MA-CM-02-005-36A Maintenance Organisation Exposition MOE

M.O.E. MAINTENANCE ORGANISATION EXPOSITION

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Dassault Falcon Service proprietary data

TABLE OF CONTENTS

MOE CHAPTER TITLE

Chapter 0 Preamble

Chapter 1 Organisation Chapter 2 Maintenance procedures Chapter L2 Additional procedures for Line Maintenance Chapter 3 Quality System procedures Chapter 4 Contracted operators Chapter 5 Annexes

Note : The manual is approved in French version by the French Civil Aviation Authority. In case of disagreement, the French version of the MOE shall prevail.


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Maintenance Organisation Exposition Manuel de spécifications de l’Organisme d’Entretien

Section 0: Preamble

TABLE OF CONTENTS

TITLE PAGE

0.1. TABLE OF REVISIONS 4

0.2. PREAMBLE 9

0.3. ORGANISATION OF DOCUMENTS 10

0.4. PRESENTATION 10

0.5. DEFINITIONS 10

0.6. ABBREVIATIONS 13

0.7. DISTRIBUTION LIST 15


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0.1. TABLE OF REVISIONS

Issue nr. Date Pages Subject / Revision contents CAA Approval

1 OCT 1992 All Creation Approved 3 Dec 1993 (GSAC/E letter)

2 JAN 1996 All

- Approved 15 Jul 1996 (GSAC/E letter N°645)

3 JAN 1997 All

- Approved 11 Jul 1997 (GSAC/E letter)

4 JUL 1999 All

- Approved 6 Jun 2001 (GSAC/E letter ref. VLP/50/BP/ND)

5 AVR 2003 All

- Approved 29 Sep 2003 (GSAC/E letter ref. VLP 263/FM)

6 SEP 2004

All Update for compliance with EASA Part 145 regulation. Change of Accountable Manager.

Approved 22 Nov 2004, (DGAC letter ref. 044232 – SFACT/E.EN)

7 MAR 2005

1, 9, 10, 11, 12, 14, 220, L204, 305, 401, 501,

505 to 523, section IX

Addition of Line Maintenance station Moscow, Russia Defect rectifications in Brazil Supplement Addition of customers (addressees)

Approved 20 Apr 2005, (GSAC letter ref. 050266/GSAC.TP)

8 JUL 2005 All Addition of customer line maintenance activity in Cyprus New facilities

Approved 13 Jul 2005, (GSAC letter ref. 050435/GSAC.TP)

9 NOV 2005 126 Addition of Falcon 900DX to approval scope Approved 30 Nov 2005, (GSAC letter ref. 178/FM/ND)

10 JAN 2006 104 Change of several Department Managers Approved 7 Febr 2006, (GSAC letter ref. VLP/052/FM/ND)

11 SEP 2006 All Change of organisation and Accountable Manager Update of special chapter FAA (MOE section VII) Update of MOE Supplements

Approved 24 Oct 2006, (GSAC letter ref. 060474/GSAC.TP)

12 FEB 2007 Section 0 & I New hangar for demonstration aircraft (H8) Addition of Falcon 7X aircraft rating to approval scope Change of task assignment and responsibilities

Approved 30 May 2007, (DGAC letter ref. DCS-NO-AGR-G-0700133)

13 AVR 2007 Section 0 & I

Validation of DFS Rome as a secondary base Addition of customer line maintenance activity at Nice, FR Cessation of customer line maintenance activity Cyprus, Transfer of customer line maintenance activity from St Petersburg to Moscow

Approved 15 Oct 2007, (DGAC letter ref. DCS-NO-AGR-G-0700254)

14 NOV 2007 All

Addition of F7X aircraft rating in base maintenance Change of VP MRO Operations (Maintenance Director) Clarification for Chinese maintenance approval Minor modifications in supplements VII and VIII PCA replaced by GACA

Approved 19 Nov 2007, (DGAC letter ref. DCS-NO-AGR-G-0700277)

15 DEC 2007 All Modification of organisation chart Validation of Clermont-Ferrand (FR) as a secondary base

Approved 3 Jan 2008, (DGAC letter ref. DCS-NO-AGR-G-0700310)

16 JUN 2008 All

Addition of maintenance safety manager Addition of customer line maintenance activity Cyprus and Oberpfaffenhofen, Germany, Addition of secondary base Istanbul, Turkey (customer activity) New version of certificate of release to service

Approved 30 Jun 2008, (DGAC letter ref. DCS-NO-AGR-G-0800129)

17 JUN 2008 Section 0 ; 1 ; 2 ; L2 ; 3 ; 5

Modification organisation chart Addition of CDCCL Fuel Tank Safety limitations Addition of Line Maintenance station DFS Nice (FR) Modifications supplement VII after FAA sample audit Various updates

Approved 29 Sep2008, (GSAC letter ref. 303/FM/JB)


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18 OCT 2008 Sections 0 ; 1 Addition of F2000DX aircraft rating in line maintenance Approved 30 Oct 2008, (DGAC letter ref. DCS-NO-AGR-G-0800236)

19 NOV 2008 Sections 0 ; 1 Addition of hangar H2 Approved 14 Nov 2008, (GSAC letter ref. 386/FM/ND)

20 JAN 2009 Sections 0 ; 1 ; 5

Addition of line maintenance station Brazzaville, Congo Addition of F2000DX aircraft rating in base maintenance Cessation of activity secondary base Clermont-Ferrand Transfer of HR , Facility and IT departments in new premises Validation MOE Supplement XII – United Arab Emirates

Approved 24 Feb 2009, (DGAC letter ref. 090041-DSAC-NO-G)

21 JUN 2009 Sections

0 ; 1 ; 2 ; L2 ; 3 ; 5

Addition of secondary bases Dinard and Mérignac, France Addition of line maintenance station DFS Rome Cessation of line maintenance activity Istanbul Creation of DFS Safety Management System (SMS) Modification chapter 3.4 – One-off certifying authorisation Validation MOE Supplement XIII-Cayman Islands Miscellaneous updates

Approved 29 Jul 2009, (DGAC letter ref. 090179-DSAC-NO-G)

22 JAN 2010 Section 0 ; Supplement XI

Validation MOE Supplement XI- China Approved 15 Apr 2010 (GSAC letter ref. 122/FM/JB)

23 FEB 2010 Sections 0 to V

Modification chapters 1.11 and 2.21 after customer audit Modification chapter 3.9 Appointment of Mr Yvon Gallet VP MRO Operations (Maintenance Director) Change of organisation chart Update of activities of Maintenance Department activities Addition of ground support equipment and aircraft jacks Update of quality documents Precisions about maintenance outside Le Bourget Modifications of MOE Supplements VIII, XI and XII

Approved 15 Apr 2010 (GSAC letter ref. 100129/GSAC.MG)

24 MAY 2010 Sections 0, IV, V

Validation of customer line maintenance activity of Istanbul, Turkey (Dogan Havaçilik)

Approved 8 Jun 2010 (GSAC letter ref. 100194/GSAC.MG)

25 SEP 2010 Sections 0 to V

Addition of customer to addressees Modification of chapter 2.2 (customer audit) Appointment of Mr Pierre-Etienne Aubin as VP MRO Operations (Maintenance Director) CL/ST/02-006 transferred into instruction IN/ST/10-177 IN/CM/01-042 transferred as IN/ST/09-136 IN/ST/02-059 incorporated into instruction IN/ST/02-068 PR/ST/01-042 transferred as procedures PR/ST/10-208 and PR/ST/10-207 PR/CM/06-009 transferred into instruction IN/ST/09-143 §1.8 addition of general description of facilities §2.16 addition of regulatory requirements §5.1 update of EASA Form 1 template (issue 2) §5.3 removal of customer line maintenance activities Moscow, Cyprus and Oberpfaffenhofen Various updates

Approved 29 Dec 2010 (GSAC letter ref. 100062/OSAC.DM.MG)

26 DEC 2010 Sections 0, V, VII, XIII

MOE Supplements removed from MOE manual and maintained independently under a specific reference Addition of DFS Luton UK line maintenance station Precision of DFS approval scope (Chapter 1.9, rating B1)

Approved 05 Jan 2011 (GSAC letter ref. 110002/OSAC.DM.MG)


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27 JUN 2011 Sections I, II, LII, V

1.1 Change of Accountable Manager (appointment of Mr Jean Kayanakis) and Quality Manager Part 145 1.2 Update of Quality & Safety policy (CDCCL training) 1.3 Change of management personnel 1.4 Tasks & responsibilities of management : creation of Customer Support, maketing & Business Development departments 1.5 Organisation chart 1.6 Management of the list of Certifying Staff 1.7 Update of manpower (HR) 1.8 Facilities : use of hangar H1 and Engine repair shop in hangar H3 1.9 Removal of capabilities fom DFS approval scope : Dassault Falcon 10 base maintenance, X-ray NDT 2.8 Regulatory monitoring : F-AST subscription terminated 2.11 AD monitoring : F-AST subscription terminated 2.16 Equipement return to service after maintenance at DFS: limitation to the issue of EASA Form One. L2.1 Use of materiel ofr line maintenance at DFS Le Bourget 5.3 Change of facility (DFS Moscow station) 5.5 Update of list of procedures & instructions related to MOE

Approved 31 Jan 2012 (DGAC letter ref. DSAC-NO-AGR-ENT/12-0005)

28 AUG 2012 Sections

0 to V

Generalities 1.2 Addition : implementation of SMS Maintenance 1.3 Change of organisation 2012 1.4 Management personnel : update 1.5 Organisation 1.6 Support personnel (base maintenance) : precisions 1.7 Personnel : precisions for line maintenance stations 1.8 Addition of new hangar (H9), Le Bourget 1.9 Approval scope (ratings, fabrication under Part-145) 2.3 Storage / labelling / provisioning of aircraft elements and materials, unserviceable elements (precision) 2.8 Maintenance data : update of approvals 2.11, 2.12 Minor corrections and EWIS systems / procedures 2.16 Support personnel, release of aircraft elements 2.25 Procedure of detection and rectification of maintenance errors 2.26 Shift/task handover procedures : documents & records 3.1 Quality audit of organisation procedures (update of maintenance approvals) 3.4 Certifying Staff qualification and training procedures, EWIS 3.6 Quality audit personnel : EWIS 3.7 Qualifying Inspectors : EWIS 3.8 Qualifying Technicians : EWIS 3.14 Competence Assessment of Personnel : EWIS 3.15 On-the-Job training : update 3.16 Recommendation for the issue of a Part-66 license 5.1 Samples of documents (EASA Form 1) 5.2 List of subcontractors (not Part-145) 5.3 List of line maintenance stations (cessation of Brazzaville)

Approved 14 Dec 2012 (DGAC letter ref. DSAC/NO/AGR-ENT-12-0143)

29 AUG 2014 Sections 0, I

1.3 Management personnel : update, interim managers (DFS Rome, Maintenance Inspection Dept.) 1.5 Organisation chart : update 1.9 Approval scope (correction) Introduction rating A1 Dassault Aviation Falcon 900C (TFE731), line maintenance (all stations), base maintenance (Le Bourget, Dinard, Mérignac) 5.3 List of line maintenance stations (145.A.75(b)) Cessation of line maintenance activity Dogan Havaçilik, Istanbul, removal of reference to instruction IN/ST/10-209 5.5 List of procedures referenced in the MOE

Approved 31 Oct 2014 (DGAC letter ref. DSAC-NO-AGR-ENT-14-0138)

30 APR 2015 Sections III, V

3.15 Introduction of On-the-Job training revised requirements (OJT) according to Part-66 and French regulations 5.3 Removal of Istanbul line maintenance activity (correction) Application of actions (CAPA) 079-13 (Store, contracts, MOE)

Approved 23 Apr 2015 (DGAC letter ref. DOEM-OSAC 2015-0750)


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31 JUL 2015 Sections I, II, V

Maintenance approval SHY-145 Turkey Overhaul of manual and corrections sections I, II et V: Section I -Change of approval scope (removal F10, F20, F20-5, F200) -Change of facilities (hangar H10), DFS Libreville line station -Change of Quality Manager (Mr Yannick Balestro) -Change of organisation : Customer Support Dept, Maintenance Dept. (base maintenance, Purchasing Dept., Tooling Dept.) Section II -DFS Le Bourget hangar planning (2x8 shifts) -Aircraft output safety checks and 5S standards Section V -Autorisation scope cat. A (Basic Inspection) Application of corrective actions (CAPA) 084-13, 077-14, 104-14 Organisation of Engineering Office (note NT-019-15) Organisation of Preparation Dept. (note DIM nr.15/006)

Amendment : Major Approved 05 Jan 2016 (OSAC letter ref. OSAC-DOCA-2016-006)

32 MAR 2016 Sections I, II, V

Update of distribution list Update maintenance approvals (Macau cancelled, addition of Morocco & Chad) 1.3 Manpower DFS 1.5 Change of Chief Inspector 1.8 Change of facilities (hangars H2, H3, H9 and changes related to OSAC audit report CRIS 0005-0140), addition of all aircraft painting facilities contracted by DFS) 1.9 -Addition of aircraft rating F8X (PWC 307D) line maintenance -Change of B3 APU ratings (GTCP 36-100 series, 36-150 series), Honeywell engine end of rental procedure, various precisions 1.10 Notification procedure to the Authority ( changes ) 1.11 Procedure of amendment of specifications 2.7 Cleanliness standards of maintenance facilities (RFID) 2.8 Maintenance Instructions 2.14 Technical Records Control 2.18 Reporting of Defects : application of regulations (UE) 376/2014 and (UE) 215/1018 as per bulletin BI 2016-02 2.20 Defective components to outside contractors (scrapped) 2.21 Control of computer maintenance records system : installation, digital signature DocuSign 2.22 2.22 Control of man-hour planning versus scheduled maintenance 2.26 Shift / task handover procedures (records, method) 3.10 Concession control for deviation from the organisation's procedures (procedure P04-00, ind. C) 5.1.1 Sample of documents 5.1.2 List of procedures referenced in the MOE

Amendment : Major Approved: 03 Oct 2016 (OSAC letter ref. OSAC-DOCA-2016-832)

33A SEP 2016 Sections I, II, V

Update maintenance approvals (addition of South Africa). Addition of secondary base DFS Merignac (base & line maintenance Dassault Falcon F7X) : 1.3 Management personnel 1.4 Duties and responsibilities DFS Merignac management 1.5 Organisation chart (DFS Merignac, Finance Dept.) 1.7 Manpower 1.8 Facilities 1.9 Work scope 2.1/2.2/2.3 Logistics support & storage DFS Merignac 2.5 / 2.6 Tools & instruments calibration & verification 2.7 Maintenance of facility 2.14 Maintenance archives 2.22 Planning of man-hours 5.1 Procedures attached to MOE : IN/ST/09-205 removed, new identification tag (components removed for access), miscellaneous.

Amendment : Major Approved: 15 Oct 2016 (OSAC letter ref. OSAC-DOCA-2016-872 )


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34A APR 2017 Sections I , II, LII

Application of regulation (EU) Nr. 2015/1536 Revokation of Cameroon maintenance approval 1.4 Duties and responsibilities of management 1.5 Organisation charts : reorganisation of maintenance operations (creation of Maintenance Operations Dept., notices ref. DG17/3788, DIM 17/3783, 17/3787 to 17/3789, 17/3793) 1.8 Facilities : hangars H2 and H3 DFS Le Bourget 1.9 Approval scope :addition Falcon 8X base maintenance, addition of component ratings C17 and C18, precision about aircraft commercial versions 1.10 Notification of change of activities 2.3 Storage of aircraft elements 2.4 Acceptance of tools and instruments 2.6 Use of tools and instruments 2.8 Maintenance data 2.9 Repair procedure (team FalconRep) 2.14 Engine maintenance records : control and archives 2.22 Maintenance planning 2.23 Control of critical tasks (UE 1536/2015) 2.24 Special maintenance procedures 2.28 Maintenance planning procedure L2.7 Control of critical tasks (line maintenance) Minor corrections sections I and II

Amendment : Major Approved: 12 Sept. 2017 (OSAC letter ref. OSAC-DOCA-2017-836)

35A NOV 2017 Sections 0, I, II, III, V

Revocation of Lebanon maintenance approval 0.7 Addressees : addition MSC Aviation Geneva, DFS Lome 1.1 Update of Accountable Manager statement update

(Lebanon approval) 1.3 Update of management personnel & deputies 1.5 Organisation charts 1.7 Human ressources : update of manpower 1.9 Scope of work:

- addition of Battery workshop DFS Merignac (rating C5) - maintenance of components installed on aircraft

1.10 Notification of evolutions2.1 Management of subcontractors : information and acceptance of customers Specifics of FalconTab system (initial version) :

2.7 Cleanliness standards of maintenance facilities 2.8 Access to maintenance data using FalconTab 2.13 Maintenance records 2.14 Archiving 2.16 Release to service procedure 2.17 Transfer of records to operators 2.21 Control of computer maintenance records systems 2.22 Planning management 2.23 List of critical tasks, identification in FalconTab

2.26 Use of shift handover e-logbook 3.1 New IT systems: Team (Quality Magement), FalconTab 3.3 Corrective / preventive actions : Team IT system 3.6 to 3.8 Personnel training on Falcon Tab 3.10 Validation of temporary maintenance location 3.13 HF training : external HF training, customer technicians under DFS maintenance approval 5.1.2 List of procedures associated to MOE : instructions MSc Aviation and DFS Lome 5.1.3 Specifications and procedures for Falcon Tab 5.3 Addition of maintenance facility : MSC Aviation Geneva, DFS Lome

Amendment : Major Approved: 31 Jan. 2018 (OSAC letter ref. OSAC-DOCA-2018-115)


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36A JAN 2019 Sections I, II, LII, III, V

Addition of non-EASA maintenance approvals : Mexico, Philippines, Lybia, Hungary Air Force 1.1 Corporate commitment by the Accountable Manager 1.2 Safety and Quality policy 1.3 Management personnel 1.4 Duties and responsibilities of the management 1.5 Organisation charts :

. change of Accountable Manager (P.E. Aubin)

. change of VP Maintenance Operations (V. Montagne)

. update MOD, Scheduled Mce. Dept., Ramp Service, Purchasing Dept., Engineering Dept. . Commercial Dept.

1.7 Manpower: update 31 Dec 2018 1.8 Facilities

. aircraft painting facility ATE Châteauroux (removal)

. update facilities DFS Le Bourget (H3)

. temporary storage hangar DFS Le Bourget

. reception / distribution area Daher-DFS Tremblay-en-France

1.9 Scope of work : . addition APU Honeywell GTCP 36-150[FN] line mce. DFS Le Bourget and Merignac . addition APU Honeywell GTCP 36-100[A] and [F] line mce. DFS Rome . addition engines Honeywell TFE 731-3/-5/-10/-60 line mce. DFS Rome . addition engine PWC307A line mce. DFS Merignac . update maintenance on engines removed from a/c and line maintenance on new a/c under DA quality system (“Demo”)

1.10 Notification of approval OSAC/DOGD 2.1 Update of Purchasing Dept. procedures 2.2 Reception of material at Daher-DFS Tremblay 2.3 Storage of material Daher-DFS 2.6 RFID tool boxes 2.8 Maintenance data : revision monitoring, SIB EASA, technical instructions 2.9 Repair 2.16 Return to service : a/c delivery check-list, CRS with Dassault Training Academy certifying staff 2.20 Update Daher (return of parts) 2.22 Update 2.24 NDT activity : maintenance locations 2.26 Changeover/handover instructions for maintenance outstations / temporary locations 2.27 Notification of doc discrepancies (engines mce.) 2.28 Update planning procedure L2.0 Generalities : use of occasional / temporary maintenance locations (CRIS 0007-3026) 3.3 Management of quality findings (Team QMS database) 3.4 CRS authorisation for Dassault Training Academy instructors, update of recent experience criteria cat. B2 3.6 Audits/auditors criteria according to IN/CM/16-296 3.10 Deviations/derogations: license / qualifications, temporary maintenance locations 3.11 NDT personnel : qualifications monitoring by Mce. Inspection Dept. 3.13 Personnel trained to HF 3.14 Competence assessment : multi-skill assessment tables 5.2 List of contractors not approved under Part 145 5.3 Closure of DFS line maintenance stations DFS Libreville (Gabon) and DFS Luton (UK)

Amendment : Major Approved : 26 April 2019 (OSAC letter ref. OSAC-DOCA-2019-3628)


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0.2. PREAMBLE

The Maintenance Organisation Exposition (MOE), issued in both English and French versions, details the organisation and procedures in place at DFS to satisfy to regulatory requirements as per EASA Part 145, US FAR 145, TCAC RAC, NAM-CATS, RBHA 145, RAG 145, GACA/FAR 145, CCAR 145, OTAR 145, GCAA CAR 145, FAR 145 Russia, MAR 145, RAV 145, DGCA CAR 145 India, AUA-RLW, RAF 145, Ghana GCAA, Part 6 of Nigeria CAR, Part 6 of Ghana CAR, Part 145 Ukraine, RAC 05 Congo, SHY 145 Turkey, Kingdom of Morocco Ministry of Transport act n°1027-00 of 05 September 2011, South Africa Part 145, CAR Part 6 Philippines, NOM-043 and NOM-145 Mexico, LYCAR.Part-M Lybia, and regulations of Hungary Military Aviation Authority (HMAA).

Chapters I to V have been established according to EASA Part 145.A.70 and GM 145.A.70. They are approved by OSAC.

- The supplement MA-CM-10-016, specific to FAA, has been written in accordance with requirements of EASA/FAA MAG. It is approved by OSAC.

- The supplement MA-CM-10-020, specific to TCAC has been written in accordance with requirements TCAC/EASA MAG. It is approved by OSAC.

- The supplement MA-CM-10-013, specific to the Brazilian regulations, has been written in accordance with requirements of ANAC/EASA MAG. It is approved by OSAC.

- The supplement MA-CM-12-023, specific to the CAA Bermuda has been written in accordance with OTAR 145 requirements. It is approved by the Civil Aviation Authority of Bermuda Islands (BCAA).

- The supplement MA-CM-10-019, specific to Cayman Islands CAA, has been written in accordance with requirements of OTAR 145 and related procedures. It is approved by the CAA Cayman Islands

- The supplement MA-CM-10-017, specific to Chinese CAAC, has been written in accordance with the requirements of CCAR 145. It is approved by CAAC.

- The supplement MA-CM-10-018, specific to United Arab Emirates GCAA, has been written in accordance with the requirements of CARS 145 and related procedures. It is approved by GCAA.

- The supplement MA-CM-10-012, specific to Russian FAA, has been written in accordance with the requirements of Russia FAR 145. It is approved by the Russian FAA.

- The supplement MA-CM-12-022, specific to the DGCA India, has been written in accordance with the requirements of India CAR 145. It is approved by DGCA India.

- The supplement MA-CM-12-014, specific to INAC Venezuela, has been written in accordance with the requirements of RAV 145 Venezuela. It is approved by INAC Venezuela.

- The supplement MA-CM-14-026, specific to ANAC Congo, has been written in accordance with the requirements of RAC 05. It is approved by ANAC Congo.

- The supplement MA-CM-14-015, specific to DGCA Turkey, has been written in accordance with the requirements SHY 145. It is approved by DGCA Turkey.

- The supplement MA-CM-15-029, specific to Nigeria CAA, has been written in accordance with the requirements of Part 6 of Nigeria CAR and related procedures. It is approved by the Nigeria CAA.

- The supplement MA-CM-15-030, specific to DCA Namibia, has been written in accordance with the requirements of NAM-CATS and related procedures. It is approved by the DCA Namibia.

- The supplement MA-CM-15-031, specific to DGAC Morocco, has been written in accordance with the requirements of the Kingdom of Morocco Ministry of Transport Act (arrêté du Ministre du Transport et de la Marine Marchande) n° 1027-00 of 16th Jumada II 1422 (05 september 2001). It is approved by DGAC Morocco.

- The supplement MA-CM-16-035, specific to South Africa CAA, has been written in accordance with the requirements of South Africa Part 145 and related procedures. It is approved by South Africa CAA.

- The supplement MA-CM-17-036, specific to CAA Philippines has been written in accordance with the requirements of PCAR Part 6 and related procedures. Ii is approved by the CAA Philippines.

The list of effective pages of each supplement is included in the front section of each MOE supplement with the approval of the competent authority. The MOE is written, issued and updated by DFS Quality Department. It is completed by procedures and instructions which list is maintained by DFS Quality Department (see MOE section V). A list of revisions is included in this manual.


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The MOE is issued on DFS Intranet web portal and sent by e-mail to all services concerned at DFS, to civil aviation authorities and customers. The MOE is issued using a controlled distribution list (see 0.7). When a revision or a new issue of the manual is released by DFS, it is the responsibility of the addressees to remove from use any paper edition of the MOE in their possession, and replace it with the latest issue. The MOE and the procedures attached to the MOE are revised at least once every two years if no significant change occurred during this time interval.

0.3. ORGANISATION OF DOCUMENTS

DFS reference documents describing DFS organisation and processes include the following:

- the MOE, subject to the approval of French Civil Aviation Authorities;

- the various procedures / instructions attached to the MOE (MOE section V) and mentioned in the different chapters;

- forms identified in MOE section V,

Procedures, instructions and forms are kept available for any OSAC review in order to check their compliance with Part 145 and the MOE.

0.4. INTRODUCTION

All pages of the MOE have the same lay-out, with a header mentioning: - the name of the approved maintenance organisation; - the reference number of the MOE in DFS quality system and MOE issue number (the current

issue number is mentioned on each page) ; - page number / total number of pages.

0.5. DEFINITIONS

LARGE AIRCRAFT: aircraft with a Maximum Take-Off Mass above 5 700 kg,

COMPLEX MOTOR POWERED AIRCRAFT : an aeroplane:

- with a maximum certificated take-off mass exceeding 5 700 kg, or

- certificated for a maximum passenger seating configuration of more than nineteen,or

- certificated for operation with a minimum crew of at least two pilots, or

- equipped with (a) turbojet engine(s) or more than one turboprop engine, or

[other cases not applicable to Dassault Falcon Service] ONE-TIME AUTHORISATION: authorisation issued by the competent authority to the

maintenance organisation to approve a deviation or concession to: - the application of a regulation (and relevant application

instructions) for a limited duration as defined in regulation EC n° 216/2008 (concession),

- the application of a manual or approved procedures according to applicable regulations (deviation).

COMPONENT: any engine, aircraft element or cabin furniture, INSPECTION: inspection of an aircraft (or aircraft element) to check its

conformity to an approved design. QUALITY DOCUMENT: Quality Manual, procedures and instructions. These documents

define the organisation, the standards and methods and processes applied within DFS in all departments. They constitute the quality referential of DFS.


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MAINTENANCE DATA: All data necessary to maintain the continuing airworthiness of the aircraft (or aircraft element) according to Part 145.A.45.

ACCOUNTABLE MANAGER : Manager holding the authority necessary to guarantee that all the

maintenance ordered by the operator can be financed and performed according to the standards and regulations defined by the civil aviation authority.

AIRCRAFT ELEMENT: equipment and parts identified by a Part Number defined by the

aircraft / engine / APU type certificate holder. Such elements shall be differentiated from standard parts or materials identified by the type certificate holder.

MAINTENANCE: overhaul, repair, inspection, test, replacement of parts,

modification, defect rectification of an aircraft or aircraft element or combination of any of these tasks

SUPPLIER : any organisation from which where parts, consumables, ingredients, raw material can be provisioned for preparation of maintenance work. Any element or material delivered by a supplier is provisioned with a release certificate.

CONTINUING AIRWORTHINESS : all surveillance processes in place to check that at any moment of

its operational life, the aircraft meets the applicable airworthiness requirements and is in a condition allowing a safe flight operation.

MATERIAL : definition combining raw material and consumable materials.

Material delivered to the users must be identified and issued with a certificate of conformity to specifications. Identity of manufacturer and supplier shall be mentioned.

RAW MATERIAL : any material requiring work or treatment to be transformed into a

usable final product (or aircraft element) such as : metal, alloys, wood, composites …etc….

CONSUMABLE MATERIALS : ingredients such as lubricants, sealants, coatings, adhesives,

paint, chemical products. MODIFICATION : change applied to an aircraft or aircraft element according to an

approved definition. STANDARD, DEFINITION, APPROVED RULE : standard / definition / rule for design, production, maintenance,

quality approved by the competent authority or a certification organisation.

ORGANISATION : a physical or moral person or part thereof located in several

places in or outside EASA mamber states. CERTIFYING STAFF : personnel authorised to release an aircraft or aircraft element to

service by a Part 145 maintenance organisation, after this aircraft or aircraft element has undergone any maintenance work.

APPROVED PART : part / component compliant with applicable design data, that has

been manufactured and maintained according to the requirements of the State of design, production or aircraft registration.

STANDARD PARTS :


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parts manufactured in full compliance with industry specification established by an agency, authority or government which includes the criteria of design, manufacture, testing and acceptance and uniform identification requirements. The specification must include all information necessary to produce and verify the compliance of the room. It should be published so that any company can manufacture the part. Examples of specifications: National Aerospace Standards (NAS), Army-Navy Aeronautical Standard (AN), Society of Automotive Engineers (SAE) SAE Sematec, JEDEC, the Joint Electron Tube Engineering Council, American National Standards Institute (ANSI) , EN Specifications etc ... .... To refer to these parts, the holder of a type certificate publishes a manual of standard parts accepted by the primary CA or referenced in the parts catalog to these national / international standards.

SUSPECTED UNAPPROVED PART : new part or used with or without a discharge paper entitled,

suspected of not being "approved". The reason for this doubt is either the appearance of the room (size, weight, finish, color, lacking identification, altered or incomplete, etc.) or withholding the document itself (erasures, bad impression, unknown number of license, etc.).

QUALITY POLICY : commitment of the management about the quality policy MAIN LOCATION or BASE : headquarters or the registered office of the company where the

principal financial functions and operational control of the activities in the Part 145 regulation are exercised,

REPAIR : restoration of normal operation of an aircraft / aircraft component

according to the approved standards. OVERHAUL : refurbishment of aircraft (or an aircraft component) by inspection

and replacement in conformity with the approved standards to extend its operational life.

LOCATION : location where the maintenance organisation performs

maintenance activities for which a Part 145 approval is necessary.

SUBCONTRACTOR : organisation performing :

- repair, alteration, maintenance on an aircraft or aircraft component (these organisations being or not approved under Part 145)

- logistics operations (storage, used parts ...), manufacturing, verification or calibration of tools, ...)

- any other service out of Part 145 scope, PREFLIGHT CHECK : inspection carried-out before flight to ensure that the aircraft is fit

for the intended flight;


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0.6. ABBREVIATIONS

Abbr. English AD Airworthiness Directive AED Referent Authority by delegation (FalconTab) AMM Aircraft Maintenance Manual ANSSI National Security Agency for Information Systems (France) AOG Aircraft On Ground APRS Certificate of Release to Service ASE Support and Component Workshops ASV Administration and Sales support Department CRS Certificate of Release to Service CAMO Continuous Airworthiness Management Organisation CAMP Computerized Aircraft Maintenance Program CAS Change Approval Sheet CC Certificate of Conformity CDCCL Critical Design Configuration Control Limitation CDL Configuration Deviation List CDS Change Descriptive Sheet CETE Certificat d’Exécution des Travaux d’Entretien, Certificate of Maintenance CGU Conditions Générales d’Utilisation CMPA Complex Motor-Powered Aircraft CN Airworthiness Directive CND Non-Destructive Testing CNIL National Committee for Information Systems and Individual Freedoms (France) CPS Customer Project Supervisor CQD Cost Quality Delay CRM Aircraft Technical Log CRS Certificate of Release to Service CSM Customer Support Manager (Dassault Aviation) DFS Dassault Falcon Service DA Dassault Aviation DACP Corrective and Preventive Action Request DAE Deviation Request DAFS Dassault Aviation Falcon Spares DGAC French Civil Aviation Authority DC Declaration of Conformity DD Documentation Discrepancy (Dassault Aviation) DGQT Direction Générale de la Qualité Totale (Dassault Aviation) DOA Design Organisation Approval DOM Maintenance Operations Departement DQSE Quality Security Environment Dept. EASA European Aviation Safety Agency EDM Electronic Documents Management EMM Engine Maintenance Manual ESD Electrostatic discharge EWIS Electrical Wiring Interconnexion System FCAS Flight Conditions Approval Sheet FH Human Factors FBO Fixed Base Operator FOD Foreign Object Damage GED Electronic Document Management HF Human Factors HSE Health Safety Environment HSI Hot Section Inspection IPC Illustrated Parts Catalog IRB Radio equipment system


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Abbr. English LME Minimum Equipment List LMM Line Maintenance Manual M&O Maintenance and Operations MCO Global Support Package, maintenance repair and overhaul MCQ Multiple Choice Question or Questionnaire MCS Maintenance Certifying Staff MEDO Industrial Methods Documentation & Tooling Dept. (DFS) MEL Minimum Equipment List MOE Maintenance Organisation Exposition MPI Major Periodical Inspection MU Maintenance Unit NDL Work package planning form NEF Non-Essential Furnishing list (Dassault Aviation) NSRI Non Safety-Related Items list (Dassault Aviation) NTO Non Technical Objection OE Maintenance organisation OEM Original Equipment Manufacturer OGMN Continuous Airworthiness Management Organisation OID Object Identifier OSAC Civil Aviation Safety Office (France) OSD Operational Suitability Data OT Work order, work sheet, job card PAQ Quality Assurance Plan POS Aircraft slot situation map PV Measurement sheet QAP Quality Assurance Plan QMS Quality Management System RFID Radio Frequency Identification RII Required Inspection Item RNU Return of spare Not Used RSM Regional Sales Manager RSSI Information Systems Security Manager SB Service Bulletin SGS Safety Management System (SMS) STC Supplemental Type Certificate TCH Type Certificate Holder TEAM Traitement des Evenements et Améliorations, QMS database TMA Third Party System Maintenance (FalconTab) USM Maintenance Unit (autonomous maintenance) VDSE Line maintenance stations documentation check VPC Hot Section Inspection WS Work Sheet


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0.7. DISTRIBUTION LIST

The exposition is issued to civil aviation authorities, customers, partners and to all departments included into DFS maintenance organisation using a portable document format (pdf).

EXTERNAL DISTRIBUTION (CIVIL / MILITARY AVIATION AUTHORITIES) ORGANISATION ADDRESSEES

OSAC OSAC USA FAA OSAC

TCAC OSAC Brazil ANAC OSAC Russia FAA Flight Safety and Certification Centre Nigeria CAA Director of Airworthiness Standards Ukraine SAA Director of State Aviation Administration of Ukraine Namibia DCA Director of Civil Aviation

Int. Air Safety Office Aruba Administrator of the Int. Aviation Program Bermuda DCA Director of Civil Aviation

Venezuela INAC Instituto Nacional Aeronáutica Civil China CAAC Director of CAAC UAE GCAA Director of Civil Aviation

Cayman Islands CAA Director of Civil Aviation Gabon CAA Director of Civil Aviation Ghana CAA Director of Civil Aviation India DGCA Director of Civil Aviation

Burkina Faso ANAC Director of Civil Aviation Congo ANAC Director of Civil Aviation Turkey DGCA Director of Civil Aviation Nigeria CAA Director of Civil Aviation

South Africa CAA Director of Civil Aviation Morocco CAA Director of Civil Aviation

Chad CAA Director of Civil Aviation Philippines CAA Flight Standards Inspectorate Service Mexico DGAC Director of Civil Aviation

Hungary HMAA Ministry of Defence / State Aviation Department

EXTERNAL DISTRIBUTION (CUSTOMERS, PARTNERS) ABELAG ACASS ACE SERVICES AERONAUTICA MILITARE ITALIANA AEROSTAR AEROVISION AFRIJET AIRFIX AIRLINK AK HAVACILIK ALMAJET AMJET EXECUTIVE BAUER MEDIA CENGIZ AVIATION CORPORATE JET XXI DASSAULT AVIATION DC AVIATION EMEA JET EMPIRE AVIATION EXECUJET AVIATION GROUP


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EXTERNAL DISTRIBUTION (CUSTOMERS, PARTNERS) EXECUTIVE JETS MANAGEMENT EUROPE EXECUTIVE JETS MANAGEMENT INC. EXXAERO FJR PRIVATE FLIGHT FLYEXEC FLYFINESSE FLYING GROUP FLYING SERVICE FLYLEA GATS NAMIBIA GESTAIR GLOBAL JET LUXEMBOURG HANGAR 8 HELI AVIA INTERNATIONAL JET IXAIR JET CAPITAL LUX AVIATION MASTERJET MERIDIAN MSC AVIATION NETJETS NUROL HAVACILIK PACELLI PLANAIR PRIVAJET REGOURD AVIATION SAUDI PRIVATE AVIATION SERVIZI AEREI SIRIO JETS SKYFIRST SOLAIRUS STARLINK AVIATION SWAN AVIATION TAG AVIATION UK TIME TO FLY UNIJET VINAIR VOLKSWAGEN AG WUERTH AVIATION XCLUSIVE JET

INTERNAL DISTRIBUTION DASSAULT FALCON SERVICE (e-mail, DFS Intranet portal) DFS Accountable Manager (General Manager) DFS Human Resources Department DFS Sales & Marketing Department

DFS Quality Safety Environment Department (quality approvals, safety & environment, mce. Inspection)

DFS Maintenance Inspection Department DFS Facility Support Department DFS Maintenance Operations Department DFS Purchasing Department DFS Logistics Department DFS Engineering Department DFS Industrial Methods Documentation & Tooling Department (MEDO) DFS Planning Department


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INTERNAL DISTRIBUTION DASSAULT FALCON SERVICE (e-mail, DFS Intranet portal) DFS Preparation Department DFS Deputy MRO Operations manager- Scheduled Aircraft Maintenance (AMSR) DFS Systems Department DFS Structure repair shop DFS Specifications & Design Department DFS Hangars DFS Support & Components Repair Shops (ASE) DFS ERE repair shop (avionics / electrics / systems) DFS Hydraulics repair shop DFS Engine maintenance specialists DFS Ramp Service (line maintenance) DFS DFS Merignac, France DFS DFS Nice, France DFS DFS Rome, Italy DFS DFS Moscow, Russia DFS DFS Lome, Togo

Alpha Golf Aviation Customer activity Alpha Golf Aviation, Nice, France MSC Aviation Customer activity MSC Aviation, Geneva, Switzerland

Olayan Company Customer activity Olayan Company, Luton, UK DFS Continuing Airworthiness Management Organisation (CAMO)


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Maintenance Organisation Exposition

Manuel de spécifications de l’Organisme d’Entretien

Section 1 : Organisation

TABLE OF CONTENTS

TITLE PAGE

1.1 CORPORATE COMMITMENT BY THE ACCOUNTABLE MANAGER 18

1.2 QUALITY & SAFETY POLICY 20

1.3 MANAGEMENT PERSONNEL 21

1.4 DUTIES AND RESPONSIBILITIES OF THE MANAGEMENT PERSONNEL 22

1.5 ORGANISATION CHARTS 31

1.6 LIST OF CERTIFYING STAFF AND SUPPORT PERSONNEL OF CATEGORIES B1 AND B2

38

1.7 MANPOWER RESOURCES 39

1.8 FACILITIES 42

1.9 SCOPE OF WORK 67

1.10 NOTIFICATION PROCEDURE TO THE AUTHORITY OF CHANGES TO THE ORGANISATIONS’S ACTIVITIES / APPROVAL / LOCATION / PERSONNEL

71

1.11 EXPOSITION AMENDMENT PROCEDURES 73


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1.1 CORPORATE COMMITMENT BY THE ACCOUNTABLE MANAGER

PART 145.A.30 (a) PART 145.A.70 (a)1 PART 145.A.90 (a)

AMC 145.A.30 (a) AMC 145.A.70 (a)

GM 145.A.70 (a) 9

I, the undersigned, Mr. Pierre-Etienne AUBIN, General Manager of DASSAULT FALCON SERVICE, designated Accountable Manager in accordance with the following regulations : EASA Part 145, FAR 145, TCAC RAC, NAM-CARS Namibia, Brazil RBAC 145, Gabon RAG 145, China CCAR 145, Bermuda & Cayman OTAR 145, UAE GCAA CAR 145, Russia FAR 145, Venezuela RAV 145, Aruba AUA-RLW, Burkina Faso RAF 145, Ghana GCAA Part 6, Part 6 of Nigeria CAR, Ukraine Part 145, Congo RAC 05, Turkey SHY 145, Kingdom of Morocco Ministry of Transports act n° 1027-00 of 16 Jumada II 1422 (05 september 2001), India CAR 145, Part 145 Chad, South Africa Part 145, CAR Part 6 Philippines, NOM-43 and NOM-145 Mexico, LYCAR Part-M Lybia, and regulations of Hungary Military Aviation Authority,

hereby certify that the information provided in this Maintenance Organisation Exposition that states DFS conformity with Part 145 and other applicable airworthiness regulations, is exact and I undertake to:

- enforce all procedures defined herein, and ensure that they are observed every time, included the Safety and Quality policy,

- implement all the necessary human, technical and financial resources in order to perform the maintenance required by owners of Falcon aircraft in accordance with the above regulations,

- amend the current manual and the associated procedures to adapt them to the changes that occur to the repair station and / or regulations, in accordance with the amendment procedures developed in this manual in particular after approval of evolutions,

- ensure that DFS is accessible to the Authority, so that they can verify the company's compliance with the above regulations,

- communicate only about actual and valid maintenance certificates,

- pay the applicable fees specified by the Authority.

This declaration and all mentioned manuals define the organisation and procedures on which is based DFS EASA Part 145 approval, as required by EASA Part 145.A.70 (a) 1. These procedures are approved by the signer and shall be respected, according to their applicability, when work or work orders take place within the approval EASA Part 145.

It is accepted that the procedures described in this manual do not prevent the repair station from the necessity to satisfy new or amended requirements edited from time to time by France DGAC when these requirements are in contradiction with these procedures. It is understood that the DGAC maintain the DFS agreement as long as the DGAC is confident that the procedures are applied and that the quality level of the work performed is maintained.

Besides, it is understood that the DGAC keeps the right to suspend, modify or revoke the EASA Part 145 agreement of the repair station when the DGAC has the proof that the procedures are not applied or that the quality level is not maintained.

Le Bourget,

Date :

(reference approval 26 january 2019)

The Accountable Manager,

Pierre-Etienne AUBIN

dfscom145

PEA

dfscom145

Zone de texte

May 6th, 2019


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1.2 SAFETY AND QUALITY POLICY

PART 145.A.30 (a) PART 145.A.65 (a) PART 145.A.70 (a) 2

AMC 145.A.65 (a)

Dassault Falcon Service Safety and Quality policy is exposed in the SMS Manual ref. MA/CM/11-021 and Quality Manual ref. MA/CM/01-001 and defined by the following :

- Commitment of the Accountable Manager to guarantee and promote flight safety (note DG nr. 11/3609-SMN/JKY),

- Commitment of the Board of Directors (note ref. JKY/YBL nr. 18/3833 june 18th 2018),

- Quality and Improvement Policy.

It is only while providing the level of quality and service required by our customers and constantly thriving to maintain and improve it, that we can continue to be a respected services provider.

Basic requirements of quality to reach the service level required by our customers are defined in the Maintenance Organisation Exposition.

In accordance with Part 145.A.65(a), the Safety and Quality Policy corresponds to Dassault Falcon Service commitment to :

- recognise safety as a daily concern for all the personnel,

- have an open organisation, showing transparency towards the Authority and willing to improve and make progress,

- be sure that the safety standards are not lessened by commercial imperatives, ensure that resources are properly used and that maintenance is performed correctly on the first time,

- enforce the “human factors” principles,

- implement and enforce a fair culture of safety, including a non-punitive work environment,

- maintain an organisation allowing the identification of the chains of responsibility in terms of risk management,

- provide the human and financial resources necessary to the implementation of DFS SMS,

- install a performances measurement system of our SMS based on our safety objectives,

- deliver training to the maintenance personnel about fuel tank safety procedures (CDCCL) in accordance with EASA decisions n° 2007/01/R, 2007/02/R, 2007/03/R,

- deliver Human Factors continuation training,

- encourage the personnel to report any maintenance error or incident ;

- implement an adequate work environment to attract and keep competent and motivated personnel,

- issue the tools, equipment, instructions and allow sufficient time to the technicians in order to perform maintenance according to the applicable procedures,

- recognize that the application of procedures, quality and safety standards and regulations must be the responsibility of all the personnel of DFS,

- recognise that each personnel needs to cooperate with the quality auditors of the company.


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1.3 MANAGEMENT PERSONNEL

PART 145.A.30 (b) 1,2,3,4 et (c) PART 145.A.70 (a) 3

AMC 145.A.30 (b) 1,2,7,8

According to the maintenance approvals identified in chapter 1.1, the management structure in charge of all functions of DFS maintenance activity is maintained by the following persons:

Post Holder Position Interim Manager

PERSONNEL with EASA Form 4

V. Montagne VP Maintenance Operations managing DFS Le Bourget

M. Peugnet

M. Di Muccio DFS Rome Secondary Base Manager (***) O. Poujade

P.Montegut DFS Merignac Secondary Base Manager Y.Tanneau

Y. Balestro Quality Manager (VP Quality Safety Environment Dept.) Y. Herizi

PERSONNEL without EASA Form 4

Pierre-Etienne Aubin General Manager (Accountable Manager) P. Van Wynsberghe

T. Salaün Deputy General Manager A.Galera

A. Galera Marketing and Sales Director (to be defined)

N.Pierrot Administration & Finance Director S. Valbousquet

P. Van Wynsberghe Human Resources Director M. Koulecheff

J. Y. Lorieau Facilities & IT Support Manager L. Monnet

N. Gossart Engineering Manager C.Carichon

T. Louison Planning Manager V.Montagne

G. Dejoux Purchasing & Logistics Manager Purchasing : on assignment H. Lalande

H. Lalande Logistics Manager D. Abdola

R. Alonso Deputy Maintenance Director V. Montagne

S. Pujol Support and Component Maintenance Manager (*) (ASE) : E.R.E., Hydraulics, Structure repair shops, cabine furniture, wiring

M. Chatelet L. Lelievre

S. Noullier Ramp Service Manager Line maintenance at DFS Le Bourget and at Satellites line maintenance stations(**)

P. Trellu

P. Petit Chief Inspector – Maintenance Inspection Manager (QSED) S. Roullier

P. Petit SMS – HF Maintenance Correspondent S.Bonnet

(*) Interim appointed on designation by Deputy Maintenance Director (**) « Satellites »: permanent line maintenance stations outside DFS Le Bourget, identified in MOE chapter 5.3 and placed under the responsibility of DFS Maintenance Operations Dept. (***) DFS Rome : under responsibility of Maintenance Operations Dept., Base manager reporting to Sales & Marketing Director.

Note : for line maintenance locations outside Le Bourget, see MOE 5.3.

The above personnel must show a practical knowledge of Part 145 and a satisfactory experience in aircraft and/or component maintenance.

In case of change of one of the post holders subject to EASA Form 4, the procedure in MOE 1.10 applies. In case of change of the Accountable Manager, DFS will contact the OSAC to take all dispositions that are necessary.


