LP360 Installation Guide...QCoherent Software, LLC P:+1-256-461-8289 F:+1-256-461-8249 Page 6 of 49 Introduction This document covers the installation, registration and licensing for

QCoherent Software, LLC

9668 Madison Blvd, Suite 202

Madison, AL 35758

P:+1-256-461-8289 F:+1-256-461-8249 www.LP360.com

LP360 Installation Guide

6 November 2014


P:+1-256-461-8289 F:+1-256-461-8249 www.LP360.com Page 2 of 49

Table of Contents Introduction .............................................................................................................................................. 6

System Requirements ............................................................................................................................... 7

Installing and Registering LP360 ............................................................................................................... 8

Node-Locked License – Evaluation ........................................................................................................ 8

Node-Locked License – LPViewer ....................................................................................................... 11

Node-Locked License – Permanent..................................................................................................... 14

Server/Floating Based License ............................................................................................................ 17

Running LP360 on the Server Machine ........................................................................................... 20

Running LP360 on a Client Machine ............................................................................................... 21

Activating LP360 License on a Machine.................................................................................................. 23

Activating LP360 for ArcGIS ................................................................................................................ 23

Activating LP360 for Windows (32-bit) and LP360 for Windows (64-bit) ........................................... 24

Troubleshooting ..................................................................................................................................... 25

Download LP360 Software or LP360 Authorization Files ................................................................... 25

User Account Control .......................................................................................................................... 27

Installing LP360 on Windows 7, Windows Server 2008 R2 or higher ................................................. 28

TCP Channel Protocol Violation .......................................................................................................... 32

Changing the TCP Port for the LP360 License Server .......................................................................... 33

Unable to Setup the Machine as a License Server .............................................................................. 34

Unable to Setup the Client for the License Server .............................................................................. 35

Authentication Failed – Could not obtain valid product license ......................................................... 36

Error after Installing LP360 for Windows (64-bit) ............................................................................... 37

Cannot Connect the Client Machine to the License Server ................................................................ 38

Adding LP360 Tools to ArcGIS Toolbox ................................................................................................... 47

ArcGIS 9.3 ............................................................................................................................................ 47

ArcGIS 10.x .......................................................................................................................................... 48



Figures Figure 1 - LP360 License Administrator Program .......................................................................................... 8

Figure 2 - LP360 Registration Dialog ............................................................................................................. 9

Figure 3 - Evaluate Tab .................................................................................................................................. 9

Figure 4 - LP360 License Registration ........................................................................................................... 9

Figure 5 - Received Authorization File ........................................................................................................ 10

Figure 6 - Complete Registration ................................................................................................................ 10

Figure 7 - LP360 License Administrator Program ........................................................................................ 11

Figure 8 - LP360 Registration Dialog ........................................................................................................... 11

Figure 9 - Viewer Tab .................................................................................................................................. 12

Figure 10 - LP360 License Registration ....................................................................................................... 12

Figure 11 - Received Authorization File ...................................................................................................... 13

Figure 12 - Complete Registration .............................................................................................................. 13

Figure 13 - LP360 License Administrator Program...................................................................................... 14

Figure 14 - LP360 Registration Dialog ......................................................................................................... 14

Figure 15 - CD Key Information ................................................................................................................... 15





Figure 20 - LP360 Registration Dialog ......................................................................................................... 18

Figure 21 - CD Key Information ................................................................................................................... 18




Figure 25 - Port Number ............................................................................................................................. 19

Figure 26 - Complete Activation ................................................................................................................. 19


Figure 28 - License Tab ................................................................................................................................ 20

Figure 29 - License Server Set-up ................................................................................................................ 20

Figure 30 – Set License Server .................................................................................................................... 20

Figure 31 - Successful Setup........................................................................................................................ 20


Figure 33 - License Tab ................................................................................................................................ 21

Figure 34 - License Server Set-up ................................................................................................................ 21

Figure 35 – Set License Server .................................................................................................................... 22

Figure 36 - Successful Setup........................................................................................................................ 22

Figure 37 - Open ArcMap ............................................................................................................................ 23

Figure 38 - Accessing Extensions................................................................................................................. 23

Figure 39 - LP360 Extension ........................................................................................................................ 23



Figure 40 - Opening LP360 .......................................................................................................................... 24

Figure 41 - License Type Tab ....................................................................................................................... 24

Figure 42 - Select License ............................................................................................................................ 24

Figure 43 - User Access Control (LP360 for ArcGIS Installer) ...................................................................... 27

Figure 44 - User Access Control (LP360 64-bit Installer) ............................................................................. 27

Figure 45 – Lacking permissions to write to the registry ............................................................................ 28

Figure 46 - Run an elevated command prompt .......................................................................................... 28

Figure 47 - Installing from the elevated command prompt........................................................................ 28

Figure 48 - Computer Management via Administrative Tools .................................................................... 29

