HINDUSTAN COMPUTERS LILMITED (HCL)

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies and HCL Infosystems.

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

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HCL INFOSYSTEM:

HCL Infosystems Ltd is one of the pioneers in the Indian IT market , with its origins in 1976. For over quarter of a century, it has developed and implemented solutions for multiple market segments, across a range of technologies in India. It has been in the forefront in introducing new technologies and solutions.

HCL Infosystems ( HCLI) draws it's strength from 30 years of experience in handling the ever changing IT scenario , strong customer relationships , ability to provide the cutting edge technology at best-value-for-money and on top of it , an excellent service & support infrastructure.

Today HCL is country's premier information enabling company . It offers one-stop-shop convenience to its diverse customers having an equally diverse set of requirements.

Be it a large multi-location enterprise, or a small/medium enterprise, or a small office or a home, HCLI has a product range, sales & support capability to service the needs of the customer.

Technology Leadership

HCL Infosystems is known to be the harbinger of technology in the country. Right from our inception it has attempted to pioneer the technology introductions in the country either through its R&D or through partnerships with the world technology leaders.

Using its own R&D it has - Created its own UNIX & RDBMS capability (in 80s) - developed firewalls for enterprise & personal system security- launched its own range of enterprise storage products- launched its own range of networking products

It strive to understand the technology from the view of supporting it post installation as well. This is one of the key ingredients that go into its strategic advantage.

HCL Infosystems has to its claim several technology pioneering initiatives. Some of them are:

- Country's first DeskTop PC - BusyBee in 1985- Country's first branded home PC - Beanstalk in 1995- Country's first Pentium 4 based PC at sub 40k price point- Country's first Media Center PC

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MANAGEMENT INFORMATION SYSTEM OF HCL INFOSYSTEM

EXTRANET:

Connect the internetworked enterprises to consumers, business customers, suppliers & other business partners. Extranets are network links that use internet technologies to interconnect the intranet of a business to the intranet of its customers, business suppliers or other business

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Inter networked

Enterprises

Consumers

Business customers

Suppliers & distributers

Partners & contractors

B-2-B SOLUTIONS:

Organizations use the web as one more web and have minimal 'brick and mortar' presence.

In all these scenarios, the web must project the company brand and the website must display content which retains consumer interest so that they visit the site repeatedly.

HCL Info systems has a special team of Business Analysts, Creative Designers, content providers, programmers who work in close interaction with the clients to create websites that are technically sound and also rich in content.

Its B2C ranges of offerings include the following:

COMMERCE- Products/Services, Promotions, Ads Order Placement, Order Status, On-line Payment Enablement.

PERSONALTSATION- user profile Mgmt (active profiling) communities of interest, match web content to specific profiles customers’ feedback and surveys events, calendaring, registration etc.

COMMUNITY SERVICES- Chat, Message Boards, E-mail Services, Subscription, News /Newsletters.

CUSTOMER SERVICES-product web based support search on line support, telephony integrations.

WIRELESS SERVICES- WAP Enablement, Hand Held devices.

CONTENT SERVICES- News,Articles, Special features, Specialty written Articles/News.

It recognizes that websites need to be updated frequently in order to make consumers visit them frequently. It may not be feasible for organizations to change the details of their products and services as these may be static in nature. It provide the option of providing continuous content through our subsidiary HCL Infinet. Based on the target audience profile of customers and their interest areas, It jointly work out the areas and frequency with

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which content is required and the mechanism by which this content will be updated onto your website.

FRAMEWORKS &ENGINES:

It has translated years of experience in understanding of business processes and expertise in technology into Framework Solutions. On Frameworks, Business Solutions can be built through rapid application development & deployment. They offer high performance, ease-of-use and are highly customizable.

1. HCL-INTRANET-Intranet is useful for all organizations - corporate, federal, NGOs, the main purpose is to share company information and computing resources amongst the employee.

2. HCL-BILLTRAK-Electronic Bill Presentment and Payment engine for the large utility players, telecom companies and dotcoms.

3. HCL-TRADEX -It is Workflow automation application to enhance the efficiency in the domain of Trade finance.

4. EXPRESS LOAN -Imaging and Workflow enabled Automation Solution for processing loans in a bank.

5. PPMS -Payphone Project Management System helps payphone operators manage complex payphone installation and operation projects on a "concept to commissioning basis".

