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LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday 14 th February 2017; 10:30 12:00pm CHAIR: Jenny Harriott MINUTES: Janelle Fishlock depicts attachment 1. PRESENT: Rose Miles, Jenny Harriott, Sue Harriott, Fiona Alexander, Colin Hatcher, Jill Barham, Di Parker, Paul Smith, Ruth Fox, Lyndie Slade, Alison Lowe IN ATTENDANCE: Liz Foster, Virginia Harkin, Rosemary Duffield, Vicki Walker, Cathy Manderson, Janelle Fishlock (minutes) 2. APOLOGIES: Gary Greer, Rachel O’Dowd 3. PREVIOUS MINUTES Confirmation of minutes 13 th December 2016 accepted 4. BUSINESS ARISING 4.1. Draft Communication Plan Liz discussed disseminated draft communication plan. Liz advised she has discussed plan with Annette Toohey, DHHS, who will receive the minutes from meetings. The plan involves email communication to each of the funded organizations at the management level, PCP and Murray PHN. General discussion followed. Action: Jenny, Liz, Rose, Virginia, Rosemary and Sue to draft an introduction to the Alliance letter and discuss engagement of the sector 4.2. Minute distribution within DHHS As above 4.3. Regional CHSP data report Ruth advised that data would be difficult to obtain for a regional report at this stage. This is the first reporting period many agencies report experiencing difficulties with the DEX reporting. Extensions are available but there will be no resubmission period. 4.4. ACCHO representation Jenny advised that Rachel O’Dowd, BDAC, will be coming to meeting but was unfortunately not able to come today. 5. STANDING ITEMS 5.1. Reports 5.1.1. Active Service Model Liz provided an overview: 41 organization that put in plans. Two top ASM initiatives were support partnership, and goal directed care plans. Report attached

LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

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Page 1: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

LODDON MALLEE COMMUNITY CARE ALLIANCE

MEETING

MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE

DATE/TIME: Tuesday 14th February 2017; 10:30 – 12:00pm

CHAIR: Jenny Harriott MINUTES: Janelle Fishlock

►depicts attachment

1. PRESENT: Rose Miles, Jenny Harriott, Sue Harriott, Fiona Alexander, Colin Hatcher, Jill

Barham, Di Parker, Paul Smith, Ruth Fox, Lyndie Slade, Alison Lowe

IN ATTENDANCE: Liz Foster, Virginia Harkin, Rosemary Duffield, Vicki Walker, Cathy

Manderson, Janelle Fishlock (minutes)

2. APOLOGIES: Gary Greer, Rachel O’Dowd

3. PREVIOUS MINUTES

Confirmation of minutes 13th December 2016 accepted

4. BUSINESS ARISING

4.1. Draft Communication Plan

Liz discussed disseminated draft communication plan. Liz advised she has discussed plan

with Annette Toohey, DHHS, who will receive the minutes from meetings. The plan

involves email communication to each of the funded organizations at the management level,

PCP and Murray PHN. General discussion followed.

Action: Jenny, Liz, Rose, Virginia, Rosemary and Sue to draft an introduction to the

Alliance letter and discuss engagement of the sector

4.2. Minute distribution within DHHS

As above

4.3. Regional CHSP data report

Ruth advised that data would be difficult to obtain for a regional report at this stage. This is

the first reporting period – many agencies report experiencing difficulties with the DEX

reporting. Extensions are available but there will be no resubmission period.

4.4. ACCHO representation

Jenny advised that Rachel O’Dowd, BDAC, will be coming to meeting but was unfortunately

not able to come today.

5. STANDING ITEMS

5.1. Reports

5.1.1. Active Service Model

Liz provided an overview: 41 organization that put in plans. Two top ASM initiatives

were support partnership, and goal directed care plans.

►Report attached

Page 2: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

5.1.2. Diversity

Virginia discussed disseminated document. General discussion followed.

►Report attached

5.1.3. Aboriginal development

Vicki advised she has just started in position, and has been working on building

relationships. Vicki gave a brief overview of her position.

5.2. Reform

5.2.1. Commonwealth Home Support Programme

Ruth discussed they have recently altered the areas of responsibility for the Grant

Area Managers (GAM) and have completed recruitment to the positions. A list of

GAM’s and areas they cover was distributed.