Figure 49 - Computer Management Via Manage ....................................................................................... 29

Figure 50 - Computer Management - Users ............................................................................................... 30

Figure 51 - Administrator Properties .......................................................................................................... 30

Figure 52 – Enable Administrator Account ................................................................................................. 30

Figure 53 - Switch User ............................................................................................................................... 31

Figure 54 - Administrator Login .................................................................................................................. 31

Figure 55 - Disable Administrator Account ................................................................................................. 31

Figure 56 - TCP Channel Protocol Violation ................................................................................................ 32

Figure 57 - Change License Server Service Port Number ............................................................................ 33

Figure 58 - Change Port Number for Client Access ..................................................................................... 33

Figure 59- Error Message ............................................................................................................................ 34

Figure 60 - LP360 License Administrator Properties ................................................................................... 34

Figure 61 - Properties Compatibility ........................................................................................................... 34

Figure 62 - All Users .................................................................................................................................... 34

Figure 63 - Privilege Level ........................................................................................................................... 34

Figure 64 - Unable to setup the client ........................................................................................................ 35

Figure 65 - LP360 License Administrator Properties ................................................................................... 35

Figure 66 - Properties Compatibility ........................................................................................................... 35

Figure 67 - All Users .................................................................................................................................... 35

Figure 68 - Privilege Level ........................................................................................................................... 35

Figure 69 - Authentication Failed ................................................................................................................ 36

Figure 70 – Error after installing LP360 for Windows (64-bit) .................................................................... 37

Figure 71 - Registration Error ...................................................................................................................... 38

Figure 72 - Test Connection Failed .............................................................................................................. 38

Figure 73 - Computer Management via Administrative Tools .................................................................... 39

Figure 74 - Computer Management Via Manage ....................................................................................... 39

Figure 75 - Computer Management: Services ............................................................................................ 39

Figure 76 - License Server Service ............................................................................................................... 39

Figure 77 - Start the Service ........................................................................................................................ 39

Figure 78 - Restart the Service .................................................................................................................... 40


Figure 80 - Using the IP Address ................................................................................................................. 40



Figure 81 - Floating registration is complete .............................................................................................. 40

Figure 82 - Windows Firewall ...................................................................................................................... 41

Figure 83 - Allow program .......................................................................................................................... 41

Figure 84 - Allow another program... .......................................................................................................... 41

Figure 85 - Browse ...................................................................................................................................... 41

Figure 86 - LicServer.exe ............................................................................................................................. 42

Figure 87 - Network Location Type ............................................................................................................. 42

Figure 88 - Add Button ................................................................................................................................ 42

Figure 89 - Allow another program... .......................................................................................................... 42

Figure 90 - Browse ...................................................................................................................................... 42

Figure 91 - LicServerProxy.exe .................................................................................................................... 43

Figure 92 - Network Location Type ............................................................................................................. 43

Figure 93 - Add Button ................................................................................................................................ 43

Figure 94 - Advanced Settings ..................................................................................................................... 43

Figure 95 - Inbound Rules ........................................................................................................................... 43

Figure 96 - New Rules ................................................................................................................................. 43

Figure 97 - Rule Type................................................................................................................................... 44

Figure 98 - TCP 1234 ................................................................................................................................... 44

Figure 99 - Allow the connection ................................................................................................................ 44

Figure 100 - Rule Applies ............................................................................................................................ 45

Figure 101 - Rule Name ............................................................................................................................... 45

Figure 102 - Outbound Rules ...................................................................................................................... 45

Figure 103 - New Rules ............................................................................................................................... 45

Figure 104 - Rule Type ................................................................................................................................ 45

Figure 105 - TCP 1234 ................................................................................................................................. 46

Figure 106 - Allow the connection .............................................................................................................. 46

Figure 107 - Rule Applies ............................................................................................................................ 46

Figure 108 - Rule Name ............................................................................................................................... 46

Figure 109 - Creating a New Toolbox .......................................................................................................... 47

Figure 110 - Adding new Tools .................................................................................................................... 47

Figure 111 - Adding LP360 Tools to the toolbox ......................................................................................... 47

Figure 112 - Save Settings to Default MXT .................................................................................................. 47

Figure 113 - Creating a New Toolbox .......................................................................................................... 48

Figure 114 - Create New Toolbox ............................................................................................................... 48

Figure 115 - Add new Tools......................................................................................................................... 48

Figure 116 - Adding LP360 Tools ................................................................................................................. 48

Figure 117 - Saving Toolbox to Default MXT ............................................................................................... 49



Introduction

This document covers the installation, registration and licensing for the LP360 family of

products, LP360 for ArcGIS, LP360 for Windows, LP360 for Windows (64-bit), and LPViewer.

For further information please contact QCoherent Support, [email protected], or by phone,

+1-256-461-8289.