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EASA Form 4 are issued and updated by DFS Quality Department. Each update of a Form 4 supersedes the previous issue (document destruction). EASA Form 4s are archived by the Quality Department and kept available for the Authorities.

1.4 DUTIES AND RESPONSIBILITIES OF THE MANAGEMENT PERSONNEL

PART 145.A.30 (a) 1, 2, 3, (c) PART 145.A.35 (i) PART 145.A.65 (a), (c), 2 PART 145.A.70 (a) 1, 2 PART 145.A.90 (a)

AMC 145.A.30 (b)(c) AMC 145.A.35 (a) 2 AMC 145.A.45 (d) AMC 145.A.65 (a) and (c) 2, 4

GM 145.A.70 (a) 9

1.4.1 Accountable Manager

The General Manager is the “Accountable Manager” in accordance with EASA Part 145 (and regulations in chapter 1.1) for DFS Repair Station activity. He is primarily responsible that all maintenance operations of the Repair Station be kept in accordance with EASA Part 145 and the other regulations mentioned in chapter 1.1. He has the global responsibility to run the organisation, and noticeably the financial one. He accounts at the highest level for the following:

- Issue and ensure the application of the Declaration of the Accountable Manager on the respect of the EASA Part 145,

- define, promote and approve the Safety and Quality policy,

- designate the managers,

- ensure information between departments,

- provide all the human, material and financial resources required to the organisation,

- guarantee that maintenance is performed in accordance with the regulations, maintenance manuals and the procedures of the organisation,

- maintain relations between the organisation and the flight operations department of the airline or operator,

- define the quality and training policies of the organisation,

- follow- up the implementation of corrective and preventive actions within the organisation,

- review periodically the global results of the organisation with respect to quality,

- pay the fees charged by the Authorities,

- guarantee a free and complete access to the organisation to the representatives of the Authorities,

- validate the requests for major changes to the organisation (DGAC Form 2 or equivalent form for non-EASA approvals), before they are submitted for approval to the Authorities.

1.4.2 Maintenance Director (Vice-President MRO Oper ations)

The VP MRO Operations holds the following responsibilities:

- ensure that all maintenance carried-out at DFS including defect rectification is performed in accordance with approved data and with DFS procedures, and according to design and quality standards of Part 145.A.65 (b),

- provide adequate facilities and working environment for the work carried-out,

- manage the adequacy between work load and industrial capability,

- provide maintenance,

- manage scheduled maintenance projects in all aspects (technical and customer interface),

- ensure the application of procedures,

- implement corrective actions defined from the surveillance of the quality system,

- report to the Accountable Manager any major problem encountered during maintenance,

- ensure that personnel competence is checked and competence assessment of maintenance personnel is performed.

Besides, the Maintenance Director coordinates the actions of the departments identified hereafter.


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1.4.3 Deputy Manager – Scheduled Base Maintenance Manager (AMSR)

Under the direct responsibility of the Maintenance Director, the Deputy Maintenance – Scheduled Base Maintenance Manager supervises the departments associated with the support activities common to all hangars assigned to base maintenance :

- Planning Department,

- Preparation Department,

- Coordination of practical training and on-the-job training sessions (OJT/FCE) organised for technicians of base maintenance teams.

With the managers of these activities, he accounts for the execution of the following missions :

- manage the work load, the manpower resources, the materiel and hangars through the activities of Planning and Preparation departments under his responsibility (see MOE 1.8),

- advise the Accountable Manager and the Quality Manager of any deficit of 25% of available man-hours on one month,

- manage the personnel : definition and application of the man-hours plan, communication, vacanties, bi-annual evaluation …,

- ensure that all maintenance carried-out at DFS including defect rectification is performed in accordance with approved data and with DFS procedures, and according to design and quality standards of Part 145.A.65 (b),

- identify the personnel necessary and adequate to aircraft maintenance and check the adequacy of manpower to the planned maintenance work load at least every 3 months,

- identify the personnel necessary and adequate to aircraft maintenance planning and preparation,

- participate to the definition of continuous training programs in liaison with the Training Department,

- check the competence and perform the evaluation of the personnel assigned to the department,

- ensures the application of the safety policy in the hangars and repair shops,

- implement the corrective actions defined from the surveillance of the quality system with the participation of personnel under his responsibility (including hangar supervisors / managers and aircraft team leaders).

1.4.4 Deputy Manager – Customer Support

The Deputy Director – Customer Support ensures the coordination of Customer Project Supervisors (CPS). The CPS are the local point of contact of customers during ongoing maintenance checks. They are in charge of customer support and work package monitoring (project time line and delivery to the customer, including financial balance) in close cooperation with hangar supervisors and aircraft leaders. They are assigned to a group of hangars and directly report to the hangars supervisors within the Maintenance Operations Department. They also issue documents to customers, including work package original records after aircraft maintenance checks. The Deputy Director ensures the management of ongoing and future projects at department level in coordination with hangar supervisors and Sales team, and supports the VP MRO Operations in the duties defined in 1.4.2.

1.4.5 Hangar Supervisors

Hangar Supervisors are in charge of the coordination of scheduled maintenance activities taking place in each hangar, and they account for cost control and time schedule, as well as ongoing maintenance checks, in close liaison with Hangar Managers (if applicable) and Aircraft Leaders.

They rely on a specific supply chain at hangar level (preparation officer, purchase agent, logistics clerk). The hangar supervisor could also be hangar manager.


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1.4.6 Hangar Managers

For each hangar, their responsibilities are the following :

- the management of aircraft leaders and the manpower in regard of the work load,

- participate to the definition of the adequate manpower for maintenance operations,

- maintain the applicable standards and procedures,


- implement the corrective actions defined from the surveillance of the quality system and DFS continuous improvement policy.

1.4.7 DFS Merignac technical manager

He reports to DFS Merignac Secondary Base Manager and is in charge of the following :

- the management of the maintenance staff and support functions (preparation, purchasing officers, logistics team, store, engineering),

- manage the manpower with respect to the work load,

- maintain the standards and procedures,

- implement the corrective actions defined from the surveillance of the quality system

- implement DFS continuous improvement policy.

1.4.8 Aircraft Supervisor (or Aircraft Leader)

The Aircraft Supervisor ensures the control, coordination and management of the aircraft maintenance checks assigned to him. This is done in contact with DFS specialists (structure, interior cabin, systems, wiring, engine). His responsibilities are the following :

- management of the mechanics

- assignment of maintenance tasks to the technicians on the aircraft,

- supervision of work orders completion and assistance to the technicians,

- participation to troubleshooting,

- coordination with DFS specialists on the aircraft,

- liaison with subcontractors and all DFS services,

- maintain compliance with DFS procedures and standards, health and safety requirements in aircraft maintenance activities,

- manage a team of technicians.

The Aircraft Team Leader is the point of contact for ongoing maintenance operations, at aircraft level.

1.4.9 Secondary Base Managers (DFS Merignac & DFS R ome)

Secondary Base Manager duties and responsibilities are the following in relation with the MRO VP Le Bourget :

- ensure that all maintenance carried-out at DFS (including defect rectification) is performed in accordance with approved data and with DFS procedures,

- definition of the personnel necessary and adequate to the approved scope of work and verification of the competence of the personnel (competence assessment)


- check adequate facilities and working environment for the work carried-out, report to the Accountable Manager of any major discrepancy,

- definition, procurement and control of all material necessary for the facility, including the maintenance, calibration, control of conformity of tools and instruments in relation with DFS Le Bourget and DFS approved contractors, management of local store,


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- definition of material necessary and adequate to the approved scope of work, purchasing, verification availability of materials, control of their conformity, management of the local stores and notification to the Accountable Manager in case of discrepancy,

- checking the availability of applicable maintenance data,

- definition, planning and control of maintenance operations subcontracted on site in coordination with the Purchasing Department andQuality Department at Le Bourget,

- preparation and launching of the workpackage in accordance with applicable contract and purchase orders,

- verification of work performed in accordance with purchase orders, and verification of work deferred in liaison with customers.

- transfer of the maintenance work package to the customer and archiving of records,

- implement the corrective actions resulting from the surveillance of the quality system,

- issue to Quality Department the unairworthy condition reports,

- participate to the revisions of MOE and associated procedures,

- issue, maintain and apply applicable procedures in maintenance and safety,

- ensure the application of safety, Human Factors and CDCCL procedures

- report any error maintenance and any event that could impact the flight safety to the SMS Manager,

- promote the Safety & Quality policy approved by the Accountable Manager and inform personnel accordingly.

Refer to Quality Plan ref.PMAQ/CM/04-007 for detailed duties of DFS Rome Secondary Base Manager, reporting to VP MRO Operations and VP Marketing and Sales DFS Le Bourget.

DFS Merignac Secondary Base Manager reports to DFS Accountable Manager.

1.4.10 Support and Component Maintenance Manager (A SE)

The Support & Component Maintenance Manager (ASE) supervises the following activities:

- Spares Distribution service, for the administrative and commercial support of equipment repair services and sales,

- Structure workshop,

- Hydraulics workshop,

- ERE workshop (aircraft systems and avionics),

- maintenance on aircraft wiring systems in coordination with DFS specialised contractors,

- aircraft cabin maintenance (furniture and upholstery) and aircraft painting in coordination with DFS specialised contractors.

The ASE Manager ensures the good condition and operation of specialised workshops, the completion of their work and the fulfillment of their objectives, in coordination with all workshop managers:

- manage human and material resources, as well as workloads and planning involved,

- notify the Accountable Manager and the Quality Manager of any deficit of 25% (or above) of available man-hours on one month,

- implement a man-hour plan,

- manage AME human resources, personnel assignment and schedule, and department communication,

- define the facilities and resources in accordance with work shop activities and their changes,

- define the material and equipment adapted to the work scope,

- check and guarantee the availability of infrastructures, tooling and instruments,

- ensure that all work performed within ASE services and workshops, including defect rectification, has been performed in accordance with both applicable maintenance data and DFS procedures,

- define the personnel needed for equipment maintenance, as appropriate,

- perform the competence assessment of the personnel assigned to the department,


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- participate to the definition of continuous training programs defined with the Training department,

- implement the corrective actions defined from the supervision carried out by the quality system,

- implement DFS safety and continuous improvement policies in ASE activities.

1.4.11 Planning Manager- Preparation Manager (sched uled maintenance)

The Planning Manager has in charge the planning of base maintenance performed in Le Bourget and Merignac:

- Planning of work and delivery dates, slot occupation, definition and weekly follow-up of preparation steps (quotation, work order, launching, material provisioning), based on customer work orders and resources analysis.

The Preparation Manager has in charge of the Launching and organisation of maintenance work package for Le Bourget & Merignac :

- preparation of worksheets (WS) and associated maintenance data, definition of the supply system for the maintenance check, issue of associated purchase orders, and manage material flows (repair / exchange / departure / return / processing time),

- establish the worksheets corresponding to operations of modification from the launching note,

- identify works and needs for material and contracted services according to reference documents,

- issue work sheets and maintenance data,

- technical preparation, checking the applicability of maintenance tasks,

- define and plan subcontracted work, and issue maintenance instructions associated to aircraft changes to end users.

The Planning Manager and Preparation Manager are also in charge of the following :

- define the personnel needed for maintenance planning and preparation,

- check the competence and perform the evaluation of the personnel assigned to the department,


- Implement corrective actions defined from the surveillance of the quality system.

1.4.12 Purchasing & Logistics Manager

The person responsible has in charge to:

- select and assess the subcontractor/suppliers and negotiate contracts,

- collect all necessary purchase / service requests required for maintenance,

- select and negotiate prices using all available information on the competitors,

- place orders within allowed budgets,

- control invoicing,

- evaluate and follow the quality performance of suppliers and subcontractors with the Quality department,

- ensure incoming/outgoing inspection of materials in relation with approved subcontractors and Quality Safety Environment Department,

- manage the stock required for the scope of work and its inventory,

- assure provisioning of parts, equipments and tools directly to job post for Scheduled Maintenance Department and Ramp Service with required packaging,

- check conformity of parts & equipments

- prepare parts and kits list necessary to perform specific works,

- ensure and manage the flow of equipment to repair (in both logistic and financial aspects) for Scheduled Maintenance Department and Ramp Service, based on the current contracts,

- define the personnel required for maintenance purchasing process,


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- check the competence and perform the competence assessment of personnel assigned to the department,


- Implement corrective actions defined from the surveillance of the quality system

1.4.13 Engineering Department Manager

The Engineering Department has the responsibility of aircraft design and certification tasks required to obtain approved maintenance data necessary to aircraft maintenance.

The Engineering Manager has the following duties :

- participate to the proposal of maintenance quotations as the engineering support

- design and certify aircraft repairs and modifications,

- provide the technical engineering support to autonomous maintenance units (USM), project management, and an aircraft paint and cabin design expertise through a specific department (Paint & Cabin),

- define the personnel required for DFS design and engineering support activities,


- participate to the definition of continuous training programs defined together with the Training Department,

- implement corrective actions defined from the surveillance of the quality system.

1.4.14 Methods Expertise Documentation and Tooling Manager (MEDO)

The Methods Expertise Documentation and Tooling Department (MEDO) is in charge of the engineering support to maintenance activities: industrial and aircraft systems engineering, management of technical publications, and tooling management. Its missions are the following:

- provide technical support to the production departments (discrepancies/errors in maintenance data in relation with the TC Holder)

- define tools and equipment necessary to the maintenance activities,

- define the maintenance data necessary to the maintenance activities and check its availability,

- manage the maintenance data and technical documentation : check of data availability, change management, data management (drawings, customer documentation …etc…),

- check and update manufacturer maintenance data available at each work station in all DFS departments, in laptop computers and at remote maintenance locations,

- analyse the changes in maintenance data and update scheduled maintenance tasks in SAP database accordingly,

- provide technical expertise for airframe, engine/APU and systems maintenance within DFS :

. analyse documentation changes and documentation discrepancies,

. response to DFS customers (technical engineering assistance),

. provide assistance to DFS technicians, systems specialists and engine specialists (engineering support),

. participate to SMS DFS technical investigations,

. deliver technician training for aircraft / engine maintenance and competence assessment in liaison with HR Department,

. evaluate investments for each maintenance specialty.

- assist the TC Holder (ex. Dassault Aviation) and DFS Maintenance department during completion of demonstration SBs,

- manage the documentation identified in DFS EASA/FAA/CAAC component capability lists, so that all component work shops have the current documentation necessary to their work,

- supervise tools and instruments maintenance and their distribution in DFS tool store (store management, conformity check, calibration follow up in relation with approved subcontractor according to MOE 2.4, 2.5 and 2.6) and alert the maintenance departments of any discrepancy,


Ref. : MA/CM/02-005/36A

PAGE 29 / 204


- ensure that operators documentation is issued to DFS personnel (Maintenance Program, CAME),

- participate to the definition and revision of practical training programs for the maintenance engineers,

- participate to the definition of continuous training programs defined with the Training Department,

- define the personnel needed for its activities within Maintenance Operations Department,


- implement corrective actions issued from the surveillance of the quality system.

1.4.15 Ramp Service Manager

He has in charge the operational and support activities for DFS line maintenance station Le Bourget and “Satellite” line maintenance stations listed in MOE 5.3 (except DFS Rome). His missions are :

- deliver scheduled and unscheduled line maintenance on Dassault Falcon aircraft (including defect rectification) at DFS Le Bourget, DFS Merignac, Satellite line maintenance stations and in general at any location in case of AOG situation according to DFS maintenance approval scope,

- provide line maintenance and technical support to demonstration aircraft in relation with Dassault Aviation,

- ensure that line maintenance carried-out has been performed in accordance with both approved design and maintenance data and DFS procedures (Part 145.A.65 (b)),

- prepare work packages,

- manage the maintenance operations in relation with the operators, maintenance staff at Le Bourget or outside, and Dassault Aviation Command Center,

- issue technical reports related to the operation performed,

- invoice the work performed,

- support DFS line maintenance outstations,

- assess the competence of the personnel assigned to the department,


- implement the corrective actions from the supervision carried out by the quality system

1.4.16 Sales and Marketing Director

The VP MRO Sales and Marketing (Commercial Director) coordinates contracts and quotations, customer support service and the marketing and business development. He has the mission of defining, implementing and developing DFS sales and marketing policy. The Commercia l Director implements corrective actions issued from the quality monitoring system, and DFS continuous improvement policy as well.

Marketing support:

A team of Regional Sales Managers (RSM) is assigned to DFS sales development, commercial negotiations and sales management with DFS customers.

Contracts & quotations: its mission is the following :

- collect the requests for quotation from Customer Support and Business Development department, in order to propose maintenance services meeting customer’s demand in a responsive and cost-competitive manner,

- evaluate and issue quotations in relation with the Customer Support department and the maintenance organisationorganization,

- define proposals for flight-hours contracts.

Customer Support with a specific Customer Project Supervisor (CPS) assigned to each hangar, under the responsibility of Maintenance Operations Dept. since 2017. Their missions are :

- follow-up of maintenance checks and cost control, reporting to customer in relation with the hangar supervisor and aircraft managers,.

- distribution of the maintenance work package (maintenance records) to customer,

- accounts for customer satisfaction.


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PAGE 30 / 204


Administration and Sales support This team checks that commercial conditions are met for the initiation of maintenance checks. It is in charge of post-sales support and customer assistance during the absence of RSM.

Distribution – Spares This department provides the commercial and administrative interface with external customers (not DAFS) for sales of spares and component repair, in contact with approved repair stations and DFS component repair shops (ASE).

1.4.17 Quality Manager (Vice-President Quality Safe ty Environment Dept.)

VP Director Quality & Control reports directly to the Accountable Manager and is the Quality Manager for the maintenance operations. He is in charge of implementing the Quality policy defined by the Accountable Manager and coordinates Quality and Maintenance Inspection Departments. He reports the results of the quality surveillance to the Accountable Manager and Management Committee.

He is also the HF/SMS manager and interfaces with Dassault Aviation Quality Department.

His missions are:

- Implement an independent quality system, to oversee the :

o respect and adequacy of the organisation and its procedures to EASA Part 145,

o application of MOE and associated procedures,

o application of regulations for which DFS holds an approval,

- To check and manage the renewal of approvals within the timeframe set by each regulation. If renewal dates are unknown, a 3 months minimum notice prior to end of validity is applied by DFS.

- Notify the evolutions of the maintenance organisation to Authorities by writing and submitting application for change of approval

- Issue and submit waiver requests to authorities,

- Establish and implement an audit program for procedures and equipment/aircraft work packages,

- Organise and perform audits and issue the audit reports,

- Ask to the concerned manager, including the Accountable Manager, to implement corrective actions,

- Follow, coordinate and verify the progress of corrective and preventive actions,

- Grant/ renew / withdraw CRS authorisations to maintenance personnel (with delegation to the maintenance approvals manager)

- Manage qualification files of all authorised personnel, certify and update authorisation documents and issue those records to interested parties,

- Advise the Accountable Manager of any issue in relation to Quality and compliance to regulations,

- Issue and update the M.O.E and associated procedures, and submit their amendments and new editions to the Authority,

- Ensure the adequacy of procedures to Part-145 and their implementation in the activities of the organisation and assist the concerned personnel in updating the procedure,

- Make sure the scope of work is maintained and notify the Authority of any change for approval,

- Take into account the feedback resulting of continuous training for any matter in relation with adequacy of procedures / instructions/training of the organisation,

- Assist DFS departments in the daily implementing the applicable regulations,

- Exercise the responsibilities resulting of safety system and human factors management in maintenance.

- Track publication of new applicable AD on Civil Aviation website website and inform concerned personnel if Dassault Falcon or associated appliances are concerned,

In the Quality Department, the following personnel is designated:

- a DFS Approvals Manager in charge of maintaining DFS maintenance and DOA Part 21J approvals. He is also the department manager supervising the following personnel:


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o a Quality Manager Part 145, who is in charge of the MOE and associated procedures, delivers regulation training , and performs regulation survey or audits/sample checks, is also DFS point of contact for the supervising authorities for maintenance activities, findings and notification of approval changes in accordance with chapters 1.10 and 1.11.

o 3 persons in charge of the certification / support authorisations and EASA Part 66 licenses, management of the capability lists and tooling quality management (tooling maintenance and metrology by a DFS subcontractor).

o A Suppliers Quality Manager in charge of the surveillance of suppliers and maintenance contractors.

- A Quality Assurance Manager in charge of ISO 9001 / AQAP2110 certifications and quality system (QMS).

All these persons are also qualified auditors.

The Maintenance Inspection Department is in charge of the following:

- perform inspections on aircraft in relation with support staff Cat B1/B2 for base maintenance,

- ensure that the maintenance work package complies with procedures by checking that maintenance operations orderedby the customer are actually performed and signed-off, and that deferred tasks have been accepted by the Customer,

- apply good maintenance practices,

- draft a report in case of unairworthy conditions or technical events,

- participate to maintenance check flights and assist maintenance staff or operators during major inspections,

- deliver maintenance entries into the aircraft / engine / APU log books,

- sign-off the aircraft certificate of release to service after maintenance works.

The Chief Inspector is also the Maintenance SMS Human Factors Correspondent, under direct authority of the VP Quality Safety Environment. He is in charge of technical investigations on reported occurrences according to SMS manual ref. MA/CM/11-021. The SMS correspondent in DFS Merignac is ensured by the local Inspector.

The Chief Inspector supervises the maintenance inspectors in charge of aircraft / aircraft elements inspections and mapping of structural damage, including the team of NDT inspectors using non-destructive inspection techniques on aircraft and aircraft elements

Under the Chief Inspector and the Technical Records Manager responsibility , the Technical Reports Department (“Doc Writers”) drafts the aircraft certificates of release to service (base maintenance) before sign-off by a designated cat. C certifying personnel.

At DFS Merignac, the duties of SMS correspondent are assigned to the Technical Manager (RITM)

1.4.18 Human Ressources Manager

The HR Manager manages the human resources and in particular the implementation of the initial and continuation training plan and the competence assessment.

He defines the initial and continuation training plan in liaison with the Maintenance Operations and Quality Safety Environment departments. He promotes the work safety and the environment management

Health and Safety procedures follow national and european labor regulations.

1.4.19 Facilities & Information Technology Support Manager

His missions are : - manage the facilities and associated resources,their mainetnance in relation with the

airport authority, - manage the information system, electronic archiving and any upgrade of SAP system - support IT development and projects, - manage occupational safety and security procedures in DFS facilities (Security

Manager)


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- ensure that the security procedures applicable at the airport and at remote locations used by DFS are followed by DFS personnel, manage the ground support equipment and its maintenance.

These missions are assigned to the Secondary Base Manager in DFS Merignac.


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PAGE 33 / 204


1.5 ORGANISATION CHARTS

PART 145.A.30 (b) (c) PART 145.A.70 (a) 5

AMC 145.A.30 (b)2

1.5.1. Organisation chart Dassault Falcon Service

Erratum : -updated 01 Jan 2019, -changes Commercial Dept. (feb. 2019)

M.O.E. Réf. : MA/CM/02-005/36A

MAINTENANCE ORGANISATION EXPOSITION PAGE 34 / 204


1.5.2. Maintenance Operations Department

Starting from 1st January 2018, the Maintenance Operations Department is organised with autonomous Maintenance Units (Mus / USM) for aircraft line and base maintenance, as per DFS note ref. 17/3814.

DFS Ramp Service (line maintenance) organisation is defined according to the same principle (MU).

The Maintenance Units for aircraft base maintenance are :

• DFS Merignac, • DFS Le Bourget hangars H2-H3-H4, • DFS Le Bourget hangars H5, • DFS Le Bourget hangars H9-H10,

Each MU owns the material and human resources necessary to complete the maintenance work packages :

• Project group (Supervisor, CPS) • Maintenance Inspection and Control group (maintenance inspectors, doc writers) reporting to QSED, • Maintenance and Logistics group :

- hangar manager - aircraft manager and technicians - Systems and Engines specialists - Structure specialists - Logistics team (preparation officers, purchasing officers)

M.O.E. Réf. : MA/CM/02-005/36A



1.5.3. Scheduled Maintenance – Central resources

1.5.4. Support and Equipment repair shops

M.O.E. Réf. : MA/CM/02-005/36A



PURCHASING

ENGINES &

AVIONICS

M. Bleda

Purchasing & Logistics Dept.25/01/2019

Manpower : 19

RAMP SERVICE

COORDINATION

P. Coehlo

LOGISTICS

H. Lalande

STORES

D. Abdola

RECEPTION

M. Dantin

B.A. Seidu

RAMP SERVICE

S. Noullier

TRANSPORT CUSTOMS

A. Sawaya

INVOICES

E. Souvanheuane

M. Ribas

PURCHASING & LOGISTICS

MANAGER

G.Dejoux

PREPARATION

HANGARS

A. Dezalon

(Leader)

P.-C. Bonifas

M. Larivière

J.P. May

J. Picard

G. Sourisseau

S. Tremblay

H. Gonzalez (*)

LOGISTICS

Contrat

PURCHASING

CONTRACTED

SCES.

M. Devillard

B. Consael

A. Da Costa

PURCHASING

outs.

work packages

L. Van-

Wynsberghe

L. HillC. Bouché (H2)

F. Diack (H5A/H5B)

A. Wautelet (H9/H10)

TRANSPORT CUSTOMS

J.D. Malarme

PURCHASING /

REPAIRS / STORES

(DFS Merignac)

B. Ligier

MAINTENANCE

MANAGER

DFS MERIGNAC

Y. Tanneau

PURCHASING

HANGARS

F. Morisseau

PURCHASING

(CENTRAL)

F. Sehier

(Leader)

ENGINE CLAIMS

P. Da Silva

(Leader)

1.5.5. Ramp Service Department (Piste)

1.5.6. [CJ1]Purchasing & Logistics Department

M.O.E. Réf. : MA/CM/02-005/36A



1.5.7. Engineering Department

The managers of services and departments and interim managers are designated in MOE 1.3

M.O.E. Réf. : MA/CM/02-005/36A



INDUSTRIAL METHODS

METHODS EXPERTISE DOCUMENTATION TOOLING DEPT.

(MEDO) DEPT. MANAGER

L. BRINGARD

TOOL STORE DOCUMENTATION

TOOLING MANAGEMENT GROUND SUPPORT

EQUIPMENT

MAINTENANCE PROGRAMS

ARTICLE DATABASE INGREDIENTS

AIRFRAME / MECHANICS EXPERTISE

DEMONSTRATION PROJECTS DOC DISCREPANCIES

ENGINES EXPERT

SYSTEMS EXPERT

1.5.8. Methods Expertise Documentation and Tooling (MEDO) Department

The MEDO Department of Maintenance Operations Department is in charge of the technical engineering support to DFS aircraft and component maintenance departments, for all matters regarding material and tool design, maintenance procedures and documentation. It includes experts of airframe and mechanic systems, engines maintenance and avionics systems. It also includes DFS Le Bourget Tool Store and supports the implementation of “5S” work station standard in DFS hangars. MEDO department also liaises with Dassault Aviation for the installation of new modifications (demonstration work packages), for correction of documentation discrepancies, design of specific tools and ground support equipment and manages the article (part number) database.

M.O.E. Réf. : MA/CM/02-005/34A



General Manager

Accountable Manager

P.E AUBIN

Base Manager

DFS Merignac

Philippe MONTEGUT

Assistant

Alexandra LHONOREY

Manpower : 47

incl. 3 apprentices, 24 support personnel cat. B1/B2

Total on-site : 53 persons (incl. apprentices)

as of 01 Jan 2019

Mce. Inspection (Quality Control)

E. LHONOREY

G.BILLY

Customer Project Supervisors

O MARCODINI

P. PRANVILLE

N. VIE-MONTBARBON

Industrial & Technical Mngr.

SMS Correspondent

Y. TANNEAU

Facility Management

P. MONTEGUT

M.O.D. Q.S.E.D. C.M.D.

Maintenance – Aircraft Manager

B. LE BATEUR

O. BLONDEL

C. CHENU

Engineering Department

E. CROISE

Purchasing – Repairs- Logistics

B. LIGIER

Purchasing - Repairs

S. PRESTAT

JR LESCURE

Store & Tooling

(+ Environment Correspondent)

D. TOMICH

Doc Writers

F. DEVILLE

C POVOLIA

H.S.E

P. MONTEGUT

Facility Operations Support

P MONTEGUT / A. LHONOREYTechnicians

N. BEREZ (CA Junior)

A CACHEUR

A. CAZEAUX

D. CHAMBON

A CHI YEN

E DORIGNY

G DUPRE

C.Q ELISABETH

T GABRILLARGUES

T. HAMEL

S HUET

J LAFONT

J LEROUX

B. MADRID

C MARTIN

S MONTMAYEUR

R. NITARD

B PLON

F RICOBEDIA

L ROUCH

A. RUBIN

A VAISY

Systems

Specialists

(Avionics)

J. BOYER

O CHEREL

(O. BLONDEL)

A BIZOT

Structure

Cabin

Furniture

G ALONSO

J BAIZAN SANCHEZ

P. COURTAT

J-C. GELY

C RUIZ SOTTO

X.X.X.Functional link

Hierarchical link

Safety / Security

P. MONTEGUT

M.O.D. Maintenance Operations Department

Q.S.E.D Quality Security Environement Department

C.M.D. Commercial & Marketing Department

1.5.9. Secondary Base DFS Mérignac

M.O.E. Réf. : MA/CM/02-005/34A



1.5.10. Quality Safety Environment Department

.

M.O.E. Réf. : MA/CM/02-005/36A

MANUEL DE SPECIFICATIONS DE L’ORGANISME D’ENTRETIEN PAGE 41 / 204


1.6 LIST OF CERTIFYING STAFF AND SUPPORT PERSONNEL OF CATEGORIES B1 AND B2

PART 145.A.30 (g) (h)(1)(2) PART 145.A.35 (j) PART 145.A.70 (a) 6

AMC 145.A.35 (j)

GM 145.A.70(a)3

List of associated procedures in current chapter PR/ST/01-014 Gérer les habilitations à prononcer l’APRS

Certification scope

- Cat A, B1 and B2 certifying staff release aircraft after line maintenance operations,

- Cat C. certifying staff can release aircraft after base maintenance operations relying on the support staff Cat B1/ B2 .

Note : Support staff Cat B1/B2 may perform some operations in outside stations during line maintenbance operation.

List of Part 145 / FAR 145 Certifying Staff

DFS List of Certifying Staff (aircraft or components) and support staff B1/B2 (ref. LI/ST/03-004) is managed by the Part 145 Quality Manager, as per procedure PR/ST/01-014.

This Certifying Staff and support staff B1/B2 personnel are experienced staff in maintenance, qualified on the aircraft type, hold an EASA Part 66 Licence, familar with aviation regulations.

Support staff are qualified engineers dedicated to the base maintenance operation, in different system areas : aircraft mechanics, avionic & electric engineers, structure, engine. Their specialty may include some limitations mentionned on their Part 66 Licence (example limitation on specific avionic systems).

Certifying staff for components are qualified mechanics, trained by OEM or training organisation for maintenance on components & on applicable procedure/standard.

A continuation training is performed every two years before renewal of the authorisation. The list of certifying staff and support staff is issued by the Quality Department and approved by delegation of OSAC. This list is sent to OSAC for information or approval in case of major change in ratings (new ratings, suspension of personnel necessary to maintain the scope of work..). This list is edited twice a year at least and subsequent revisions are sent to OSAC for information.

This list contains the certifying staff and the support staff who are managed the same way (Part 66 Licence, training and qualifications).

Support staff personnel are B1 in “hangar” department and B2 in “systems” department.

The list of certifying staff and support staff contains the following information :

- name, first name, function,

- authorisation number,

- scope of authorisation (aircraft type, engine and APU type, component type depending on the specialised shop),

- limitation (aircraft type, system, limited tasks),

- remarks (specific authorisation, outside line stations, customer mechanics…

- status of the autorisation (suspension, inactive…)

- first delivery date, expiration date,

- number and validity date of Part 66 licence,

- Part 66 category / subcategory, possible Part 66 limitations,

M.O.E. Réf. : MA/CM/02-005/36A


Propriété de Dassault Falcon Service

1.7 HUMAN RESOURCES

PART 145.A.30 (d) PART 145.A.70 (a) 7

AMC145.A.30 (d)

List of associated procedures in current chapter - PR/CM/00-094 Gérer les besoins en ressources humaines

- SP/CM/00-095 Gestion du personnel intérimaire

General principle

The recruitment process of DFS personnel is defined in procedure PR/CM/00-094. The Maintenance Operations Department ensures the adequacy of manpower to the work load.

Resources planning and organisation

A man-hours production plan is edited and updated by the Production Department.

In order to adjust technician manpower to variable workloads, DFS hires interim technicians as per procedure SP/CM/00-095. Interim personnel selection is based on the educational background and degrees, their qualification and experience and the on-the-job evaluation when subject personnel have a previous experience with DFS. No interim technician is authorised to release an aircraft or component to service. Their activities are supervised by designated DFS personnel.

Maintenance work assigned to interim technicians are similar to the one performed by DFS technicians with an equivalent background and qualification profile. Their tasks are assigned by DFS depending on their skills and experience in aircraft/engine/systems experience.

By 31 Dec 2018, DFS manpower is 489 persons (including 427 personnels for maintenance, excluding apprentices and non permanent personnel) as follows :

- General Management (including Continuous Improvement Office) : 3

- Quality Safety Environment Department : 32

- Human Resources Department: 14 (4 personnels for Training Department)

- Facilities Department : 17 (1 for verification of ground support equipment)

- Commercial Department : 20

- Maintenance Operations Department :

o Direction: 3 o Department Methods Expertise Documentation & Tools : 16 o Engineering Department (including Paint & Cabin Dept.): 21 o Purchasing / Logistics Department : 17 o Support & Component shop :17

� Avionics shop : 4 � Structure : 4 � Hydraulics : 5 � Wiring maintenance : 3

o Hangars � H2 / H9 / H10 : 45 � H3 / H4 : 54 � H5A / H5B : 62

o Engine maintenance : 4 (2 for purchasing / contracts management + 2 for engineering

support) o Planning and Preparation Departments : 12 o Secondary base Rome : 9 o Secondary base Merignac : 50 o Ramp Service, including Satellite stations: 70

M.O.E. Réf. : MA/CM/02-005/36A



Production plan DFS Le Bourget

A production plan man / hours for base maintenance is maintained by the Planning Department through the Planisoft application, interfaced with SAP. It is available on DFS Intranet and includes a ressource management module:

- Availability of personnel per hangar / visit/ specialty (mechanics, avionics, engines, structure)

- Assignment of non permanent workers and apprentices per hangar

- Personnel on leave, sick leave and training.

It is updated on a wekly basis and is a tool for base maintenance visits control in DFS LBG (Plan of Occupation of Slots).

To adjust resources to the variable workload, DFS Le Bourget may hire non permanent workers from company specialized in aviation interim recruitment. These personnels are selected based on their specialties, training (including regulatory), qualifications and experience, as well as their assessment on-the-job when they have a previous experince with DFS. If necessary, regulatory training is provided by DFS as part of the integration of new personnel (FH CDCCL ...).

No interim technician is authorised or allowed to issue an aircraft or component release to service. Their activity are supervised of DFS staff designated for this purpose. Maintenance work assigned to interim technicians are similar to the one performed by DFS technicians with an equivalent background and qualification profile. Their tasks are assigned by DFS depending on their skills and experience in aircraft/engine/systems experience.

The distribution ratio of permanent staff and non-permanent means from the following definitions:

- Any temporary staff or subcontractor is considered non-permanent staff

- Only staff working under contract DFS for permanent or temporary contract is considered permanent

- Trainees are not counted as permanent or non-permanent

In order to assess the distribution of permanent and non-permanent staff, the general presence of at least 50% of permanent staff in each speciality (mechanics, systems, engine, wiring, interior cabin…) applies permanently in hangars, on line maintenance and in specialised workshops.

PLO is responsible to take into account this distribution ratio for the planning of the maintenance scheduled.

The managers apply these rules online and in specialised workshops.

Industrial Maintenance Director and Quality Director are informed of any difficulties of application.

Secondary Bases DFS Merignac

DFS secondary base at Merignac is controlled by Planification Department in LBG. To adjust resources to the variable workload, DFS may transfer some personnel from LBG to Merignac (mechanics, engine, systmes, structure or interior cabin) after evaluation of impact on on-going visit in LBG.

Secondary Bases DFS Rome

DFS secondary base at Rome-Ciampino (customer base of operations) is staffed with a specific DFS detachment of maintenance engineers. Production plan is prepared in accordance with with maintenance planning, aircraft logbook entries and availability of personnel as mentioned in instruction IN/ST/09-174 and document PMAQ/CM/04-007.

Line Maintenance : Ramp Service DFS Le Bourget

A planning system is controlled by the Ramp Service Manager through the following data:

- Weekly planning Ramp Service technicians taking into account the present personnel (activity, rest, vacation, training ...), their specialty (mechanics, electrical, avionics), their on-going vacation based on 8 weeks planification

- Weekly planning based on assistance commitments at LBG and outside locations.

If necessary, occasional use of base maintenance personnel or specialists (engine, systems, structure) is organised under the supervision of Ramp Service, during opertations at LBG or outside sites.

Conversely, Ramp Service may occasionaly assist base maintenance operations by providing support staff B1/B2.

M.O.E. Réf. : MA/CM/02-005/36A



Line Maintenance : permanent line maintenance locat ions (« Satellites » stations)

DFS line maintenance stations are maintained through permanent maintenance teams defined in each relevant instruction (cf MOE 5.3). When needed, they also accommodate back-up maintenance teams assembled from DFS maintenance personnel at Le Bourget. Such back-up missions are organised either on a one-off basis, or through personnel rotations for longer maintenance operations, under the supervision of DFS Ramp Service.

Such teams aircraft maintenance technicians include B1/B2 personnel as well as engines / systems or structures specialists when needed.

M.O.E. Réf. : MA/CM/02-005/36A



1.8 FACILITIES[CJ2]

PARTIE 145.A.25 (a), (b),1,2,3,4 (c), (d) PARTIE 145.A.70(a) 8, (a) 15 PARTIE 145.A.75 (d)

AMC 145.A.25 (a)1,2,3,4 (b) (d)1,2,3

Any new facility need to be notified to the authorities in accordance with § 1.10. Within the framework of base maintenance and if the hangar is not in DFS’ ownershipd, DFS must bring evidence of the hangar rental (contract reference, permanent availability, …)

1.8.1 Base DFS Paris-Le Bourget

.

HH99

HH22

HH33 HH44

HH55AA

HH55BB

HH66

LB5 Dassault Aviation FlightSafety

International Falcon Training

Center SSeeccuurr ii ttyy GGaattee FFOOXX

PPaarrkkiinngg EE

PPaarrkkiinngg FF

HH11

DFS Business Aviation Operator / FBO

SSeeccuurriittyy GGaattee HH11

PPaarrkkiinngg DD

Taxiway W2

HH77

CCoonnttrrooll TToowweerr

MMAAIINN AACCCCEESSSS GGAATTEE DDFFSS

Shelter Shelter

Shelter

HH1100

M.O.E. MANUEL DE SPECIFICATIONS DE L’ORGANISME

D’ENTRETIEN

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PAGE 46 / 204


The safety systems include for each hangar :

- Some noise protection (earplugs) for the personnel, dispatched in the hangars,

- Fire detection & warning system, under the control of the main security guard & in liaison with the airport emergency rescue,

- Extinguishers (located throughout all Hangars),

- Fire blankets,

- Eyes-washer inside each hangar,

- Stretchers,

- Anti-fall lines with safety harnesses

- Video surveillance system

- A security station providing H24 7/7 surveillance, access control and security alarms, relay to the police and rescue services, and surveillance of external surroundings by an video surveillance camera system.

The floor is covered with thermoplastic tiles, or is coated with anti-slip paint.

Sanitary installations, locker and utility rooms are located in various parts of all the hangars. A medical unit provides medical staff support and a first level emergency rescue in case of work accident.

The premises where the maintenance works are performed are propriety of DFS, but the terrain is rent to the Airport of Paris.

The site DFS Le Bourget is ISO 14001 certified and includes facilities classified for environmental protection (ICPE). An organisation and a dedicated management system enables to control facility compliance with the environnemental requirements in accordance with the manual ref. MA / CM / 05-009.

Aircraft line maintenance

In priority, the aircraft line maintenance is performed in hangar H2, and on the ramp areas of Paris-Le Bourget airport by DFS Ramp Service. Otherwise, it is performed occasionally by DFS Scheduled Maintenance Department in any other hangar at DFS Le Bourget facility according to available resources and maintenance schedule. It could also be performed at Dassault Aviation demonstration facility (hangar LB5) as long as the necessary equipment and tooling is available. See also MOE 1.8.7.

Base maintenance DFS Le Bourget

A hangar occupation plan is edited and updated by the maintenance production management service and defines the on-going visit for each hangar bay (aircraft slot). The aircraft slots are maintained uptodate.

Standard of the hangars are kept in accordance with with standard "5S" issued by the Methods Department, regularly reviewed according to the evolution of the activity. In each hangar, workstations for aircraft leader are installed, including a PC station and means of planning and management of visits (eg.planning, assignement of personnels, handover logbook ...) and storage means (ingredients, tools) and safety equipment.

Support function like preparation, purchasing or customer support in contact of the aircraft slot have dedicated office in each hangar (H2 / H9, H3 / H4, H5A / H5B).

Each slot aircraft includes :

- Materials for storage,

- Table for worksheets

- PC stations for access to applicable maintenance datas (aircraft, engine, APU) and quality procedures

- An area for provisionning and storage of parts

- An area for temporary storage of waste

- An area for storage of safety equipments, ground support equipments

- An area for information on aircraft visits in progress.


D’ENTRETIEN

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Each hangar includes:

- an area for logistics with display of provisionning of parts in progress for the information of the aircraft leader and mechanics,

- an area for temporary storage of components removed unserviceable from aircraft or unused parts, before transfer to the store. This area is used by DFS personnel and logistic subcontractor.

Each hangar includes an information area for personnel and dedicated to briefing with maintenance staff

- Indicators of planning and management of work in progress,

- Display of indicator on production, quality , security and health & safety items.

- Information on Lean Management DFS ( "AERO").

Most of these means are movable to allow a quick reconfiguration of a slot for the incoming of a new aircraft, or to gain space on another aircraft.

a. Hangar H1

H1 Hangar includes :

- Offices for DFS airline staff (dispatch room, Crew administration, Crew rest room, reception lounge for passengers),

- an Airline customer reception area,

- meeting rooms,

- office for demionstration aircraft maintenance team,t

- an adjacent hangar with a floor surface of approximately 1480 m2, used for airline operations and occasionnal maintenance operations,

- Upstairs : facility management department and computer system department.

This hangar is used mainly for line maintenance checks. Should a base maintenance work package be once assigned to H1 hangar, DFS will transfer the necessary resources to the maintenance slot (access to applicable maintenance data, tools, ground support equipement). In such a case, a Part 145 deviation request will be submitted to the authority (OSAC).

PARKING F

HANDLING DEPARTMENT

DEMONSTRATION AIRCRAFT TEAM (RAMP SERVICE)

SECURITY GATE (PIF)


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b. Hangar H2

H2 Hangar has a surface of 3500 m2 used for :

- line maintenance for all types of Dassault Falcon aircraft (Ramp Service),

- base maintenance (1 aircraft slot, prioritarily for Falcon 7X aircraft)

with a separate shelter for storage of removed components during base maintenance, located outside of the hangar. Specific areas are allocated to logistics, ground support equipment, tooling and material storage.

Offices for the mechanics, managers, planning and logistics personnel are available in the hangar to support line and base maintenance. The Ramp Service technical office (technical reports and invoicing) and line maintenance detachments (Satellites) office are also located in this hangar.

Upstairs are located the following activities :

- changing room

- office of Ramp Service manager

- meeting room used also as training room

- the Human Resources and Administrative Department (Administrative Management)

PARKING D

R A M P S E R V I C E D E P A R T M E N T

DOCUMENTATION ROOM

MANAGERS OFFICE

TO

OLI

NG

G

RO

UN

D S

UP

PO

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QU

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EN

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ING

RE

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QP

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PREPARATION OFFICE

RAMP SERVICE

IINNGGRREEDDIIEENNTTSS LLAARRGGEE

MMAATTEERRIIEELLSS

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HANGAR H3

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QP

T.

CA

BIN

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MATERIELS & TOOLS AREA

(1 SLOT)

MATERIEL STORAGE

RECORDS OFFICE

LINE MAINTENANCE STATIONS

« SATELLITES » RAMP SERVICE


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c. Building H7 :

The H7 Hangar includes :

- restaurants for Dassault group personnel

- offices, meeting rooms and a showroom for cabin interiors (Dassault Aviation).

d. Hangar H3

The ground floor of hangar H3 consists of :

- a hangar which has a floor area of approximately 2500 m2, allowing maintenance on 4 Dassault Falcon aircraft (F7X excluded) with offices for the maintenance staff,

- the offices of the Quality Safety Environment Department,

- offices for DFS wiring and engine maintenance (purchasing and claims, engine specialists),

- a reconfigurable engine maintenance area for engine specialists (DFS or contractors), equipped with a lifting system, component storage cabinets, storage for engine stands / tooling,sufficient space for maintenance on engine / APU removed from aircraft, with a direct access outside for large containers,

- a wiring maintenance area for contractors (material storage, table for wiring preparation),

- preparation office for a contractor specialised in cabin upholstery,

- offices for customers representatives,

- the infirmary.

EENNGGIINNEE // AAPPUU MMAAIINNTTEENNAANNCCEE AARREEAA o ENGINE MAINTENANCE CONTRACTORS o ENGINE SPECIALISTS DFS

INFIRMARY

o TECHNICAL OFFICE ENGINE / APU o PURCHASING & CONTRACTS (ENGINE

MAINTENANCE) o DFS WIRING SPECIALISTS

SYSTEMS TEAM H3

QUALITY SAFETY

ENVIRONMENT.T DEPT.

MAINTENANCE INSPECTION H3

HANGAR H4

PARKING D

LINE MAINTENANCE

SLOT

(OCCASIONNAL)

WWOORRKK SSTTAATTIIOONNSS WWIIRRIINNGG TTEEAAMM DDFFSS

WIRING CONTRACTORS

CUSTOMER REPS. OFFICES

HANGAR H2 �

PPRREEPPAARRAATTIIOONN RROOOOMM CCAABBIINN MMAAIINNTTEENNAANNCCEE ((CCOONNTTRRAACCTTOORR))

EENNGGIINNEE // AAPPUU MMAAIINNTTEENNAANNCCEE CCOONNTTRRAACCTTOORR OOFFFFIICCEE


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Between march 2019 and January 2020, DFS performs extension works of hangar H3 that will temporarily preclude the use of aircraft slots in the hangar. After this extension, hangar H3 will allow maintenance work packages on Dassault Falcon 7X and 8X (3 or 4 slots) for a total hangar surface of 4300m², including new energy sources, a relocation of aircraft slots and a new floor revetment.

