Live Support and Remote Management System

Embed Size (px)

Citation preview

  • 7/29/2019 Live Support and Remote Management System

    1/16

    SYNOPSIS ON

    Live Support and Remote Management System

    FOR

    Perpetual Infotech

    IN PARTIAL FULFILLMENT OF

    MASTER IN COMPUTER APPLICATION

    BY

    Kothale Prashant Diliprao

    MCA III SEM - VI2012-2013

    SUBMITTED TO

    UNIVERSITY OF PUNE

    SINHGAD INSTITUTE OF MANAGEMENTPUNE-411 041

    1 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    2/16

    Live Support and Remote Management

    System

    Perpetual InfoTechKarvenagar, Pune-52

    College Guide:Prof. Deshmukh Anuprita M.

    Company Guide: Mr. Pankaj Agarwal Sir

    Date: 23 - 01 -2013

    Place: Pune.

    Students Name &Signature

    ___________________

    ______

    Kothale Prashant

    Diliprao

    SINHGAD INSTITUTE

    OF MANAGEMENT

    2 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    3/16

    PUNE-411 041

    3 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    4/16

    Sr.

    No

    Contents

    1 INTRODUCTION

    A) Company Profile

    B) Existing System and Need for System

    C) Scope of Work

    D) Operating Environment Hardware and Software

    E) Detail Description of Technology Used

    2 PROPOSED SYSTEM

    2.1 Proposed System

    2.1.1 Feasibility Study

    Technical Feasibility

    Economic Feasibility

    Operational Feasibility

    2.2 Objectives of System

    2.3 User Requirements

    3 Tasks for Iterative Phases/Development Cycle

    4 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    5/16

    1. INTRODUCTION

    Live Support and Remote

    Management System is an online

    Application as complete solution of

    all scenarios: a single software forsupport, administration, meetings,

    home office, and training purposes

    in real time.

    The main objectives to allow any

    computer to control clients system

    at remote place and give live

    support to user.

    A. Company Profile

    Perpetual InfoTech is a globally

    renowned

    software services company that

    specializes in providing a complete

    range of Software Services and

    Web development Solutions.

    Perpetual InfoTech is one of the

    software development and

    professional Web design, Web

    development Company, We are alsospecialized in graphic designing

    and multimedia works. It is

    Banglore base company. It has

    branches in Pune, Delhi, and

    Ahmdabad. We are also providing

    software solutions to the healthcare

    industry since 2009. Our aim is to

    provide unique, innovative Medical

    Software Services in India &

    abroad. Perpetual InfoTech offers

    progressive end-to-end solutionswith its combined business domain,

    technical expertise, profound

    knowledge and quest for the latest

    industry and technology trends. Our

    quality-driven delivery model

    reinforces Delivery On-time,

    treating our customers as partners.

    B. Existing System and Need for

    System

    5 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    6/16

    Existing System:

    There are many systems available

    in market to work with this

    functionalities. The existing system

    deal with connecting two computersremotely.

    Need for System:

    The existing systems in market are

    dealing with connecting two or

    more systems remotely but never

    allow to transfer voice with screen

    sharing.

    This system is being used to

    support or help the clients of a firm

    from a remote place with voice chat

    as well as text chat.

    Along with this, the proposed

    system consists of following

    features:

    Authorization levels:

    1. Operat

    or.2. Client.

    Clients Profile.

    Meeting Scheduler.

    Online Experts and

    Colleagues.

    Textual & Voice

    Chat.

    C. Scope of Work

    Managing Administrative

    and Customer account and

    profiles.

    Providing live support to the

    customers of a software

    product.

    Providing Expert advice and

    colleagues chat facility.

    6 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    7/16

    Allowing voice chat with

    live support provider.

    Allow scheduling Meetings.

    D. Operating Environment

    Client required Microsoft based

    technology hence we have

    following requirements.

    Hardware Environment:

    Processor: 1.6

    GHz. RAM:

    512MB and Above.

    Hard Disk: 20

    GB or above.

    Display:

    1024x768

    Resolution and Above.

    Network:

    LAN /WIFI

    /Broadband network

    Software Environment:

    Operating System:

    Windows XP and

    later Versions

    Front End:

    JAVA.

    JSP /

    Servlet.

    Eclips

    e

    SDK

    Tool.

    Back End:

    MySQL.

    E. Detail Description of Technology

    Used

    3- Tier Architecture:

    7 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    8/16

    Basically the technology is used at

    various levels of Development

    Architecture. We are going to use

    3-Tier architecture. It contains 3

    layers:

    1. Application Layer (AL) or

    Presentation Layer (PL)

    2. Business Access Layer (BAL) or

    Business Logic Layer (BLL)

    3. Data Access Layer (DAL)

    1. Application Layer(AL) or

    Presentation Layer(PL)

    Presentation layer contains UI part

    of our application i.e., our .jsp

    pages or input is taken from the

    WebPages designed. This layer

    mainly used for design purpose and

    8 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    9/16

    for getting or setting the data back

    and forth.

