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Join Rewards4U and save 15% every time you send a parcelparcelforce.com/rewards4u
Making it easy to send parcels across the UK and Worldwide
th
UK and International
Your parcel checklist .......................... 3
UK & International summary ............. 4
Rewards4U ......................................... 5
UK services ......................................... 6
International services ........................ 8
Pricing information .......................... 12
Parcel and packaging guidelines ...... 17
Prohibitions, restrictions and sanctions ................................... 18
Compensation and refunds ............. 22
Contents
Around the corner... ...around
the world
over 11,500 UK access points ®
as well as online or by telephone.
now
on Saturday.
Our Convenient Collect
Rewards4U.
2
1Choose your service
7Write the recipient’s details on the largest side with your
9Track your parcel’s journey on parcelforce.com/track
5Read our packaging
guidelines on page 17
parcel is packaged securely.
4Choose an appropriate level of compensation
6Write your details
Your parcel
3Check the size and weight
8Sign your receipt
Carriage. Keep this
See page 5 for details
10
2Check that we cancarry your parcel
Please read our guidelines at parcelforce.com/
retailprohibitions andparcelforce.com/sanctions
3
a UK or International
2 Day UKfrom
£11.99• 2 day delivery by close of business
• Saturday delivery available
• End to end tracking
• Up to £100 inclusive compensation cover
Timed Next Day UKfrom
£19.49• Timed delivery options include
by 9am, 10am or noon
• Saturday delivery available
• End to end tracking
• Up to £200 inclusive compensation cover
Great Value International
from
£9.65• globalvalue
delivery from 4 working
• No tracking
• Up to £100 inclusive compensation cover
From Next Day International
from
£43.02• globalexpress
delivery from next working day to USA, Canada and Europe. From 2 working
days for the rest of the world
• End to end tracking
• Up to £200 inclusive compensation cover
Next Day UKfrom
£16.49• Delivery by close of business
• Saturday and Sunday delivery available
• End to end tracking
• Up to £100 inclusive compensation cover
*Discounts are applied to Parcelforce Worldwide’s
globalvalue and globaleconomy services orself-service kiosks and consignments.
Rewards4U is not available to Business Account customers. A Parcelforce consignment number
is required for membership.
ave 15% every time you
send a parcel
How to join:
with your details at parcelforce.com/rewards4u
•
within the UK or abroad*
eating out,and family days out
Join now at:
parcelforce.com/rewards4u
ext
From 3 Days International
from
£29.65• globalpriority
delivery from 3 working days to Europe and major destinations worldwide
• End to end tracking to major destinations worldwide
• Up to £100 inclusive compensation cover
££1+DAYS1+DAYS
3+DAYS
1 DAY 2 DAY
Acceptance times
4 5
Wdelivery
sunday*
or parcelforce.com and search
included with our UK express services?
delivery
Generous Compensation
9 10 and AM and up to 24 48 and 48large.
every time you send a parc
el
parcelfo
rce.com
/reward
s4u
6
‡ Extended delivery times exist for outlying areas. Please visit parcelforce.com for further information.*
in line with our UK or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection**
Deliveries are usually made between 7.30am - 6pm Monday-Friday unless a Saturday or Sunday delivery has been requested.
* UK express services
needs.
the UK
Deliveries
‡.
* expresssunday
UK express services
9 £39.48‡
10 £29.48‡
ressAM £19.49‡
24 £16.49
48 £11.99
48large**£29.99
9 £39.48 £33.5610 £29.48 £25.06
AM £19.49 £16.5724 £16.49 £14.0248 £11.99 £10.19
48large £29.99 £25.49
Parcels up to 2kg Standard price Discount price
Save 15% when you join
parcelforce.com/rewards4u
Need an international
‡ Weight and size limits may vary by destination. Full details can be found at parcelforce.com/countries
Our international express services
and price.
international
globalexpress £43.02
‡
globalpriority £29.65
‡
irelandexpress £16.49
selected branches in Northern Ireland ‡
Great value
globalvalue £9.65
included in the price‡
globaleconomy £24.45
‡
globalexpress £43.02 £36.57globalpriority £29.65 £25.20
irelandexpress £16.49 £14.02
Parcels up to 2kg Standard price Discount price
Save 15% when you join
parcelforce.com/rewards4u
every time you send a parc
el
parcelfo
rce.com
/reward
s4u
delivery
destinations with globalexpress andirelandexpress worldwide with globalpriority.