Respectfully Yours,

The QCoherent Support Team

QCoherent Software LLC

A GeoCue Group Company

[email protected]

support.LP360.com

ArcGIS is a registered trademark of ESRI

mailto:[email protected]




System Requirements

Your system should meet all requirements of your licensed ESRI™ software but should be no less than:

Computer and Processor:

PC with a Pentium™ processor or equivalent, recommended 1 GHz Pentium III processor or above.

Memory: 2 GB of RAM required; 4 GB or more recommended.

Hard Disk: 2 GB of available hard disk space. Additional space will be required for data storage.

Drive: CD-ROM or DVD-ROM drive.

Display: Super VGA resolution (1024x768) or higher with 256 colors or better.

Video Card: Open-GL 1.3 capable video card with 32 MB of memory required, 64 MB or greater recommended.

Operating System: Windows XP, Windows 7 (32-bit and 64-bit), Windows 8 and 8.1 (32 bit and 64 bit). Windows Vista is not supported.

ESRI Software: ArcGIS™ Desktop 9.3 or above.

License Server and Floating/Concurrent Licensing:

TCP/IP network card and Microsoft .Net Framework 4.0 runtime.

For minimum ESRI™ system requirements please refer to the following:

Arc 9.3: http://wikis.esri.com/wiki/display/ag93bsr/ArcGIS+Desktop

Arc 10: http://resources.arcgis.com/content/arcgisdesktop/10.0/arcgis-desktop-system-requirements

Arc 10.1: http://resources.arcgis.com/en/help/system-

requirements/10.1/index.html#/ArcGIS_10_1_for_Desktop/015100000002000000/

Arc 10.2: http://resources.arcgis.com/en/help/system-requirements/10.2/index.html#

Arc 10.3 Prerelease: http://pro.arcgis.com/en/administering/system-requirements/arcgis-desktop-

system-requirements.htm

To download Microsoft .NET Framework 4.0 please see the following site:

http://www.microsoft.com/download/en/details.aspx?id=17851

http://wikis.esri.com/wiki/display/ag93bsr/ArcGIS+Desktop

http://resources.arcgis.com/content/arcgisdesktop/10.0/arcgis-desktop-system-requirements

http://resources.arcgis.com/en/help/system-requirements/10.1/index.html#/ArcGIS_10_1_for_Desktop/015100000002000000/

http://resources.arcgis.com/en/help/system-requirements/10.1/index.html#/ArcGIS_10_1_for_Desktop/015100000002000000/

http://resources.arcgis.com/en/help/system-requirements/10.2/index.html#//015100000002000000




Installing and Registering LP360 All product versions of LP360 (LP360 for ArcGIS, LP360 for Windows, LP360 for Windows (64-bit), and

LPViewer) may be run using either a node-locked or server based floating license. Please refer to the

applicable section for your license type. If unsure of your license type please contact

[email protected] for assistance.

Node-Locked License – Evaluation

Node-locked licenses are machine based and cannot be moved or shared between computers.

Prerequisites before installing and registering LP360 for use with a node-locked evaluation license:

ArcGIS version 9.1 or later installed and licensed on the machine in question prior to installing

LP360 for ArcGIS. If ArcGIS is not available, one may evaluate using the LP360 for Windows

product.

Microsoft.NET Framework 4.0 – which can be downloaded from:


1. Run the latest installation MSI file (obtained via http://LP360.com/evaluation.html) on the

computer on which LP360 will be used.

a. The License file is locked to the Machine ID, verify that the machine in question is the

best choice for the software installation.

2. From the Start Menu All Programs QCoherent LP360, select the LP360 License

Administrator;

Figure 1 - LP360 License Administrator Program

ArcGIS is a registered trademark of ESRI

If the installation of the product is occurring on a Windows 7, Windows

Server 2008 R2, or later operating system, please make sure to install

with Administrative permissions.



http://qcoherent.com/evaluation.html



3. Select the Register for Evaluation License on the LP360 Registration Dialog.

Figure 2 - LP360 Registration Dialog

4. Under the Evaluate Tab check the box for “I would like to request an Evaluation License”.

Figure 3 - Evaluate Tab

5. Fill out the form (Figure 4) with the appropriate contact information and select either of these

options:

Figure 4 - LP360 License Registration

a. Register Using the Internet;

i. If option 5a is elected then a verification code is sent to the e-mail provided in

the form.



1) Click the “Register and Activate Evaluation License Button” and key-in

the information provided in the e-mail to successfully register and

activate the evaluation license for LP3601. If an error is encountered,

follow the instructions in the next step for manual registration.

b. Save the details to a text file and email the text file to ‘[email protected]’.

i. If option 5b is elected, save the information as text file.

ii. E-mail the saved text file to [email protected].

Note: Users desiring to evaluate any level of the product aside from a Standard

30-day license must elect option B.

6. An authorization (license) file will be sent within one to two business days of submittal. Save this

AUT file in a location that is easily accessible.

