4 0 1 6 H O P K I N S T R A C E L A N E , Z E B U L O N , N O R T H C A R O L I N AP H O N E 9 1 9 9 9 5 - 4 2 5 5 • E - M A I L G N L 4 0 1 6 @ A T T . N E T

E L I Z A B E T H R . S A N D E R SOBJECTIVE

Highly motivated retail professional with strong customer focused leadership. Excellent ability to identify and resolve issues to maximize store performance. Specializing in motivating and empowering staff to develop responsive leadership team. Dynamic, responsive strategies to effectively manage P&L, shrink/loss, and cost control in stores varying from $5M to over $15M.

PETSMART INC

2010 – 2016 Durham, NCStore Manager

Direct daily operations in leading pet retailer generating more than $5M in yearly sales, leading a team of four managers and thirty associates.

+ Inspired and empowered leadership and associatesto meet and exceed sales and metric goals.

+ Developed merchandising plans to execute changes within company timelines to achieve revenue and vendorsatisfaction.

+ Established community outreach relationships with animalshelters and organized in-store pet adoption events to maximize pet adoption goals through PetSmart Charities.

+ Recruited, hired, trained, and mentored more than 30 associates andassistant managers, achieving low turnover and developingtalent to be promoted.

+ Championed new and existing company initiatives to achieve and exceed company vision.

+ Instilled enthusiastic commitment to customer satisfaction,associate and pet safety, and store

services results,leading the district in many metrics.

KOHL’S

2009 – 2010 Wake Forest, NCStore Manager

Oversee and direct operations in 88,000sq ft store generating over $15M in yearly sales. Mentoring and leading a team of three executives and approximately 180 managers and associates.

+ Successfully grand opened new Wake Forest locationwith positive metrics across the board in the first year.

+ Drove overall store operations in sales, credit, customerservice, employee hiring and retention, human resources, P&L, inventory, expense management, and store presentation.

+ Lead and develop three store executives resulting in driving team to exceed company standards and goals.

2005 – 2009 Fayetteville, NCHuman Resources and Operations Manager

+ Oversee all hiring and training of over 100 store associates, department supervisors, and area supervisors.

+ Manage store payroll projections, and controllable expensesin relation to store sales trends.

+ Oversee store audits and signing standards to ensure accuracy.

+ Accountable for driving and exceeding customer service expectations.

2003 – 2005 Richmond, VAApparel and Accessories Assistant Store Manager

+ Training and developing area supervisors, department supervisors and floor staff to provide service, merchandise presentation, and drive store results through measurable metrics.

+ Lead store associates in company driven programs and to produce leading results through company best practices.

+ Collaborate with store analyst to remedy merchandising and inventory issues.

SHOE CARNIVAL

2000 – 2003 Richmond, NAGeneral Manager

+ Direct daily operations, human resources, and loss prevention in store generating $3M in yearly sales.

+ Meet and exceed customer service and inventory standards.

RACK ROOM SHOES

1989 – 2000 Multiple LocationsStore Manager

+ Direct daily operations, human resources, and loss prevention in multiple stores

+ Organize and implement store presentation, layout, and merchandise placement plans.

REFERENCES

Upon Request