M4099D Image Scanner - Fujitsu€¦ · Kung Hans Väg 12, S-192 68 Sollentuna, Sweden Phone: (46-8) 626-4500 Fax: (46-8) 626-4588 FUJITSU ICL ESPAÑA, S.A Almagro, 40 28010 Madrid,

Reference GuideM4099D Image Scanner

01 December, 1999 First edition

02 January, 2000 Illusts and descriptions changed about howto open the upper sheet guide assembly andthe pad (assembly) and other parts.Procedures for Troubleshooting partiallycorrected. Typos corrected.

Revised contents Date published Edition

This equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference when the equipment isoperated in a commercial environment. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with theinstruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmfulinterference in which case the user will be required to correct the interference at hisown expense.

This digital apparatus does not exceed the Class A limit for radio noise emissionsfrom digital apparatus set out in the Radio interference Regulations of the CanadianDepartment of Communications.

Le pésent appareil numérique n’ément pas de bruits radioélectriques dépassant leslimites applicables aux appareils numériques de la classe A prescridtes dans leRéglesment sur le brouillage radioélectrique dicté par le ministere des Communi-cations du Canada.

Maschinenlärmlnformationsverordnung 3. GSGV, 18.01.1991:Der arbeisplatzbe-zogene Schalldruckpegel beträgt 70dB(A)oder weniger gemäß ISO 7779.

The contents of this manual may be revised without prior notice.

All Rights Reserved, Copyright © 1999, 2000 FUJITSU LIMITED.Printed in Japan.No part of this manual may be reproduced in any form without permission.

Please send your comments on this manual or on Fujitsu products to the followingaddresses:North American contact:FUJITSU COMPUTER PRODUCTS OFAMERICA, INC.2904 Orchard Parkway, San Jose.California 95134-2009, U.S.A.Phone: (1-408) 432-6333 Fax: (1-408) 894-1709HOME PAGE: http://www.fcpa.com/

FUJITSU CANADA, INC.2800 Matheson Boulevard East, Mississauga,Ontario L4W 4X5, CanadaPhone: (1-905) 602-5454 Fax: (1-905) 602-5457HOME PAGE: http://www.fujitsu.ca/

European contact:FUJITSU EUROPE LTD.2, Longwalk Road, Stockley Park, Uxbridge,Middlesex UBII IAB, EnglandPhone: (44-181) 573-4444 Fax: (44-181) 573-2643HOME PAGE: http://www.fujitsu-europe.com/

FUJITSU DEUTSCHLAND GmbH.Frankfurter Ring 211, 80807 München, GermanyPhone: (49-89) 32378-0 Fax: (49-89) 32378-100

FUJITSU ITALIA S.p.A.Via Nazario Sauro, 38, 20099 Sesto S,Giovanni (MI), ItalyPhone: (39-2) 26294-1 Fax: (39-2) 26294-201

FUJITSU NORDIC ABKung Hans Väg 12, S-192 68 Sollentuna, SwedenPhone: (46-8) 626-4500 Fax: (46-8) 626-4588

FUJITSU ICL ESPAÑA, S.AAlmagro, 40 28010 Madrid, SpainPhone: (34-1) 581-8000 Fax: (34-1) 581-8300

FUJITSU FRANCE S.A.1, Place des Etats-Unis, SILIC 310,94588 Rungis cedex, FrancePhone: (33-1) 4180-3880 Fax: (33-1) 4180-3866

Australian contact:FUJITSU AUSTRALIA LTD.Fujitsu House 2 Julius AvenueNorth Ryde N.S.W. 2113, AustraliaPhone: (61-2) 9776-4555 Fax: (61-2) 9776-4556HOME PAGE: http://www.fujitsu.com.au/

Asian contact:FUJITSU HONG KONG LTD.10/F, Lincoln House, Taikoo Place,979 King’s Road, Island East, Hong KongPhone: (852) 2827-5780 Fax: (852) 2827-4724HOME PAGE: http://www.fujitsu.com.hk/

FUJITSU KOREA LTD.6th Fl., Korea Financial center building,Yoido-Dong 23-6, Young DungPo-gu, Seoul,Republic of KoreaPhone: (82-2) 3787-6000 FaX: (82-2) 3787-6029HOME PAGE: http://www.fujitsu.co.kr

FUJITSU COMPUTER (SINGAPORE) PTE. LTD.20 Science Park Road, #03-01, Tele Tech ParkSingapore Science Park II,Singapore 117674, Republic of SingaporePhone: (65) 777-6577 Fax: (65) 771-5669HOME PAGE: http://www.fsl.com.sg/

