Mahmoud Abuhatab

Collection & Recovery:

Mobile Number: +971506705018Email Address: Mahmoud_ah86@hotmail.com

Objectives:

Seeking a challenging opportunity across banking & finance sectors with reputed organization, demanding high standards of quality wherein my personal skills and abilities can be utilized, and, provides me with opportunity to get optimum exposure in the idles of collections.

Education:

Bachelor in business administration (Accounting) 2009.Ajman university of science and technology, Ajman, UAE.

Core Skills:

Experienced collections and recovery team player with excellent negotiations skills.

Organizational and managerial skills at both team management level and relationship (agencies management level as well.

Analytical and out of the box thinker. Dedicated, committed and hard working. Self- Motivated, Target oriented and Goal Driven. Keen and quick learner with flexibility to change work environment.

Work Experience:

Dubai Islamic Bank May 2015 till present:

Senior Assistant Manager:

Ensures that debtors receive timely reminders and statements in the mail. Make a minimum number of contacts per week. Creates monthly and quarterly reports providing details regarding the number of

delinquent.

Accounts, payments received and past-due or outstanding payments. Relays to controller any and all accounts that need to be written off to bad debt. Negotiated payoffs, determined payment settlements, plans, and schedules. Analyzed accounts to determine qualification for equity refinancing through a

broker network of long-term business relationships. Set-up and maintained hands-on management of all accounts. Maintained and updated computerized account records. Achieve assigned target with regards to recoveries on retail front end cases by

ensuring timely follow up on overdue cases as per the collections policy. Coordinate with all branches. Resolve customer complaints within the expected time frame.

RAK BANK April 2009 till April 2015.

Collector:

Follow-up the bank customers (credit cards & Auto loans). Auto Loan, Personal loan, SME and Credit card collections. Collect payments on past due Accounts. Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan

documents, and other paperwork or databases. Call customers using telephone and all other social ways for communication.

Utilize computer systems to handle skip-tracing. Inform clients of overdue accounts and amount current owed. Attempt to collect payment. Review terms of sale or loan documents. Ensure all customers' information

(phone num, address. Etc.) are up-to-date. To analyze customer’s situation to determine reason of default and possibility to

recover the debt through best debt solution such as reschedulement, postponement or repayment plan.

Identify and escalate cases requires repossession proceedings, criminal actions, or, outsourcing to collection agencies.

Purge records if debt has been recovered or paid-off. Day to day following up. Improving agencies performance. Preparing monthly report for agencies performance. Preparing agency pay out and commission bills. Providing the agency MIS to the management along with the expected closing

and achievement.

Business Courses & Training:

Communication skills.

Negotiations skills. Problem Solving. Teamwork skills. Computer Skills (Proficient with the use of MS office). Core banking and Reports & inquiry module. Basics of Islamic banking, Information security, Code of conduct, Anti money

laundering and Islamic banking cards. HR system. Service quality standards and Emergency cases.

Personal Information:

Date of Birth: 05-May-1986 Nationality: Palestine. Marital Status: Single. Current Residence: Sharjah, UAE. Visa: Residence visa Driving License: Available with car. Language: Arabic, English.