Confirmed delivery datespriority
and USA.
with globalexpress and irelandexpress
globalpriority at
‡.Visit parcelforce.com/countries
expressglobalpriority and irelandexpress
Generous
‡.Visit parcelforce.com/countries
Compensation
express and up to priority and globalvalue.
express and globalpriorityglobalvalue
included withour international express services?
8
10
There will be an additional charge
please respond promptly to any customs queries.
Import licences
www.
do-i-need-an-import-licence
Queries
and search Notice 143 (A guide for international post users).
0300 200 3700.
(BFPO)®
No country or postcode should be included in the address.
office-services
i Outer suburbs and other outlying areas may take
apply. When sending taxable merchandise, we suggest that you allow a further day for customs
P
destination country.
PO Boxes: We cannot always accept
cannot send any parcels addressed to globalexpress
Customs:
worldwide when using our globalexpress
international recipients.
International export licences: Make
parcelforce.com
will be raised on the goods being sent
globalexpress
Receiving a parcel
Clearance fees, duties and taxes
Worldwide will clear the goods through
You will be required to pay all the
You can pay by credit or debit card at parcelforce.com
able to select how and when you would
parcelforce.com or askat the counter.
**
11
It is the sender’s responsibility to ensure all necessary documentation
is attached to the parcel and to advise the recipient that the parcel may be
subject to Customs charges.
Pricing information
‡ Extended delivery times exist for outlying areas. Please visit parcelforce.com for further information.** Please note the Channel Islands are classed as international destinations.
UK address?
i For exampleTwo parcels weighing 2kg and 4kg with a total weight of 6kg being sent by 24 to the same UK address would cost £33.97. If they were sent together it would cost £20.90, saving you £13.07!
overseas address?**
i For exampleTwo parcels weighing 1kg and 2kg with a total weight of 3kg being sent by globalexpressaddress in Germany would cost £102.72. If they were sent together it would cost £63.18, so you would save £39.54!
(A maximum of 15 parcels can be sent per consignment).
Delivery policy
® branch
UK prices
‡.
See parcelforce.com
Zone 1
Zone 2
Zone 3
International prices
country you are sending to. When
i For example, if you’re sending a 9.7kg parcel by globalpriority to the Channel Islands, the cost will be £43.40, the price for 10kg.
parcelforce.com
All prices included in this guide are
parcelforce.com/vat
every time you send a parc
el
parcelfo
rce.com
/reward
s4u
12
United Kingdom France, Germany & DenmarkChannel Islands Italy, Spain, Portugal & Greece
Belgium, Netherlands, LuxembourgRepublic of Ireland Rest of Europe
£26.82 £41.76 £51.96
£30.06 £44.94 £56.58
£33.30 £48.12 £61.20
£36.54 £51.30 £65.82
£39.18 £54.00 £73.20
£41.82 £56.70 £80.58
£44.46 £59.40 £87.96
£47.10 £62.10 £95.34
£49.74 £64.80 £102.72
£52.38 £67.50 £110.10
£54.60 £69.78 £115.08
£56.82 £72.06 £120.06
£59.04 £74.34 £125.04
£61.26 £76.62 £130.02
£63.48 £78.90 £135.00
£65.70 £81.18 £139.98
£67.92 £83.46 £144.96
£70.14 £85.74 £149.94
£72.36 £88.02 £154.92
£74.58 £90.30 £159.90
£20.34 £35.46 £44.28
£20.94 £37.38 £47.82
£21.54 £39.30 £51.36
£22.14 £41.22 £54.90
£24.66 £43.32 £59.04
£27.18 £45.42 £63.18
£29.70 £47.52 £67.32
£32.22 £49.62 £71.46
