Maintenance KPIsMaintenance KPIs

Kumar et al. (2013)

A multi‐criteria hierarchical maintenance performance measurement(MPM) framework(MPM) framework

Parida and Chattopadhyay (2007)

Type and occurrences of maintenance performance measures

Simoes et al. (2011)

Balanced Score CardBalanced Score Card

Kutucuoglu et al. (2001)

Balanced Score CardBalanced Score Card

Kutucuoglu et al. (2001)

Balanced Score CardBalanced Score Card

Tsang et al. (1999)

Balanced Score CardBalanced Score Card

Alsyouf (2006)

Balanced Score CardBalanced Score Card

Alsyouf (2006)

Balanced Score CardBalanced Score Card

Alsyouf (2006)

Balanced Score CardBalanced Score Card(Example)

Tsang et al. (1999)

Maintenance benchmarking processMaintenance benchmarking process

The benchmarking process with special emphasis on maintenancemanagement in the power plant consisted of the following steps:(1) identifying the key maintenance performance variables that needto be benchmarked;to be benchmarked;(2) selecting good information sources for benchmarking;(3) collecting and measuring maintenance data;(4) li i d dj i h ll d d d(4) normalizing and adjusting the collected and measuredmaintenance information to a meaningful database;(5) analyzing the maintenance data against other organizations that( ) y g g gare known to be superior performers in the world;(6) changing and improving the maintenance performances.

Yam et al. (2000)

Conclusions

Maintenance performance measurement is a complex task since 

Conclusions

multiple inputs and multiple outputs are involved in the process.

The Balanced Scorecard provides holistic approach toThe Balanced Scorecard provides holistic approach tomeasurement which is developed on the notion that no singlemeasure is sufficient to indicate the total performance of a

I l h i i ' isystem. It translates the organization's strategy on maintenanceinto operational measures in multiple dimensions thatcollectively are critical indicators of current achievements andypowerful predictors of future maintenance performance.