Lm Household Services

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HE-(Housekeeping) Household Services Page 1

INTRODUCTION

Technology and Livelihood Education (TLE) is one of the nomenclature in the

implementation of the K to 12 Basic Education Program (BEP) composed of four

components; namely, Agri-Fishery Arts, Home Economics, Industrial Arts and

Information and Communication Technology. In this module, the focus is on Home

Economics mini-courseHOUSEHOLD SERVICES.

In this course, you will be trained in providing quality, effective, and efficient

household services which require full understanding of its concepts and principles. This

will also be a venue for you to assess yourself and identify aspects of business that you

need to be familiar before you take the plunge into the world of work.

The Department of Education is revitalizing its resources to lead the young mindsand to prepare them to be a skillful member of the labor force. It is in honing of the skills

that learners can assure to have an edge among his/her fellow job seekers.

Thus, this module is focused on the Process and Del ivery. Each part is

enriched with different activities that will assess your level in terms of skills and

knowledge that you are expected to demonstrate after completing this learning material.

They are What to Know, What to Process, What to Reflect and Understand, and

What to Transfer.

So, explore and experience the K to 12 TLE modules and be a step closer to asuccessful household service provider.


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At this point, you are heading into

meaningful activities and learning

encounters. Complete the exercises andanswer the worksheets to experience

practical learning.

ENJOY YOUR JOURNEY!

LEARNING GOALS/TARGETS

At the end of this module, you, as a learner, are expected to:

formulate plan to get the best job opportunities;

demonstrate understanding of the concepts and principles of housekeeping; and,

provide quality, marketable, profitable, efficient, and effective housekeeping

services based on the prescribed standards.

***


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PRE-ASSESSMENT

Directions: Each item in this test is composed of a question or an incompletestatement with options lettered A, B, C, and D. Read each item, then

select the best or the correct option that answers the question or completethe statement.

1. This refers to the ability to habitually work diligently and for long hours.A. Goal-oriented C. Risk-takerB. Hardworking D. Self-confidence

2. Albert works hard to achieve good results in the tasks that he had been given. Whichof these traits does he possess?

A. Goal-oriented C. Risk-takerB. Hardworking D. Self-confidence

3. Which of these traits expresses self-assurance in ones own ability to complete adifficult task or meet a challenge?


4. Which of these competencies makes a personal sacrifice or applies extraordinaryeffort to complete a job with customers satisfaction?

A. Committed C. Risk-takerB. Coping up with failure D. Self-confidence

5. This refers to the ability of a person to place himself/herself in situations involving achallenge or moderate risk.A. Committed C. Risk-takerB. Coping up with failure D. Self-confidence

6. This competency of a successful household service provider is characterized bydoing things before asked or forced to by events and acting to extend the businessinto new products and services.

A. Committed C. Seeking opportunityB. Coping up with failure D. Self-confidence

7. Which of these competencies develops or uses procedures to ensure that work iscompleted on time or that work meets agreed upon standards of quality?A. Coping up with failure C. Setting own standardB. Willing to listen D. Self-confidence


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8. Which of these traits does personal research on how to provide a product or servicefrom clients, suppliers or competitors?

A. Seeking information C. Setting own standardB. Willing to listen D. Self-confidence

9. Kamille takes personal responsibility for the performance necessary to achieve hergoals and objectives. What trait does she show?A. Coping up with failure C. Setting own standardB. Willing to listen D. Self-confidence

10. Which among the following clusters of PECs emphasize goal setting, informationseeking, and systematic monitoring?

A. Achievement C. PlanningB. Empowering D. Power cluster

11. The technique in generating business idea that usually uses a questionnaire or is

done through interview is known as:A. Complaints C. Mass mediaB. Brainstorming D. Surveys

12. A source of business idea of which the objective is to come up with as many ideasas possible

A. Brainstorming C. Personal skillsB. Complaints D. Mass media

13. Which of the following rules of brainstorming does not hitch hike zany or crazyideas?

A. Dont criticize the ideas of others C. Freewheeling is encouragedB. Quantity is desirable D. Quality is encouraged

14. The best reason for conducting a market survey is toA. Avoid competitions C. Disregard marketing mixB. Know the market conditions D. Know the customers

15. These are within the reach of the household service provider in terms of competencyand legal requirements.

A. Availability of resources and skills C. Meeting objectivesB. Competitiveness D. Return on investment

16. This refers to the people who have the experience, know-how, and desirableattributes.

A. Competition C. EnvironmentB. Capital, technology and resources D. Management team


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17. Which of these provides durable time and acceptable returns or rewards for theeffort required?

A. Availability of resources and skills C. Meeting objectivesB. Competitiveness D. Return on investment

18. Which of the following statements is not a rule in brainstorming?A. Dont criticize or judge the ideas of others.B. Freewheeling is encouraged.C. Quality is much desirable.D. Combine and improve upon the ideas of others.

19. This is where the firm first determines the needs, wants and values of a targetmarket, then adapts the firm to satisfy these needs and wants more efficiently thanits competitors.

A. Product concept C. Marketing conceptB. Selling concept D. Buying concept

20. Which of the following statements best defines marketing strategy of a smallbusiness?

A. Determine the needs of their customers.B. Analyze their competitive advantage.C. Select specific markets to serve.D. Determine how to satisfy those needs.

21. Which of the following best describes the type of footwear that a housekeepingattendant or crew should wear while at work?

A. Closed-toe shoes C. Low-heeled pumpsB. Non-slip sandals D. Steel-toe safety shoes

22. Alex, a housekeeping attendant, has been asked to deliver a box of supplies to theback of the house. Alex would most likely deliver the supplies to which of thefollowing locations?

A. The guest room C. The kitchenB. The receiving area D. The parking lot

23. A housekeeping manager has asked Laura, a housekeeping room attendant, toensure that the par stock is sufficient. Which of the following standards shouldLaura use to determine if par stock is sufficient?

A. Enough reserve supplies in case of an emergencyB. Enough supplies to clean each room onceC. Enough supplies for daily dutiesD. Enough supplies to last one week


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24. In order to maximize the service life of a vacuum while ensuring that rooms areproperly cleaned, how often should a housekeeping room attendant check vacuumbags and filters?

A. Daily C. WeeklyB. Monthly D. As needed

25. Marvin, a new housekeeping room attendant, has been asked to vacuum his firstguest room. Which of the following would be the best way for Marvin to proceed?

A. Start at one side and move to the other.B. Start at the door and work into the back of the room.C. Start at the farthest point and back out of the room.D. Start near the center and work outwardly.

26. Richell, a housekeeping attendant, is vacuuming a guest room. Which of thefollowing vacuum attachments should Richell use to clean the ledges, corners, andfurniture corners?

A. Crevice tool C. Floor brushB. Power nozzle D. Small brush

27. Sheryl, a housekeeping room attendant, is cleaning a guest room. There are bottlecaps and coins on the carpet. Which of the following is the best way to pick up thebottle caps and coins?