£34.74 £51.72 £75.60
£37.26 £53.82 £79.74
£39.24 £55.32 £82.86
£41.22 £56.82 £85.98
£43.20 £58.32 £89.10
£45.18 £59.82 £92.22
£47.16 £61.32 £95.34
£49.14 £62.82 £98.46
£51.12 £64.32 £101.58
£53.10 £65.82 £104.70
£55.08 £67.32 £107.82
£57.06 £68.82 £110.94
globalvalue
globalpriority
globalexpress
£9.65 £29.65 £51.95
£10.85 £30.90 £54.50
£12.05 £32.15 £57.05
£13.25 £33.40 £59.60
£14.20 £34.40 £62.05
£15.15 £35.40 £64.50
£16.10 £36.40 £66.95
£17.05 £37.40 £69.40
£18.00 £38.40 £71.85
£18.95 £39.40 £74.30
£19.35 £39.80 £77.05
£19.75 £40.20 £79.80
£20.15 £40.60 £82.55
£20.55 £41.00 £85.30
£20.95 £41.40 £88.05
£21.35 £41.80 £90.80
£21.75 £42.20 £93.55
£22.15 £42.60 £96.30
£22.55 £43.00 £99.05
£22.95 £43.40 £101.80
globalvalue
globalpriority
globalexpress
£25.62 £38.52 £47.58
£27.90 £40.62 £51.36
£30.18 £42.72 £55.14
£32.46 £44.82 £58.92
£34.44 £47.10 £61.98
£36.42 £49.38 £65.04
£38.40 £51.66 £68.10
£40.38 £53.94 £71.16
£42.36 £56.22 £74.22
£44.34 £58.50 £77.28
£45.90 £60.36 £80.34
£47.46 £62.22 £83.40
£49.02 £64.08 £86.46
£50.58 £65.94 £89.52
£52.14 £67.80 £92.58
£53.70 £69.66 £95.64
£55.26 £71.52 £98.70
£56.82 £73.38 £101.76
£58.38 £75.24 £104.82
£59.94 £77.10 £107.88
globalvalue
globalpriority
globalexpress
£22.44 £33.84 £43.02
£24.72 £36.12 £47.04
£27.00 £38.40 £51.06
£29.28 £40.68 £55.08
£31.44 £42.90 £58.38
£33.60 £45.12 £61.68
£35.76 £47.34 £64.98
£37.92 £49.56 £68.28
£40.08 £51.78 £71.58
£42.24 £54.00 £74.88
£43.20 £54.96 £76.92
£44.16 £55.92 £78.96
£45.12 £56.88 £81.00
£46.08 £57.84 £83.04
£47.04 £58.80 £85.08
£48.00 £59.76 £87.12
£48.96 £60.72 £89.16
£49.92 £61.68 £91.20
£50.88 £62.64 £93.24
£51.84 £63.60 £95.28
£11.99 £16.49 £19.49 £29.48 £39.48 £25.49 £29.99
£12.98 £17.48 £20.48 £30.48 £40.48 £26.48 £30.98
£16.40 £20.90 £23.90 £33.90 £43.90 £29.90 £34.40
£23.14 £27.64 £30.64 £40.63 £50.63 £36.64 £41.14
£28.51 £33.01 £36.01 £46.01 £56.00 £42.01 £46.51
£39.64 £44.14 £47.14 £57.13 £67.13 £53.14 £57.64
£43.78 £48.28 £51.28 £61.27 £71.27 £57.28 £61.78
£1.50 £1.50 £1.50 £1.50 £1.50 £1.50 £1.50
48
All prices included in this guide are inclusive of VAT at the appropriate rate.Express48large
Price per extra 0.5kg up to 30kg available on request. Weight and size limits may vary by destination.Please ask at the counter in your local Post Office® branch for further details.
globalvalue
globalpriority
globalexpress
irelandexpress
£16.49 £16.68 £30.48 £47.46
£16.49 £19.08 £33.00 £49.92
£16.49 £21.48 £35.52 £52.38
£16.49 £23.88 £38.04 £54.84
£17.48 £26.28 £40.56 £58.50
£17.48 £28.68 £43.08 £62.16
£17.48 £31.08 £45.60 £65.82
£17.48 £33.48 £48.12 £69.48
£17.48 £35.88 £50.64 £73.14
£17.48 £38.28 £53.16 £76.80
£20.90 £39.30 £54.24 £78.48
£20.90 £40.32 £55.32 £80.16
£20.90 £41.34 £56.40 £81.84
£20.90 £42.36 £57.48 £83.52
£20.90 £43.38 £58.56 £85.20
£20.90 £44.40 £59.64 £86.88
£20.90 £45.42 £60.72 £88.56
£20.90 £46.44 £61.80 £90.24
£20.90 £47.46 £62.88 £91.92
£20.90 £48.48 £63.96 £93.60
24 AM 10 9 sundayup to up to up to up to
up to
USA & Canada
globalvalue
globalpriority
globalexpress
globaleconomy
£24.45 £27.40 £44.35 £52.00
£26.95 £29.90 £46.85 £56.95
£29.45 £32.40 £49.35 £61.90
£31.95 £34.90 £51.85 £66.85
£38.30 £41.25 £58.25 £70.80
£44.65 £47.60 £64.65 £74.75
£51.00 £53.95 £71.05 £78.70
£57.35 £60.30 £77.45 £82.65
£63.70 £66.65 £83.85 £86.60
£70.05 £73.00 £90.25 £90.55
£73.70 £76.65 £93.95 £94.75
£77.35 £80.30 £97.65 £98.95
£81.00 £83.95 £101.35 £103.15
