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Adding business context to HP UCMDB and automating Technology standards assessment is now a priority for CIOs and IT Operations teams. It enables the prioritization of scare resources to increase uptime of critical IT systems while providing much needed visibility into risky and aging applications and infrastructure that are candidates for replacement. Led by Michael Gout, Lead Technical Architect at the United Services Automobile Association (USAA) and co-hosted by Strategic IT planning expert Mark Bodman from Troux Technologies, this session outlines a step-by-step plan to prioritize your efforts according to business demands.
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©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Automating the IT Operations to Business Connection
Michael Gout, Lead Technical Architect, USAA
Mark Bodman, Practice Director, Troux
Jimmy Augustine, CMS Product Marketing, HP
©2010 TROUX TECHNOLOGIES
HP UCMDB Partner EcosystemIntegrate and federate to leading third party ISVs to extend customer value
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ISV ServicesProviders
OEM
HP Universal CMDB Partners
UCMDB
17 partners in various stages of joining UCMDB partner ecosystem.
• Enhance UCMDB capabilities beyond core competencies
• Enable the CMS vision beyond HP products
• Tap expertise & resources beyond HP
• Access to new markets
©2010 TROUX TECHNOLOGIES
HP & Troux Integration Value
1. Provides greater visibility into how business changes impact one another
2. Automates Technology Standards assessment
3. Improves ROI by reducing integration costs
3
©2010 TROUX TECHNOLOGIES
STRATEGIC INFORMATION
OPERATIONAL INFORMATION
RU
N T
HE
BU
SIN
ESS
CH
AN
GE TH
E BU
SINESS
FinancialManagement
EA Modeling
Project and PortfolioManagement
BP Analytics andManagement
Content Mgmt
ALM
ITSM
Strategic IT Planning
(Troux)
Troux in the Enterprise Ecosystem
©2010 TROUX TECHNOLOGIES
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Multiple Entry Points to Drive EA Value
While laying down firm SITP
processes
Accelerating Business & IT Transformations
©2010 TROUX TECHNOLOGIES
Challenge
Business
IT Operations
“Visibility into the EnterpriseImpact of Changes will half theresources we allocate to ChangeManagement”
“Reducing Infrastructure Costs without Enterprise
Visibility is like shooting fish in a
barrel with your eyes closed. You don’t get many fish and pretty soon you shoot your
foot.”
“Companies with mature EA can allocate 28% more budget to transformation and 20% less to ‘lights on’
IT Operations”
©2010 TROUX TECHNOLOGIES
The IT Operations to Business Connection
Business
IT Operations
Automating the IT Operations to Business Connection
Michael Gout
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.
1. USAA Company Overview
2. EA and CMDB at USAA
3. Use Case - Technology Standards Assessment
4. Use Case – Business Impact Analysis
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.10
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USAA Company Overview
Headquartered in San Antonio, Texas with 22,000 Employees
USAA, a diversified financial services group of companies, is among the
leading providers of financial planning, insurance, investments and banking
products to members of the U.S. military and their families.
The company's 7.4 million members rely on the convenience and accessibility
of USAA financial products backed by award-winning service.
USAA ranked 132 in 2010 Fortune 500, jumped 75 spots. Fortune’s No. 1 for
firms that “Laughed at the Recession”.
Business Priorities: Expert Guidance, Exceptional Service, Excellent
Performance, Financial Strength
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.12
EA and CMDB at USAA
USAA acquired and implemented two industry leading and
complimentary analytical repositories during 2009:
Troux for Enterprise Architecture
HP uCMDB/DDM for IT Configuration Management
Attended HP Partner Program session at 2009 HP Software
Universe
Integration Value to USAA
Automate technology assessment to reduce risk and cost
Align IT decisions with the business strategy
Visibility of IT Operations impact to the business
Improve ROI by reducing integration costs
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.13
Use Case - Technology Standards Assessment
Inputs
Troux EA: Defines technology standard lifecycles for server OS’s, server hardware, database versions and other infrastructure.
HP uCMDB: Provides inventory of server OS, server hardware, database and other infrastructure CI’s. Provides relationship of applications CI’s to server OS, server hardware, and database CI’s.
Outputs
Report for each Troux technology standard the number of matching CI’s, to assess overall current state to infrastructure technology standards.
Report for each Troux technology standard the applications owning the related CI’s, to assess application state to defined technology standards.