FUJITSU TAIWAN LTD.8F Hung Tai Center, 168-170Tun Hwa North Road, 1st Sec. Taipei, Taiwan, R.O.C.Phone: (886-2) 2545-7700 Fax: (886-2) 2717-4644

FUJITSU SYSTEMS BUSINESS (MALAYSIA) BHD.Fujitsu Plaza, 1A Jalan Tandang 204, P.O. Box 636Jalan Sultan 46770, Petaling Jaya, Selangor DarulEhsan, MalaysiaPhone: (603) 7783-3888 Fax: (603) 7783-0888

FUJITSU SYSTEMS BUSINESS (THAILAND) LTD.12th Fl., Olympia Thai Tower,444 Rachadapisek Road, Samsennok,Huay Kwang, Bangkok 10320, ThailandPhone: (662) 512-6066 Fax: (662) 512-6068

FUJITSU PHILIPPINES, INC.2nd Floor, United Life Building, A. Arnaiz,Legaspi Village, Makati, Metro Manila, PhilippinesPhone: (63-2) 812-4001 Fax: (63-2) 817-7576

FUJITSU SYSTEM INDONESIAJ1. Cideng Timur 55Jakarta 10150, Republic of IndonesiaPhone: (62-21)344-1601 Fax: (62-21) 344-2593

FUJITSU LIMITED (JAPAN)Computer Products Business Group4-1-1, Kamikodanaka, Nakahara-ku, Kawasaki-shi,Kanagawa-ken 211-8588, JapanPhone: (81-44) 754-8347 Fax: (81-44) 754-8348HOME PAGE: http://www.fujitsu.co.jp/hypertext/scanner/eng/

i

IMPORTANT NOTE TO USERS

READ THIS ENTIRE MANUAL BEFORE USING THIS PRODUCT.UNEXPECTED DAMAGE MAY OCCUR IF NOT USED CORRECTLY.

While all efforts have been made to ensure the accuracy of all information in thismanual, FUJITSU assumes no liability to any party for any damage caused byerrors or omissions or by statements of any kind in this manual, its updates orsupplements, whether such errors are omissions or statements resulting fromnegligence, accidents, or any other cause. FUJITSU further assumes no liabilityarising from the application or use of any product or system described herein; norany liability for incidental or consequential damages arising from the use of thismanual. FUJITSU disclaims all warranties regarding the information containedherein, whether expressed, implied, or statutory.

FUJITSU reserves the right to make changes to any products herein, to improvereliability, function, or design, without further notice and without obligation.

ii

Preface

This manual explains how to use the M4099D image scanner.

This manual contains basic instructions for scanner operation, cleaningparts replacement, adjustment and troubleshooting.

Refer to Operator’s Guide for the basic information about the M4099D.

The M4099D is very fast and highly functional image scanner developedfor volume filing, using charge-coupled device (CCD) image sensors.This scanner features duplex scanning and high quality image, processingwith an automatic document feeder (ADF).

iii

Conventions

Special information, such as warnings, cautions are indicated as follows:

WARNINGWARNING indicates that personal injury may result if you do not followprocedure correctly.

CAUTIONCAUTION indicates that damage to the scanner may result if you do not followa procedure correctly.

The following symbols are used in this manual.

Used for general WARNING and CAUTION.

Indicates that care must be taken to avoid injuryto hands or fingers.

iv

CONTENTS

v

CHAPTER 1 OPERATING INSTRUCTIONS .................................................... 1-1Units and Assemblies ................................................................... 1-2Loading Documents ..................................................................... 1-5Inserting Documents Manually ..................................................... 1-7Upper Transport Unit .................................................................... 1-8

CHAPTER 2 CLEANING .................................................................................. 2-1Cleaning Tools and Roller Position ............................................... 2-2Rollers .......................................................................................... 2-3Transport Path, Discharge Brush, and Glass Surface .................. 2-6Sensors ...................................................................................... 2-12Front-Side Lamp ........................................................................ 2-14Back-Side Lamp ......................................................................... 2-16

CHAPTER 3 REPLACEMENT OF PARTS ....................................................... 3-1Front-Side Lamp .......................................................................... 3-2Back-Side Lamp ........................................................................... 3-4Pick Roller Unit ............................................................................. 3-6Brake Roller ................................................................................. 3-8Pad............................................................................................. 3-11

CHAPTER 4 ADJUSTMENT............................................................................. 4-1Improving Paper Separation ......................................................... 4-2

CHAPTER 5 TROUBLESHOOTING................................................................. 5-1Paper Jam .................................................................................... 5-2Initial Checks ................................................................................ 5-5Messages and Actions ............................................................... 5-13Problem Checklist ...................................................................... 5-15Appendix .................................................................................... 5-16

CHAPTER 1 OPERATING INSTRUCTIONS

CHAPTER 2 CLEANING

CHAPTER 3 REPLACEMENT OF PARTS

CHAPTER 4 ADJUSTMENT

CHAPTER 5 TROUBLESHOOTINGTROUBLESHOOTING

ADJUSTMENT

REPLACEMENTOF PARTS

CLEANING

OPERATINGINSTRUCTIONS

1-1

This chapter describes how to load documents, how to insert documentsmanually and how to open/close the upper transport unit.