1st Floor H3

The upper floor of H3, which has a floor surface of approximately 1400 m2, consists of :

- the Financial Department offices,

- Commercial Department (Sales and Marketing) office,

- Dassault Aviation’s representative (CSM),

- The Accoutable Manager office

- Meeting rooms and offices for customers

- Office for Spares/Distribution team

- the IT server room equipped with an automatic safety and security system

IT SUPPORT DEPT.

SPARES & DISTRIBUTION

COMMERCIAL & MARKETING DEPT (SALES, MARKETING)

DFS GENERAL MANAGER (ACCOUNTABLE MANAGER)

ADMINISTRATION & FINANCE DEPT.

CONTINUOUS IMPROVEMENT OFFICE

ARCHIVING CONTRACTOR OFFICE (e- RECORDS)


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e. Hangar H4

The ground floor of the H4 hangar consists of :

- an aircraft maintenance area of approximately 2500 m2 with offices for managers & support functions (aircraft supervisors, hangar supervisor, purchasing and preparation officers, doc writer, inspection…) and maintenance capability for 4 Dassault Falcon aircraft (F7X excluded),

- the Hydraulics workshop, including a washing room, a workshop for the maintenance of Dassault Falcon hydraulic components, and offices with a total surface of approximately 480 m2,

- non-destructive testing laboratory (dye penetrant testing and magnstic particle inspection),

- a consumables service station under supervision of MU H34 preparation officer, located in the Preparation Office,

- a stripping room,

- store for tools, spare parts and consumables,

- laboratories of the systems and avionics workshops, with a floor area of approximately 465 m2,

- DFS cabin interiors department

Avionics – Radio –Electronics I.F.E. repair shop (ERE)

Hangar supervisor/ CPS Purchasing / preparation officers Cabin specialists

Hydraulics repair shop

NDT laboratory (PT, MT) Stripping room


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The upper floor of H4 hangar is arranged as follows :

- the office of VP Maintenance Operations, and his deputies (Scheduled Maintenance and Customer Support),

- Engineering Department,

- Purchasing Department

- Technical Library (Documentation Department),,

- Planning and Preparation Departments,

- Meeting rooms,

- PWC representatives office

- Meeting and training rooms

- Pre Buy Department

- Archives storage room (maintenance files, suppliers and contractors files)

- IT Department

- Spare parts store (1st floor H4)

INDUSTRIALMETHODS DEPT

ENGINEERING DEPT.

DOCUMENTATION

DEP. DIRECTOR M.O.D. SCHEDULED MAINTENANCE DEP. DIRECTOR M.O.D. CUSTOMER SUPPORT

PLANNING PREPARATION.

MAINTENANCE OPERATIONS DEPT . VP MAINTENANCE OPERATIONS

PURCHASING & LOGISTICS DEPT.

PREBUY AIRWORTHINESS OFFICE / CAMO STORE

DFS ARCHIVES

IT DEPT .


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Store (ground floor hangar H4)

Located between hangar H3 and H4, the store uses a total surface of 2700 m2 divided between the ground floor and first floor. It consists of :

- the offices for stores managers and storekeepers,

- an incoming reception - dispatch room,

- a packaging and expedition area

- an area for IT management,

- storage areas for aircraft spare parts, accessories and components, and consumables,

- an office used by the calibration

and several isolated or locked areas for :

- scrapped or unserviceable aircraft components,

- tools,

- flammable materials,

- customs-bonded aircraft components,

- components to be returned to customers,

- engine accessories or components (stored separately for each supplier).

Lay-out below is valid until January 2019 before the refurbishment of the installation.

HANGAR H3

HANGAR H4

ACCESS TO STORE MAIN STORE

TOOL STORE

SERVICEDESK

SERVICE DESK

DFS / CONTRACTOR RECEIVING INSPECTION AREA

QUARANTINE

STORE RECEPTION DESK GOODS INWARDS

UNSERVICEABLE AREA

SHIPPING AREA GOODS OUTWARDS

QUARANTINE

TOOL CALIBRATION & COLLECTION ROOM (CONTRACTOR)

LOGISTICS & SHIPPING OFFICE

PACKAGING / CONTAINER PREPARATION AREA

STOCKER

CONTRACTOR WORK

STATIONS

Access control (badge)

Contractor Material transit

area


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The store includes also additional facilities just next to hangar H4 :

- hangar for metallic parts and large volume storage areas,

- storage area for Gaseous products (O², N²)

- waste bin for waste collection before recycling,

- storage shelters for ingredients (oil, grease, solvents, thinners, cleaning products, sealants, adhesives, ...) with secured access and controlled storage conditions (temperature, hygrometry).

During the refurbishment of H4 spares and tooling Store facility (deviation nr. 02-2019) between January and june 2019, DFS uses a temporary storage area in controlled conditions for spares parts, consumables and tools. Distribution to the technicians and hangars is organised in this facility according to DFS applicable procedures.

SHEETMETAL LARGE VOLUME

STORAGE STORAGE

GASES (O² , N²)

CONTAINERS LARGE MATERIAL

TRANSIT & HANDLING AREA

INGREDIENTS SHELTERS

STORAGE WASTE

(RECYCLING)

SECURITY GATE DFS INCOMING

RECEPTION GOODS

INWARDS

Access control (badge)

TEMPORRY STORAGE AREA


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f. Hangar H5 :

H5 hangar consists of two adjacent hangars facilities (H5 A and H5 B), with a total floor area of approximately 6700 m2, with a capacity of ten Dassault Falcon aircraft (F7X excluded) with office accommodation for production managers, aiurcraft supervisors, aircraft inspectors, doc writers, purchasing, preparation and customer support personnel.

This hangar also includes :

- a Structure repair shop with sheetmetal and machining tools,

- an office for NDT inspectors and applicable publications used in non-destructive inspection (Eddy Current and ultrasonic inspection).

Hangar 6 (next to H5) is used for the storage and maintenance of ground support equipment (platforms, racks..) used during DFS maintenance operations.

HANGAR H6

GSE WORKSHOP

STRUCTURE REPAIR SHOP

PARKING D

HANGAR H4

HANGAR H5A

HANGAR H5B

HANGAR SUPERVISORS H5A-H5B SUPPORT & COMPONENT WORK SHOPS (ASE)

PREPARATION & MCE. INSPECTION OFFICE

STRUCTURE / NDT INSPECTORS

CABIN MAINTENANCE SPECIALISTS




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g. Hangar H9

Hangar H9 facilities are shared with Le Bourget airport Customs Office. DFS has its own resources and a specific facility :

- a ramp area outside the hangar, with parking accommodation for several Falcon aircraft (4162m²),

- an aircraft maintenance area in the hangar with a maximum capacity of 3 Dassault Falcon aircraft (1800m², F7X included), on a pollution-proof surface,

- offices allowing for maintenance management (aircraft team leader), preparation, logistics support and maintenance inspection,

- storage areas : cabin furniture elements, aircraft material, ground support equipment (GPU, pneumatic generation unit…), archives with appropriate protection and segregation conditions for material,

- permanent installations to support DFS technicians during their maintenance shifts.

This facility provides protection against adverse weather conditions, wind, dust and allows for the installation of storage / work places around aircraft stations. It is equipped with security and emergency systems, communication systems and full access to DFS IT systems (SAP …).

DFS facility will accommodate base and line maintenance.

Hangar H9 –Ground floor

61 m

Entrance

Compressor Elec. Gen. unit

Vestiaires +

WC

Cabin furniture

Ground support

equipment

Former paintaing

facility

Ground support equipment

Components

washing station

MAINTENANCE MANAGEMENT OFFICE : -Aircraft Leader - Customer Project Supervisor - Preparation -Doc Writer -Maintenance Inspector

87 m

Logistics station Documentation office

Lockers Dressing Room

� AIRCRAFT IN �

RESTRICTED AREA FRENCH CUSTOMS AVIATION DETACHMENT

LE BOURGET

DASSAULT FALCON SERVICE FACILITY

Logistics station (spares & ool provisioning)

Storage of removed

componentss

Tools locker

Mezzanine 1st floor

UNSERVICEABLE AREA

Removed components Unserviceable components

and tools

Access to 1st floor

Storage equipment

(cabin equipment, removed

components)

Facility maintenance room

Office

Access equipment Tool boxes

Mezzanine 1e floor

STORAGE AREA

(transport equipment, aircraft stands, containers …)

Materiel staging area

Large volume

material


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Hangar H9 – 1st floor

10.2 m

Access ground floor

Clo

akro

om

43,5

m

Access ground floor

Flying Group

Office

1er Floor (DFS)

Living quarters

Technicians / Logistics

personnel H9

Office

Office

Technicians dressing room

Locker IT server / comms

RESTRICTED AREA FRENCH CUSTOMS AVIATION DETACHMENT

LE BOURGET

RESTRICTED AREA FRENCH CUSTOMS LE BOURGET

DASSAULT FALCON

SERVICE

RESTRICTED AREA FRENCH CUSTOMS LE BOURGET

DASSAULT FALCON SERVICE FACILITY


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Wc Showers

Storage area Slots 1 and 2

Ground Support Equipment

Visitors Customer

representatives offices

Maintenance Inspector Doc writer

Preparation oficers

Aircraft leaders

Cabin equipment upholstery

storage

Compressor

Access Large

Volume items

Main access

Access to PARKING E

h. Hangar H10 (building 362), Le Bourget

A part this building (a total area of approximately 2227 m²) is leased by DFS to provide additional maintenance capacity for line & base operations on Dassault Aircraft Falcon 7X. A part of the office is used by Oyonnair company. This hangar is located near the hangar H9. The installation comprises:

- Area for parking and maintenance of 2 Falcon, the installation is equipped with energy sources and means necessary for maintenance on two bays in accordance with with DFs standards (fire safety, ventilation, lighting, safety equipments…)

- Office for the maintenance staff (aircraft leader, preparation, doc writer, inspection…) and associated means: telephone, Intranet / Internet, access to SAP system, access to the maintenance documentation...,

- office for technical representatives Manufacturers or customers,

- logistics and storage station (spare parts, ingredients, tools),

- area for storage of parts removed from aircraft,

- area storage of ground support equipments,

- changing rooms and restrooms for staff.

The installation also includes a parking area for 3 Dassault Falcon aircraft. As for the H9, a shuttle service is performed several times a day for logistic and personnel.


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1.8.2 Storage site of Marly-la-Ville

This facility is managed by DFS subcontractor in charge of logistics and DFS store. It is located 15km from Le Bourget airport: adress 2 rue Eugene Pottier - Industrial Zone II Moimont 95670 Marly-la-Ville.

A storage area of approx. 20m x 40m is assigned to Dassault Aviation and Dassault Falcon Service. DFS stores tools and large parts in a secure area, mainly transport containers, tools and wing & winglet support stands. This area does not accommodate permanent storage of equipment or ingredients for aircraft maintenance. The hangar subcontractor is equipped with safety and protection devices (including fire) allowing long term storage of these materials. DFS has permanent access to this site.

1.8.3 Secondary base DFS Rome

DFS Rome facilities are described in the quality assurance plan ref. PQ/CM/04-007.

Building E

Storage area Dassault Aviation

100m

300m

Storage area DFS


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1.8.4 Logistics facility Daher-DAFS – Reception and shipping area DFS

The area used by DFS is part of Daher-DAFS Spares Center in Tremblay en France which purpose is the provisioning of spares and tooling for Dassault Falcon customers through DAFS :

Daher Tremblay en France 3, Avenue Valquiou 93290 Tremblay en France, France

The facility provides a large storage capacity and separate storage areas for DAFS and DFS. The whole facility is managed and operated by Daher, secured on a H24 7/7 basis and maintained in controlled temperature / hygrometric conditions. It is equipped with a surveillance and fire detection system.

DFS area (approximately 100 m²) is located in Cell nr. 2 next to shipping stations. It is specifically identified and separated from other areas used by Daher or DAFS. It includes a surface for material preparation, a working station with access to SAP system, a material conveyor, and material handling equipment : packing boxes, roll containers to ship material to DFS Le Bourget and Merignac.

In this area, Daher provides incoming reception of material and tools stored by DAFS subject to an order from DFS (see MOE 2.2) and prepares the material for delivery by shuttle truck.

DAHER Tremblay en France

Roissy-CDG Airport (LFPG) Freight Area

DFS Le Bourget 10 km

DAFS Packing Station

D F S

Reception Area Daher-DFS

��

Shipping docks

Cell 1 Cell 2 Cell 3


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1.8.41.8.5 Secondary base DFS Mérignac

Address : DASSAULT FALCON SERVICE MERIGNAC 106, AVENUE MARCEL DASSAULT 33700 MERIGNAC, FRANCE

DFS has appropriate facilities for maintenance (base and line) on aircraft Falcon 7X and F8X as follows:

- guard post controlling access to the facility, - aircraft parking areas (capacity of several aircraft) - access to the engine run-up area in Dassault Aviation premises, - aircraft washing station, - a hangar accommodating 6 Falcon aircraft simultaneously (6X900m²) - offices for maintenance staff (Industrial & Technical manager, aircarft leader, purchsaing,

inspection, engineering support) - storage areas with segregation dedicated for each aircraft bay - store for spare parts, tools & ingredients with a controlled access, a shipping / incoming

inspection and a quarantine area, - storage area of customer parts, - structure workshop managed by the subcontractor, - painting workshop for aircraft elements managed by the subcontractor, - cabin interiors workshop for refurbishment & varnishing of cabin elements,managed bythe

subsubcontractor, - battery workshop for F7X / F8X main batteries capacity testing, - storage of ground support equipment, - IT servers room - offices for mechanics, engineering and maintenance support personnel, - Customer offices

The hangar is heated and equipped with protection systems against the weather, wind and dust. The aircraft bey and storage around aircraft are based on the standard applied to LBG (5S). They are equipped with underground power terminal (air, electric), prevention & fire fighting and rescue systems, means of communication and access to DFS IT systems (SAP…).

HANGAR (6 A/C SLOTS AVION )

AIRE DE PARKING AREA

ACCESS TO TAXIWAY

MAIN ENTRANCEEE DU SITE DASSAULT

AVIATION

ATELIER BATTERIES


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1ST FLOOR �

o Base Maintenance

Manager & assistant o Customer representatives o Meeting rooms o Administration archives o Temporary records

storage (before records collection and transfer to DFS Le Bourget)

6 AIRCRAFT SLOTS

- PC station (data, mce.

documentation) - Records desk (work

package management) - Aircraft leader / specialists

desks - Ingredients and Tool

cabinetsTooling - Removals stands - Power generation (electrical, pneumatic…)

Painting facility (contractor)

Cabin furniture workshop

(contractor)

Restaurant

IT Servers

Structure workshop (contractor)

MAIN STORE -Spares -Tools -Ingredients -Quarantine area -Storage of customer materials (private property area)

MATERIAL STORAGE AREA

Removed components and Furniture


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1.8.51.8.6 Aircraft painting facilities

Aircraft painting facilituies allow DFS to perform full painting on aircraft, or touch-up paint in specific cases. These paintings are performed by specialized subcontractors identified in the list ref. LI/ST/04-007 under DFS quality system. DFS performs the aircarft preparation before painting operations, the structural inspection after stripping, inspection after painting, aircraft configuration after painting and final release to service in accordance with procedure IN/ST/13-239.

The technical means (ventilation, extraction, environmental control, aircraft access platforms and ground support equipments, security and cleaning equipments...), the work spaces and storage are provided by the subcontractor.

SatysTTS Le Bourget painting facilities The specialized subcontractor SatysTTS (former STTS) performs paintings of aircraft components or complete painting of aircraft during maintenance. Aircraft are transferred to STTS facility using taxi way. SatysTTS facilities meet the DFS safetyecurity and control requirements according to the quality assurance plan issued by the subcontractor. This facility is ISO14001 certified and equipped with fire safety systems, ventilation and equipments for aircraft & personnel protection.

The facility is appropriate to accomodate a Dassault Falcon aircraft in an area of approximately 40m x 30m and for painting of aircraft components in a specific cabin.

Hangar (paint preparation) Hangar (paint finish)


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Sabena Technics Painting, Dinard The Sabena Technics Painting based in Dinard has surface of a 3525m². This hangar is adjacent to Sabena Technics maintenance facilities in Dinard, and ensures commercial and business aircraft painting. The facilities are equipped with heating & ventilation system, storage of paint rooms ..., a preparation area close to the painting bay. For its painting visit, DFS has an office and ground support equipements provided by Sabena Technics Painting.

MAINTENANCE & TOOLING ROOMILLAGE

PAINTSTORAGE

PAINT PREPARATION

HANDLING AREA

COMPRESSOR DRYING SYS.

INGREDIENTS STORAGE

A/C PAINTING BAY


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Sabena Technics Painting, Mérignac The Sabena Technics Painting hangar HA based in Merignac has surface of a 3216m². This hangar is adjacent to Dassault Aviation facilities, and ensures commercial and business aircraft painting. The facilities are equipped with heating, lighting ventilation system, storage of paint rooms, a preparation area… close to the painting bay. For its painting visit, DFS has an office and ground support equipements provided by Sabena Technics Painting.

Dassault Aviation Merignac

Sabena Technics Merignac

HHaannggaarr HHAA SSaabbeennaa TTeecchhnniiccss

PPaaiinnttiinngg Dassault Aviation

Mérignac

N


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Satys Sealing & Painting Lelystad (The Netherlands) Satys Lelystad painting facility is located 50 kms from Amsterdam and has a surface of a 1440m². It provides stripping and painting services for commercial and business aircraft painting. The facility is equipped with heating, lighting ventilation system, storage rooms, preparation and planning office, a preparation area, air extraction, rinsing of residues ... etc…

Satys Lelystad has a 40-year experience with aircraft painting (Fokker aircraft)

Q.A.P.S. GROUP B.V. ROADRUNNERLAAN 8218 LELYSTAD

2ND FLOOR

FACILITY TECHNICAL

AREA

FACILITY

TECHNICAL AREA

STORAGE

COMPRESSOR

ARGON

INSTALLATION

HEATING SYSTEM

1ST FLOOR

STORAGE

CSR ROOM

STORAGE

OFFICE

MEETING

OFFICE

OFFICE

OFFICE

KITCHEN

WC

STAIRS

STAIRS

SERVER


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Dassault Aviation Mérignac facilities (AT2 and AT3 station)

Painting facilities Dassault Aviation in Merignac are used for painting of new aircraft before delivery. However, use by Dassault Falcon Service for painting aircraft in service can be occasionnaly performed for DFS maintenance operations. It involves the provision of means of control and office by Dassault Aviation.

The specialized subcontractor ACOS carries out the painting of the aircraft according to DFS standard. The subcontractor is also qualified by Dassault Aviation and has a large experience in Dassault Falcon aircraft painting.

The AT2 painting cabin (dimensions 25m x 40m x 10m) is located in Building E of Dassault Aviation Merignac facilities, with direct access to parking area and airport taxi way. It has appropriate means for sanding and painting of aircraft (horizontal flow ventilation system, environmental control system in temperature and humidity, access and security means, ground support equipment ...). Use of this installation requires removal of the winglets before painting then reinstallation by DFS staff after painting operations.

AT3 cabin has been qualified in 2016, for paint touch-ups only. This cabin accommodates all Dassault Falcon aircraft types without limitation.

� Sabena Technics Merignac facility

�Runway Bordeaux-Merignac airport


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1.8.61.8.7 Line maintenance stations DFS

Dassault Falcon Service permanent line maintenance stations (a.k.a. “satellites”)are permanent facilities listed in MOE chapter 5.3 (line maintenance stations following the §145.A.75 (d)).

Line stations where customer technicians perform maintenance in accordance withDFS Part 145 approval are also identified in MOE chapter 5.3. Facilities and means are described in a specific procedure.

Occasionnal line maintenance locations are approved in accordance withprovisions of MOE chapter L2.0 and procedure PR/CM/09-024.

OSAC is notified of occasional or temporary line maintenance locations by the Quality Safety Environment Department.


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1.8.71.8.8 Principalty of Monaco Hangar, Alpha Gol f Aviation, Nice

This maintenance location Alpha Aviation Golf is used for aircraft maintenance performed by customer mechanics on aircraft Dassault Falcon F7X S/N 200 registration 3A-MGA operating for the Prince of Monaco, this maintenance being performed under DFS Part 145 approval.

The hangar is located at Nice Côte d'Azur airport with a parking area and direct access to airport taxiways. It is designed and equipped for line maintenance activities: surveillance and security system, ground support equipments, storage area for materials and ingredients, office & accomadations for maintenance staff…..

MAGASIN

ZONE

TECHNIQUE

ZONE VIE

BUREAU

ZONE EQUIPAGES – SOUTIEN AVION

DETACHEMENT TECHNIQUE ALPHA GOLF AVIATION


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1.9 SCOPE[CJ3] OF WORK

PART145.A.20 PART145.A.42 (c) PART145.A.70 (a) 9 PART145.A.75 (a),(b),(c),(d),(e) PART145.A.80 PART M Appendix IV

AMC 145.A.20 AMC 145.A.80

Procedures and instructions mentioned in current ch apter:

- PR/ST/01-118 Capability List Management Procedure - SP/ST/03-166 Limited parts manufacturing under Part 145 - IN/ST/13-239 Perform an aircraft painting work package

The table below defines the scope of work in accordance with EASA Part 145, US FAR 145 and the maintenance regulations mentioned in chapter 1.1.

DFS performs all levels of aircraft maintenance works, including C Checks, repairs and modifications.

DFS also performs tests, engine and systems settings, inspections and tests of altimeters and transponders, mandatory radio and navigation equipment tests (IRB), as well as avionics modifications.

Main Base Le Bourget Class Rating Limitations Aircraft A1 Dassault Aviation

Falcon 50 (Honeywell TFE731) Falcon 50EX (Honeywell TFE731) Falcon 900 (Honeywell TFE731) Falcon 900C (Honeywell TFE731) Falcon 900EX (Honeywell TFE731) Falcon 900EX EASy / DX/ LX (Honeywell TFE731) Falcon 2000 (CFE 738) Falcon 2000EX (PWC PW 308) Falcon 2000EX EASy / DX / LX/ S / LXS (PWC PW 308) Falcon 7X (PWC PW 307A)[CJ4], Falcon 8X (PWC PW 307D)[CJ5]

BASE LIGNE

X X X X X X X X X X

X X X X X X X X X X

Engine APU

B1 Turbines[CJ6]

Honeywell International Inc. TFE 731-3,-5,-40,-60 CFE Company CFE 738 Pratt & Whitney Canada Corporation PW308 Series PW307 Series Inspection, test, repair, modification (*)

B3 APU[CJ7]

Honeywell International Inc. GTCP 36-100 Series GTCP 36-150 Series Inspection, test, repair, modification (*)

Components others than engine or

APU assemblies

C1 Air conditioningPressurisation

Component maintenance according to « Capability List Part 145 / FAR 145 » (ref. LI/ST/03-002), managed per procedure PR/ST/01-118 « Manage Part 145 / FAR 145 Capability List »[CJ8]

C3 Communication and Navigation

C4 Doors and accesses

C5 Electrical generation

C6 Aménagement

C7 Engine –APU accessories

C8 Flight controls

C9 Fuel

C12 Hydraulics

C13 Instruments

C14 Landing gear

C17 Pneumatic

C18 Fire protection

C20 Structure Specialised

work D1 Non-destructive testing (NDT)

Eddy current, Ultrasonic inspection, Magnetic particle testing, Dye Penetrant testing

(*) see hereafter the limitations for engine maintenance


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Secondary Base DFS Merignac, France (line and base maintenance)

Class Rating Limitations Aircraft A1

Dassault AviationFalcon 7X (PWC PW 307A), Falcon 8X (PWC PW 307D)

BASE LIGNE

X X

Engine / APU

B1 Turbines

Pratt & Whitney Canada Corporation PW307 Series Inspection, test, réparation, modification (*)

B3 APU

Honeywell International Inc. GTCP 36-150 [FN] Inspection, test, réparation, modification (*)

Components C5 Electrical generation

Component maintenance according to « Capability List Part 145 / FAR 145 » (ref. LI/ST/03-002), according to procedure PR/ST/01-118 « Manage Part 145 / FAR 145 Capability List » Main batteries : Securaplane P/N 9750W0390-5 Concorde P/N RG-380E/44KSH and RG-380E/44KSH-7X (inspection and capacity test)

(*) see hereafter the limitations for engine maintenance Secondary Base DFS Rome, Italy (line and base maint enance)

Classe Catégorie Limitations Aircraft A1 Dassault Aviation

Falcon 50 (Honeywell TFE731) Falcon 50EX (Honeywell TFE731) Falcon 900 (Honeywell TFE731) Falcon 900C (Honeywell TFE731) Falcon 900EX (Honeywell TFE731) Falcon 900EX EASy / DX / LX (Honeywell TFE731) Falcon 2000 (CFE 738) Falcon 2000EX (PWC PW 308) Falcon 2000EX EASy / DX / LX / S / LXS (PWC PW 308) Falcon 7X (PWC PW 307A), Falcon 8X (PWC PW 307D)

BASE (**) LIGNE

X

X X

X X X X X X X X X X

Engine / APU

B1 Turbines

Honeywell International Inc. TFE 731-3,-5,-40,-60 Inspection, test, réparation, modification (*)

B3 APU

Honeywell International Inc. GTCP 36-100 Series GTCP 36-150 [F] Inspection, test, réparation, modification (*)

(*) see hereafter the limitations for engine maintenance (**) DFS Rome base maintenance limitation specific to customer AMI, per quality assurance plan ref. PQ/CM/04-007


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(*) LIMITATIONS OF APPROVAL SCOPE – RATINGS B1 / B3 (ENGINE / APU) Inspection, test, repair, modification according to the Maintenance Manual

Moteurs –APU Honeywell : Line mai ntenance • Maintenance tasks according to LMM on installed engines / APU, in DFS facilities :

• Scheduled Engine/APU maintenance checks (150-250 FH, 300-400FH …etc…) excluding Major Periodical Inspections (MPI),

• Line maintenance :

o general or detailed inspections (including borescope inspections, end of rental inspections …),

o servicing, including replacement of filters…,

o tests, settings, adjustments,

o troubleshooting and defect rectification including replacement of accessories,

o modifications (SB) and application of Airworthiness Directives on engine / APU

Note : operations of maintenance according to LMM on engines / APU removed from aircraft are scheduled only with the authorisation of the manufacturer.

• Ratings B3, APU Honeywell :

- GTCP 36-100 Series : 36-100 [A] for Dassault Falcon 50 and 50EX

- GTCP 36-150 Series :

o 36-150 [F] for Dassault Falcon 900, 900EX, 900EX EASy

o 36-150 [F2M] for Dassault Falcon 2000, 2000EX, 2000EX EASy

o 36-150 [FN] for Dassault Falcon 7X, 8X

Moteurs CFE 738 : Minor Maintenance (replacement of accessories and LRU, replacement of gearbox, scheduled line maintenance checks, servicing, replacement and adjustment of engine fan …) according to the LMM, on engine installed or removed from aircraft Moteurs Pratt & Whitney Corporation : Line Maintena nce according to EMM, engine installed or removed from aircraft and with an authorisation from Pratt & Whitney Canada Corp. PW 308 Series : PW 308C PW 307 Series : PW 307A Note : engine maintenance PWC 307D is carried-out under rating A1 (Aircraft) only when engine installed on the aircraft

Maintenance on engine / APU installed on the aircra ft Line maintenance on engine / APU installed on the aircraft can be performed at DFS Le Bourget or (exceptionally) at another permanent maintenance location under Part 145 rating B1/B3 on the condition to guarantee the conditions with respect to material, tooling, personnel and return to service according to instruction IN/ST/02-068 (cf. MOE 2.16). Any such operation is subject to a prior validation from DFS Quality Department. Maintenance on engine / APU removed from aircraft ( rating B1 / B3) This maintenance can be only be performed when based on a written agreement from the engine manufacturer, confirmed by DFS Engine support expert. The maintenance work is performed by DFS engine specialists according to manufacturer specifications, in the specific engine maintenance area (MOE 1.8), or on an engine stand positioned next to the aircraft.

End of rental inspections – Honeywell engines & APU When rented Honeywell engine / APU are removed in serviceable condition from the aircraft (rental duration expired), they are returned to the manufacturer or to another operator according to a specific Honeywell procedure. This return is arranged after application of an end of rental inspection certified under Part 145 rating B1 (or B3)[CJ9]: - performance check,

- removal of engine / APU assembly,


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- visual inspection, borescope inspection, inspection of magnetic plugs,

- engine oil sample analysis, engine oil drainage,

- long term preservation performed on the engine / APU removed from aircraft.

If this inspection concludes to the satisfactory condition of engine / APU, an EASA Form One is issued by a certifying engine technician according to instruction IN/ST/02-068.

Maintenance on new aircraft under Dassault Aviation responsibility Dassult Falcon aircraft in new condition not delivered to operators (known as “Demo” aircraft) are subject to line maintenance performed by DFS on Dassault Aviation request. This maintenance is usually performed by a specific team of DFS Ramp Service which will deliver the work with a certificate of maintenance (CETE).Then the aircraft is returned to service by Dassault Aviation under its EASA Part 21G POA approval, according to the procedure exposed in Dassault’ Production Organisation Exposition ref. DGQT 0.3.3.001.

Maintenance on components installed on aircraft

DFS may carry out maintenance on a component installed on aircraft or temporarily removed for access in accordance with component maintenance data (CMM or any applicable maintenance data published by the OEM) when no aircraft maintenance data is available. These maintenance operations may be performed in base or line maintenance facilities (including technical assistance outside approved maintenance locations). They are limited to maintenance not requiring specific tools or test equipment, neither a specific training or maintenance facilities such as a component workshop would be necessary.

These operations may also be performed by OEM staff according to conditions defined in MOE 3.12.

Examples : - Operations on installed seats (adjustment of seat mechanism, replacement of cosmetics parts…); - Replacement of component of cabin table, operation on electric window shade.

Limited manufacture of new parts under Part 145 mai ntenance approval In accordance with Part 145.A.42(c), a restricted range of aircraft elements can be manufactured by DFS or a DFS subcontractor working under DFS quality system (see list LI/ST/04-007) for installation on an aircraft or component attending maintenance at DFS. Applicable work scope and conditions are defined in MOE 2.2 and procedure SP/ST/03-166. This procedure involves no constitution of a stock, and no certification of the new parts under a production organisation approval. Aircraft painting Aircraft painting (aircraft livery) is a base maintenance activity defined in instruction IN/ST/13-239 « Perform an aircraft painting work package» and carried-out at specific facilities identified in MOE 1.8. Paint touch-up operations on an aircraft are performed according to instruction IN/ST/09-084 « Conditions of paint touch-up operations on the aircraft ». Wing assembly repair at Dassault Aviation Martignas facility On a one-off basis, DFS applies for a deviation to OSAC to perform repair of a wing assembly (or sub elements) under its maintenance approval (rating C) at Dassault Aviation Martignas facility. The maintenance is performed with Dassault’ equipment, skills and resources and is subject to independent inspections by DFS structure specialists. A quality assurance plan specifically defines the conditions of each work package. Check « A » - Base Maintenance Aircraft « A » maintenance checks (or equivalent) are considered as a base maintenance activity, unless specific conditions are arranged (work scope, planning, duration and resources limitations …). Such conditions shall be validated by DFS Quality Safety Environment Department and French Civil Aviation Authorities. Dassault Falcon Service occasional or temporary mai ntenance locations - all permanent locations for aircraft base maintenance (including aircraft painting) are listed in MOE 1.8,

- all permanent locations for aircraft line maintenance are listed in MOE 5.3, including customer line maintenance activities under DFS Part 145 quality system.


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For an occasional line maintenance location (MOE L2.0) or when maintenance is organised at a temporary location without any need to change DFS approval specifications (ex. aircraft or engine or component type) :

-aircraft line and base maintenance at a temporary location, -engine / APU maintenance (ratings B1/B3) or component maintenance (ratings C) at a temporary location,

the maintenance environment and conditions are subject to an evaluation recorded in a specific form (ref. IM/ST/07-101) with a joint validation by the operation manager and the Quality department. The maintenance activity is subject to the correction of possible discrepancies and limited to a duration of 10 months. Before the end of this period and if the activity is expected to continue further, an audit is carried-out by the Quality department to re-evaluate the working conditions of subject maintenance location and apply for its addition to DFS maintenance approval according to MOE 1.11 procedure. The activity at each maintenance location is described in a specific instruction identified in the MOE, and in a Quality Assurance Plan (QAP) when the activity deals with base maintenance specific to a customer. Each instruction defines the work scope applicable to the maintenance location. This local scope can not be extended beyond DFS Part 145 approval scope.


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1.10 NOTIFICATION PROCEDURE TO THE AUTHORITY OF CHA NGES TO THE ORGANISATIONS’S ACTIVITIES / APPROVAL / LOCATION / PERSONNEL

PART 145.A.15 PART 145.A.30 (a) (b) PART 145.A.70 (a) 10 PART 145.A.85

AMC 145.A.15

GM 145.A.70 (a) 9

Procedures and instructions mentioned in current ch apter: PR/CM/00-103 Audits - Sondages

General principles

The Part 145 approvals manager notifies to OSAC an change in following areas :

- name of the company

- location of the main site and facilities

- any additional site

- Accountable Manager change

- Management staff listed in chapter 1.3 with Form 4

- ratings and capability list,

- facilities, instruments, tooling, tools, material, procedure, ratings and capability list, procedure relative to authorisation of certifying staff, if there is an impact on maintenance approval.

Authority will define specific conditions applicable to the maintenance organisation during implementation of these changes.

Following table gives the procdure and forms tu use for notification of the changes to the Authority :

Change Notification to OSAC

Form Classification

Name of the company

by e-mail DGAC Form 2 with MOE

Major

Location of the main site of maintenance

DGAC Form 2 with MOE Audit Report

Any additional maintenance location Accountable Manager

Declaration signed by the Accountable Manager

DGAC Form 2 Declaration of Accountable Manager (MOE chap. 1.1)

Management staff listed in chapter 1.3 with Form 4

by e-mail DGAC Form 4 and MOE

Facilities, instruments, tooling, tools, material, procedure

MOE and procedure Minor if impact on ratings

Ratings and capability list, DGAC Form 2 and MOE Major

Procedure relative to authorisation of certifying staff, if there is an impact on maintenance approval.

List of Certifying Staff Minor (*)

(*) Note:

- If the amendment leads to a modification of the approval certificate or the scope of approval, the Part 145 quality manager issuesthe DGAC Form 2 to OSAC with a copy of the amendment to the MOE as soon as possible, in any case before changes takes effect and especially when staff or organisation changes on short notice.

- the new Accountable Manager must be able to demonstrate its authority and basic understanding of both Part 145 regulation and his/her responsibilities as accountable manager

- for non-EASA approvals, refer to the detailed provisions in MOE supplements.


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- minor changes to DFS Part 145 approval scope :

o organisation change in organisation withouteffect on facilities or approval scope,

o changes in the facilities without effect on the scope of approval,

o duties of managers without impact on provisions of 145.A.30,

o total manpower (≤ 50% without impact on the scope of approval),

o list of authorised personnel (≤ 50 % without impact on the scope of approval),

o component capability list : addition of a P/N in a rating or ATA chapter already approved, change in scope of maintenance of already approved P/N,

o change in the work scope of a non EASA Part 145 subcontractor without impact on the scope of approval,

o minor change in manpower, tools, applicable maintenance data and equipments without impact on the scope of approval,

o change of contract between DFS and subcontractor without impact on the scope of approval,

o minor changes in MOE procedures or associated procedures referred to in the MOE (without impact on compliance with Part 145 approval),

o changes in the list of approved suppliers

Implementation of changes Considering its importance for DFS maintenance activities, any major change is subject to an internal validation within QSE Department (Part 145 Quality Manager, Approvals Manager, VP Quality Safety Environment) prior to its notification to the authority, to review all aspects pertaining to the approval scope and DFS organisation. Before its implementation, any change in DFS maintenance organisation is systematically notified with a DGAC Form 2 or by mail (as mentioned above) before its implementation to OSAC DOGD department. In case DFS needs to implement all or part of a change prior to its approval, the following information is notified to the competent authority :

- nature of the change to implement,

- reason for this implementation

- target date for implementation,

- compensating actions during the review by the Authority (transfer schedule, additionnal surveillance by quality department, assurance provisions…)

Prior to any change is implemented in DFS organisation (e.g. occasional maintenance location, one-off subcontractor …), DFS QSE Department performs an independent change assessment using any appropriate means (questionnaire, sample check, audit, SMS safety assessment …) in order to check that safety and quality conditions are maintained. The result is issued to the Accountable Manager.

This assessment can be initiated as necessary at any moment by the QSE Department, as mentioned in procedure PR/CM/00-103.

DFS may also request a special authorisation from its authority in accordance with chapter 3.10 of the MOE.

As part of the surveillance by the Authority, DFS grants access to its facilities and to any part of the maintenance organisation, particularly if an on-site assessment is required. In case of change of Accountable Manager or designated personnel, a contact is established between this manager and the Authority in relation to the duties and commitment defined under Part 145 approval.


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1.11 EXPOSITION AMENDMENT PROCEDURES

PART 145.A.70 (a) 11, (b), (c) PART 145.A.85

GM145.A.70(a) 6,7

The Part 145 Quality Manager is responsible of : - compliance of the MOE with regulations and the actual organisation of the company, - follow-up of the MOE and associated procedures in consultation with the concerned staff, - classification minor or major changes of the MOE, - approval of minor changes of the MOE and notification of major changes to the OSAC, - sending any amendment of the MOE and associated procedure to OSAC Each MOE edition will be subject to a minor or major change, approved by the Part 145 Manager. The classification criteria are defined in Chapter 1.10. In all cases, the Part 145 Quality Manager issues the new edition to OSAC.

The major amendment will apply once the MOE and associated procedures (procedures, instructions, capability list) have been approved by OSAC.

The amendments classified as “major” are approved by the OSAC before implementation.

Amendment identification : Any amendment of the MOE and associated procedures is issued to the OSAC either for information or for approval under the rules defined below :

- each amendment is dated and numbered,

- each amendment is described in the "Table of revisions" section containing:

o the minor or major classification of the amendment,

o the list of modified pages,

o a brief description of the changes,

o mention of the approval of the amendment (or by the Director Quality Safety Environment for minor changes or the reference of the approval letter for the major developments OSAC),

- the amended text is highlighted by a vertical line in the left margin except in case of significant changes to the MOE.

Delegation procedure

Amendments classified as "minor" are approved by the Director Quality Safety Environment or his designated representative, provided they meet the criteria in MOE 1.10.

The Part 145 Quality Manager sends the amendments classified as Minor to OSAC and archives the acknowledgment of receipt.

The date of issue to OSAC prevails for the application of the amendment.

Procedures attached to the MOE The list of procedures associated to MOE is mentionned in Chapter 5.1.2. These procedures are subject to prior approval of OSAC.

Other procedures and instructions listed in the MOE is provided to the Authority upon request.

Changes to line maintenance outstations require prior approval of relevant DFS instructions by OSAC in case of a change or limitation in the approval scope, location, signee, staff or manager. OSAC approval is not required in case of minor change.


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Section 2 : Maintenance Procedures

TABLE OF CONTENTS

TITLE PAGE

2.1 SUPPLIER EVALUATION AND SUBCONTRACTING CONTROL PROCEDURE 76

2.2 INSPECTION & ACCEPTANCE OF AIRCRAFT COMPONENTS AND MATERIALS FROM OUTSIDE PROVIDERS

79

2.3 STORAGE, TAGGING AND RELEASE OF AIRCRAFT COMPONENTS AND MATERIALS TO AIRCRAFT MAINTENANCE PERSONNEL

82

2.4 ACCEPTANCE OF TOOLS AND EQUIPMENTS 85

2.5 CALIBRATION OF TOOLS AND EQUIPMENT 87

2.6 USE OF TOOLING AND EQUIPMENT BY THE PERSONNEL (ALTERNATE TOOLS INCLUDED)

89

2.7 CLEANLINESS STANDARDS OF MAINTENANCE FACILITIES 91

2.8 MAINTENANCE INSTRUCTIONS AND RELATIONSHIP TO AIRCRAFT / AIRCRAFT COMPONENT MANUFACTURERS INCLUDING UPDATES AND DISTRIBUTION TO THE PERSONNEL

94

2.9 REPAIR PROCEDURE 97

2.10 AIRCRAFT MAINTENANCE PROGRAMME COMPLIANCE 99

2.11 AIRWORTHINESS DIRECTIVES 100

2.12 OPTIONAL MODIFICATIONS 101

2.13 MAINTENANCE DOCUMENTATION AND COMPLETION INSTRUCTIONS 103

2.14 TECHNICAL RECORDS CONTROL AND STORAGE 107

2.15 RECTIFICATION OF DEFECTS IDENTIFIED IN BASE MAINTENANCE 110

2.16 RELEASE TO SERVICE 111

2.17 RECORDS FOR THE OPERATOR 114

2.18 NOTIFICATION OF DEFECTS TO THE COMPETENT AUTHORITY / OPERATOR / MANUFACTURER

115

2.19 RETURN OF DEFECTIVE COMPONENTS TO STORE 117

2.20 DEFECTIVE COMPONENTS TO OUTSIDE CONTRACTORS 119

2.21 CONTROL OF COMPUTER MAINTENANCE RECORDS SYSTEMS 120


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2.22 CONTROL OF MAN-HOUR PLANNING VS. SCHEDULED MAINTENANCE WORK 122

2.23 CONTROL OF CRITICAL TASKS 124

2.24 REFERENCE TO SPECIFIC MAINTENANCE PROCEDURES 125

2.25 PROCEDURE OF DETECTION AND RECTIFICATION OF MAINTENANCE ERRORS 127

2.26 SHIFT / TASK HANDOVER PROCEDURE 129

2.27 NOTIFICATION OF ERRORS AND AMBIGUITIES IN MAINTENANCE DATA TO THE TYPE CERTIFICATE HOLDER

131

2.28 PRODUCTION PLANNING PROCEDURES 132

Note :

- Base maintenance on aircraft is defined in process ref. DP/CM/09-002, - Line maintenance on aircraft is defined in process ref. DP/CM/09-003, - Maintenance on engine/APUand components are defined in process ref. DP/CM/09-004, - Non-destructive testing (NDT) is defined in instruction ref. IN/CM/12-230 “Maîtriser les procédés ».


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2.1 SUPPLIER EVALUATION AND SUBCONTRACTING CONTROL PROCEDURE

PART 145.A.42 (a) PART 145.A.70 (a) 12, 14, 16 PART 145.A.75(b)

AMC 145.A.42(a) AMC 145.A.75(b

Procedures and instructions mentioned in current ch apter DP/CM/09-009 Process « Supply chain » PR/ST/16-221 Selectionner, référencer, évaluer, réévaluer, surveiller les fournisseurs PR/ST/16-222 Contractualiser PR/ST/16-223 Approvisionner, réceptionner, traiter les litiges LI/ST/04-007 Liste sous-traitants entretien travaillant sous agrément DFS CL/CM/02-005 Clause Qualité matériels installés sur les Falcon CL/ST/03-007 Clause qualité applicable aux sous-traitants intervenant à DFS Note : the list of DFS approved repair organisations is managed in SAP system.

General principles

This paragraph details the procedure of evaluation of suppliers of materials and control of subcontractors provinding maintenance services to DFS.

Application

DFS process « Supply chain » is defined in the process chart ref. DP/CM/09-009.

All suppliers (manufacturer, approved vendor, broker, maintenance organisation, tooling provider …) and subcontractors of DFS are managed as per the procedures below.

Phase Procedure Documents

Évaluation On internal DFS demand SAP, List of approved suppliers & subcontractors Questionnaire

Selection and approval

Analysis of supplier questionnaire and received documents Audit if needed (pre-audit mandatory for subcontractors not approved under EASA Part 145)

Questionnaire Audit report List of approved suppliers & subcontractors

Contractor registration Management Distribution of lists

Contractor registration (SAP) Issue of supplier/contractors list within DFS Prior OSAC approval for subcontractors not approved under Part 145

SAP, List of approved suppliers & subcontractors

Contracting Issue of material and repair orders

PR/ST/16-222 PR/ST/16-223

SAP, Purchase Order, contract

Recording Monitoring of services and contractors

Analysis of QCD performance Reception discrepancies Audit if necessary

SAP, List of approved suppliers & subcontractors Audit, DACP

Maintenance and revocation of DFS suppliers / subcontractors approvals

Surveillance audit following analysis of findings / non-conformities

SAP, List of approved suppliers & subcontractors Audit, DACP

Their scope of work, supervision of works, records, personnel training, reception of service by DFS are defined in DFS quality clauses for each supplier as above. These clauses are taken into account by the supplier into a quality assurance plan detailing the procedures implemented during its activities for DFS.


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- clause CL/CM/02-005 « Quality Clause for materials installed on Dassault Falcon aircraft » is mentioned on purchase orders and includes the requirement of free access for the competent authorities.

- clause CL/ST/03-007 defines the requirements applicable to subcontractors working in DFS facilities (on-site).

Subcontracted works are recorded in DFS SAP database. They can be performed once according to a single purchase order, or be recurrent per a service agreement issued according to procedure PR/ST/16-222.

Evaluation, selection and approval of suppliers / m aintenance subcontractors

Criteria and evaluation, selection and approval of suppliers and subcontractors are defined in the following procedures :

- PR/ST/16-223 Approvisionner, réceptionner, traiter les litiges,

- PR/ST/16-221 Sélectionner, référencer, évaluer, réévaluer, surveiller les fournisseurs,

- SP/ST/01-122 Management of suppliers for Purchasing, Tooling, Facility Support Departments

Before working with a supplier or subcontractor, the Purchasing Department sends a questionnaire (general informations, organisation, approvals and certification...) to its management. The company will evaluated on its response and approvals (work scope, technical processes capability, personnel qualification …), and if necessary are audited depending on the company’s activity and approvals (subcontractors not approved under EASA Part 145 are subject to a pre-audit and shall be approved by OSAC prior to any work for DFS).

Data of suppliers and subcontractors are recorded in SAP Suppliers file and the lists of suppliers or subcontractors. This data mention the scope of work and limitations of suppliers and subcontractors.

DFS selects in priority subcontractors holding EASA Part 145 and FAR 145 maintenance approvals. Maintenance subcontracors working under DFS quality system are referenced in list ref. LI/ST/04-007 maintained by DFS Quality Department as mentioned in MOE chapter 5.2.

Equipment repair shops are identified in list ref. LI/ST/09-018. These workshops are mostly original equipment manufacturers (OEMs) or specialised maintenance organisations approved by OEMs as mentioned in MOE cahpter 5.4.

As specified in MOE 5.2, DFS policy is to contract with subcontractors approved under EASA Part 145 and US FAR 145. Nonetheless, DFS also subcontracts services to companies not approved under EASA Part 145 on the following conditions:

- the activity does not require an EASA Part 145 maintenance approval (e.g. aircraft interior/exterior cleaning, leather refurbishment by cleaning or repigmentation …) ;

- the subcontractor listed as per MOE 5.2 works under supervision of a designated DFS technician or specialist.

Any work ordered by the Customer CAMO (or equivalent) can be totally or partially subcontracted only if DFS Sales and Marketing Dept notified the Customer accordingly and obtained its prior approval.