6. HCL BAZAAR -It is an integrated frame work for e-marketplaces and procurement solutions.

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HCL-INTRANET-An Intranet is an interconnecting network that links the experience and knowledge base of the employees within an organization. It is a private network that is contained within an enterprise and may consist of many interlinked local area networks and also use leased lines in the wide area network.

Benefits-1-Lower total cost of ownership2-Improved productivity3-Enhanced relationships4-Leveraging knowledge within an organization5-One voice from the enterprise — through a unified view, whether inside or outside the organization— users can find relevant, up-to-date information.

HCL-BILLTRAK -

This is an Electronic Bill Presentment and Payment engine for the large utility players, telecom companies and dotcoms. The product supports different business models viz. Direct Biller, Consolidator etc. BillTrak is a complete framework for the entire cycle of EBPP - right from Service Initiation, Bill Presentment to Bill Payment. It also caters to Customer requirements like Registration, Personalization, Profile Management, etc.

This framework can be conveniently configured to cater to the special requirements of various Billers or Parties involved in bill presentment & payment.

Features -1- Handles all steps of EBPP 2- Multiple Payment Options - Credit Cards, Debit Cards etc 3- Partial Payment of bills permitted 4- Multiple Agency Bills - The same engine can handle bills of multiple

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agencies thereby providing the users a "one-stop-shop" 5- Log of previous user activities - for security and reference

Technology-Built on Microsoft Platform, this engine can also be deployed in a Java/Linux environment with minimal modifications.

HCL BAZAAR (e-Marketplace) -

HCL Bazaar is an integrated framework for e-marketplaces and procurement solutions, which offer buyers, sellers and market makers a powerful forum to enhance sales, reduce transaction costs, deliver and consume value-added services while helping in effective customer management.

It not only provides a comprehensive set of features but also flexibility of platform and an option for customisation to suit individual needs.

This application can be used by B2B exchanges with a focus on

Vertical Market places Horizontal Market places

Geographical/Regional Market places

The HCL Bazaar provides a highly configurable and customizable feature set using standard web-based interfaces. The platform can be integrated into existing back-end systems like accounting packages as well as interface with other systems, e.g. those for managing the supply chain, through the use of standard XML schemas.

It provides easy to use reporting features as well as interfaces to build custom reports as required by the system users. Various standard reports are available to serve the needs of traders, brokers, users, company managers, operators and other kinds of users.

The HCL bazaar has a very simple and flexible approach to modeling different aspects of the system such as business rules, security and access permissions, user type and hierarchy and the data model.

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Features – HCL Bazaar's features help all the players - buyers, sellers and market maker, to derive the maximum benefit out of the e-Marketplace. The features for the various players in the marketplace are-

Buyers -1-Catalog browsing2-Order placement 3-RFP/RFQ/RFI creation 4-Initiate auction bids

Market Maker -1-Catalog aggregation Queries2-Customisation for an individual Order routing 3-RFP/RFI/RFQ management 4-Advanced search filters5-Withdrawal & hold facility Conduct auction

Suppliers - 1-Update catalog2-Accept orders3-Respond to RFP/RFQ/RFI - Semi/fully automated selection 4-Online negotiation (chat based)

Other features are-1- Customized News services HCL has a strategic partnership with Asian Age and hence can provide customised news for individual segments2- Industrial news display

Technology Built to deliver excellent performance on both Microsoft and IBM platforms. The solution around this framework can be built either using Microsoft or JAVA technologies. This enhances its usability and integration with the existing back-end systems.

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E-BUSINESS TECHNOLOGIES:

HCL has a team of over 800 functional experts, business analysts, technical consultants and programmers to develop and implement application solutions for its customers in the field of e-business.

With exposure to client-server, legacy and web technologies, its consultant develop solutions, which results in business advantage. It recognizes that its customer may choose specific technologies for developing their e-business solutions and provide linkages to their legacy applications and to its business partners.

To effectively address a wide canvas of its customer needs, its consultants have expertise in major solution building blocks and development tools.

Sample Skill Set for web related technologies-

Development Tools-

HTML/DHTML, XML, WML, JAVA, JSP, EJB, VISUAL AGE, VISUAL INTERDEV.