Units and Assemblies

Loading Documents

Inserting Documents Manually

Upper Transport Unit

OPERATING INSTRUCTIONS

CHAPTER

1

1-2

Units and Assemblies

This section shows the exterior view and assemblies of the scanner. This section also providesnames of each part and describes their functions.

■ Units

3 Hopper 1 Operator panel

2 Power switch

4 Hopper guide

5 Hopper extension

6 Automatic document feeder (ADF)

8 Pick roller unit

9 Guide plate

10 Pad

11 Brake roller

12 Upper transport unit

13 Side cover

14 Lever

16 Stacker guide

17 Stacker extension

19 Check stopper

18 Stop lever

15 Stacker

7 ADF release lever

23 Interface connectors21 Power inlet

20 Main line switch

22 Interface connectors

1-3

No. Name Function 1 Operator panel Used to operate the scanner. 2 Power switch Used to turn power on or off. 3 Hopper Document input tray. 4 Hopper guide Used to adjust the document width. 5 Hopper extension For use with long documents. 6 Automatic document feeder (ADF) Feeds and scans documents. 7 ADF release lever Used to open the ADF. 8 Pick roller unit Picks top page in document stack. 9 Guide plate The pad is mounted on.10 Pad Separates top page from document stack.11 Brake roller Separates top page from document stack.12 Upper transport unit Opens for easy access.13 Side cover Opens to access back-side lamp.14 Lever Used to open the upper transport unit.15 Stacker Document exit tray.16 Stacker guide Helps guide documents into stacker.17 Stacker extension For use with long documents.18 Stop lever Used to keep documents in the stacker.19 Check stopper Adjustable stopper for shorter length documents.20 Main line switch Controls supply of line power to the scanner.21 Power inlet Power cable connection.22 Interface connectors Video and RS-232C.23 Interface connectors Two SCSIs.

1-4

■ Assemblies

Lower sheet guide assembly

Brake roller

Pick roller unit

PadGuide plate

Lamp

Lamp

Back-side lamp unit

Front-side lamp unit

1-5

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Loading Documents

NOTE

Hold both ends and bend thedocuments into an arch. Then holdtightly and straighten them. Thecenter of documents swells and air isintroduced between the documents.

Line mark

Lock leverHopper guide

Extension

Adjust the hopper guides to thedocument width. And loaddocuments face-up.

Load the document for reading.

StackerLever

Hopper guide

Hopper table

Extension

15 to 20 mm

Fan the sheets before setting thedocument on the hopper table.

NOTE

• Squeeze the lock lever to free the Hopperguides.

• Remove paper clips andstaples. Flatten stapleholes with your finger.

• Load documents face-up.• Stack must not exceed line mark.• Use the extension for long documents.• Do not mix different width documents.

1-6

Adjust the stacker table to thedocument size.

NOTE

• Extend the stacker table and extension forlong documents (greater than A4 or LT).

• Raise the stopper for small sizes of paperand adjust the stacker guides to the widthof the paper and push down the stackertable to lock it.Stopper adjustment:

Stopper

Documentabout 20 mm

Stop lever

Stacker table

Check stopper

Stacker

Scanned documents are stackedin the stacker for removal.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Stacker guideStacker guide

1-7

Lift the pick roller unit until it isheld by the magnet catch.The hopper table moves up to thefeed position.

Inserting Documents Manually

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Hopper tableDocument(face-up)

Hopper guide Guide plate

If the scanner is in Manual Mode, set the documents as follows:

NOTE

For information on settingManual feed timeout, see theOperating Instructions in theOperator’s Guide.

Insert the documents until theleading edge touches the guideplate of the hopper table. Adjustthe guides to the document width.

Place documents face-up at thecenter of the hopper table.

CAUTION

Be careful not to catch your fingers orsomething in the mechanism, when thehopper table moves up.

1-8

■ Opening the Upper Transport Unit

Lift the lever located at the right toopen the upper transport unit.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

■ Closing the Upper Transport Unit

Upper Transport Unit

Lower the upper transport unitwith both hands.

CAUTION

Make sure that the upper transport unit isin the locked position before reachinginside the scanner.

Lift the upper transport unit torelease the lock.