The aircraft return to service is pronounced by DFS after control / inspection of the aircraft element delivered or after execution of the supervised maintenance operation, check of maintenance data used during maintenanace work, and after the issue of a certificate of conformity by the approved subcontractor (cf MOE 2.2). DFS certifying staff issues an EASA Form One for the aircraft element or a Certificate of Release to Service for the aircraft including the work carried-out by the subcontractor (see MOE 2.16).

Monitoring of suppliers and subcontractors The Purchasing Department monitors suppliers and subcontractors with CQD performance indicators. The Quality Department is in charge of the quality surveillance as detailed in procedure PR/ST/16-221.

The quality surveillance of subcontractors is performed according to MOE 3.1. An audit planning for suppliers and subcontractors is defined each year by the Quality Department. Quality audits and/or sample checks of suppliers and subcontractors holding their own maintenance approval (EASA Part 145 or US FAR 145) are performed as necessary based on the monitoring and the surveillance indicators.

Subcontractors working under DFS Part 145 quality system are audited every 2 years and the materials are subject to a receiving inspection according to MOE 2.2. Sample checks are also scheduled for major DFS subcontractors.

The subcontractor’s workscope is checked by the Purchasing Department before any order and by the Quality Department during audits, sample checks and revisions of lists LI/ST/04-007 (subcontractors under DFS quality system) and SAP records (repair contractors).


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DFS audits are followed by an audit report and corrective / preventive actions requests if some audit items were found unsatisfactory (see MOE 3.3). Time schedule for of corrective / preventive actions is decided in agreement with the supplier or subcontractor. DFS Quality Department follows the findings actions status (Team system) after audits and sample checks. In case of an important finding, the Quality department may ask for the limitation of the workscope of the subcontractor, the temporary suspension of all activities (pending the satisfactory implementation of all corrective actions) or a revocation of the supplier / subcontractor’s approval with DFS.

Management of contracts and orders

The Purchasing department manages the contracts and service agreements with suppliers and subcontractors (one-time orders or service agreements for major contractors).

This is based on SAP suppliers file and list ref. LI/ST/04-007 for the issue of material or maintenance purchase orders. These orders are based upon material or repair requests (DA) submitted by the operational managers (aircraft supervisors, purchasing or preparation officers …). All DFS purchase orders are created and recorded in SAP system.

In case of discrepancy, or change to the agreed contractor work scope, the Purchasing department would then coordinate with DFS Quality department for assistance.


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2.2 INSPECTION & ACCEPTANCE OF AIRCRAFT COMPONENTS AND MATERIALS FROM OUTSIDE PROVIDERS

PART 145.A.42 (a) (b) (c) (d) (e) PART 145.A.55 (a) PART 145.A.70 (a) 12, 14, 16

AMC 145.A.42 (a) (b) (c) (d)

Procedures and instructions mentioned in current ch apter

DP/CM/09-009 Processus « Chaîne logistique » PR/ST/16-223 Approvisionner, réceptionner, traiter les litiges SP/ST/03-166 Fabrication de pièces sous règlement PART 145 IN/ST/09-098 Critères des démarches de sous-traitance IN/ST/09-099 Réceptionner un achat IN/ST/09-100 Réceptionner un retour de réparation IN/ST/09-107 Approvisionner IN/ST/09-143 Réceptionner un colis IN/ST/10-177 Critères d'acceptation des documents libératoires General principles

This chapter deals with the conformity of materials in general (aircraft elements, standard parts, raw material, consumables), as they are received from suppliers / subcontractors, or the product of a Part 145 fabrication procedure.

Application

The reception of materials and aircraft elements from suppliers is performed either :

- directly in DFS store premises at DFS Le Bourget or DFS Merignac for material not provisioned from DAFS (Tremblay en France),

- or on the aircraft maintenance station with the manager issuing the material request (cabin furniture, carpets, engines, large material …),

- at DFS receiving area in Daher-DAFS Tremblay en France facility for new or used components provisioned from DAFS stock for DFS Le Bourget and DFs Merignac.

Receiving inspection is performed by designated logistics contractor personnel and includes the check of material general condition and compliance of materia release certificates based on the purchase order. Afterwards, the material is collected and secured in roll containers and shipped using a shuttle truck to DFS Le Bourget and Merignac storage facilities. At each facility, after checking the condition of received containers, the material is delivered to the relevant departments (Ramp Service, hangars, component repair shops) at specific delivery stations. This activity assigned to Daher specific personnel is subject to contracts between DFS and Daher for DFS Le Bourget and DFS Merignac supply management.

DFS Store department is managed according to process chart ref. DP/CM/09-009 «Supply chain ».

The inspection and acceptance of aircraft elements and materials is detailed in procedure PR/ST/16-223 and the following instructions :

- IN/ST/09-098 for general criteria for the reception of subcontracted services, - IN/ST/09-099 for the reception of a purchase order, - IN/ST/09-100 for the reception of a repair service from a supplier or subcontractor under DFS Part 145

quality system, - IN/ST/09-107 for material provisioning, - IN/ST/09-143 for the logistics aspects of shipment reception, - IN/ST/10-177 for acceptable material release certificates and certificates of conformity.

These procedures and instructions define :

- the physical incoming inspection in DFS store premises (visual check of the packaging, check of expiry dates, individual technical and control markings, consistency between markings, order and documents / certificates provided),


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- the documentation check of aircraft elements and material : check against the purchase order, delivery with all material release certificates (EASA Form 1 or equivalent, certificate of conformity for raw material or consumables), AD/CN status, status of life-limited parts if any, compliance with CDCCL requirements after completion of the work,

- the handling of material discrepancies found during the receiving inspection: immediate transfer to quarantine area by DFS Store, Purchasing Department notification to the suppliers, record of non-conformities in SAP suppliers data,

- the management of the quarantine area (materials and components tagging, segregation conditions, material scrapping and mutilation, records, conditions for the release of quarantined materials, transfer of defective parts into the unserviceable area, …),

- the acceptance of the delivery (material identification, marking, tagging, register, compliance with recommended storage conditions and life limits, acceptance records).

- the storage and archiving of material reception records (since 2013 under electronic format on a DFS data server, backed-up by another redundant server with an automatic data recording every 24 hours).

DFS personnel in charge of receiving inspection of aircraft elements and materials shipped by suppliers receives training on the procedures dealing with their domain of responsibility. At DFS Merignac secondary base in Merignac, the incoming inspection is performed by qualified logistics subcontractor personnel. In the following chapters, the word “store” applies to bothe DFS Le Bourget or DFS Merignac stores.

Unserviceable materials is segregated from serviceable material both physically and in SAP IT system. Any material or component found inoperative on installation (designated as DOA) is considered as unserviceable and processed as such.

Unserviceable items to be shipped out for repair or exchange (core return) and material pending to a customer decision are stored in areas separated from both serviceable material and from the material receiving area. This area is specifically identified and segregated from serviceable storage positions. Its management is assigned to DFS logistics subcontractor working in DFS premises under the conditions of MOE 2.4.

Unserviceable material placed in quarantine (for reception discrepancy, non-conformity to the order, material isolated for scrapping …) is also processed separately from the serviceable material and material to repair as follows:

- discrepancy recorded in SAP system during the receiving inspection ,

- storage in a secure quarantine area, only accessible to designated DFS personnel in charge of control of incoming materials ; this storage includes the material, release certificates and a discrepancy sheet identifying the Purchasing officer in charge and the reasons causing the isolation in quarantine.

This material and discrepancies are subject to a resolution procedure involving DFS Store Department, Purchasing Department and if necessary DFSQuality Department.

Material eligible to a scrapping operation are subject to a specific procedure involving DFS Purchasing Department, DFS Store and DFS customers in order to validate the decision to return the material to the operator or to the aircraft owner. When the element scrap is confirmed, it is either destroyed or made out of order by specialised contractors, so that their use on an aircraft becomes impossible, or by DFS with the issue of a destruction certificate.

Reception of large materials (equipment designated as « large items » : landing gear assemblies, engine, wing assemblies…etc …) is performed by the ordering department, DFS Store and DFS logistics subcontractor as follows :

- physical and technical incoming inspection at DFS Store or at the working station (hangar or equipment workshop concerned) after delivery by the Store or the transport company, the technical receiving inspection in particular is carried-out by DFS technical services,

- check of material release certificates (EASA Form One or equivalent).

Any reception discrepancy on a large element is traced on the material and its transport container as applicable. It is also subject to the creation of a discrepancy in SAP by DFS Store. As much as possible, the element is physically isolated so that it does not impede the handling and movements of other materials and vehicles in the workshop or in the hangar.

Reception of structure elements or components released by DFS component repair shops (ASE) is performed as follows:

- receiving inspection of the element or component repaired in the workshop or in the hangar after delivery by DFS Store or the logistics subcontractor,


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- check of the material release certificates (EASA Form One or equivalent), and of the job card traceing the repair of the component, signed-off by a certifying technician of the relevant DFS workshop.

Materials delivered to the Ramp Service The materials delivered to the Ramp Service for line maintenance :

- at DFS Le Bourget (main location),

- on a DFS line maintenance (“Satellite”) station (cf. MOE 5.3),

- at any other location either for occasional line maintenance or in case of AOG situation,

are subject to a receiving inspection performed by DFS Store according to the general principle (see above Application).

Nonetheless, the Ramp Service Preparation Department also checks the materials delivered, with an incoming general inspection and a check of the material release certificates. The Ramp Service notifies any case of discrepancy identified, in particular any problem with the acceptability of the materials according to the customer aircraft registration. Acceptable documents The material release certificates that are acceptable according to the aircraft registration and DFS maintenance approvals is described in instruction ref. IN/ST/10-177 and the « Tableau de Synthèse Agréments » ref. IN/ST/14-277 issued on DFS Intranet portal (accessible also at DFS line maintenance stations).

Inspection and acceptance of aircraft elements at the aircraft work station is defined in procedure PR/ST/16-223. In case of discrepancy, the defective aircraft element is subject to a deviation request by the subcontractor to DFS or the a repair performed either by the subcontractor or by DFS when the element is included in DFS Part 145 / FAR 145 Capability List (see DFS quality clauses ref. CL/ST/02-004 and CL/CM/02-005).

For material discrepancies with an impact on flight safety, an Inspection Report is systematically issued by DFS which will allow to record the analysis and the resolution of the discrepancy.

Fabrication of parts under Part 145 Aircraft parts can be manufactured in a DFS repair shop (AME) or by a subcontractor under DFS EASA Part 145 maintenance approval to address DFS needs as per Part 145.A.42(c). The type of elements eligible to this procedure, the approved data used for the operation, the inspection and identification of parts and the instructions for recording such operations are defined in procedure SP/ST/03-166. If parts are manufactured in advance for aircraft work packages of a similar definition, then the parts are directly assigned to the associated aircraft. If the aircraft has not yet arrived at DFS Le Bourget, the manufactured parts are collected and regrouped in the delivery area of the aircraft slot. These manufactured parts are not stored in DFS Store.

Suspected Unapproved Parts (SUP) Parts identified as possible SUPs are isolated in quarantine area and the Quality department immediately informed of the situation.

Suspected unapproved parts identified in DFS stores during material reception or in the stock are notified to civil aviation authorities using the applicable form (see MOE section V) and according to OSAC procedure P41-31.


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2.3 STORAGE, TAGGING AND RELEASE OF AIRCRAFT COMPO NENTS AND MATERIALS TO AIRCRAFT MAINTENANCE PERSONNEL

PART 145.A.25 (d) PART 145.A.40 (a) PART 145.A.70 (a) 12 PART M.A. 504

AMC 145.A.25 (d) 1, 2, 3 AMC 145.A.42 (b) AMC M.A. 504(a)(b)(d)2(e)


PR/CM/01-107 Réformer un équipement PR/ST/01-130 Faire un retour pour non utilisation IN/ST/02-063 Identifier un équipement déposé IN/ST/02-071 Conditions de magasinage IN/ST/09-099 Réceptionner un achat IN/ST/09-100 Réceptionner un retour de réparation IN/ST/09-129 Préparer une liste à servir IN/ST/09-136 Appros aux postes IN/ST/09-155 Gestion et traçabilité des articles soumis à péremption IN/ST/09-161 Gestion des articles soumis à TBO General principles

This chapter describes the procedures applicable to the control of the conformity of materials (equipments, aircraft elements, standard parts, material, ingredients, whether these materials are provisioned by DFS or provided by the customers).

Application In coordination with DFS Store Department, DFS approved logistics contractor (Daher) ensures the following services :

- delivery of materials (rotable spare parts, consumables, ingredients) from DAFS-Daher spares center (Tremblay en France) to DFS Le Bourget and DFS Merignac, and material return from DFS to Daher-DAFS,

- daily shuttle truck service from DFS Le Bourget to send / collect materials to/from DFS Merignac,

- storage of materials and ingredients received and assistance for the stock management,

- daily logistics service of hangars DFS LBG, Merignac and Ramp Service :

o material picking and preparation of deliveries to hangars and Ramp Service,

o delivery of ordered materials to each aircraft work station (slot) : ingredients cabinets and serviceable material shelves according to procedure IN/ST/09-136 « Approvisionnements aux Postes »,

o stock management and resupply of ingredients in all the hangars,

o on-demand transport of materials between DFS stores and the hangars,

o material flows specific to the Ramp Service (deliveries, return of materials to DFS Store),

o collection of components removed from aircraft and return to DFS Store in the unserviceable area,

o processing of returned components (unused materials, repair orders, materials eligible to scrap) and management of the store area assigned to those components,

o preparation and packaging of orders for shipping,

o resolution of all non-conformities identified according to DFS procedures.

The procedures implemented by the logistics subcontractor are detailed in the relevant quality assurance plan (QAP) filed with DFS Quality department. This plan is issued according to a service agreement on DFS logistic service specification.

The subcontractor uses its own work stations in DFS facilities (DFS store and hangars) for the on-site deliveries of ordered materials and for the monitoring of incoming orders.


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Storage and tagging of aircraft elements

DFS Le Bourget and DFS Merignac storage facilities are described in MOE 1.8. Their access is reserved to DFS store department personnel and to the logistics subcontractor personnel according to the instructions of the Purchasing & Logistics Manager.

The stores are opened during working days according to the shifts scheduled for maintenance teams (2x8 hours/day if applicable), the service is opened both in the Tool Store and in the Main Store by DFS or subcontractor’s storekeepers. The Ramp Service has a specific access to DFS store for tools during weekends.

In case of discrepancy, DFS Purchasing Department assists the store if necessary with the support of DFS Quality department.

When the delivered material has passed the receiving inspection, its reception is validated in the store management system (SAP) and transferred in the stock as per instructions IN/ST/09-099 and IN/ST/09-100. Material can be stored outside DFS, but such storage services shall be under surveillance of DFS according to applicable procedures.

Materials are stored with their reference documents according to the storage conditions recommended by the manufacturer (OEM). Transfer to stock and storage control is performed by DFS storekeepers or by the subcontractor’s storekeepers.

Specific conditions for material handling, conditioning and storage are detailed in instruction IN/ST/02-071 "Conditions de magasinage" (rotables, standard parts, specific or large materials). Electronic equipment is stored in specific ESD-protected shelves.

Consumable materials are stored in batches. When consumables are picked from the store, a batch break operation is usually necessary. It is performed according to instruction IN/ST/09-136 (picking of the needed quantity of parts, preparation, check of release certificates or CC, stamp and sign-off).

The inventory check of DFS stores is based on the principle of cycling inventory as detailed in instruction IN/ST/08-168.

Management of time-limited material is defined in instruction IN/ST/09-155, and the specific case of materials subject to overhaul operations in instruction IN/ST/09-161. Each week, the list of materials reaching their storage or life limit within the next 15 days is edited par DFS Store Manager, then the identified material is either scrapped or shipped out for overhaul as necessary.

Stocks of consumables or ingredients delivered for maintenance (hangars, Ramp Service, component repair shops, NDT inspectors) are subject to daily verification by the logistics subcontractor. Specifically, the ERE workshop manages its own local inventory (ingredients, consumables specific to the different families of components repaired in the workshop), including the surveillance and disposal of time-limited material and storage conditions.

Health, Safety and environmental aspects of ingredients storage are dealt with as per DFS environment management system, as described in DFS Environment Manual ref. MA/CM/05-009.

Customers can rely on DFS for the storage of their equipments that would be provisioned for an aircraft maintenance check. In that case, the equipments are stored in DFS store and separated from DFS’ own stock. They are specifically recorded in the storage management system (SAP) and labelled as a customer property.

In a similar manner, rented / loaned materials are subject to a specific storage position and a specific labelling or identification.

The management of Airworthiness Directives applicable to components and appliances in stock or in preparation is explained in MOE 2.11.

Delivery at the work stations When an aircraft maintenance check is initiated, the materials, components, tools … are delivered by the Store according to instruction IN/ST/09-136, or directly by shuttle from Daher-DAFS Tremblay. They are issued with their traceability documents (including the transfer sheet) in cardboard boxes, in their original packaging or in pouches usually identified with the work order. The list of parts for the maintenance checks in DFS Merignac is prepared by DFS LBG and sent to DFS Merignac.

This preparation is performed according to the « Liste à Servir » (list of supplies) edited from SAP by the Preparation officers.

Recording of material transfers from the store to the hangar is carried-out according to instruction IN/ST/09-129.


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Consumables provisioned in batches (e.g. fasteners) are issued in limited quantities at specific stations in the hangar. These stations are under control of the preparation officers, and are limited to consumables needed on a recurrent basis.

In case of specific need during a maintenance check and according to instruction IN/ST/09-136, the technician or the preparation officer requests a spare part from the purchasing officer. A storekeeper delivers the spare part during scheduled daily deliveries, or through a specific delivery by shuttle cart directly in the hangar.

Transfer of materials between two stores is performed and traced using transfer orders. The transferred materials are systematically issued with their release certificates or CC.[CJ10]

Unused elements are returned for inspection and storage according to procedure PR/ST/01-130 « Faire un retour pour non utilisation ». Parts not used during maintenance at DFS Merignac are shipped back to DFS LBG for inspection and storage, or alternatively inspected and stored in DFS Merignac store.

DOA (Dead On Arrival) materials follow a similar process. « DOA » code is mentioned so that the provider does not invoice DFS, and the defective component is shipped out for a troubleshooting in a specialised component repair shop.

Safety and protection equipment for aircraft and maintenance personnel are available at specifically identified locations in all the hangars. Self-service limited stocks of ingredients and consumables are maintained by DFS Store and its subcontractor in specific cabinets installed in the hangars, so that storage time-limits, resupply and associated conditions are under permanent control (CC, segregation of batches and products, material condition …).

Elements removed from aircraft / component Elements removed from aircraft or component during maintenance are collected next to the aircraft / component or in appropriately identified areas (cabin furniture shelters, tables, shelves, cages …) and labelled according to instruction IN/ST/02-063. Applicable templates of identification tags : see MOE 5.1.

Any component removed as unserviceable and considered as unrepairable is isolated in a specific container located next to the aircraft maintenance slot and will be issued a Scrapped Part Notification tag (see sample in MOE 5.1). If the scrapping decision is confirmed with the customer, the component is transferred into the quarantine (scrapped items area) with a scrapping tag then scrapped / destroyed by a specialised contractor or by DFS.

Material pending for decision Parts eligible to scrapping are processed and labelled according to procedure PR/CM/01-107, with a tag identifying their unserviceable status (see MOE 5.1), pending for a decision to be taken with the customer.

Note : the equipment falling into the following categories :

- non-conformity to an AD or maintenance data,

- lack of information about maintenance / airworthiness / applicability status of equipment,

- visible evidence of defect on equipment,

- implication in an incident or equipemnt subject to an error of use / operation,

are also considered as unserviceable and shall be quarantined with the applicable tag.

Unused material (RNU)

Material delivered on the aircraft that was not used during maintenance is returned by the technicians to a specific position of hangar logistics area (RNU area), so that the Store Department and its contractor collect, check and inspect the material, eventually for a return into DFS stock.

Transport of materials

Aircraft elements (structure elements, engines, APU, rotables) are delivered to DFS and shipped out from DFS in containers fabricated according to protection standards recommended by the manufacturers.

Materials sourced from DAFS stock are picked and prepared by Daher storekeepers at Daher-DAFS Tremblay facility, collected in their original packaging and regrouped in secured roll containers, then checked when delivered to DFS Le Bourget or DFS Merignac store facility.

As much as possible, these materials are delivered in their original container on the aircraft slots (hangars and Ramp Service). In agreement with its approved repair stations, DFS usually re-uses material containers that are repairable.

DFS has also its subcontractor fabricate transport containers (mostly wooden containers) in addition to other packaging and protection equipment available (protective foam, bubble film, cardboard boxes …).


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A preparation area and a shipping area in DFS Store allow for all conditioning and packaging operations of aircraft materials that will be shipped out of DFS Le Bourget by road or air (see MOE 1.8).


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2.4 ACCEPTANCE OF TOOLS AND EQUIPMENTS

PART 145.A.40 (a) 1, 2, 3 (b) PART 145.A.70 (a) 12

AMC 145.40 (a) (b)


IN/ST/08-046 Concevoir et qualifier les outillages PR/ST/00-061 Nouveaux besoin en moyens industriels (outillage) PR/ST/09-205 Gestion des moyens soumis à confirmation métrologique (étalonnage) PV/ST/03-031 Check-list de remise en vol S06/PLQ04/21 Plan Qualité Trescal / DFS General principles The list of DFS tools is managed and available within the Industrial & Maintenance Department. For each tool, this list mentions the identification number, its storage position and the its next maintenance date if necessary.

In case of need not addressed by a tool in DFS inventory, a tool can be rented or purchased.

Provisioning of tools The choice of tooling suppliers is the responsibility of Purchasing Department under the control of the Quality Department for metrology aspects and based on the needs expressed by the technicians. The tools must meet the OEM specifications described in the maintenance manuals.

For special tools or needs, a technical specification can be issued to define and validate the technical need generating the purchase of a new tool.

Similar tools may be used if the demonstratation of equivalence with OEM standards can be demonstrated, in which case a tool qualification file is created according to the instruction IN/ST/08-046.

The evaluation of tooling suppliers criteria are identical to the supply criteria defined in MOE 2.1. Procurement and ordering procedures are also similar to the ones applied for aircraft elements.

However, an additional selection criteria with respect to MOE 2.1, for subcontractors performing the check and calibration of control equipment & instruments for monitoring, measuring and testing, is that they are attached to B.N.M. (French National Office for Metrology) and/or the COFRAC (French Accreditation Committee) or equivalent certification organisation.

Each evolution of DFS work scope (new aircraft type, class of equipment or facilities) involves the study of the necessary tool inventory by the maintenance management to implement the resources necessary to the planned maintenance activities.

The resupply of tools is performed upon formal request to the Tool Store, and occurs occasionally when the loss of a tool has been notified by the technician to whom it was assigned.

The inventory check of the Tool Store is included in the inventory check of DFS Store as defined in MOE 2.3.

The technicians’ individual tool boxes (hangars and Ramp Service) are also subject to an inventory check by the Tool Store based on inventory standards defined for each specialty (e.g. when hiring a new technician in a team or when transferring a tool from a technician to another). Individual issues are also followed-up according to a list of owned tools for each specialty. This list can be revised according to changes of technicians’ needs, techniques and changes to DFS activities.

Control of tools The control of tools after their maintenance follows the same principles as receiving materials (MOE 2.2) : physical inspection of the tool, check of maintenance records, solving of reported non-conformities.

The management of non-conformities and receiving discrepancies is performed by the Tool Store Manager in liaison with the local subcontractor correspondent and the Tooling Quality Manager.

A condition and validity check of the tool to be used is performed by the technician prior to its use (general condition check, next inspection or calibration date).

Tools occasionally rented or loaned to DFS are subject to a control of its condition (absence of traces of shocks ...), of the next inspection / calibration due date and the presence of a certificate of calibration or inspection . The use of a rented tool compliant with its maintenance schedule is the responsibility of the users.

The inspection or calibration of rented tools are not the primary responsibility of DFS. However DFS ensures that inspection or calibration operations are performed on-time when the use of the tool by DFS exceeds the


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deadline for inspection or calibration. The receiving inspection of the tool returning after calibration or maintenance is made according to procedure PR/ST/09-205.

An inspection of tools is carried-out by technicians when returning from a mission outside their maintenance base (e.g. checking the return of all borrowed tools when returning from a technical assistance at a remote location). Similar checks are also performed by the technicians to maintain hangar and Ramp Service standards (5S) at the end of their shift.

In the case of new industrial equipment built on specifications (specific tools, ground support equipment, custom made test equipment …), a receiving inspection is performed by the Tool Store (or the Operations Support Department) prior to the return to service according to procedure PR/ST/00-061. This inspection covers all characteristics : physical aspects, documentation and traceability into DFS IT system.

Subcontracting of Metrology The metrology activity is outsourced to a subcontractor specialised in metrology (identification of tooling, stamping/engraving, update of tool registry, labeling, application of storage conditions, calibration and maintenance, recording and certification of calibration, tool control and acceptance record). The respective responsibilities of DFS and the subcontractor, and the general organisation of metrology at DFS are described in procedures PR/ST/00-061 and PR/ST/09-205 and the applicable subcontractor’s quality assurance plan ref. S06/PLQ04/21.

The metrology contract is validated and managed by DFS Purchasing & Logistics Manager and DFS Tool Store Manager. The associated quality assurance plan is validated by DFS Tooling Quality Manager.

The contractor performs metrology operations or uses subcontractors specialised in repair and metrology, according to the methods and technical standards applicable to the tools.

Any tool added to DFS tool inventory is handed by DFS Tool Store to the subcontractor for registration, identification and initialisation of its maintenance schedule.

Tools not subject to calibration Tools that are not subject to calibration are managed by DFS Tool Store and the subcontractor, labelled for identification and registered into the database. The use of these tools is traceable.

A list of materials and support equipment (not subject to calibration) is maintained by the Facility Support Department, which is in charge of its maintenance and manages DFS ground service equipment.


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2.5 CALIBRATION OF TOOLS AND EQUIPMENT

PART 145.A.40 (a) 1, 2, 3 (b) PART 145.A.70 (a) 12

AMC 145.A.40 (a) (b) 1, 2


PR/ST/00-061 Nouveaux besoin en moyens industriels (outillage) PR/ST/08-171 Entretien des matériels de servitude PR/ST/09-205 Gestion des moyens soumis à confirmation métrologique (étalonnage) IN/ST/06-096 Plan d'étalonnage des moyens de mesure et d'essais S06/PLQ04/21 Plan Qualité TRESCAL/DFS General principles

All tools and instruments property of DFS are recorded in the computer database and are identified according to procedure PR/ST/09-205. This identification is based on:

- the listing in a metrological monitoring database used for tools subject to inspection / verification / calibration,

- an identification label on each tool (or its container), indicating the last date of inspection and the next inspection.

The Industrial & Maintenance Department has a complete list of tools and equipment in use at DFS.

The management of tools subject to calibration / inspection metrology is contracted to a company specialised in metrology. The organisation is described in procedures PR/ST/00-061 and PR/ST/09-205 and the quality assurance plan issued by the subcontractor ref. S06/PLQ04/21.

The inspection, check and calibration standards for DFS tools are defined in the calibration plan ref. IN/ST/06-096 maintained by DFS.

A specific database of metrology monitoring is administered by the subcontractor and is accessible to DFS Tool Store and Quality Departments. It allows the registration of all tools subject to inspection / calibration (identification, control of inspection / test / calibration protocol and deadlines, …). This database includes the technical records of inspection / calibration of each tool.

Tools/Instruments subject to calibration Any new tool subject to calibration is registered by the subcontractor in the database under the supervision of DFS Tool Store.

Any such tool is inspected, chekced or calibrated according to above procedures, manufacturer specifications ans applicable standards. Check or calibration time intervals can be adapted according to the statistical results obtained during previous check or calibration operations. The rules defining such adaptations in metrology are based on French standard FDX 07-014, considering also tooling requirements of Part 145 / FAR 145.

These metrology operations are scheduled and a monthly calibration due-list is issued for tools reaching their calibration deadline according to the database. A due-list for tools reaching their deadline the next month is also edited and issued to workshop and hangar managers, and to DFS Tool Store Manager. Specific lists can also be edited from the database on-demand of any manager. The tools are collected before deadlines are reached, regrouped at DFS Tool Store and transferred to the subcontractor in a room separated from the serviceable stock of tools in the store.

The users (hangars, Ramp Service, workshops) are responsible for returning the tools in due-time to the subcontractor. The subcontractor then performs the inspections / calibration at DFS Le Bourget when possible according to the inspection / calibration protocol applicable in its facilities, or transfers the tool to an approved contractor. The tools assigned to workshops or technicians are returned to them only after the inspection / calibration is performed by the subcontractor.

In case a tool can not be shipped out on-time for calibration and is needed (e.g. pending the return of the only available equivalent tool …) a time extension can be requested for a limited duration according to procedure PR/ST/09-205. The use of the tool can be temporarily continued, only after checking that possibility against the criteria related to maintenance regulations outside EASA (instruction IN/ST/14-277), and with the formal acceptance of the Quality Department.


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Unscheduled checks are also decided by the Tool Store Manager or the Tooling Quality Manager in case of loss of calibration records, or when important differences in measures / characteristics are identified after the use or transport of the tool, or if the tool has been loaned to a third party.

When a tool is found outside limits during a check / calibration, the last measures performed using that tool can be found using SAP system records. The method for that type of search and associated corrective / preventive actions are defined in procedure PR/ST/09-205.

After calibration :

- a label with the tool identification number, date of last calibration and next date of calibration is installed according to the standards of the quality assurance plan,

- the technical records including metrological measures (issued by DFS subcontractor or one of its specialised contractors) and calibration certificate is recorded in the database and monitoring data are updated,

- calibration certificates are recorded in the metrology database and archived by the subcontractor.

- the tools incoming inspection after calibration is described in the quality assurance plan of the subcontractor.

When a tool is loaned/rented, DFS systematically requests the associated calibration certificate.

Other materials : [CJ11]

- the Ground Service Equipment (stools, access stairs, ground power units, hydraulic power unit, sump drain collectors, …) are managed by the Facility Support Department in DFS LBG and by a qualified subcontractor in DFS Merignac. These materials are checked by a subcontractor according to OEM instructions and applicable regulations including occupational health and safety regulations. The contractor ensures the inspection / check is performed satisfactorily. All discrepancies identified are traced in a specific database with all requests for inspection / check issued by DFS GSE Manager. The subcontractor is in charge of the restoration of the equipment to its normal operation and characteristics under the supervision of DFS GSE Manager who holds the maintenance records for all equipment and defines the maintenance schedule of DFS GSE.

- the aircraft jacks are managed by DFS Tool Store in LBG and by a qualified subcontractor in DFS Merignac. They are checked each year by a specific contractor according to OEM standards and safety regulations (French law JO nr. 77, 31 march 2004, act of 1st march 2004 for check of lifting equipment and accessories). The inspection report is forwarded to DFS Facility Support Department and to DFS Tool Store. Correction of minor defects identified during the operation is performed by the subcontractor in charge of GSE under the responsibility of DFS. Major defects are corrected directly by the equipment manufacturer based on a maintenance request initiated by DFS. Maintenance requests and associated records are archived by DFS. The list of aircraft jacks is managed by DFS Tool Store Manager.

Extension requests are managed according to procedure PR/ST/09-205.


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2.6 USE OF TOOLING AND EQUIPMENT BY THE PERSONNEL (ALTERNATE TOOLS INCLUDED)

PART 145.A.25 (d) PART 145.A.40 (a) 1, 2,3 (b) PART 145.A.48 PART 145.A.70 (a) 12

AMC145.A.40 (a) (b) 1, 2


PR/ST/09-205 Gestion des moyens soumis à confirmation métrologique (étalonnage) IN/ST/08-046 Concevoir et qualifier les outillages Management Only approved maintenance data (AMM, SRM, CMM…) allow to select tool or instrument for a maintenance task. The technician shall check its tooling prior to any use (identification, tool adaptation to the task, calibration …).

Tools assigned to DFS store are stored in accordance with the manufacturer instructions in a specific area of the building with a restricted controlled access. Issue of tooling to technicians is allowed at a service desk manned by DFS storekeepers.

Tool storage is maintained with shelves and identified tool cabinets. Tools are stored in compartmented kits, boxes or cases (usually the original package or container delivered by the manufacturer) labelled with the tool identification. Electrical or electronical devices (test benches) are stored in specific areas according to manufacturer standards.

A tool room has been created for the Ramp Service in hangar H2 for storage and delivery of a limited stock of tools, for routine line maintenance operations. Its access is reserved to Ramp Service technicians and DFS store. Ramp Service tools subject to calibration are monitored according to the procedure in MOE 2.5.

Self-service tooling allowed in the hangars for collective use is stored in specific identified cabinets and monitored in DFS metrology system (requests for calibration, replacement of tools due in inspection). Since 2015, the collective tooling is stored in RFID cabinets allowing the local control of tool movements (pick or return) for the work packages in the hangar. Later this system shall be linked to SAP system to further enhance the control of tools.

Since 2018, individual RFID tool boxes are used with the possibility to check tool returns with a hand-held scanning detector. RFID tool boxes and tool cabinets are linked to Nexcap database within a tool management system. Later this system shall be linked to SAP system to further enhance the control of tools.

The manufacturers tooling catalogues, standard or specialised tool catalogues are available at DFS Tool Store. Tool documentation (technical datasheets, user guides) are attached to the tool or issued on DFS IT server. If a correction is made on the user documentation, the revised documentation is attached to the tool by DFS Tool Store personnel.

When the use of tools requires a specific training, this training is included in DFS training program as defined in MOE 3.4, 3.7, 3.8 and 3.11. This training is performed by specific training organisations (usually manufacturers) or by DFS designated instructors (specialists using the tool on a regular basis).

The Tool Store and different tool rooms in use at DFS are subject to a continuous inventory check by DFS Store department and the approved subcontractor. This allows to check the stocks, the actual quantities and stock levels in the database.

DFS maintenance personnel is issued standard tool boxes equipped with bicolor high density foam shapes allowing quick visual checks (FOD prevention). New individual RFID tool boxes containing tagged tools and a scanning device are being issued to DFS Merignac technicians.

Issue – Use – Return of tools

Tools are distributed according to procedure PR/ST/00-061 and as follows :

- to specialised component maintenance workshops (ERE, hydraulics, engine activity …),

- to hangars,

- to technicians,

- to DFS Tool Store.


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The position and assignment of each tool subject to calibration are recorded into the metrology database.

For specific needs (tools in inventory subject or not to calibration), the technicians are issued tools directly at the service desk of DFS Tool Store. A tool transfer order is generated in SAP system traceing the technician’s identification, aircraft work package, date of issue and date of return of tool. The user documentation for the tool is included if needed. When required, the tool is delivered to the technician in an adequate package (original manufacturer package as much as possible or a container providing an adequate equivalent protection).

After use, the tool is returned by the user or shall be subject to a transfer order by DFS Tool Store when it is needed for maintenance on another aircraft work package.

The use of rented tools is subject to the same traceability principles than DFS tooling. Large tools (e.g. engine stands) are stored in areas allowing for appropriate storage conditions, either in DFS store facilities or in the premises of the department using the tool.

In case of loss of its tool, the technician signs a tool loss form. Its management initiates a check of the aircraft in which the technician has worked and orders a new tool for replacement.

If the tool has been altered or damaged during its use, it is tagged by technicians and returned to DFS Tool Store for repair or scrapping. The identification of unserviceable tools is performed according to procedure PR/ST/09-205.

When the use of the tool is finished, it is returned to its original position, to DFS Tool Store or transferred.

Check of tools return (FOD prevention)

At the end of a maintenance workpackage, a control of the return of tools issued for the current workpackage is performed by the technicians in order to prevent any risk of tool forgotten in the aircraft / engine / component, possibly generating a foreign object damage (FOD).

For aircraft maintenance, this is done by checking the status of all collective tools taken from DFS Tool Store DFS LBG or Merignac for the completed workpackage according to a return to service check-list (Check-List de Remise en Vol ref. PV/ST/03-031). This check is completed by a check of individual tool boxes of technicians involved in the workpackage (tools box with RFID in DFS Merignac). The record of this safety check according to the check-list is added to the aircraft maintenance records.

For aircraft line maintenance (Le Bourget and Satellites line maintenance stations), the check of individual tool boxes and of the inventory of maintenance vehicles (if applicable) is performed to prevent any event of lost or forgotten tool.

Alternate or equivalent tooling

The management of alternate tools is defined in instruction IN/ST/08-046 « Concevoir et qualifier les outillages » and is done with reference to a technical specification.

This technical specification is issued to demonstrate the equivalence of the tool or of the testing equipment subject to the engineering study when they are different from the tool or equipment designated by the manufacturer. At the very minimum, this specification should demonstrate the following :

- the tool can cover the whole range of procedures defined for the original tool by the manufacturer,

- parameters are measured with a precision at least equal than the one required by the Manufacturer,

- the tooling is shipped for calibration and/or inspection at time intervals that are simialr to the ones recommended by the manufacturer.

Personal tools or modified tools outside the above conditions are not allowed at DFS.


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2.7 CLEANLINESS STANDARDS OF MAINTENANCE FACILITIES

PART 145.A.25 (a) (b) (c) (d) PART 145.A.48 (a) PART 145.A.70 (a) 12 PART M.A.402(a) (f)

AMC 145.A.25 (a)2, (d) 1, 2 AMC M.A.402(a) (f)


PR/ST/12-210 Maintien 5S IN/CM/13-238 Règles pour la Application des énergies à bord des aéronefs PV/ST/03-031 Check-list de remise en vol

Application

The implementation of standards of cleanliness, hygiene and safety in the workshops is the responsibility of the Occupational Safety / Environment Departments.

Staff are trained and familiarised with the problems of safety and working environment. Specific information and reminders are issued to DFS personnel on good security practices and HSE risks. DFS has aid stations and a network of first aid team members distributed in hangars and an infirmary in its premises. All staff are aware of environmental issues applicable in industry, as part of DFS ISO 14001 standard.

Maintenance facilities are cleaned daily by a contractor. Control of the cleaning of facilities is the responsibility of the Occupational Safety and Environment department.

The material and methods of storage are provided by Facility Support and specified if necessary by the Maintenance Operations Department (Industrial Methods Department (MEDO) and relevant operational services) and the Continuous Improvement Office for specific projects and solutions related to aircraft slots or storage equipment.

The distribution and use of lifting equipment (jacks ...), access equipment (ladders, material tables, platforms, "cathedrals" aircraft stands...) and GSE (power units, generators, tractors ...) is done under the responsibility of Aircraft, Hangar Managers or Technical & Industrial Manager in DFS Merignac. The maintenance of all this equipment falls under the responsibility of Facility Support Department (General Resources), see MOE 2.5.

Occupational Safety / Environment Department oversee this maintenance with respect to legal and regulatory requirements.

Hangars floor coatings allow a limited presence of dust. Effluents are collected in special drums or carts (oil, kerosene, water ...) or in specific stations in DFS Merignac, then handled and evacuated by a specialised company.

The different types of waste are sorted on the aircraft slots, collected and evacuated to recycling facilities by companies specialised in waste recycling.

Storage and occupational standards The aircraft maintenance bays (a.k.a. “slots” located in all hangars at DFS Le Bourget and DFS Merignac) are arranged and stored according to a "5S" standard developed by MEDO department and the aircraft maintenance technicians for each hangar. Each hangar lay-out takes into account the development of DFS maintenance facilities, the characteristics of the hangar and the different types of aircraft in maintenance as per procedure PR/ST/12-210.

The "5S" standard in each hangar includes typically:

- material security and staff protection on each aircraft slot,

- the relative positions of aircraft and technicians / material flow around the aircraft within the safety area,

- positions and storage material used for logistics service in the hangar (deliveries, return to DFS store, collective tooling and ingredients, warehouse PC station)

- segregation of the stocks and flows of material (serviceable or unserviceable) in the hangar,

- information boards for maintenance planning, status of aircraft accesses, to-do lists and workpackage monitoring indicators, meeting point,

- information boards for technical and security newsflashes, and company indicators,


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- the hangar storage and cleanliness configuration expected for the hangar at the end of the daily hangar shift and at completion of the aircraft workpackage.

At the end of an aircraft maintenance workpackage, a check of the aircraft is performed according to a check-list preparing the aircraft return to service (PV/ST/03-031). It allows the identification of sources of foreign object damages (FOD) :

- tools or instruments used during the work, which would not have been returned to the store,

- materials (parts, supplies, ingredients) that would have been left onboard the aircraft ,or in storage areas on the aircraft slot or nearby,

- panels / access doors, equipment or safety devices left to be installed on the aircraft,

and the check of the aircraft configuration before return to service (airframe, powerplant, cockpit and interiors).

It is carried out in line and base maintenance before the aircraft is returned to service, and complements the local checks performed in working areas required by Dassault Aviation maintenance procedures.

In Le Bourget facilities, DFS gradually implements special tool cabinets controlled by radio frequency (RFID) for the automatic identification of unreturned tools and an incomplete cabinet inventory.

In addition, as part of the "5S" implementation, verification of the aircraft slot is performed at the end of the maintenance check and allows its re-configuration before the next aircraft enters the slot : safety and warning equipment, aircraft protections, systems and energy display board, resources planning and supervision ... etc .... Afterwards, a cleaning of the whole area is performed.

DFS permanent line maintenance stations (DFS "Satellites") and secondary bases adopt a room lay-out, arrangements and standards adapted to the local facilities (see instructions listed in MOE 1.8 and 5.3).

Regarding the maintenance of equipment, a final check of the equipment and of the work station as mentioned in the OEM maintenance instructions apply.

Each aircraft slot has a work station specific to FalconTab e-records system, allowing the storage and charge of tablets pads and local data link (1st version of system introduced by dec 2017).

Facilities & Infrastructure Maintenance technicians are issued an individual tool box, and storage facilities in the different hangars. They benefit from individual protection equipment (safety shoes, glasses, protective caps, safety harness ...) and collective equipment (life lines ...). The company provides work clothing for all its maintenance technicians. Cleaning of work clothes is outsourced.

A check is made before the end of the maintenance check, to ensure that no tools or equipment have been left on the airplane, that all the elements and access doors have been properly reinstalled.

The specialised workshops are isolated from the hangars. Inside the workshops, the sectors subject to sources of contamination, instruments and benches sensitive to pollution are stored in closed cabinets or rooms.

The ERE repair shop is equipped with an atmosphere humidity and temperature monitoring system, and floor antistatic protection (anti-ESD).

The ERE Flight Instruments workshop uses a facility compliant with FAA AC43-15 (cf. MOE 1.8).

The Hydraulics workshop includes a fully equipped cleaning station with treatment of waste water.

The NDT laboratory next to Hydraulics workshop includes an equipped cleaning station and a fumes extraction system.

The welding stations are equipped with a fume extraction system.

The maintenance and check of these security-related facilities, and of temperature and humidity control system is contracted to specialised companies under supervision of DFS Facility Support Department.

Health & Safety training DFS staff receive mandatory training about risk prevention and safety at work :

- Individual protection equipment, - Work in height, - Chemical risks, - Use of lifts or mobile personnel platforms, - Use of fire extinguishers, - Driving license for special vehicles (Tracma carts for instance), - Environment training.


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Each year, 10% of DFS staff (different persons each year and distributed in all facilities) is trained in the use of fire extinguishers and emergency evacuation procedures.


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2.8 MAINTENANCE INSTRUCTIONS AND RELATIONSHIP TO AI RCRAFT / AIRCRAFT

COMPONENT MANUFACTURERS INCLUDING UPDATES AND DISTR IBUTION TO THE PERSONNEL

PART 145.A.45 (a) (b) (c) (d) (e) (f) (g) PART 145.A.70 (a) 12

AMC 145.A.45 (b) 1, 2, 3, 4, 5, 6 AMC 145.A.45 (c)(d) (f) 1, 2 (g)


PR/ST/00-051 Maîtriser la documentation technique PR/ST/08-026 Préparer le chantier maintenance sur rendez-vous PR/CM/00-001 Documentation du système Qualité PR/CM/09-024 Traiter une demande et préparer le chantier avion sans rendez-vous IN/ST/08-165 Utiliser et renseigner les ordres de travail General principles According to its maintenance approvals, DFS holds all the documentation that is necessary to its approval scope.

DFS also has the relevant materials and devices for reading and copying documentation. The follow-up of technical documentation issued by the manufacturer is centralised to the Technical Documentation Department (DFS Technical Library).

Application The management of the documentation (subscription, procurement, recording, updating, distribution, inventory ...) of the aircraft and equipment manufacturers is defined in the procedure PR/ST/00-051.

A "DFS Master List of documentation" of Dassault Aviation and Engines / APU documentation is maintained by the Documentation Department to track the revision status of the technical documentation available in all DFS maintenance locations.

Line maintenance stations are subject to a specific monitoring of updates of the technical documentation (documentation monitoring for external sites, VDSE).

Dassault Aviation aircraft documentation :

- DFS checks the revision number of the documentation distributed, using the reference table (Maintenance Documentation Status) available on the customer website (Dassault Falcon Portal). The Service Bulletins are listed for each aircraft type in a SB Index.

- Access to Dassault Aviation documentation is possible via this portal (Field Online), by access to the computer server (DFS network version) and USB keys provided to DFS as part of their subscription.

- The ground handling and inspection manuals (Ground Servicing) are also provided as a booklet by the Technical Library for operationals (e.g. Ramp Service).

Engine / APU documentation :

- DFS has subscriptions to the online documentation available in the engine manufacturers (Honeywell, PWC) customer support website as well as CD subscriptions for Honeywell documentation.

- The OEM website allows confirmation of the revision status of their documentation. These revision numbers can be controlled by the Leader Engine Specialists and maintenance technicians in case of doubt.

Component maintenance documentation :

DFS has subscriptions to documentation and technical publications issued in the websites of most OEMs. However, some manufacturers may provide requested documentation applicable to its latest revision index just before the maintenance operation at DFS workshop. Safety precautions related to EWIS and CDCCL are included in these instructions (specifically or through warning and safety notices).

During the evolution of DFS approval scope (i.e. change in capability list), DFS ensures the acquisition or purchase and distribution of the maintenance documentation in its documentation system. The modifications in this document are identified by the Documentation service.

Training documentation can be alllowed to technicians for a use limited to information and training purposes, which is formally mentioned in the training material.


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Technical documentation being mostly issued in English, DFS employs maintenance personnel understanding English, and delivers continuous training in general and technical English as needed.

Documentation monitoring

The documentation monitoring is performed by DFS Documentation Department and specialised departments (engine activity, component maintenance workshops (ASE department)). Based on manufacturer notifications, it relies on a reference table for aircraft, engine and component maintenance documentation (the Master List of DFS documentation). It includes also the analysis of changes in aircraft manufacturer and OEM maintenance data (see procedure PR/ST/00-051).

The Industrial Methods Department (MEDO) analyses and incorporates the changes in SAP maintenance data used to prepare and initiate the scheduled maintenance work packages. If applicable, MEDO identifies specific technical resources required.

