Lokalen Plan za Deca Srbija

8/3/2019 Lokalen Plan za Deca Srbija

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European Commission

Republic of Serbia City of Belgrade

Urban Municipality of Palilula

THE URBAN MUNICIPALITY OF PALILULA

LOCAL PLAN OF ACTION

FOR CHILD PROTECTION

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Save the Children UK South East Europe Programme

,

,

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550


LOKAL PLAN OF ACTION FOR CHILD PROTECTION

Publisher

Save the Children UK South East Europe Programme

For the publisher

Aleksandar Turoman

Editors

Vesna Vidojevi, uro Blanua

Design

Licej, Beograd

Translated by

Marina Turoman

Printed by

Licej, Beograd

Circulation

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European Commission

Republic of Serbia City of Belgrade

Urban Municipality of Palilula

THE URBAN MUNICIPALITY OF PALILULALOCAL PLAN OF ACTION


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LOCAL PLAN OF ACTION


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The Urban Municipality of Palilula Local Plan of Action for Child

Protection is the result of joint efforts of representatives of all the child

protection institutions in the Municipality of Palilula, the localgovernment, nongovernmental organisations, children and parents.

This strategic document, which has been developed with the support of

the European Commission and Save the Children, contains objectives,

tasks and measures that will direct our joint efforts towards the

realisation of rights and protection of the youngest members of our

society.

The Municipality of Palilula has often had a leading role in the field ofchild protection, introducing new social policy initiatives and

cooperation with nongovernmental and other organisations. Therefore,

on this occasion as well we support institutionally the Local Plan of

Action and hope for a continuous process with significant results. We

would like this publication to serve as a guide for establishing a quality

child protection system in our municipality and elsewhere.

Danilo Bai, sgd.

President of the Municipality

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Acknowledgements

On 29 September 2008, the Assembly of the Municipality of Palilula

adopted the Plan of Action for Child Protection and allocated funds from

the Municipal budget for its implementation. In this way Palilula has

become one of the first municipalities in Serbia to have a Plan of Action

for Child Protection. In that respect, we would like to THANK all the

institutions and individuals that recognised the need for this document

and with their knowledge, experience, commitment and love contributed

to this first joint step towards the protection of all children.

Children and parents of the Municipality of Palilula

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CONTENTS:

1. INTRODUCTION ............................................................................................................. 49

2. MAIN PRINCIPLES .......................................................................................................... 51

3. METHODOLOGY ............................................................................................................. 52

4. SITUATION IN THE LOCAL COMMUNITY ................................................................ 52

5. IDENTIFICATION AND ASSESSMENT OF NEEDS.................................................... 54

6. DEVELOPMENT PLAN FOR CHILD PROTECTION SERVICES

IN THE MUNICIPALITY OF PALILULA....................................................................... 57

7. POLICY OF THE MUNICIPALITY OF PALILULA AND IDENTIFICATION OF

EXISTING LOCAL RESOURCES .................................................................................. 64

8. THE STRUCTURE OF SERVICE PLANNING,

MANAGEMENT AND REVIEWING ............................................................................. 65

9. ENCOURAGING COOPERATION AMONG

SERVICE PROVIDERS .................................................................................................... 65

10. THE SYSTEM OF ACCOUNTING

FOR THE PROVIDED SERVICES .................................................................................. 66

11. AFRAMEWORK FOR EFFICIENT POLICY

IMPLEMENTATION MONITORING.............................................................................. 66

12. INFORMING THE PUBLIC.............................................................................................. 66

13. PARTICIPATION OF CHILDREN AND THEIR FAMILIES......................................... 67

14 . THE PUBLIC ..................................................................................................................... 67

15. FINANCIAL RESOURCES FOR THE IMPLEMENTATION

OF THE LPA IN THE PERIOD 2008/2009 ...................................................................... 68

Annex 1 LOGICAL FRAMEWORK OF THE PLAN OF ACTION ........................................ 69

Annex 2 CONCEPT OF THE CLUB FOR CHILDREN AND FAMILIES .............................. 71

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THE URBAN MUNICIPALITY OF PALILULA LOCAL PLAN OF ACTION


1. INTRODUCTION

The Urban Municipality of Palilula Local Plan of Action (LPA) for Child Protection is the

result of joint efforts of representatives of all child protection institutions in the Municipality of

Palilula, local government, nongovernmental organisations, children and parents. Children and

parents have been actively involved in the development of this document and they have

contributed both to the identification of the existing problems and defining the ways to

overcome them.

The Urban Municipality of Palilula Local Plan of Action for Child Protection isa strategic

document that defines the municipal policy regarding the issue of child protection and it is the

result of the work of the Municipality of Palilula Local Plan of Action for Child Protection

Development Council, with active participation of children and families.

The Urban Municipality of Palilulahas recognised the significance of joint planning of child

protection services in the local community as an opportunity for improving child welfare and

meeting the needs of children and families in the community more adequately. The Urban

Municipality of Palilula Local Plan of Action for Child Protection will bring together all

stakeholders in the local community and include them in the process of finding solutions to the

problems of children, thus contributing to the ongoing reform and decentralisation of the social

welfare system in the Republic of Serbia, which has been initiated by the Ministry of Labour

and Social Policy.

The international nongovernmental organisation Save the Children is a strategic partner for thedevelopment of this document as part of the project "Working Together for Child

Protection". The project, funded by the European Commission and co-funded Save the

Children, is implemented in Vranje and the municipality of Palilula (Belgrade) in co-operation

with local governments, the Ministry of Labour and Social Policy and other relevant ministries.

The overall objective of the project is to improve the child welfare system and the protection of

children's rights through supporting the development of coordinated, cost-effective and

sustainable child protection services and promotion of community-based child welfare

approaches. The specific objective of this project is to ensure full protection of child rights

through the delivery of integrated child-focused services for children at risk in the selected

pilot municipalities in Serbia.

The Local Plan of Action for Child Protection Development Council is composed of

representatives of all institutions dealing with child protection in the local community: the local

government, Centre for Social Welfare, Primary Health Care Centre Dr Milutin Ivkovi,

Palilula Police Department, Pre-school institution Boko Buha, Palilula primary schools,

First Municipal Court, District Juvenile Prosecution Service, District Juvenile Court, National

Labour Market Bureau, Institute for Mental Health and nongovernmental organisations Roma

Heart, Open Door and Grig.

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The Plan refers to the period 2008 2010 and it will be reviewed after the first year of

implementation.