A. With a carpet sweeper C. With a vacuumB. With a whisk broom D. With her hands

28. Which of the following is the most appropriate tool to use for sweeping outsideareas?

A. Floor brush C. Push mopB. Small whisk brush D. Wet mop

29. Which of the following should a housekeeping room attendant wear when stripping abed in a guest room?

A. An apron C. Disposable glovesB. Proper footwear D. A safety mask

30. Which of the following is the most appropriate way for a housekeeping roomattendant to strip the sheets from a bed in a guest room?

A. Fold sheet inward.B. Shake the sheets briskly.C. Fold sheets toward the outside.D. Crumple the sheets into a ball.

***


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LEARNING GOALS/ TARGETS

As you go through this module, you will be able to assess yourself with thecharacteristics and competencies in providing quality, efficient, and effective indoorhousekeeping services.

You may now set your learning goals and targets so that you will be guidedaccordingly as you go through this module.

Provide an honest answer on each item below.

MY GOALS ARE THE REFLECTIONS OF WHAT I WANT TO BE.MY GOALS ARE.

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

MY TARGETS ARE THE MEANS TOWARDS THE ACHIEVEMENT

OF MY GOALS.

MY TARGETS ARE.

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________

________________________________________________________


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KNOW

Activity 1. Open-Ended Statement

Directions: Complete the clauses below with your opinion or prior knowledge aboutindoor housekeeping.

The interior of a house or office should be cleaned, sanitized and organizedregularly to protect each member of the family or worker in the office from bacterial orviral contamination or physical hazards that can cause illness and disease. Likewise,maintenance of conducive environment or workplace for the occupants or workerspromotes ease and productivity.

The important areas that must be cleaned and sanitized are those that havedirect contact with the body such as toilets and bathrooms, urinals, lavatories and theiraccessories.

The accessories or amenities include towels, linens, beddings, glasses, tablewares, pieces of furniture, appliances, and kitchen wares.

For efficient and effective housekeeping, the office, house or any building musthave appropriate cleaning equipment, tools, and supplies. They are the following:

What I know about ______________________________________________________

_______________________________________________________________________

What I can do in relation to _______________________________________________

_______________________________________________________________________

What I understand about________________________________________________

_______________________________________________________________________


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Cleaning and Sanitizing Equipment

Cleaning Tools

Cleaning and sanitizing equipment should be checked or maintained before and

after using, used with proper care, scheduled a routine or regular check-up of its wiring

to avoid breakdown. Also, following manufacturers instruction will prolong its lifespan

and reduce budget allocated for maintenance.

Vacuum cleaner

It is used to eliminatedust particles fromcarpet surfaces,upholstered furnitureand even hardsurfaces.

Floor polisher

It is used in scrubbing,stripping and polishinghard floor surfaces andalso vinyl, woodparquet, etc

Carpet sweeper

This is used to pick-updirt and particles fromthe carpet.

Hydro-Vacuum orWet and dry vacuum

It is an all-purposevacuum for dry andwet surfaces. It is alsoused for absorbingwater in flooded or wetsurface.

Carpet Extractor

It is designated for dryfoam shampooing ofcarpets. It removes dirtthat sticks to orpenetrates into thecarpet layers.

Cart or Trolley

It is used for stockingcleaning supplies andchemicals so as tomake cleaning easierand faster.


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Scouring Pads

Green: For scrubbingpurposes onlyWhite: for cleaningpainted surfaces,glass mirrors, marbleand porcelain.

Dustpan

This is used to scoopthe dirt and wastes onthe floor.

Dusting clothes

This is used for dustingwooden and paintedparts.

Polishing Cloth

This cloth is used for

polishing metal surfaceslike bathroom fixtures.

Mop with mop handle

It is used for manualfloor mopping.

Floor and windowSqueegees

This is needed to removeexcessive water from thesurface and corners. Italso speeds up thedrying process.

Cleaning Broom

This broom is used toremove cobwebs inthe ceiling.

Soft Broom and StickBroom

This is used forsweeping away dirt anddust.

Cleaning and Sanitizing Tools and Materials

It i

Toilet bowl brush

It is used for cleaningtoilet bowls.


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Oilers

This is applied on toolsto inhibit rust.

Sponges

These are used forcleaning fine surfaces.

Buckets

Buckets and mops areused for cleaning floors,walls and other parts of

the building.

Cleaning tools and materials play important roles in housekeeping tasks. The

adequacy and appropriateness of utilizing tools contribute to attaining quality standards.

However, observing proper handling of tools, full awareness of the manufacturers

instructions and asking assistance from your classmates, colleagues or teachers

whenever necessary will lead to productivity, effectiveness, and efficiency.

Tongs

These are used forpicking up dirt andcigarette butts foundon the ashtrays.

Trash Bags

The plastic bags serveas under liners forgarbage containers sothat the wet garbagedoes not penetrate intothe corners of surfaces.


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Wood Polish Insecticides

These are used infumigation andelimination of insectsand pests.

Methylated Spirit

This chemical is usedfor polishing all glasssurfaces such asmirrors, windows, etc.

Air freshener

This is sprayed in theroom in order toremove foul odor inguestrooms, comfortrooms or any area withfoul odor.

Muriatic acid

This is used only forremoving cement orplastic remains fromfloors. This is notadvisable for toiletbowls since it is verystrong and it candamage the tiles.

Cleaning Chemicals

This is used to polishwood surface,leather and imitation-leather surfaces.

In as much as the chemicals are toxic, utmost care should be observed inutilizing or handling chemical solutions. For example, highly combustible chemicalsmust never be used near fire or flame. Using them sparingly with care or guidance of anexpert is important to avoid possible accident or wastage.


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Activity 2. Formative Assessment

Directions: Match each purpose/proper use in the left column with the appropriatesupplies/chemicals/equipment in the right column.

1. It picks up dirt and particles from the carpet by A. Air freshenerpressing the handle and pushing towards dirt.

2. It is used for dusting wooden and painted parts. B. Carpet sweeper

3. It is a chemical used to expedite draining of clogs. C. Drain cleaner

4. It is used for cleaning toilet bowls. . D. Dusting cloth

5. This tool has rubber strip for cleaning glass

surfaces (window). E. Insecticide

6. This is used for picking up dirt and cigarette butts. F. Oiler

7. It is applied in hinges of doors so as to G. Mentholated spiritprevent squeaking sounds.

8. It is used for fumigation so as to eliminate pest H. Muriatic acidand insect.

9. It is a chemical sprayed in the room in order to remove I. Squeegeefoul odor.

10. This chemical is not advisable for toilet bowls J. Toilet bowl brushbecause it can the damage the tiles.

K. Tongs


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Safety Measures in Doing Household Tasks

Housekeeping is not just cleanliness. It includes keeping work areas neat andorderly; maintaining halls and floors free of slip and trip hazards; and removing of wastematerials (e.g. paper, cardboard) and other fire hazards from work areas.