If necessary, this documentation and data monitoring is followed by a specific information bulletin (Flash Info) to the technicians when significant changes to maintenance standards or methods occur. Internal DFS procedures and instructions DFS procedures and instructions are managed in accordance with procedure PR/CM/00-001. According to their impact and their relation with DFS Part 145 approval scope, these procedures are forwarded to the OSAC if necessary (ex. major amendment).

The current documentation included in DFS quality system used in Part 145 activities can be accessed by any DFS personnel on DFS Intranet web-portal.

EASA Part 145, FAR 145, TCCA regulations and other maintenance regulations, and associated documents are centralised in the Quality Department. The basic maintenance regulations (Part 145, FAR 145) are available on DFS Intranet for all permanent DFS maintenance locations.

Airworthiness Directives (AD/CN) monitoring for EASA/FAA ADs is performed by the Maintenance Inspection Department. The follow-up of Safety Information Buleltins (SIB) applicable to maintenance is also performed by the Inspection Department in liaison with the Quality Department.

DFS does not modify maintenance data. Accordingly, the instructions for application of AD and CDCCL requirements are not changed.

The Quality Department is responsible for monitoring regulations concerning maintenance, mainly through the websites of civil aviation authorities (OSAC, EASA, FAA, TCCA ...) and provides the liaison with the authorities as part of its activities. Maintenance instructions For the application of modifications or repairs on the aircraft, DFS Engineering Department issues the relevant maintenance instructions and data (designated as “gammes d’entretien”) such as application instructions, Technical Instructions or a Service Bulletin. Otherwise these instructions are certified by another approved design organisation (ex. Dassault Aviation). These documents are attached to the work orders (OT) by the preparation officer.

In case of a restoration (limited to the return of the aircraft or component to the definition of the approved design, for cabin interior design, see Part 145.A.45 (b)), in the absence of specific instructions or in case of supplemental maintenance instructions from the approved design holder, DFS issues technical instructions that transcribe accurately the manufacturer maintenance data or the change data. Instructions are issued either by DFS Design Office (Engineering Department) or DFS Preparation Department (painting instructions) are approved by the Design Office or another approved design organisation. Their validation includes checking their compliance with the design definition and maintenance data issued by the manufacturer.

When an EASA Form 1 is edited, the references of technical instructions are mentioned in the EASA Form 1.

Engine maintenance instructions are issued by DFS Engine expert (MEDO) based on engine manufacturer documentation in order to facilitate the preparation and initiation of engine / APU work packages (in particular engine tasks applicable in scheduled maintenance).

DFS also issues non-destructive testing instructions for component testing in its NDT laboratory at DFS Le Bourget. These instructions are written by a NDT Inspector qualified Level II (as per EN4179 standard) and submitted to DFS’ referent NDT Inspector qualified Level III (DGQT Dassault Aviation) for approval.


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DFS maintenance records system

DFS maintenance records system is detailed in instruction IN/ST/08-165 et includes the following elements :

- Work orders (a.k.a. job cards or Ordres de Travaux, OT in French) generated by SAP database for any type of maintenance operation, line and base aircraft maintenance, component or structure element maintenance, and non-destructive testing,

note : SAP database is automatically saved every 24 hours,

- maintenance task cards extracted from manufacturer maintenance data (AMM, SRM, LMM…), including also engine and component maintenance data issued by the manufacturer, that are either edited with the work orders during the preparation of the workpackage, or directly edited by the technicians,

- CAMP cards (when applicable) issued of customers continuing airworthiness monitoring software that are used to trace the execution of the task and related records,

- OT annexes issued to record the work of approved subcontractors, with validation of DFS technicians.

Multi-tasks work orders are used to records important and complex maintenance work.

In addition to the above documents, DFS issues different documents used for detailed maintenance records (forms, check-lists, measure sheets, technical instructions).

The applicable manufacturer maintenance data are systematically mentioned in such records.

Safety instructions related to CDCCL limitations and critical tasks are mentioned in task cards and work orders.

In FalconTab e-records system (“prototype” version, see MOE 2.21), aircraft and engine maintenance data, AD, SB, technical publications, modification and repair data, work orders and CAMP cards are used under an electronic format in tablets issued to the technicians.

Specific situation :

when a removal / installation procedure is not initially defined in the applicable Dassault Aviation AMM, an AMM procedure (ATA chapter 20 “Use of maintenance procedures”) allows to perform the task based on the applicable IPC, AMM chapter 20 Standard Practices and applicable AMM test procedures. However, this procedure could involve a support request to Dassault Aviation Command Center to precisely define this “alternate” maintenance procedure.

Customer procedures The documents provided by customers (approved maintenance program, MEL/CDL, CAME/MGN, specific procedures ...) are managed by the Commercial Department and Documentation Department for their distribution (see MOE 4.2). The Commercial Department ensures that these documents are up to date and approved in contact with the customer. These documents are issued to the Preparation Department for attachment to maintenance work orders. Sending updates to these documents is the customer’s responsibility and distribution is made by DFS Documentation Department into DFS Intranet portal.

Deviation to maintenance data

Any deviation to the maintenance data in terms of procedure or equipment installed is possible only within an approved configuration validated by the type certificate holder or by the competent authority.

Validation and/or approval of a deviation or alternate maintenance procedure must be requested in coordination with the Quality & Control Department.

Repairs (or non-repair) on customers’ aircraft are defined according to design data identified in the Dassault Aviation Design Organisation Exposition ref. DGQT 0.3.3.0020:

- Change Descriptive Sheet (fiche "R") for alterations “without effect" by the Manufacturer, or a Change Approval Sheet approved by Dassault Aviation certified under EASA.21J.051 DOA approval,

- Flight Conditions Approval Sheet (FCAS) certified under EASA.21J.051 approval when the defect and/or the aircraft configuration are outside the technical and operational characteristics certified by the type certificate holder. The FCAS allows the operator to obtain a permit to fly from its civil aviation authority.

Note : a Non-Technical Objection (NTO) is not considered as an applicable maintenance data, but rather as advisory information validating the correction to a characteristic, defect or condition beyond aircraft definition as per AFM, which shall besubmitted by the operator to its airworthiness authority for approval, if necessary per applicable regulations. Discrepancies in maintenance data See MOE 2.27.


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2.9 REPAIR PROCEDURE

PART 145.A.45 (a) (b) (c) (d) (e) (f) (g) PART 145.A.70 (a) 12 M.A.304

AMC 145.A.45 (b) (c) (d) (f) (g)


PR/ST/16-223 Approvisionner, réceptionner, traiter les litiges DP/CM/09-002 Maintenance Avion sur rendez-vous DP/CM/09-003 Maintenance Avion sans rendez-vous DP/CM/09-004 Processus de maintenance Equipements Definition

Identification of damage in relation to approved data is exposed in MOE chapter 2.15.

All repairs out of acceptable limits defined in manufacturers manuals are subject to the following approach :

- Inspection Report and technical assessment based on data issued by the type certificate holder (TC Holder)

- Study of a repair solution, conducted either by DFS design office in connection with Dassault Aviation Structure Engineering Department (Structure Repair), or directly by the TC Holder,

- Consideration of CDCCL / EWIS requirements as necessary (identification of tasks, CDCCL integrity unaltered …etc...)

- Approval of the repair either by DFS design organisation (DOA) or by the TC Holder DOA, or by the Civil Aviation Authority (following a same certification procedure than DFS changes, see MOE 2.12),

- Insertion of the repair plans in aircraft engineering records, if applicable.

Certified repairs by Dassault Aviation are subject to a change descriptive sheet (“R” sheet). A Flight Conditions Approval Sheet (FCAS) is issued for ferry flights.

In general, structural repairs are performed according to procedures included in process ref. DP/CM/09-002 (scheduled aircraft maintenance) or DP/CM/09-003 (unscheduled aircraft maintenance), as applicable. If the repair applies to removed aircraft elements, the procedures of process ref. DP/CM/09-004 (component maintenance) apply.

Repair planning When a defect (corrosion, crack, impact …) is identified on primary or secondary aircraft structure elements, during line or base maintenance (DFS Le Bourget, DFS Merignac, DFS Rome) the technicians report the defect to the aircraft leader or manager in charge. If the defect is validated, it is added to supplemental works, entered into FalconRep database and monitored from identification to repair by FalconRep team. This team of structure specialists of DFS Engineering Department is designated as the point of contact of technicians during the repair process.

Damage mapping, issuance of Inspection Report and follow-up of the repair process in the database are performed by FalconRep.

Most structural repairs involve DFS maintenance inspectors. NDT inspection and measure of internal bore diameters are performed by Structure inspectors (QSE department). Borescope inspections and contamination checks are carried-out by Aircraft maintenance inspectors (QSE department). During such operations, the repair details are recorded in FalconRep database.

Defects on aircraft composite elements are processed by DFS Structure specialists and approved contractors, with the support of Structure inspectors.

Structural repairs outside DFS approved permanent maintenance locations (outside DFS Le Bourget and DFS Merignac) are performed prioritarily by DFS Ramp Service and occasionally by DFS scheduled maintenance department. Such repairs involve DFS Structure specialists (Engineering Department), Structure inspectors (QSED), DFS technicians and if necessary specialised subcontractors depending on the nature of defects or damages.

In general, a structural defect is analysed by Structure specialists of DFS Engineering Department, the Structure inspectors, and specialised workshops (structures, hydraulics, engines ... if applicable) in liaison with the element manufacturers. This repair team determines if the necessary repairs are within DFS approved maintenance scope.


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DFS customer support is notified by the preparation officer (see MOE 2.15) in order to obtain a work order from the customer.

If the repair falls within DFS maintenance scope, the repair can be performed by DFS technicians, if necessary with the assistance of subcontractors or Dassault Aviation specialists, and with specific resources and material provided by Dassault Aviation. Otherwise, the repair is contracted by DFS.

DFS Planning and Preparation departments are in charge of checking the approved documents to determine the facilities, personnel, tools ...needed for repair. If the documents are issued by the customer, DFS Customer Support and Planning Department check that documents are current and approved.

The application of a repair according to approved data is performed by the technicians. The manufacture of parts by DFS, except those authorised by EASA Part 145 exclusively for DFS’ own use during an aircraft maintenance check, are contracted to approved production organisations (see CL/CM/02-001 and procedure PR/ST/16-223).

Repair engineering records are kept in the Engineering Department (DFS Design Office). Repair

The repair is performed using the following resources :

- Tooling, consumables and support equipment (if needed) provisioned by DFS,

- Specific tooling rented to Dassault Aviation,

- Work package and repair instructions approved by DFS or by DA, including the repair work orders (OT), definition file : structures or damage schematics, change descriptive sheet (CDS, “R” sheet) and related certification documents.

The repair is carried-out by DFS Structure technicians and/or approved subcontractors, under control of DFS Structure specialists. Repair in line maintenance Repairs required by customers in line maintenance are limited to minor defect rectifications according to AMM/SRM, or to temporary repairs based on an approved definition (Dassault Aviation). Otherwise and for more extensive repairs, the work package shall be transferred from DFS Ramp Service to DFS Scheduled Maintenance Department so that the repair is initiated in a base maintenance environment. Temporary repair or non-repair Aircraft damages subject to a temporary repair (or to a non-repair decision) are traced using a ”R” change descriptive sheet (CDS), and when applicable with a Dassault Aviation FCAS, pre-requisite for a permit to fly that will allow the Customer to ferry the aircraft to an approved service center for a permanent repair.


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2.10 AIRCRAFT MAINTENANCE PROGRAMME COMPLIANCE

PART 145.A.45 (a) (b) (c) (d) (e) (f) (g) PART 145.A.70 (a) 12 (b)

AMC 145.A.45 (b) (c) (d) (f) (g)


IN/ST/02-071 Conditions de magasinage PR/ST/08-026 Préparer le chantier maintenance sur rendez-vous PR/CM/09-024 Traiter une demande et préparer le chantier maintenance sans rendez-vous SP/ST/03-168 Entretien d'un avion en immobilisation prolongée Execution DFS initiates the scheduled maintenance tasks according to the approved aircraft maintenance program (AMP) issued by the customers. Changes or re-schedule of maintenance programs are under the responsibility of the continuing airworthiness monitoring organisation (CAMO) contracted by the customer. CAMO issue the last current revision of aircraft AMP to DFS.

The Customer Support department initiates the planning of maintenance tasks, after checking that customer’s order complies with DFS approved maintenance scope, if necessary with the advice from DFS Quality Department. Customer Support also obtains the specific maintenance documentation applicable to the aircraft (AMP, S-AMM, MEL ...) that is necessary to the work. This documentation is issued on DFS Intranet portal.

The initiation of the work package is made through a “Note de Lancement” (NDL, Planning Notification) issued on the basis of the customer’s work order. This order is validated by a Work Acceptance Form, (WAF) just before aircraft input at DFS. The NDL is the reference document for the definition of the work package and shall be revised during the maintenance check as necessary to reflect the changes to the customer work order.

For customers using an airworthiness monitoring system other than CAMP, the maintenance planning system used by DFS is the same.

Preparation officers prepare the work package based on the NDL (issue of maintenance work orders, AMM/SRM task cards, CAMP cards if applicable, list of material provisioned, list of tools, service requests issued to subcontractors …) according to procedure PR/ST/08-026.

The Planning department manager or its deputy checks the work package file before delivery to the maintenance team, in particular the currency and adequacy of manufacturer maintenance data and customer AMP data.

For line maintenance, the procedure PR/CM/09-024 defines the preparation of a line maintenance work package.

Engines/APU are stored according to instruction IN/ST/02-071 and to OEM specifications.

Aircraft that are grounded or under preservation shall be maintained according to procedure SP/ST/03-168.


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2.11 AIRWORTHINESS DIRECTIVES

PART 145.A.45 (a) (b) (c) (d) (e) (f) (g) PART 145.A.70 (a) 12) M.A.303

AMC 145.A.45 (b) 1

General principles

DFS checks EASA and FAA websites every fifteen days, in order to check the AD that have been issued. DFS selects only AD/CN applicable to its approved maintenance scope, only for its Part 145 maintenance activity.

Monitoring and analysis The CN/AD supervisor studies, selects and CN/AD applicable to Dassault Falcon aircraft and associated components according to DFS work scope. He issues the directives according to a specific distribution list « Liste de Diffusion des CN/AD » to all maintenance support and technical managers involved in maintenance at DFS.

In case of issue of a new CN/AD (or any revision of CN/AD directive), he also notifies the Customer Support department, the managers of line and base maintenance activities and the Store department manager DFS LBG & Merignac. For the aircraft possibly concerned, the CPS supervisors validate with the customer the application of the AD in coordination with DFS Planning department.

Monitoring and analysis of CN/AD by DFS do not replace or account for the duties and responsibilities of the customer with respect to the aircraft continuing airworthiness management.

Major AD/CN issued following significant technical occurrences are presented during recurrent training sessions delivered to DFS certifying staff.

AD management for DFS stock of spares

List of applicable CN/AD sis issued to DFs Store department which is in charge to have the AD/CN applied on applicable spare parts in DFS stock. When the AD is applicable, the component is shipped to a repair shop (DFS repair shop or a Part 145 approved subcontractor).

Execution Dispositions taken for the application of CN/AD with respect to facilities, personnel, resources, tooling… are similar to the dispositions usually arranged for any other maintenance tasks.

The application of AD/CN by the Ramp Service (line maintenance) at DFS Le Bourget or at Satellite line maintenance stations is planned only if the instructed tasks fall within DFS line maintenance scope, or if the task is the replacement of a component by another component to the adequate technical standard.

The execution of AD/CN in line maintenance at DFS Rome (Italy) is performed as per instruction IN/ST/09-174.

CN/AD directives with impact on the safety of fuel systems are identified. Maintenance actions and cautions (e.g. integrity check) defined in Dassault Aviation documentation as CDCCL instructions (Falcon 7X only) are performed according to the documentation.

The execution of AD/CN involving EWIS systems or maintenance tasks are performed according to the procedures and stanadrd practices specified by Dassault Aviation. It takes into account the requirements of EASA AMC 20-21, 20-22, 20-23, including EWIS training for maintenance technicians.

The control of AD/CN directives according to the work order issued by the customer is performed by Maintenance Inspectors as per MOE 2.14 and 2.16.


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2.12 OPTIONAL MODIFICATIONS

PART 145.A.45 (a) (b) (c) (d) (e) (f) (g) PART 145.A.70 (a) 12 (b)

AMC 145.A.45 (b) (c) (d) (f) (g)


PR/ST/08-026 Préparer le chantier maintenance sur rendez-vous

General principles This chapter deals only with activities carried-out under Part 145 maintenance approval.

Optional aircraft / component modifications are initiated based on customer work orders, as modifications (changes) defined in change descriptive sheets, technical instructions (ITs), SBs or STCs approved under Part 21J.

Modifications implemented follow the manufacturer CDCCL limitations and EWIS specifications as applicable, and are recorded in work orders (OT) and associated maintenance data.

DFS Maintenance Inspection (Quality & Control Department) has access to Dassault Aviation SB application database for in-service aircraft (CMOS), and relies on Dassault Aviation engineering support for the configuration management of in-service aircraft.

DFS Maintenance Inspectors check that repair / modification data used for the aircraft change are duely approved prior to the issue of the CRS, in relation with DFS Design Office and if necessary Dassault Aviation.

When necessary, optional modifications are followed by information newsflashes or training delivered to DFS / subcontractors technicians when such modifications are complex, when they imply the use of specific material or methods, or when they are related to aircraft safety.

Execution Modifications certified by the aircraft / component manufacturers (SB or Dassault Aviation type « M ») are received by DFS Documentation department (Technical Library) that files the relevant definition documents and issues the documents to the adequate departments. Subscription to optional modifications is described in MOE 2.8.

DFS has permanent subscriptions to Dassault Aviation and OEM (including engine / APU manufacturers) including a customer access to the technical support website, publication alerts, publication index and online access to SBs.

The DFS customer support representative (CPS/RSM) reads in detail these modifications and proposes their implementation to the customers in coordination with Dassault Aviation (especially for matters of aircraft standards and contracts). An optional modification is initiated only upon receipt of the signed-off work order from the customer.

The optional modifications are initiated after their adequation with DFS maintenance approval scope has been checked (MOE chapter 1.9). It is applied by maintenance technicians according to the maintenance data issued by the manufacturer.

Prior to the CRS, modifications implemented by DFS are checked and recorded into Dassault Aviation database by DFS Maintenance Inspection department.

Customer request not addressed by an aircraft/syste m change defined by the Manufacturer

See Design Organisation Exposition Part 21 (ref. MA/CM/02-003) for the modifications included in DFS design organisation approval.

Aircraft under EASA regulations The design and the approval of optional modifications follow the procedures of DFS Design Organisation Exposition (Part 21J). Modification requests are subject to an engineering study performed by DFS Design Office in contact with the manufacturer. The modifications are defined in change descriptive sheets and change approval sheets.

DFS Certification department maintains a list of optional modifications sorted by aircraft type, extracted from DFS Engineering database. Aircraft under non-EASA regulations

The development and application of the optional modification is performed according to the specifications detailed in the applicable MOE supplement.

Control and inspection of modifications


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Implemented optional modifications are reviewed during the aircraft maintenance check and before the release to service by a designated DFS Maintenance Inspector in coordination with DFS Design Office. The Maintenance Inspector checks that all modifications have been approved, that flight conditions have been approved and that the permit to fly has been obtained (as applicable) prior to the aircraft return to service.


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2.13 MAINTENANCE DOCUMENTATION AND COMPLETION INSTR UCTIONS

PART 145.A.45 (e) PART 145.A.55 (a) PART 145.A.70 (a) 12 M.A.401

AMC 145.A.45 (f)


PR/ST/10-040 Gérer les travaux supplémentaires IN/ST/08-165 Utiliser et renseigner les ordres de travail (OT) IN/ST/13-237 Surveiller et contrôler les travaux IN/CM/17-300 Délivrance des certificats FalconTab specifications and references (see MOE 5.1.3): Archiving Policy Sign-off and proof management policy Timestamp policy Sign-off terms of use

General principles All maintenance works: - scheduled maintenance tasks of the aircraft maintenance program, - modification, - implementation of CN/AD, - repair or troubleshooting, are scheduled before the initiation of maintenance tasks after review of the work order issued by the customer. Execution Work package files are based on the first work package planning notification (NDL) issued by the customer support representative in charge, and are prepared once the work package (« revision ») is created in SAP maintenance database. Every work package includes the work orders (OT) issued to trace each according to its category (e.g. due-list task, troubleshooting ordered by the customer …).

The Planning department creates the work package and issues the initial work orders included in the package.

Depending on the changes to the customer work order, to the NDL and on the identification of defects during the maintenance check, the work orders are cancelled or issued by the Preparation department as soon as the aircraft is assigned to a hangar station (slot) for maintenance. Cf procedure PR/ST/10-040 for the management of additional work.

The person in charge of the maintenance work package regularly checks the update of the work orders (OT) in the database. For scheduled maintenance, each work orders (OT) is attached to the associated CAMP card (if applicable or equivalent) provided by the customer or its CAMO.

A maintenance work package (paper version) includes one or several folders containing the work orders (paper) of the package (whether the work is assigned to Ramp Service for line maintenance, or to Hangars usually in base maintenance). The folders contain the following information:

- Work package identification number (« revision” number),

- Aircraft type,

- Aircraft Serial Number,

- Aircraft registration,

- Dates of work package,

- List of work orders (OT) issued during the work,

- Maintenance task cards issued by the manufacturer(s),

- CAMP cards if applicable or equivalent.

The work orders are used to trace all maintenance operations carried-out on the aircraft: modifications, repairs, application of CN/AD, troubleshooting …. 4 categories of work orders are defined in DFS maintenance records system, according to the nature of maintenance works as defined in DFS instruction ref. IN/ST/08-165.


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Basic structure of work package files is common to line and base maintenance activities.

Each work orders includes the procedure applicable to the maintenance task or mentions the reference of the applicable maintenance data (if not, the technician shall mention the maintenance documentation used during the operation).

For specific work, detailed instructions, technical instructions and measure sheets allow for a complete traceability, including measurements and records of dimensions all along the maintenance operation.

The release certificates of aircraft elements installed are attached to the work orders after installation. Procedures and rules for the sign-off of tasks by technicians and certification personnel, for the records of measurements and results and visas are detailed in instruction ref. IN/ST/08-165.

The maintenance inspection reports or other maintenance records (for bench tests, engine run-up …) comppleted by the Maintenance Inspection department or by the technician are attached to the work orders in the aircraft maintenance file. Accordingly, certification documents (CAS, “R” sheet, FCAS,…) and authorisations issued by CAAs are also attached to the work package file.

Instruction IN/ST/13-237 details the procedure to control, inspect and validate the ongoing maintenance works.

Each job card mentions the work package identification number and is recorded in DFS maintenance database within that work package. It is therefore possible to cross-check the maintenance file and the maintenance documents delivered to the technicians (and vice versa).

The maintenance task cards and work orders account for CDCCL limitations when applicable.

Personnel of approved subcontractors working in DFS premises complete an annex to the work orders (« Annex OT ») that is validated by a designated DFS personnel after completion of the work. This validation implies the reception by DFS of the service delivered by the subcontractor in compliance with the purchase order.

In the event that task cards are provided by the operator (only in French or English), the procedure depends on the customer and shall be detailed in a specific appendix to DFS instruction IN/ST/08-165.

Work packages using FalconTab FalconTab can be used to create and edit a complete maintenance work package including all relevant documents in electronic version (CAMP card, AMM task card, SRM, SB …). The maintenance process itself remains the same, but paper records are replaced by e-records made by all technicians involved using their tablets connected to SAP IT system.

The technician’s sign-off is electronic with legal value. FalconTab system allows the following :

- manage electronically work orders, CAMP cards, task cards and all documents used in the work package, including task distribution to the technicians during the aircraft maintenance check,

- access and use maintenance data (AMM, SRM, SB, AD, CN …) and supplemental data necessary to the maintenance,

- record electronically the completion of maintenance tasks in work orders (OT) and attached documents using a tablet, attach additional documents during the maintenance process according to instruction IN/ST/08-165, resulting in a detail level equivalent to paper records,

- stamp and sign-off electronically the documents issued according to certified signature and timestamping procedures.

FalconTab can be used by any aircraft manager, team leader or technician (including interim technicians) who will be issued an individual encrypted identification key (token) under responsibility of Dassault Falcon Service according to instruction IN/CM/17-300.

The scope and conditions of use of e-signature with FalconTab are described in the terms of use of signature services (CGU), the archiving policy, the timestamp procedure, the signature and proof management policy. The latter defines the following actions in FalconTab :

- sign a corrective maintenance action in a work order or a CAMP card,

- record the completion of a task on task cards (AMM, SRM, SB, AD/CN …)

- sign a work order as a support personnel of category B1 or B2,

- sign a release to service or an EASA Form One,

- sign a Technical Report for line maintenance work packages (Ramp Service),

- revoke the signature of a work order, CAMP card, task card for correction with retention of corrected data,

- revoke the signature of a CRS or EASA Form One for correction with retention of corrected data.


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The issue and revocation of e-signature certificates applicable to all personnel (permanent and interim) is exposed in instruction IN/CM/17-300 “Issue of e-signature certificates”.

So far, contractors continue to fill in annexes to work orders (“annexe OT” forms) in paper format, except the engineers assigned to DFS Engineering Department involved with FalconRep, who are authorised to complete work orders. The annex OT are scanned and attached to the relevant work orders to complete the existing records.

FalconTab system provides the following safeguards :

- safety of each user identification and authentication using a safe connection device (token), issued to each authorised individual by DFS Security Manager acting as a delegated registering authority. This key allows to identify the user and authenticate his/her e-signature in the same manner than a handwritten signature.

- records integrity : once records have been signed, they are protected against any attempt of cancellation or modification and receive a timestamp. Oncly authorised personnel have access to signed records for the duration of the maintenance check. Records needing correction are re-edited and will be subject to a new signature. The corrected record is then dated and signed again in FalconTab.

- protection against forgery with its integrated traceability and secure authentication system,

- the prohibition of the use of an e-signature issued to an employee who left the company or in case of loss of the token. In such case, a loss notification is issued to initiate further action as necessary.

Any record or procedure specific to a customer can be completed using paper documents, signed-off then scanned and added to the electronic maintenance work package using FalconTab.

Additional safeguards are implemented in case of total or partial failure of FalconTab (system or sub-system failure) in order to keep an acceptable level of safety and regulatory compliance during the whole maintenance check. All applicable dispositions are defined in the fall-back procedure (see MOE 5.1.3) : in such situations during a maintenance check, the use of a maintenance work package in paper format is maintained as a back-up solution in case of a problem identified in the system.

Notes :

- DFS confirms the fulfillment of its obligations regarding the applicable law and regulations requirements about protection of personal data of employees authorised to use FalconTab in an official statement to France CNIL commission,

- the timestamp service consists in issueing and sign time countermarks with a precision of one minute to UTC time and publish the validity data of the timestamp unit certificates,

- contractors or OEM / aircraft manufacturer technicians shall use annex OT forms which will be scanned and added to FalconTab records once work is complete and validated.

Additional work

Additional work identified during the aircraft maintenance check are traced using a specific web application (« Feuille de Retouches »), each defect being recorded specifically with reference to the work package. Rectification of each identified defect is traced using a specific job card (see MOE 2.15).

Engine / APU maintenance

Maintenance on engine / APU is followed-up using specific work orders for troubleshooting or scheduled maintenance on engine assemblies. The work orders (OTs) are :

- archived in the aircraft maintenance work package as long as the work is initiated for the need of an ongoing aircraft maintenance check whether the work requires the engine removal or not,

- archived to an engine / APU work package (type MO) as long as the maintenance has been ordered to DFS specifically for the engine assembly, for example prior to a transfer of the engine / APU on to another aircraft.

This work is performed and traced by DFS or DFS subcontractors according to DFS instruction IN/ST/08-165. Component maintenance For removed components received from outside DFS, the orders are received by DFS Spares Distribution department that will generate a work order. Component and work order are delivered to DFS specialised repair shop in charge of the repair.


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The work in DFS specialised repair shops (AME) is traced using work orders either for scheduled maintenance based on the aircraft maintenance program (due-list) or for component troubleshooting. Depending on the situation, a work order is archived in:

- the Aircraft work package file, as long as the maintained component was ordered for an aircraft attending a maintenance check (aircraft line or base maintenance, work order type SM01),

- the Component work package file when componenet maintenance was ordered to DFS Spares Distribution specifically for the component by external customers, for example by DAFS (component maintenance, work order type PM04).

In both situations, the completion of work orders (job cards) follows the general rules defined in instruction IN/ST/08-165.

Non-destructive testing (NDT) operations

NDT tasks are generated and traced using aircraft maintenance work orders (type SM01), or component maintenance work orders (type PM04) completed according to instruction IN/ST/08-165.

Specific records are made by NDT inspectors according to the different categories of components and processes (ex. measure sheet for inspection of brake elements).


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2.14 TECHNICAL RECORDS CONTROL AND STORAGE

PART 145.A.55 (a) (c) 1, 2, 3 PART 145.A.70 (a) 12 (b)

AMC 145.A.55 (c) GM 145.A.55 (a) 1, 2, 4


SP/ST/00-046 Rédiger le rapport technique Piste et transmettre le dossier au client IN/CM/15-286 Gestion des Enregistrements[CJ12] IN/ST/16-264 Signature électronique DocuSign FalconTab specifications and references (see MOE 5.1.3): Archiving policy

General principles

Technical and administrative records are collected into the work package file that is registered and archived. This archiving procedure is limited to maintenance activities under DFS Part 145 approval.

Execution

The Aircraft maintenance work packages, identified by a single work package number contain:

- the Aircraft Certificate of Release to Service (CRS),

- the work orders and all relevant maintenance task cards,

- CAMP cards when applicable,

- additional documents (EASA Form 1, FAA Form 8130-3, CAS, “R” sheet, FCAS, engine SOAP analysis reports …),

Note : the purchase order is archived with the NDL for a base maintenance package, and with the aircraft work package for line maintenance.

Classification for archived « paper » work packages is sorted by year. Hangar (base maintenance) archived files have a specific colour according to the aircraft type :

Green Falcon 10 Red Falcon 20, 20-5 and 2000 Yellow Falcon 50/50EX Blue Falcon 900/900EX. Orange Falcon 7X/8X

Ramp Service (line maintenance) work packages are not archived per the same method, but have similar contents.

Since January 2013, DFS transfers original base maintenance work packages (paper format) to customers, and keeps a secure electronic copy of the work packages.

Component maintenance workpackages The component work packages contain the release certificates of components repaired by DFS ASE work shops, release certificates or certificates of conformity of sub-components or consumables used during the maintenance, workshop reports, and component work orders traceing maintenance actions on the components and the movement of the repaired component (transfer from/to the aircraft or delivery to acustomer outside DFS).

SAP allows the identification of work orders issued in any work package since 2004, whether it is an Aircraft or Component work package.

Electronic records and archiving for line maintenan ce (DocuSign)

Once the document has been signed electronically, the archive is processed by DFS Ramp Service under paper or electronic format as defined hereafter. Conditions and personnel involved in electronic records with DocuSign system are defined in instruction ref. IN/ST/16-294.

Electronic archives

DFS electronic archiving system implemented since 2013 applies to :

- aircraft base maintenance work packages at DFS Le Bourget and secondary bases DFS Rome and DFS Merignac,


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- specific aircraft line maintenance work packages performed by DFS Ramp Service at DFS Le Bourget (collected to provide customers with electronic records),

- engine / APU maintenance work packages carried out by DFS on engine / APU assemblies removed from aircraft,

- Component maintenance work packages (starting from 2016),

- DFS Store’s material reception bills and material release certificates delivered with the material.

Files are collected by the contractor in charge of electronic records at DFS Le Bourget. For this task, the contractor uses a specific room in hangar H3 (MOE 1.8). The e-records office is equipped with 2 PC stations, one allowing the scanning / building of the e-archive, and the other used to manage records and files for storage into DFS servers. The archiving operation is followed for each work package from the beginning to the end of the process, and any discrepancy is solved with the departments in charge in particular with the Quality Safety Environment Department. A logbook allows the daily follow-up of scanning / archiving operations and the traceability of any discrepancy.

Note: once completed, DFS Merignac maintenance work packages are sent to DFS Le Bourget for scanning and forwarding the original package to the operator.

The archives are assembled as secured portable document files (pdf), according to a standard breakdown structure (data sorted by type of maintenance operation and work order number). They are identified so that anyone can sweep through all archived work packages for a specific aircraft (search by aircraft type, serial number, aircraft registration and work package number) for example for technical monitoring. DFS e-archives can be modified only by the subcontractor and allow for multi-criteria searches.

At the end of the process, the assembled e-archive is recorded into a specific server, that can be accessed by any DFS personnel connected to the server (read only). Access in writing is allowed only to the subcontractor in charge of e-archives.

Once the records have been archived, the original work package is transferred to the Commercial department in order to be shipped to the customer unless otherwise decided with the customer.

Electronic archives are saved automatically on a daily basis (see MOE 2.21). They are stored into data servers located in a secure restricted area (see MOE 2.21)

The server where the work packages are archived is located in a secure room, and the recovery of all data is possible through a back-up server, should the main server be subject to a major failure.

Archives under paper format

Base maintenance records are archived in paper format in a secure room protected against fire located on the 1st floor, hangar H4. These records are stored during a minimum of 3 years and at least until the next « C » aircraft maintenance check.

Line maintenance records of Ramp Service (DFS Le Bourget) are temporarily stored during one year in a specific room located on the ground floor of hangar H2. Copies of line maintenance work packages carried-out at Satellites stations are temporarily stored during one year in the office of Ramp Service Line Maintenance Detachments (hangar H2, ground floor).

At the end of this initial storage in DFS Le Bourget facility, paper archives are transferred, registered and stored in the facilities of a specialised contractor at two separate locations outside Paris-Le Bourget airport under secure storage conditions (limited access, protection against fire or weather elements …). The archives are packaged using materials allowing a long term preservation and legible records for at least 3 years after aircraft / component return to service (standard paper, reinforced folders …).

If necessary and upon written request from DFS, archived work packages can be returned by the contractor to DFS into identified archive boxes .

In case of loss or destruction of a work package file (paper or electronic archive), it is always possible to recover the lost records based on their alternate version : if a paper file is lost, it can be re-edited from the maintenance database (duplicata) and vice-versa.

Any maintenance file that has been reconstructed must in any case be submitted to the Authority for validation as per dispositions of GM 145.A.55(a).

Component maintenance archives

For component maintenance to be performed during an aircraft maintenance check (job card type SM01), the maintenance records issued by ASE work shops are archived electronically since 2013, in the aircraft work package archived in DFS server.


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For specific component maintenance ordered by DAFS or other external customers (job card type PM04), the maintenance records are archived electronically since 2016. These archives are available on DFS server. Component work packages released before 2016 are archived in paper format by the specialised contractor under the same conditions than aircraft maintenance archives (see above).

Engine / APU maintenance archives

Engine / APU maintenance records are archived for a minimum duration of 3 years after assembly return to service according to procedure PR/ST/10-208 :

-in the aircraft work package (according to above electronic archiving conditions) when maintenance is performed engine – APU installed on the aircraft, or when the assembly removal was performed only for access,

-in a specific engine / APU work package (file type MO) archived as a portable document file in DFS server since 2016.

The following documents are added to the archive : purchase order (and/or work authorisation), work orders, material release certificates, certificates of conformity, analysis reports, workshop reports, task cards and applicable maintenance data issued by the manufacturer …etc… under supervision of DFS Engine / APU Technical Office.

In both situations, archiving is performed by the contractor on a secure IT server. The archives can be accessed by any DFS employee (DFS Le Bourget and other DFS facilities connected to DFS IT network).

Archives collected with FalconTab

Starting from December 2017, FalconTab system allows to initiate a maintenance work package in a dematerialised (electronic) format and archive all records in specific secure servers, compliant with the applicable certification criteria. Once the maintenance check is complete, using the electronic format of records, an automated process is launched to issue a single portable document file (pdf) that is archived according to the above conditions applicable to archive servers.

Aircraft maintenance work package is signed by Dassault Falcon Service as an identified entity, which allows to authenticate its contents (records). Archived documents can be read by DFS personnel using FalconShare application.

The work package is archived in its authenticated version in secure servers located outside DFS facilities, which are subject to regular sample checks by the archiving contractor. DFS IT Support Department receives the results of these sample checks in order to ensure that the performance of DFS archiving system is maintained.

Archiving procedures for work packages issued with FalconTab are described in DFS e-signature and archiving policies.

Certificates of delivered e-signatures are archived in a similar manner.


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2.15 RECTIFICATION OF DEFECTS IDENTIFIED IN BASE MA INTENANCE

PART 145.A.45 (a) (b) (c) (d) (e) (f) (g) PART 145.A.70 (a) 12

AMC145.A.45 (b) (c) (d) (f) (g)


PR/ST/00-036 Prendre en charge l’avion et réaliser le chantier de maintenance sur RDV PR/ST/10-040 Gérer les travaux supplémentaires PR/CM/01-138 Communiquer les défauts découverts en entretien et incidents en service General principles

This chapter deals with the correction of defects identified during aircraft base maintenance checks, and the different actions between the identification of a defect and its rectification.

Execution

The procedure of correction of defects identified during maintenance is described in two procedures « Prendre en charge l’avion et réaliser le chantier de maintenance sur rendez-vous » (PR/ST/00-036) for the initial stages of aircraft maintenance check and scheduled base maintenance, and « Gérer les travaux supplémentaires » (PR/ST/10-040) for the management of additional works.

The management of defects identified during maintenance is organised as follows :

- troubleshooting or technical diagnosis by a technician (or specialist) and the Aircraft Supervisor,

- recording of the defect into the aircraft defects and supplemental works database (« Feuille de Retouches ») and creation of a specific job card for follow-up of the defect,

- validation of the actions and resources necessary to the repair with the Customer and with DFS Customer Support department, the preparation officer, the purchasing officer, the Aircraft Supervisor and DFS Quality Department if any question is raised concerning DFS maintenance scope or subcontracting,

- evaluation by a Maintenance Inspector of the defect / rectification task criticality with respect to flight safety,

- addition of the rectification to the Customer work order,

- correction of defect and recording of all maintenance actions performed.

Structural damages are subject to a specific technical assessment involving both DFS Maintenance Inspection department and DFS Design Office, and the use of a shared database for structural defects (cf. MOE 2.10).

CDCCL limitations and safety requirements are applied through the maintenance data issued by the manufacturer, that are used during the diagnosis performed on the aircraft.

EWIS requirements are observed through the maintenance instructions issued by the manufacturer, which includes safety precautions and standards applicable to the electrical systems.

Defects subject to notification, or that would constitute a technical or safety occurrence are recorded and notified to the manufacturers and civil aviation authorities according to procedure PR/CM/01-138.

Inspection reports are issued in case of major defects, for information of the authorities and of the manufacturers, and/or upon request from the customer (cf. MOE 2.18).

Prior to the issue and execution of the work orders, each preparation officer shall check that the work is within DFS maintenance scope and the validity / certification of the documents and data. Then the needs for material and tooling defined in maintenance data shall be addressed.

The needs for facilities, technical skills and maintenance personnel are addressed by the Deputy Technical Director – Scheduled Base Maintenance (AMSR).


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2.16 RELEASE TO SERVICE

PART 145.A.30(e)(f) (g) (h) (i) (j) PART 145.A.35 (a) (b) (c) (d) (e) (f) (g) (h) (i) (j) (k) (l) (m) (n) (o) PART 145.A.50 (a) (b) (d) (e) (f) PART 145.A.55 (a) (b) (c) PART 145.A.70 (a) 12 PART 145.A.75 (e) PART M.A 403(b) PART M.A. 501(a) (c) (d)

AMC 1/2/3/4 145.A.30 (e) AMC 145.A.30(e) (f) (g) (h) (j) AMC 145.A.35 (a) (b) (d) (e) (f) (j) (n) (o) AMC 145.A.50 (a) (b) 1, 2, 3, 4, 5 AMC n°1 145.A.50(d) AMC n°2 145.A.50(d)1,2 AMC 145.A.50 (e) (f) AMC 145.A.55 (c)

GM 145.A.50(d) GM 145.A.55 (a)


PR/ST/10-207 Assurer la maintenance au sein des ateliers spécialisés ERE, HYD, STR

PR/ST/10-208 Assurer la maintenance au sein de l'atelier spécialisé moteur IN/ST/01-040 Règles d'élaboration d'une APRS ou d'un CETE pour A/C hors EASA IN/ST/01-043 Règles d'élaboration d'une APRS ou d'un CETE pour A/C EASA IN/ST/02-068 Elaborer une EASA Form 1 Entretien ou une déclaration de conformité SP/ST/00-041 Remplir la documentation réglementaire LI/ST/03-004 Liste du personnel habilité PART 145 - FAR145

General principles For line maintenance, DFS certifying staff of categories A, B1 and B2 release the aircraft in DFS Le Bourget, or in outside maintenance locations.

For base maintenance, DFS technicians holding a category C certifying staff authorisation release the aircraft to service. They are responsible for check that all the work has been scheduled, initiated, carried-out, recorded and validated by a category B1 or B2 support staff, or equivalent (e.g. technicians of specialised component repair shops or specialised subcontractors). The validation of a job card by authorised support personnel of categories B1 or B2, or equivalent (cabin interiors specialists, Structure technicians, NDT inspectors) certifies that the operation was carried-out to the standard required with respect to technicians competences and compliance with maintenance data.

The certifying staff and support staff B1 and B2 are identified in list ref. LI/ST/03-004 issued on DFS Intranet webportal (see MOE 1.6).

Application The person authorised to sign the Certificate of Release to Service (see MOE 1.6) on aircraft or equipment issues the correct document (aircraft CRS certificate, completion of Aircraft Technical Log, EASA Form 1 ...) when the following has been checked:

- all maintenance required by the customer, and the defects identified during the interview were performed in accordance with existing procedures,

- components installed on aircraft are eligible to the type of aircraft, and were provided the appropriate release certificates (or an adequate certificate of conformity) and meet the required standards (AD, SB ...),

- the materials, ingredients and standard parts used meet the manufacturer's specifications,

- no other work has been postponed than what has been justified according to the manufacturer instructions and accepted by the customer,

- requirements attached to CDCCL limitations have been taken into account according to the manufacturer instructions,

- to the knowledge of the certifying technician, there is no apparent detectable defect within the limits of the work performed, that could affect the airworthiness.


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After a line or base maintenance check has been performed, a qualified technician will perform a general interior and exterior visual inspection, according to check-list PV/ST/03-031 “Check-list before CRS” and considering the work carried-out, in order to identifiy any defect and prevent any foreign object damage or debris occurrence (FOD).

In the event of a change affecting the limitations or the information contained in the airworthiness documents, or documents associated with it, the operator shall be informed that these documents and the corresponding plates must be updated.

Aircraft return to service (line and base aircraft maintenance, Part 145 rating A1)

The procedures and rules applicable to the release to service are defined in instructions IN/ST/01-043 (EASA state-registered aircraft), IN/ST/01-040 (aircraft registred in acountry outside EASA) and IN/ST/02-068 for EASA Form 1 (component maintenance).

If a customer rejects the necessary rectifications proposed by the maintenance (AD/CN due and not embodied, maintenance work not compliant with approved maintenance data, work carried-out without approved data, discrepancy with possible effect on aircraft airworthiness,…) the CRS could not be delivered. In such instance, the maintenance organisation shall issue a Certificate of Maintenance (CETE) and notify the civil aviation authority (see instructions IN/ST/01-043 et IN/ST/01-040).

Pursuant to Part 145.A.70, only approved contractor teams under responsibility of DFS can work in aircraft maintenance during DFS aircraft maintenance checks. Hence, the exceptional operation from another repair station (or from a subcontractor not already approved by DFS) acting under direct order from a customer would be subject to a validation procedure from DFS Quality Department in order to check the conditions of coordination during the maintenance check and the conditions of release to service (cf. IN/ST/01-043).

The Certificate of Maintenance (CETE, Certificat d’exécution des travaux d’entretien) to the civil aviation authorities (competent authority for DFS Part 145 organisation and competent authority of the country of registration) is issued if possible before the aircraft delivery and in any case within 72 hours after issue of the Certificate.

In case of work subcontracted to an organisation not itself appropriately approved under Part 145, DFS certifying staff delivers the final aircraft CRS (or the EASA Form 1 for the aircraft element) which shall include all subcontracted tasks according to the above procedures.

Work orders execution can be deferred for the following reasons: spares or material provisioning, lack of sufficient time for repair, modification not approved on-time, or request from customer (e.g. due-list task carried forward once it is demonstrated that its deadline is not overdue).

In the three first situations mentioned above, the Maintenance Inspector shall determine if the deferment of works is possible according to manufacturer maintenance data (or based on a certified manufacturer advice). He and/or the Aircraft Supervisor shall notify DFS Customer Support department of the deferment of the tasks (or respectively of the extension of the expected delivery date and time if the task can not be postponed). The CPS shall notify the customer and obtain its written acceptance of such deferment. The deferment of any maintenance task shall be mentioned in the aircraft CRS and in the ATL.

This certificate mentions all information necessary to operators to ensure the continuing airworthiness monitoring of their aircraft.

The documents necessary to the issue of the aircraft CRS is completed as per procedure SP/ST/00-041.

Specific cases of aircraft return to service :

-AOG

when an aircraft is grounded at a location other than the main line station or main maintenance base due to the non-availability of a component with the appropriate release certificate, it is permissible to temporarily fit a component without the appropriate release certificate for a maximum of 30 flight hours or until the aircraft first returns to the main line station or main maintenance base, whichever is the sooner, subject to the aircraft operator agreement and said component having a suitable release certificate but otherwise in compliance with all applicable maintenance (Part 145) and operational (Part M) requirements. Such components shall be removed by the above prescribed time limit unless an appropriate release certificate has been obtained in the meantime.

-Robbery of serviceable components removed from ano ther Dassault Falcon aircraft

DFS applies to component robbery procedure detailed in instruction IN/ST/02-068. A technician specifically authorised to certify components removed in serviceable condition from aircraft shall issue an EASA Form 1 demonstrating the airworthiness of the removed component, such certification entering into


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the A1 rating (maintenance on large aircraft) of DFS Part 145 maintenance approval and not into any component rating.

This removal/installation procedure is carried-ou according to Dassault Aviation maintenance data.

-Aircraft dismantling : a specific procedure shall be established in coordination with the competent civil aviation authority.

-Aircraft return to service after a Dassault traini ng Academy training session

Following a practical type training or a specific training delivered on a Customer aircraft by Dassault Training Academy (approved training organisation nr. FR.147.0044), Dassault instructors authorised as certifying staff under DFS maintenance approvals (see MOE 3.4) will proceed to the final inspection before the next flight, and return the aircraft to service according to DFS applicable procedures.

Return to service of engine / APU assemblies (Part 145 ratings B1/B3)

The return to service of engine and APU respectively under Part 145 ratings B1 et B3 (see MOE 1.9) is performed as per instruction IN/ST/02-068, after maintenance on engine / APU according to engine maintenance data issued by the manufacturer (EMM, LMM especially). It is certified with an EASA Form 1 issued under DFS Part 145 maintenance approval.

