Fostering Collaboration with Spatial Data

MAGIC Senior Executive Seminar – April,2010

Hannes Zacharias

County Manager

Johnson County, Kansas

Public Service … Public Value … Public Leadership

Fostering Collaboration with Spatial Data

Today’s Presentation:

• Emphasize the County’s values for managing spatial information.

• Present two examples of web applications that rely on sharing data to

enhance service.

• Collaborative Utility Exchange (CUE)

• Caseworker Resource Center (CRC)

• Discuss some interesting similarities between the two distinct projects

• Time for questions

Johnson County’s Spatial Data

Strategic Values

Diversity of Those Served• Service Areas Include:

Public Safety, Govt. Services, Development Community, Utility Industry, “JO” Citizen

Importance of Data• Data as an Asset

Ease of Accessibility• Why manage it, if you don’t share it

Stress Collaboration• Collaboration leads to efficiency gains

Collaborative Utility Exchange is a coordination effort between the utility community of Johnson County & AIMS to produce a comprehensive data store and portal for warehousing and viewing utility infrastructure.

What was the Vision?• Aid communication between utilities . (CIP)

• Information for the planning phase of infrastructure

development.

CUE

• CUEView

A secure internet application that will provide a window into a repository of information which includes land records, photography, plats, easements and most importantly a collection of utility infrastructure data provided by participating utilities within the County.

CUEView

CUE

Johnson County

Stormwater

Management

Collaborative Utility Exchange (CUE) is a coordination effort between the utility community of Johnson County & AIMS to produce a comprehensive data store and portal for warehousing and viewing utility infrastructure.

What was the Vision?• Aid communication between utilities

• Information for the planning phase of infrastructure development. (CIP)

CUE

What has it meant?• One-stop shop for most utility infrastructure

• Has influenced work flows for each participating agency

• A tool used by customer service representatives

• Data in the field for maintenance crews

• Reduced cost, saved time, eased repairs

Average hits per month - CUEView

2006 – 5,665

2008 – 9,594

2010 – 10,642

CUE Collaborative Utility Exchange (CUE)

is a coordination effort between the utility community of Johnson County & AIMS to produce a comprehensive data store and portal for warehousing and viewing utility infrastructure.

What was the Vision?

• Aid communication between utilities

• Information for the planning phase of infrastructure development. (CIP)

What has it meant?

• One-stop shop for most utility infrastructure

• Has influenced work flows for each participating agency

• A tool used by customer service representatives

• Data in the field for maintenance crews

• Reduced cost, saved time, eased repairs

Where is it going?• Comprehensive Data

• New Data

• Improved Accuracy

• Standardized Permitting

Case Managing Wally

Lansing

Discharge

Planner

Parole

Officer

Mental

Health

Services

Community

Corrections

Community

Residential

Housing

Independent

Resource

Center

Day

Reporting

Center

DCCCA

Batterer’s

Intervention

Services

GED

Education

Services

Med

Mgmt

Care

Group

Crisis

Services

Supported

Employment

Services

Case

Management

Housing

Disability

Assistance

Substance

Abuse

Group

Case

Management

Influencing the Delivery of Human Services

Human Services Coalition (Res. 103-99)

Goal 1: Explore methods whereby departments and agencies may

cooperate to better provide human services to the citizens of Johnson

County

Goal 2 : Seek Solutions to Common Problems

Breaking the goals into three questionsQuestion 1: How can we increase the amount of information caseworkers have about services available to clients?

Question 2: How can we increase the amount of information about mutual clients?

Question 3: How can we increase caseworker safety?

Answer: The Caseworker Resource Center – A web-based resource developed to equip Human Service Professional with information about mutual clients, mutual households, and community resources available to clients.

Caseworker Resource CenterJohnson County, Kansas

The Caseworker Resource Center is a secure web resource developed with the central goal of increasing client success. To that end, the primary focus of the Resource Center is to provide Human Services professionals with information that increases their understanding of a clientand his/her needs, and to foster collaboration among these professionals when they are serving the same individual or family. While the Resource Center has many features, Human Services professionals will largely benefit from the following core features:

•Client Information – Basic demographic data about individual clients and the services they are receiving from a department/agency. A client receiving services from multiple departments/agencies is flagged as a Mutual Client.

•Household Information – Information about other clients potentially living at the same address.

•Collaboration Contacts – To facilitate collaboration, phone numbers and email addresses of other professionals providing service to a client are furnished.

•Information about Human Service Agencies – Referral and location information for community based social services in Johnson and Wyandotte counties in Kansas, and Jackson and Clay counties in Missouri.

•Mapping – Map/Route clients to community services. Map/Route Human Services professionals to client residences.

Client and Household Information

Mutual Client Flag

Participating Departments/Agencies:JoCo Corrections and Court Services (Probation)JoCo Human Services (Accessibility, Aging,

Multi-Service Centers, Housing)JoCo Developmental SupportsJoCo Mental Health (Community Support Services)JoCo Public Health KS Department of Corrections (Parole)JoCo Sheriff (Registered Offenders)

Detail Client Data

Collaboration Contacts

Household Information

To protect client confidentiality, this data has been masked

Only Johnson County caseworkerswho have been trained in the appropriate information to share withother service providers, have indicatedthat they will maintain strict clientconfidentiality, and who have receivedextensive training in the application are granted access to client information.

To protect client confidentiality, this data has been masked

To protect client confidentiality, this data has been masked

Information about Human Service Agencies

Detail Agency Data

Search for specific types of services

Categories Of Services

Participating AgenciesUnited Way 211 Kansas CityJoCo Human ServicesRegional Prevention Center

Mapping

Map agencies providing services in the community (red markers)Map clients

(blue markers)

Route a client to a community service via public transportation

Plan a route for visiting specific clients in theirhome, at school, or at work

Johnson County believes the Caseworker Resource Center will increase Client Success Premise – mutual clients exist between departments (20%)

Allow caseworkers to see the whole forest, not just the trees

Equip caseworkers with information about the clients they serve and empower clients with the best options for service

Johnson County believes the Caseworker Resource Center promotes Sustainability and therefore a triple bottom line Social – Better outcomes for families & individuals receiving our services

Economic – More efficient service delivery

Environmental – A safer community that protects it’s most vulnerable

Johnson County believes the Caseworker Resource Center represent a Beginning of what is possible for improved service delivery

Addressing Cross-Departmental Coordination

Where is it going?Base Level Support

• Maintaining data and application

• Training, competency, integration

• Measure, market-promote

• Legal Issues & minimize risk

Enhancements:

• Client Data

• Map & Data Mobility

Caseworker Resource Center

Current Status:• 355 users (caseworkers, probation officers, …)

• Typical day is 1000-1500 hits from 30-50 users

• Contains >132,000 client records from 9 different systems

• Resource Center contains over 2,600 organization records

Commonalities Between Diverse

Enterprise Applications

• Often no model to follow

• Intimidation of the task

• Security of the information

• Collaboration

• Proactive – Prevention (Cost Avoidance)

• Efficiency through commonality

What do these two efforts mean

to the County Manager’s Office?

The impact that information, its management and

accessibility can have on efficient and effective delivery of

service to communities.

Questions?