Maha Ramadan AhmedAddress: 42 Alex st. – Heliopolis E-mail: Maha.Ahmed.Karam@gmail.comPhone: (002) -01110333020Date of birth: March 11, 1979Nationality: EgyptianMarital Status: Single

Professional Summary:

Achieved customer Service and quality goals, positively impacting business performance, provided escalation support, Honed management skills through business management degree, Trained in managing groups, setting goals, providing directives, and overseeing plan of action, able to lead, motivate & train teams by examples to improve quality, deliver outstanding service, and ensure procedural compliance, proven problem solving skills.

Objective:

Seeking a challenging position in a progressive company that believes in adopting hard worker junior candidates, an organization where I can demonstrate all my scales and improve my qualifications and use my interpersonal communication talents. Seeking a position that provides growth potential & professional development

Education Faculty of Art, Ein Shams University

Sociology Department.

Graduated 2003

Language

English Very Good

Arabic Excellent “mother tongue”

Current Job EL Ansary Trading and contracting company

Manger;From May 2011 till present

Doing monthly reports for the management with the activity of the month

Responsible for organizing and maintaining a central facility for the purchase of all

goods, services and contracts on a best price / best quality basis. Also ensuring

smooth supply of material, consumables and equipment to the comp

Controlling the purchase and supply of all procured items & services.

Negotiating price and terms of products with suppliers.

Establishing terms, pricing, quality requirements, delivery, and contracts.

Adhering to all company policies with particular regard to accounting procedures.

Reviewing all contracts/agreements to achieve ‘best price/best quality’ purchasing.

Preparing & processing requisitions, purchase orders & invoices for purchases.

Giving sourcing input to colleagues to aid business planning & development

Making recommendations & advising senior management on all purchasing

issues.

Maintaining records of supplier contracts, agreements, goods ordered received.

Account receivable section

Oversee all aspects of collecting payments due from accounts receivable.

Build relationships with accounts to develop trust and find solutions to help clients

meet financial obligations.

Conduct follow up calls with customers to collect past due payments.

Manage individual accounts at 30, 90 and 180 day level using database systems.

Determine if product function, condition or utilization caused problems that were

not addressed by customer service.

Work with clients with hardships to make monthly payments that would fulfill the

full payment.

Negotiate partial payment if deemed necessary due to product issues.

Analyze accounts past due by 180 days and determine collection feasibility, sending

worse case scenario to accounting for bad debt status.

Food Stuff for Import

Supervisor customer service, From June 2007 2011

Responsible for training new hires. Responsible for follow-up reports of the customers and

contact those in case there are Send quotations per month for customers and make sure he

arrived for them. Send follow-up quotations for new varieties and send

samples if needed. Checking emails and following up and being keen on

replying on time Getting feedback from clients regularly in order to improve

our services Completing all the deals procedures with the new clients Client's satisfaction is a priority and a target. Ensure complaints are handled as well

Safety Food Company

Customer service, From May 2002 2007

Responsible for collect prices from importing companies every month and make price comparison between them to have the best price.

Forwarding offers and discussed with the client and have confirmation about it.

Sending orders to the customers and make sure they received.

Solving problems for clients if it found.

PROFESSIONAL QUALIFICATIONS English Courses at Birletz

MOS at yat learning centers

ICDL Course Word, Excel, Power point, Access, Net, IT, Windows,

outlook

Expertise

Hard worker and appreciates teamwork spirit. Ability to work under pressure. Excellent communication skills. Handling more than a customer in the same time Leading teamwork Decoders technical support and programming

knowledge Flexible to learn anything new Self-motivated and creative Have a diplomatic talents which makes

communication easier

INTERESTS

Reading Travelling Internet browsin

- REFERENCES AVAILABLE UPON REQUEST -