This release to service is possible in two situations :

- maintenance on engine /APU assembly removed from the aircraft, only at DFS Le Bourget, within DFS approved maintenance scope (engine light maintenance , APU line maintenance as described in MOE 1.9),

- maintenance on engine/APU assembly installed on the aircraft at DFS Le Bourget or at another maintenance location, according to manufacturer maintenance instructions, as long as the maintenance involves a specialised task that is not covered by aircraft maintenance manuals (AMM),

by an authorised engine specialist or an engine maintenance inspector certifying that all work performed per customer work order has been carried-out according to Part 145. This work shall be performed as per procedure PR/ST/10-208.

The EASA Form 1 shall be issued on the exact location where the maintenance is accomplished, by the engine specialist or inspector who performed the maintenance operation.

Should the engine maintenance require an engine run-up to validate the engine condition and performances, a remark requiring this test is added in the EASA Form 1 release certificate.

Return to service of components (Part 145 ratings C )

After maintenance, the components that have been subject to inspection, tests, repair, modification or overhaul within DFS AME work shops at DFS Le Bourget are issued an EASA Form One release certificate or an equivalent certificate, as per procedure PR/ST/10-207.

Return to service after Non-Destructive Testing (Pa rt 145 rating D1)

Operations of non-destructive testing are performed in DFS maintenance facilities, or at other maintenance locations subject to specific service requests from DFS customers (operators or other approved maintenance organisations) :

- NDT on aircraft / engine / component in DFS facilities …........…………..….. (ratings A1, B1/B3, C DFS)

the inspection is certified with a certificate of conformity , whatever the operation is part of another maintenance task or performed separately (example scheduled NDT performed on component)

- NDT at other maintenance location (operators, other MROs) ……………………………..…(rating D1 DFS)

o on the aircraft : DFS certifies the NDT operation using a certificate of conformity,

o on a removed assembly / component : the NDT Inspector authorised to certify the NDT inspection under rating D1 shall issue an EASA Form 1 certifying the NDT inspection carried-out and its conclusion, with a remark concerning the assembly / component tested : « Certificate of Conformity for NDT inspection – Do not install on aircraft / engine without the additional maintenance required.».

Work packages under FalconTab

For work packages generated with FalconTab, any certificate of release to service or EASA Form One is issued according to maintenance data defined in MOE 2.8 and the applicable return to service procedures and instructions.


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FalconTab system is interfaced with SAP and allows to check the authorisation of the aircraft certifying staff, of the aircraft support staff (cat. B1 or B2), of component certifying staff (validity and scope of the authorisation) prior to any issue of a certificate of release to service or EASA Form One.

Templates of certificates of release to service are maintained in SAP.


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2.17 RECORDS FOR THE OPERATOR

PART 145.A.55 (b) PART 145.A.70 (a) 12

General principles

Ce chapitre concerne les différents documents et informations devant être transmis aux clients.

Execution Base maintenance

The documents issued to the operator when the aircraft is released to service are :

- The original Certificate of Release to Service (CRS),

- The completed Aircraft Technical Logbook and (if provided by the customer) the Aircraft, Engines, APU logbooks for completion of airworthiness records.

The documents issued to the operator after aircraft delivery are :

- all completed work orders (OT), applicable maintenance task cards issued by the manufacturer (AMM, FIM, SRM, CMM…) and CAMP cards when applicable,

- all records of inspection, test, measurements and parameters settings performed, and detailed technical instructions used during maintenance,

- original material release certificates (EASA Form 1 or equivalent documents, certificates of conformity),

- inspection reports,

- any document required by the customer’s civil aviation authority (radio-electric systems status, notification of repairs or major modifications …),

- any authorisation or deviation issued by the manufacturers and by civil aviation authorities (deviations, permit to fly …).

When a modification or repair is embodied :

- a copy of the applicable CAS certifying the change, of STC or »R» sheet for a repair,

- supplements to approved manuals (SMM, AFM, WD…).

The latter are delivered to the customer upon delivery of the aircraft.

A technical report and the adequate release certificate are edited for components repaired by AME work shops. They are attached to the equipment delivered to the customer.

Line maintenance

The Ramp Service applies a similar procedure except for customers requiring an advanced version of the work package. For these customers, an electronic copy of the whole work package is issued to the customer just after the aircraft release to service and archived in DFS server prior to the issue of the original paper work package to the customer which occurs usually later. See MOE L2.4 and procedure SP/ST/00-046.

FalconTab

Complete maintenance records are sent to the customer in electronic format and can be accessed by customers on a secure customer website for a minimum duration of 3 years. This access can be extended by Dassault Falcon Service upon request.


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2.18 NOTIFICATION OF DEFECTS TO THE COMPETENT AUTHORITY / OPERATOR / MANUFACTURER

PART 145.A.60 (a) (b) (c) (d) (e) PART 145.A.70 (a) 12

AMC 145.A.60 (a) (b) AMC 20-8

GM 145.A.60 (a) (c)


PR/CM/01-138 Communiquer les défauts découverts en entretien et incidents en service General principles This paragraph defines the procedure of notification to designated organisations of any aircraft or aircraft element condition that resulted or could result in a condition hazarding seriously the flight safety. The following occurrences identified during scheduled aircraft or aircraft element maintenance are subject to this procedure according to AMC 145.A.60 (a) :

- significant cracks,

- corrosion or defect on the aircraft primary structure,

- evidence of burns on the aircraft or systems,

- electric arc,

- important fuel or hydraulic leaks,

- failure of safety systems or of a complete aircraft system,

- AD overdue.

Application The identification of a condition that resulted or could result in a condition hazarding the flight safety is subject to the issue of an Inspection Report by DFS.

Those occurrences are notified by DFS Quality Department to the following organisations :

- OSAC Surveillance Manager and OSAC Safety Program Manager

(e-mail : [email protected] ),

- DGAC : Office DSAC/MEAS (e-mail : [email protected]),

- Aircraft state of registry (if not France),

- State of the operator (if not France),

- The manager or aircraft airworthiness (operator / owner),

- Part M/G in charge of continuing airworthiness monitoring for the owner,

- Organisation in charge of aircraft or aircraft element design (type certificate holder),

- STC holder if applicable,

using the Inspection Report with a notification letter (Technical Incident Report, RIT) as per procedure PR/CM/01-138.

This report includes the elements required in DGAC Safety Event Notification form (Compte-Rendu d’Evènement Sécurité, CRES) applicable to safety events identified during maintenance on an aircraft / aircraft element.

A CRES report is issued to the Authorities to notify each technical incident in compliance with regulation EU 376/2014. This report is compatible with the format of EASA ECCAIRS incidents database.

The notification to the authorities shall occur within 72 hours after identification of the event / discrepancy.

In case of aircraft accident or major incident, the report is issued to the French DGAC Safety Investigation and Analysis Board (BEA) :

BEA (Bureau d'Enquêtes et Analyses pour la sécurité de l'aviation civile) Bâtiment 153, Aéroport du Bourget 93350 Le Bourget, France Tel : +33 1 49 62 72 00 / Fax : +33 1 49 92 72 03 [email protected]

The type certificate holders are systematically copied of all inspection reports and incident reports issued by DFS.


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The issue of reports to the customer is the responsibility of the DFS Customer Support representative (CPS) in charge.

Reportable occurrences are those where the safety of operation was or could have been endangered or which could have led to an unsafe condition. The paragraph hereafter includes examples of defects that, if identified during maintenance, shall be notified according to directive 2003/42/CE. This list should not be considered as a comprehensive list of all conditions applicable : ultimately it is the responsibility of DFS to report any situation that affects or could affect the safety of the aircraft, of passengers or persons near the aircraft on the ground.

OCCURRENCES IDENTIFIED IN MAINTENANCE

REPORTABLE TO THE CIVIL AVIATION AUTHORITIES AIRCRAFT MAINTENANCE AND REPAIR A. Incorrect assembly of parts or components of the aircraft found during an inspection or test procedure not intended for that specific purpose.

B. Hot bleed air leak resulting in structural damage.

C. Any defect in a life controlled part causing retirement before completion of its full life.

D. Any damage or deterioration (i.e. fractures, cracks, corrosion, delamination, disbonding etc) resulting from any cause (such as flutter, loss of stiffness or structural failure) to:

(1) primary structure or a principal structural element (as defined in the manufacturers’ Repair Manual) where such damage or deterioration exceeds allowable limits specified in the Repair Manual and requires a repair or complete or partial replacement of the element; (2) secondary structure which consequently has or may have endangered the aircraft ; (3) the engine, propeller or rotorcraft rotor system. E. Any failure, malfunction or defect of any system or equipment, or damage or deterioration found as a result of compliance with an Airworthiness Directive or other mandatory instruction issued by a Regulatory Authority, when:

(1) it is detected for the first time by the reporting organisation implementing compliance; (2) on any subsequent compliance where it exceeds the permissible limits quoted in the instruction and/or published repair/rectification procedures are not available. F. Failure of any emergency system or equipment, including all exit doors and lighting, to perform satisfactorily, including when being used for maintenance or test purposes.

G. Non compliance or significant errors in compliance with required maintenance procedures.

H. Products, parts, appliances and materials of unknown or suspect origin.

I. Misleading, incorrect or insufficient maintenance data or procedures that could lead to maintenance errors.

J. Failure, malfunction or defect of ground equipment used for test or checking of aircraft systems and equipment when the required routine inspection and test procedures did not clearly identify the problem when this results in a hazardous situation.


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2.19 RETURN OF DEFECTIVE COMPONENTS TO STORE

PART 145.A.40 PART 145.A.42 (d) PART 145.70 (a) 12 PART M.A.504

AMC 145.A.42 (d) 1, 2


PR/CM/01-107 Réformer un équipement PR/ST/16-223 Achats de réparations et appros aux postes General principles

This chapter delas with the procedures and rules applicable to the return of aircraft elements by maintenance personnel to the store.

Aircraft elements unserviceable at installation (a.k.a. Dead On Arrival or « zero hours » elements )

Aircraft elements delivered as serviceable components on the aircraft, and then found in unserviceable condition after installation are immediately removed and identified with an unserviceable identification tag (see MOE 5.1). They shall be returned to DFS Store in the unserviceable area. In that situation, it is highly recommended to attach a copy of the job card (OT) traceing the installation in order to provide the component repair station with information about the defects and indications identified on the aircraft.

Components damaged during their handling or during their transfer to the aircraft maintenance area are subject to the same procedure.

Components removed after use on the aircraft / asse mbly These components are removed after their potential on the aircraft has been used, when they do not comply with specifications or when they are subject to a failure.

Each removed component is attached a component identification tag (see MOE 5.1) where the « Unserviceable » section shall be completed with the following information:

- P/N and S/N of the component,

- designation of component,

- origin of component (aircraft type, S/N and registration number),

- maintenance work package number,

- reference of job card traceing the removal of the component,

- reason for removal (Inspection/Repair/Overhaul/Scrap, …),

- date of removal,

- name and signature of the technician who removed the component.

Each aircraft slot at DFS has specific temporary isolation areas for unserviceable components or components proposed for scrapping. The collection of these components and their return to DFS Store are performed daily by DFS logistics service provider.

Components isolated to be scrapped are subject to a confirmation of the decision by DFS customer before their disposal or destruction.

This procedure applies to all hangars for line and base maintenance.

Return for component maintenance in DFS DFS specialised work shops (AME) test, repair, overhaul, and sometimes modify the components according to an internal work order (when component is removed unserviceable from an aircraft attending maintenance at DFS) or according to a work order issued by an external customer (mostly unserviceable component transferred from DAFS for repair). Any such operation is traced within a component work package.

Once the maintenance work is accomplished, and if the component is checked as serviceable, the work shop technician removes and destroys the yellow unserviceable section of the component identification tag. If the component is found unserviceable after maintenance, then procedure PR/CM/01-107 "Réformer un équipement" applies (component is proposed to scrap). Component maintenance outside DFS For components to be repaired by an approved repair station outside DFS, a removal and transfer bill is edited when they are returned to DFS store and received into the store unserviceable area. The removed components are then isolated in a specific “repair orders” area pending for repair confirmation by DFS


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Purchasing department. They are segregated according to their type (mechanic element, electronic equipment, oxygen bottle…). For example, avionics elements are specifically isolated to avoid risks related to static discharge (ESD).

Any material received in new condition goes through a receiving inspection. If it is found damaged, it is returned to the supplier with the reception sheet (cf. MOE 2.2).

Any aircraft element received in new condition but damaged during its use or installation is immediately tagged according to instruction IN/ST/02-063 and sent for repair either to a DFS specialised work shop or to an approved repair center. In the latter situation, the element is returned to DFS Store.

Removed aircraft elements that would still be covered by the manufacturer’s warranty policy are subject to a « Service Report » issued by DFS Preparation officer or by the Maintenance Inspector in charge to Dassault Aviation.

When the removed component is not repairable, the procedure of component scrap applies, see PR/CM/01-107 « Réformer un équipement ».

When an aircraft component has been quarantined due to a reception discrepancy, the DFS personnel in charge of clearing out the discrepancy (usually a DFS purchasing officer) contacts the storekeeper in charge of receiving inspection and/or DFS Quality Department for further information and, when possible, to remove the component from quarantine. Then this personnel picks up the component and transfers it into the receiving area for new / repaired items. For more details, refer to procedure PR/ST/16-223.


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2.20 DEFECTIVE COMPONENTS TO OUTSIDE CONTRACTORS

PART 145.A.40 PART 145.A.42 PART 145.A.70 (a) 12, 14, 16

General principles

This chapter defines with the procedure for sending aircraft elements or components to organisations outside DFS, for instance :

- component repair orders,

- components returned to customers after removal from their aircraft,

- return of a component to a supplier in case of defect or non-conformity.

According to the agreed work scope, the logistics contractor Daher performs the return of components and material from DFS Le Bourget and DFS Merignac to repair shops, or to other contractors and suppliers for non-conformities.

Returns from DFS Rome are organised by DFS Rome team according to QAP ref. PQ/CM/04-007 and instruction IN/ST/09-174.

Expedition of aircraft elements to a subcontractor The aircraft elements applicable are described in MOE 2.19.

Any maintenance that is subcontracted is subject to a purchase order issued by DFS, issued according to MOE 2.1, containing the following minimum information:

- nature of work to perform on the aircraft element,

- expected document(s) and certificate(s) required with the element.

The purchase order mentions the P/N and S/N of the component and links the order to the customer work order issued to DFS.

Return of aircraft elements to the customer

In some situations, an aircraft elements removed in unserviceable condition (MOE 2.19) or delivred with a non-conformity (MOE 2.2) shall be returned to the customer. The element shall be attached a DFS component identification tag with the information allowing the customer to decide what to do next with this aircraft element.

Scrapping If the removed aircraft element is confirmed for scrap, and according to the type of component, a designated contractor is ordered to proceed to the destruction in compliance with applicable regulations and procedures. This operation is certified by the contractor with a material scrapping (or destruction) certificate.

When the scrapping operation is performed by DFS, a certificate is issued by DFS in a similar manner.

Removal from inventory and recycling of ingredients are performed in accordance with environmental requirements and related DFS procedures (MA/CM/05-009). These operations are of the responsibility of DFS Store department and DFS logistics subcontractor, and the processing of waste ingredients is assigned to specialised contractors.

Return of non-compliant elements to suppliers

See MOE 2.2.

Packaging and expedition instructions The aircraft components must be protected in order to prevent any further damage or deterioration.

The packaging and expedition are under the responsibility of DFS Store department. The specific packaging standards defined by component manufacturers are applied.

The storekeeper ensures for instance that safety plugs are installed on the component where required so as to prevent any leak or damage to the component.


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2.21 CONTROL OF COMPUTER MAINTENANCE RECORDS SYSTEM S

PART 145.A.45 (e) PART 145.A.55 (c) 2 PART 145.A.70 (a) 12

AMC 145.A.45 (g) AMC 145.A.50 (b) 5 AMC 145.A.55 (c)

GM145.A.55 (a)5

Procedures and instructions mentioned in the curren t chapter

IN/ST/16-294 Signature électronique DocuSign FalconTab specifications and references (see MOE 5.1.3):

Service agreement

General principles

The maintenance information system supported by SAP ® application allows the following

- issue of job card (ordres de travaux, OT) for each maintenance task,

- record and follow-up of maintenance work,

- issue of CRS and EASA Form 1 certificates,

- issue of purchase orders or repair orders,

- issue of invoices,

- recording of allowed / actual times for maintenance tasks.

Application This system is regularly updated according to the changes to the aircraft maintenance programs.

It uses security devices (e.g. confidential access codes) preventing unauthorised personnel from modifying databases or proceed to validation in violation of the approved protocols. It allows a full traceability of modifications using the login of the individuals involved in the modifications.

DFS IT Support department saves the whole database on a weekly basis (daily for saving the updates).

This saved data are archived in hangar H1 into the safe-deposit box of the Facility Management department. Each week, a set of saved data is transferred to Dassault Aviation facilities in Saint Cloud as part of DFS IT security policy.

On reference time intervals of 3 years, new versions of softwares always allow to read files created under the previous version (ascending compatibility). This implies that DFS does not save previous versions of sofwares as a standard procedure.

However in case of change of software, DFS keeps the possibility to read files during a minimum of three years.

DFS server receiving the electronic records and archives is safeguarded by a « parallel » server that allows to guarantee a permanent access to data even in case of failure of the server. These servers are co-located in hangar H3 (1st floor) in the IT server room which is access-restricted and equipped with a permanent automatic fire protection system.

As mentioned in MOE 2.14, in case of loss of saved data, paper files are available for reconstruction of IT data if necessary and vice-versa.

A DFS IT support team provides technical assistance to users and ensures the continuity of server operations and SAP system.

DFS IT Support department is also in charge of the evolution of the structure of SAP database, based on users’ feedback and specifications.

DFS Merignac has its own IT server for its local operation. It is connected to DFS LBG server for regular archives. A back-up mode is possible with the server located at Le Bourget in case of failure.

DocuSign system

DocuSign software under Open Trust allows designated personnel from DFS Ramp Service / Technical Records and from DFS Satellite line stations office to manage the remote validation of the following documents by Ramp Service certifying staff : - CAMP cards, - Logbook Entries (LBE) for Netjets aircraft,


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- Corrections of Certificates of Release to Service.

Note : this procedure does not apply to aircraft registered in Popular Republic of China (B-).

This system and the corresponding procedure comply with the European Directive 1999/93/CE and rely on an electronic authenticated signature certified by OpenTrust.

Authentication and traceability control of this e-signature system is described in instruction IN/ST/16-294.

FalconTab system

Starting in December 2017, DFS implements FalconTab IT system, designed to provide authenticated electronic maintenance records and dematerialised maintenance work packages.

The maintenance of the system is defined in several contracts :

1. development by ATOS through a TMA contract (Third Party System Maintenance) defining how system discrepancies or malfunctions are fixed during operation, how system changes (e.g. introduction of a new template of work order) and software / application upgrades are carried-out,

2. software maintenance of applications operating in FalconTab system (Microsoft software, Morpho-OT, DocuSign …)

3. hardware maintenance including the support contract for tactile tablets issued to the technciians and IT infrastructure (hosting and archiving servers …).

Besides, DFS IT Support Department supervises the maintenance of all software applications used in interface with FalconTab (SAP, Planisoft …) according to FalconTab Service Support Agreement.

Integrity of subsystems and associated services is monitored by DFS Information Systems Security Manager (RSSI).


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2.22 CONTROL OF MAN-HOUR PLANNING VS. SCHEDULED MAI NTENANCE WORK

PART 145.A.30 (d) PART 147.A.47 PART 145.A.70 (a) 12 (b)

AMC 145.A.30 (d) 1,2,3,4,5,6,7,8 AMC 147.A.47 (a) (b) (c)


PR/ST/13-212 Planification maintenance avion sur rendez-vous PR/CM/09-024 Traiter une demande et préparer le chantier avion sans rendez-vous PR/ST/10-208 Assurer la maintenance au sein de l’atelier spécialisé moteur PR/ST/10-207 Assurer la maintenance aux sein des ateliers spécialisés ERE, Hydraulique, Structure

General Principles

Planning of maintenance man-hours refers to the scheduled work load (and includes preparation, performance and control / inspection of maintenance works), taking into account all scheduled tasks.

Application Aircraft base maintenance A base maintenance work load planning of hangars is edited by DFS Planning department using Planisoft application. It allows the definition and update of the aircraft slot allocation map (a.k.a. POS, “Plan d’Occupation des Slots”) and of the maintenance planning of hangars (weekly assignment of aircraft maintenance work package on each hangar slot into a Gantt diagram). The man-hours plan is managed by this department, as it checks specifically that at least 50% of personnel working in each hangar or work shop is permanently employed by DFS.

All hangars involved in aircraft scheduled maintenance checks (except secondary maintenance bases DFS Rome and DFS Merignac) are organised with one or two daily personnel shifts (2x8, day and night shift) as necessary. The maintenance activities are occasionally extended during week-ends when necessary to the delivery of a prioritary aircraft work package.

From 2017 on, technicians manpower (including team management) at DFS Le Bourget is managed by groups of hangars (maintenance units, known as USMs) under the responsibility of hangar supervisors : hangars H2 / H9 / H10, hangars H3 / H4, hangars H5A / H5B. DFS Merignac has its own permanent resources as a permanent secondary base and maintenance unit (USM).

When needed and according to the required personnel qualifications, the Planning department can assign back-up technicians to a work package or hangar, organising a temporary transfer of DFS technicians between hangars, or requesting a temporary participation of available certifying technicians from DFS Ramp Service.

The work load for each work package is determined according to the scheduled maintenance ordered by the customers (using standard allowed labor hours). Based on statistics, the planning system calculates the supplementary hours that shall be considered. An expected number of days (duration) and of technicians is defined and the aircraft work package is scheduled in the planning. In the technicians’ planning, time intervals without productive hours (training, vacation …) are considered in the calculation of the available manpower.

An update of manpower and man-hours is carried-out weekly with the possibility to contract interim technicians if additional manpower is necessary.

Management of the man-hours plan also implies to check the availibility of technicians according to their specialty (airframe and powerplant technicians, avionics specialists, engine specialists, airframe specialists, cabin specialists) and certifying authorisations (A/B1/B2). This assessment of available support personnel is performed by the Planning department based on certifying authorisation data available on DFS Intranet and type qualification data available in SAP.

In case of a difference of more than 25% between man-hours and work load during a time interval of one month, the VP Maintenance Operations (or his Deputy) shall notify the Accountable Manager and the VP Quality Safety Environment.

Several tools are being tested to further facilitate the short and medium term man-hours schedule.

At DFS Le Bourget and Merignac, the maintenance planning and man-hours resources are regularly reviewed with the participation of hangar supervisors, Aircraft Supervisors, Technical & Industrial Manager (DFS Merignac) and the Planning department. A Maintenance Planning Dashboard (a.k.a. “Tableau de Marche”) is used in the hangar, regrouping all informations necessary to the planning of heavy


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maintenance work packages: phasing of tasks, assignment of work to the technicians. The evolution of tasks scheduled during the work package is coordinated between all these participants, the board is updated and information given by the Aircraft Supervisor to the technicians during daily flash-meetings at team level (“Flash 5”).

Since 2016, a web application designed to support the control of work packages (AMP 3) is being installed to complement existing systems and databases (SAP, feuille de retouches). This software is designed to collect all information about the progress of the maintenance check, and provides a decision aid to the management including meeting minutes, alert indicators (Andon) and updated risk information. AMP allows the early identification and management of risks by the departments involved throughout the maintenance check.

Risks and hazards identified during maintenance are monitored using 2 indicators, in order to initiate corrective and preventive actions as necessary :

o Andon level 1 : reported by technicians and addressed within the maintenance unit (MU),

o Andon level 2 : reported by MU staff and addressed by all departments supporting MUs.

MUs management implies regular specific meetings dealing with industrial and economic aspects of maintenance workpackages.

For subcontractors, the planning is performed by the contractor in coordination with the Aircraft Supervisor and the Purchasing department, according to the dispositions of the applicable Quality Assurance Plan.

Aircraft line maintenance For line maintenance at DFS Le Bourget or at any other temporary location, the work load is planned daily by the Ramp Service coordination office (Ramp Service Managers) with a prior notice varying between a few hours and 5 days usually. Each line maintenance slot is managed in a shared e-calendar accessible by all managers on shift. This calendar includes daily aircraft work packages and assigned technicians with all details (delay for the operations, work order, logistics info or feedback to customer …).

The personnel planning for Ramp Service is defined on eight weeks ahead and is scheduled in shifts (day, night, weekends) and specialties. It includes also training sessions, and assignments to assistance missions abroad, compensation vacancies …etc….For permanent DFS line detachments (cf. MOE 5.3), the work load and the planning of personnel are managed directly by the line station manager in liaison with the Ramp Service line stations office at DFS Le Bourget. Back-up technicians can be assigned from DFS Le Bourget when needed.

For occasional line maintenance locations, the work load and the personnel planning are managed locally by the technicians in liaison with DFS Ramp Service at Le Bourget.

Component maintenance The work load of specialised work shops and activities (engine, ERE, Hydraulics, Structure) being subject to variation, the manpower has been calculated according to the average work load. The components are maintained according to several factors : date of transfer to the repair shop, priority, work load already scheduled and availibility of the technicians. In case of a work load exceeding available manpower, part of the work can be subcontracted to other approved maintenance organisations.

Other services Structural Inspections and NDT are managed according to the maintenance schedule and the planning of maintenance inspectors, for current or upcoming work packages. If necessary, NDT operations can be partially subcontracted to companies accepted by DFS.

The Quality Department has been organised according to the duties and responsibilities of the quality assurance in maintenance.

The Planning, Preparation and Maintenance Inspection departments have been organised and staffed according to the hangar capacities (aircraft slots). In case of a work load exceeding DFS personnel resources during a specific maintenance check, these departments can hire interim personnel.


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2.23 CRITICAL TASKS AND ERROR-CAPTURING METHODS

PART 145.A.48 PART 145.A.70 (a) 12 (b) PART M.A.402

AMC 145.A.48 AMC M.A.402(a)1,3,4, (b) (d) (e)


IN/ST/04-067 Operations d’entretien critiques IN/ST/13-237 Surveiller et contrôler les travaux General principles

This chapter describes the system of detection and rectification of maintenance errors that could result in malfunctions of aircraft systems and in conditions hazarding the flight safety.

Application According to Part 145.A.48, this chapter deals with maintenance tasks performed on several identical systems or on critical systems, for which an error on the aircraft could result in catastrophic or dangerous safety events.

Critical tasks are identified during a maintenance check and are subject to an independent inspection (required inspection item, RII). That inspection also applies to avoid the re-occurrence of an error during the installation of identical elements on several similar or redundant systems during a maintenance check, when the error could lead to significant malfunctions and affect aircraft airworthiness.

Lists of critical tasks are defined by DFS according to the aircraft type, system involved and associated risks, taking into account its experience in maintenance.

Critical tasks or tasks subject to an independent inspection (ex. R.I.I.) defined by customers are subject to inspection criteria and methods defined with the customer for the work package (cf IN/ST/04-067 §9).

Critical tasks are specifically identified in base maintenance work packages and in FalconTab system.

Many tasks defined in Dassault Falcon aircraft maintenance manuals are subject to inspection, checks, operational and functional tests that satisfy Part 145.A.48 (b) requirements about independent inspection and detection of maintenance errors. Such tasks must be strictly carried out according to manufacturer instructions.

In order to avoid any error or omission of a maintenance task, all work orders (OT) are signed by the technicians after completion of the task. When several tasks are traced with a same work order, and are performed by several technicians, each technician shall sign the operations performed.

After any aircraft maintenance check, an aircraft inspection (interior / exterior) by a qualified technician is required according to check-list PV/ST/03-031 “Check-list before CRS” and according to the work performed (see MOE 5.1.1).

This inspection includes the prevention of foreign objects in the aircraft, the safety of aircraft access doors, systems configuration, safety equipment, the return of tools into tooling cabinets in the hangars (or return to the tool store), the check of technician’s tool boxes and the return of unused components / material (RNU) to the store.

In a similar fashion, a visual inspection is also performed before return to service of a component by specialised workshops, as defined in the maintenance procedures issued by the equipment manufacturer.

The inspection policy and methods of management of critical tasks are exposed in instructions IN/ST/04-067 and IN/ST/13-237.


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2.24 REFERENCE TO SPECIFIC MAINTENANCE PROCEDURES

PART 145.A.70 (a) 12


IN/CM/12-230 Maîtriser les procédés IN/ST/04-103 Maîtriser le procédé « Roulage pour le point fixe » General principles

This chapter refers to the specific procedures applied by DFS during maintenance. Special industrial processes are qualified and managed according to instruction IN/CM/12-230 « Maîtriser les procédés ».

Engine run-up

An engine run-up is performed in the following situations:

- systematically at the beginning or at the end of scheduled aircraft / engine maintenance checks,

- check of the correct execution of maintenance tasks as required by the applicable maintenance procedures,

- assistance to the troubleshooting following complex discrepancies identified during maintenance or reported by the customer,

- request from customers (mentioned on the work order).

At Le Bourget airport, engine run-ups are performed on a cleared area by personnel of DFS Maintenance Inspection department and/or designated DFS technicians of the maintenance team in charge of the aircraft (or engine), assisted by specialists if necessary.

The technician in charge of the engine test must be a certifying staff category B1 on the aircraft type.

Engine tests either systematic or resulting from specific requests, and their results are subject to the following maintenance records :

- records of engine parameters, completed according to the manufacturers’ maintenance manuals, archived by the Maintenance Inspection department,

- records of engine defects followed by work orders (OTs) issued by the Preparation officer for rectification.

On external maintenance locations, local airport procedures apply for engine testing operations. Ramp Service technicians permanently assigned to DFS Satellite line stations receive training about this procedure.

Pressure check on an aircraft

Pressure check of aircraft or aircraft systems :

- air conditioning / pressurisation,

- oxygen / fuel servicing,

- tests on hydraulics (landing gear, flight controls),

- anemometric systems,

are performed in accordance with maintenance procedures issued by the manufacturer.

These operations are also performed with specific safety rules known to the maintenance personnel and applied by the technicians (e.g. aircraft fueling outside the hangars, safety perimeter around the aircraft etc...).

Aircraft towing : this operation requires the presence of several maintenance operators : - one person in the towing tug,

- one technician onboard the aircraft for systems check and action on the brakes if necessary,

- in some cases according to the aircraft path and the hangar environment, assistants positioned next to the wing tips or next to the hangar doors to prevent an aircraft damage.

Aircraft towing can only be performed by authorised personnel receiving :

- a specific training about aircraft towing / push-back operations,

- an autorisation from the airport authority for aircraft ground operations using the taxiways on the airport.


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Aircraft taxiing : this operation is mostly carried-out to position the aircraft on the airport engine run-up station for performance tests without any towing vehicle.

The taxiing can only be performed by specifically trained technicians :

- type-qualification on the aircraft type,

- qualification to aircraft taxiing operations on the Dassault Falcon type applicable, under supervision and evaluation of a DFS instructor, after receiving a training about ground operations on the relevant airport, this authorisation being issued and certified for each qualified individual.

This list is maintained and updated on SAP system according to instruction IN/ST/04-103.

For other procedures, the technician refers to the documentation issued by the manufacturer.

Compass swing The aircraft shall be positioned in an appropriate area clear of obstacles (e.g. engine run-up area) and the relevant task card must be executed.

Non-Destructive Testing (NDT)

Non-destructive testing by dye-penetrant, magnetic particle, eddy current and ultrasonic inspection are special processes used by DFS :

-at its own permanent line and base aircraft maintenance locations, or at any other location where DFS would assist an aircraft in AOG situation (rating A1), -in the NDT laboratory at DFS Le Bourget for component maintenance (rating C), - (DFS Le Bourget) or atin customers’ facilities,

according to the instructions applicable to each method identified in instruction IN/CM/12-230.

NDT inspections are performed in close coordination with Dassault Aviation, especially for the qualification of NDT inspectors on Dassault Falcon aircraft and for NDT working instructions (see MOE 3.11).

Maintenance check flights

Maintenance check flights are performed at completion of major maintenance operations (“C” checks, major airframe repair or modification) as defined in Dassault Aviation AMM and in the aircraft approved maintenance program.

They are performed by a Dassault Aviation or Dassault Falcon Service flight crew (or customer flight crew in specific conditions) with the support of a designated maintenance inspector (QSED), as defined in instruction IN/ST/13-237.

Other specific maintenance procedures

For aircraft / engine washing during maintenance, aircraft jacking, positioning of access equipment / generation and safety systems around the aircraft before or during the maintenance check, the technicians apply the instructions defined in the AMM


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2.25 PROCEDURE OF DETECTION AND RECTIFICATION OF MA INTENANCE ERRORS

PART 145.A.60(a)(b)(c)(d) PART 145.A.65 (b) 3 PART 145.A.70 (a) 12

AMC145.A.60(b) AMC145.A.65(b)3

GM 145.A.60(a)(c)


PR/CM/00-105 Traitement des évènements sécurité PR/CM/01-106 Gérer les actions correctives et préventives PR/ST/00-036 Prendre l’avion en charge et réaliser le chantier de maintenance sur rdv IM/CM/10-212 Déclaration Interne d’Evènement Sécurité des Vols

General principles

The detection of maintenance errors is possible using several methods :

- identification of an error by the technicians,

- inspections during/after maintenance tasks,

- audits / sample checks performed by the quality system.

This chapter defines the contributing factors to those errors and explains the prevention policy enforced by DFS to make its organisation resistant to similar errors.

Application All DFS personnel is invited to report freely any significant event (including mlaintenance errors), without risk of inappropriate sanction.

The distribution and analysis of occurrences involving maintenance errors are confidential. No sanction can be taken against persons involved in any such event unless it has been proved that one of the following conditions took place:

- unlawful disorder,

- alcohol abuse,

- use of narcotics,

- deliberate violation of the defined working methods or,

- obvious act of negligence.

The notification of incidents uses the internal safety event form (a.k.a. « Déclaration Interne d’Evénement Sécurité des Vols », DIESV) which template is issued on DFS Intranet (section SMS) and identified to the MOE (section 5). This form is then forwarded to the Maintenance SMS Correspondent for analysis.

The analysis of possible or confirmed maintenance errors is traced into that form using the following items :

- finding,

- immediate actions performed,

- error analysis,

- environment analysis,

- contributing factors and root causes,

- additional information,

- attached documents,

- definition of corrective and preventive actions which can be complemented by a finding (Plan d’Action) in Team QMS database when the correction of the occurrrence involves several departments.

DIESV are managed according to procedure PR/CM/00-105 Management of safety events (“Traitement des Evénements Sécurité”). The most representative DIESVs are presented during the training session « Journal SGS » training session (SMS newsflash).

It can be completed by specific information such as a safety newsflash (Flash Info Sécurité) available of the information boards available in each hangar and issued on DFS Intranet.

The status of each DIESV notification is updated during the monthly meeting of the SMS Committee.


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During a second monthly meeting (usually 15 days after), the SMS Committee evaluates the major risks identified in DIESV or other occurrences (customer complaints, Team findings …) and proposes actions allowing finally to improve the compliance with regulatory requirements. The progress of those actions is reviewed on a monthly basis during those “SMS review” meetings.

Meeting minutes are issued to all members of the Committee, to the VP Maintenance Operations and to the Accountable Manager.

Note : occurrences subject to notification of external organisations are processed with the highest priority according to the procedures explained in MOE 2.18.

All the information received is used in all processes such as the continuous training program, including human factors and SMS training.


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2.26 SHIFT / TASK HANDOVER PROCEDURE

- - GM 1 145.A.30(e) PART 145.A.47 (c) PART 145.A.70 (a) 12

AMC 145.A.47 (c)


- General principles DFS organises maintenance with teams of technicians (single shift and schedule) but occasionally needs to schedule the work with several shifts, including weekend shifts.

In that case, during a change of team (or shift), the information necessary to continue and complete the maintenance tasks is given by the leaving team to the incoming team.

In addition to a face-to-face briefing of the actions between technicians of both teams (specifically or during a « Flash 5 » meeting), two different means are also available for this exchange of information:

- the shift handover e-logbook,

- the defect records (« Historique » block) or comments in the work orders (OT) together with the maintenance task cards issued, allow to record precisely the previous actions performed on the aircraft, the diagnosis on the system, the work remaining or partially executed.

The planning dashboards in the hangars (“Tableaux de Marche”) used specifically for heavy maintenance checks are also a traceability system for general instructions, used during team briefings by the management.

Application Base maintenance The exchange of information between outgoing and incoming teams is done using a shift handover e-logbook system for the base maintenance (“Cahier de Consignes Numérique”).

The Shift Handover e-logbook is supported by a web application accessible on DFS Intranet, available for each maintenance speciality (airframe, engine, avionics …). It has specific interfaces for aircraft managers, team leaders, specialists leaders (engines, avionics, structures…) working on a same aircraft work package.

It allows to exchange information between all shifts and across specialties, collect a records of sub tasks through the managers or leaders (or their deputies).

Any task assigned by the aircraft manager or team leader to the technicians is listed in the e-logbook. The technician in charge of the aircraft acknowledges the tasks with name and identification. During their shift, technicians report their actions and comments in the e-logbook (tasks performed, work remaining). The night shift aircraft manager is responsible for the distribution and validation of the work specifically assigned to the night shift teams.

At the opening of the next (day) shift, the aircraft manager in charge takes over the work package.

During the replacement of a team by the following one, a handover briefing is made during the overlap of daily working schedules: this informal team briefing (max. duration 30 minutes) allows to deliver information to the aircraft managers, technicians and maintenance inspectors.

Considering their respective experiences and know-how, the hangar managers, aircraft managers and maintenance inspectors are capable of communicating precise information to night shifts (work performed, work remaining). They also designate the technicians in charge of the night shift according to their experience, their authorisations and their capacity to collect information and give instructions about the work packages. These technicians are individuals who already demonstrated their capacities in the hangars, and that have been selected for their autonomy and their sense of responsibilities.

Note: DFS Merignac working schedule does not use several shifts permanently.

Line maintenance DFS Le Bourget

The exchange of shift handover instructions is performed in the Ramp Service operations office by Ramp Service Managers between two shifts. The Ramp Service logbook is based on a PC file accessible to all Ramp Service personnel and continuously updated by Ramp Service managers. This logbook receives the feedback of technicians during or after their actions on aircraft. The situation of customer assistance requests, line maintenance work in progress and the status of material and logistics requests issued by the Ramp Service are checked during this briefing.


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Component maintenance (ASE work shops)

In addition to the existing activity and indicators dashboards, regular « Flash 5 » meetings (technicians and workshop management) are arranged as part of the « Aero » improvement project. They allow to check the current priorities, the risks identified and give instructions for the work on components and assemblies in maintenance in DFS ASE workshops.

Permanent line maintenance stations DFS Rome secondary base uses a shift handover logbook under the responsibility of the Base Manager or his deputy.

For Satellite line maintenance stations, a shift handover logbook and/or an operations board are used for the transfer of instructions between technicians and for the current follow-up of the activity. The shift handover system is described in the instruction specific to each line maintenance station.

Temporary or occasional line maintenance stations ( technical assistance)

An information transfer system is defined as soon as the technical assistance will require an extended duration with several technicians, and possibly the co-activity of several specialties (e.g. assistance campaigns on a customer maintenance location).

For temporary maintenance locations, DFS shift handover e-logbook, or another shift handover or changeover information system (logbook, file …), can be used for the duration of the woprk package. This system shall include :

-the possibility to exchange information between incoming and outgoing personnel (on site or on a specific vacation),

-the capacity of outgoing personnel to receive and communicate important information about the work performed, in progress or remaining,

-the capacity of incoming personnel to understand and assimilate the information given by outgoing personnel.


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2.27 NOTIFICATION OF ERRORS AND AMBIGUITIES IN MAIN TENANCE DATA TO THE TYPE CERTIFICATE HOLDER

PART 145.A.45(c) PART 145.A.70 (a) 12

AMC 145.A.45 (c) 1,2


PR/CM/00-105 Traitement des évènements sécurité PR/CM/01-106 Gérer les actions correctives et préventives IM/CM/10-212 Déclaration Interne d’Evènement Sécurité des Vols General principles

Any error, ambiguity or lack of precision of maintenance data that could be identified by technicians in the course of their work shall be reported to the organisations in charge of the maintenance documentation.

Application

The errors in maintenance data can be identified in documentation and publications issued by :

- the aircraft type certificate holder in charge of aircraft design (AMM, SB, …),

- the engine or original equipment manufacturer (LMM or CMM),

- the competent Civil Aviation Authority (AD/CN),

- customers in the case of customer-specific task cards,

- Dassault Falcon Service in the case of detailed maintenance instructions (modifications, repairs, specific maintenance instructions).

The errors and ambiguities in maintenance data are notified by e-mail to the Industrial Methods department (MEDO) for analysis and coordination with the manufacturer(s).

In particular, MEDO is the focal correspondent in charge of these occurrences in aircraft documentation, making sure they are notified to Dassault Aviation through the « Doc Discrepancies » application in Dassault Falcon Portal.

Equivalent notification systems are available in the engine and OEM technical support websites. For engine or component documentation discrepancies, the Engine expert (MEDO) or the component workshop (ASE) (as applicable) report each case and monitors its resolution accordingly.

Answer from the manufacturer is usually made by e-mail to DFS and issued to the community in the Dassault Falcon portal, pending an update or publication of the corrected maintenance data.

When necessary, the report of errors or inaccuracies identified in maintenance data may generate a safety event notification (DIESV) according to procedure PR/CM/00-105.

A DIESV results in a corrective and/or preventive action request (finding) in Team database per procedure PR/CM/01-106 when the action requires a monitoring, and in order to notify the problem to the services in charge of the relevant documentation. External organisations involved (authorities or TC holder) are notified using an Inspection Report.

Safety notifications (DIESV) and relevant Team findings are closed once the update and rectification of maintenance data has been issued.

There may be a publication delay between the approval by the relevant authority (or the TC holder) and the effective update of the documentation. In the mean time, DFS shall use the feedback obtained from the relevant authority as corrected data (mail, e-mail, feedback in Dassault Falcon portal…etc…).


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2.28 PRODUCTION PLANNING PROCEDURES

PART 145.A.47(a) (b) (c) PART 145.A.70 (a) 12

AMC 145.A.45(a)1,2,3 (b)(c)


PR/ST/08-026 Préparer le chantier maintenance sur rendez-vous PR/ST/13-212 Planification maintenance avion sur rendez-vous PR/ST/12-200 Conduite chantiers avions majeurs des PR/CM/09-024 Traiter une demande et préparer le chantier avion sans rendez-vou PQ/CM/04-007 Aeronautica Militare Italiana Quality ssurance Plan

General principles

This chapter deals with the planning of maintenance, including preparation, assignment, initiation and follow-up of the maintenance tasks.

Application

The planning and preparation of aircraft base maintenance at DFS Le Bourget and DFS Merignac is made according obeys to procedures PR/ST/13-212 « Planification mainetnance avion sur rendez-vous », PR/ST/08-026 « Préparer le chantier maintenance sur rendez-vous » (base maintenance).and PR/ST/12-200 « Conduite des chantiers avions majeurs ».

For DFS Rome, the planning is performed according to quality assurance plan ref. PQ/CM/04-007 (in relation with the customer (AMI)) for base maintenance, and instruction IN/ST/09-174 for line maintenance.

For aircraft line maintenance, planning and preparation are performed according to procedure PR/CM/09-024 « Traiter une demande et préparer le chantier avion sans rendez-vous » based on the work order issued by the customer.

Aircraft base maintenance

For the Scheduled Base Maintenance department, the procedures PR/ST/13-212 and PR/ST/08-206 detail how the needs for manpower and material resources are managed. Requirements are based on the following :

- work ordered (customer demand and work order), - hangar planning (Gantt diagram), - availability of mechanics and specialists, - availability of facilities and equipment (ground support equipment, heavy or specific tooling …), - logistic feasibility (spares provisioning …).

Manpower is assigned to the maintenance checks in progress by the Planning Department according to their nature and expected duration. This department makes sure that the

Manpower assigned to the different work packages are defined and monitored by the Planning department according to the duration and nature of the aircraft maintenance checks. The department checks that the resources in support personnel (cat. B1 or B2) and specialists are sufficient.

The planning also includes the organisation of teams (shifts) according to the work progress (e.g. week-end team, activation of day/night shifts, transfer of technicians between hangars …etc…).

Subcontracted services are scheduled either by the Planning department or by the maintenance unit (USM) in coordination with purchasing officers.

Coordination is made between Maintenance Operations Department, the subcontractors and the customers twice a week during production meetings.

For major projects, the pre-input meeting, Tableau de Marche (planning) meeting, progress review meetings allow to plan and control the maintenance check during its execution (cf PR/ST/12-200). As necessary, a joint feedback review (“Retex” or retour d’expérience) is made after a major maintenance check in order to analyse the shortcomings and draw the lessons learned from the work package delivered to the customer for future projects.

For other maintenance checks (ex. shorter work packages), the planning is managed directly by the Aircraft Manager and the USM manager (see PR/ST/08-026).


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During an aircraft maintenance check, tasks are assigned by the Aircraft Manager in charge of the aircraft. Aircraft defects are reported by technicians and the Aircraft Manager, validated by all departments involved, and finally accepted or rejected by the customer based on DFS quotation. They are monitored in an additional work database (known as “Feuille de Retouches”) according to procedure PR/ST/10-040. The additional work is then added to the next updates of both customer’s work order and DFS planning form (NDL). Specific tools are available at the store and are issued to the technicians upon request.

Workload charts and maintenance planning data (hangar planning POS, subcontractor planning, number and speciality of interim technicians required …) are updated after production meetings.

Afterwards, the work is prepared as per procedure PR/ST/08-026 according to the work order, customer and Dassault Aviation approved maintenance programs, maintenance data applicable to the aircraft, Dassault Aviation SB application status, and airworthiness data provided by the customer (ex. CAMP data).

A maintenance file is prepared to collect all maintenance records and the purchase orders for spares and material issued by the preparation officer. After verification, the work package (work orders, maintenance data, …) is collected by the person in charge of the aircraft (aircraft manager or team leader …).

Aircraft line maintenance

The maintenance planning is the responsibility of the Ramp Service office and uses the following information :

- weekly personnel planning including the available daily manpower of certifying engineers and personnel status (presence, assistance missions, personnel vacancies, training, sick leave …), - an agenda of technical assistances confirmed with customers between D- and D+10 days.

According to the available manpower, the aircraft are received for maintenance, or their assistance is rescheduled in agreement with the customer, otehrwise the assistance request is rejected when no other solution is possible with DFS. Rejected aircraft technical assistances are monitored by DFS on a 12-month interval, in order to review and adapt manpower to customers demand.

Subcontracted services are planned as well for specialised work (e.g. structure or engine maintenance). For the Ramp Service, the work planning procedure takes into account the selection of the technician (s) according to the scheduled workload. For each permanent line station, a planning is maintained in coordination with DFS Le Bourget (Ramp Service) so that technical assistances are covered by detached technicians or back-up technicians.

