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Maintaining &

TroubleshootingWindows

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Maintaining Windows

Patches, Updates, and Service Packs Automatic Update

You have four choices: Automatic (recommended)

Download updates for me Notify me

Turn off Automatic Updates

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Managing User Accounts andGroups

Using the Users and Passwords Applet inWindows 2000

Creating a New User in Windows 2000

Managing Users in Windows XP Change the way users log on and off

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Passwords

Resetting Forgotten Passwords inWindows XP

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Maintaining Windows(Hard Drive)

Error-Checking and Disk Defragmentation Temporary File Management with Disk

Cleanup

Registry Maintenance Security:

Spyware/Anti-Virus/Firewall

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Optimizing Windows

Installing and Removing Software Adding or Removing Windows Components

Installing/Optimizing a Device

Device Manager Adding a New Device

Driver Updates

Driver Signing

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Optimizing Windows

Performance Options Used to configure CPU, RAM, and virtual memory (page

file) settings

Performance Console

Objects and Counters System Monitor

Performance Logs and Alerts

Resource Tracking

Task Manager

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Preparing for Problems

Table 15-1 shows which OS gets which tool

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Preparing for Problems

System Restore Backup or Restore Wizard (NTBackup)

Windows 2000 Emergency Repair Disk (ERD)

ERD itself is not a bootable disk. To use the ERD,you must first boot the system using the Windows

installation CD-ROM. Follow these steps to repair asystem using the ERD: 1. Boot the system using either your set of boot diskettes or

installation CD-ROM

2. In the Welcome to Setup dialog box, press the R key to selectthe option to repair a Windows 2000 installation

3. The Windows 2000 Repair Options menu appears. You havethe option of either entering the Recovery Console or using theEmergency Repair Disk

4. Press the R key to select the option to repair Windows 2000using the emergency repair process

P i f P bl

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Preparing for Problems(Continue)

5. The next screen offers the choice of Manual or Fastrepair:Manual repair lets you select the following repair options: inspect the

startup environment, verify the system files, and inspect the bootsector

Fast repair doesnt ask for any further input

6. Follow the on-screen instructions and insert the ERDwhen prompted

7.Your system will be inspected and, if possible, restored.When finished, the system will restart

Windows XP Automated System Recovery (ASR) Same as Windows 2000 Emergency Repair Disk

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Preparing for Problems

Backup Wizard Tape Backup

Installing Recovery Console

A text-based startup of Windows that gets you toa command prompt similar to the Windows

command prompt

D:\i386\winnt32 /cmdcons

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Troubleshooting Windows

Failure to Boot Some of the common errors you see at this point:

No Boot device Present

NTLDR Bad or Missing

Invalid BOOT.INI

Attempt to Repair Using Recovery Console

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Recovery Console

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Troubleshooting Windows

Attempt to Restore Emergency Repair Disk (ERD)

Automated System Recovery (ASR)

Rebuild Failure to Load the GUI

Device Drivers

Registry

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Troubleshooting Windows

Advanced Startup Options Safe Mode

Safe Mode with Networking

Safe Mode with Command Prompt

Enable Boot Logging Enable VGA Mode

Last Known Good Configuration

Directory Services Restore Mode (Does Not Apply to

Professional)

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Troubleshooting Windows

Advanced Startup Options

Continue Debugging Mode

Disable automatic restart on system failure

Start Windows Normally

Reboot

Return to OS Choices Menu

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Troubleshooting Windows

Troubleshooting Tools in the GUI Event Viewer

System Configuration Utility (MSCONFIG.EXE)

Services

System Files

SFC /scannow

System Restore