£84.65 £87.60 £105.05 £107.35
£88.30 £91.25 £108.75 £111.55
£91.95 £94.90 £112.45 £115.75
£95.60 £98.55 £116.15 £119.95
£99.25 £102.20 £119.85 £124.15
£102.90 £105.85 £123.55 £128.35
£106.55 £109.50 £127.25 £132.55
up toup to up to
globalvalue
globalpriority
globalexpress
globalvalue
globalpriority
globalexpress
48 £11.99 £10.19
24 £16.49 £14.02
AM £19.49 £16.57
10 £29.48 £25.06
9 £39.48 £33.56
sunday £25.49 £21.67
48large £29.99 £25.49
Parcels up to 2kg Standard price Discount price
parcelforce.com/rewards4U
Save 15% when you join
48large
14 15
Compensation rates available for loss or damage Refunds for delay
ServicesMaximum inclusive
compensation
Additional compensation
available
Maximumtotal cover
Refund if not delivered on or before the stated delivery day, or later than
the stated delivery time
9, 10, AM £200
£1.80
£100 cover
£4.50for every subsequent
£100 cover
£2500 100%
24 £100 £2500 50%
sunday £100 £2500 50%
48 £100 £2500 25%
48large £100 £2500 25%
BFPO – Worldwide £100 £2500 N/A
globalexpress £200 £2500 100%
irelandexpress £200 £2500 100%
globalpriority £100 £2500 25%
globalvalue £100 £500 N/A
globaleconomy N/A N/A N/A N/A
Surcharges – redelivery charges for UK items returned to the depotRedelivery to the same address Free of
charge
® branch £1.00
£5.50Collect from Parcelforce depot Redelivery on a Saturday £12.00
Surcharges – globalexpressAddress correction £6.00
Returned shipments/goods £39.00
HM Forces: WorldwideWeight up to (kgs) 2 5 10 15 20 25 30
Price (£) £8.90 £11.45 £13.30 £19.15 £23.50 £33.85 £37.05
Far East & Australasia Rest of the World
express
Ensure there is no space in your
protected by thick rigid packaging e.g. polystyrene
Are your contents packaged correctly?
£33.00 £35.35 £59.55 £71.95
£40.05 £42.40 £66.40 £80.60
£47.10 £49.45 £73.25 £89.25
£54.15 £56.50 £80.10 £97.90
£61.20 £63.55 £86.90 £105.90
£68.25 £70.60 £93.70 £113.90
£75.30 £77.65 £100.50 £121.90
£82.35 £84.70 £107.30 £129.90
£89.40 £91.75 £114.10 £137.90
£96.45 £98.80 £120.90 £145.90
£102.85 £105.20 £127.00 £152.10
£109.25 £111.60 £133.10 £158.30
£115.65 £118.00 £139.20 £164.50
£122.05 £124.40 £145.30 £170.70
£128.45 £130.80 £151.40 £176.90
£134.85 £137.20 £157.50 £183.10
£141.25 £143.60 £163.60 £189.30
£147.65 £150.00 £169.70 £195.50
£154.05 £156.40 £175.80 £201.70
£160.45 £162.80 £181.90 £207.90
£31.50 £34.20 £47.00 £63.05
£37.65 £40.35 £52.90 £69.55
£43.80 £46.50 £58.80 £76.05
£49.95 £52.65 £64.70 £82.55
£55.95 £58.65 £70.60 £88.20
£61.95 £64.65 £76.50 £93.85
£67.95 £70.65 £82.40 £99.50
£73.95 £76.65 £88.30 £105.15
£79.95 £82.65 £94.20 £110.80
£85.95 £88.65 £100.10 £116.45
£90.45 £93.15 £104.60 £121.10
£94.95 £97.65 £109.10 £125.75
£99.45 £102.15 £113.60 £130.40
£103.95 £106.65 £118.10 £135.05
£108.45 £111.15 £122.60 £139.70
£112.95 £115.65 £127.10 £144.35
£117.45 £120.15 £131.60 £149.00
£121.95 £124.65 £136.10 £153.65
£126.45 £129.15 £140.60 £158.30
£130.95 £133.65 £145.10 £162.95
globalvalue
globalpriority
globalexpress
globaleconomyup toup to
globalvalue
globalpriority
globalexpress
globaleconomy
Clear, accurate addressing
case there are any queries during transit. Please
not
Correctly completed documentation
barcoded labels are securely attached to the parcel
express
i
at
Price per extra 0.5kg up to 30kg available on request. Weight and size limits may vary by destination.Please ask at the counter in your local Post Office® branch for further details.