7. Once the authorization (license) file is received:

a. If not already open, open the License Administrator Program;

b. On the Activate Tab select the check the box for “I have an authorization file and I would

like to complete the registration”.

Figure 5 - Received Authorization File

c. Browse to the authorization/license file saved above and select Complete Activation….

Figure 6 - Complete Registration

8. Setup of the program is now complete.

1 Registering using the internet option is available for LP360 only, not for LIDAR Server.





Node-Locked License – LPViewer


Prerequisites before installing and registering LP360 for use with a node-locked viewer license:



1. Run the latest installation MSI file (obtained via http://LP360.com/evaluation.html) on the

computer on which LP360 will be used.




Administrator;


3. Select the Register for Free Viewer License on the LP360 Registration Dialog;






http://qcoherent.com/evaluation.html



4. Under the Evaluate Tab check the box for “I would like to request a Viewer License”;

Figure 9 - Viewer Tab

5. Fill out the form with the appropriate contact information and select either of these options:


a. Register Using the Internet;

i. If option 5a is elected then a verification code is sent to the email provided in

the form.

1) Enter the verification code received in the e-mail;

2) Click the “Register and Activate Evaluation License Button” to

successfully register and activate the evaluation license for LP3602. If an

error is encountered, follow the instructions in the next step for manual

registration.

b. Save the details to a text file and email the text file to ‘[email protected]’;

i. If option 5b is elected, save the registration information as a text file.



file in a location that is easily accessible.

7. Once the authorization(license) file is received:

a. If not already open, open the License Administrator Program.

2 Registering by internet option is only available for LP360 not for LIDAR Server








c. Browse to the authorization/license file and select Complete Activation….





Node-Locked License – Permanent


Prerequisites before installing and registering LP360 for use with a node-locked license:

ArcGIS version 9.1 or later installed and licensed on the machine in question prior to installing

LP360 for ArcGIS. If ArcGIS is not available, one may still use the LP360 for Windows product.



1. Install the software using one or more of the latest installation MSI files (obtained via product

purchase email provided by QCoherent) on the computer on which LP360 will be used.



b. To install LP360 for ArcGIS on all operating systems, run

LP360forArcGIS_v2014.1.51.0.msi. This is necessary for both 64-bit and 32-bit systems

because ArcGIS is a 32-bit application.

c. To install LP360 64-bit on a 64-bit operating system, run LP360x64_v2014.1.51.0.msi.


Administrator.


3. Select the Register with Purchased License on the LP360 Registration Dialog.


If the installation of the product is occurring on a Windows 7,

Windows Server 2008 R2, or later operating system, please

make sure to install with Administrative permissions.




4. On the Register Tab select “I have a CD key” and input the CD key provided with the LP360

software purchase information.

Figure 15 - CD Key Information


a. Send email to ‘[email protected]’ with the details using internet.

i. If option 5a is elected then an email, with the details to complete the

registration, is submitted automatically by the program using the Internet. If an


registration.

b. Save details to a text file and email to ‘[email protected]’.







a. If not already open, open the License Administrator Program.









8. Browse to the authorization (license) file and select Complete Activation….





Server/Floating Based License

Server or floating licenses may be installed on a server or workstation, and licenses may be checked out

by software installed on the very same machine, or on another machine within the same network.

Prerequisites before installing and registering LP360 for use with a server/floating license:

ArcGIS version 9.1 or later must be installed and licensed on the client machine in question prior

to installing LP360 for ArcGIS. If ArcGIS is not available, one may still use the LP360 for Windows

product.

ArcGIS does not have to be installed on the server machine, although it can be helpful for

diagnostic purposes.



Windows Server 2008 needs to have Microsoft.NET Framework 3.5.1 WCF Activated:

http://support.microsoft.com/kb/2027770

1. Install the software using one or more of the latest installation MSI file (obtained via product

purchase email provided by QCoherent) on the computer on which LP360 will be used. Please

remember the license file is locked to the server machine so make sure you install on the

machine that is to host theLP360 License Server.

a. To install LP360 for ArcGIS on all operating systems, run



b. To install LP360 64-bit on a 64-bit operating system, run LP360x64_v2014.1.51.0.msi.

2. Add the following program to all firewalls on the machine:

a. LicServer.exe


Administrator;









4. Select the Register with Purchased License on the LP360 Registration Dialog.


5. Under the Register Tab select “I have a CD key” and input the CD key provided with the LP360

software purchase.

Figure 21 - CD Key Information


a. Send email to ‘[email protected]’ with the details using internet.

i. If option 6a is elected then an email, with the details to complete the

registration, is submitted automatically by the program using the Internet. If an


registration.

b. Save details to a text file and email to ‘[email protected]’.












a. If not already open, open the License Administrator Program on the LP360 License

Server machine.




