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MAINE PUBLIC UTILITIES
COMMISSION
PRESENTATION TO THE JOINT STANDING COMMITTEE ON
ENERGY, UTILITIES AND TECHNOLOGY BY
CHAIRMAN THOMAS L. WELCH
JANUARY 4, 2012
Number of 9-1-1 Calls Made from Wireline and Wireless Phones
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
2002
2003
2004
2005
2006
2007
2008
2009
2010
2007-year are estimates due to transition between reporting systems
Wireline
Wireless
PSAP Coverage AreaAndroscoggin County SOBangor PDBiddeford PDBrunswick PDCumberland County CommunicationsDPS - Central Maine RCCDPS - Gray RCCDPS - Houlton RCCFranklin County SOHancock County RCCKnox County RCCLewiston/Auburn 9-1-1 ECSLincoln County 9-1-1
Oxford County RCCPenobscot County RCCPiscataquis County SOPortland PDSagadahoc County CommunicationsSanford RCCScarborough PDSomerset County CommunicationsWaldo County RCCWashington County RCCWestbrook PDYork PDNo wireline phone coverage
State of Maine WirelinePublic Safety Answering Points
CoverageNovember 3, 2011
Number of Complaints by Type
303
786
1,424
666
610
309
425
905
391
302
176
139
569
193
141
912
36
36
15
0
200
400
600
800
1,000
1,200
1,400
1,600
Number of Complaints
Disconection
303
786
1,424
666
610
Billing
309
425
905
391
302
Service
176
139
569
193
141
Misc.
912
36
36
15
2007
2008
2009
2010
2011
Number of Customer Contacts and Complaints
6,604
10,475
6,661
1,607
1,706
3,357
1,344
1,200
6,262
6,417
0
2,000
4,000
6,000
8,000
10,000
12,000
2007
2008
2009
2010
2011
Reporting Year
Contacts
Complaints
Complaint Breakdown by Utility Type
864
1,001
1,805
716
708
58
50
70
57
28
496
407
1,132
473
255
129
157
124
99
109
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
Number of Complaints
Electric
864
1,001
1,805
716
708
Gas
58
50
70
57
28
Telephone
496
407
1,132
473
255
Water
129
157
124
99
109
2007
2008
2009
2010
2011
0
20
40
60
80
100
120
140
160
180
Telco
114
117
162
133
Electric
79
64
87
74
CATV
40
29
44
50
Gas
40
42
34
37
Water
36
57
52
47
Sewer
10
11
20
14
Propane
12
52
No Utility
28
24
42
35
2008
2009
2010
2011
Total
348
346
446
392
Damage Prevention 2008 through 2011
Note: These are violations of the Dig Safe Law and may not necessarily include an actual hit.
Total Number of Operators/Excavators Trained for Dig Safe
2008 through 2011
842
1,812
2,989
3,902
0
500
1000
1500
2000
2500
3000
3500
4000
4500
2008
2009
2010
2011
Training Session Year
Number of Customers Trained