Lever

NOTE

Press the upper transport unit with bothhands to secure the lock.

Upper transport unit

WARNING

Before lowering down the unit, make sure that the areabetween the main machine and the upper transport unit isclear of all objects and fingers.

ACHTUNG

Bevor Sie die obere Einheit absenken, überzeugen Sie sich,daß keine Gegenstände oder Finger eingeklemmt werden.

2-1

This chapter describes the tools and methods required to keep yourscanner clean.

Cleaning Tools and Roller Position

Rollers

Transport Path, Discharge Brush, and Glass Surface

Sensors

Front-Side Lamp

Back-side Lamp

CLEANING

2CHAPTER

2-2

Cleaning Tools and Roller Position

*: Contact dealer or distributer. Type No. may be different in some countries.

NOTE

When the following paper is used, it may be necessary to clean more frequently.• Paper with smooth surface such as coated paper.• Paper with almost all printed area.• Paper with special coating such as carbonless paper.

Tools Type No. Frequencies RemarksCleaning sheet CA99501-0016 Every 50,000 sheets 20 sheets/1 pack

(*)Cleaner F2 CA99501-0014 • Front-side and 1 bottle

(*) back-side lamp Every 100,000 sheets• Roller Every 100,000 sheets

Isopropyl alcohol CA99501-0013 • Discharge brush 1 bottleor Cleaner F1 (*) Every 100,000 sheets

• Others Every 200,000 sheets

Cotton swabs

Dry cloth

Rollers

2-3

Rollers

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Place the cleaning sheet on thehopper table by aligning it with thehopper guide (left) with theadhesive side up. Then press

ENTER ; the cleaning sheet is fed.

■ Cleaning the Rollers with Cleaning SheetsSet the hopper table guides to B4width. Then, set the offline feedtest mode as follows:While pressing MENU , turn on thepower; the LCD displays “Pleasewait” then the <<MODE SELECT>>screen appears with SETUPblinking. Press (Õ) twice; TESTblinks. Press ENTER three times;The OFFLINE FEED TEST screenappears with START blinking.

Hopper guide (left)

Front

Cleaning sheet

Cleaningsheet

Protective paper

Remove the protective paper fromthe cleaning sheet.

2-4

When “Hopper empty” isdisplayed, press CANCEL .Place the same cleaning sheeton the hopper table with theadhesive side up by aligning withthe hopper guide (right). Then

press ENTER ; the cleaningsheet is fed.When “Hopper empty” isdisplayed, press CANCEL .

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Remove the protective paper from a new cleaning sheet and place it with theadhesive side face down. Then repeat steps through . After cleaning iscomplete, turn the power off.

Cleaning sheet

Front

Hopper guide (right)

2-5

Wipe the metal roller surfaces(lower transport unit side) whileturning the shaft by hand.

Apply isopropyl alcohol or cleanerF1 to cloth.

Allow to dry.

Open the upper transport unit.

Allow to dry.

Moisten a cloth with cleaner F2.


Wipe the pick roller unit, brake rollerand the upper and lowertransport unit rollers.

WARNING

Do not use cleaner F2on rubber rollers.

Metal rollers (hidden,lower transport unit side)

Rollers (hidden, uppertransport unit side)

Brake roller (hidden)

Pick roller unit

Metal roller

■ Cleaning the Rollers with Dry Cloth, Isopropyl Alcohol or Cleaner F1

■ Cleaning the Metal Rollers with Cleaner F2

RollersPick roller unit Brake roller (hidden)

Cloth

WARNING

Wait at least 3 minutes after turning off the power before cleaning.

ACHTUNG

Warten Sie nach dem Reinigen mindestens 3 Minuten bevor Sie denScanner wieder anschalten.

Rollers

Metal rollers

2-6

WARNING


ACHTUNG


■ Cleaning the Transport Path

Wipe the transport path with a drycloth or soaked in isopropylalcohol or cleaner F1.


Transport Path,Discharge Brush,and Glass Surface

NOTE

Use a vacuum cleaner to remove paper dustfrom the transport path.

■ Cleaning the Discharge Brush


Release the ADF release leverand rest the ADF sheet guideassembly on the ADF releaselever.

While pulling the ADF releaselever toward you, hold up the ADFsheet guide assembly.

CAUTION

Never close the upper transport unit in thiscondition. Doing so will cause severedamage to the scanner.

Pick roller unit

ADF release levers

2-7

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Slide the pick roller unit left andremove it toward the upper right.

Turn the lever of the brake rollerupward and pull out the brakeroller upward.

Holding the top of the guide plate,press the guide plate down, andlift it toward you to remove it.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Guide plate

Hopper guide

Brake roller

2-8

Wipe the discharge brush with adry cloth to remove dust.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Attach the brake roller until it locks.