►List of Grant Agreement Managers attached

5.2.2. HACC Program for Younger People (Report)

Nil to report

5.2.3. NDIS

Hold over to next meeting

5.3. Data Collection and Reporting

5.3.1. Data Exchange (DEX)

Jenny led the discussion on what the Alliance would like to see in a report for the

Loddon Mallee. Ruth advised that as a national program it will be standardized.

6. CORRESPONDENCE

7. NEW BUSINESS

7.1. Integrated Plan for Carer Support Services

Rose disseminated the report, Delivering an Integrated Carer Support Service and discussed.

►Integrated Carer Support Service Summary attached

7.2. Communication and Marketing of the Alliance

7.2.1. Website

Held over to next meeting

7.3. Co-design workshop opportunity

Held over to next meeting

7.4. Meeting arrangements

Jenny led a discussion regarding extending the meeting to two hours. Meeting time will be

changed to 10:30-12:30. Will review and possible revert back to 1.5 once meetings have

been established.

Action: Calendar invites via outlook to be sent

8. NEXT MEETING

April 11th 10:30-12:30

9. MEETING CLOSED – 12:10pm

Page 3: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

ACTION SUMMARY

Date

Arising

Action Item

Who

When

Actions

Completed

(tick box)

04.10.2016 Develop communication plan for the

Alliance

Jenny, Sue,

Rosemary,

Liz, Virginia

December

13.12.2016 Discuss with DHHS re minute distribution Virginia

Liz

February

13.12.2016 Discuss with Danielle/Ruth re overview

of data in CHSP reporting

Jenny February

14.02.2017 Cover Letter Jenny

Rose

April

14.02.2017 Outlook invites Jenny April

Page 4: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

LODDON MALLEE REGION

2016-17 ASM IMPLEMENTATION PLAN

SUMMARY OF PRIORITIES

March, 2017

Page 5: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

Introduction

In Loddon Mallee (LMR), 42 out of 43 organisations funded for CHSP* and/or HACC PYP submitted

an ASM Implementation Plan for 2016-17 and provided a Review for 2015-16. This report provides a

summary of data and information collected from the LMR agencies.

*Interchange Loddon Mallee is the only CHSP funded organisation.

Agencies were also categorised by Regional Assessment Services (RAS) or a HACC Assessment

Service (HAS).

Loddon Mallee Region RAS/HAS (10):

Buloke Shire Council

Central Goldfields Shire Council

City of Greater Bendigo

Gannawarra Shire Council

Loddon Shire Council

Macedon Ranges Shire Council

Mildura Rural City Council

Mount Alexander Shire Council

Shire of Campaspe

Swan Hill Rural City Council

Loddon Mallee Region Non-HAS/RAS (33):

Amicus

Bendigo Community Health Service

Bendigo & District Aboriginal Co-

operative

Bendigo Health Care Group

Boort District Health

Castlemaine Health

Cobaw Community Health Service

Cohuna District Health

Echuca Regional Health

Haven Home Safe

Heathcote Health

Inglewood & District Health Service

Interchange Loddon Mallee

Incorporated

Kerang District Health

Kyabram District Health Service

Kyneton District Health

Macedon Ranges Health

Vision Australia

Maldon Hospital

Mallee Accommodation & Support

Program

Mallee District Aboriginal Service

Mallee Track Health & Community

Services

Maryborough District Health Service

Murray Valley Aboriginal Co-operative

Northern District Community Health

Service

Njernda Aboriginal Corporation

Robinvale District Health Service

Rights Information & Advocacy Centre

Rochester & Elmore District Health

Service

Sunassist

Sunraysia Community Health Service

Swan Hill District Health

Waranga District Nursing Service

Page 6: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of

Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

Range of agency types:

Local Government

Community Integrated Health Service

Aboriginal Controlled Community Organisation

Health and Nursing

Other Non-Government Organisation

24%

76%

Agency RAS/HAS v Non-RAS/HAS breakdown

RAS/HAS Non-RAS/HAS

HAS/RAS24%

Community/Integrated Health

Service36%

ACCO9%

Health/Nursing17%

Other NGO14%

Agency type

Page 7: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of

Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

Priorities

This report focuses on 8 key priority areas/themes that have emerged as critical to the ongoing process of quality improvement via practice development.

These themes formed the basis of an ASM Planning document, developed by a consultant via

discussions with the Active Service Model Industry Consultant (ASM IC) group and other key Central

Office staff.