9. Browse to the authorization (license) file.


10. Assign the Port Number to be used by the License Server Service. The default is 1234. See the

Changing the TCP Port for the LP360 License Server section in the troubleshooting section of

this guide for more information.

Figure 25 - Port Number

11. Select Complete Activation. This will install and subsequently start the LP360 License Server

service.

Figure 26 - Complete Activation

12. Open the TCP Port on all firewalls available on the machine. See the Cannot Connect the Client

Machine to the License Server section of the troubleshooting section of this guide for more

information on firewall settings.



Running LP360 on the Server Machine

1. From the Start Menu All Programs QCoherent LP360, select the License Administrator.


2. Select the License tab.

Figure 28 - License Tab

3. Select the option to Use License Server and type in the name of the License Server, the Port

Number the service is running on and the Desired License Level (this is dependent upon the

purchased licenses available).

Figure 29 - License Server Set-up

4. Select Set License Server.

Figure 30 – Set License Server

5. The following message will be appear.

Figure 31 - Successful Setup




Running LP360 on a Client Machine

1. Install the software using one or more of the latest installation MSI files (obtained via the product

purchase email provided by QCoherent) on the computer on which LP360 will be used.

a. To install LP360 for ArcGIS on all operating systems, run



b. To install LP360 for Windows (64-bit) on a 64-bit operating system, run

LP360x64_v2014.1.51.0.msi.

2. Add the following program to all firewalls on the machine:

a. LicServer.exe

3. Open the TCP port number defined for the LP360 License Server, on all firewalls on the machine.

4. From the Start Menu All Programs QCoherent LP360, select the License Administrator.


5. Select the License tab;

Figure 33 - License Tab

6. Select the option to Use License Server and type in the name of the License Server, the Port

Number the service is running on and the Desired License Level (this is dependent upon the

purchased licenses available).

Figure 34 - License Server Set-up

7. Select Set License Server.






Figure 35 – Set License Server

8. The following message will be appear.

Figure 36 - Successful Setup




Once checked, the extension

will remain active each time

ArcMap is opened.

Activating LP360 License on a Machine

Activating LP360 for ArcGIS

1. From the Start Menu All Programs ArcGIS, select ArcMap.

Figure 37 - Open ArcMap

2. Once ArcMap is opened select Customize Extensions (ArcGIS 10.x).

Figure 38 - Accessing Extensions

3. Check the box for the LP360 extension.

Figure 39 - LP360 Extension

4. Close the dialog and start using LP360 for ArcGIS.



Activating LP360 for Windows (32-bit) and LP360 for Windows (64-bit)

1. From the Start Menu All Programs QCoherent, select LP360 or LP360 64-bit.

Figure 40 - Opening LP360

2. The program will attempt to check out the license directly from the License Server, and display a

brief dialogue during this process.

3. To change the license level, select the License Type menu item.

Figure 41 - License Type Tab

4. Change the option from LP Viewer to the desired license level.

Figure 42 - Select License

5. The program is now licensed for use at that license level.



Troubleshooting

Download LP360 Software or LP360 Authorization Files

To check for the latest version of LP360 and download the latest authorization file and software version,

follow the directions below.

Option 1 (If LP360 is installed on the current machine):

1. Exit All ArcMap and/or LP360 sessions.

2. Open the QCoherent License Administrator.

3. Select the “Check for Software Updates” button.

a. For version 2011.1.x or above, this button is located on “License” tab.

b. For versions 2.0.0.0 or below, this button is located on “Availability” tab.

4. The Software Update Information Page will open in the default web browser.

5. Select the link to “Download New Authorization File Now…”

a. Save the authorization file to a location on the network or local machine that is easily

accessible.

6. Select one or more of the options to download the software from the links provided on the

Software Update Page.

a. Save the software to a location on the network or local machine that is easily accessible.

b. Update Type:

i. Latest Release is the latest version of the software which is fully supported.

ii. Latest Experimental is the latest version of the software made available for beta

users.

c. For each update type there are two installers:

i. The 64-bit installer is for LP360 for Windows (64-bit) only and is only applicable

for machines running 64-bit versions of Windows.

ii. The LP360 for ArcGIS installer is for the 32-bit version of LP360 for Windows

product as well as the LP360 for ArcGIS product. This installer may be installed

on machines running either 32-bit or 64-bit versions of Windows Operating

Systems and is recommended for all installations.

Important Note: No fixes are available for defects found in the

experimental release until the next experimental release is made.

LP360 for ArcGIS is only installed by running the 32-bit installer. This installer is

required regardless of the operating system if running LP360 in ArcMap as ArcMap

is a 32-bit application.



Option 2 (If LP360 is not installed on the machine):

1. Check the software update page using you CD Key at the following website:

www.LP360.com/chkstatus.asp

2. Input CD key (if more than one CD key exists enter each separately).

a. If not sure of CD key information contact support directly at [email protected].