Put the guide plate in position.

NOTE

Confirm that the guide plate is installedcorrectly. If it is miss connected, it will causepaper jams and noise by touching the hoppertable.

Discharge brush (for brake roller)

Discharge brush (for pick roller unit)

2-9

Attach the pick roller unit asshown.

CAUTION

When attaching the pick roller unit, do nothunging down its head.

Right Wrong

While holding the ADF sheet guideassembly up, pull the ADF releaselever toward you then gently lowerthe ADF sheet guide assembly.Release the ADF release lever tolock the ADF sheet guideassembly into position.

Close the upper transport unit.

CAUTION

Hold the ADF sheet guide assembly duringthis process to avoid damage to the sensors.

ADF release levers

2-10

Loosen the two knurled screws atboth ends of the upper sheetguide assembly to open theassembly.

Wipe both surfaces of the glassclean with a dry cloth (ormoistened with isopropyl alcoholor cleaner F1 as necessary).

■ Cleaning the Glass Surface (Upper sheet guide assembly)



Close the upper sheet guideassembly and tighten the twoknurled screws.

Upper sheet guide assembly

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Knurled screws

WARNING


ACHTUNG


2-11

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Pull down on the lower sheetguide assembly tabs to remove it.

Wipe the glass clean with a dry cloth(or moistened with isopropyl alcoholor cleaner F1 as necessary).

■ Cleaning the Glass Surface (Lower sheet guide assembly)



Align the lower sheet guideassembly in the guide rails and pushit back into place.

Lower sheet guide assembly

GlassTab

WARNING


ACHTUNG


2-12

■ Document Width Detection Sensors (Eight positions for upper and lower sides respectively)

Open and hold the ADF sheetguide assembly.

Wipe the eight sensor surfaceswith a dry cloth (or moistened withisopropyl alcohol or cleaner F1 asnecessary).

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○


Close the ADF sheet guideassembly.


Sensors

ADF sheet guide assembly

SF2 sensor (inside)

Document width detection sensors(inside)

Document width detection sensors (lower)

Document width detection sensors (upper)

ADF release levers

WARNING


ACHTUNG


2-13

WARNING


ACHTUNG


■ SF2 Sensors

Wipe the SF3 sensors surfacewith a dry cloth or a cotton swab(or moistened with isopropylalcohol as necessary).

Wipe the SF2 sensors in thetransport path with a dry cloth (ormoistened with isopropyl alcoholas necessary).

■ SF3 Sensors





SF3 sensors(located at upper and lower sides)

SF2 sensors(located at upper and lower sides)

2-14

Remove the connector of thefront-side lamp unit.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Rotate the lamp a half turn so thatthe two terminals on each endalign with the slot on the lampsocket and remove the lamp fromthe front-side lamp unit.


Front-Side Lamp

Front-side Lamp unit (inside)

Pull out the front-side lamp unittoward the right.

Lamp

WARNING


ACHTUNG


2-15

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Clean the clear portion of thelamp with a dry cloth.

Connect the lamp connector.


Install the lamp in the front-sidelamp unit. Insert the terminals ofthe lamp into the socket and rotatethe lamp. Be sure that the clearportion is positioned as shown left,otherwise black stripes may appearin the scanned image.

Put the front-side lamp unit intothe upper transport unit using thetwo guide grooves and rails until itlocks.

Clear portion

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Guide grooves (one hidden)

Rail

Front-side lamp

2-16

Back-Side Lamp

Remove the connector of theback-side lamp unit.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Rotate the lamp a half turn so thatthe two terminals on each endalign with the slot on the lampsocket and remove the lamp fromthe back-side lamp unit.

Pull and open the side cover.

Pull out the back-side lamp unittoward the right.

Back-side lamp unit (inside)

Side cover

LampRail

WARNING


ACHTUNG


2-17

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Clean the clear portion of thelamp with a dry cloth.

Install the lamp in the back-sidelamp unit. Insert the terminals ofthe lamp into the socket and rotatethe lamp. Be sure that the clearportion is positioned as shown left,otherwise black stripes may appearin the scanned image.

Re-install the lamp unit using thetwo guide grooves and rails.

Close the side cover securely,otherwise the cover open errormay occur.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

RailGuide grooves (one hidden)

Clear portion

Connect the connector of theback-side lamp unit.

Back-side lamp

2-18

This chapter describes how to replace parts of the scanner.

Front-Side Lamp

Back-Side Lamp

Pick Roller Unit

Brake Roller

Pad

REPLACEMENT OF PARTS

3

3-1

CHAPTER

3-2

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Rotate the lamp a half turn so thatthe two terminals on each endalign with the slot on the lampsocket and remove the lamp fromthe front-side lamp unit.

