R E S U M E

MaryAnn Neilson10071 Paisley Drive, Charlotte, NC 28049

949 280 7521 Email: maryannneilson@gmail.com

Professional Experience: Case CoordinatorISEDA (Information Services for Elderly/Disabled Adults), Forest City, NC5/14 to 12/11/15 (appointed payee by Social Security Administration) (company closing and our family relocated to the Charlotte area)

Meets with potential clients to ascertain needs for finances Obtain history, family, financial, medical background for processing through SS Create budget with client to establish monthly income, finances for budgeting

purposes Processes paperwork for payee approval for client through Social Security for

appointed client Marketing non-profit company by creation of website & brochures for community. Promotes program through community, working closely with Department of Social

Services in both Rutherford & Cleveland County

Patient Services Representative / Office CoordinatorMission Hospital, Mission Viejo, CA8/11 – 7/13 (relocated to North Carolina with family)

Accounts payable/receivables for department and Leadership invoices for all of Surgical Services.

Expense report processing for Leadership in Surgical Services and Risk Management.

Payroll/timekeeping system input and reconciliation for Surgical Services staff of over 135 employees.

Respond to referrals from staff and managers regarding patient requests/concerns in an attempt to resolve concerns

Receive and react to patient/family telephone calls and correspondence complaints/grievances which required communication and collaboration with multiple departments.

Initiates regular communication with managers regarding feedback from patients Documents and maintains evidence of patient concerns, interventions and

resolutions. Researches reports of lost/damaged patient property such as dentures, eyeglasses,

and coordinates on items of value. Acted as Concierge for patient/family personal and healthcare needs and escalated

issues to the appropriate Unit/Department Manager

Unit Secretary – Surgical Services/ Office Coordinator Neuro-Spine Institute Assisted in implementation of new OR Manager system by updating all surgeon

preference cards (over 4,000) and input into the new system Maintain / update all preference cards on a daily basis to ensure information is ready

for procedures Provided support for all Kronos time-keeping system by daily managing missed

punches, performed audit reports on absenteeism and tardiness for all Perioperative Staff which included up to 135 clinical staff members.

Managed all Kronos and timekeeping for all Perioperative Services and closed payroll every other Monday.

Back up surgical scheduler as called upon

Administrative AssistantMission Hospital (contract position), Mission Viejo, CA01/11 to 8/11 Surgical Services 10/10 to 12/10 Risk Management08/09 to 11/09 Health Information Services

Update and populate database management for Surgical Services Create/update Nursing Staffing calendars Expedite the flow of liability claim information from patients and family members. Support the Risk Manager and staff as directed in coordinating event log details,

hospital subpoenas, patient account information. Follow-up with patients via telephone/letter on grievance issues. Coordinated, scheduled, prepared and took minutes for meetings for Director and

Manager Follow-up on Patient Privacy Issues to included mass mailing and documentation of

breach of privacy Prepared and processed monthly expense reports for Director

Administrative Assistant, Human Resources (Clerical Float Pool)Saddleback Memorial Medical Center, Laguna Hills, CA07/08 to 04/09

Inputted updated Physician credential and licensing into Medversant database Follow-up with Physician offices to obtain information for completion of files Supported Director, Medical Staff Office as requested

Administrative Assistant to Executive Director, Information TechnologySaddleback Memorial Medical Center, Laguna Hills, CA01/04 – 07/08

Coordinated Executive Director’s calendar; arranges meetings for key staff. Assisted in preparation of presentations as well as correspondence, memos, charts,

tables. Arranged bi-monthly staff meetings as well as take and transcribe minutes. Arranged monthly Physician council meetings as well as take and transcribe minutes. Acted as a liaison with other hospital departments and outside agencies, including

Physicians and senior level management. Handled confidential and non-routine information. Maintained PeopleSoft database with employee applications as well as contracted

staff. Assisted with monthly and annual budget tracking and preparation for department.

Administrative Assistant to CNO & CFOSan Clemente Hospital, San Clemente, CA05/03 – 1/04

Coordinated CNO and CFO’s calendars; arranged meetings for CEO and key staff. Prepared agenda and minutes for Foundation Board and Board of Directors. Liaison with all departments on hospital calendar coordinating, community program

arrangements and blood drives. Handled confidential and non-routine information. Interfaced with Physicians and key staff. Maintained all contract files including highly sensitive and confidential information

Administrative Assistant to Executive Director, Human ResourcesSaddleback Memorial Medical Center, Laguna Hills, CA09/01 – 11/02

Coordinated calendar as well as set meetings for Executive Directors Prepared and composed correspondence including email, memos and reports. Arranged seminars to include hotel, meeting room and travel for job fairs. Updated PeopleSoft database for new hires, transfers and terminations of employees.

Staffing Coordinator/Placement RepresentativeBrady Staffing Services, Lake Forest, CA1/89 - 12/00

Recruited, interviewed, and tested applicants for temporary and temp-hire positions. Maintained client and applicant data-base. Interfaced with clients to ascertain their staffing needs Coordinated job fairs Supported and management staff

Professional Skills: Office 2007; Word, Excel, Publisher, Outlook, PowerPoint, MediTech, Picis,PeopleSoft 8.44; Kronos, QuickBooks, Visio; Internet Explorer; Minute Taking;

Typing 75 wpm

Professional Strengths: Ability to work independently, effectively set priorities and has a high level of efficiency. Strong communication skills and the ability to effectively communicate to all levels of management. Exercises sound judgment in handling confidential and sensitive information. Flexible and ability to handle last minute projects and requests. Excellent interpersonal skills and stellar attitude.

References available upon request