ASM Planning workshops were provided by the ASM IC’s across the Loddon and Mallee areas to

combined groups of, or individual organisations, to support the planning process.

This report summarises Information that agencies have provided in their plans for 2016-17 that are

aligned to these priorities:

Client Carer Outcomes

Client engagement, Co-design & Coproduction

Inclusive practices to support people with diverse needs

Workforce & Volunteer development

Supporting Partnerships

Goal Directed Care Planning

Communication and Marketing

Systems supporting person centred delivery

Communication and Marketing

Regional Findings

Page 8: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of

Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

Other priority areas identified:

- Review & re-design of Social Support program

- Developing a health service that is responsive to people’s needs

- Improve the health status and experience of the target community

- Interagency Care Planning

- Discharge planning

- Embed shire wide ASM & Dviersity Plan

- Intake & Assessment Team induction program

- Expand staff knowledged of roles and responsibilities of Allied Health and how they can assist to meet

client goals

- Promoting wellness/active ageing aproach that emphasises optimal health

- Timely provision and education in use of aids and equipment and completion of ADL’s

- Implementation of My Aged Care

- Understanding repective roles of assessor & service provision staff in providing reablement support

- Continue to work with council on OT project

- Review and develop Social Support groups

- Implement Montessori Method in Social Support groups

- Enhance understanding of Dignity of Risk principles across Allied Health

- Reporting and accountability to senior management

- Development of procedures for reporting

State v Regional findings

0

5

10

15

20

25

30

Nu

mb

er o

f o

rgan

siat

ion

s

Themes

Priority themes across the Loddon Mallee

Page 9: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of

Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

For more detail on analysis and findings from Loddon Mallee ASM Implementation Plans,

please contact your Active Service Model Industry Consultant:

Rosemary Duffield: [email protected] phone: 0472 814 539

Liz Foster: [email protected] phone: 0427 406 673

Loddon Mallee

40.5 38.116.7

42.957.1 57.1

38.1 38.126.2

37.9 42.1 33.353.9 54.2 50.3 46.7 49.4

13.3

Identified priority themes - comparisons between Regional and State

Loddon Mallee State

Page 10: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of

Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

Page 11: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website

(www.dss.gov.au) for more information.

C = Commonwealth Home Support Programme special need group (Dementia is core business). H = HACC program for Younger People special need group.

0 5 10 15 20 25 30 35 40 45 50

Partnerships

Recruitment

Training

Policy & procedure

New practice

Information provision

Service response

Loddon Mallee Diversity plans 2016-17Type of strategies n.7 by organisations n.43 and by special need group n.10

Veterans C

Parents separated from children C

Care leavers C

Homeless/at risk of C/H

Rural & remote C/H

LGBTI C

Financial /social disadvantage C/H

Dementia H

CALD C/H

Aboriginal & Torres Strait islander C/H

Page 12: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website

(www.dss.gov.au) for more information.

Loddon Mallee diversity planning priorities over 3 cycles

Notes:

Types of strategies/themes are as per state wide data collection tool

Transition to CHSP: July 2016

DHHS / DoH integrated planning approach 2016 - 2019

Next diversity planning cycle will be January 2018 – June 2019

2014-1584% plans

Partnerships

Recruitment

Training

Policy &procedure

New practice

Informationprovision

Serviceresponse

2015-1698% plans

Partnerships

Recruitment

Training

Policy &procedure

New practice

Informationprovision

Serviceresponse

2016-17100% plans

Partnerships

Recruitment

Training

Policy &procedure

New practice

Informationprovision

Serviceresponse

Page 13: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website

(www.dss.gov.au) for more information.

2016-2017 Loddon Mallee Diversity Planning and Plans – summary for Loddon Mallee Community Care Alliance

43 HACCPYP/CHSP funded organisations required to submit Diversity plan (Dec 2016-Dec 2017). 100% received by DAs.

100% diversity plans were submitted for 2016-17 compared with 98% 2015-16 and 84% for 2014-15

10 LGAs / 2 Diversity Advisors (DA)

DA working I day - 3 LGAs in Mallee Area – work base Swan Hill/Mildura – auspice Sunraysia CHS

DA working 4 days – 6 LGAs Loddon Area and 1 LGA in Mallee Area – work base Kyneton/Castlemaine – auspice Cobaw CHS

98% organisations attended diversity planning workshops in October/November 2016. 100% follow up by DAs.

