Upload
perry-emerson
View
63
Download
1
Tags:
Embed Size (px)
DESCRIPTION
LMS Administration. Madonna Shafer May 8, 2014. Agenda. Standards Taxonomy Housekeeping Governance Configuration Management Reports. Standards – Definition. Source: Steve Foreman. LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013. - PowerPoint PPT Presentation
Citation preview
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
LMS Administration
Madonna ShaferMay 8, 2014
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.2
Agenda
• Standards• Taxonomy • Housekeeping• Governance• Configuration Management• Reports
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.3
Standards – Definition
• Standards – LMS Standards include policies, procedures, guidelines, conventions and criteria related to course properties and structures.
Source: Steve Foreman. LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013.
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.4
Standards – Guidelines
• Branding• Consistent naming
conventions• Consistent content • Structure of courses
and virtual classrooms
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.5
Standards – Guidelines
• Naming Conventions
O F15 ESS SFiscal Year Self StudyOn Demand Course
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.6
Standards – Procedures
• Launch meeting• Build• Test• Quality assurance• Launch• Issue Tracker on SharePoint
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.7
Standards – Policies
• We keep everyone up and running to the best of our abilities– No one experiences down time– Seamless member experience– Provide a work around when we can’t fix it right away
• Answering support tickets as soon as possible– Large groups first– Technical problems – Inquires and general questions
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.8
Standards – Content Inclusion Policy
• Online, Webinars, Fellowship, Scholarships• Virtual Academies
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.9
Standards – Content Ownership Policy
Content• Department – PD, Member Engagement, ACMPE, Data
Solutions
Product Performance• Melissa Fling
Users• Facilitators• Large Group – Vincent
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.10
Standards – Content Life Cycle Policy
New Program Launch
First session
evaluation
1 year
evaluation
2 year evaluation
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.11
Standards – Training Information Policy
• MGMA policy: Retain records for 7 years
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Taxonomy – Definition
• How your organize content in your LMS. Either catalog structure or metadata tags.
Source: Steve Foreman. LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013.
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Taxonomy
Module
On-line
Course
Program
Curriculum
Program
Cohort
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Taxonomy – Module/On-line
• Built in On-line section of the LMS
• Actual part of the course built in Captivate
• Loaded as a ZIP file • Each Part of the
module is added individually
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Taxonomy – Course/Program
• Built in the Program section of the LMS• Each module is added individually
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Taxonomy – Curriculum/Program
• Built in the Program section of the LMS
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.17
Taxonomy – Catalogs
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.18
Taxonomy – Metadata
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Housekeeping – Definition
• Cleaning up your LMS data– Archive courses – Merge duplicate accounts
• Automation – use the LMS to automate these tasks once standards are established
Source: Steve Foreman. LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013.
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.20
LMS Housekeeping
• After each Program/Cohort– Facilitator Led
• Move registrants to self-study• Archive 2 weeks after closing date
– Webinars• Automatically archived 2 weeks post live date
• Year-end– Self paced
• Archive 8 weeks after end of fiscal year
– On demand webinars• Archive 8 weeks after end of fiscal year
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Governance – Definition
• LMS implementation must be in alignment with the goals and needs of the organization and in MGMA’s case, Users/Member Experience
• Consists of Governance Structure so issues are escalated to the appropriate level
Source: Steve Foreman. LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013.
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
LMS Governance
• Governing Board – Key Stakeholders– Stephanie Smith and Melissa – LMS Steering Team– Represent user groups that rely on the LMS (i.e.,
learners)– eLearning, Professional Development and Member
Engagement Teams
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
LMS Governance – Operations
• LMS operations– LMS reliability, conformance to standards, and meets the
needs of the organization– eLearning Team
• Content owners– Responsible for the quality of the learning programs they
own– Professional Development and Member Engagement
• Administrators– Responsible for the accuracy and thoroughness of
content configuration in the LMS– eLearning Team
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
LMS Governance – Operations
• Technical support– Training, IT and vendor Staff
Tier 1
• Service Center
Tier 2
• eLearning Coordinators
Tier 3
• Instructional Designer
Tier 4
• Net Dimensions
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Configuration Management – Definition
• Documenting your LMS Configurations settings
Source: Steve Foreman. LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013.