Value to USAA
Automate technology assessment to reduce risk and cost
Align IT decisions with the business strategy
Improve ROI by reducing integration costs
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.14
Use Case - Technology Standards Assessment
Troux Hardware Standard Lifecycle Definition
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.15
Use Case - Technology Standards Assessment
Troux Hardware Standard Compliance - Current
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.16
Use Case - Technology Standards Assessment
Troux Hardware Standard Compliance - Future
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.17
Use Case – Business Impact Analysis
Inputs
Troux EA: Definitive source of application names to align IT with business. Definitive source of relationships from application to business function and business organization.
HP uCMDB: Provides relationship of applications CI’s to server OS, server hardware, database and other CI’s.
Outputs
Report for each CMDB CI the corresponding application, business function and organization that may be impacted for planned change or unplanned disruption of service.
CMDB utilizes Troux as a definitive source of application names to align IT with the Business.
Value to USAA
Visibility of IT Operations impact to the business
Improve ROI by reducing integration costs
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.18
Use Case – Business Impact Analysis
Organization,
federated from Troux
Business Function,
federated from Troux
Applications
Server and
Database CI’s
HP uCMDB Screen Shot
PUBLIC INFORMATION: May be discussed or shared with non-USAA employees.19
Benefits and Value
Greater visibility of business impact from IT changes and incidents
Improve IT operations processes with enhanced business service context
Reduces time and resources spent assessing impact of change
Better decisions around IT spend and Operational risk
Ensures that new projects use strategic infrastructure
Quickly identify out-of-date technology risks and cost saving opportunities
Speed time to value of EA and IT Operations programs
Enables resources to spend time delivering new capabilities rather than data manipulation
Maximizes ROI of existing / disparate technologies
Vendor supported integration of different metamodels
Vendor supported association of different standards and discovery names
USAA configuration vs. customized development
©2010 TROUX TECHNOLOGIES
Maximizing Your Investment in HP Software
Mark Bodman
©2010 TROUX TECHNOLOGIES
`
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EA
BUSINESS
Operations
• ITSM• Problem Mgmt• Change Mgmt
• CXO• VP’s
• Enterprise Architects• Domain Architects• Solution Architects
Establish BusinessCapabilities
• Business Capabilities• Business Services & Function
Manage Applications
• Application Portfolio Mgmt• Owner and business impact
DefineRoadmaps
• Technology Catalog• Standard Roadmaps• Program Planning
DeliverProjects
• Project Execution
• Business Context• Applications• Technologies• Infrastructure
Topology Assessment
• Business Risk• Capability Analysis
Monitor ProgressTo Plan
MeasureBenefits
• Project Spend• ROI analysis
• Project Risk Profile• Waiver Management
ChangeManagement
EA & Development
Business Through Operations Lifecycle
Determine Strategic Priorities
• Business Capabilities• Business Services & Function
©2010 TROUX TECHNOLOGIES
Integration Architecture
Sophisticated 2-Way DataSynchronization
Pre-defined Information
Mapping and Filtering
Operations Information in TrouxBusiness Context in HP uCMDB
©2010 TROUX TECHNOLOGIES
1. Implement HP and Troux OOTB
Implement HP Collection & populate the UCMDB
Implement Troux, load and set Lifecycles
• Standards Governance “Mainstream” use case• 7000 Software Product Versions• Updated yearly, free on Troux Community
• Discovery key aspect of integration• Best Practice approach for HP UCMDB
©2010 TROUX TECHNOLOGIES
2. Export & Match Instances to Standards Catalog
• Certify new Technologies in Catalog• Black-list low-value Components• Create Catalog Aliases & Transformations• Assess Compliance to Standards (current & future)
• Standard integration Technology• Configurable in the field
©2010 TROUX TECHNOLOGIES
3. Connect Infrastructure to Business
Mainstream Troux use cases• Define & manage the Application portfolio• Relate Applications to deployed infrastructure• Define the business perspectives of Applications
©2010 TROUX TECHNOLOGIES
4. Complete the Business Connection
• Export Business context information • Import applications & business in UCMDB
©2010 TROUX TECHNOLOGIES
Wrap up
1. Provides greater visibility into how business changes impact one another
2. Automates Technology Standards assessment
3. Improves ROI by reducing integration costs
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29 ©2010 Hewlett-Packard Development Company, L.P.
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www.hp.com/go/swcommunity
