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Preventive HealthBecause Community Care believes that members should have timely behavioral health appointments, we have set high standards for access to treatment.

In a life-threatening emergency, your provider should give you an appointment immediately. In other situations, your provider should give you an appointment within:• 1 hour for an emergency that is not

life-threatening.• 24 hours for urgent needs.• 7 calendar days for routine behavioral

health needs.

Call Community Care if you need assistance with getting an appointment (see page 1 for the number to call). When you call, a customer services representative will ask if you have an emergency situation or urgent need for services, which means that you need to be hospitalized or seen within 24 hours. If so, your call will be transferred to a care manager who will make sure that you get an appropriate provider visit as quickly as possible.

Routine appointments are also important. Representatives will get you a routine appointment within one week.

Call and tell us your opinion about the timeliness of your appointments. Let us know if you have a problem getting an appointment within these time frames. Talk to us, too, about the things that make it hard for you to keep your behavioral health appointments.

Preventive health programs offer ways to help with the symptoms of illnesses. One of the goals of the programs is to prevent symptoms from getting worse.

Community Care has two preventive health programs for members. One program is for the parents and guardians of children up to 12 years old with an Attention Deficit Hyperactivity Disorder (ADHD). The other is for adults with depression. Information on late-life depression for anyone age 65 and older is also available.

The people who choose to be in one of these programs are mailed three free newsletters. Each issue of the newsletter has information about depression or ADHD and what people can do to help themselves or their children to feel better.

Call the Preventive Health Program's toll-free confidential phone line, 1-866-639-2943, for more information. The preventive health newsletters are also posted on the Community Care website, www.ccbh.com.

Keeping Members Safe Community Care takes many steps to ensure member safety. For instance, Community Care reviews:• All member complaints about safety. • Treatment records for quality of care.• Harmful events, such as a member being hurt

while they are in treatment.

Community Care also works with providers to ensure member safety. As needed, Community Care visits the office of providers who want to become part of our network to make sure it is a safe place for members.

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New Year, New You! The new year is a good time to start healthy habits. One of the best things that you can do for your health is quit smoking.

Smoking is harmful for your health and the health of those around you. Visit www.DeterminedToQuit.com for tips on how to quit smoking and stay tobacco-free.

You can also talk with your doctor about quitting or call the National Free Quit Line: 1-800-QUIT-NOW (784-8669) or the Great Start Pregnant Smokers Quit Line: 1-866-667-8278.

If you would like information about Community Care's Steps of Hope program for quitting tobacco and other programs in your area, call the Customer Services Representative for your county (See page 1 for the number to call).

Help Your Child to Lose Weight

Name the Newsletter Contest!

We are updating our newsletter and need your help to name it! Everyone who submits a suggestion will be entered into a raffle to win a $25 Walmart gift card.

Submit your entry by visiting www.ccbh.com/contest or by calling the Community Care customer services number for your county.

You’ll be asked for your:• Name• Phone number• Newsletter name ideas

Entries must be received by February 28, 2013.

The best way for your child to lose weight is for the whole family to eat healthier and exercise more.

Make being active something that your family does every day. There are lots of healthy activities that your family can enjoy together this winter that will help your child to lose weight.

There are fun things that you can do outside, like making a snowman or sled riding – just be sure to dress warmly. Shoveling the driveway or sidewalks may not be as much fun, but it is good exercise. Walking is also good exercise. Bundle up and take a family walk through the neighborhood or a nearby park.

There are fun things to do inside, too. Dancing is a simple way for kids to get some exercise indoors. Turn on some music and start dancing! Or jump rope.

Teach and encourage healthy eating habits. Let your child help with food shopping and cooking. Your child is more likely to try new foods if he or she has helped make them. In addition to building self-esteem, helping your child to get fit may prevent some health problems like heart disease and high blood pressure.