The Plan is aimed at all children in the Municipality of Palilula, particularly children from

vulnerable groups, such as: children at risk of poverty, marginalised children, children with

disability, children deprived of parental care, children victims of abuse and neglect, Roma

children.

The process of planning is fundamental to the development of services that can meet the

identified needs of children and families in the Municipality of Palilula, using local resources

in the most cost-effective way. Planning at local level can provide solutions to the gaps in the

existing model of planning at central level and the identification of services that can adequately

meet the needs of children and families.

The purpose of the Local Plan of Action for Child Protection:

The aimof the Local Plan of Action for Child Protection is to improve the child welfare system

and the protection of children's rights through supporting the development of coordinated, cost-

effective and sustainable child protection services and promotion of methods for enhancing

community-based child welfare.

The Municipality of Palilula Local Plan of Action for Child Protection includes priority

measures, activities and programmes to be implemented in the following years in order to

create the most favourable conditions for children and their social inclusion.

Strategic objectives for improving the institutional framework of child protection in the

Municipality of Palilula are: To identify where the needs are and to assess them To clarify the policy of the municipality and to identify the existing local resources To set up a structure for planning, managing and reviewing of services To encourage cooperation among service providers To identify a system of accounting for the services provided To ensure a framework for efficient monitoring of policy implementation To ensure active participation of children and their families in the decision making

process

To inform the publicSpecific objectives include:

Prevention of juvenile delinquency and re-socialisation of juvenile offenders Systematic registering and vocational training for young people with disability after

the completion of primary education

Prevention of separation from the family, abuse and neglect of children at risk ofentering the social protection system

To enable access and include children from marginalised groups, particularly Romaand returnee children, in the health care and mainstream education systems

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Target groups:

The Plan is aimed at all children in the Municipality of Palilula, with particular emphasis on

vulnerable groups such as: children at risk of poverty, marginalised children, children with

disability, children deprived of parental care, children victims of abuse and neglect, Roma

children.

Expected results:

Increased capacity of Centres for Social Welfare, other relevant institutions and dutybearers in each target area to "translate" the national child protection policy into

practice through planning for and delivery of child-focused community-based

services.

Empowered children and families to participate in the development of local childwelfare and child protection policy and practice.

Initiating pilot projects to demonstrate new solutions, based on the needs of the localcommunity, to the gaps identified in the existing plans of local child protection

services.

Initiating the establishment of a Club for Children and Families that would encouragefull participation of children and their families, enable constructive cooperationamong stakeholders and connecting the services, as well as contribute to the

implementation of the Local Plan of Action for Child Protection.

Development of a policy model replicable elsewhere within the country and theregion, in support to the Government of Serbia to reform the child protection

legislation, policy and practice to meet the needs and the rights of children and their

families.

2. Main Principles

The Municipality of Palilula Local Plan of Action for Child Protection is based on and in linewith several national and international documents:

UN Convention on the Rights of the Child UN Millennium Development Goals A World Fit for Children National Plan of Action for Children of the Government of Serbia National Youth Strategy of the Government of Serbia Poverty Reduction Strategy Paper for Serbia Quality Education for All National Strategy on the Protection and Prevention of Child Abuse Strategy for the Inclusion of Roma

The Municipality of Palilula Local Plan of Action for Child Protection is in line with the key

principles of theNational Plan of Action for Children:

1. Child poverty reduction

2. Quality education for all children3. Better health for all children

4. Improving the status and rights of children with disability

8. Protecting the rights of children deprived of parental care

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9. Protecting children from abuse, neglect, exploitation and violence10. Strengthening the capacity of the country for finding solutions to the problems of

children

The Municipality of Palilula Local Plan of Action for Child Protection is based on the

following principles:

Supporting children and families Respecting personal dignity and confidentiality of personal information Access to health care, education and social welfare services for all children

and families

Active participation of children and families in the decision making process Right to have a choice and receive advice in the decision making process.

3. Methodology:

In the Municipality of Palilula the process of planning for child protection services began in

June 2007. The process started with the identification of all services provided for children inthe local community and establishment of the Local Plan of Action for Child Protection

Development Council. Then data about vulnerable categories of children and their families on

the territory of the municipality of Palilula were collected and analysed, their needs assessed

and the missing services identified. Series of consultations were organised with children and

their families, as well as a wide public discussion on the Draft Local Plan of Action for Child

Protection. The results of these processes are included in the Plan. Participation of children and

parents was the most important methodological principle used in the development of this

document.

A direct result of this process is the initiative of groups of children and parents to establish a

Club for Children and Families that would encourage full participation of children and theirfamilies, enable constructive cooperation among stakeholders and connecting the services, as

well as contribute to the implementation of the Local Plan of Action for Child Protection.

The activities of the project Working Together for Child Protection include financial support

to local initiatives and small projects for achieving the objectives of the Local Plan of Action

for Child Protection. Chapter 6 Development Plan for Child Protection Services in the

Municipality of Palilula gives a detailed description of the situation together with proposed

solutions for each category of children, which are, at the same time, frameworks for project

proposals.

4. SITUATION IN THE LOCAL COMMUNITY

Covering an area of 44,586 hectares, the municipality of Palilula is the largest municipality in

Belgrade. With the population of 169,363, according to the 2002 census, Palilula is one of the 4

most populated municipalities. According to its population and area, Palilula corresponds in

size to the city of Kragujevac. The territory of the Municipality consists of three areas: urban

(located almost in the centre of Belgrade), suburban and rural.

The territory of the Municipality of Palilula comprises 24 local communities.

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In the Municipality there are 25 kindergartens with 4145 children, 17 primary schools

educating 12,721 children and 5 secondary schools with 3,970 students. Mainstream primary

schools include 9 classes for children with special needs with 136 students.

The Health Care Centre Dr Milutin Ivkovi includes 6 health care stations and 8 departments

across the territory of the municipality.

There are 2 large refugee camps and 4 unsanitary Roma settlements.

According to the 2002 census, 10.1% of the total population of Belgrade lived in Palilula, with

a negative population growth rate ( 1.3). Of the total population of Palilula 4.4% are included

in some form of social protection programmes. In 2006, the total number of beneficiaries of the

Centre for Social Welfare amounted to 6,850.

The Palilula Centre for Social Welfare (CSW) covers the whole territory of the municipality,

with 49 staff members out of which 45 are professional staff (social workers, psychologists,

pedagogues, lawyers).