Web server-

MSIIS,Apache,tomacat on LINUX,Web sphere , i planet web logic oracle app server.

Commerce server-

MS SITE server commerce , IBM net commerce.

Trasactions/Database-

MTS, COM/DCOM, CORBA, ORACLE8i,SQLSERVER.

Messaging server-

MQ series,MSMQ

Payment /security-

SET ,SSL ,CIBER CASH, Firewall

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Wire less servises-

WML, WML SCRIPT, Nokiawap server.

HCL skill-sets promote the development of standalone web applications as well as extended supply chains and permit web access through both stationary and mobile devices. Exposure to major messaging platforms allows HCL to configure solutions where dissimilar systems can interact with one another.

HCL exposure to various payment systems enables us to develop complete e-commerce solutions. Familiarity with various security standards enables us to protect the sensitive organisational database from unauthorised access.

There are separate teams that working on Microsoft, Java, Linux, Freeware, Wireless Technologies etc. to build, design and implement scalable, robust, and secure web solutions.

HCL maintain close partnership and alliances with some of the world's leading software companies such as IBM, Microsoft, Oracle for E-commerce solutions, Right works in Electronic Procurement and Exchanges, Insight Technologies for Knowledge Management, Filenet in Imaging, Workflow and Document Management, Novell - eDirectory, Broadvision for ecommerce products, Edgematrix for WAP enabled solutions. This enables HCL to keep abreast with technology changes and offer current solutions to HCL customers.

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ENTERPRISE RESOURCE PLANNING- BROADVISION:

 In today's business world, marked by an overflow of available information, it is becoming increasingly difficult to win new customers and business partners. Hence it is imperative that we get to know customers, partners, and employees as unique individuals, winning their trust and loyalty through satisfying their needs on a personalized basis and transforming them into active business partners that provide sustained value over long periods of time.

HCL have partnered with BroadVision to bring its suite of leading e-commerce and personalization tools to our customers.

HCL offers a full spectrum of BroadVision services to ensure that you get maximum returns from your investment in BroadVision's cutting edge technology.

Solution Definition

System Architecture Planning Business Analysis

Development

Project Implementation Content Management

Java Scripting

Application Analysis

Quality Analysis

Support-

Help Desk System Administration

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Training

Performance and Tuning

Legacy Retirement or Integration

Integration with Front Office and Back End

HCL Broad Vision team is a fine blend of content, creative and technical consultants and project managers with extensive experience in the design and delivery of online applications and enterprise packages deployed on the web. This team of talented consultants is supported through a dedicated Broad Vision Center at Noida, India. The BroadVision Center is a central hub for knowledge transfer between BroadVision consultants, keeping them updated of new developments, technologies and solutions. It provides support for our BroadVision activities globally, and maintains first-contact helpdesk for our clients.

A typical BroadVision Project Team requires several roles: Template Developers, Business Managers, Applications Developers, Database Administrator and System Configurator.

 The BroadVision Centre has leveraged HCL Infosystems' extensive experience in business solutions such as SAP and CRM, to develop a holistic approach to Broad Vision implementation. Thus, HCL Infosystems has the capability to deliver end-to-end implementations for its clients across each of these roles.

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E-COMMERCE (Infrastructure Bone):

HCL experience in developing applications over the years for a wide spectrum of industries has helped us in having a better understanding of the client's

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CORPORATESCM CRM

ERP

INTRANET

WORK FLOW

E-COMMERCE products& tools Microsoft, java, IBM, Broad

vision

CUSTOMER

SUPPLIER

requirements at each and every stage of the value chain so that they get maximum benefits and improved process efficiencies.

HCL have also entered into alliances and partnerships with leading technology providers in the field of e-commerce to help bring the best solutions to its clients.

E-Procurement- Supplier selection and management, Ordering, Compliance management and Logistics.

E-Channel Management- Virtualized product distribution, Integrated inventory management, Performance management.

E-Enterprise- Enterprise Resource planning, Intranet, Workflow, Application Sales Force Automaitation.

E-Sales- Electronic Catalog, pricing and availability Online product configuration and ordering, Online order status.

Marketing- Marketing communications, Literature, Personalization, Relationship building.

E-Support- Self help information, diagnostic and support tool, Help desk, Web based education.

