Driver Test Manager Support Options

Lyndon Bethel

AgendaFree help optionsPaid help options:

LinkWhat you get for your moneyIssue trackingIssue quality feedbackProduct quality changesSome scenarios where cases are not charged

Free Help OptionsDTM newsgroup =

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.development.device.drivers.dtm&cat=en_us_7CF920C0-483A-5AF9-37A8-BB5310F0ACF4&lang=en&cr=us

Logo team contingencies = logofb@microsoft.comLogo program requirements = logofb@microsoft.comProduct quality suggestions = dtmfb@microsoft.comWinqual submission or site technical issues =

winqual@microsoft.com

Paid Help OptionsLink:

As of February 1, 2007, DTM support is being handled via standard Microsoft product support channels. The Web form previously used for DTM case creation is no longer accepted.

Customers with a Premier Support contract should work with their TAM to open support incidents.

For non-Premier customers, Professional Support options are listed at http://support.microsoft.com/oas/default.aspx?Gprid=7289 including phone numbers and pricing information.

International customers should go to their initial support page.

What You Get for Your MoneyProfessional support:

Issue tracking--we use CRM software to track issues: Often there is speedy resolution

Per issue quality feedback--you get to evaluate and provide feedback on your case that we take seriously.

Product quality changes--we push for documentation, errata filter fixes, and code changes to tests and DTM.

We look for blockers and raise the flag (recent examples of filtering, QFE0304).

Easy assist. Access to test developers advice and WDK team advice. Windows operating system bug, filter search, and knowledge base

case searches.

Cases That Are Not Charged

Documentation bugsTest bugsWhere errata are provided

Disclaimer© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.