Front-Side Lamp


Remove the connector of thefront-side lamp unit.

Front-side lamp unit (inside)

Pull out the front-side lamp unittoward the right.

Lamp

WARNING

Never replace the lamp without turning off the power.Wait at least 3 minutes after turning off the power before touching the lamp.

ACHTUNG

Wechseln Sie niemals die Lampe ohne den Scanner auszuschalten.Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie die Lampe anfassen.

3-3

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Install a new lamp in the front-side lamp unit. Insert theterminals of the lamp into thesocket and rotate the lamp.Be sure that the clear portionis positioned as shown right,otherwise black stripes mayappear in the scanned image.

Connect the lamp connector.


Clear portion

Put the front-side lamp unit into theupper transport unit using the twoguide grooves and rails until itlocks.

Guide grooves (one hidden)Rail

Front-side lamp

3-4

Back-Side Lamp

Pull and open the side cover.

Remove the connector ofthe back-side lamp unit.

Pull out the back-side lampunit toward the right.

Back-side lamp unit (inside)

Side cover

WARNING

Never replace the lamp without turning off the power.Wait at least 3 minutes after turning off the power before touching the lamp.

ACHTUNG

Wechseln Sie niemals die Lampe ohne den Scanner auszuschalten.Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie die Lampe anfassen.

3-5

Back-side lamp

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Rotate the lamp a half turn so thatthe two terminals on each endalign with the slot on the lampsocket and remove the lamp fromthe back-side lamp unit.

Install the lamp unit using the twoguide grooves and rails.

Install a new lamp in the back-sidelamp unit. Insert the terminals ofthe lamp into the socket and rotatethe lamp. Be sure that the clearportion is positioned as shown left,otherwise black stripes may appearin the scanned image.

Close the side cover securely,otherwise the cover open errormay occur.

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

LampRail

RailGuide grooves (one hidden)

Clear portion

Connect the connector of theback-side lamp unit.

3-6

WARNING

Wait at least 3 minutes after turning off the power beforereplacement.

ACHTUNG

Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Sie mit demAustausch beginnen.Pick Roller Unit




Set consumable counter when replacing the pick roller unit. (See Appendix)


ADF release levers

Pick roller unit

CAUTION


Pick roller unit

ADF release levers

3-7

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Attach a new pick roller unit asshown.

Slide the pick roller unit left andremove it toward the upper right.

CAUTION

When attaching a new pick roller unit, donot hunging down its head.

Right Wrong

While holding the ADF sheet guideassembly up, pull the ADF releaselever toward you then gently lowerthe ADF sheet guide assembly.Release the ADF release lever tolock the ADF sheet guideassembly into position.


CAUTION


ADF release levers

3-8

WARNING


ACHTUNG

Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Siemit dem Austausch beginnen.

Set abrasion counter when replacing the brake roller. (See Appendix)

Brake Roller

ADF sheet guideassembly

ADF release levers

Brake roller (inside)




CAUTION

Never close the upper transport unit in thiscondition, otherwise some component partswill be damaged.

ADF release levers

3-9

Turn the lever of the brake rollerupward and pull out the brakeroller upward.


○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

Attach a new brake roller until itlocks.


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Guide plate

Hopper guide

Brake roller

NOTE

Confirm that the guide plate is installedcorrectly. If it is miss connected, it will causepaper jams and noise by touching the hoppertable.

3-10

While holding the ADF sheetguide assembly up, pull the ADFrelease lever toward you thengently lower the ADF sheet guideassembly. Release the ADFrelease lever to lock the ADFsheet guide assembly intoposition.

CAUTION



ADF release levers

3-11

Pad

Set consumable counter when replacing the pad. (See Appendix)

WARNING


ACHTUNG

Warten Sie mindestens 3 Minuten nach Ausschalten, bevor Siemit dem Austausch beginnen.




CAUTION



Pick roller unit

Pad

Guide plate

ADF release levers

3-12


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Press the rolled tab to remove thepad from the guide plate.

Attach a new pad to the guideplate.

Guide plate

Hopper guide

Rolled tab Pad

Guide plate

Guide plate

PadRolled tab

3-13




CAUTION


ADF release levers

3-14

This chapter describes the improving paper separation.

Improving Paper Separation

ADJUSTMENT

4

4-1

CHAPTER

4-2

Improving Paper Separation

This section explains adjustment for making paper separation stable.

If the following errors frequently occur, make the adjustments explained below.• Double feed• Mis-pick• SF2 did not detect leading edge of paper

Select “Paper Separation Level” in setup mode and adjust the braking powerof the brake roller.