The following tables show the number of children beneficiaries of the Palilula CSW in 2007,

according to the categories of vulnerable children, factors of vulnerability and family violence.It should be noted that the Ministry of Labour and Social Policys current reforms and

reorganisation of Centres for Social Welfare foresee the introduction of new methodology of

data collecting, thus in 2007 a new category of children victims of family violence was

introduced.

1. Categories of vulnerable children

Age Childrendeprived of

parental care

Children with

disabilityChildren with

behaviour

problems

(juvenileoffenders)

Children from

dysfunctional

families

under 7 395 28 119

7-10 271 44 11 5811-13 195 26 41 5214-15 121 26 41 2816-17 109 27 122 2418 64 21 208 14Total 1346 192 589 676Total No Active Dormant

3071 2164 907

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2. Factors of vulnerability

Age Neglectedchildren

Abused and

severely

neglected

children

Children and

young people at

risk

Other children

and young

people without

specific

categoryunder 7 7 13 39

7-10 4 2 14

11-13 4 3 5

14-15 6 9

16-17 1 4 12

18 5 2

Total 16 27 17 208

3. Additional categories

Family violence 63 families 40 womenvictims

136 children

victims3 men victims

5. IDENTIFICATION AND ASSESSMENT OF NEEDS

1. Priorities in the local community

In the Municipality of Palilula priorities have been defined on the basis of the results of the

Councils work, as recommendations of professionals, as well as the results of focus groupswith vulnerable groups of children and their families. Children and families from vulnerable

groups children and families at risk of poverty, Roma children and families, children with

disability and their families, children with behaviour problems and juvenile offenders and their

families as well as professionals from all the institutions dealing with child protection who

were not directly included in the development of the Local Plan of Action for Child Protection,

participated in the consultation process organised during the public debate on the Draft Local

Plan of Action for Child Protection.

The following priorities resulted from these activities:

Improve the living conditions of Roma children and young people and help them toobtain personal documents

Bring young offenders back to normal life Explain to parents the meaning of child abuse and neglect Include children with special needs in the social environment

2. Recommendations of children and families:

Recommendations of children and families were obtained in focus groups, which were

organised in order to consider the views of children from vulnerable groups (children deprived

of parental care, children with disability, children in conflict with the law, children victims of

violence) and their families on different aspects of the child protection system and mechanisms

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NEEDS AND MISSING SERVICES SERVICE PROVIDERS

Specialised foster families Social welfare

Day care centre for children with behaviour

problemsEducational institutions, health care and

Social welfare

Specialised health care and educational

institutionsHealth care, social welfare, education

Youth clubs Civil society and social welfare

Support clubs as part of post-penal protection

Civil society and social welfare

Half-way house Civil society and social welfare

Counselling centres for children and young

people

Health care,social welfare,NGO

Counselling centres for substance abuse

preventionHealth care and social welfare

Childrens ombudsperson Municipality

Coordinator at the local government Municipality

4. Priority groups of children

Based on the analysis of the collected data, public opinion poll results and consultations with

children and families the Local Plan of Action for Child Protection Development Council

identified 4 priority groups of children:

Children with behaviour problems and juvenile offenders Children at risk of entering the social protection system (prevention of separation from the

family, child abuse and neglect)

Roma children who are not included in the health care, social welfare and educationsystems

Children and young people with disability

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6. DEVELOPMENT PLAN FOR CHILD PROTECTION SERVICES IN THE

MUNICIPALITY OF PALILULA

1. Children with behaviour problems and juvenile offenders

Where are we?

In 2007, 589 juvenile offenders and children with behaviour problems, as well as 676 children

from dysfunctional families were registered on the territory of the Municipality of Palilula.

Apart from these basic data, the ethnic background of this and other categories of children is

not included in the annual reports of institutions. Relevant institutions responsible for this

category of children are: the Centre for Social Welfare, Police, District Juvenile Prosecution

and District Juvenile Court.

Results of focus groups:

Information about the social protection system:Young people told us that they had heard about several institutions, such as the Centre for

Social Welfare which they knew from personal experience, the Shelter, the Centre for the

Protection of Children and Young People in Zveanska street 52, and the Centre for the

Education of Youth which they called Vasa. They are mostly informed by the media but they

also have friends who were residents of Vasa or the institution for children deprived of

parental care. As for the services of the CSW, young people know that it provides support

during legal proceedings and they said that they were very satisfied with its services In the

court they are always on our side. Apart from this, young people know that the CSW provides

material assistance to families. Their opinion is that the CSW provides sufficient information

and that the prospects regarding legal proceedings are presented to them, but some of them

think that it would be useful to organise peer groups for experience exchange and socialising.Regarding their first contact with the CSW, young people remembered that they had

felt very embarrassed and anxious, and some of them admitted that they had similar feelings

during this meeting.

Associations given to the phrase child from the institution:

With regard to children from the institution, young people are aware of:

3. those who were referred to the Vasa by social workers due to bad behaviour theyconsider themselves very similar to these children

4. those who were abandoned by their parents and did not choose to be in the institution they would like to help these children

Young people consider that it is not easy for the parents from either group and that they wouldlike to change things because they feel guilty.

About young people in the Vasa they know that they hang around, get bored, listen to

music. If they could, they would advise them to calm down, go to school, take up sports.

They think that poverty and bad influence of the peer group are the main causes of their

placement in the institution. Young people think that parents have a sad role in this story

because they have no influence on their children and their choice of friends. In their opinion

restrictions and punishments by parents are useless and some form of reward or praise would

probably be more useful, although in some situations even these would not help. Nothing can

be separated from your company. They state openly that their friends motivate them to behave

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in a particular way, although they cannot always be persuaded into something. Bad behaviour

is mostly influenced by financial situation, ones neighbourhood, boredom and abuse of

substances which are easily available. They say that girls get drugs for free, usually for a return

favour, but they are not able to recognise the risks such as trafficking. In their opinion,

alternatives to institutional placement should be found, some sort of useful work I would

rather work on the farm.

Knowledge of the law:

Young people do not have sufficient knowledge of the law but they understand the meaning of

offence. Thanks to the CSW staff, they are aware of their rights during legal proceedings but

they had bad experiences with the police.

Associations given to the phrase behaviour problems:

Young people gave the following free associations: fight, alcohol, drugs, out of his mind.