Safe Use

Risks can vary greatly. It is important that whoever uses any tool or piece ofequipment as part of his/her job does so with care. To ensure safe use, employers mustorient workers and provide necessary information. They must also check that workershave the appropriate qualifications to use high-end tools and equipment. In addition, aspart of their health and safety strategy, employers should offer orientation and training.This isnt necessary forcommon tools, but when certain tools and equipment change,orientation and orientation improves skills and reminds users of safety procedures.

Material handling safety

Handling material is a daily function in the workplace. All too often it is a tasktaken for granted, with little knowledge of or attention to the consequences if doneincorrectly.

The National Safety Council recommends power lifting, protect yourself, use thecorrect hand protection, wear gloves to prevent cuts, and wear safety shoes to preventinjury while doing any task.

Similarly, in determining load to carry consider these tips:

1. Determine if you can carry a load comfortably; tip it on its side.2. Get help if the load is too big or bulky for one person. Check for nails,

splinters, rough strapping, and rough edges.3. Lift it right.4. Make sure your footing is solid.5. Keep your back straight with no curving or slouching.6. Center your body over your feet.7. Get a good grasp on the object and pull it close to you. Lift with your legs, not

your back.8. Move your feet to turn.9. Don't twist your back.10. Don't try to carry a big load.


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PHILIPPINE OCCUPATIONAL HEALTH AND SAFETY STANDARDS

Occupational Safety and Health

This is a cross-disciplinary area concerned with protecting

the safety, health and welfare of people engaged in work. The goal of all occupationalsafety and health programs is to foster a safe work environment.

As a secondary effect, it may also protect co-workers, family members,employers, customers, suppliers, nearby communities, and other members of the publicwho are impacted by the workplace environment. It may involve interactions amongmany subject areas, including medicine, occupational well-being, public health, safetyengineering / industrial engineering, chemistry, health physics and others.

The Occupation Safety and Health Center (OSHC) in the country is establishedby Executive Order (EO) No. 307. The implementing rules and regulations are issued by

the Employees Compensation Commission (ECC). These Implementing Rules andRegulations are issued pursuant to the authority of the ECC under Section 8 of EO No.307 establishing OSHC.

The main objectives of the OSHC are as follows:1. Prevent, eliminate or reduce work-related injuries, illnesses and deaths:2. Effectively implement occupational health and safety programs that will

promote health, efficiency and general well-being among Filipino workersthrough the improvement of the quality of his working life; and,

3. Establish training center to prevent industrial diseases and to promoteoccupational safety.

Hazards and Risks and its Effects

A hazard is a situation that poses a level of threat to life, health, property,orenvironment. Most hazards are dormant or potential, with only a theoretical risk ofharm. However, once a hazard becomes "active", it can create an emergency situation.

A hazard does not exist when it is not happening. A hazardous situation that has cometo pass is called an incident. Hazard and vulnerability interact together to create risk.

Hazards are sometimes classified into three modes:

1. Dormant - The situation has the potential to be hazardous, but no people,property, or environment is currently affected by this. For instance, a hillsidemay be unstable, with the potential for a landslide, but there is nothing belowor on the hillside that could be affected.

2. Armed - People, property, or environment are in potential harm's way.
http://en.wikipedia.org/wiki/Crossdisciplinarityhttp://en.wikipedia.org/wiki/Safetyhttp://en.wikipedia.org/wiki/Healthhttp://en.wikipedia.org/wiki/Quality_of_lifehttp://en.wikipedia.org/wiki/Public_healthhttp://en.wikipedia.org/wiki/Safety_engineeringhttp://en.wikipedia.org/wiki/Safety_engineeringhttp://en.wikipedia.org/wiki/Industrial_engineeringhttp://en.wikipedia.org/wiki/Chemistryhttp://en.wikipedia.org/wiki/Health_physicshttp://en.wikipedia.org/wiki/Lifehttp://en.wikipedia.org/wiki/Healthhttp://en.wikipedia.org/wiki/Propertyhttp://en.wikipedia.org/wiki/Natural_environmenthttp://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Emergencyhttp://en.wikipedia.org/wiki/Incident_managementhttp://en.wikipedia.org/wiki/Vulnerabilityhttp://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Landslidehttp://en.wikipedia.org/wiki/Landslidehttp://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Vulnerabilityhttp://en.wikipedia.org/wiki/Incident_managementhttp://en.wikipedia.org/wiki/Emergencyhttp://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Natural_environmenthttp://en.wikipedia.org/wiki/Propertyhttp://en.wikipedia.org/wiki/Healthhttp://en.wikipedia.org/wiki/Lifehttp://en.wikipedia.org/wiki/Health_physicshttp://en.wikipedia.org/wiki/Chemistryhttp://en.wikipedia.org/wiki/Industrial_engineeringhttp://en.wikipedia.org/wiki/Safety_engineeringhttp://en.wikipedia.org/wiki/Safety_engineeringhttp://en.wikipedia.org/wiki/Public_healthhttp://en.wikipedia.org/wiki/Quality_of_lifehttp://en.wikipedia.org/wiki/Healthhttp://en.wikipedia.org/wiki/Safetyhttp://en.wikipedia.org/wiki/Crossdisciplinarity


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3. Active - A harmful incident involving the hazard has actually occurred. Oftenthis is referred to not as an "active hazard" but as an accident, emergency,incident, ordisaster.

TYPES OF HAZARD

Biological

A biological hazard is one originating from an organism that is foreign (inpresence or concentration) to the organism being affected. Many biological hazards areassociated with food, including certain viruses, parasites, fungi, bacteria, and plant andseafood toxins. Pathogenic Campylobacter and Salmonella are common food bornebiological hazards. The hazards from these bacteria can be avoided through riskmitigation steps such as proper handling, storing, and cooking of food. Disease inhumans can come from biological hazards in the form of infection by bacteria, viruses,

or parasites.

Chemical

A chemical can be considered a hazard if by virtue of its intrinsic properties cancause harm or danger to humans, property, or the environment. Some chemicals occurnaturally in certain geological formations, such as radon gas orarsenic. Otherchemicals include products with commercial uses, such as agricultural and industrialchemicals, as well as products developed for home use. Pesticides, which are normallyused to control unwanted insects and plants, may cause a variety of negative effects onnon-target organisms.

Mechanical

A mechanical hazard is any hazard involving a machine or process. Motorvehicles, aircraft, and air bags pose mechanical hazards. Compressed gases or liquidscan also be considered a mechanical hazard.

