MA4000 Expense Management For collecting, analyzing information and tracking voice and data usage

MA4000 Expense Management

For collecting, analyzing information and tracking voice and data usage

One Management Environment

Nextgeneration

MigrationStrategyAutomation

Open platform

MA4000 Management System

MA4000 Cost registration system

MA4000 Secured Access

MA4000 Expense Management 2010

How Do I Keep My Telephony Cost under Control?

▐ Insight in and Correction of Call Behavior

▐ Prevent Fraud

▐ Reduce Infrastructure Cost

▐ Sophisticated monitoring to increase reachability

NEC Philips Unified Solutions


Insight in Calling Behavior

▐ Via Extensive Reporting.

▐ Include Mobile Usage.

▐ Offer Individual Access Via Web Portal

▐ Fully Automated Report Distribution (E-mail)

▐ Top 50 Users etc..


‘Seeing Is Increasing Awareness’


Fraud Prevention

▌ CorrectingPassively, using reporting ( call duration, destination, volume etc.)Pro-actively, using alarming (e.g. excessive calling)

▌ PreventingUsing flexible and easy to assign budgetsAutomatically barring the extension (optional) when exceeding budget


Don’t Give Fraud A Chance


Reduce Infrastructure Cost

▐ Trunk Line ReportsOver time /In ErlangTrunk Bundles or individual lines

▐ Terminal ReportsWhich are not assignedWhich are used


Unused Terminals and Trunk Lines Cost Money!

▐ Fully customized reports Automatic e-mail distribution One user report for heterogeneous data sources Departmental changes to be correctly reflected in reports with time

stamps


Sophisticated Monitoring to increase reachability

▐ Statical information

▐ Unanswered calls

▐ Wake-up duration time of an extension

▐ Call duration

▐ Traffic on outgoing lines


Calls Are Often Not Answered During A Coffee Break


MA4000 Expense Management CharacteristicsUser centric

Multiple providers

and multiple data

sources

Easy and secure access

Flexible costing and

pricing

Extensive reporting facilities

© NEC Philips Unified Solutions 2009Page 7

OPEN System


MA4000 Expense Management is a user-centric system that is adaptable to various organizational structures

User-Centric System

Company’s XXX Division X

Department A

Department B

Product X

Product Y

Product Mgt. (R. Doe)

QA Person (J. Big) Dev. Person (J. Small)

Team 1

Team 3

Team 2

Company XXX

Project D

Project E

Project Team 8

Project Team 9

Project Mgt. (I.Gold)

QA Person (J. Big) Dev. Person(G. Roger)

Project Team 10

Project Mgt. (S.Lord)

Dev. Person (R.Beck)


User-Centric reporting

Multiple devices assigned to one user


Flexible Pricing and Costing

▐ The price of a call is the price that the user is charged. It is in general the cost with a top-off (markup).

▐ You can define the price as a cost plus a percentage importing a rate table which includes price calculation for the various

destinations

▐ It is possible to assign a fixed cost

(maintenance etc.) to a device. You can

either choose: a One Time Fee, a weekly fee (choose day(s) of the week), a monthly fee a periodical fee


Easy and secure access - My Portal

▐ My Portal allows quick access to various tasks inside the MA4000 Expense Management.

▐ Buttons for Blocks in My Portal appear at the top of the My Portal Screen and once pressed the relevant grid appears for easy access.


Easy and secure access - security

▐ Disaster recoveryEasy backup and restore procedures

▐ System RolesYou can edit existing or define new system

roles which define the level of access to the different menu’s


Easy and secure access – MA4000 integration

Strong integration with MA4000 offering:

Single sign-on via the MA4000 Central Authentication ServicesOrganization, Personnel and devices data are real time synchronized

with MA4000 (including User Defined Fields)One common look


Support of multiple providers

Selection based upon:

▐ Trunk (group)

▐ Prefix

▐ From Data Source (Advise of

charge)

▐ By device

▐ A default cost-plan can be defined


Support of multiple data sources

▐ Calls can be simultaneously

collected from multiple Voice

Servers

▐ Collects data from Voice Server,

Cellular*, import files* etc.

▐ Provides safe recovery after a

failure.

*On project basis

Note:

• Call Collection is run as a service, so that no login to the PC is required.

• You can build one hierarchy in a multi site environment and run a report over

the complete company.


Open System

Fully WEB based. SQL Database. Import functions (Personnel, Hierarchy, Pricing) Export functions (file types like PDF, XLS, DOC) Standard SMTPLDAP Integration.

Microsoft SQL 2008 serverMicrosoft Server 2008Microsoft Internet Explorer 8VMWARE support

And runs on latest standards


Flexible Report Capabilities

▐ Flexible Report capabilities through Crystal Designer

Predefined set of reports provide data views and statistical analyses Flexible report layout and filtering Regular calendar and Fiscal Year support Based on Crystal Reports for .NET Multi Distribution

▐ Report typesSummary and detail reports.Utilization reports.Top Usage reports.Serviceability reports Organization reports

.


Models/options

▐ MA4000 Expense Management light Edition

▐ Private Call Manager

▐ Tenant Resale

▐ Budget Control



MA4000 Expense Management Light Edition

Characteristics:

Fully WEB based and NEC Branded

Simple GUI based on MyPortal

Basic Report set: Details & summary, Utilization, Top Usage and Administration

Standard up to 2000 devices and 2 administrators

Single site.

Low entry level (price wise)

Integrated with MA4000 System Management.

Now also a suitable solution for the low and mid end segment of the market based

on MA4000 Expense Management

Note: only available in combination with the LMS licence mechanism.


Private Call Manager (PCM)

▐ PCM provides employees with direct access to view and classify their calls as personal as business related, through a web‐based interface.

• Marking Calls• Creating Calls List Reports• Submitting your Approval

▐ Benefits• Reduce telecom spend through accountability• Meet IRS regulatory requirements• Protect employee privacy• Promote employee awareness

Page 23 © NEC Unified Solutions 2010


Tenant Resale

▐ This module consists of an advanced set of tools which enables users to provide billing services for their customers. The module also supports account management history and activity reporting, including invoices and payments.

Page 24 © NEC Unified Solutions 2010

▐ Benefits▐ Accurate Cost Recovery▐ Fast and simple administration

of customer accounts and billing profiles.

▐ Automatic invoicing and easy payment tracking

▐ Total integration with MA4000 Expense management


▐ Defining the monitory budgets of personnel and entities in the

organization

▐ Automatic online inspection of budget usage

▐ Proactive rule-based alerting and distributing mechanism to inform of

budget exceptions (email, SMS, SNMP Trap)

Budget Control

Additional add-on: Class Of Service Control module, managing credit limit and integrates with Class Of Service functionality of the Voice Server. Available on project base only.


Additional modules

The following additional modules are available on project basis.

▐ Invoice Management▐ Help Desk/Work order▐ Asset Management▐ Cable Management▐ Mobile/Wireless Reconciliation▐ COS Module

Documents

MA4000 Expense Management For collecting, analyzing information and tracking voice and data usage