They think that these are individuals still living in the 90-es (they dress and talk like that) and

the whole period has a negative connotation for them. They had similar experiences

themselves, others called them that way although they are usually called delinquents, especiallyat court, and they think that we see them as delinquents too and that is why we organised this

meeting. They feel bad about it and see no reason for discrimination; in their opinion they are

the same as their peers.

Their suggestions and ideas:

Young people think that community work or intensive supervision by the CSW are the most

useful measures, but they would also like to attend some clubs. One of the participants attended

a Day Care Centre in the municipality of Zvezdara and he shared his positive experience with

others I would not have completed primary school if I had not had assistance in learning in

the Centre. Others had very positive reactions to this experience. Young people think than

every measure is better than the measure of intensive supervision by parents.They would be very happy to be punished by being sent to a club with their peers, where they

could do interesting things, listen to hip hop, exchange information on employment

opportunities, cooperate with some civil society organisations, with the Youth Cooperative in

order to get seasonal work and earn money for travelling, going to the sea-side. They would

also like to go to the theatre, cinema and to participate in sport tournaments because they like

competitions.

Who can provide support:

Young people think that they can address the CSW staff or some of the school staff members

they trust. They do not have enough confidence in their parents and there are things they

cannot share with them. They view the police only as an organ of repression and policemen asindividuals with inferiority complex who never give an explanation for asking for their identity

cards or arresting them. Young people say that they were physically punished in a particular

way which ensured that the injuries could not be seen. They would never press charges against

those policemen because they are afraid of their revenge.

Evaluation:

Young people liked this form of work but they stated from the beginning that they did not

believe that this or any similar meeting or initiative would ensure any changes. They think that

all is lost and that our society is too corrupted, especially the police.

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What do we want to achieve:

Objective:Prevention of juvenile delinquency and re-socialisation of juvenile offenders

Establishing youth clubs that would provide support to juvenile offenders during the re-

socialisation process and to young people at risk of becoming juvenile offenders would be a

systematic preventive measure for reducing the number of young offenders. This would also

provide support to juvenile courts that are not in the position to impose educational measures

within the existing institutions.

How can we achieve this?

Assessment of young peoples needs from this target group; Promotion of Youth Clubs services; Training for Youth Club leaders; Implementation of the Clubs activities; Supervisory support for establishing and running the Youth Club; Evaluation.Indicators for monitoring the achievement of objectives

Number of young people in conflict with the law; Number of young people at risk; Number of young people for whom educational measures, measures of intensive supervision

or institutional measures have been pronounced;

Number of young people included in the club for young people with behaviour problems; Number of recidivists; Number of services provided for young club members to start independent living; Number of employed young people who had behaviour problems.

2. Children and young people with disability

Where are we?

In the Municipality of Palilula 9 classes for children with special needs, with 136 students,have been formed in mainstream primary schools and in 2007 seven children were enrolled in

the pre-school institution. Apart from these, during data collection it was not possible to obtain

data about the number of children with disability and special needs in the Municipality of

Palilula due to the fact that all the registers, including those of the commission for

categorisation, are made for the whole territory of the City of Belgrade. After the completion of

primary school very few children continue their education, and even fewer find employment.

For that reason, systematic registering of this category of children in our municipality is

considered to be a priority.

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Results of focus groups:

There is a lack of a Legal Guide for Parents of Children with Disability which would cover the

following topics:

- Rights of children with disability;- Health insurance and health care protection;- Social and family protection;- Education.

Institutions in the Republic of Serbia responsible for realising the existing rights of children

with disability (parents answers!):

- Health Care Centre- Centre for Social Welfare- Municipalities (they were not sure how the municipalities could help)- NGOs

Legislation related to child protection (parents were expected to state what they knew about it;

a number of their suggestions were about possible improvements, missing services...):- Care and assistance of another person- Re-categorisation (Commission)- Day Care services (right to...)- Transport for children, building area (regulation plans)- Accessibility of services, informing- Decentralisation of day care centres- Overcrowding, a need at local community level- Purchase of small houses as a permanent solution- The problem of legislation- Regulation of property issues and the right of children to use it

What do we want to achieve?

Objective: Systematic registering and vocational training for young people with disability

after the completion of primary education

Systematic registering of children from this category would provide information on the exact

number, categories and needs of these children that would enable the planning of services in

order to meet their needs. Individual vocational guidance programmes are of key importance

for the training and employment of this group of young people. They would enable full

realisation of childrens abilities as well as their active and independent decision making about

their lives.

How can we achieve this:

Vocational guidance Vocational training Assistance in finding employment Support to parents

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Indicators for monitoring the achievement of objectives:

Number of young people included in vocational guidance programmes, Products of young peoples work during vocational training, Number of employed young people.

3. Children at risk of entering the social protection system

Where are we:

In 2007, 16 neglected, 27 abused and severely neglected children, as well as 136 children

victims of family violence were registered on the territory of the Municipality of Palilula.

The social protection system

Within the social protection system, parents list the following institutions: the Centre for Social

Welfare, institutions for children deprived of parental care, Childrens Shelter, Centre for

Mothers, homes for elderly persons, institutions for children with behaviour problems, the RedCross, NGOs Caritas, Save the Children, Association of Single Mothers.

They perceive the role of the CSW as providing support for vulnerable groups, especially

children deprived of parental care and elderly persons. Support provided by the CSW includes

material assistance, soup kitchens, placement of children in institutions, foster families and

adoption of children. Support provided for them included one-off allowances and placement in

the Centre for Mothers. Some of the mothers heard about the Centre from their friends and they

were referred to register at the CSW by the Centre for Mothers. In their opinion the CSW in

Belgrade is more efficient than in the places of their origin. Their chances for receiving

assistance are smaller due to the fact that in smaller towns priorities for providing assistance

are determined on the basis of personal contacts. In Belgrade municipalities the amount of

assistance provided by the City of Belgrade is larger and the decision on priorities is made in a

more professional way. Their satisfaction with services provided by the CSW refers to good

communication with professional staff (psychologists, social workers and pedagogues),

counselling services, assistance for obtaining personal documents, placement in the Centre for

Mothers, finding pre-school institutions for children. Improvements should include more

frequent field visits and visits by the CSW beneficiaries. The same way as when leaving the

Centre for Mothers, financial assistance and assistance in finding employment should be

provided.

With regard to their placement in the Centre for Mothers, they are particularly satisfied with

counselling services. Improvement should be made regarding adaptations of space (bathroom

and kitchen).