3. This will bring up the Software Update Information Page.

4. Select the option to Download New Authorization File Now…

a. Save the authorization file to a location on the network or local machine that is easily

accessible.

5. Select one or more of the options to download the software from the links provided on the

Software Update Page.

a. Save the software to a location on the network or local machine that is easily accessible.

b. Update Type:

i. Latest Release is the latest version of the software which is fully supported.

ii. Latest Experimental is the latest version of the software made available for beta

users.

c. For each update type there are two installers:

i. The 64-bit installer is for LP360 for Windows (64-bit) only and is only applicable

for machines running 64-bit versions of Windows.

ii. The LP360 for ArcGIS installer is for the 32-bit version of LP360 for Windows

product as well as the LP360 for ArcGIS product. This installer may be installed

on machines running either 32-bit or 64-bit versions of Windows Operating

Systems and is recommended for all installations.

LP360 for ArcGIS is only installed by running the 32-bit installer. This installer is

required regardless of the operating system if running LP360 in ArcMap as ArcMap

is a 32-bit application.

Important Note: No fixes are available for defects found in the

experimental release until the next experimental release is made.

http://www.lp360.com/chkstatus.asp




User Account Control

If User Account Control is turned on and set at one of the higher levels the following dialog box will

appear when running each installation MSI. You must select Yes to complete installation of the program.

Figure 43 - User Access Control (LP360 for ArcGIS Installer)

Figure 44 - User Access Control (LP360 64-bit Installer)



Installing LP360 on Windows 7, Windows Server 2008 R2 or higher

Symptom:

The following warning message appears while attempting to install LP360:

Figure 45 – Lacking permissions to write to the registry

Probable Resolution:

Due to the increased security measurements put into place by Microsoft with the release of these

operating systems installing certain software requires having more user control and permissions.

The biggest problem occurs when a user, who is part of the Administrator group on the system itself;

find themselves without enough permission to install software. There are several ways to work around

this situation.

Here are two different options for installing LP360 on one of the above operating systems:

Option 1:

This option will install the program from an elevated command prompt that has Administrative

permissions.

1. From the Start Menu All Programs Accessories, right-click on Command Prompt and select

Run as Administrator.

Figure 46 - Run an elevated command prompt

2. Locate the MSI installation file and drag this file into the Command Prompt.

Figure 47 - Installing from the elevated command prompt



3. Click Enter to install the program.

4. Once installed return to Installing and registering LP360.

Option 2:

This option requires activating and accessing the built-in Administrator account. You will need to be part

of the Administrator group in order to do the following. Please check with your IT department before

using this option.

1. Open Computer Management (from the Start Menu Administrative Tools, select Computer

Management, or right-click on Computer and select Manage).

Figure 48 - Computer Management via Administrative Tools

Figure 49 - Computer Management Via Manage



2. In Computer Management, browse System Tools Local Users and Groups Users.

Figure 50 - Computer Management - Users

3. Right-click on Administrator and select Properties.

Figure 51 - Administrator Properties

4. Uncheck the box for Account is Disabled.

Figure 52 – Enable Administrator Account



5. From the Start Menu, select Switch User.

Figure 53 - Switch User

6. The Administrator Account should now be visible under the login page. Select this option.

Figure 54 - Administrator Login

7. Run the Install MSI file (obtained via either web download or product CD).

8. Log-off from the Administrator account.

9. Disable the Administrator account.

Figure 55 - Disable Administrator Account

10. Once installed return to Installing and registering LP360 section of this guide.

This user does not have a password, so be careful and make

sure you disable the account after installing the software



TCP Channel Protocol Violation

Symptom:

The following warning message appears when attempting to complete activation on a client machine:

Figure 56 - TCP Channel Protocol Violation


The error concerning TCP Channel Protocol violation is likely occurring due to either: incompatible LP360

versions, inaccessible TCP Ports, or a problem relating to Microsoft.NET Framework 3.5.1 WCF and the

Windows Server 2008 operating system. Below are three options to try and correct the error.

Option 1: Incompatible LP360 Versions

1. Determine the version of LP360 installed on the server machine.

2. Determine the version of LP360 installed on the client machine.

3. If it is determined the two machines are running different versions:

a. If the client machine is on a newer version of LP360 versus the server machine, upgrade

the server machine to the same version as the client.

b. If the server machine is on a newer version of LP360 versus the client machine, upgrade

the client machine to the same version as the server.

Option 2: Windows Server 2008, or later, Operating System

1. Does the LP360 License Server reside on a machine running Windows Server 2008?

a. If so, then the Microsoft .NET Framework 3.5.1 WCF needs to be activated. See the following

article published by Microsoft: http://support.microsoft.com/kb/2027770

Option 3: TCP Port Conflict

1. Determine the TCP Port for the LP360 License Server that was specified during the installation of

the authorization file

2. Using a command prompt determine the TCP Ports that are currently in use.

Key-in: netstat -a -n -p TCP

3. Verify that the same TCP Port has been specified for the License checkout on the client machine.

4. If necessary, change the TCP Port for the LP360 License Server.




Changing the TCP Port for the LP360 License Server

Symptom:

If the TCP Port defined for the LP360 License Server is currently in use by another program then it will be

necessary to select another port for use by LP360.