    Our Project designs the pages like

    this and code behind consist of

    statements to retrieve and

    manipulate data to and from

    database. This entire process related

    to Business Logic Layer and Data

    Access Layer.

    2. Business Access Layer (BAL) or

    Business Logic Layer (BLL)

    This layer contains our business

    logic, calculations related with the

    data like insert data, retrieve data

    and validating the data. This acts as

    an interface between Application

    layer and Data Access Layer

    Now we need to create Data Access

    Layer. This layer will act as only

    mediator between Business logic

    layer and data layer.

    3. Data Access Layer(DAL)

    Data Access Layer contains

    methods to connect with database

    and to perform insert, update,

    delete, get data from database based

    on our input data.

    9 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    10/16

    2. PROPOSED SYSTEM

    A. Proposed System

    The proposed system is a web base

    service providing application whichhelp the software firms to give

    support as a help line to their

    customers who have purchased a

    software product form them.

    The system is also used to manage

    records and details of product

    owned by customer e.g. expiry

    dates of service and information

    about updates.

    Firstly customer have to register

    their software on web site. Then

    server gives them a login id and

    password and a client side

    application through which they can

    access the services provided by

    Live Support and Remote

    Management System.

    System can provide many services

    to their customers like live chat

    with experts and voice chat

    regarding advices for handling

    software product purchased by

    them.

    The main use of system is to share

    customers screen and handle there

    queries form a remote location for

    solving their problems about the

    software.

    The system also allows to schedule

    future meetings with clients. It

    allows to give training to its

    customers. It also shows access

    remote computer similar to remote

    desktop for direct handling by

    experts.

    10 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    11/16

    11 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    12/16

    B. Feasibility Study

    a) Technical Feasibility

    Technical feasibility determines

    whether the organization has thetechnology and skills necessary to

    carry out the project and how the

    technology and skills necessary to

    carry out the project and how

    should this is obtained. The system

    can be technically feasible because

    of the following grounds.

    All necessary technology

    exists to develop the system.

    The existing resources are

    capable and can hold all the

    necessary data.

    The system is too flexible

    and it can be expanded

    further.

    The system can give

    guarantee of accuracy, ease

    of use.

    Reliability and the data

    security. The system can give instant

    responses to inquiries.

    So Live Support and

    Remote Management

    System can conclude that

    the system is technically

    feasible.

    b) Economic Feasibility

    Economic feasibility determines

    whether projects goal can be

    achieved within the resource limits

    allocated to it. It must determines

    whether it is worthwhile to process

    with the project all or whether the

    benefits obtained from the new

    system is not worth the costs. After

    conducting cost benefit analysis, it

    reveals that the objectives of the

    proposed system can be achieved

    12 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    13/16

    within the allocated resources.

    Proposed system requires no extra

    manpower, cost almost nil. Also the

    cash invested to implement the

    proposed system can be easily

    recoverable. So the system iseconomically feasible.

    c) Operational Feasibility

    Operational feasibility determines if

    the proposed system satisfied user

    objectives and can be fitted into the

    current system operation. The

    present system Distribution

    management system can be justified

    as operationally feasible based onthe following grounds.

    The methods of processing

    and presentation are

    completely accepted to the

    administrator since they can

    meet all the requirements.

    The administrator has been

    involved in the planning and

    development of the system.

    The proposed system willnot cause any problem

    under any circumstances.

    Is proposed system will certainly

    satisfy the user objectives and it

    will also enhance their capability.

    The proposed system can be best

    fitted into current operation. Also

    there is no need to replace any

    existing staff. Therefore the system

    is operationally feasible.

    13 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    14/16

    C. Objectives of System

    Authentication and

    Authorization.

    A complete solutionfor all scenarios: a

    single software for

    support,

    administration,

    meetings, home

    office, and training

    purposes in real

    time.

    Supports UAC (user

    account control).

    View system

    information of the

    remote computer.

    Drag & drop

    functionality for file

    transfers in both

    direction.

    Schedule and

    organize meetings.

    Manage stack of

    customers requestedfor service.

    Reporting about

    customer requests

    for service.

    D. User Requirements

    Basic knowledge of

    English and

    Computer.

    Internet Connection

    with proper speed

    and stability.

    Email account for

    Contact and

    Authorization

    verification.

    3. DEVELOPMENT CYCLE

    14 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    15/16

    As the requirements are well-

    known but approach of customer is

    ever changing, also no prior system

    is available so iterative SDLC is

    chosen for development.

    15 | P a g e

  • 7/29/2019 Live Support and Remote Management System

    16/16

    Note:(a) The font size standard 12 pts

    in 1.5 line space and print in black

    ink only

    (b) Margins must be Left 2inches Right 1.5 inches

    Top 2

    inches Bottom 1.5 inches

    (c) Paper A4 size Bond or normal

    Paper

    (e)Two hard-bound copies (with

    proper file folder)

    (f) One original and One Xerox

    Copy.

    (g) Page Numbering at page bottom -

    left side(f)Duly signed by of stu0dent+

    16 | P a g e