Institutional placement

Their opinion is that parents decide to place the child in the institution for the following

reasons: lack of money, they do not want the child because of fear of parenthood, immaturity,

health reasons, lack of love between parents. Although they have not had the opportunity of

meeting anybody from the institution, they think that people have prejudice against those

children and that it is difficult for the children in psychological and material sense. They

consider that fostering and adoption are better child protection measures than institutional

placement.

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They think that improvements should include changes of social policy, increase of the amount

of financial assistance, provision of psychological support and especially support for adoption.

Parents at risk of abandoning their children can be supported by accessibility of counselling

services and material assistance.

The concepts of abuse and neglect

Parents can recognise the difference between abuse and neglect. They regard parents lack of

readiness for their role, their health status and poverty as main causes of child abuse and

neglect. Institutions that can prevent these phenomena are the police, CSW, health care,

schools and the court. Help can also be sought in the family, from relatives, friends and

neighbours. Prevention: talk openly about violence in the media in order to provide information

on the support available in those situations and organisations that can provide support. They

have heard about the Safe House for Women and shelter for the urgent protection of children.

Behaviour problems

They perceive them as young people who behave aggressively, delinquents, drug addicts,

prostitutes, and they see the causes as consequences of child abuse and neglect, bad partnerrelationships.

Help for children by the CSW, family, friends and relatives as a possibility of providing

information about the institutions which can provide support through counselling. They have

heard about institutions for children with behaviour problems.

National legislation

They are insufficiently informed about national legislation, even about the laws regulating the

right to social protection and family placement. They think that their rights are regulated by the

Constitution and human rights.

Suggestions Material assistance for vulnerable groups Improve the protection of all vulnerable groups Field monitoring.

What do we want to achieve?

Objective: Prevention of separation from the family, abuse and neglect of children at risk

of entering the social protection system

Prevention of these phenomena are of utmost importance at the early age of children,

especially through support programmes for mothers aimed at improving their parenting skills,

that would contribute to better functioning of the family.

How can we achieve this:

Organising a network: CSW, Health Care Centre (HCC) / childrens department, home-visiting service and development counselling service /, pre-school institutions, NGOs

Developing a service: Counselling centre for parents of over 6 months old children, thatwould include a Programme of strengthening parenting skills in the areas of feeding, care

and development stimulation the programme is planned to function on the basis of Relay

Persons Mothers to Mothers

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Defining the supporting roles of pre-school institutions / placement of children in thenursery / NGO/ support in hygiene parcels and possibly food, clothes and diapers for

children

Defining the role of the team for the protection of children deprived of parental care of thePalilula CSW

Indicators for monitoring the achievement of objectives

Number of parents included in the counselling centre Number of children at risk enrolled in the pre-school institution Number of families that received hygiene parcels Number of counselling sessions with families in the CSW4. Roma children who are not included in the health care, social protection and

mainstream education systems

Where are we:

The exact number of Roma children on the territory of the Municipality of Palilula is unknown

due to the fact that many of them do not have personal documents and consequently they are

invisible for the state and institutions. Unfortunately, the situation is similar on the whole

territory of the Republic of Serbia due to poverty, bad living conditions and frequent

migrations of this group.

In the Municipality of Palilula there are four unsanitary Roma settlements. According to the

data we managed to collect on the basis of focus group results, in the settlements of Mali

Leskovac and Mirijevsko Brdo there are 266 families and about 12 families have a member

with special needs. Out of the 266 only 26 families receive material support to families,including the 12 families with special needs, while 90% of the inhabitants of these settlements

collect waste materials.

Recommendations from focus groups with Roma families and children:

Better living conditions Obtaining documents Increased material assistance More frequent visits by CSW staff to the Roma settlements.What do we want to achieve?

Objective: Enable access and inclusion of children from marginalised groups,

particularly Roma and returnee children, in the health care and mainstream educationsystems.

This programme would enable the access and inclusion of Roma children in the health care and

mainstream education systems, which would improve the quality of their life.

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How can we achieve this?

Making a register of children and families Awareness raising campaign Visits to Roma settlements Health and hygiene educationIndicators for monitoring the achievement of objectives:

Number of children from this category who received health insurance cards Number of children from this category enrolled in pre-school institution Number of children from this category enrolled in schoolTimeframe of activities for supporting local initiatives and small pilot projects:

Announcing a call for proposals for local pilot initiatives January 2008 Selection and awarding grants for small projects January 2009 Implementation, coordination, monitoring and evaluation of project implementation

February 2009 September 2009.

7. POLICY OF THE MUNICIPALITY OF PALILULA AND IDENTIFICATION OF

EXISTING LOCAL RESOURCES

1. Strategic framework

Bearing in mind the limited jurisdiction of Belgrade municipalities, we consider the Draft

Strategy of the Development of Belgrade a relevant document that defines the City of Belgrade

social welfare and child protection policy, particularly the part that supports the development

of new child protection services.

2. Data

Data on the age of children, their inclusion in the health care and education (including pre-

school) systems, categories of vulnerable children, factors of vulnerability and risk are

collected on the basis of annual reports of all the institutions responsible for child protection in

the Municipality of Palilula. The Local Child Protection Coordinator gathers all the data, which

will be used for monitoring the implementation of the Local Plan of Action for ChildProtection. In order to set up a comprehensive database a project proposal is to be

designed for applying for funds.

3. Mapping of services

Services for children in the local community are mapped using relevant documents of all the child

protection institutions in the Municipality of Palilula. The Local Child Protection Coordinator is

responsible for regular data updating. Based on the mapping of services, a register of all institutions

and NGOs responsible for child protection in the Municipality of Palilula will be made and

distributed to all institutions. The map will be updated annually and it will also be available in the

electronic form on the official website of the Municipality of Palilula.

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8. THE STRUCTURE OF SERVICE PLANNING, MANAGEMENT AND REVIEWING

1. Planning

Service planning is preformed at annual level and the annual Plan of Action is developed by

the Local Plan of Action for Child Protection Development Council.

2. Management

The Local Plan of Action for Child Protection Development Council manages and monitors the

implementation of the LPA, with the support of the Local Child Protection Coordinator who

regularly reports to the Council.

3. Review of services

Services are reviewed annually by the Local Plan of Action for Child Protection Development

Council.