Change the specified TCP Port number for the LP360 License Server Service:

1. On the machine hosting the LP360 License Server open the LP360 License Administrator

Program.

2. Select the Activate tab.

3. Check the box for “I have an authorization file and I would like to complete the activation”

4. Browse for the *.AUT file

5. Under License Server Settings change the Port Number

Figure 57 - Change License Server Service Port Number

6. Complete Activation

7. Change the Port Number for the client access on the server machine, and all client machines

accessing this same server machine.

Figure 58 - Change Port Number for Client Access



Unable to Setup the Machine as a License Server

Symptom:

The following warning message is displayed while trying to setup the machine as a license server:

Figure 59- Error Message


1. From the Start Menu All Programs QCoherent LP360, right-click on LP360 License

Administrator and select properties.

Figure 60 - LP360 License Administrator Properties

2. Select the compatibility tab.

Figure 61 - Properties Compatibility

3. Select Change settings for all users.

Figure 62 - All Users

4. Under Privilege Level section, check the box to “Run this program as an administrator”.

Figure 63 - Privilege Level

5. Select Ok and then Ok again to close the properties dialog. Open the License Administrator and

attempt to finish registration.



Unable to Setup the Client for the License Server

Symptom:

The following warning message is displayed while trying to setup the client to connect to the License

Server:

Figure 64 - Unable to setup the client


1. From the Start Menu All Programs QCoherent LP360, right-click on LP360 License

Administrator and select properties.

Figure 65 - LP360 License Administrator Properties

2. Select the compatibility tab.

Figure 66 - Properties Compatibility

3. Select Change settings for all users.

Figure 67 - All Users

4. Under the Privilege Level section, check the box to “Run this program as an administrator”.

Figure 68 - Privilege Level

5. Select Ok and then Ok again to close the properties dialog.

6. Open the License Administrator and attempt to finish registration.



Authentication Failed – Could not obtain valid product license

Symptom:

The following error message is displayed:

Figure 69 - Authentication Failed


1. Verify:

a. That the LP360 License Server is running.

b. That the client machine can connect to server through Windows Explorer.

c. That there are licenses available.

For additional information concerning License Server connection problems please see

the Cannot Connect the Client Machine to the License Server section in the

troubleshooting section of this guide.

2. Close any running instances of LP360 for ArcGIS, or LP360 for Windows

a. If error message occurred when activating a license within LP360 License Administrator,

after closing LP360 try activating the license again.

3. Restart LP360 for ArcGIS, or LP360 for Windows.



Error after Installing LP360 for Windows (64-bit)

Symptom:

The following warning message is displayed while attempting to start LP360 for Windows (64-bit) after

installation has occurred:

:

Figure 70 – Error after installing LP360 for Windows (64-bit)


1. Un-install LP360 for Windows (64-bit) using Add/Remove Programs or Programs and Features as applicable.

2. Browse to “C:\Program Files\Common Files” in Windows Explorer and delete the folder called, “QCoherent”.

3. Re-install LP360 for Windows (64-bit). 4. Open LP360 for Windows (64-bit), or the QCoherent License Administrator to verify the issue

has been resolved.



Cannot Connect the Client Machine to the License Server

Symptom:

Receiving one of the following “Unable to create license server object”, or “Test connection to the

license server failed” error messages when attempting to connect a client machine to the license server:

Figure 71 - Registration Error

Figure 72 - Test Connection Failed


There are three options for fixing these error messages. They are presented here in the order of what should be tried first. Option 1: More than likely these error messages are occurring due to the fact the LP360 License Server Service is not started on the Server Machine. This option walks through checking the status of the service on the LP360 License Server machine.

1. Open Computer Management on the License Server Machine (from the Start Menu

Administrative Tools, select Computer Management or right-click on Computer and select

Manage).



Figure 73 - Computer Management via Administrative Tools

Figure 74 - Computer Management Via Manage

2. Select Services and Applications Services.

Figure 75 - Computer Management: Services

3. Locate LP360 License Server service.

Figure 76 - License Server Service

a. If not started, start the service.

Figure 77 - Start the Service



b. If started already, restart the service.

Figure 78 - Restart the Service

Option 2: The second option is to use the IP address instead of the computer name for the License Server. 1. From the Start Menu All Programs QCoherent LP360, select the LP360 License

Administrator.


2. On the License tab, select the option “Use License Server”. Type in the IP address of the machine

that contains the LP360 License Server and select Set License Server.