Engine and component maintenance Maintenance planning for engines and components is performed by the relevant work shops and specialists as per procedures PR/ST/10-208 « Assurer la maintenance au sein de l’atelier spécialisé moteur » and PR/ST/10-207 « Assurer la maintenance aux sein des ateliers spécialisés ERE, hydraulique, structure ».


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Maintenance Organisation Exposition Manuel de spécifications de l’ Organisme d’Entretien

Section L2 :

Supplemental procedures for Line Maintenance

TABLE OF CONTENTS

TITLE PAGE

L2.0 GENERALITIES 135

L2.1 LINE MAINTENANCE PROCEDURES FOR CONTROL OF AIRCRAFT ELEMENTS, TOOLS, INSTRUMENTS, …ETC…

136

L2.2 LINE MAINTENANCE PROCEDURES FOR SERVICING / FUELING / DE-ICING … 137

L2.3 LINE MAINTENANCE CONTROL OF DEFECTS AND REPETITIVE DEFECTS 138

L2.4 LINE MAINTENANCE PROCEDURES FOR COMPLETION OF THE AIRCRAFT TECHNICAL LOGBOOK

139

L2.5 LINE MAINTENANCE PROCEDURE OF POOLED AND LOANED PARTS 140

L2.6 LINE MAINTENANCE PROCEDURE FOR RETURN OF DEFECTIVE COMPONENTS REMOVED FROM AIRCRAFT

141

L2.7 LINE MAINTENANCE CONTROL OF CRITICAL TASKS 142


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L2.0 GENERALITIES

PARTIE 145.A.70 (a) 12, 15 PARTIE 145.A.75 (b), (c), (d), (e)


IM/ST/07-101 Fiche de validation de site d’entretien

The aircraft line maintenance work package is defined in the process sheet ref. DP/CM/09-003 "Maintenance avion sans rendez-vous".

Line maintenance : the maintenance tasks considered as line maintenance tasks include the following :

- basic inspections,

- engine maintenance checks defined as « routine inspections » (150/300/600H),

- defect rectifications of an aircraft or an aircraft element, when the defect was identified in the aircraft technical logbook or found during the maintenance operations mentioned above,

- troubleshooting, repairs, and modifications not requiring major maintenance checks,

- limited application of airworthiness directives and due-list tasks.

These maintenance tasks require a Part 145 maintenance approval to be released, hence requiring a certificate of release to service.

Servicing : these operations considered as aircraft servicing tasks usually do not require any defect rectification and include the following :

- fuel, oxygen … etc … servicing,

- engine oil, hydraulic …etc… servicing,

- aircraft towing or de-icing,

- draining of fuel and waste water.

These actions do not require usually any certificate of release to service (some servicing operations are contracted to specific companies in most airports). Servicing tasks are detailed in Dassault Aviation’s Operating Manual – Ground Servicing Dassault Aviation issued to all DFS personnel.

The aircraft Pre-flight check is also a operation that does not require a certificate of release to service.

Maintenance outside DFS Le Bourget or outside the permanent line maintenance stations (MOE 5.3) DFS can provide line maintenance at any of the following locations :

1. DFS line maintenance facilities (Ramp Service or Merignac),

2. Any of the line maintenance stations (Satellites) identified in MOE chapter 5.3, with a permanent detachment of technicians,

3. Any maintenance location where the aircraft is in AOG situation after checking that the facilities and resources are avaialable (ex. No hangar needed for cabin maintenance, but hangar required for an engine change). However scheduled maintenance tasks may be performed during the technical assistance, taking the opportunity that the aircraft is grounded.), an engine replacement),

4. Any maintenance location on customer request for scheduled or unscheduled work (without AOG condition) line maintenance at an occasional or temporary line maintenance location, after validation of working conditions. Usually, an “occasional” assistance does not exceed two missions on a same location and/or for the same customer during a reference time interval of 6 months.

The validation form -ref. IM/ST/07-101 is completed by the project manager and returned to the Quality Department. In that situation, the technical assistance is subject to the validation of DFS Quality department, checking its occasional (or temporary) occurrence and the conformity of working conditions with a quality sample check or audit.

Maintenance activities can be initiated only if possible findings have been corrected, and are limited to a maximum duration of 10 months.

DFS Quality department notifies OSAC of this line maintenance activity at an occasional or temporary location, and submits a deviation request to OSAC as necessary (see MOE 3.10).

Within 15 days before this deadline, DFS Quality department will check if the activity is intended to continue, as well as the additional resources and conditions that may be necessary. In that situation,


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DFS would apply for an addition of the maintenance location to DFS maintenance approval to OSAC as a permanent line maintenance station, according to MOE 1.11.

Only case 1 (line maintenance at DFS Le Bourget) is possible for aircraft registered in the USA or Brazil. Refer to the applicable MOE Supplements for other situations.

For cases 3 and 4, the organisation of a mission is defined in procedures PR/CM/09-024 and PR/CM/09-192 or in the instructions detailing the activity at each DFS line station.

The maintenance personnel assigned to line maintenance assistance is selected according to its specialty and the work ordered. This also applies to permanent line maintenance stations. When a specialist necessary to the work is not available on-site, a technician holding the appropriate qualifications and authorisations is flown from DFS Le Bourget to assist the team.

When calibrated tooling or access equipment are used, calibration certificates / inspection records are checked by the technicians before use of subject tools / equipment.


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L2.1 LINE MAINTENANCE PROCEDURES FOR CONTROL OF AIR CRAFT ELEMENTS, TOOLS, INSTRUMENTS, …ETC…

PART 145.A.70 (a) 12, 15 PART 145.A.75 (b), (c), (d), (e) PART M.A.501 (a) (c) (d)


PR/CM/09-024 Traiter une demande et préparer le chantier avion sans rendez-vous PR/CM/09-192 Réaliser un chantier de maintenance avion sans rendez-vous

Line maintenance at DFS Le Bourget

The line maintenance activity uses the same facilities than the base maintenance. Hence, the management of aircraft spares and supplies, tooling, instruments …etc… for line maintenance is described in MOE chapters 2.3 ; 2.5 and 2.6. Storage facilities are described in MOE 1.8.

For troubleshooting and daily servicing, the ATL is used as a work order issued by the customer.

Line maintenance at any location (AOG / occasional maintenance location)

For aircraft AOG technical assistance and occasional line maintenance, DFS certifying staff temporarily detached to the maintenance location are dispatched from Le Bourget with the necessary spare parts, tooling and documentation (laptop PC).

The materials are delivered with their CC / approved release certificate and are either forwarded by DFS Store or delivered by DAFS.

The organisation of the technical assistance is defined in procedures PR/CM/09-024 and PR/CM/09-192.

It can also happen that the customer has the spare parts directly delivered at the aircraft location. In that situation, the customer shall provide DFS with the adequate release certificates prior to the installation of the components (to be mentioned in the aircraft CRS).

DFS ensures that DFS maintenance team has access to adequate facilities to assist the aircraft in satisfactory conditions (if necessary with the rental of a hangar space by the customer). It is also checked that the team has all the necessary tooling and ground support equipment. Such details are mentioned in the maintenance work package file opened by the Ramp Service.

For troubleshooting and daily servicing, the ATL is used as a work order issued by the customer.

Permanent detachment of line maintenance technician s In general, the detachment of DFS technicians is coordinated with the supply by DFS of all spare parts and tools necessary to the job .

The customer provides a facility for the storage of spare parts, tooling and large instruments. For the storage of other instruments, the technicians have their own tool box.

The technicians have the responsibility of the material incoming inspection (material release certificate, material condition).

An adequate tooling inventory is provided for the mission in order to complete the tasks scheduled in the woprk scope of the detachment. Management of tools calibration is similar to the one exposed in MOE 2.5 (issue of a list of tools due for calibration, isolation and return of subject tools to DFS or any designated subcontractor).

DFS makes sure that the technicians have the facilities, tools, ground support equipment, access to documentation and reprography equipment necessary to the task.

The above applies to all maintenance locations identified in MOE 5.3.

The organisation of each line station is described in a specific instruction identified in the MOE 5.3.


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L2.2 LINE MAINTENANCE PROCEDURES FOR SERVICING / FU ELING / DE-ICING …

PART 145.A.70 (a) 12, 15 PART 145.A.75 (a), (b), (c), (d), (e)


IN/ST/08-165 Utiliser et renseigner les ordres de travail

The servicing tasks are defined in chapter L2.0.

Line maintenance at DFS Le Bourget

These specific operations follow the same planning rules that other usual maintenance tasks with the creation of a work package for follow-up. They are scheduled by the preparation officers from the Ramp Service.

Conditions are considered on a case by case basis for maintenance scheduled outside the hangar. If necessary, the operations are carried-out in a hangar at DFS Le Bourget to avoid any action on the aircraft in inadequate conditions.

The documents used during servicing operations comply with DFS procedures as exposed in MOE chapters 2.8 ; 2.10 ; 2.11 ; 2.14 ; 2.15 ; 2.17 ; 2.18 and 2.24.

The aircraft preflight checks are performed by the flight crew and are not subject to a certificate of release to service.

Each servicing operation (engine oil, oxygen, hydraulic fluid, fuel) and the check of tyre pressure and sump drains are not subject to a certificate of release to service unless carried-out as part of an airworthiness directive (AD/CN).

Permanent detachment of a technician

Detached technicians are either DFS employees or technicians covered under DFS Part 145 quality system. In both conditions, the technicians work under DFS responsibility. This applies to the maintenance activities and locations of MOE 5.3.

The organisation of each line station is described in a specific instruction identified in the MOE 5.3.

When meteorological conditions do not allow for work outside a hangar, the work is performed in a hangar space provided by the customer (either in customer facilities or in a rented hangar space).


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L2.3 LINE MAINTENANCE CONTROL OF DEFECTS AND REPETI TIVE DEFECTS

PART145.A.70 (a) 12 , 15 PART 145.A.75 (a), (b), (c), (d) PART M.A.403(b)

General principles Upon aircraft arrival, the customer issued the Aircraft Technical Logbook with the defects reported by the flight crew and/or a maintenance work order.

Reported defects and their rectification are traced by a job card (OT) created by the DFS line station manager (Satellites stations) or by the preparation officers of the Ramp Service (DFS Le Bourget).

The agreement signed between the maintenance organisation and the operator defines what to do in case of failures and the documents that shall be completed. The customer’s procedure for completion of the ATL is made available to the technician.

Supplemental works that are necessary are reported by the technicians in charge of the aircraft to the Ramp Service office. Any significant defect with a consequence on the aircraft estimated delivery is immediately reported to the customer.

These defects are traced using a job card (OT) that is added to the work package file if the repair is possible within the available resources and time. If not, the works that could not be completed in due time and with no effects onh the aircraft airworthiness are reported as deferred defects. It is up to the customer to accept or reject these deferred items according to the applicable MEL or to any other approved data (»R» sheet, CAS…).

In the event of repetitive complaints from the flight crew, a deeper troubleshooting in coordination with the operator and Dassault Aviation Command Center is initiated.

The analysis of ATL complaints and contacts with the customer (and/or its CAMO) are the first actions by DFS. SAP work packages, including work orders performed on the relevant systems, Ramp Service (paper or electronic) records and e-mail archives are all used to refine the analysis and the technical diagnosis.

The classification of aircraft files per S/N and registration allows to isolate the line and base maintenance work packages of any aircraft that already attended maintenance with DFS at Le Bourget or at any maintenance location.

Contact is also initiated with Dassault Aviation customer support services (through the Command Center) to report a repetitive defect and receive Dassault Aviation’s technical advice and recommendations, whatever the maintenance location and in coordination with DFS customer support representative assigned to the customer.

Repetitive defects having their source in complex failure may require the assistance of Dassault Aviation’s specialists and engineers on the aircraft, in addition to DFS technicians and within the conditions mentioned in MOE 3.12.


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L2.4 LINE MAINTENANCE PROCEDURES FOR COMPLETION OF THE AIRCRAFT

TECHNICAL LOGBOOK

PART 145.A.70 (a) 12 PART 145.A.75 (a), (b), (c), (d)


IN/ST/14-001 Procédure de renseignement des CRM General principles

In the following situations (see below), the completion of the customer’s Aircraft Technical Logbook (ATL) is performed as per the operator’s procedures. DFS instruction ref. IN/ST/14-001 details the general requirements for the completion of ATLs.

Line maintenance at DFS Le Bourget MOE 2.16 applies. Line maintenance at a line maintenance station or a t any other line maintenance location Once the maintenance is complete, DFS technician issues a CRS certificate (MOE 2.16) certifying that all the work, unless otherwise mentioned, was accomplished.

The aircraft release to service can also be reported in the ATL according to customer’s procedures and instruction IN/ST/14-001 (cf MOE 2.16).

The decisions to defer aircraft defects and the relevant maintenance actions are traced according to customer’s procedures and refer to the relevant MEL item, its category or any other approved data (CAS, “R” sheet…). The correction of a deferred defect shall also be reported as per customer’s procedures and refer to the deferred item.

After each maintenance at a line station, the certifying technician issues the customer the original of the CRS certificate. Copies of the CRS, ATL or of the Aircraft logbook mentioning the aircraft delivery, are returned to the Ramp Service office.


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L2.5 LINE MAINTENANCE PROCEDURE OF POOLED AND LOANE D PARTS

PART 145.A.70 (a) 12 (b) PART 145.A.75 (a), (b), (c), (d) PART M.A.504 (a) (b) (d) (e)

General principles

This chapter describes the additional procedures for the management of pooled or rented spare parts used in line maintenance. This process is based on the procedures exposed in MOE section 2.

The different conditions are the following :

- rental / loan requirements, material receiving inspection before installation : MOE 2.2, 2.3, 2.4, 2.5, 2.6 apply,

- monitoring of used / installed components : MOE 2.2, 2.3, 2.8, 2.10, 2.13 and 2.14 apply,

- procedures for the return of components : MOE 2.19 and 2.20 apply,

- conditions of the acceptance of an aircraft element with a material release certificate different from the EASA Form One in case of AOG outside the main base of operations : see MOE 2.16.


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L2.6 LINE MAINTENANCE PROCEDURE FOR RETURN OF DEFEC TIVE

COMPONENTS REMOVED FROM AIRCRAFT

PART 145.A.70 (a) 12 ,15 PART 145.A.75 (b), (c), (d)

General principles

This chapter deals with the return of unserviceable components to the store by the technicians.

Chapters MOE 2.19 and 2.20 apply with the following modifications :

- The line maintenance organisation shall identify and isolate as appropriate according to the maintenance location the defective components removed from the aircraft as per procedures defined in MOE section 2 (in particular requirements for the identification of the components),

- The unserviceable components are returned to Le Bourget.


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L2.7 LINE PROCEDURE FOR CRITICAL MAINTENANCE TASKS AND ERROR-

CAPTURING METHODS

PART 145.A.65 (b)3 PART145.A.70 (a)12 (b) PART M .A.402

AMC145.A.65 (b)3 AMC M.A 402(a)1,3,4,(b),(d),(e)

Procedures and instructions mentioned in the curren t chapter IN/ST/04-067 Operations d’entretien critiques IN/ST/13-237 Surveiller et contrôler les travaux General principles

This paragraph defines :

-methods used to handle critical maintenance tasks,

-the system of prevention, detection and rectification of errors occurring in line maintenance, that could result in aircraft systems malfunction and hazard the flight safety,

-preventive aircraft inspections that are performed at completion of line maintenance.

Application Critical maintenance tasks are subject to an independent inspection, performed by a qualified technician different from the one who performed the task.

If no other technician is available to perform that independent inspection (AOG situation at an airport outside DFS permanent maintenance locations, without possibility of having two technicians assigned to the technical assistance), a step of duplicate inspection is carried out by the technician during or at the end of the work as applicable.

The methods and means used to prevent, identify and rectify maintenance errors are similar than the ones used during aircraft base maintenance.

Once the works have been completed, a general visual inspection of the aircraft is performed in order to prevent maintenance errors and foreign object damages (FOD) according to the same protocol than the one used in base maintenance.

See MOE chapter 2.23 and instructions IN/ST/04-067 and IN/ST/13-237.


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Section 3 : Quality procedures

TABLE OF CONTENTS

TITRE PAGE

3.1 QUALITY AUDIT OF THE ORGANISATION PROCEDURES 144

3.2 QUALITY AUDIT OF AIRCRAFT/AIRCRAFT COMPONENTS 145

3.3 PROCEDURE FOR MANAGEMENT OF CORRECTIVE ACTION 146

3.4 PROCEDURE FOR THE QUALIFICATION AND TRAINING OF PERSONNEL AUTHORISED TO ISSUE CRS AND B1 AND B2 SUPPORT PERSONNEL

147

3.5 RECORDS OF PERSONNEL AUTHORISED TO ISSUE CRS AND B1 AND B2 SUPPORT PERSONNEL

155

3.6 QUALITY SYSTEM PERSONNEL 156

3.7 QUALIFICATION OF INSPECTORS 157

3.8 QUALIFICATION OF MECHANICS 158

3.9 CHECKING OF PROCEDURES FOR EXCEPTIONAL AUTHORISATIONS CONCERNING MAINTENANCE TASKS ON AN AIRCRAFT OR AIRCRAFT COMPONENT

159

3.10 CHECKING OF AUTHORISATIONS TO DEVIATE FROM THE ORGANISATION’S PROCEDURES

160

3.11 QUALIFICATION PROCEDURE FOR SPECIALISED MAINTENANCE WORK 162

3.12 CHECKING THE MANUFACTURER’S AND OTHER INTERVENING MAINTENANCE TEAMS

163

3.13 HUMAN FACTOR TRAINING PROCEDURE 164

3.14 COMPETENCE ASSESSMENT OF PERSONNEL 166

3.15 ON-THE-JOB TRAINING PROCEDURE 168

3.16 PROCEDURE FOR THE ISSUE OF A RECOMMENDATION TO SUBSTANTIATE AN APPLICATION FOR A PART-66 LICENCE

169


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3.1 QUALITY AUDIT OF THE ORGANISATION PROCEDURES

PART 145.A.65 (c) 1,2 PART 145.A.70 (a) 12

AMC 145.A.65 (c) (1) 1,2,3,4,7,8,9,10,11 GM 145.A.65(c)1

List of associated procedures in current chapters i n current chapter

MA/CM/01-001 Quality Assurance Manual MA/CM/05-009 Environment Manual PR/CM/00-103 Audits et sondages internes - Constats Principle During the audit, the audit team reports to DFS Quality Safety Environment Department, which is independent of DFS Maintenance Operations Department (cf organisation charts, MOE 1.5), allowing for a complete independence of auditors during the audit. Implementation The planning and execution methods are described in procedure PR/CM/00-103 “Internal quality audits and surveys - Findings”. The audits are performed in accordance with the audit and survey schedule (Programme de Surveillance) issued to all managers within the company.

The internal audit program (schedule for DFS maintenance organisation and subcontractors) is issued by the Quality Assurance Manager and covers a time interval of 2 years, as agreed with DFS civil aviation authority. This planning covers all maintenance organisation approvals subject to DFS Accountable Manager corporate commitment (see MOE 1.1).

Audit preparation includes the review of regulatory and ISO standards requirements (as applicable) included in the audit scope. Audits of the Quality System include the check of the audit planning, of audit reports issued and of the resolution of findings, in order to decide if maintaining the audit program on an interval of 24 months (2 years) is acceptable.

“Team” quality management IT system is being deployed since 2017 for the management of quality audits (internal, external, subcontractors), the monitoring of action plans and opportunities of improvement.

After each audit, an audit report is issued and corrective or preventive actions are initiated as necessary (findings resulting in action plans), with target dates defined to close the action plans. Using Team, audit reports and findings are notified by the auditors and issued to the auditees, the Accountable Manager and the Director(s) of the service(s) in charge. Audit records are archived for at least three years in DFS secure servers. At any time, all documents are open for consultation by the Authority.

In addition to the planned audits, surveys (sample checks) are performed at any time on decision of Quality Department and the Quality Assurance Manager, especially in case of incident, accident, malfunction or repetitive defects, or when specific surveillance is needed (ex. survey of line maintenance outstations).

The audit program also includes process audits per ISO 9001:2008 and AQAP 2110:2009 according to DFS Quality Assurance Manual MA/CM/01-001.

For environment matters, DFS maintenance activities at DFS Le Bourget are included in DFS Environment Management System under an ISO 14001 certification, as defined in the Environment Manual MA/CM/05-009. These activities are subject to a specific surveillance and audit program defined to assess compliance with the standard and all applicable regulatory requirements (cf PR/CM/00-103).

Note :

FalconTab system is subject to the surveillance applicable to maintenance under Part 145 / FAR 145 (internal audits program).


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3.2 QUALITY AUDIT OF AIRCRAFT/AIRCRAFT COMPONENT

PART 145.A.65 (c)1 PART 145.A.70 (a)12 (b)

AMC 145.A.65 (c) (1) 5,6,10,11


PR/CM/00-103 Audit-sondage

In addition toof the quality audit described in § 3.1 quality audits , of aircraft or component maintenance are performed within the company (main base, secondary base and outside line stations). These audits cover the approved scope of work detailed in chapter 1.9: aircraft, engine/APU, components and specific process.

These are performed in accordance with provisions of MOE 3.1 and procedure PR/CM/00-103.

Quality audit results are used to update the MOE and associated procedures.


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3.3 PROCEDURE FOR MANAGEMENT OF CORRECTIVE ACTION

- AMC145.A.30 (b) 3,4,5,6 PART 145.A.65 (c)2 PART 145.A.70 (a) 12 (b)

AMC145.A.65 (c) 2 1,2,3,4,5 -

List of associated procedures in current chapters i n current chapters

PR/CM/00-103 Audits internes

The management of quality findings and relevant corrective and preventive actions in Team QMS database is defined in procedure PR/CM/00-103.

Following an internal audit, any request for preventive and corrective action request is recorded in a finding form using Team. Answers to customer or CAA audit findings are also monitored with Team by the Quality Department in order to follow-up the corrective actions. They are usually reported using quality documents provided by auditing entities.

Any finding can be opened at the initiative of theQuality department (QSED), it will be recorded and managed using Team database system.

Corrective an preventive actions are managed using a finding form in Team with the following information : criticality, owner of the finding, root cause analysis, action plan, owner of the action plan and target date (according to criticality).

All actions are recorded in Team, allowing the control of actions progress and automatically deliver reminder messages to owners of action plans (findings). An action list is reviewed each month to analyse results and change the quality system when and where necessary. A quality actions review is held each month with the Accountable Manager and the board of directors.

No finding can be closed unless the Quality department has validated the action plan, checked that the actions have been actually carried-out, and that they continue to be applied if necessary.

In case of difficulties to implement the action plan, the owner of the action plan may request an extension to the auditors or the Quality Department. This extension is requested and substantiated in Team. No time limit of retention is applied to corrective and preventive actions records in Team.

A Management Review is performed twice a year with the Accountable Manager in accordance with procedure PR/CM/09-206 :

- an intermediate Management Review specific to maintenance processes,

- a final Management Review covering all company processes (maintenance, airline …).

The intermediate management review focuses on the following items:

- changes to the organisation,

- results of internal, authorities and customer audits,

- efficiency of preventive and corrective actions,

- safety events analysis in liaison with the SMS,

- progress or improvements on maintenance processes during the last 6 months.

Management Reviews allow the Accountable Manager to get an intermediate picture of DFS quality system findings, and adjust the company’s quality policy for the following year.

These reviews are conducted by the Quality Director (VP Quality Safety Environment). A management review report, including the status of all actions, is issued to the participants afterwards. Review meeting reports are retained by the Quality Department for at least three years.

If necessary, the quality audit program or procedures are amended according to the findings.


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3.4 PROCEDURE FOR THE QUALIFICATION AND TRAINING OF PERSONNEL AUTHORISED TO ISSUE CRS AND B1 AND B2 SUPPORT STAFF

PART 145.A.30 (f),(g),(h),(i),(j)1,2,3,4,5 PART 145.A.35(a),(b),(c),(d),(e),(f),(g) PART 145.A.35(h),(i),(j),(n),(o) PART 145.A.65 (b) PART 145.A.70 (a) 6, 12

AMC 145.A.30 AMC 145.A.35(a), (d)1,2,3,4 AMC 145.A.35 (e), (f)1,2,3, (j), (n),(o) AMC 145.A.65 (b)

GM 1/2/3 145.A.30(e) OSAC Guide P-55-24

List of associated procedures in current chapters i n current chapters PR/ST/01-014 Gérer les habilitations à prononcer l’APRS PR/CM/11-209 Développer les compétences 3.4 A Procedure for the qualification and training of personnel authorised to issue aircraft CRS,

and B1 and B2 support staff

The procedure for qualification and training of certification and support staff ref. PR/ST/01-014 "CRS authorisations management " defines the conditions for the qualification of certifying and support staff :

- initial education and training, aviation basic training, competence assessment, qualifications (licenses, qualifications, training certificates, and diplomas) and abilities, experience in aviation, training and appropriate knowledge of the aircraft type or equipment, check of recent experience in aircraft / engine / component /NDT maintenance (minimum 6 months during the past 24 past months),

- training to DFS procedures, human factors and SMS training, CDCCL training, EWIS training when applicable(F7X and F8X),

- management of certifying and support authorisations issued to the personnel (including extension, limitation, suspension and revocation of authroisation),

- management of the list of certifying and support staff, - management of authorisations and qualification files for the certifying and support staff, - recent experience records, - operator procedure management if applicable.

The authorisations are managed using training and qualification data available in a specific database, SAP information system and individual qualification files kept by the Quality Department.

The contents of qualification and training files for the authorised personnel is described in Chapter 3.5.

Designated instructors of Dassault Training Academy (approved maintenance training organisation nr. FR.147.0044) are certifying staff under DFS maintenance approval, specifically for the return to service of aircraft used during maintenance training at the location where training is performed. They are subject to the same training and qualification requirements than any other certifying technician at DFS, and are identified in list LI/ST/03-004. Assessment of applicants The initiative for the proposal of a personnel to obtain CRS authorisation belongs to the manager, who evaluates his skills and abilities to take over functions related to CRS privilege.

The Quality Department performs the assessment of qualifications and checks that applicable conditions are met (license, training certificates, diplomas, experience ...) in compliance with the criteria of GM 145.A.30(e), in particular the following :

- validity of the aircraft maintenance license Part 66 with appropriate type rating and category corresponding to the authorisation requested,

- appropriate knowledge of the aircraft model and knowledge of differences between versions, - knowledge, technical capabilities and experience in maintenance on aircraft, engine, components

and NDT processes included in the authorisation, - knowledge of maintenance regulations, DFS procedures and aviation safety procedures, - when appropriate knowledge of customer procedures, - knowledge, skills and experience on specific maintenance tasks (troubleshooting procedures, engine

run-up, aircraft taxiing, structural inspection ...).


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The applicant to a CRS privilege must have the physical condition necessary for the work to be performed and be capable to perform all tasks in relation with the approved privilege.

The result of this evaluation must be sent by the manager to the Quality Department.

The quality department pays a particular attention to the initial technical training of the applicant, his past experience (work certificates and authorisation) and conditions of recent experience in maintenance.

Any personnel assessed for CRS or support staff privilege should receive a complete training covering regulations, human factors & SMS, security, CDCCL & EWIS.

The Quality Department is in charge of several trainings, especially the Part 145 / FAR145 regulation training. This is a continuation training performed every two years : initial training for a new applicant and refresher training every two years for the authorised personnel.

The quality department provides training to aviation regulations (PART145, FAR145 and other maintenance regulations), internal procedures and CRS.

After this training, the applicant passes a test to ensure that has the appropriate knowledge of regulations & procedures.

Technicians are also trained on human factors in maintenance (in accordance with GM1 145.A.30 (e)), Fuel Tank Safety procedures (CDCCL) according to with Appendix IV AMC 145.A.30 (e), and the EWIS in accordance with EASA AMC 20-22. Validation of the authorisation The quality department takes into account the results of the assessment, training records and qualification to issue the CRS authorisation.

Any discrepancy or rejection of the application is notified to the manager and to the applicant.

Comparison between the requested scope of authorisation and Part 66 license is performed. It includes the verification of categories and sub-categories, the type qualifications, the date of validity of license and taking any license limitations.

Two situations are possible:

- No difference between scope of authorisations and license: if the scope of authorisation is included in the privilege of the Part 66 license and provisions of chapter 3.4A are met, the CRS or support staff authorisation may be granted,

- If there is a difference between scope of authorisation and license privilege: limitations specified on the Part 66 license prevail and additional training should be considered: o privilege category B / C: a type training according to Appendix 3 Part 66 in an approved

organisation is necessary or additional training for basic knowledge (Part 66 modules) o privilege category A: If training on simple tasks (AMC 145.A.30 (g)) is required in accordance with

procedure PR/ST/01-014, the Part 66 license holder shall successfully complete training tasks on the aircraft type in a Part 145 organisation according to the list of tasks defined in the MOE section 5 and document ref. IM/ST/10-201.

For certification on engines, APU, components and NDT, the authorisation is issued after training and assessment based on the scope of authorisation (ex. : Engine line maintenance), the family of components and special processes.

Issue of authorisation

Once the authorisation is validated, an individual authorisation file is completed in the authorisation database (MOE 3.5). This data is used to issue:

- a training & qualification summary showing the professional resume of the technician,

- a CRS certificate signed-off by the technician and the Quality department,

- a CRS authorisation form delivered to the holder.

The certifying authorisation Category (A / B1 / B2 / C for aircraft maintenance, engine/APU maintenance, component maintenance, NDT) as well as applicable limitations are validated in the individual CRS authorisation profile in accordance with procedure PR/ST/01-014.


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The CRS authorisation card is delivered to the technician and shows the authorisation scope, limitations and end of validity date. The technician is required to show this card upon request, within 24h to authorised personnel (included authorities).

For a first authorisation, an individual identification stamp, registered by the Quality department, is issued to the authorisation holder as a distinctive sign-off mark.

Once all data have been entered and all documents issued, the list of certifying and support staff is updated and issued to the Authorities. Any CRS authorisation is re-evaluated and renewed every 2 years, on the condition that no adverse event puts its continuation into question in the meantime (suspension, revocation).

Continuation / Renewal of CRS authorisation Continuation training is scheduled with several sessions per year, and is attended at least every 2 years by each certifying or support staff. This continuation training is part of the annual training plan defined by DFS Training department for all activities (cf procedures PR/ST/01-014 and PR/CM/11-209).

The Training Department follows up the technicians that should receive continuation training in cooperation with the Quality department. This monitoring is performed with the tools and data also used for CRS authorisations (database and personnel records).

Training needs are validated during a joint review that is scheduled at least once per year between Quality department and Training department.

This training contains five topics:

- DFS procedures, maintenance specifications and their changes,

- changes to regulations,

- technical evolutions with aircraft modifications and new maintenance procedures,

- human factors in maintenance

- Falcon fleet feedback (with a technical analysis of DFS events or other selected events related to worldwide Falcon operators and repair stations).

Since 2013, this training is performed as follows:

- training on DFS procedures / EASA Part 145 / FAR 145, including reminders on regulations and training on CRS procedure for the certifying and support staff (critical task control, airworthiness tags, CRS…),

- Fuel Tank Safety (F7X) and EWIS (continuation training),

- SMS/HF training with the SMS quarterly newsflash (Journal SGS) presentation that may also be attended as an e-learning.

This training is updated during the year (4 sessions) and a 75% attendance mark is required to validate the training for the current year.

The continuation training is validated for each personnel every two years, based on attendance and examination.

This session is a time to exchange between technicians and the Quality Safety and Environment Department about issues and security-related events. It is also an opportunity to report malfunctions using an internal flight safety event notification (DIESV) or a quality finding (Team QMS database).

For training purposes, DFS may use internal instructors, Dassault Aviation customer support engineers (technology changes), consultants or external training centers.

Besides, the presentation about maintenance feedback delivered to the technicians will be based on the analysis and summary of DIESV forms collected by the Quality Safety Environment Department.

The training contents are revisedas necessary, at least once every 2 years.

If the validation test at the end of the procedures training is passed (grade ≥ 75%), a continuation training certificate is issued and training saved in the folder of each personnel.

CRS authorisation is renewed if the following conditions are met:

- Continuation training in the last 24 months attended, including training in human factors / SMS,

- validation test passed (minimum grade 75%),


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- Recent experience in maintenance of minimum 6 months in the last 24 months on the approved scope of authorisation, checked and validated by the Quality Department.

Recent experience

Records of experience in maintenance are available using different methods adapted to the technician’s working environment at DFS Le Bourget or at other maintenance locations :

- extraction of individual maintenance tally records for the technician, based on the working time elapsed on each task (with refernec to a work order), recorded in SAP IT system,

- a maintenance experience logbook (IM/ST/12-233), completed by the technician and validated by the management (or the specialist supervising the technician) and Quality Department,

- maintenance work package of aircraft or components.

For Cat A, B1, B2 or C, the experience on the Falcon family is counted as follows in accordance with the procedure réf. PR/ST/01-014 :

- Certifying staff Cat.A: according to the aircraft types and "simple" tasks performed with the equivalences detailed in table ref. IM/ST/10-201 between legacy models, classic models and models EX / EASy / F7X and F8X,

- Certifying staff Cat.B1: according to aircraft types and tasks performed on mechanical systems, simple avionics, engines / APUs and the characteristics common to Dassault Falcon aircraft models (activity on all Dassault Falcon types mentioned in Annex I AMC Part 66),

- Certifying personnel Cat.B2: according to the aircraft types and tasks carried-out on avionics and electrics systems on Dassault Falcon aircraft types with a minimum 20% of tasks performed on aircraft with digital avionics systems considered as “simple” :

o F50, F50EX, F2000, F2000EX, F900B, F900C and F900EX (“simple” digital avionics with an architecture using independent equipments),

o F900EX EASy/ F2000EX EASy/ F7X, F8X (avionics systems based on a network system architecture)

- Certifying staff cat. C: check, maintenance inspection and release to service of aircraft in base maintenance,

- Certifying staff for component release (rating C): in accordance with Part 145 ratings on components, family of components and maintenance operation performed in accordance with the approved capability list (applicable to the relevant workshop).

- Certifying personnel for NDT (rating D1 Part 145): according to the NDT procedures performed on aircraft and aircraft components on which the staff is certified.

Verification of the conditions of recent experience in maintenance is verified by the quality department at least once every two years. Discrepancies are reported to the manager.

Extension of a CRS authorisation If the authorisation scope considered for a category B1 or B2 or C certifying technician requires the addition of a new aircraft type qualification, the technician (as the license holder) should attend and validate an aircraft type training in an approved Part 147 maintenance training organisation, or in an organism which type training has been approved by the DGAC, in accordance with Appendix III Part 66 requirements.

If the authorisation scope considered for a category A certifying technician requires a maintenance task training on a specific aircraft type, the technician should attend and validate a maintenance task training on the aircraft type, in an approved Part 145 or Part 147 organisation. The authorisation scope of category A staff is detailed in MOE chapter 5.1.

If the authorisation scope considered for a technician authorised on components requires a training, the technician should successfully attend :

- either a line and/or base maintenance training of the equipment, delivered by the equipment manufacturer (OEM, or any training center designated by the manufacturer to that purpose),

- or a Dassault Aviation training for the maintenance of the equipment (when this maintenance is part of Dassault Aviation group capability),

- or a specific DFS technical training, delivered by a designated instructor. The instructor holds a CRS authorisation on the category of equipment, and is designated for his knowledge and experience in the maintenance of the equipment.


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Suspension / revocation / limitation of a CRS autho risation

Authorisations can be limited, suspended or revoked in the following situations:

- training and/or experience with a partial coverage of authorisation domain,

- recurrent training deadline overdue,

- results obtained during the test below minimum required,

- recent maintenance experience discontinued, insufficient (or lack of material evidence of such experience),

- non-compliance in the process of authorisation (or renewal of the authorisation),

- actual or probable involvement in an incident leading to a preventive suspension or a revocation of the authorisation,

- evolution of DFS maintenance work scope (limitation or cancellation of maintenance ratings),

- retirement from the company.

note : Interim technicians have no certification privileges at DFS.

3.4 B Procedure for the qualification and training of personnel authorised to return aircraft

components to service CRS authorisations for aircraft equipment related to DFS maintenance work scope, are defined in MOE chapter 1.9 and in DFS Part 145/FAR 145 capability list ref. LI/ST/03-002.

A specific section of DFS capability list is identified for each repair shop (hydraulics, avionics/communications & electrics a.k.a. “ERE”, engines, structure) grouping one or several Part 145/FAR 145 maintenance ratings.

Any DFS CRS authorisation for the maintenance of aircraft elements can be :

- authorisation on engine/APU retings following specific qualification criterias,

- authorisation on one or several 4 sections of DFS capability list,

- a limited authorisation on a specific group of equipments and/or a specific type of maintenance tasks. Such limitations being notified in the CRS authorisation documents.

Authorisation on Engine – APU (rating B1/B3 Part 14 5) :

Equipment authorisation categories for engine / APU (respectively ratings B1 and B3) are the line maintenance according to manufacturer maintenance manual & in accordance with scope defined in MOE chapter 1.9.

Authorisation on components in accordance with Capa bility List LI/ST/03-002 (ratings C Part 145) : - Part 145 capability list Hydraulic Shop,

- Part 145 capability list ERE Shop (electrics-cabin electronics / IFE -communications-avionics),

- Part 145 capability list Structure Shop

- Part 145 capability List on Engine/APU accessories

Initial training

Maintenance personnel working in equipment repair shops have various backgrounds:

- technicians that graduated after a technical education or continuous training (technical qualification certificate, A-level, Bachelor degree in Technology …),

- qualified technicians with a former experience with French Air Force and Naval Aviation (airframe / power plant, electronics, engines specialists…),

- aircraft maintenance technicians that acquired skills or a specialty through continuous training and /or actual experience in maintenance at DFS

If necessary, technicians complete their initial training with a complementary training based on Part-66 B1/B2 modules, attended in training centers approved under Part 147. Success in such training allows these technicians the access to a double aircraft / equipment competence.

However, this training is not a pre-requisite for obtaining a CRS authorisation on equipment.


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Specialty training

Technicians holding CRS privileges on aircraft components (or elements) have been trained on the relevant components, including the differences within a group of components and different applicabilities, the use of maintenance data, standard or special processes, tooling and techniques used, for instance:

Structures

- structural inspections (Dassault Aviation training)

- welding techniques (Institut de Soudure)

Hydraulics

- maintenance of landing gear assemblies (DFS),

- hydro-mechanical components (flight controls), 2nd level maintenance (Dassault Equipements),

- maintenance of brakes assemblies (DFS).

Engines

- line / base maintenance for each engine / APU type (manufacturer or designated training center),

- borescope inspections (DFS),

- engine run-up (DFS or designated training center),..etc…

ERE

- electric / electronic / radio equipment maintenance (including equipment description, operation and maintenance) by equipment manufacturers (OEM in general) or DFS,

- welding techniques and application to the equipment (OEM),

- technical documentation and data (OEM)

These trainings include the different family of the capability list components (some of thses components may be modified in accordance with OEM approved maintenance datas or TC Holder SB).

Aircraft type training Certifying technicians may hold one or several Falcon aircraft type qualifications (airframe/powerplant and/or avionics), depending on their initial specialty. However, this training is not a pre-requisite for equipment CRS authorisations.

DFS holds OEM repair station approvals, awarded after specific audits that evaluate operators qualification and training amongst other items (e.g. Goodrich, Audio International).

When a specific authorisation is intended (task authorisation including the release to service of the aircraft element), an ad-hoc theoretical and practical training is defined and carried-out for the technicians in liaison with DFS Training and Quality departments.

Part 145 and procedures training

Certifying technicians follow a continuation training similar to other certifying staff, about human factors, civil aviation regulation, company regulations, CDCCL and EWIS systems,… as exposed in MOE chapter 3.4A.

In addition, they attend a training exposing the issue of EASA Form 1 release certificates.

CRS authorisations under B and C ratings The CRS authorisation process (issue, continuation and evolution ) on a maintenance capability list for aircraft elements, is similar to the one defined for aircraft CRS authorisations, except for the following items concerning the competence assessment of the technician prior to the authorisation :

- evaluation of competence on relevant equipment, and on differences between different versions / standards of equipment,

- evaluation of skills, capacities and experience on specific maintenance tasks.

See MOE chap. 3.4A.


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3.4 C Line maintenance by a non-EASA contractor Maintenance personnel of a subcontractor not approved under Part 145, in a country outside the European Union can be authorised to deliver the certification of release to service under DFS Part 145 approval, on the following conditions compliant with Part 145.A.30 (j) 2:

Work scope: Aircraft line maintenance (up to and including weekly checks) Qualification requirements: - license or certifying staff authorisation obtained as per national aviation regulations of the non EASA

country, in compliance with ICAO Annex I,

- training about Human Factors and civil aviation regulation (modules 9 and 10 Part 66),

- training about DFS MOE procedures,

- hold an aircraft type qualification compliant with Part 66 requirements,

- experience conditions at least equal to Part 66.A.30 minimum requirements :

o A Category : 3 years

o B1/B2 category : 5 years

Reminder : this experience must include a minimum of one year of recent experience on the intended scope of authorisation.

Authorisation scope : can not exceed the scope of the national license or the authorisation held by the technician, whichever is the most restrictive.

The intended scope of authorisation and the scope of the national license or authorisation are compared, based on the data provided.

If the intended scope of authorisation is included in the scope of national license / authorisation, and if conditions of the § 3.4.A are respected the APRS authorisation can be delivered.

Otherwise, an additional training will be necessary.

Besides, this authorisation procedure implies :

- DFS validation audit of subcontractor’s activity,

- exposition of maintenance operations management and work scope in an instruction referred to in DFS MOE and issued to OSAC,

- surveillance of DFS Quality department during the activity of authorised technicians.

3.4 D Flight Crew A limited CRS authorisation under DFS Part 145 approval can be issued to flight crew in two specific situations, on the following conditions:

- practical task (s) training delivered by DFS, attended satisfactorily, in order to assure that the flight crew is able to perform the task to the required standard,

- issue the CRS authorisation to the flight crew as per MOE 3.4.A conditions,

- repetitive airworthiness directive (AD/CN) to perform at each preflight check, with a demonstrated possibility that the flight crew performs such a task,

- limited line maintenance at an airport without technical assistance,

- without the possibility of a regular assistance by a certifying technician appointed on aircraft schedule (e.g. customer flight campaign involving multiple legs in several countries, without technical stop-over or with limited access to airport).

Any such authorisation would be included in the list of Part 145 certifying staff ref. LI/ST/03-004, and notified to OSAC.

3.4 E Autres cas

Personnel which situation is not exposed above, should satisfy all basic training and/or type qualification requirements specified in Part 66, prior to any CRS authorisation.

However, a partial or total exam exemption for specific Part 66 modules could be granted if diplomas or certificates held by the applicant allow for a credit of exam as per applicable national regulation and Part 66.


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Authorised third-party under DFS approval

The above training and qualification conditions also apply to technicians employed by third-party organisations (partners, customers, subcontractors) not approved under Part 145 or not holding the appropriate aircraft rating, that could be temporarily or permanently covered under DFS Part 145 approval.

Maintenance activities exposed in MOE 5.2 and 5.3 are considered as contractors not approved under Part 145 and operating under DFS quality system.

OSAC is informed of any such integration procedure.

Certifying personnel under One-off authorisation (A OG)

When an aircraft is grounded unexpectedly outside its base of maintenance, with no certifying technician available, DFS can issue a one-off CRS authorisation to a technician on the following conditions :

(1) DFS technician certified with the same category on an aircraft type of similar construction, technology and systems, or (2) Technician of another aircraft maintenance organisation demonstrating the following conditions :

- holder of an ICAO aircraft maintenance license with a qualification on the relevant aircraft type

- at least 5 years of experience in aircraft maintenance,

based on records and material DFS would obtain and archive. Cf. MOE 2.16.


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3.5 RECORDS OF PERSONNEL AUTHORISED TO ISSUE CRS AN D B1 AND B2 SUPPORT PERSONNEL

PART 145.A.35 (j) (k) (l) PART 145.A.70 (a) 6, 12

AMC145.35 (j) 1, 2, 3, 4 GM 3 145.A.30(e)

List of associated procedures in current chapters i n current chapter PR/ST/01-014 Gérer les habilitations à prononcer l’APRS LI/ST/ 04-007 Liste des sous-traitants d’entretien sous-système Qualite DFS

Whatever the authorisation level and limitations (chapter 3.4), an individual training and qualification file is issued and maintained for each certifying technician holding a certifying authorisation on aircraft and/or component.

The certifying personnel files are managed by the Quality Department as described in procedure PR/ST/01-014. They provide data such as technical specialty, certification scope, specific authorisations (e.g. NDT) mentioned in GM 3 145.A.30 (e).

In addition to these files, other separate data are available (experience records, practical training logbooks …etc…).

Certifying technicians hold a copy of their individual file, so they know their CRS privilege scope. A certification card is issued to them by the Quality Department. The files are available for the authorities.

Training and qualification records of maintenance personnel that have received a one-off CRS authorisation from DFS are archived by the Quality department, with the relevant maintenance records.

Copy of individual file are provided on-request to the personnel leaving the company .

Certifying technicians training and authorisation files are kept 5 years minimum after revocation of their certifying authorisation.


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3.6 QUALITY SYSTEM PERSONNEL

PART 145.A.30 (c) (d) PART 145.A.65 (c) PART 145.A.70 (a) 12

AMC145.A.30 (b) 6, (d) 6 GM145.A.65(c)1 AMC145.A.65 (c)

GM145.A.70 (a) 7 GM 1 / 2 / 3 145.A.30(e)


IN/CM/16-296 Critères d’habilitation des auditeurs internes

The Quality Manager is designated by the Accountable Manager and reports directly to him during his mission. The QM is in charge of the surveillance of the quality system.

The tasks and responsibilities of the Quality Department personnel are defined in the MOE 1.4 Quality Manager (VP Quality Safety Environment).

The Quality system staff is selected according to the following criteria :

- hold a graduate diploma,

- or have minimum 5 years of experience in the company.

The audit personnel is composed of Quality Department staff and of designated auditors of other DFS departments, in order to have sufficient auditors to ensure the quality system surveillance.

Quality auditors are trained in HF/SMS, Fuel Tank Safety limitations (CDCCL) and EWIS. They also receive a familiarisation with FalconTab system and Team quality management database.

To be qualified as a quality auditor, the following conditions are required :

- have attended a training on audit techniques by an adequate training organisation within 12 months before the authorisation, or demonstrate a minimum experience of 5 years as a quality auditor,

- have received an appropriate training in the regulation or standard relevant to the audit within the past 24 months prior to the authorisation,

- have participated to a quality audit as an observer,

- have attended an initial HF/SMS training relevant to the activity audited,

- have attended a CDCCL training for Part M and Part 145 activities.

To be qualified as a lead auditor (audit team leader), the conditions exposed in DFS instruction IN/CM/16-296 “Critères d’habilitation des auditeurs internes” (criteria for the qualification of internal auditors).

The lead auditor can be assisted by another auditor or an expert, according to the matter and the skills needed to perform the audit.