4. Monitoring and evaluation of the LPA implementation

Monitoring the implementation of the Local Plan of Action for Child Protection will be theresponsibility of the Council for the Local Plan of Action for Children which will include

representatives of all child protection institutions in the Municipality, NGOs, parents and

children. This Council will be established by the Municipal Assembly.

Tasks of the Council for the Local Plan of Action for Children:

Monitoring the implementation of the Local Plan of Action for Children Annual review of the Local Plan of Action for Children Encouraging cooperation among service providers Regular reporting to the Municipal Assembly Developing the plan of additional fund raising for the implementation of the LPA

9. ENCOURAGING COOPERATION AMONG SERVICE PROVIDERS

During the joint planning process, it became obvious that institutions at local level did not

cooperate sufficiently, and that it affected the efficiency of their efforts to meet the needs of

service users in the local community. In the last few years, significant efforts have been made

to improve the situation, with the support of nongovernmental organisations and projects that

have formed inter-sectoral networks related to certain issues, such as the mobile team for

combating family violence. As the result of all these efforts, representatives of local institutions

recognised the importance and role of cooperation among the sectors.

1. The Council for the Local Plan of Action for Child Protection is responsible for

encouraging cooperation among all the child protection institutions in the Municipality of

Palilula and for monitoring the implementation of the LPA.

2. Local Child Protection Coordinator

Sustainability of the Local Plan of Action for Child Protection after the end of the project

Working Together for Child Protection is ensured by the introduction of the Local Child

Protection Coordinator post.

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Tasks of the Local Child Protection Coordinator:

Responsible for coordinating the work of all institutions, Submitting reports to the Council for Child Protection about all the activities related to

the implementation of the Local Plan of Action for Children

Responsible for collecting data from the institutions annual reports Responsible for monitoring and evaluation of the implementation of the Local Plan of

Action for Children

Responsible for coordinating the activities of the Club for Children and Families Responsible for coordinating with the Office and Youth Clubs of the Municipality of

Palilula

3. Protocols on Cooperation

All the institutions sign Protocols on Cooperation, which define mutual cooperation,

procedures and responsibilities.

10. THE SYSTEM OF ACCOUNTING FOR THE PROVIDED SERVICES

1. Description of the existing system of accounting for services at the local level and a list

of missing elements

Representatives of child protection institutions submit it to the Local Child Protection

Coordinator in order to determine the role, situation, problems and need for change and to

produce a comprehensive report that will be submitted to relevant institutions. Bearing in mind

the complexity of this issue, it is recommended to develop a project proposal and apply for

funds.

11. A FRAMEWORK FOR EFFICIENT POLICY IMPLEMENTATIONMONITORING

It is provided by the Municipal Assembly which establishes the Council for Monitoring and

Reviewing the Local Plan of Action for Child Protection. By introducing the post of Child

Protection Coordinator, the Municipality of Palilula has put a person in charge of the

coordination of all activities aimed at efficient policy implementation.

12. INFORMING THE PUBLIC

1. The media

Representatives of institutions, members of the LPA Development Council and the Local ChildProtection Coordinator regularly inform the public about their activities through the media.

Children's active cooperation with the media is part of the activities of children's video groups

and other promotional activities.

2. Consultation process with children and families

Children and families are permanently and actively included in the development,

implementation and revision of the LPA through public discussions, workshops, focus groups

and participation in the work of the Council for the Local Plan of Action.

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13. PARTICIPATION OF CHILDREN AND THEIR FAMILIES

A rights based approach to child protection relies on child participation free expression of

children's opinion and their active participation in decision making regarding social protection

policy and practice. Families of children who are beneficiaries of the social protection system

should also be included in planning and delivery of social protection services, as primary care

takers responsible for child protection.

The implementation of the Local Plan of Action for Child Protection should contribute to:

- empowering children and their families to participate in the development of localchild protection and child welfare policy and practice

- strengthening the capacity of professionals working with children to recognise theimportance and enable the inclusion of children and their families in planning,

implementation, monitoring and reviewing the LPA and the new services envisaged

by the Plan

- empowering relevant local authority representatives to support the inclusion ofchildren and their families in the development of child welfare policy

Children and families will be included in the development, implementation, monitoring and

review of the Local Plan of Action for Child Protection.

The local Child Protection Coordinator is responsible for:

coordinating the inclusion of children and families in the development of the LPA coordinating the inclusion of children and their families in monitoring the

implementation and review of the LPA, in cooperation with the Council

Supported by the local coordinator, all the providers of services planned by the Local Plan of

Action for Child Protection will develop plans and mechanisms for the inclusion of childrenand their families in service planning, implementation, monitoring and reviewing. The views of

children and their families will be taken into account and they will be informed about the

outcomes of their participation.

During the implementation of the Local Plan of Action for Child Protection, in addition to the

consultation process with children and their families, efforts will be made to develop and

enhance the mechanisms of child and family participation in order to ensure their active role in

the development of child protection policy and practice.

14. THE PUBLIC

All citizens of Palilula can be informed and included through public forums and discussions.

One of the responsibilities of the Club for Children and Families is to provide

information on social welfare services and rights.

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15. FINANCIAL RESOURCES FOR THE IMPLEMENTATION OF THE LPA IN THE

PERIOD 2008/2009

1. Available funds

The amount of 21,000 Euro (approximately 1,596,000 Dinars) has been allocated from the

budget of the "Working Together for Child Protection" project as a support to the

implementation of pilot initiatives and small projects in the local community, for the period

January December 2009.

2. Proposed necessary funds

Support for the implementation of the Local Plan of Action for Child Protection from the

budget of the Municipality of Palilula will be determined in accordance with the available

budget for 2009 2010. The Municipality of Palilula cannot provide premises which would be

used only for the activities of the Club for Children and Families in a short period of time but it

can provide a time-table for the implementation of activities envisaged by the LPA in the

existing premises of the Youth Club in Cvijieva street 112 and in the premises of the Invalids

Club in Vinjieva street.

3. Remaining resources

Additional resources will be provided from donors and relevant funds.


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Annex 1:

LOGICAL FRAMEWORK OF THE PALILULA LOCAL PLAN OF ACTION FOR

CHILD PROTECTION

PERIOD: January 2009 January 2010

Description Objectively verifiable Sources and means of

indicators verification

Overall

objective

Improving the child welfare

system and the protection of

children's rights through

supporting the development of

coordinated, cost-effective and

sustainable child protection

services and promotion of

methods for improving child

welfare and introducing new,

community-based services.