Physical

A physical hazard is a naturally occurring process that has the potential to createloss or damage. Physical hazards include, but are not limited to, earthquakes, floods,and tornadoes. Physical hazards often have both human and natural elements. Floodproblems can be affected by climate fluctuations and storm frequency, both naturalelements, and by land drainage and building in a flood plain, human elements. Anotherphysical hazard, X-rays, are naturally occurring from solar radiation, but have beenutilized by humans for medical purposes; however, overexposure can lead to cancer,skin burns, and tissue damage.
http://en.wikipedia.org/wiki/Accidenthttp://en.wikipedia.org/wiki/Emergencyhttp://en.wikipedia.org/wiki/Disasterhttp://en.wikipedia.org/wiki/Biological_agenthttp://en.wikipedia.org/wiki/Salmonellahttp://en.wikipedia.org/wiki/Radon_gashttp://en.wikipedia.org/wiki/Arsenichttp://en.wikipedia.org/wiki/Earthquakeshttp://en.wikipedia.org/wiki/Floodshttp://en.wikipedia.org/wiki/Tornadohttp://en.wikipedia.org/wiki/Flood_plainhttp://en.wikipedia.org/wiki/Solar_radiationhttp://en.wikipedia.org/wiki/Cancerhttp://en.wikipedia.org/wiki/Cancerhttp://en.wikipedia.org/wiki/Solar_radiationhttp://en.wikipedia.org/wiki/Flood_plainhttp://en.wikipedia.org/wiki/Tornadohttp://en.wikipedia.org/wiki/Floodshttp://en.wikipedia.org/wiki/Earthquakeshttp://en.wikipedia.org/wiki/Arsenichttp://en.wikipedia.org/wiki/Radon_gashttp://en.wikipedia.org/wiki/Salmonellahttp://en.wikipedia.org/wiki/Biological_agenthttp://en.wikipedia.org/wiki/Disasterhttp://en.wikipedia.org/wiki/Emergencyhttp://en.wikipedia.org/wiki/Accident


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Ergonomic

It is a physical factor within the environment that harms the musculoskeletalsystem. Ergonomic hazards include uncomfortable workstation height and poor bodypositioning. Ergonomic hazards are caused by poorly designed workplaces or

processes. Examples are poor lighting, or a job that requires you to repeat the samemovement over and over. An office receptionist that has to type an abundant amount ofdocuments may be affected by ergonomic hazards. If she/he is not seated well he/shemight have back pain, neck pain, bad eye sight and leg cramps.

One of the most basic health practices in any workplace is being free fromcommon workplace hazard. Workplace hazards vary from one working environment toanother. Because there are so many types of hazards, the three that will be discussedare mechanical hazards, biological hazards, and chemical hazards.

Activity 3. Formative Assessment

Directions: Tell whether the following sentences are true or false. If false,supply the correct word that will make the sentence right.

1. A hazard is a condition that poses a level of threat to life, health, property,orenvironment.

2. The situation has the potential to be hazardous, but no people, property, orenvironment is currently affected by this is categorized as active hazard.

3. For every company, all job descriptions must have occupational hazards.4. Accident prone areas should have signs that warn people.5. Risk is defined as the probability that exposure to a hazard will lead to a positive

consequence.6. All chemicals are hazardous to man.7. Ergonomics hazards include earthquakes, floods, and tornadoes.8. Ergonomics is a physical factor within the environment that harms the

musculoskeletal system.9. Compressed gases or liquids can also be considered a mechanical hazard.10. Pesticides are normally used to control unwanted insects and plants and may

cause a variety of negative effects to non-target organisms.11. A hazardous situation that has come to pass is called an accident.12. Regular medical checkups that will monitor the employees health can also

prevent the transfer of diseases between employees.13. A biological hazard is one originating from an organ that is foreign to the

organism being affected.14. Motor vehicles, aircraft, and air bags pose mechanical hazards.15. Removing occupational hazards is only one way of improving worker protection.
http://en.wikipedia.org/wiki/Lifehttp://en.wikipedia.org/wiki/Healthhttp://en.wikipedia.org/wiki/Propertyhttp://en.wikipedia.org/wiki/Natural_environmenthttp://en.wikipedia.org/wiki/Earthquakeshttp://en.wikipedia.org/wiki/Floodshttp://en.wikipedia.org/wiki/Tornadohttp://en.wikipedia.org/wiki/Incident_managementhttp://en.wikipedia.org/wiki/Biological_agenthttp://en.wikipedia.org/wiki/Biological_agenthttp://en.wikipedia.org/wiki/Incident_managementhttp://en.wikipedia.org/wiki/Tornadohttp://en.wikipedia.org/wiki/Floodshttp://en.wikipedia.org/wiki/Earthquakeshttp://en.wikipedia.org/wiki/Natural_environmenthttp://en.wikipedia.org/wiki/Propertyhttp://en.wikipedia.org/wiki/Healthhttp://en.wikipedia.org/wiki/Life


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Chart of Cleaning

Paying close attention to crucial areas such as toilet seat and flush handle is a

paramount concern of all housekeeping crews or attendants. Proper use and storage ofcleaning chemicals are once again stressed.

***

Cleaning Standards

Floor Cleaning

Polishing

Vacuuming

Finishing

Mopping

Sweeping

Bedroom Cleaning

Bed making

Waste disposal

Surface cleaning

Arranging of furniture

and fixtures

Dusting/Cleaning offixtures

Bathroom Cleaning

Waste disposal

Surface cleaning

Toilet bowl cleaning

Dusting/Cleaning of

fixtures

Lavatory cleaning

Living Room Cleaning

Dusting/Cleaning

furniture and fixture

Moping the floor

Cleaning the windows,

mirror or glass

Vacuuming carpeted

areas

Kitchen Cleaning

Disposing wastes

properly

Cleaning all kitchen

equipment and

appliances

Disinfecting the area

Cleaning the cabinet


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PROCESS

Activity 1. Role Playing

Directions: Form small groups and role play your assigned tasks.

Group A: Cleaning a kitchenGroup B: Bathroom cleaningGroup C: Cleaning a living roomGroup D. Cleaning a dining roomGroup E: Making up a bedroom

Task B. Oral Presentation Rubric

Oral Presentation Rubric

Very good(has nomore thanthree minor

errors)

Satisfactory(has four tosevenerrors)

Poor(has morethan

sevenerrors)

1. Gave an interesting introduction

2. Presented clear explanation of topic

3. Presented information in logical manner

4. Used complete sentence

5. Offered a concluding summary

6. Spoke clearly, correctly, distinctly, and

confidently7. Maintained eye contact

8. Maintained acceptable posture.

9. Utilized audio-visual aids

10. Handled questions and comments

Total

Grand Total

Part of housekeeping objectives is safeguarding of physical facilities, equipment,and other valuable assets. This includes dealing with emergencies, health and safety ofall the employees and guests, working with colleagues and handling guests.

Establishing a secure house or office should be the managements concerns.Fire prevention and control should deal with proper housekeeping, use ofnoncombustible materials for cleaning, provision of functional sprinklers and warningsystems, conduct of fire and evacuation drills, emergency training of staff, and display ofappropriate emergency signs and tags.