HCL also undertakes projects in

Enterprise Application Integration ASP Setup Services

B2B Market place implementation services

Business process integration

Setting VAN/VPN' s over Internet

E-COMMERCE products & tools-

Microsoft, java, IBM, Broadvision.

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COMMUNICATION & COLLABRATORS:

CROSS FUNCTIONAL E-BUSINESS SYSTEM

1-e mail 1-Data conferencing 1-vidio conferencing

2-voice mail 2-voice conferencing 2-Teleconfrencing

3-fax 3-discussion forum

4-internet 4-chat system

5-phone 5-eletronic meeting system

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ECS

ECT

ELECTRONIC COMMUNICATION TOOLS

ECT

ELECTRONIC CONFERENCING TOOLS

CWMT

COLLABORATION WORK MANAGEMENT TOOLS

SAP SERVICES:

HCL Infosys leverages the wealth of experience that is gained in SAP as a base from which to drive your R/3 implementation. We use in house and industry standard approaches, carefully selected tools and accelerators, backed by our talented skill base to deliver world-class business practices. HCL mandate is to guarantee the successful and timely deployment of SAP solutions to maximize value return on investment for our customers and ensure that all project objectives are met.

HCL is· SAP National Implementation Partner in India since 1996· SAP National Implementation Partner in Singapore since 1999· SAP Value Added Reseller in India since 1998· Using SAP R/3 for company-wide operations

HCL offer a full range of services to meet customer requirements.

Information Strategy Planning -- Business Solution Design - Business Process Reengineering - ERP Evaluation

SAP Implementation Services –

The company offers a full range of SAP Implementation services to meet the customers requirements:- End-to-end implementation - Project Management - Functional Consulting

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- Technical Consulting Integration services (ALE/RFC/BAPI/BDC) - Training - Application Migration services - Data Migration Services - Quality Management

The company offers the Cost-effective SAP PIS and guarantees the timely & quality delivery by means of deploying the qualified & experienced consultants in respective skill areas.

Post Implementation Services -- Helpdesk Support (Remote/OnSite) - Functional Consulting - Enhancements (Interfaces, reports, templates) - Version Upgrades - Basis support - Training - ERP Audit

HCL Infosys' SAP Post Implementation Services include a portfolio of services, which enable the client to keep their internal MIS system running, and in consonance with their business needs:

Helpdesk services: Provide guidance on SAP usage to the end users and key users within the organization. Depending on the criticality, answers are provided within stipulated timeframes.

BASIS administration: These include system administration for the SAP application. These require a sound knowledge of SAP internals and the underlying OS on which SAP is running. Services here would facilitate changing user rights definition, fine tuning performance, periodic backups/ restore etc.

Application enhancements : These would typically include the customization/ implementation of additional SAP modules, changes in existing application due to changes in business logic / legal requirements etc.

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Version upgrades: Organizations typically upgrade their SAP versions to derive additional functionality or because SAP has discontinued the support of earlier versions. As most organizations have online MIS systems, version upgrades need to be implemented quickly with minimal disruption of operations. Because of the business continuity considerations, this service becomes very critical for the organisation.

Integration to other systems: This service enables organisations to procure packaged software from other sources and integrate them with their SAP system. Similarly, it helps them in connecting their system to those of their suppliers and customers to implement an extended supply chain.

Application rollouts: Some organizations use an external consultant to implement SAP at their HO or a particular Plant. The organization plans to rollout the application to other locations using their own IT manpower/ key users. HCL may need assistance from local players to help with SAP technical problems or to provide country specific localization. Leading to considerable savings in total implementation cost.

HCL could offer the service from its offshore facilities in India or onsite at the customer location, offsite (from some other facility at the customer town) as per the customer's convenience.

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BIBLIOGRAPHY:

1. http://www.hclinfosystems.com/hcl_tradex

2. http://www.hclinfosystems.com/sol_eframe.htm#billtrak

3. http://www.hclinfosystems.com/sol_eframe.htm#hcl_tradex

4. http://www.hclinfosystems.com/sol_eframe.htm#expressloan

5. http://www.hclinfosystems.com/sol_eframe.htm#ppms

6. http://www.hclinfosystems.com/sol_eframe.htm#ebazaar

7. http://www.hcl.in

8. http://www.hclinfosystems.in

9. http://www.hcl.in/aboutus.asp?ptqr1=1

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