Losing It…By Diane L. Coutu

The HBR Case Study

Introduction to The Case :Harry

Beecham

Karl V. Schwerin

Roland Fuoroli

Katharina Waldburg

Organization

Jose Muller

Client

The Story that is

due to :

The Dilemma of the Boss

The Behavior of the Employee

Non manager like

Capricious

• The Unrest among Managerial Level

Results in

Issues/Problems discussed in the case:

.

Lack of formal

Communication

channels

Hidden

Conflict .

Under estimat

ing each other.

1.• Lack of value

addition practices

2. •Friction b/w levels of management

Problems continued…

3.• Work Stress

Not enough freedom for your perspective.

a.

Not enough importance to your work.

b.

4.• Unethical

behavior on the part of

employees

Gender Bias..

a.

Sharing Personal ideas with Client.

b.

Problem continued….

5.• Should Harry retain or let go Katharina ????

Suggestions to deal with these problems :1. Development of relationship of mutual respect

2. Maintaining the integrity of relationship

3. Credibility.

4. Negative Strokes.

.

5. Norming

6. Differences in perception

7. Resolving conflicts by third party mediation

Suggestions Continued…….

Suggestions continued…..Organizational Coping

Strategies

Institutional Programs

Collateral Programs

Exercise

Seek Help

Relaxation

Learning from the Case :1. •Listening attitude in a Manager.

2. •Respect our Subordinates

3. •And gain respect in return.

4. •Maintain healthy peer to peer relations .

5. •Not to generalize the problem

6. •Curb the problem before it becomes big.