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UPS Maintenance
Setting New Standards
Customers In Control: choose the emergency response times that
best suit your needs – 12 working, 8 working, or 4 clock hours. And
unlike other providers, there are no automatic contract renewals or
restrictive 90 day terms – it’s completely your decision.
Ultimate Protection: our premium Diamond plan doesn’t just
provide a 4 hour response time. We guarantee an 8 hour fix time too
– we’re the only UPS provider to do that. And if we fail to meet
those promises, we’ll pay the penalty and compensate you for the
inconvenience.
24-7 Technical Support: our support team is based here in the UK
and just a phone call away around the clock 365 days a year to give
you the advice and guidance you need.
Speedy Spares: we store replacement parts in several strategic
locations across the UK so they’re with you as quickly as possible,
often within a few hours of a fault. On-site spare part ‘crash
kits’ are available for the most business-critical settings.
Experienced Engineers: any engineer who works with us, whether
they’re our in-house technicians or from authorised service
partners, must successfully pass our Certified Engineer training
programme.
Preventive Maintenance Visits (PMV): an annual service by a
fully-competent UPS engineer to optimise your system’s performance
and reduce the chance of critical failures.
Free Software Updates: firmware upgrades automatically installed
during every PMVso your system is up to date and running
smoothly.
Always Innovating: from advanced thermal imaging to detect
heat-related faults, or cloud-based remote monitoring through our
Riello Connect software, we offer you access to the latest UPS
technologies.
Environmental Excellence: we’re the first European UPS
manufacturer to rank our products with ECO energy efficiency
ratings so you can easily choose the greenest option.
One-Stop-Shop: complete access to product data sheets, user
manuals, training videos, and technical support through our
dedicated online portal Riello Hub.
Personal Touch: there are no voicemailsat Riello UPS, you’ll
always speak to areal person.
Industry Expertise: most of our team bring 10, 20, even 30+
years of working in theUPS industry, a wealth of knowledge to call
on whenever you need it.
Dedicated R&D Facilities: 2 world-class research centres
with witness testing capabilities so we can push UPS technologies
and efficiencies to new heights.
UPS Guaranteed fixwithin 8hrs ofbeing on siteMaintenance
PROTECTING YOUR PEACE
OF MIND
Clarity:
100% guaranteed response and even fix times, no
hidden charges
Customised:
bespoke maintenance contracts tailored to your
specific needs
Competence:
UK-based technical support, all engineers are fully-trained and
certified
Coverage:
24/7 availability, nationwide stock ofspare parts, thermal
imaging, replacement fans, remote monitoring,
on-site crash kits
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EMERGENCY RESPONSE TIME
MAINTENANCE PLAN COVERAGE
What’s in your UPS maintenance plan?
Silver Gold Platinum Diamond
12 Working Hours �
8 Working Hours �
4 Clock Hours & 24/7 Technical Support �
4 Clock Hours & 8 Hour Guaranteed Fix �
Lite Standard Plus Premium
Preventive Maintenance Visit � � � � �
Firmware Upgrades � � � � �
Emergency Response � � � � �
Labour � � � � �
Battery Replacement Labour � � � � �
Replacement Parts � � � � �(excluding Batteries &
Capacitors)
On-Site Crash Kit � � � � POA
Thermal Imaging � � � � �
Riello Connect Remote Monitoring POA POA POA POA �
Load Bank Testing POA POA POA POA POA
Impedance Testing POA POA POA POA POA
Battery Maintenance Services Maximise your UPS battery lifespan
and minimise the risk of unexpected failure with our comprehensive
range of:
Battery Testing: on-site inspections to assess remaining
operational life and total capacity. Impedance and load bank
testing also available
Battery Replacement: working with you to proactively plan ahead.
We partner with all major manufacturers and offer the choice of
sealed lead acid (SLA) or Lithium-Ion (Li-Ion)
Battery Removal & Disposal: we’ll discard your old batteries
safely and in full compliance with all relevant legislation and
environmental regulations
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RIELLO UPS Ltd Unit 50, Clywedog Road NorthWrexham Industrial
Estate, Wrexham LL13 9XN
Tel: 01978 729 297 Sales: 0800 269 394 Service: 0800 298 5355
Fax: 01978 729 290 Email: [email protected]
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Don’t just take our word for it
“Riello UPS has provided us with crucial UPS maintenance support
for a number of years and we have developed an excellent working
relationship over that time. We value their expert advice and
guidance and take great reassurance from the fact that whenever
we’ve needed a UPS engineer on site, they’ve always been there when
promised. In an industry such as ours where any sort of downtime
can be devastating to our customers, having such dependable support
to call upon gives us tremendous peace of mind.” Dinesh Majrekar
CTO, ServerChoice
“Our clients demand the highest levels of reliability and
professionalism from us, and we expect those same qualities from
our suppliers too. Riello UPS has proven time and time again to be
a partner we can rely on when we need them. We have a long-standing
relationship built on transparency and honesty, and we take great
reassurance from the fact that all Riello UPS engineers who ever
work on our essential equipment are comprehensively trained and
fully-certified.” Matt Cooper TMIET Senior Authorised Person (Wales
& West), QinetiQ
www.serverchoice.com
www.qinetiq.com
Government & Public ServicesQinetiQDulwich College Johnnie
Johnson HousingStaffordshire County CouncilCity Greenwich Lewisham
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SolutionsMCS Global
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EgyptPeel Hunt Holdings