Setting

Thick

MediumThick

Normal

MediumThin

Thin

Select “Picking Speed” in setup mode and adjust the rotational speed of thepick roller.

Braking power

Strong

Less strong

Medium(factory default)

Less weak

Weak

“Double feed”frequently occurs.

“Mis-pick” or “SF2 ···”frequently occurs.

Make the brakingpower stronger.

Make the brakingpower weaker.

Picking speed

Fast(factory default)

Slow

“Mis-pick” frequently occurs.

Make the pickingspeed slow.

NOTE

Processing of scanning in 200 dpi is reduced when the picking speed is set “Slow”.

This chapter describes the paper jam, initial checks, messages andactions, and problem checklist.

Paper Jam

Initial Checks

Messages and Actions

Problem Checklist

Appendix

TROUBLESHOOTING

5

5-1

CHAPTER

5-2

Paper Jam

Ejection

Transport path

Entrance

■ Jam at Entrance




CAUTION


ADF release levers

5-3

Remove the jammed paper.


CAUTION



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Jammed paper

ADF release levers

5-4

Take out the jammed paper byopening the ADF sheet guideassembly.

Pull out the jammed paper to thestacker side.





■ Jam at Transport Path

■ Jam at Ejection

Jammed paper

Stacker Jammed paper

5-5

If a problem occurs, check the following items before contacting a manufacturer’s authorizedservice center.

Symptom 1 No power.

NO

YES

YES

YES

NO

NO

Contact a manufacturer’s authorizedservice center.

Initial Checks

Operator panel

Is the main line switchon?

Is the power cableconnected correctly?

Connect the powercable correctly.

Did you press the powerswitch on the operatorpanel ?

Press the “I” side of themain line switch.

Press the power switch onthe operator panel.

POWER

Power cable

Power main switch

Powerswitch

5-6

Symptom 2

NO

NO

YES

YES

YES

NO

Are the documents loadedproperly? (Straight edge,no dogear, no bendcorners, staples)

Is the interface cableconnected properly?Or is the baud ratecorrect?(Video, RS-232C, orSCSI interfaces)

Load the documents properly.(See p1-5)

Connect the interface cableproperly.Or set the correct baud rate.

Read processing does not start.

Interface cable

Turn the power off and on to check if readprocessing starts.When read processing does not start, contact amanufacturer’s authorized service center.

CHECK

Operator panelPOWER

Does the CHECK lampblink?

Messages and Actions(See p5-13)

Operator panel

Document

or

5-7

Symptom 3

NO

YES

YES

YES

NO

NOIs there dirt or dust intransport path?

Is the lamp attachedcorrectly?


Pictures and photographs are not read correctly.

Is “Photo” modeselected?

Clean the rollers, transportpath, glass and lamps.(See Chapter 2)

Re-attach the lamp.(See p2-14 to 2-17, p3-2 to 3-5)

Select the “Photo” mode(White level following off)through the scanner settingmenu in the software.

Transport path

Select a halftone or ditheringmode from the hostcomputer.

Is halftone or ditheringprocessing selected?

NO

YES

Lamp

5-8

Symptom 4

NO

YES

YES

NOIs there dirt or dust intransport path?

Transport path

Characters and lines are not read correctly.

Is “Line Art” modeselected?

Clean the rollers, transportpath, glass, and lamps.(See Chapter 2)


Select “Line Art” mode fromthe host computer.

5-9

Symptom 5

YES

YES

YES


NO

NO

NO

Is the lamp surfacedirty?

Is the lamp burnedout?

Is the linedrawing modeselected?And does the textappear on the first 3 mmof the page?

Black stripes appear in the image of the display.

Clean the lamp surface.(See p2-14 to 2-17)

Select photo mode.

Replace the lamp.(See p3-2 to 3-5)

5-10

Symptom 6 The CHECK lamp blinks.

Action depends on the displayed message:SF2 (SF3) did not detect leading (trailing)edge of paper

Remove paper and clear the sensors.Hopper empty

Set the document.Cover open

Close the side cover.Close the Endorser cover.

Mis-pickGo to Symptom 7.

Pick roller unit not setSet the pick roller unit.

Hopper overloadReduce document stack in hopper.

Turn the power off once andon again.


Does the CHECKlamp still blink?

YESNO

End

CHECK

CHECK

Operator panel

5-11

Symptom 7

YES

NO

NO

YES

Mis-pick or paper jam frequently occurs.

• Does the paper havecurled edges?

• Is the paper stackuneven?

Are pick rollers,separation roller,brake roller, pad orpaper path dirty?