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Likewise, it is a must that every member of the family or an organization isprepared for any natural disaster such as earthquakes, floods, or landslides throughproper education and emergency drills.

SAFETY REGULATIONS

A. The Philippines Clean Air Act of 1999

The Clean Air Act is the constitutional law designed to make sure that all Filipinoshave air that is safe to breathe. Public health protection is the primary goal, though thelaw also seeks to protect our environment from damage caused by air pollution.

In 1999, Congress enacted Republic Act No. 8749, otherwise known as thePhilippine Clean Air Act, a landmark legislation setting a comprehensive air qualitymanagement policy and program which aims to achieve and maintain healthy air for allthe people in the Philippines.

The Clean Air Act is guided by the following principles:

1. Protect and advance the right of the people to a balanced and healthfulecology in accord with the rhythm and harmony of nature;

2. Promote and protect the global environment while organizing the primaryresponsibility of local government units to deal with environmental problems;

3. Recognize that the responsibility of cleaning the habitat and environment isprimarily area-based; and

4. Recognize that a clean and healthy environment is for the good of all andshould therefore be the concern of all.

B. Waste management

It is the collection, transport, processing, recycling, or disposal of wastematerials. Waste Management program helps manage hazardous chemical, radioactive,medical and other wastes safely and legally.

TYPES OF WASTE

Waste includes all items that people no longer have any use for, which theyeither intend to get rid of or have already discarded. Many items can be considered aswaste like household rubbish, sewage sludge, wastes from manufacturing activities,packaging items, discarded cars, old televisions, garden waste, old paint containers andothers. Thus, all our daily activities can give rise to a large variety of different wastesarising from different sources.


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Solid wastes

Solid waste is defined as any waste that is dry in form and is discarded asunwanted. Solid waste from general housekeeping is described as residential waste,refuse, household waste or domestic waste. Examples are plastics, styrofoam

containers, bottles, cans, papers, scrap iron, and other trashes.

Liquid Wastes

Liquid waste includes human waste, runoff (storm water or flood water), sullage,industrial wastewater and other forms of wastewater from different sources. Examplesare chemicals, oils, wastewater from ponds.

CLASSIFICATION OF WASTES ACCORDING TO THEIR PROPERTIES

Bio-degradable

Bio-degradable wastes are those that can be broken down (decomposed) intotheir constituent elements by bacteria and other microorganisms. The term can beapplied to both liquid and solid waste. Examples are human and animal wastes, foodwastes, papers, and agricultural wastes.

Non-biodegradable

Non-biodegradable trash is any discarded item that cannot be broken down byliving organisms. Non-biodegradable trash accumulates in the environment because itcannot return to its origins. Examples are plastics, bottles, old machines, containers andothers.

CLASSIFICATION OF WASTES ACCORDING TO THEIR EFFECTS ON HUMANHEALTH AND THE ENVIRONMENT

Hazardous wastes

Hazardous wastes are unsafe substances used commercially, industrially,agriculturally, or economically. Examples are paint, motor oil, pesticide, drain opener,prescription drugs, air fresheners, batteries.

Non-hazardous

Non-hazardous are safe substances used commercially, industrially,agriculturally, or economically. Examples are papers, cardboard, linings, wrappings,paper packaging materials, or absorbents.


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Reduce

RecoverRecycle

Reuse

Flow of Waste Management

Reduce - to buy less and use less.

Reuse - elements of the discarded item are usedagain.

Recycle - discards are separated into materialsthat may be incorporated into new products.

Recover - capturing useful material for waste toenergy programs.

C. Disaster Preparedness and Management

It aims to reduce, or avoid the potential loses from hazards, assure prompt andappropriate assistance to victims of disaster, and achieve rapid and effective recovery.

Disaster Management Cycle

Mitigation. This minimizes the effects of disaster.Examples: building codes and zoning; vulnerability analyses; public education.

Preparedness. This refers to planning how to respond.Examples: preparedness plans; emergency exercises/training; warning systems.

Response. This refers to the efforts to minimize the hazards created by adisaster.Examples: search and rescue; emergency relief.

Recovery. This refers to returning the community to normal.Examples: temporary housing; grants; medical care.

Activity 2. Slogan and Poster Making

Directions: Make a slogan and poster on the following topics:

1. Clean Air Act

2. Electrical and Fire Safety Code

3. Waste Management

4. Disaster Preparedness and Management


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Performance Rubric

Criteria Percentage

Workmanship 30%

Content (details of the output and appropriateness) 20%

Compliance to standards 15%

Totality (appearance, physical impact) 15%

Work habits and techniques 10%

Speed 10%

Total 100%

CONTINGENCY MEASURES AND PROCEDURES

A contingency plan is a written emergency procedure plan which describes whatactions must be taken to minimize hazards from fires, explosions or unplanned releasesof hazardous waste or hazardous waste constituents to air, soil or water.

What must a contingency plan include?

A description of the emergency procedures to be followed by facility personnel inresponse to fires, explosions, or any unplanned sudden or non-sudden release ofhazardous waste or hazardous waste constituents to the air, soil or water;

A description of arrangements agreed to by local police departments, firedepartments, hospitals, contractors, and state and local emergency response teams;

An up-to-date list of names, addresses and phone numbers (office and home) of allpersons qualified to act as emergency coordinator. When more than one person islisted, one must be designated as primary emergency coordinator and the othersmust be listed in the order in which they will assume responsibility as alternates;

An up-to-date list of all emergency equipment at the facility, including the locationand physical description of each item, along with a brief outline of its capabilities.Examples of emergency equipment include, but are not limited to, fire extinguishingsystems, communications and alarm systems, personnel protective equipment, spillcontainment or clean-up equipment, and decontamination equipment; and

An evacuation plan for facility personnel.

Evacuation

It is the immediate and rapid movement of people away from the threat or actualoccurrence of a hazard. Examples range from the small scale evacuation of a buildingdue to a bomb threat or fire to the large scale evacuation of a district because of a flood,bombardment or approaching weather system. In situations involving hazardousmaterials or possible contamination, evacuees may be decontaminated prior to beingtransported out of the contaminated area.
http://en.wikipedia.org/wiki/Weather_systemhttp://en.wikipedia.org/wiki/Contaminationhttp://en.wikipedia.org/wiki/Decontaminationhttp://en.wikipedia.org/wiki/Decontaminationhttp://en.wikipedia.org/wiki/Contaminationhttp://en.wikipedia.org/wiki/Weather_system


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Isolation

This refers to various measures taken to prevent contagious diseases from beingspread from a patient to other patients, health care workers, and visitors, or from othersto a particular patient. Various forms of isolation exist, some of which contact

procedures are modified, and others in which the patient is kept away from all others.