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Configuration Management – MGMA
KenticoStore
LMS
Personify Adobe Connect
Pushes User Profiles to LMS
API API
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.27
Configuration – Personify Set up
• Product Type – Meeting
• Class– Education - Online
• Subclass– Instructled – API – Selfpaced – API – Virtual – No API– Weblive – API – Webrecord – API
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Configuration Management – Catalogs
• Webinar Passport– Access to the webinar catalog
• Large Groups– Access to all eLearning and webinar catalogs
• Everyone else – No catalog access – Access controlled by purchase in the store
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.29
Configuration Management – Catalogs
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.30
Configuration Management – Catalogs
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Configuration Management – User Roles
User Role What can they do and differences
Facilitators Can access the Review, Communicate and Instruct tabs – No access to Manage Center Similar to Instructor – Example Lee Ann Webster
Fellowship Admin Can access Dashboard, Review, Communicate and Instruct tabs – Can Access Manage CenterSimilar to ? – Example Shannon Schmit
Fellowship Learner
Can access a program or exam that they have “purchased” in the store – No access to Manage CenterSimilar to Learner – Example Rose Nylund
Fellowship Mentor
Can access Dashboard, Career Development, Review, Communicate and Instruct tabs - Similar to Manager – Example stephanie.johnson
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Configuration Management – User Roles
User Role What can they do and differences
Grader Can access Career Development, Review, Communicate - No Access to Manage CenterSimilar to ? – Example 00 Lou Grant
Instructor Can access Career Development, Review, Communicate and Instruct – Can Access Manage Center only the Repository manager, learning reports and exam/question reportsSimilar to Facilitator? – Example Instructor1 Instructor1
Learner Can only access Online, a Program or a virtual classroom cohort that they have “purchased” in the store – No access to Manage CenterSimilar to Fellowship Learner – Example Brent Murray
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Configuration Management – User Roles
User Role What they can do
Level1 Admin Limited access to the 4 areas of the LMS – Limited Access Manager CenterSimilar to System Admin but customized – Example Madonna Shafer (436877)
Manager Can access tabs Dashboard, Review (Cone health reports), Communicate, No access to manage center Similar to Mentor – Example Chuck Ainsworth
Manager External None assigned at this time
ServiceCenterAdmin Access to most of the tabs and some of Manage CenterSimilar to System Admin but customized – Example Terry.Edwards
System Administrator Access to all of the tabs and most of Manage CenterExample – Melissa.Fling
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
MGMA Configuration Management
• Transcripts • Certificates
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.35
On-line Reports – Top 10 Report Location What does it do?Individual module for Ess and BCBusOps – Scorm report
Custom – Training History
Used in all on on-line courses and gives the quiz data from the Captivate file. Can be per cohort or module. Run after each completed fac led and 8 weeks post FY for self study weekly
BootCAMPTask –Scorm report
EssentialTASK – Scorm report
Custom – Training History
Task Report - Facilitator Led Homework Assignments for each module feedback from Facilitator – daily and after each cohort
ScholarshipAppN – Scholarships Non RS
Custom – Exam Results
Report of completed exams with a score of 99 or higher
ScholarshipRS – Scholarship RS App
Custom – Exam Results
Report of completed exams with a score of 99 or higher
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.36
On-line Reports – Top 10 Report Location What does it do?
ExamStatus – Exam Overall Status
Custom – Exam Results
Runs an Exam report pre/post for essentials fac led. Also for Large Group Essentials
ParticpantResu – PARTresult
Custom – Exam Results
Runs a report of exam results for essentials fac led and scholarship
EssentialsPart – Essentials Participation
Custom – Learning Program Detail
Runs a report per cohort that give detail to all the modules and status of Learner per module (f14bc3) use daily?
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.37
On-line Reports – Top 10 Report Location What does it do?
R202 - Enrollment Summary for specified programs
Learning Report
Overall enrollment and status for learners in a cohort. Example s14fm. Could be used daily report tasks
R205NL – Awarded Certification by Participant
Learning Report
Runs a report for all certificates awarded by Organization (members external)
R258 – Learner Attendance for a Course Session
Learning Report
Webinar transfer of live registrants to the On-demand (virtual classroom)
R502 – Program Completion Status
Compliance Report
Completion status for modules in a program Example s14egpm
Copyright 2014. Medical Group Management Association® (MGMA®). All rights reserved.
Thank you
Questions?