Figure 80 - Using the IP Address

3. If the set-up was the successful the following message will appear.

Figure 81 - Floating registration is complete



Option 3: The other likely reason for the error messages is that there is a firewall in place that is stopping the connection between the client machine and the server machine. The steps below describe how to allow the needed programs and ports through for Windows Firewall only. If there is a separate firewall in place, local IT departments will need to be involved to add the following programs and ports through:

LicServer.exe, LicServerProxy.exe and TCP Port assigned to the LP360 License Server during installation of the authorization file (versions 2011.1 or newer);

LicServer.exe, LicServerProxy.exe and TCP Port #1234 (versions 2.0 or previous). 1. From the Start Menu Control Panel System and Security, select Windows Firewall.

Figure 82 - Windows Firewall

2. On the side panel select the option Allow a program or feature through Windows Firewall.

Figure 83 - Allow program

3. Select the Allow another program… button.

Figure 84 - Allow another program...

4. Select the browse button and go to:

C:\Program Files\Common Files\QCoherent (version 2011.1 and newer).

C:\Program Files (x86)\LP360\bin (64-bit machine) or C:\Program Files\Common

Files\QCoherent (32 bit machine) (version 2.0 or older).

Figure 85 - Browse



5. Select LicServer.exe and click Open.

Figure 86 - LicServer.exe

6. Choose the Network Location Types… and check the box to indicate which network location to

allow the program through.

Figure 87 - Network Location Type

7. Select Add.

Figure 88 - Add Button

8. Select the Allow another program button.

Figure 89 - Allow another program...

9. Select the browse button and go to:

C:\Program Files (x86)\Common Files\QCoherent (64-bit machine).

C:\Program Files\Common Files\QCoherent (32-bit and 64-bit machines)

Figure 90 - Browse



10. Select LicServerProxy.exe and click Open.

Figure 91 - LicServerProxy.exe

11. Choose the Network Location Types and check the box to indicate which network location to

allow the program through.

Figure 92 - Network Location Type

12. Select Add.

Figure 93 - Add Button

13. Go back to the main Windows Firewall window.

14. Select Advanced settings.

Figure 94 - Advanced Settings

15. Select Inbound Rules.

Figure 95 - Inbound Rules

16. Right-click and select New Rule.

Figure 96 - New Rules



17. Under What type of role would you like to create select port and then next.

Figure 97 - Rule Type

18. Select TCP and then type in the port number under Specific local ports and select next:

the port specified for the LP360 License Server during installation of the Authorization

file (versions 2011.1 or newer)

1234 (versions 2.0);

Figure 98 - TCP 1234

19. Select Allow the connection and then select next.

Figure 99 - Allow the connection



20. Select when the rule applies on which networks and/or domains and select next.

Figure 100 - Rule Applies

21. Name the rule and click Finish.

Figure 101 - Rule Name

22. Select Outbound Rules.

Figure 102 - Outbound Rules

23. Right-click and select New Rule.

Figure 103 - New Rules

24. Under “What type of role would you like to create?” select port and then next.

Figure 104 - Rule Type



25. Select “TCP” and then type in either the default “1234” (versions 2.0), or the port specified for

the LP360 License Server (versions 2011.1 or newer) under Specific local ports and select next.

Figure 105 - TCP 1234

26. Select “Allow the connection”, and then select next.

Figure 106 - Allow the connection

27. Select when the rule applies on which networks and/or domains and select next.

Figure 107 - Rule Applies

28. Name the rule and click Finish.

Figure 108 - Rule Name

29. All programs and ports necessary for LP360 have now been allowed through Windows Firewall.

Attempt to connect the client through License Administrator.



Adding LP360 Tools to ArcGIS Toolbox

ArcGIS 9.3

1. Open ArcToolbox right-click and select new toolbox.

Figure 109 - Creating a New Toolbox

2. Rename the toolbox.

3. Right-click on the new toolbox and select Add Tool.

Figure 110 - Adding new Tools

4. Check the box for LP360 Tools.

Figure 111 - Adding LP360 Tools to the toolbox

5. Right-click on ArcToolbox and select Save Settings To Default.

Figure 112 - Save Settings to Default MXT



ArcGIS 10.x

1. Open ArcToolbox right-click and select Add toolbox.

Figure 113 - Creating a New Toolbox

2. Browse to a location to save the Toolbox.

3. Select the button Create New Toolbox.

Figure 114 - Create New Toolbox

4. Give the Toolbox a name and Open the Toolbox.

5. Right-click on the new toolbox and select Add Tool.

Figure 115 - Add new Tools

6. Check the box for LP360 Tools.

Figure 116 - Adding LP360 Tools



7. Right-click on ArcToobox and select Save Settings To Default.

Figure 117 - Saving Toolbox to Default MXT

Documents

LP360 Installation Guide...QCoherent Software, LLC P:+1-256-461-8289 F:+1-256-461-8249 Page 6 of 49 Introduction This document covers the installation, registration and licensing for