Decontamination

It is the reduction or removal of chemical agents. It may be accomplished byremoval of these agents by physical means or by chemical neutralization ordetoxification.

Activity 3. Minute Paper

Directions: Explain the importance of having a contingency plan for anemergency case. Use the rubric below for your scoring guide.

CriteriaExcellent

VerySatisfactory

Satisfactory Poor Score

Clarity 30%

( 29-30 )Clearrelationshipbetweenconcepts.

( 26-27 )Relationshipbetweenconcepts isevident

( 24-25 )Unclearrelationshipbetweenconcepts

( 22-23 )Little or Noattempt atall toexplain

Comprehen-siveness25%

( 24-25 )

Informationis clear,accurate,and precise

( 21-22 )

Information isaccurate

( 19-20 )

Information isinaccurate

( 17-18 )

Little or Noattempt atall toexplain

Coherence25%

( 24-25 )Logicalorganizationfromcomponentsto sub-components

( 21-22 )Componentsand sub-componentsare present.

( 19-20 )Componentsand sub-componentsare notorganized


Presentation20%

( 19-20 )Presentationis orderlyand effective

( 16-17 )Presentationis orderly

( 14-15 )Presentationis not orderly


Total Score
http://en.wikipedia.org/wiki/Contagious_diseasehttp://en.wikipedia.org/wiki/Patienthttp://en.wikipedia.org/wiki/Patienthttp://en.wikipedia.org/wiki/Contagious_disease


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Good intra- and inter-relationships between and among colleagues and guestsshould indicate the following:

Guests concerns are addressed and assisted with courtesy,

Warm dealings with colleagues and guests,

Complaints are treated with tactfulness, and

Good deeds are well appreciated.

HOUSEHOLD WORKERS ETHICAL RESPONSIBILITIES

Respect. Household workers should treat colleagues with respect and should fosteraccurately and fairly the qualifications, views, and obligations of colleagues. Theyshould cooperate with household work colleagues when such cooperation serves thewellbeing of clients.

Confidentiality. Household workers should respect confidential information shared by

colleagues in the course of their working relationships.

Consultation. Household workers should seek the advice and counsel of colleagueswhenever such consultation is in the best interest of clients.

Sexual Relationships. Household workers should avoid engaging in sexualrelationships with colleagues when there is potential for a conflict of interest.

Sexual Harassment. Household workers should not sexually harass colleagues.Sexual harassment includes sexual advances, sexual solicitation, requests for sexualfavors, and other verbal or physical conduct of a sexual nature.

Impairment of Colleagues. Household workers who have direct knowledge of a socialwork colleagues impairment that is due to personal problems, psychosocial distress,substance abuse, or mental health difficulties and that interferes with practiceeffectiveness should consult with that colleague when feasible and assist the colleaguein taking remedial action.

Incompetence of Colleagues. Household workers who have direct knowledge of ahousehold work colleagues incompetence should consult with that colleague whenfeasible and assist the colleague in taking remedial action.

Household Workers Ethical Responsibilities as Professionals

Competence. Household workers should accept responsibility or employment only onthe basis of existing competence or the intention to acquire the necessary competence.


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Discrimination. Household workers should not practice, facilitate, or collaborate withany form of discrimination on the basis of race, ethnicity, national origin, color, sex,sexual orientation, gender identity or expression, age, marital status, political belief,religion, immigration status, or mental or physical disability.

Private Conduct. Household workers should not permit their private conduct tointerfere with their ability to fulfill their responsibilities.

Dishonesty, Fraud, and Deception. Household workers should not participate in, or beassociated with dishonesty, fraud, or deception.

Impairment. Household workers should not allow their own personal problems,psychosocial distress, legal problems, substance abuse, or mental health difficulties tointerfere with their performance.

Misrepresentation. Household workers should ensure that their representations to

clients, agencies, affiliations, services provided, or results to be achieved are accurate.

Solicitations. Household workers should not engage in solicitation of testimonialendorsements (including solicitation of consent to use a clients prior statement as atestimonial endorsement) from current clients or from other people who are vulnerableto undue influence.

Activity 4. Formative Assessment (Guest Relation Skills)Directions: Evaluate your guest relations skills by answering the

following questions.

1. Which of the following behaviors is a good way to communicate with foreign-language speaking guests?

A. Raise your voiceB. Speak quicklyC. Work it out by yourselfD. Speak in a normal voice and use appropriate hand gestures

2. Which of these statements best defines good non-verbal communication?A. Be polite to the guestB. Be willing to help when a guest approaches you.C. Adapt your body language to what you are saying (posture, smile, etc.)D. Look at the ground when speaking to guest

3. What should you do if you have to communicate with visually-challenged guest?A. Approach the guest as you would anyone else.B. Take the guest by the arm and speak to him/her.C. Notify the guest when approaching him/her.D. Go find your teacher or supervisor


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For questions 4-12, please fill in the blanks using the list of words below.

resources propertys facilities activitiesstaff meetings attractions info desk

hours of operation memos co-workers

In order to become familiar with your propertys facilities and services, you shouldattend ______ (4) ______________, ask your __________(5)__________, consult thepropertys brochures and read ________(6)____________.

You should know the different types of rooms, the location of the ______ (7)____________and their _________ (8) ____________. A guest might ask you forinformation on the main ________ (9) ____________ and ______ (10)

______________ in the area. If a guest asks you something and you do not know the

answer, refer them to other ______ (11) _______________ such as _______ (12)_____________.

REFLECT AND UNDERSTAND

Activity 1. Speculative Journal Writing

Directions: Fill in the table below with your speculative thoughts and ways to avoid

them.

Types of accident ordisaster

Speculations Ways to avoid them

1. Floods

2. Fire

3. Guest strain

4. Chemical spillage

5. Riots


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Writing Rubrics

Directions: The paper will be given one of the three scores: Q, A, or NA. The presenterwill present the paper with these descriptors in mind:

Criteria DescriptionsQuality Can easily complete process

has no more than three minor errors (mechanics, word choice,sentence structure)

captures message fully

Acceptable Take some efforts to complete process

has four to seven minor errors (mechanics, word choice,sentence structure)

captures message partially

Not Acceptable Cannot complete process

has more than seven errors (mechanics, word choice, sentence

structure) does not capture message

Activity 2. Household Precautions

1. Create the various safety signs and tags. Paste one signage in the box.

2. Visit the Occupational Safety and Health Administration (OSHA) site. Select onepolicy on handling or mitigating emergencies and write your reactions or commentson a separate sheet. Write your summary in the box.


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Activity 3. Research and InvestigateDirections: Visit at least two schools, research and investigate their risk reduction andemergency management policy and plan. You will be rated using the criteria below:

Criteria for Term or Research Paper

Qualities & Criteria Poor (0-80) Good (80-90) Excellent (90-100)Format/Layout (15%)

Presentation of thetext

Structuring of text Follows

requirements oflength, font andstyle.

