Quick Reference Guide
Communication with the LLS Staff:
We are available 24 hours per day, 7 days per week, and 365 days
per
year to assist you. When you contact us, please be prepared
to
provide your full name (first, last) and ID number.
Interpreter Support Center:
Interpreter Response Center Team
Please contact the IRC for any technical or scheduling issues
that may
arise. You may access the IRC from the U.S. by dialing (800)
874-0271,
UK 0-800-783-3502, or Mexico 001-877-561-5824, PIN 639426,
press
#2 or by e-mail at [email protected].
It is recommended you call them directly should the need be of
an
urgent nature.
New Hire Support Managers:
Georgette Bloomer and Rose Anne Uitich
The New Hire Support Team works with new interpreters during
their
first 90 days integrating new hires into our company culture.
They
provide training, and assist New Hires become familiar with
company
policies, and procedures.
New Hire Support can be reached at
[email protected].
Performance Managers:
Craig Wandke and Hermann Grnbaum
The Performance team handles inquiries concerning all areas
of
performance that Senior Language Specialists, Training and
Testing
are unable to resolve directly. They attend to inquiries
regarding
promotions, wages, and incentive and recognition programs;
as
applicable. They may be reached at
[email protected]
or 800.874.0271at extension 87495.
Attendance Managers:
Celina Salgado and Jalane Temme
The Attendance Support Managers role is to provide guidance
to
interpreters with issues related to attendance and schedule
adherence. This includes providing information regarding
attendance
management options such as contractor payments, and time off.
You
can reach the Attendance Managers by emailing
[email protected] or calling 831-648-7465 and leaving
a
request for a callback.
Revised 2/18/2014