Number of new services Implementation of the Palilula

Local Plan of Action for Child

Protection

Reports of the Council and

Local Coordinator

Results of focus groups and

public debates

Specificobjectives

1.Prevention of juveniledelinquency and re-socialisation

of juvenile offenders

Number of young people in conflict withthe law;

Number of young people at risk;

Number of educational measures,

measures of intensive supervision or

institutional placement pronounced for

young people;

Number of young people included in the

club for young people with behaviour

problems;

Number of recidivists;

Number of services provided for young

club members in the process of starting

independent living;

Number of employed young people who

had behaviour problems

Assessment of needs of youngpeople from this target group;

Promotion of the Youth

Clubs services

Training for Club leaders;

Implementation of the Clubs

activities;

Supervisory support for

establishment and running of

the Youth Club;

Evaluation.

2.Systematic registering and

vocational training for young

people with disability after the

completion of primary school

Number of young people included in

vocational guidance.

Products of work during vocational

training

Number of employed young people

Vocational guidance

Vocational training

Assistance in finding

employment

Support to parents

3. Prevention of separation from

the family, abuse and neglect of

children at risk of entering the

social protection system

Number of parents included in the

counselling centre

Number of children at risk enrolled in

the pre-school institution

Number of families that received

hygiene parcels

Number of counselling sessions with

families in the CSW

Organising a network : CSW ,

HCC / childrens department,

home-visiting and counselling

service/, pre-school

institutions, NGO

Developing a service:Counselling centre for parents

of over 6 months old children

that includes a Programme of

strengthening parenting skills

in the areas of feeding, care,

development stimulation the

Programme is planned to

function on the basis of Relay

Persons Mothers to Mothers

Defining the supporting roles

of pre-school institutions /

placement of children in the

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nursery/ and NGO /support in

hygiene parcels and possibly

food, clothes and baby

diapers/

Defining the role of the team

for protection of children

deprived of parental care of

the Palilula CSW4. Enable access and inclusion

of children from marginalised

groups, particularly Roma and

returnee children in the health

care and mainstream education

systems.

Number of children from this category

who received health insurance cards


enrolled in pre-school institution


enrolled in school

A register of children and

families

Awareness raising campaign

Visits to Roma settlements

Health and hygiene education

Expected

results

1.Successful re-socialisation of

young offenders and prevention

of juvenile delinquency

Reduced number of recidivists

Reduced number of juvenile offenders in

the Municipality of Palilula

Annual reports:

Centre for Social Welfare

Police Department

District Juvenile Court

NGO GRIGOffice for Young People

2. Improved situation of

children and young people with

disability

Register of children and young people

with disability who completed primary

school

Increased number of vocationally trained

children and young people

Increased number of employed young

people

Reports:

NGO Open Door

National Labour Market

Bureau

3. Reduced risk of entering the

social protection system for

children from vulnerable

families and their separationfrom the family through:

Early and timely identification

of children at risk of serious

neglect and abuse CSW and

NGO Roma Heart teams.

Improved parenting skills of

these childrens parents and

developed family care in case

the child has to be separated

from his/her family

Direct support to parents in

strengthening parenting skills

and direct support for meeting

childrens needs for safety,

health care, adequate physical

and emotional development

Reduced number of children placed in

social protection institutions

Increased number of children remaining

with familiesIncreased number of children from this

category enrolled and attending pre-

school institutions

Annual reports:


Health Care CentrePre-school institution

4. Improved access and

inclusion of children from

marginalise groups, particularly

Roma and returnee children in

the health care and mainstream

education systems.

Increased number of health insurance

cards issued for children from these

categories

Increased number of children from this

category enrolled in pre-school

institution

Increased number of children from this

category enrolled in school

Annual reports:


Health Care Centre

Pre-school institution

Primary schools

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Annex 2:

Club for Children and Families in the Municipality of Palilula

CONCEPT

Initiative for establishing the Club

The initiative for establishing clubs that would meet service users needs came from

participants of focus and discussion groups, as well as from participants of a public opinion

poll conducted on the territory of the Municipality of Palilula in both cases from children and

their parents. The same initiative was launched during the public debates on the Draft Local

Plan of Action for Child Protection (LPA). Apart from children and parents, suggestions and

recommendations were made by government and NGO representatives as well (representatives

of the local government, police, judiciary, health care, education, social welfare and NGOs)

practically by the majority of the Municipality of Palilula Local Plan of Action for Child

Protection Development Council.

The project document (description of the project Working Together for Child Protection) and

the Agreement on Cooperation signed by Save the Children and the Municipality of Palilula

represent the sources of the aims and objectives to raise the awareness and inform service

users about the existing and potential new improved services at the municipal level. One of the

fundamental aims of the Project and all the joint initiatives originating from it is to empower

groups of service users (parents and children from vulnerable groups and the general

population) for self advocacy by supporting their initiatives, ideas and proposed activities

which would lead to the realisation of the goals of the Local Plan of Action for Child

Protection and the Project itself. Apart from this, based on the same sources (the Project

document, public opinion poll, results of focus and discussion groups) the emphasis is on the

initiatives and requests of service users to be better informed about their rights and the

mechanisms of their realisation, as well as to have access to a functional and safe system of

lodging appeals against the quality and accessibility of the provided social welfare services.

Aims of the Club

To ensure full participation of children and parents service users, in the process ofimproving service provision

To enable constructive cooperation among stakeholders and the development of connected

services (service users, governmental and nongovernmental sectors) in the Municipality of

Palilula

To contribute to achieving the objectives of the Local Plan of Action for Child Protection

Objectives and main activities

- Collecting, providing and sharing information on the existing and new services- Collecting and lodging service users appeals and providing feed-back- Educational and developmental activities workshops, seminars, training, capacity

building

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- Collecting, development, devising, selection, implementation, monitoring and evaluationof small projects (pilot initiatives of associations and NGOs) aimed at achieving the

objectives of the Local Plan of Action for Child Protection, as well as contributing to the

implementation of the LPA

- Promotional activities and campaigns focused on childrens rights, improving childprotection services and direct promotion of the LPA

- Establishing and supporting the development of child participation initiativesWho will found it and in what form

- In accordance with its conceptual basis and aims the Club is founded by citizens as anongovernmental, non-profit organisation a citizens association.

- As part of the above mentioned activities (public debates on the draft LPA, focus anddiscussion groups), there is an on-going consultation process and work on developing the

motivation and capacity of non-formal groups representatives parents of children from

vulnerable groups who would become the activists of the Club.