The workshops were held (for the second year) in the 4 Primary Care Partnership (PCP) areas:

Castlemaine w/s (Central Victoria) – 3 LGAs

Bendigo w/s (Bendigo Loddon) – 2 LGAs

Swan Hill w/s (Southern Mallee and Northern Mallee) – 4 LGAs

Rochester w/s (Campaspe) – 1 LGA

Focus of workshops: DHHS ASM and Diversity Planning Information Kit, population planning data and local demographic data collated

by the DAs; introduction to new special need groups (Care leavers, Parents separated from children by forced adoption or removal,

Veterans) under CHSP. Collaborative LGA diversity planning encouraged.

DoH CHSP Team2 and a regional DHHS representatives attended all workshops

Predominantly positive feedback from participants, despite

2016-17 Diversity planning priorities by special need group: 2016-17 Training diversity priorities:

1 Aboriginal & Torres Strait Islander CALD / LGBTI

2 CALD

3 LGBTI Aboriginal

4 Financial Disadvantage Dementia

5 Dementia Financial disadvantage

Note that organisations were advised by DAs that specific information about the new special need groups would be provided in 2017

Page 14: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website

(www.dss.gov.au) for more information.

State wide focus areas for Diversity planning 2016-17

▪ Implementation of My Aged Care ▪ ▪Increasing Use of DHHS Language services credit line ▪Training and workforce

▪ Recruitment of Staff and volunteers ▪

How do Loddon Mallee diversity plans align with State wide focus areas? What are the measures?

▪ Implementation of My Aged Care

40% organisations included specific strategies (e.g. Access and Support services working with RAS)

4 LGAs (involving 16 CHSP/HACCPYP organisations) have collaborative approach to diversity planning i.e. specific forums & LGA wide plan

Partnerships are overarching theme, especially between mainstream and Aboriginal controlled organisations(78%) and with CALD related

organisations (40%).

▪Increasing Use of DHHS Language services credit line

53% organisations have included this as a training need /CALD strategy

19% related policy and procedure

▪Training and workforce

Overall a slight shift away from training with positive increase re information provision, service response and new practice. Would seem to

reflect the increasing person/consumer directed focus.

CALD - regional priority aligns with statewide focus area - 53% organisations n. 23 (40% 2015-16)

LGBTI – increased interest in, in particular, use of the LGBTI Self-Assessment and Planning Tool – 53% organisations n.23 (43% 2015-16)

Aboriginal cultural awareness, competence and cultural safety - 37% organisations n. 16 (38% 2015-16)

Dementia – much lower priority given CHSP transition; likely embedded in service training calendars – 30% n.13 (95% 2015-16)

Financial/social disadvantage lower regional priority after strong interest and associated regional forum in 2015-16 period – 30% n.12 (63%

2015-16)

▪ Recruitment of Staff and volunteers

23% organisations n.10 (7% 2015-16)

So far:

Page 15: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of Social Services. Visit the Department of Social Services website

(www.dss.gov.au) for more information.

Diversity Advisors have collated 100% diversity plans√

Regional diversity planning summary →DHHS Central Office √

DAs have identified regional diversity training needs √

DA training report to DA rep – due 17/2/17

DA rep takes training needs to Diversity Working Group (relevant peak bodies) – scheduled 22/2/17

DAs regional report to Central Office – due 28/2/17

DHHS Central office collate state wide summary and report

DAs work with Aboriginal Development Officer re regional cultural competency

DAs provide feedback to organisations on diversity plans

New diversity resources:

DoH Caring for Forgotten Australians, Former Migrant Children and Stolen Generations: An information package for aged care services.

The DA Network is working on understanding and presenting this package in preparation for sharing with sector.

EMR Alliance Connecting the Pieces (video and guide) - fabulous resource for orientation of new staff and/or team reflection.