Follows poorly therequirements relatedto format and layout.

Follows, for the mostpart, all therequirements relatedto format and layout.Some requirementsare not followed.

Closely follows all therequirements relatedto format and layout.

Content/Information

(50%)

All elements of thetopics areaddressed.

The information istechnically sound

Information isbased on carefulresearch.

Coherence ofinformation

The essay is not

objective andaddresses poorly theissues referred in theproposed topic. Theprovided informationis not necessary ornot sufficient todiscuss these issues.

The essay is objective

and for the most partaddresses with an indepth analysis mostof the issues referredin the proposed topic.The providedinformation is, for themost part, necessaryand sufficient todiscuss these issues.

The essay is objective

and addresses withan in depth analysisall the issues referredin the proposed topic.The providedinformation isnecessary andsufficient to discussthese issues.

Quality of Writing(25%)

Clarity ofsentences andparagraphs

No errors inspelling, grammarand use of English

Organization andcoherence of ideas

The essay is not wellwritten, and containsmany spelling errors,grammar errorsand/or use of Englisherrors. The essay isbadly organized, lacksclarity and/or does notpresent ideas in acoherent way.

The essay is wellwritten for the mostpart, without spelling,grammar or use ofEnglish errors. Theessay is for the mostpart well organized,clear and presentsideas in a coherentway.

The essay is wellwritten from start tofinish, withoutspelling, grammar oruse of English errors.The essay is wellorganized, andpresents ideas clearlyin a coherent way.

References (10%)

Soundness ofreferences

References are notappropriately usedand cited.

Most of thereferences areappropriately usedand cited.

All of the referencesare appropriatelyused and cited.

Source: Dr. Estella Porto


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TRANSFER

Activity 1. Communicate (Site Evacuation Plan Making)

Directions: Create a site or emergency evacuation plan of your house or school.

Criteria Descriptions Value

1 2 3 4

Display All parts are notclearly labeled.

Some parts areclearly labeled

Most partsare clearlylabeled.

All parts areclearlylabeled

Mechanicsand Spelling

There aremany mistakesin mechanicsand/or spelling.

There areseveralmistakes inmechanicsand/or spelling.

There areminormistakes inmechanicsand/orspelling.

There are nomistakes inmechanicsand/orspelling.

Presentation The brochure ispresented asvery difficult forthe audience tounderstand.

The brochure ispresented asdifficult for theaudience tounderstand.

The brochureis presentedas lessdifficult for theaudience tounderstand

The brochureis presentedwith ease forthe audienceto understand

Layout Layout isconfusing.Componentsare inconsistentand informationis missing.

Layout issomewhatorganized. Mostof thecomponents arenot organized.Partialinformation canbe located

Layout isalmostorganized.Mostcomponentsare consistentwithin thepublication.

Almost allinformationcan belocated.

Layout is wellorganized.There isconsistency initscomponentsthat allowsthe readers toeasily locateinformation.

Total

Students comments: __________________________________________________________

Teachers comments: _________________________________________________________


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Activity 2. GRASPS Model

Directions: Please prepare a Goal, Role, Audience, Situation, Product, Performanceand Performance and Standards and Criteria for Success (GRASPS) design in

providing housekeeping services at your home or in your office/school.

GRASPS Model

Goal Your task is to provide housekeeping services.

Role You are a housekeeping attendant and you need to provide quality,

effective and efficient housekeeping jobs or services.

Audience You are letting your classmates know the marvel of providinghousekeeping through quality, effective, and efficient services.

Situation The challenges involve preparing of housekeeping plan, performinghousekeeping tasks, and assessing performances.

Performance You will provide quality, effective, and efficient services using theconcepts and principles you have learned in housekeeping.

Standard forSuccess

Your service must meet the following standards: effectiveness,efficiency, and quality of services rendered.


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Sample Rubric for Performance

Dimension HighlySkilled

5

Skilled

4

ModeratelySkilled

3

Unskilled

2

NoAttempt

1Use oftools,equipment,andmaterials

Appropriateselection,preparation,and use ofmaterialsand tools/equipmentall the time

Appropriateselection,preparation,and use ofmaterialsand tools/equipmentmost of thetime

Appropriateselection,preparation,and use ofmaterials andtools/equipmentsometimes

Neverselects,prepares,and usesmaterialsand tools/equipment

No attemptto usetools/equipment

Application

ofprocedure

Systematic

applicationofproceduresall the timewithoutsupervision

Systematic

applicationofproceduresall the timewithminimumsupervision

Systematic

application ofproceduressometimeswith constantsupervision

Never

followssystematicapplication ofprocedureswithoutsupervision

No attempt

to applyproceduresto project

Safety/Workhabits

Highly self-motivatedandobserves all

safetyprecautionsat all times

Highly self-motivatedandobserves

most safetyprecautionsmost ofthe time

Highly self-motivated andobservessometimes

some safetyprecautions

Needs to bemotivatedand does notobserve all

safetyprecautions

Nomotivationand totallydisregards

precaution

Speed/Time

Workfinishedahead oftime

Workfinished,meetsdeadline

Work finishedclose todeadline

Workfinished waybeyonddeadline

No conceptof time

Maximum points: 20


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POST ASSESSMENT

Directions: Each item in this test is composed of a question or anincomplete statement with options lettered A, B, C, and D. Read each item, then selectthe best or the correct option that answers the question or complete the statement.

1. This refers to the ability to habitually work diligently and for long hours.A. Goal-oriented C. Risk-takerB. Hardworking D. Self-confidence

2. Albert works hard to achieve good results in the tasks that he had been given. Whichof these traits does he possess?


3. Which of these traits expresses self-assurance in ones own ability to complete a

difficult task or meet a challenge?A. Goal-oriented C. Risk-takerB. Hardworking D. Self-confidence

4. Which of these competencies makes a personal sacrifice or applies extraordinaryeffort to complete a job with customers satisfaction?


5. This refers to the ability of a person to place his/her self in situations involving achallenge or moderate risk.


6. This competency of a successful household service provider is characterized bydoing things before asked or forced to by events and acting to extend the business intonew products and services.

A. Committed C. Seeking opportunityB. Coping up with failure D. Self-confidence

7. Which of these competencies develops or uses procedures to ensure work iscompleted on time or that work meets agreed upon standards of quality?

A. Coping up with failure C. Setting own standardB. Willing to listen D. Self-confidence

8. Which of these traits does personal research on how to provide a product or servicefrom clients, suppliers or competitors?

A. Seeking information C. Setting own standardB. Willing to listen D. Self-confidence


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9. Kamille takes personal responsibility for the performance necessary to achieve hergoals and objectives.