16 17
there are certain goods and substances that we
®
and
General prohibitions and restrictions Item UK INT
Clinical and medical waste
Controlled drugs and narcotics
Corrosives
Counterfeit currency
Dry Ice
parcelforce.com/countries
Financial documents
Human and animal remains are prohibited.
Item UK INT
Aerosols for toiletry or medicinal purposes
)
Arms and ammunition
is also prohibited.
Arms and ammunition – low powered air weapons
48
bubble wrap.
Prohibited and restricted items
Prohibited and restricted items
18 19
Item UK INT
Liquids over 1 litre
48
Miscellaneous manufactured articles
Misleading endorsements
Oxidising materials or organic peroxides
sent using our globalexpress value or globaleconomy
priorityparcelforce.com or ask at the counter.
Plants
Pesticides
Poisons, toxic liquids, solids and gases
express
Radioactive materials and samples
other packages or recipients.
Weapons
priority and globalvalueexpress
48 service.
Prohibited and restricted items
prohibitions and restrictions or with sanctions
Posting prohibited goods or restricted goods
whole or in part (without incurring any liability to the
parcelforce.com
and knowledge being supplied to particular recipients.
the list changes. Sanctions also restrict any dealings
parcelforce.com/sanctions. This website includes
concerned. You should check these websites
ave 15% every time you send a parcel
Join now at
parcelforce.com/rewards4u
20 21
Compensation for loss or damageCompensation cover
economy
value
appropriate cases. Indirect or consequential loss including any labour
Items excluded from compensation for loss and damage
(where you do not
2. Money, coins and financial documents
•
are classed as collectables
•
•
•
•
•
•
•
•
•
•
•
•
Items excluded from compensation for damage Any items that by their inherent nature are particularly susceptible to
•
• Cakes
•
•desktops and iMacs
•
•
•and light bulbs
•
•
•
1. Musical instruments:
sent in accordance with the conditions set out under the heading
4. Items sent overseas: will not be accepted where the goods shipped are prohibited by the
globalexpress service
damage when using the globalexpress
•
•
The following items are excluded from compensation for delay when using the globalexpress
•
•
Refunds for late deliveryY
•
•
•
•
•or by any regulatory agencies
•
•
•
•
•
•
•
•
•
•
•
•
parcelforce.com/countries or ask at the counter.
Claiming compensation and refundsparcelforce.com or collect
expressirelandexpress and globalpriority
value
purchase will be required.
Please refer to parcelforce.com for up to date information on any
22 23
For Parcelforce Worldwide prices and services call 03448 00 44 66.**
To find your nearest Post Office® branch call 03457 22 33 44.**
If you would like a free copy of this guide in an alternative format (large print) please call us on 03448 00 44 66.** Textphone is available on 08000 85 58 54.
parcelforce.com
** Calls may be monitored and recorded for training purposes. Local call rates apply. Call costs may vary depending on your service provider.
Although correct as at 27th March 2017, Parcelforce Worldwide prices, compensation, destinations and other conditions are subject to revision from time to time, and services may be added or deleted. All prices included in this guide are inclusive of VAT at the appropriate rate.
Parcelforce Worldwide and the Parcelforce Worldwide Globe Logo are trade marks of Royal Mail Group Ltd. © Royal Mail Group Ltd 2017. All rights reserved. Parcelforce Worldwide is a trading name of Royal Mail Group Ltd. Registered in England and Wales, number 4138203,
SAVE 15%every time you send a parcel*
t apply to globalvalue and globaleconomy services or self-service kiosks and consignments. Rewards4U is not available to Business Account customers. A Parcelforce consignment number is required for membership.
parcelforce.com/rewards4u
saving 15% or more every time you send a parcel*
including days out and weekends away.
parcelforce.com/rewards4u