Smooth out the curled paperor reduce document stack inhopper.(See p1-5)

Clean the pick rollers,separation roller, brake roller,pad or paper path.(See Chapter 2)

YES

NO

YES

Is the roller worn out?(See Appendix)

Mount the pick roller unit andbrake roller correctly.(See p3-6 to 3-10)

Replace the roller.

Are the pick roller unitand brake roller in thecorrect position?

NO

5-12


5-13

SF2 (SF3) did not detect leading (trailing) edge of peper

Hopper empty

Cover open

Mis-pick

Pick roller unit not set

Hopper overload

Messages and Actions

■ Device and Operator Actions for Temporary ErrorsIf a temporary error is detected in the scanner, (CHECK) lamp at the operator panel blinks.

Operator panel

Open the upper transport unit and remove the document on thetransport path. Close the unit. Return the jammed or double-feeddocument to the hopper and read it again.

Press the CANCEL button or issue the start command. Loaddocuments on the hopper and ENTER reading them.

Close the upper transport unit or the endorser cover. Or the sidecover.

Open the upper transport unit and remove the document on thetransport path. Close the unit. Return the jammed document onthe hopper and read it again.

Open the upper transport unit and correct the pick roller unitsetting. Close the upper transport unit. See “Pick Roller UnitReplacement”.

Reduce document stack in the hopper.

*:Press CANCEL to reset these errors.

*

*

*

*

*

5-14

■ Device and Operator Actions for Equipment ErrorsIf an equipment error is detected in the scanner, the (CHECK) lamp at the operator panel blinks.

Check if the lamp is attached correctly. Replace lampaccording to the replacement method. If turning the power onagain does not recover a scanner, contact a manufacturer’sauthorized service center.

If turning the power on again does not recover the scanner,contact a manufacturer’s authorized service center.

Lamp Alarm: Front

Lamp Alarm: Back

Optical error: Front

Optical error: Back

Hopper over run

Paper feed error. Clear paper path to continue

Hardware alarm

EEPROM alarm

Heater Alarm 1

Heater Alarm 2

Make sure that there is not anything on the hopper table or inthe transport path. If turning the power on again does notrecover a scanner, contact a manufacturer’s authorizedservice center.

5-15

Before contacting the manufacturer's authorized service center, please fill in the following items.

Problem Checklist

====

■ GeneralModel (Example) M4099D

Part number (Example) CA04315-B002

Serial number (Example) 100

Manufactured data (Example) 2000-02 (ex. Feb. 2000)

Version The version is printed on the version label located at thebottom right of the rear of the equipment. The version is checked with the double line. This example is for A3 version.

Date of purchase

Symptoms

Persistent problem?

Serviced before (when and how)

■ Transport errorError message if any.

Type of document

What is your daily usage

Date of last cleaning.

Date of the consumable replacement

■ Image errorInterface controller model

Software/application name

Can yhou send the original andoutput of the sheet by facsimile?

5-16

Appendix

Consumable counter

This scanner is equipped with an internal counter that can be used to monitor the life ofyour consumable parts. It is recommended that the pick roller unit, brake roller, and padbe replaced every 300,000 sheets or one year when scanning Xerox paper types. Thiscycle will be shorter if scanning treated paper types such as carbonless paper types.

■ Setting the consumable counter

Press MENU when the LCD displays“Ready”. The <<MODE SELECT>>screen appears with SETUP blinking.

Press ENTER twice. The Settingsscreen appears (or Paper LengthCheck).

Press (→) eleven times. TheConsumable Counter screen appears.

Press ENTER . The value of theconsumable counter is displayed in tenthousands of sheets.

Press (↓) or (↑). The valuechanges (001 to 256). Holding down

(↓) or (↑) speeds up the change.The recommended value is 030.

<<SETUP MODE>>Settings

<<SETUP MODE>>Consumable Counter

<<MODE SELECT>>SETUP BROWSE

Consumable CounterXXX 0000 sheets

Consumable CounterXXX 0000 sheets

5-17

<<SETUP MODE>>Consumable Counter

Ready

When the desired value is displayed,press ENTER to save the value. TheConsumable Counter screen appears.

Press CANCEL twice. The LCD returnsto the Ready screen.

■ Resetting the consumable counter

There is another case in which you may reset the consumable counter. If the scannerdetects a consumable life alarm which is displayed when the consumable counterreaches the prescribed value, the LCD indicates an alarm that the consumable may beexpired. In this case, press CANCEL to proceed the next operation (usually, you resetthe counter after replacing the consumable.) The LCD indicates the following message:

Reset Consumable Counter?Yes:Enter No:Cancel

Yes (Enter) : The scanner resets the consumable counter to zero.No (Cancel) : The scanner does not reset the consumable counter. In this case,

the consumable life alarm recurs when the next sheet is fed.