A. Coping up with failure C. Setting own standardB. Willing to listen D. Self-confidence

10. Which among the following clusters of PECs emphasize goal setting, informationseeking, and systematic monitoring?A. Achievement C. PlanningB. Empowering D. Power cluster

11. The technique in generating business idea that usually uses a questionnaire throughinterview is known as:

A. Complaints C. Mass mediaB. Brainstorming D. Surveys

12. A source of business idea of which the objective is to come up with as many ideas

as possibleA. Brainstorming C. Personal skillsB. Complaints D. Mass media

13. Which of the following rules of brainstorming does not hitch hike zany or crazyideas?

A. Dont criticize the ideas of others C. Freewheeling is encouragedB. Quantity is desirable D. Quality is encouraged

14. The best reason for conducting a market survey isA. avoiding competitions C. by disregarding marketing mixB. know the market conditions D. knowing the customers

15. These are within the reach of the household service provider in terms ofcompetency and legal requirements.

A. Availability of resources and skills C. Meeting objectivesB. Being competitive D. Return on investment

16. This refers to the people who have the experience, know-how, and desirableattributes.

A. Competition C. EnvironmentB. Capital, technology and resources D. Management team

17. Which of these provides durable time and acceptable returns or rewards for effortrequired.

A. Availability of resources and skills C. Meeting objectivesB. Being competitive D. Return on investment


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18. Which of the following statements is not a rule in brainstorming?A. Dont criticize or judge the ideas of others.B. Freewheeling is encouraged.C. Quality is much desirable.D. Combine and improve upon the ideas of others.

19. This is where the firm first determines the needs, wants and values of a targetmarket, then adapts the firm to satisfy these needs and wants more efficiently than itscompetitors.

A. Product concept C. Marketing conceptB. Selling concept D. Buying concept

20. Which of the following statements best defines marketing strategy of a smallbusiness?

A. Determine the needs of their customers.B. Analyze their competitive advantage.

C. Select specific markets to serve.D. Determine how to satisfy those needs.

21. Which of the following best describes the type of footwear that a housekeepingattendant or crew should wear while at work?

A. Closed-toe shoes C. Low-heeled pumpsB. Non-slip sandals D. Steel-toe safety shoes

22. Alex, a housekeeping attendant, has been asked to deliver a box of supplies to theback of the house. Alex would most likely deliver the supplies to which of the followinglocations?

A. The guest room C. The kitchenB. The receiving area D. The parking lot

23. A housekeeping manager has asked Laura, a housekeeping room attendant, toensure that the par stock is sufficient. Which of the following standards should Laurause to determine if par stock is sufficient?

A. Enough reserve supplies in case of an emergencyB. Enough supplies to clean each room onceC. Enough supplies for daily dutiesD. Enough supplies to last one week

24. In order to maximize the service life of a vacuum while ensuring that rooms areproperly cleaned, how often should a housekeeping room attendant check vacuum bagsand filters?

A. Daily C. WeeklyB. Monthly D. As needed


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25. Marvin, a new housekeeping room attendant, has been asked to vacuum his firstguest room. Which of the following would be the best way for Marvin to proceed?

A. Start at one side and move to the other.B. Start at the door and work into the back of the room.C. Start at the farthest point and back out of the room.

D. Start near the center and work outwardly.

26. Richell, a housekeeping attendant, is vacuuming a guest room. Which of thefollowing vacuum attachments should Richell use to clean the ledges, corners, andfurniture corners?

A. Crevice tool C. Floor brushB. Power nozzle D. Small brush

27. Sheryl, a housekeeping room attendant, is cleaning a guest room. There are bottlecaps and coins on the carpet. Which of the following is the best way to pick up the bottlecaps and coins?

A. With a carpet sweeper C. With a vacuumB. With a whisk broom D. With her hands

28. Which of the following is the most appropriate tool to use for sweeping outsideareas?

A. Floor brush C. Push mopB. Small whisk brush D. Wet mop

29. Which of the following should a housekeeping room attendant wear when stripping abed in a guest room?

A. An apron C. Disposable glovesB. Proper footwear D. A safety mask

30. Which of the following is the most appropriate way for a housekeeping roomattendant to strip the sheets from a bed in a guest room?

A. Fold sheet inward.B. Shake the sheets briskly.C. Fold sheets toward the outside.D. Crumple the sheets into a ball.


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SUMMARY

House or office should be cleaned, sanitized and organized regularly to protect

each member of the family or worker in the office from bacterial or viral contamination orphysical hazards that can cause illness and disease. Likewise, maintenance ofconducive environment or workplace for the occupants or workers promotes ease andproductivity.

Housekeeping is not just cleanliness. It includes keeping work areas neat andorderly; maintaining halls and floors free of slip and trip hazards; and removing of wastematerials (e.g. paper, cardboard) and other fire hazards from work areas.

Part of housekeeping objectives is safeguarding of physical facilities, equipment,and other valuable assets. This includes dealing with emergencies, health and safety of

all the employees and guests, working with colleagues and handling guests.

A contingency plan is a written emergency procedure plan which describes whatactions must be taken to minimize hazards from fires, explosions or unplanned releasesof hazardous waste or hazardous waste constituents to air, soil or water.


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GLOSSARY

Cleaning solution refers to a cleanser used for cleaning and sanitizing

Extraction refers to the process of removing deeply embedded dirt in carpets.

Damp mopping is the process of wiping out the dirt or dust from the floor with lightlywet mop.

Disinfectant refers to a powerful cleanser or chemical that cleans or sanitizes at thesame time.

Finishing refers to the application of coats of wax for polishing.

House rule refers to any published company-wide rule for the guidance and compliance

of all workers.

Orderliness refers to the arrangement of furniture and fixture in the appropriatelocation.

Resilient floors refer to linoleum, vinyl, asphalt tile, and rubber tile.

Sanitation is the process of cleaning using chemicals to eliminate the disease-causingorganisms that are invisible.

Spraying is the process of dispensing of pesticide on affected areas by the use of

sprayer.

Sweeping refers to the process of removing dirt from floors using brooms anddustpans.

Vacuuming is the process of eliminating dirt using a vacuum cleaner.


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REFERENCES

Book

Abon, Orlando P., Bacani, Olivia A. and Cornito, Evelyn B. (2010). Entrepreneur Kids,St. Agustine Publication: Sampaloc, Manila

Roldan, Amelia S and Crespo, Amelia M. (2003). Housekeeping Management. AR SkillsDevelopment and Mangement Services, Manila

Srinivasan, Sunita (2009). Theory and Practices of Professional Housekeeping. AnmolPublication: India

Tomlinson ,Peter and Haftendorn, Klaus (2005). Entrepreneurship Education in

Schools and Technical Vocational Training Institutions, International LaborOffice: Geneva

Internet

http://www.the fabricator.com/article/safety/material-handling-safety

http://www.acehardware.com

http//www.wikipedia.org/wiki/vacuum_cleaner

http//www.OSHA.com
http://www.the/http://www.acehardware.com/http://www.acehardware.com/http://www.the/

Documents

Lm Household Services