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Malini V Shankar, W t R (CAD) Water Resources (CAD)
Principal Secretary, Government of Maharashtra
ALL WATER IN INDIA IS RECYCLED!
WATER AVAILABILITY
3
4
Benchmarks Reality
24x7 supply,Universal access,
Intermittent, Poor coverage(slums),
Efficiency,Sustainability
High cost and NRW,Poor cost recovery
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We B ildWe Build‐Neglect and RebuildRebuild
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7
Nine Performance Indicators
1. Coverage, Water Supply Connections1. Coverage, Water Supply Connections
2. Per capita supply of water2. Per capita supply of water
3. Extent of metering3. Extent of metering
4. Continuity of water supply4. Continuity of water supply
5 NRW Reduction5 NRW Reduction5. NRW Reduction5. NRW Reduction
6. Quality of water Supply6. Quality of water Supply
7. Redressal of complaints7. Redressal of complaints
8. Cost recovery in water supply services8. Cost recovery in water supply services
9. Efficiency in collection of water charges9. Efficiency in collection of water charges8
Gap in Service Level Benchmarks
160
Benchmark Maharashtra
120
140
75
95.17 93.6
80
100
48.0337
54.5
3840
60
14.91.7
0
20
Coverage Per Capita Metering Of Non Revenue Continuity Of Quality and Redressal Of Cost Recovery Efficiency InCoverage Connections
Per Capita Supply
Metering Of Connections
Non Revenue Water (NRW)
Continuity Of Supply
Quality and Treatment
Redressal Of Customer Complaints
Cost Recovery Efficiency In Collection charges
Nine Performance Indicators9
Key feature of MSNA
Reforms led investment for improved, sustainable services
• GoI has prescribed Benchmarks• MSNA is an approach to reach the• MSNA is an approach to reach the benchmarks; implementation in 3 phases
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• House to House Survey
• House to House Survey
Phase-II (2012-17)Survey
• Hyd. Model• Bulk Meter• Water + Energy
Survey• Hyd. Model• Bulk Meter• Water + Energy
(2012 17)• 24x7 System• Metering 100%• Collection
• 24x7 System• Metering 100%• Collection
• Water + Energy Audit
• Pressure Management
• Water + Energy Audit
• Pressure Management
• 24x7 in pilots• Sustainable sources• Metering 80%
• 24x7 in pilots• Sustainable sources• Metering 80%
efficiency (100%)• Sewerage including STP
efficiency (100%)• Sewerage including STP
g• GIS Mapping• PPP in O&M• Computer Billing
g• GIS Mapping• PPP in O&M• Computer Billing
• Collection efficiency (80%)
• Sewerage systemMIS
• Collection efficiency (80%)
• Sewerage systemMIS
p gp g• MIS• Tariff framing• Solid waste Mgmt.ODF i i
• MIS• Tariff framing• Solid waste Mgmt.ODF i i
Phase-I (2009-12)
• ODF cities• ODF citiesPhase-III (2017-25)11
Reforms and Expected Outcomes
• Detect illegal connectionConsumer Survey
p
• Regularization• Increased Revenue
Consumer Survey
• Assess NRW, reduce leakages• Save water, reduce
Water Audit and MeteringV l t i
,expenditureVolumetric
Pricing
• Rationalize network• Reduced Capex, and O & M
Hydraulic modelling
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Reforms and Expected Outcomes
• Increased efficiencyEnergy Audit
p
Increased efficiency• Reduced expenditure
Energy Audit
• Increased billing efficiency• Increased income
Computerized billing • Increased incomebilling
•Management Contracts• Sustainability
O & M
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Results emergeResults emerge
MSNA
Results start emerging…
• Increase in Revenue ‐ Illegal connections identified
Better and regular billing cycle- Better and regular billing cycle - Improved collection efficiency observed
Rs 1 12 LRs. 14.62 L
2013120000
25000
No of Households in city
Existing Connections
12221500
Rs. 1.12 L
61473971
10838
37155000
10000
15000 Existing Connections
627 585
500
1000
Illegal Connections
Regularized39713715
2442
0
5000
Ambejogai Pathri Ramtek
475 40
Ambejogai Pathri Ramtek
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Identification of % NRW
W t A dit i d t• Water Audit carried out• Awareness regarding NRW took place due to reforms• NRW in internal distribution is more
G f h h ld i d ffi i• Greater scope for household metering and efficient water management
85.58%100.00%
85.58%73.02% 71.00% 68.94%
50.00%
75.00%
0 00%
25.00%
0.00%
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Energy Audit
I d ffi i l di i i +• Increased pump efficiency leading to saving in power cost +• Due to decreased NRW, pumping hours saved • Expenditure on operations reduced (added savings)
60%
70%
35%
44%
30%
40%
50%
0%
10%
20%
30%
0%
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Translates to savings in expenditureTranslates to savings in expenditure…
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Improvements in Water Tax Collection(Rs. Lakhs/year)
• Billing efficiency has enhanced• Monthly billing cycle being adopted• Computerized billing mechanism adoptedComputerized billing mechanism adopted • Outsourcing has also been done in some cases• Tax Collection doubled in some cases
205.04200
250 Before MSNA After MSNA
53.59
110.53 106.39105.23
30 4250
100
150
16.99 30.4213.7
0
50
19
30 00
Ambernath, Thane
8030.5
7.5Continuity
Ambernath Standards30.00
EXPENDITURE
REVENUE
92
84
82
8030.5
Metered …
Collection Efficiency
Complaint Redressal
NRW20.00 6.72 L
136
12599
92
Cost Recovery
LPCD, (Litres)
Quality
Coverage
10.002005‐062006‐072007‐082008‐092010‐112011‐12
0 35 70 105 140
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Th kThank you
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Challenges
• Competing demandd d• Increasing demand
• Sustainability of source• Affordability & willingness to pay• Maintenance of assets• Operational sustainability
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UNDERYING CAUSES OF PROBLEMUNDERYING CAUSES OF PROBLEM• WATER – AN ECONOMIC, SOCIAL, EMOTIVE GOODGOOD
PRESUMED RIGHT TO BE SUPPLIED FREE OF COST• PRESUMED RIGHT TO BE SUPPLIED FREE OF COST
INCREASING COST OF PRODUCTION AND• INCREASING COST OF PRODUCTION AND TRANSPORT OF WATER
• LARGE BUDGETARY REQUIREMENTS
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UNDERYING CAUSES OF PROBLEMUNDERYING CAUSES OF PROBLEM
• LOW DEBT SERVICING CAPABILITY OF ULBs
• FINANCIAL VIABILITY AN ISSUE – Reluctance to levy appropriate tariff– Weak enforcement of recoveryWeak enforcement of recovery
• LACK OF PROFESSIONAL MAINTENANCE OF ACCOUNTS
• POOR BILLING AND COLLECTION EFFICIENCIES
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UNDERYING CAUSES OF PROBLEMUNDERYING CAUSES OF PROBLEM
• WEAK APPROACH TOWARDS WATER MANAGEMENT (limited to water supply)MANAGEMENT (limited to water supply)
• LACK OF DEDICATED AND TRAINED PROFESSIONALS AND WEAK INSTITUTIONAL ARRANGEMENTS FOR O & M
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