In order to follow-up on the quality audits, the Quality Assurance Manager ensures that the internal audit planning is followed in accordance with the PR/CM/00-103 procedure.

The quality system staff is also in charge of DFS personnel training to human factors in maintenance (see §3.13).


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3.7 QUALIFICATION OF INSPECTORS

PART 145.A.30 (d ) PART 145.A.65 (b) PART 145.A.70 (a) 12

AMC 145.A.30 (e) 1, 2, 3, 4, 6 AMC 145.A.65 (b)

GM 1 / 2 / 3 145.A.30(e)

DFS aircraft maintenance inspectors are also cat. B1 / B2 certifiying staff. The experience, training and qualifications criteria are the same as the criteria applicable to the certifying staff (see § 3.4). The inspector is authorised to perform inspection tasks without direct supervision only when he is a cat. B1/B2 certifying staff.

The aircraft maintenance inspector qualification is valid only for a period of two years, and is automatically renewed if continuation training has been performed every 2 years.

Interim inspectors can be employed by DFS, to support DFS certifying maintenance inspectors. In any case interim inspectors can be authorised to certify any release to service. The training and experience required are the same than those defined of a DFS inspector.

The Inspectors are trained in HF/SMS, Fuel Tank Safety limitations (CDCCL) when involved in F7X or F8X maintenance, and EWIS. They receive a familiarisation with FalconTab system.

Inspectors competence is assessed according to on job descriptions, during job or management interviewes.


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3.8 QUALIFICATION OF MECHANICS

PART 145.A.30 (d) PART 145.A.70 (a) 12

AMC145.A.30 (e) 1, 2, 3

GM 1 / 2 / 3 145.A.30(e)

The selection of technicians is under the responsibility of the different managers (hangars, ASE component workshops, Ramp Service) and of the Human Resources Department.

The technicians are in general recruited according to their basic education and professional background usually in the following organisations:

- French armed forces (French Air Force, Naval Aviation…), as trained and experienced technicians,

- aviation maintenance training schools approved under Part 147 (in general combined with an apprenticeship at DFS),

- training centers for aeronautical industrial engineering (sheetmetal) or technical highschools (mechanical, electronics engineering) for technicians involved in aircraft structure or component maintenance,

- interim agencies, if the candidate demonstrated a successful experience as a technician in DFS.

Initial experience in aviation maintenance, Part 66 maintenance license and / or type qualification on Dassault Falcon aircraft are usually required.

For workload reasons, DFS sometimes hires interim technicians, see MOE 1.7.

When new personnel is inducted, DFS Human Resources Department delivers a general presentation of the company to new entrants, then their direct manager (ex. team leader) shall inform them of DFS organisation and standard operating procedures (maintenance procedures, documentation, tooling, maintenance records, use of FalconTab system …). This information delivered by the management is recorded on a training form according to procedure PR/CM/03-176.

The record of the experience in maintenance is made using SAP IT system (recording of work sheets) or an experience logbook.

A technician's authorisation to perform maintenance work without direct supervision is assessed by the manager / leader in charge, according to his/her technical capacities, knowledge of maintenance data and safety procedures, the adaptation to the working environment and the technician’s self capabilities .

Technician's skills are assessed by his/her manager during interviews which results are forwarded to the Human Resource Dept, which collects all training needs. This result in a training plan defined for two years ahead.

Technician's capabilities to perform the structural inspection are assessed by their management, under supervision of Deputy Scheduled Maintenance manager. This capability is recorded by the Training Department.

All the technicians, non-permanent workers included (manufacturer subcontractors, temporary…) are all trained in Human Factors in maintenance, CDCCL and EWIS according to MOE 3.13.


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3.9 CHECK OF PROCEDURES FOR EXCEPTIONAL AUTHORISATI ONS CONCERNING MAINTENANCE TASKS ON AN AIRCRAFT OR AIRCRAFT COMPON ENT

PART 145.A.65 (b) PART 145.A.70 (a) 12

AMC 145.A.65 (b)

The exceptional authorisation requests are submitted to the authorities or their representative by the operators of the concerned aircraft. In general, the requests deals with deviation from scheduled inspection deadlines (for operational causes, simultaneous mùaintenance deadlines, deferred works,… ).

DFS provides technical substantiation information to the customer to help with the request to the authority.

When DFS releases the aircraft to service, the works can be deferred and the CRS certificate signed only when the customer has delivered the proof of approval of the deviation request. This proof is archived with the certificate of release to service.

The deviation requests for aircraft configuration required by regulations are usually defined in instructions or flight manuals supplements amendingrelevantaircraft operating procedures (number of seats, aircraft weight,…) : the supporting documents used are then those of the optional modifications.


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3.10 CHECKING OF AUTHORISATIONS TO DEVIATE FROM THE ORGANISATION PROCEDURES

PART 145.A.65 (b) PART 145.A.70 (a) 12 OSAC Information Bulletin BI 2017/04

AMC 145.A.65 (b)

Issue, validation and follow-up of deviations Deviation or derogation requests (DAE, one-off authorisation request) issued by DFS to its supervising authority are asked by the managers of the departments working for the maintenance organisation, and subject to the prior agreement of the Part 145 Quality Manager.

As an approved Part 145 organisation, DFS may submit a DAE request to its Part 145 maintenance approval scope, and assists customers for their authorisations related to aircraft in maintenance within DFS facilities.

DAE issued to deviate from DFS approval scope are issued on DGAC Form F-04-00-2 (cf MOE 5.1).

It is the responsability of the maintenance managers to provide the necessary information to the Quality Department, in order to support the request and provide the adequate substantiation data. The requests are validated and submitted by the Quality Department to the authorities (or their representative) for authorisation.

A deviation request specifies the following:

- subject, - applicable MOE chapters and regulation paragraphs, - privileges impacted, - justification of the exceptional, unscheduled, urgent aspect of request, - time interval and target date requested, - justification about safety and compensatory actions :

o safety risk assessment (impact on safety), o necessity of a transition or transfer plan requiring a total or partial implementation of changes prior to

their approval by the authority, o technical conditions to maintain an acceptable level of safety, o quality system actions needed to guarantee regulatory compliance,

- actions taken to recover a normal situation within the delay accepted in the authorisation (actions defined to correct the situation justifying DAE request, according to applicable stanfdards and regulations).

The Quality Department takes charge of additional conditions required by the authority and if necessary assists the authority durign any site inspection. It also coordinates with services involved and follows up DAE requests from their submission to their conclusion.

A request is accepted only once DFS has received the request form accepted by the competent authority. In return, DFS Quality Department provides any information requested by the authority after maintenance.

Occasionally, the DAE deals with a non-conformity with Part 66 regulation (derogation) or non-compliance with DGAC/OSAC standards about maintenance licenses (deviation), in the latter occurrence this DAE request is submitted to OSAC with a F04-00-3 form.

Derogation (or waiver) Waiver is an authorisation requested in case of a temporary non-compliance or deviation with Part 145 regulation, or a deviation directly related to DFS Part 145 approval. Example : base maintenance visit to be performed in a facility not included in DFS approval specifications.

Deviation Deviation is an authorisation requested in case of temporary non-compliance with DFS organisation procedures, without impact on compliance with Part 145 regulations or DFS Part 145 approval. Examples : -temporary line maintenance operation in an line maintenance station not approved in the MOE, -opening of a temporary base maintenance location or maintenance location under Part 145 rating C.


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Specific deviation requests for temporary maintenan ce locations : -aircraft base maintenance (rating A1), -engine maintenance (ratings B1 / B3), -component maintenance (ratings C),

within approval ratings already approved .

In addition to information usually required in the deviation request, the following shall be precised :

- identification of subject demand

. activation of a temporary maintenance location without change to the approval certificate,

. work scope (e.g. tasks, AD/CN …),

. reasons impeding the organization of maintenance at another approved location,

. identification of MOE requirements that could not be met temporarily,

- identification of impacted privileges for the organisation (Part 145.A.75 (a)),

- justification for safety and compensatory actions ;

. compliance with regulatory requirements, and compensatory actions allowing to maintain a quality standard equivalent to a permanent approved location,

. audit report performed by the Quality Department prior to the maintenance, including corrective actions with proof of implementation as necessary.

The audit shall demonstrate that regulatory requirements are met in the same manner than for a permanent maintenance location, in particular :

- facilities (145.A.25) : adequation with maintenance tasks to perform

- support personnel and certifying personnel (145.A.30, 145.A.35) :

. all personnel working on location shall be identified in the request form

. should DFS intend to use locally available personnel (e.g. technicians Dassault Aviation Martignas for repair of wing assemblies), or subcontractors, they must be approved as per conditions of MOE 3.12 or DFS quality clauses applicable to subcontractors,

- instruments, tools, material (145.A.40) : demonstration that instruments, tools, material necessary to the work are available on the location,

- maintenance planning (145.A.47),

- aircraft elements (145.A.42) : acceptation of incoming aircraft elements can be performed on location, on the condition that Part 145.A.42 requirements are met,

- approved maintenance data (145.A.45) : availability during the whole work package should be demonstrated.

Note : any non-conformity with above requirements or deviation to DFS procedures must be mentioned in the deviation request with the appropriate compensatory actions.


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3.11 QUALIFICATION PROCEDURE FOR SPECIALISED MAINTE NANCE WORK

PART 145.A.30 (d) (f) PART 145.A.70 (a) 12

AMC 145.A.30 (e) 1, 2, 3,4, (f) 1,2,3,4,5,6,7,8,9,10,11

GM1 / 2 / 3 145.A.30(e)

List of associated procedures in current chapters i n current chapter IN/CM/12- 230 Maitriser les procédés PR/CM/03-152 Certification des agents en contrôle non destructif General principles This chapter deals with the qualification of personnel performing specialised maintenance work (including NDT and special processes applied to aircraft elements). Application The choice and the qualification of technicians for specific works are done in accordance with rules mentioned in MOE 3.8.

The specific training required by :

- the concerned aircraft appliances manufacturer (engine, systems),

- the reference institution or Dassault Aviation,

are delivered to the technicians according to the needs validated by their management, which are systematically included in DFS training plan. This plan is managed by the Training Department and takes into account bothinitial and refresher training needs (e.g. NDT and welding operations in accordance with the standard EN ISO 24934). Training sessions are usually validated by a test or examination.

The technicians are trained in Human Factors in Maintenance (see MOE 3.13), CDCCL and EWIS.

The company authorisations issued to specialised operators are described in instruction ref. IN/CM/12-230.

As to NDT operations, the inspectors qualification procedure is PR/CM/02-152 “Certification of NDT inspectors”. This procedure defines the requirements for training, experience and medical status for the certification and recertification of DFS NDT operators. A monitoring of all validity dates for each operator certification (annual medical check, re-qualification every 5 years) is performed by the Maintenance Inspection Manager (QSED) as defined in procedure PR/CM/03-152.

Operators’ competence are checked during job / individual interviewes and monitored on an annual basis. is assessed every two years.

For specialised work, DFS does not hire any interim personnel.


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3.12 CHECKING THE MANUFACTURER’S AND OTHER INTERVEN ING MAINTENANCE TEAMS

PART 145.A.70 (a) 12

Each work subcontracted must have a technical specification issued by the planning department and an order issued by the purchasing department. The subcontractor team cannot work without an order event if for the free of charge operation.

The working teams of the manufacturer and of other maintenance teams (subcontractors) are integrated to the DFS team dedicated to the aircraft.

TC holder personnel or their row 1 subcontractors may provide some technical assistance during aircraft maintenance within DFS facilities. Release to service is performed by DFs staff. These opertations may concern :

- Specific support during troobleshoting or complex maintenance operations or repetitive defect, - Repair/modification during application of SB « demo » (specific repair or modification for new/upgrade

system), - Technical expertise. The aircraft leader & subcontractors quality manager informs the working team of the manufacturer of applicable procedures in DFS (including human factors and safety). If required, some specific trainings may be performed depending of the nature of operations and profile of involved personnel. Base and line maintenance Except of permanent subcontractors based in DFs facility with their own manager, TC holder & subcontractor personnels are under management & supervision of a DFS aircraft manger (aircraft leader, specialist or Ramp Service manager for line maintenance). Information on on-going operation are provided to external teams : - nature of operations, target date, DFS organisation (manager, mechanics contact…) - scope of the order - facilities, equipment, ground support, tools, spare parts.., - applicable mainteance datas, - security equipments, security gaurd, contact in case of emergency, - records policy (annex to worksheet), - defect rectification policy, - feedback regarding progress of operation and work handover, - procedure for inspection of work performed, - procedure for certificate of conformity after maintenance operations.

The aircraft manger must have some progress situation meetings of the works subcontracted and be informed of the identified defects. The subcontractor team can use all the means of DFS but cannot have access to the inside of the stores, to the computer department and to the archive.

The maintenance tasks are edited on worksheets or annex to worksheet that are signed by the external teams technicians in accordance with DFS procedure. DFS aircraft leader, specialist or Ramp Service manager inspect & certifies the subcontracted work in accordance with nature of maintenane & in relation of his approved authorisauthorisation. An inspection report or a release to service certificate for the works performed is always issued by DFS staff.

Engine-APU/Components Maintenance operations performed by OEM on engine/APU or components (example landing gears) are performed in DFS sites in accordance with with provisions set out above. Expertise or speciifc inspection on removed components are performed under supervision of DFS staff.


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3.13 HUMAN FACTORS TRAINING PROCEDURE

PART 145.A.30(e) PART 145.A.70(a) 12

AMC145.A.30(e)1, 2, 3, 4, 5, 6, 7, 8, 9,10 GM1 145.A.30(e)

List of associated procedures in current chapter MA/CM/11-021 Manuel SGS (SMS Manual) PR/CM/03-176 Gérer administrativement le personnel General principles

The Human Factors (HF) training targets :

- maintenance personnel (or maintenance support staff) for which a lack of awareness of human limits would generate direct risks to the maintenance performed and/or aircraft safety,

- any personnel willing to report events or remarks in order to improve the consideration of human factors.

Therefore, this training is delivered to :

- technicians,

- inspectors,

- certifying staff and support staff,

- management personnel (including department managers identified in MOE 1.3),

- maintenance planning and preparation staff,

- technical office agents,

- engineering personnel,

- commercial staff (RSM, CPS),

- warehouse, logistics and purchasing personal

- flight crew holding a CRS authorisation,

- human factors instructors and manager,

- training management personnel,

- Quality auditors

Both human factors instructors and human factors managers attend a specific training in a training center as per standards acceptable for the competent authority. DFS Human Factors instructors deliver the training to all other DFS personnel, and maintain DFS training courseware.

Initial training The above personnel attend an initial HF training followed by a MCQ, unless an approved initial training was already attended with a former employer. This HF initial training is adapted to DFS work scope, and includes a presentation of DFS Safety Management System Maintenance (SMS/SGS), as defined in the SMS Manual (MA/CM/11-021). The training is validated if a minimum grade of 15/20 is obtained.Otherwise, initial HF and SMS training (presential or e-learning) is occasionally delivered by approved training centers or independent certified instructors. The Quality Department assists the Training Department in the validation of HF / SMS training needs and selection of training providers for outsourced training sessions.

The training program is compliant with applicable standards in particular GM1 145.A.30 (e) and OSAC guide P54-45 about safety and human factors.

Any hired personnel receive the initial HF training within 6 months after the induction within DFS. HFtraining is part of the “staff arrival procedure” for recruited personnel as defined in procedure PR/CM/03-176.

Interim technicians receive a SMS/HF information letter upon integration within DFS.

In the case of flight crew holding a DFS certifying authorization, they would be exempted of this training in so far as they are already trained in human factors. They would receive instead a familiarisation with HF risks specific to maintenance, according to their authorisation scope and work environment.

Information on Human Factors in maintenance may be provided to external teams (aircraft manufacturer or engine repair teams...) before operation on the aircraft.

The other staff to which this training applies is exempted of this training if they can demonstrate through an MCQ that they satisfy minimum knowledge requirements.

Continuation training on Human Factor is included in the SMS information bulletin (entitled “Journal du SGS”) published every 3 months.


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This training covers the following items:

- changes to regulations,

- changes in the organisation,

- technical evolution of Falcon fleet with new maintenance procedures and standards,

- human factors in maintenance,

- the feedback and lessons learned about human factors in maintenance (e.g. analysis of internal and external incidents, HF or safety occurrences based on collected DIESV forms). This is an opportunity for exchange between technicians and VP Quality Safety Environment (or the designated instructor). Any non-compliance may be notified via a DIESV form or a Team finding (or action plan).

Reminders and feedback are delivered by the SMS Manager or SMS Maintenance Correspondent to the first management level (board of directors), including the Accountable Manager. In return, the managers are in charge of presenting and commenting the SMS information bulletin to their own teams. Attendance at each session is traced and training records forwarded to QSED assistant for training follow-up.

The feedback (items related to human factors, results of the analysis of events and actions performed, results of quality audits…) is performed by the intermediate management to ensure a continuous safety and quality training.

The attendance rate required for presentations of the SMS Information Bulletin is set at 75% over 12 months. The attendance rate and the contents of DFS SMS information Bulletin, usually with one chapter specific to Human Factors, guarantee that the continuation training delivered to maintenance personnel remains compliant with regulatory requirements about HF (145.A.65).

Ramp Service and line maintenance outstations personnel may follow this SMS/HF information bulletin through an e-learning and MCQ session, under control of QSED/SMS assistant.

A certificate of training on SMS/HF is issued annually by the Quality Department for all maintenance personnel with a minimum of 75% of sessions attended. The continuous training is defined and delivered on a reference time interval of 2 years.

Specific situations Non-French speaking technicians or Customer technicians authorised under DFS Part 145 approval receive a recurrent HF/SMS training from specialised training centers, according to training programs compliant with applicable standards.

Customer technicians attend Dassault Aviation’s annual M&O Seminar, and receive the manufacturer’s feedback about reported occurrences involving technical and human factor matters.

Assessment DFS personnel competence is assessed by the management about their knowledge and their application of human factors principles according to MOE 3.14.


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3.14 COMPETENCE ASSESSMENT OF PERSONNEL

PART 145.A.30 (e) PART 145.A.70 (a) 12

GM1/2/3 145.A.30(e)

List of associated procedures in current chapter IN/CM/11-215 Entretien annuel/ Rendez-vous métier SP/CM/00-095 Gestion du personnel intérimaire General Principles Criteria concerning experience, training and expertise of managers and staffs working in the services support to the production are integrated and managed on SAP by the Training Department by the job description sheet.

Each personnel beginning a new job, attends an initial job training, a procedures training as well as human factors training. Technician's skills are assessed by his manager, who, based on this assessment, will direct training requests to the Training Department. Such requests allow to define a 2-year training schedule.

All DFS personnel receive CDCCL (applicable to Falcon 7X) and EWIS training according to their specialty and job definition.

Capability of any personnel to perform maintenance works without direct surveillance is assessed by its direct management, based on technical skills and the use of the documentation.

Procedure IN/CM/11-215 details the provisions for competence assessment of the personnel by their manager (assessment of the knowlege, competence, technical capability and objective of past period). Records of the assessment are kept by Human Ressources Department.

For the development of competences, a new individual mulit-skills evaluation system is being introduced since 2018 for various specialties : aircraft maintenance engineers, equipment technicians (ASE), HR department …. This system includes in general the technical and regulatory criteria of Part 145.A.30(e).

These provisions are complemented by additional assessment means:

- Annual collection and analysis of individual training needs (personnel request, evaluation and validation by the manager) by Human Ressources Department to issue the annual training plan,

- Evaluation at the end of the aircraft type ratings / engine / APU or specific trainings in aeronautical techniques, validating the technical knowledge acquired in approved training organisations,

- Evaluation during internal technical training (eg training on engine/APU, practical training and On-Job-Training), validating the technical knowledge on aircraft systems,

- Evaluation during training on regulations (Part 145, APRS, CDCCL Fuel Tank Safety, SMS / HF ...) validating the knowledge of procedures, rules and standards in regulation and aviation safety,

- Evaluation before CRS authorisation, validating the technical capability, knowledge of regulations and individual skills necessary for authorised personnel to issue CRS on aircraft or component. That assessment being used by the Quality Department for the CRS authorisation management,

- Evaluation by the manager (base, line, component shop) during daily maintenance operations to determine the personnel capability to perform maintenance operations without surveillance first on specific tasks and then on full scope of work. It may be concluded by :

- acting as a support staff B1 or B2 in base maintenance (example A inspection without complex modification/repair),

- managing a technical assitance operation in line maintenance Le Bourget or outside line stations in accordance with competence & experience of the personnel,

- inspecting/repairing a component in the specialised repair shop (example inspection/test of main battery in ERE shop).

For aircraft maintenance personnel, this evaluation may be concluded by the possibility to manage others personnel during maintenance visits. This evaluation is performed all along the carreer of the personnel within DFS in accordance with the provisions set out in procedures SP/CM/00-095.

DFS checks that external teams (subcontractors, non permanent workers, TC holder teams) have followed HF trainings within their organisations and as required may provide to them a specific training.

Note : the provisions set out for the competence assessment have been put in place since 2014 in compliance with GM 145.A.30 (e).


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Ramp Service (line maintenance)

Technicians integrated within the Ramp Service (new arrivals) are subject to a specific evaluation process. This assessment allows to assist the technician, determining the progressive acquisition of skills and capabilities to become autonomous and capable to manage the technical assistances at DFS Ramp Service Le Bourget and line maintenance outstations.

The provisions defined for the acquisition of experience in line maintenance operation are the following:

- supervision by an experienced personnel and Ramp Service Le Bourget,

- affectation to evening/week end team shifts,

- technical assistance outside Le Bourget with an experienced personnel,

- capability of the personnel to release to service an aircraft after line maintenance (if the technician is not authorised),

- progressive validation of the cability to manage technical assistance in DFS Le Bourget and at remote maintenance locations.

These validations are performed by the Ramp Service managers (daily supervising the personnel) and Ramp Service Manager.

In addition, all technicians of Ramp Service are subject to the same process of competence assessment as the other personnels : competence assessment every two years by the Ramp Service management in liaison with Human Ressources Department.

The English language assessment is performed by the Human Ressources Department during the induction of the personnel within DFS, and training is delivered according to the competence level identified.Besides, certifying and support staff B1/B2 are subject to an English test during CRS procedures training.


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3.15 PROCEDURE OF ON-THE-JOB TRAINING ACCORDING TO SECTION 6 OF PART-66 APPENDIX III

PART 145.A.70 (a)12 PART 66

AMC 145.A.70(a) Appendix III / Section 6

DGAC procedure P52-01 Approval of a training performed outside a Part 147 approved training organisation

Procedures and instructions mentioned in current ch apter IN/ST/15-285 Gestion des Formations en Cours d’Emploi (FCE)

This procedure defines the On-the-Job Training delivered by DFS according to Part-66 Appendix III.

On-the-Job Training (OJT) is performed by DFS according to instruction ref. IN/ST/15-285, using an approved training program.

The training is delivered by Training Supervisors/Assessors, which are selected amongst DFS maintenance personnel and identified in list ref. LI/ST/15-026.

The OJT is approved by French Authorities as part of DFS Part-145 approval scope, which includes :

- instruction for the OJT (ref. IN/ST/12-285),

- list of Supervisors/Assessors (ref.LI/ST/15-285),

- OJT training program (ref. IM/ST/15-300).

Its purpose is to allow an aircraft maintenance engineer to:

- endorse a first Part-66 license B1 or B2 subcategory (with validation of aircraft type qualification), within 3 years after the theoretical Part-147 type training,

- endorse a new license category (B1 or B2) with validation of aircraft type qualification, for maintenance engineers already holding a valid Part-66 aircraft maintenance license.

(e.g. endorse a category B2 aircraft maintenance license for an aircraft maintenance engineer already holding a category B1.1 Part-66 license, on the condition that basic training and minimum experience requirements in category B2 maintenance are met).


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3.16 PROCEDURE FOR THE ISSUE OF A RECOMMENDATION TO SUBSTANTIATE AN APPLICATION FOR A PART-66 LICENCE

PART 145.A.70 (a)12 PART 66.B.100 (a) et (b) PART 66.B.105

AMC 145.A.70(a) AMC 66.B.100 AMC 66.B.105

This procedure is limited to the Part-66 licenses for which the licensing authority is the same competent civil aviation authority in charge of the surveillance of the Part 145 maintenance organisation (Part 66.B.105). General principles This chapter deals with the recommendation issued by the Part 145 maintenance organisation to the OSAC during the application of a technician, as one element allowing the validation of a Part 66 aircraft maintenance license by the DGAC.

DFS does not hold any privilege of recommendation granted by the competent authorities with respect to the application for Part 66 AML licenses.

Applications for Part 66 AML licenses are submitted individually by DFS technicians (for initial issue, amendment or renewal of their licenses) with the support of DFS Quality department with respect to regulatory requirements and administrative procedures.

The Quality department checks the elements included in the application file :

- issue of a Form 19 countersigned by the applicant,

- initial and continuous training records, basic examination and conversion records if any, so as to check that the required training modules have been validated (appendix I Part 66),

- theoretical and practical type training,

- results of the On-the-Job Training assessment (OJT, a.k.a. formation en cours d’emploi, FCE),

- recent experience in maintenance (contents and conditions) according to Part 66,

- general compliance of the application file with OSAC procedures.

After this check and if applicable conditions have been met, the Quality department validates the training, qualifications and maintenance experience records mentioned on the Form 19 based on the activity of the technician within DFS.

The follow-up of the application is provided by the Quality department in contact with the applicant and OSAC for any additional information or correction.


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Maintenance Organisation Exposition

Chapter 4 : Contracted Operators

TABLE OF CONTENTS

TITRE PAGE

4.1 CONTRACTED OPERATORS 171

4.2 OPERATOR PROCEDURES AND MAINTENANCE DATA 172

4.3 OPERATOR RECORDS COMPLETION 173


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4.1 CONTRACTED OPERATORS

PART 145.A.70 (a) 13

The list of operators under contract with DFS is available in DFS Intranet webportal in « Juridique » (Legal) tab.

The contract binding both parties complies with appendix XI of AMC M.A.708(c) related to an operator subcontracting maintenance to a Part 145 approved maintenance organisation. The contract defines the rights and duties of each party.

It is allowed that an operator that has not already contracted DFS can exceptionally issue a work order (through a work or purchase order) for a maintenance operation, as long as requested works are included within DFS maintenance approval scope (MOE chapter 1.9). The issued work (or purchase) order would then be used as a maintenance contract.


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4.2 OPERATOR PROCEDURES AND MAINTENANCE DATA

PART 145.A.70 (a) 13

After signature of the contract, the interface between the Part 145 maintenance organisation and the customer (Operator) is DFS Commercial Department.

Documents provided by the Operator are mentioned in the contract. These documents can include all types of documents and data identified in MOE chapter 2.8. Customers issue Aircraft Maintenance Programs, Continuous Airworthiness Management Exposition and customer-specific procedures to DFS. DFS Technical Library Department issues customer data on DFS Intranet portal.

Contracts are managed by DFS Commercial Dept. and are accessible to any DFS personnel as necessary. A copy of current contracts is also available at DFS Legal Department.


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4.3 OPERATOR RECORDS COMPLETION

PART 145.A.55 PART 145.A.70(a) 13 PART M.A.306

Procedures and instructions mentioned in current ch apter IN/ST/08-165 Complete Job Cards IN/ST/14-001 Completion of Aircraft Technical Log Books Completion of operator’s log books (aircraft, engine, APU log books) is performed according to the definitions available in the log books (e.g. AD, SB modifications implemented during the maintenance check …) and customer instructions.

Completion of aircraft technical log book and associated documents (hold items list, cabin technical log book …) is performed according to customer procedures and standards.

It complies with the general traceability principles exposed in DFS instruction IN/ST/14-001, based on EASA Part M and Part 145 requirements for aircraft maintenance records.

Maintenance records (work orders OT, CAMP cards, task cards, OT annex for subcontractors …) are completed according to instruction IN/ST/08-165.

Completion and collection of maintenance records are defined in MOE 1.8, 2.14, 2.17 and 2.21.


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Chapter 5 : Sample of documents – Lists of organisations

List of line maintenance locations

TABLE OF CONTENTS

TITLE PAGE

5.1 SAMPLE OF DOCUMENTS - PROCEDURES ATTACHED TO THE M.O.E. 5.1.1 SAMPLE OF DOCUMENTS �REFERENCES �

ANNEX 1: PART 145 PART FABRICATION FORM IM/ST/07-093 ANNEX 2: CONTRACTORS APPROVAL FORM IM/ST/02-031 ANNEX 3: COMPONENT IDENTIFICATION TAGS - ANNEX 4: TOOL REGISTRATION FORM - ANNEX 5: TOOL CONCESSION FORM IM/ST/02-008 ANNEX 6: LOSS OF TOOL FORM IM/ST/10-203 ANNEX 7: WORK PACKAGE PLANNING NOTE (NDL) IM/ST/06-079 ANNEX 8: CRS (CERTIFICATE OF RELEASE TO SERVICE) - ANNEX 9: EASA FORM ONE - ANNEX 10 : C.R.S. CHECK LIST IM/ST/03-051 ANNEX 11 : FLIGHT SAFETY EVENT FORM (DIESV) IM/CM/10-212 ANNEX 12 : SHIFT HANDOVER FORM (MORNING / DAY SHIFT) - ANNEX 13 : SHIFT HANDOVER FORM (NIGHT SHIFT) - ANNEX 14 : QUALITY AUDIT REPORT IM/CM/02-001 ANNEX 15 : CAT A MAINTENANCE TASK - CERTIFICATION SCOPE - ANNEX 16 : DEVIATION / CONCESSION REQUEST F04-00-2 ANNEX 17 : ANNEX OT (SUBCONTRACTORS) -

5.1.2 LIST OF PROCEDURES ATTACHED TO THE M.O.E.

175

175

193

5.2 LIST OF NON-PART 145 SUBCONTRACTORS AS PER PART 145.A.75(B) 195

5.3 LIST OF LINE MAINTENANCE LOCATIONS AS PER PART145.A.75(D) 196

5.4 LIST OF PART 145 CONTRACTED ORGANISATIONS AS PER PART 145.A.70 (A) 16 197


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5.1 SAMPLE OF DOCUMENTS - PROCEDURES ATTACHED TO T HE M.O.E.

PART 145.A.70 (a) 12

5.1.1 Sample of documents

Annex 1 – Part 145 Part fabrication form (IM/ST/07-093)


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Annex 2 – Contractors approval form


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Annex 3-1 – Component Identification Tags Serviceable equipment – Unserviceable equipment

� Identification Tag for a removed component � (status serviceable/unserviceable)

� Identification Tag for component removed for access only (a/c type and S/N, inspection status).

New template (tested/issued starting 2015) � Reference tag (replacement in progress)�


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Annex 3-2 – Component Identification Tags

Unserviceable components – Scrapped Part Notification


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Annex 4: Tool registration form


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Annex 5: Tool concession form


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Annex 6: Loss of Tool form


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Annex 7: Work Package Planning Note (Note de Lancement)


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Annex 8 – CRS (Certificate of Release to Service)

CERTIFICATE OF RELEASE TO SERVICE DFS FILE N°

PARTIE 145 APPROVED CERTIFICATE N°FR.145.0006

Dassault Falcon Service Aéroport du Bourget 53-55 Avenue de l’Europe CS 70003 93352 Le Bourget Cedex, France Tél : +33 1 49 34 20 13 Fax : +33 1 49 34 20 94

AIRCRAFT TYPE : S/N : REGISTRATION N° :

A/C Total Hours : A/C Landings : P/O : FILE :

Work Started on : Work Completed on :

N° of W/O Printed : Work performed at :

L/H ENGINE SN : C/H ENGINE SN : R/H ENGINE SN : APU SN :

TSN : TSN : TSN : TSN :

CSN : CSN : CSN : CSN :

WORK PERFORMED - MAINTENANCE-RELATED DOCUMENTS : UNSCHEDULED MAINTENANCE CUSTOMER WORKS ORDERS WORK POSTPONED PARTIE 145.A.50 - Release To Service: The undersigned certifies that the work specified, except as otherwise specified, was carried out in accordance with PARTIE 145 and, in respect to that work, the aircraft is considered ready for release to service . Le soussigné certifie que les travaux spécifiés, sauf exception mentionnée, ont été exécutés conformément aux règles de la Partie 145 et que, dans le cadre de ces travaux, l’aéronef est considéré prêt à être remis en service. Pertinent details are kept in file at this repair station under file n° :

Certifying Person

DATE : NAME : STAM P VISA/TIME

(Base Maintenance)


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Line Maintenance

FR.145.0006


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Annex 9 – EASA Form One

FR

.145

.000

6


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Annex 10 – CRS Check List (Base Maintenance)


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Annex 11 – DIESV (Flight Safety Event Form , Déclaration Interne d’Evènement Sécurité des Vols)


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Annex 12 – Shift Handover e-Logbook

(Cahier de Consignes Numérique)


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Annex 13 – Quality Audit Report


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Annex 14 – List of cat. A maintenance tasks – « Simple tasks » certification scope [145.A.30 (g)]

A Replacement of wheel assemblies. Remplacement de roues B Replacement of wheel brake units. Remplacement de blocs de freins de roues C Replacement of emergency equipment. Remplacement des équipements de secours D Replacement of ovens, boilers and beverage

makers. Remplacement de fours, chauffe-eau et appareils à boissons

E Replacement of internal and external lights, filaments and flash tubes.

Remplacement d’éclairages intérieurs et extérieurs, d’ampoules à filaments ou néons

F Replacement of windscreen wiper blades. Remplacement de balais d’essuie-glace de pare-brise

G Replacement of passenger and cabin crew seats, seat belts and harnesses.

Remplacement de sièges passagers et poste de pilotage, de ceintures et de harnais

H Closing of cowlings and refitment of quick access inspection panels.

Fermeture de capots et réinstallation de trappes d’inspection à accès rapide

I Replacement of toilet system components but excluding gate valves.

Remplacement de composants des circuits de toilettes à l’exclusion des vannes de vidange

J Simple repairs and replacement of internal compartment doors and placards but excluding doors forming part of a pressure structure.

Réparations simples et remplacement de portes de compartiments intérieurs et de meubles mais à l’exclusion des portes faisant partie d’une structure pressurisée

K Simple repairs and replacement of overhead storage compartment doors and cabin furnishing items.

Réparations simples et remplacement des portes de compartiments de rangement supérieurs et des éléments d’aménagement de cabine

L Replacement of static wicks. Remplacement de déperditeurs statiques M Replacement of aircraft main and APU aircraft

batteries. Remplacement des batteries principales de l’aéronef et de celles de l’APU

N Replacement of in-flight entertainment system simple components other than public address.

Remplacement de composants du système de distraction de bord à l’exclusion du public address

O Routine lubrication and replenishment of all system fluids and gases.

Lubrification de routine et mise à niveau des fluides et gaz de tous les circuits

P The de-activation only of sub-systems and aircraft components as permitted by the operator’s minimum equipment list where such de-activation is agreed by the competent authority as a simple task.

Désactivation de sous-systèmes et composants d’aéronef comme permis par la MEL/CDL de l’opérateur lorsqu’une telle désactivation est acceptée comme tâche simple par l’autorité compétente.

Q Inspection for and removal of de-icing/anti-icing fluid residues, including removal/closure of panels, cowls or covers or the use of special tools.

Inspection et retrait des résidus de produits de dégivrage et antigivrage, incluant de retrait / la fermeture de panneaux, capots ou protections, ou l’usage d’outils spécifiques

R Any other task agreed by the competent authority as a simple task for a particular aircraft type. This may include defect deferment when all the following conditions are met: • no need for troubleshooting; and • task is in the MEL/CDL; and • Maintenance action required by MEL/CDL is agreed by the competent authority to be simple.

Toute autre tâche acceptée par l’autorité compétente comme une tâche simple pour un type d’aéronef donné. Cela peut inclure le report d’une tâche lorsque les conditions suivantes sont remplies : • pas de nécessité de recherche de panne, • tâche intégrée dans la MEL/CDL • action de maintenance intégrée dans la MEL/CDL

est validée comme simple par l’autorité compétente

R1- Basic Inspection Basic Inspection


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Annex 15 – Deviation / Concession Request (DGAC)

(current version to check in OSAC website)


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Annex 16 – OT Annex (Subcontractors)

DOSSIER / FILE : TYPE: A/C S/N:

1.4.1 COMMANDE / PURCHASE ORDER:

DATE : 1 . 4 .2 A N N E X E O . T . N ° / O . T . A N N E X N ° :

1.4.3 IMMATRICULATION / REGISTRATION:

TRAVAIL A EFFECTUER / WORK TO PERFORM:

LIEU /LOCATION:

HANGAR:

CODE OPERATOIRE /OPERATION CODE: /

HS

CT

/

HE

AL

TH

&

SA

FE

TY

C on n a i s s an c e d es d i s p o s i t i o n s d e p ro t ec t i o n e t d e m is e e n sé c u r i t é d e l ’ a v i on / K n o wl e d ge o f p ro v i s i o ns f o r a i r c r a f t p r o te c t i on an d a i r c r a f t s a f e t y c on f i gu r a t i o n .

V i s a C A D FS / D F S A /C L ea d e r S t a mp

V i s a S o u s - t r a i t a n t / S ubc on t r ac t o r S t a mp

C on n a i s s an c e d u p l a n de p r év e n t i o n e t d es r i sq u es . /K no wl e dge o f r i s ks an d s ec u r i t y p r o v i s i on s .

V i s a D O D FS / D F S S p ec ia l i s t S t amp

V i s a S o u s - t r a i t a n t / S ubc on t r ac t o r S t a mp

NOM DE LA SOCIETE / COMPANY NAME :

D E S I G N A T I O N / S U B S T A S K S DATE

JJ/MM/AA DD/MM/YY

NOM / NAME - VISA/ STAMP

TECHNICIEN/ TECHNICIAN

DONNEES D’ENTRETIEN / MAINTENANCE DATA:

REVISION :

REFERENCE OUTILS SOUMIS A VERIFICATION PERIODIQUE /CALIBRATED TOOLS (REFERENCE, S/N) DATE PROCHAIN

ETALONNAGE / NEXT CALIBRATION DATE

CONTROLE / CHECK

CONFORMITE TRAVAUX / WORK

CONFORMITY?

VERIFICATION PROPRETE /

CLEANLINESS CHECK ?

NOM / NAME VISA / STAMP DATE

SOUS-TRAITANT / SUBCONTRACTOR

Oui / Yes

Non / No

Oui / Yes

Non / No

RECEPTION PAR DFS / DFS

INSPECTION

Oui / Yes

Non / No

Oui / Yes

Non / No

Signature DFS facultative dès lors que la réception

technique de la prestation est attestée sur un autre

document de type Bordereau de livraison – certificat de

conformité. Joindre le document au présent OT /DFS

signature optional if reception traced in a CoC / Delivery

note. Attach CC to this document.


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5.1.2 List of procedures attached to the M.O.E.

All revisions of below documents (procedures, instructions, lists of major importance) identified in the MOE are submitted to the French Civil Aviation Authority (OSAC) for approval prior to their application by DFS. These documents are :

Reference Title

PPRROOCCEEDDUURREESS

PR/ST/01-014 Manage Certifying Staff authorisations

PR/ST/01-118 Part 145 / Far 145 Capability List Management Process

PR/CM/03-152 Certification of NDT inspectors

SP/ST/03-166 Part 145 equipment manufacturing procedure

IINNSSTTRRUUCCTTIIOONNSS

IN/CM/12-230 Manage Special Processes

IN/ST/01-043 Certificate of Release to Service rules – EASA aircraft registrations

IN/ST/02-068 Issue an EASA Form One

IN/ST/05-044 Maintenance in line in Moscow

IN/ST/08-164 Aircraft type Practical Training / On the Job training

IN/ST/08-163 Maintenance in line in Nice

IN/ST/09-174 Maintenance in line in Roma

IN/ST/10-101 Maintenance in line in Luton

IN/ST/13-239 Perform aircraft painting work packages

IN/ST/15-285 Deliver On the Job Training (FCE, Formations en Cours d’Emploi)

IN/ST/16-295 Maintenance in line in Geneva

IN/ST/17-307 Maintenance in line in Lome

LLIISSTTSS

LI/ST/03-002 Capability List Part / FAR 145

LI/ST/03-004 List of Certifying Staff Part 145 / FAR 145

LI/ST/04-007 List of non-Part 145 subcontractors under DFS quality system

LI/ST/14-022 List of practical training instructors

LI/ST/15-026 List of OJT / FCE designated personnel (Formation en Cours d’Emploi)

Other procedures and instructions are only mentioned in the MOE. They detail criteria and methods applicable to DFS maintenance activities. As far as they are documents referred to in the MOE to provide further detail and guidance, they are issued on-request to OSAC or any other requesting civil aviation authority.


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5.1.3 Specifications and reference procedures for F alconTab

FalconTab IT system provides electronic maintenance records and archives. Since December 2017, it is being installed in DFS facilities in its initial version (prototype and first qualification systems). Its functional characteristics and operating procedures are defined in the following documents : Policies

- Timestamp policy (OID nr. 1.3.6.1.4.147998.1.1.3.6.1) - Archiving policy (OID nr. 1.3.6.1.4.1.47998.1.1.3.5.1) - Sign-off and proof management policy (OID nr. 1..36.1.4.1.47998.1.1.3.4.1)

Procedures

- System functional management policy - FalconTab installation procedure - Fall-back procedure - System operating procedure

System security instructions

IN/CM/17-300 FalconTab certificates General conditions and terms of service

- Terms of service of the electronic signature - Terms of service of the timestamping system

Support to end-users

- Service agreement for FalconTab IT technical support (ref. FalconTab-21 – Service agreement)

Above documents and FalconTab regulatory compliance table define the “Proof Standard Definition” (for certified e-signature and e-archives) and the elements of FalconTab system. Regulatory basis of FalconTab system

- (EU) n° 1321-2014 regulation, Annex II (Part 145) about the use of electronic signature for the issue of EASA Form One,

- (EU) n°748-2012 regulation, Annex I (Part 21) about the use of electronic signature for the issue of EASA Form One,

- US FAA Advisory Circular nr. 120-78 of 29 Oct 2002 (use of electronic signature), - French Republic Order of 26 july 2004 about recognition of qualification of electronic certification

service providers, and recognition of organisations evaluating those service providers - (EU) n° 910-2014 regulation about electronic identification and certified services for electronic

transactions within the EU market, cancelling EC order nr. 1999/93/CE, - Articles 1316 of French Civil Code (articles 1316-1, 1316-3 et 1316-4 about adaptation of proof law

to information technologies, electronic signature and related articles), - French Law nr. 2011-267 of 14 march 2011 for orientation and program for Interior Security, chapter

II, article 2 (identity theft), - French Law « Informatique et Libertés », article1, - French Order (decree) of 30 march 2001 amended on 9 july 2009 for application of article 1316-4 of

Civil Code, about electronic signature, - Article 33 of French Law about Electronic Economy about trust in electronic economy, - Articles 1156 et 1162 of French Civil Code.

Service providers FalconTab Service or product providers are managed by DFS IT Operations and Facility Support Department and are not aircraft maintenance service providers. Several operate within DFS facilities on pads, software, data link and FalconTab system devices. Certified service providers deliver technical and support services that are approved by certification organisations designated by the French National Security Agency for Information Systems (ANSSI).


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5.2 LIST OF NON-PART 145 SUBCONTRACTORS AS PER PART 145.A.75(b)

PART 145.A.70 (a) 14 PART 145.A.75 (b)

DFS policy is to work with subcontractors already approved under EASA Part 145 and FAR 145 regulations. However, DFS can order services from subcontractors not approved under EASA regulations, but only in the following cases :

- the activity does not require an EASA Part 145 approval (ex. internal / external aircraft cleaning, refurbishment of leather upholstery by cleaning or repigmentation …) ;

- work as a specialised subcontractor : aircraft return to service is performed by DFS after checking materiel (equipment, consumables), maintenance data and after validation of tasks carried-out. This is allowed only once a certificate of conformity has been signed-off by the subcontractor for the specialised work package or service performed.

Then DFS completes an EASA Form 1 for component maintenance, or includes the work (or service) delivered by the subcontractor in the tasks already identified in the aircraft certificate of release to service. The list of subcontractors, their postal addresses and approval certificates are available in Quality Department records. Subcontractors data are issued on DFS Intranet web portal in list ref. LI/ST/04-007 « Liste sous-traitants entretien travaillant sous agrément DFS » (list of maintenance contractors working under DFS maintenance approval) :

- name of company (subcontractor), - company quality approvals, - type of work contracted by DFS to the company.

With respect to aircraft line maintenance, this list includes technical assistance services provided by customer technicians operating on their aircraft under DFS maintenance approvals (see maintenance locations and activities in MOE 5.3).


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5.3 LIST OF LINE MAINTENANCE LOCATIONS AS PER PART 145.A.75(d)

PART 145.A.70 (a) 15 PART 145.A.75 (d) Ramp Service (Piste) at DFS Le Bourget Work scope : see MOE chapter 1.9 DFS Merignac line maintenance Work scope : see MOE chapter 1.9 DFS Moscow line maintenance station, Russia Permanent line maintenance station Work scope and maintenance conditions defined in instruction IN/ST/05-044. DFS Nice line maintenance station, France Permanent line maintenance station Work scope and maintenance conditions defined in instruction IN/ST/08-163. DFS Rome line maintenance station, Italy Permanent line maintenance station Work scope and maintenance conditions defined in instruction IN/ST/09-174. Note : DFS Rome is also a secondary base of maintenance, see MOE chapter 1.8. DFS Lome line maintenance station, Togo Permanent line maintenance station Work scope and maintenance conditions defined in instruction IN/ST/17-307. Line maintenance activity Alpha Golf Aviation, Nice , France Permanent customer line maintenance activity under DFS Part 145 approval. Work scope and maintenance conditions defined in instruction IN/ST/07-160. Note : this maintenance activity supports the flight operations of aircraft Falcon 7X registration 3A-MGA. Part-145 surveillance of DFS competent authority is exerted only on facility, technician training and authorisation as certifying staff under DFS maintenance approval. See MOE chapter 1.8 for details of facility. Line maintenance activity Olayan Company Luton, UK Permanent customer line maintenance activity under DFS Part 145 approval. Work scope and maintenance conditions defined in instruction IN/ST/10-101. Line maintenance activity MSC Aviation Geneva, Swit zerland Permanent customer line maintenance activity under DFS Part 145 approval. Work scope and maintenance conditions defined in instruction IN/ST/16-295. Occasional or temporary detachment for line mainten ance (e.g. basic inspection, engine 150h/300h checks…) Occasional or temporary line maintenance locations are validated according to procedure PR/CM/09-024 and MOE L2.0. A validation form drafted by the project manager and DFS Quality department allows to validate the working conditions at the maintenance location.


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5.4 LIST OF PART 145 CONTRACTED ORGANISATIONS (PAR T 145.A.70 (a) 16)

PART 145.A.70 (a) 16 The list of repair stations approved under EASA Part 145 contracted by DFS is maintained by the Purchasing Department using SAP system. Information available in that list are : name of the company (contractor), quality approvals (approval reference and end of validity), location and type of work / services ordered.