Setting up the Customer First Team Concept sold in during form meetings and assembly.Also notice boards and other communications channels.

Students and Teaching/Support Staff encouraged to apply.

Students and Teaching/Support Staff fill in simple application form.

Selection process, and interview.

Setting up the Customer First Team 6 Students in team to be selected by the Head Teacher/Deputy Head – following selection process.A Facilitator from the Teaching/Support Team to be selected and nominated – following selection process.

Students and Facilitator to demonstrate the following behaviors and attitude.Flexible and open mindFlexible and open mindWant to make a differenceWant to make a differenceBe Proactive and Embrace changesBe Proactive and Embrace changesKeen to learn and work in teamKeen to learn and work in teamFunction as team to achieve a common goalFunction as team to achieve a common goal

Team Work

Meet Once per week at an agreed/dedicated location(Hours to be agreed)

Customer First Team Facilitator to provide Students with understanding of Customer first Teams

On an ongoing basis Students receive coaching and Mentoring on the school site from the Facilitator and other champions of the programme.

Training Programme (in Partnership with MAG)

Students to work at MA as Customer First TeamStudents to work at MA as Customer First Team

On site Visits to different areas of Airport EnvironmentOn site Visits to different areas of Airport Environment

Develop Students Confidence working on projects linked Develop Students Confidence working on projects linked to Customer Journeyto Customer Journey

Research innovative ways to communicateResearch innovative ways to communicate

Students to undertake Class room training , combined Students to undertake Class room training , combined with on job mentoringwith on job mentoring

Classroom Training at School Delivered by Facilitator

•Identifying Problems

•Solve problems using “group solving tools and techniques Focussing team to tackle solutions from different angles.

•Deliver solutions , including working to a plan to achieve end objective

•Evaluate and share lessons learned with others

Identify Problem

Brain Storm Solutions

Create Project Document

Ask for approval – Head Teacher or Panel of Teachers & Support Staff

Quick Response within 24 hours

Team roll the project out

Spread the word!!! Celebrate

Lessons Learned