- The form of a nongovernmental organisation meets all the criteria of the Clubs conceptualbasis, above all the concept of strengthening full and constructive participation of service

users in the process of improving service provision at the local level.

- The importance of the Club for the current initiatives within the project WorkingTogether for Child Protection, as well as for those resulting from the Local Plan of

Action for Child Protection, is also reflected in the fact that it will enable children from

vulnerable groups and from the general population of Palilula to realise their right to

participation in matters affecting their lives.

- With regard to the organisational and logistical aspect, only the form of a NGO enablesfree transfer of funds for supporting the activities of pilot initiatives/small projects withinthe donors budget.

Who are the implementers of activities

- The main implementers of the Clubs activities are parents and children from vulnerablegroups, with free access for all other parents and children from the territory of the

Municipality of Palilula.

- In order to achieve its objectives, the Club will establish cooperation with all otherinterested parties through joint actions with the local government, institutions and

nongovernmental organisations. Through joint activities and funds allocated for theimplementation of pilot initiatives practically all the stakeholders already included in the

activities of this Project, particularly representatives of the interested parties that

participated in the development of the Municipality of Palilula Local Plan of Action for

Child Protection, will participate in the implementation of activities.

- This cooperative and partnership approach focused on common priorities and aims willenable the achievement of one of the key objectives of the Project and Local Plan of

Action for Child Protection networking and connecting key stakeholders with the aim of

providing a quality and accessible child protection system.

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- The implementation of the Clubs activities will require the following work arrangements:o Activists of the Club (NGO), parents and children, will be responsible for all the

tasks related to the activities of the Club volunteers, free and voluntary work

o Voluntary work of trained staff (from the Labour Market Bureau, studentinternship, etc.) on organisational and technical tasks informing, appeals,

workshops, child participatory activities, promotional activities etc.

o The Centre for Social Welfare, District Juvenile Prosecution, Health Care Centreand other institutions will, in accordance with the expressed interest in

participating the Clubs activities, provide services of their representatives and

participate in the organisation of specific activities work with groups of

children or parents, workshop facilitators, trainers etc.

o External consultancy for the activities financed from the small grants budget.Management

- Formally, as any other citizens association, the Club will be led by management andsupervisory bodies: the elected President, Secretary, Management and Supervisory Board

and the associations Assembly, which will consist of delegated NGO members and

associates, in accordance with the Articles of Association.

- Considering the specific role and importance of the Club in the process of achieving theaims of the Project and the Municipality of Palilula Local Plan of Action for Child

Protection, a specific form of support will be provided for the management and work of

the Club. This area will be regulated by Memorandums on Cooperation, which will be

signed by all the interested parties:

oRepresentatives of the Council for Child Protection and partner NGOs will beincluded in the Management and Supervisory Board and the Assembly of the

Club, in order to contribute, with other association members, to the promotion

and achievement of common priorities and objectives of the Project and Local

Plan of Action for Child Protection. Their participation will be particularly

important for the work of the commission for the selection of local projects

pilot initiatives that will be funded through the Club.

o The local child protection coordinator of the Municipality of Palilula will,together and in partnership with the elected management of the Club, take an

active role in management and coordination of the Clubs activities. Apart from

ensuring quality management and coordination of activities, an important role of

the local coordinator will be to build the capacity of the elected management for a

limited period of time, after which they will be able to resume independent

management of the Club.

o The principle of local ownership of the Clubs activities will be achieved. Firstof all, the Club will be owned by its founders and its target population parents

and children, but it will also serve the interests of other interested parties the

Municipality, institutions and civil society. The local coordinator will have an

important role in creating a transparent, democratic, constructive atmosphere of

cooperation among all the interested parties beneficiaries of the Club.

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Who will sign Memorandums on Cooperation (C)

- They will be signed by all interested parties, both by those who are already members of thenetwork for developing the joint Local Plan of Action for Child Protection the

Municipality of Palilula, institutions and organisations (the Centre for Social Welfare,

Health Care Centre, Public Prosecution etc.), local NGOs and partners, Save the Children

and others, and by all potentially new key stakeholders.

- The signed will on the one hand enable direct cooperation, partnership andnetworking of interested parties, and on the other hand it will safeguard the interests of the

Project and the Local Plan of Action for Child Protection.

The role of the other interested parties

All issues regarding the interests and mutual cooperation of the Club and other interested

parties will be regulated by signing the .

- The Municipality of Palilula will, as a key stakeholder and partner in the process ofdeveloping and implementing the Local Plan of Action for Child Protection, support the

Club by providing adequate premises free of charge.

- Save the Children and the Municipality of Palilula will engage a local child protectioncoordinator.

- Save the Children will, until the end of the Project period January 2010, provide initialfunding for the majority of activities, technical and organisational support and assistance.

- The Centre for Social Welfare, District Juvenile Prosecution, Health Care Centre and otherkey institutions will, in accordance with the expressed interest in participation, provide the

services of their representatives and participate in the organisation of specific activities

work with groups of children or parents, workshop facilitators, trainers etc.

- Interested local NGOs will as partners cooperate and support the implementation of theClubs activities and in accordance with the signed MoC use the services and capacity ofthe Club for the purposes of their programmes.

Financing

As a key instrument for achieving the objectives of the LPA and the Project, the Club will be

financed from the following sources:

- Funds for supporting local initiatives and small projects from the Project budget, for theperiod to January 2010.

- Funds from the Municipal budget allocated on the basis of the adopted LPA.- Funds provided by partner organisations (local NGOs) for the implementation of joint

activities- Other funds obtained by the Club from other sources in the future from donors, funds,

etc.

Basic steps in the establishment and main activities of the Club

- tablishment of the Club January February 2009

- Development of basic activities (informing, appeals, workshops, promotion) February September 2009

- Promotional activities and childrens campaigns aimed at promoting the adopted LPA 2009 2010

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Save the Children

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:

,

**************

Save the Children is the UK's leading international children's charity. In a world which

continues to deny children their basic human rights:

we champion the right of all children to a happy, healthy and secure childhood we put the reality of children's lives at the heart of everything we do together with children, we are helping to build a better world for present and

future generations

**************Save the Children UK, SEE Programme

Serbia Country Programme

20, Ljutice Bogdana str.

11 000 Belgrade

Serbia & Montenegro

Phone: (381 11) 3671 476

Documents

Lokalen Plan za Deca Srbija