Page 16: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of

Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

27 February 2017

LMR CHSP provider Grant Agreement

Manager

AMICUS Group Inc Suzannah Feng

Bendigo & District Aboriginal Co-operative Ltd Suzannah Feng

Bendigo Community Health Services Limited Suzannah Feng

Bendigo Health Care Group Suzannah Feng

Boort District Health Dianna Thamnopoulos

Buloke Shire Council Dianna Thamnopoulos

Campaspe Shire Council TC Teoh

Castlemaine Health Troy Bell

Central Goldfields Shire Council Troy Bell

Cobaw Community Health Services Limited TC Teoh

Cohuna District Hospital Dianna Thamnopoulos

East Wimmera Health Service Anne Petterson

Echuca Regional Health TC Teoh

Gannawarra Shire Council Dianna Thamnopoulos

Gisborne and District Community Health & Hospital Board Inc (Macedon Ranges Health) TC Teoh

Golden City Support Services Inc Suzannah Feng

Greater Bendigo City Council Suzannah Feng

Heathcote Health Suzannah Feng

Inglewood and Districts Health Service Dianna Thamnopoulos

Kerang District Health Dianna Thamnopoulos

Kyabram and District Health Services TC Teoh

Kyneton District Health Service TC Teoh

Loddon Mallee Housing Services Limited Suzannah Feng

Loddon Shire Council Dianna Thamnopoulos

Macedon Ranges Shire Council TC Teoh

Maldon Hospital Troy Bell

Mallee Accommodation and Support Program Inc Anne Petterson

Mallee District Aboriginal Services Anne Petterson

Mallee Track Health and Community Service Anne Petterson

Maryborough District Health Service Troy Bell

Mildura Rural City Council Anne Petterson

Mount Alexander Shire Council Troy Bell

Murray Valley Aboriginal Co-operative Limited Melissa Boyle

Njernda Aboriginal Corporation TC Teoh

Northern District Community Health Service Dianna Thamnopoulos

Rights Information and Advocacy Centre Inc Anne Petterson

Robinvale District Health Services Melissa Boyle

Rochester and Elmore District Health Service TC Teoh

Rushworth Community House Inc. TC Teoh

Sunassist Volunteer Helpers Inc Anne Petterson

Page 17: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of

Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

Sunraysia Community Health Services Limited Anne Petterson

Swan Hill District Health Melissa Boyle

Swan Hill Rural City Council Melissa Boyle

Victorian Meals on Wheels Association Inc. Dianna Thamnopoulos

Page 18: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of

Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

The Integrated Carer Support Service 1. Context: Stakeholders, including carers, service providers and government have recognised that the current carer support system is flawed and needs revision. Carer services are fragmented, silo’d and often difficult to access. Lack of developmental cohesion, has resulted in inconsistency and overlap. Resulting in inefficient utilisation of resources. In developing the Integrated Carer Support Services model, the Commonwealth Government has sought to restructure carer services to be more responsive to identified carer need. Current estimates indicate that approximately one third of carers do not need support at any given time; one third are engaged with the Commonwealth Carer Respite Centres (the Commonwealth’s major carer support mechanism) and have their needs identified and met to at least some extent; and one third are neither identified nor linked to supports. Also, services are currently constrained and structured to meet existing need, with an emphasis on crisis response. 2. The Integrated Carer Support Service Development Process:

8 month process

Consultants engaged

SME formed

Reference Groups of Carers and peak body representatives.

2 draft ICSS models opened for public consultations 3. The Integrated Carer Support Service Objectives: Four objectives underpin the Integrated Carer Support Service design:

a. Encourage and normalise earlier uptake of services proven to help carers b. Help more carers c. Deliver a service that carers will value d. Provide a service that carers fine easy to access and use.

4. The Integrated Carer Support Service Structure The model proposes three levels of service:

a. National – some services to be provided centrally b. Regional HUBS c. Local – via contract to local service providers

5. ICSS Services:

Awareness and community linkages

Information and advice

Peer support

Education and training

Counselling

Needs assessment and planning

Coaching and mentoring

Respite – short term and emergency

Targeted emergency support 6. Sector responses to date:

a. Robust attempt, with overall functions heading in the right direction.

Page 19: LODDON MALLEE REGION - Central Victorian PCP · 2017. 11. 15. · LODDON MALLEE COMMUNITY CARE ALLIANCE MEETING MEETING TITE: LODDON MALLE COMMUNITY CARE ALLIANCE DATE/TIME: Tuesday

The Loddon Mallee Community Care Alliance is supported by the Victorian Government and the Australian Government Department of

Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

b. Concerns about the high likelihood of reduced service outlets. Resulting in reduced capacity for face to face contact.

c. Heavy reliance on digital support. d. Outcomes focus – excellent concept but hard to measure e. Place for capacity building??? f. Government requirement for model to be based on validated practice and research – not a

large catalogue available; mostly on international models. Rose Miles Manager Carer Support Services 14th February, 2017.