Upload
skyla-halbrooks
View
214
Download
0
Tags:
Embed Size (px)
Citation preview
Lokvani: An e-ffort to empower
Lokvani Presentation
Amod KumarDistrict Magistrate, Sitapur
9th National E-Governance Conference
3rd feb 2006
Kochi, Kerala
Lokvani: An e-ffort to empower
What is Lokvani?
Lokvani, Sitapur is an internet kiosk based system for providing various information,
services and public grievance redressal in a transparent, accountable and time-bound
manner.
Lokvani: An e-ffort to empower
Public Grievence Redressal
Senior Officers
Departmental officers
Field levelofficers/employees
?
EXISTING SYSTEM
Lokvani: An e-ffort to empower
Third Party, Lokvani Kiosk
Lokvani Server
DM
Concerned Department
Lokvani - Process
Lokvani: An e-ffort to empower
3 key components :
• Viability
• Sustainability
• Replicability
Lokvani – Business Model
Lokvani: An e-ffort to empower
Available ServicesOnline land records (Khataunis)Online registration, disposal and monitoring of public grievances.Online registration, disposal and monitoring of RTI applicationsOnline causelists of revenue courtsIVRS/ SMS facility for complaints statusCall Centre ( Manual) for pensionersOn line status of arms license applications. GPF Account details of basic Education Teachers.Online tender publication/ monitoring.Information of various government schemes/ prescribed government formsList of different development works / Schemes / Expenditure / Beneficiaries etc. Details of work done under MPLAD / Vidhayak Nidhi.Allotment of funds to Gram Sabhas under different development schemes.Allotment of Food grains to Kotedars (fair price shops). Other useful information of public interest. Single Window System
Caste/ Income/ Domicile CertificatesDeath/ Birth CertificatesDriving Licences (Learning)
Lokvani: An e-ffort to empower
S .No . Lokva n i Ce ntre No o f Com pla in t
s Re ce ive d (ti l l June
05)
Am ount Co lle cte d (Rs.) (in 7 m onths)
Incom e pe r
M onth (Rs.)
(A ) (B) © (D) = (C ) * 20 (E) = (D) / 7
1 B is wan -1 775 19375 2768
2 B is wan -2 3279 81975 11711
3 Laharpur -1 534 13350 1907
4 Laharpur -2 1355 33875 4839
5 M ahm udabad -1 1635 40875 5839
6 M ahm udabad -2 1342 33550 4793
7 M is rik h -2 992 24800 3543
8 M is rik h-3 1334 33350 4764
9 S idhauli -1 1470 36750 5250
10 S itapur -1 3195 79875 11411
11 S itapur -2 6563 164075 23439
Average Income of Kiosks (from single service)
Lokvani: An e-ffort to empower
No of Services
Inco
me
Income ofKiosks
Kiosk – Services Offered Vs Income
Lokvani: An e-ffort to empower
Increase in Reach + Increase in no. of services
Income
IncomeofKiosks
Kiosk – Sustainable Income
Lokvani: An e-ffort to empower
o Online Electoral Rollso Online payment of electricity, phone billso Police station computerization / networking o Tourist Related informationo Mandi rates of fruits/ vegetables/ foodgrainso Parivar register Database (Rural & Urban)o Govt employees Databaseo Information on educational institutions.o Health information. (All Hospitals/ Nursing Homes/ Laboratories)o Revenue Recovery Certificates (RCs)o Banking Serviceso Drinking Water facilities Databaseo Irrigation facilitieso Development from MP/MLA fundso Khasra and Jamabandi records
Proposed Services on Lokvani
Lokvani: An e-ffort to empower
Strengths of Lokvani
Total Transparency, Accountability and Easy Accessibility
Monitoring of all complaints and grievances
24X7 access to services
Performance monitoring of officers
Self Sustainable PPP Model
Manipulation of records not possible
Job creation in rural areas
Bridging the digital divide
Easily replicable
Lokvani: An e-ffort to empower
AchievementsSuccessful operation despite heavy power shortage (6 to 7 hours electricity availability)
Success despite adverse conditions of illiteracy, attitude , lack of proper work culture etc.
Being replicated across all the districts of UP by State G.O. dated 16th June 2005
Accepted and extensively used by citizensAn average of 150-200 grievances being received daily
More than 50,000 grievances redressed in a year
Lokvani: An e-ffort to empower
Constraints
Mindset of government functionaries
Lack of satisfaction of meeting personally with the officer
Enclosures cannot be attached with application
Possibility of fake complaints
Sustainability
Quality vs. Quantity
Lokvani: An e-ffort to empower
20
35
40 5
Technology
Business ProcessReengineeringChangeManagementLuck
E-Governance : Components of Success
Lokvani: An e-ffort to empower
Lessons for future
• No subsidies and loans to kiosks• First increase the number of services delivered
through kiosks and then increase their reach in rural areas
• Kiosks must be self-sustainable and profit driven• A combination of govt. and private services to be
delivered through kiosks to ensure sustainability
Lokvani: An e-ffort to empower
Road Ahead
Going beyond the RTI Act in not only giving the information but also ensuring positive action on that information.
“An attempt to further strengthen the largest democracy of the world”