Live Online25-29 November 2019 ProgrammesMCE / Live Online Training Tel : +32 2 5432120 Email: [email protected] Practical Details Live Online Dates Group #1 – 4 sessions Group #2 –

v

TALENT TRANSFORMATIONPART OF

5-Day Mini MBA

Get the essentials of an MBA in just 5-days - Leadership, Strategy, Finance, Supply Chain Management, Marketing and Sales.

Warsaw25-29 November 2019

TALENT TRANSFORMATIONPART OF

5-Day Mini MBA

Get the essentials of an MBA in just 5-days - Leadership, Strategy, Finance, Supply Chain Management, Marketing and Sales.

Warsaw25-29 November 2019Live Online

Programmes

MCE Services

What are Live Online Programmes?MCE in partnership with our parent company AMA is now offering Live Online Training in the EMEA region. You can access these scheduled live stream training programmes from anywhere. They cover the key business topics of our top Open Training Programmes.

What are Live Online Training Programmes?

3 or 4 scheduled sessions of 3 hours delivered to small groups in a virtual classroom with an online video

meetings tool interactive with breakout rooms and discussions facilitator led with live interaction

Key Benefits Variety of activities that create a live and dynamic learning experience Real-world advice from practitioners in the field Online, virtual, convenient, high-quality and consistent learning Cost-effective and no travel necessary Live, personal feedback from your facilitator and peers

MCE / Live Online Training

Avoid hotel and travel costs and minimize the time away from work.


Live Online Programmes: April-June 2020


Practical Details

Schedule : 4 SESSIONS of 3 hours each Language : EnglishPrice : Format :

€1950 Online

Tel : +32 2 5432120 Email: [email protected] www.mce.eu

Managing Chaos Tools to Set Priorities and Make Decisions Under Pressure


Live Online

Group #1 – 4 sessions 14:00 - 17:00 (CET)21-23-28-30 APRIL 2020

Group #2 – 4 sessions 14:00 - 17:00 (CET)15-16-17-18 JUNE 2020

Dates

Ask Questions to Determine the Impact of Organizational Challenges onBoth Managers and Employees

Identify the Sources of Chaos That Managers and Employees CanReduce,Clarify, or Eliminate

Generate Multiple Creative Ideas Quickly Identify the Real/Root Causes of a Problem or Issue Organize a Large Number of Ideas into Natural Groupings in Order to Understand a Problem Choose a Tool to Address the Chaos from the Case Study

SESSION 1 (3 hours) Welcome to Chaos

Problem Solving

Analyze Four Aspects of a Situation or of Team Capability as a Way toDetermine Priorities

Identify How to Close the Gap Between the Current Situation/Problem andthe Desired Situation/Solution

Evaluate Risk with the Use of Three Questions Use the Priority Matrix to Determine Activities to Support Your Decision

SESSION 2 (3 hours)Priority Planning and Decision Making

Establish a Daily Plan for Completion of the Most Important Priorities Accurately Estimate How Long It Takes to Do Things Differentiate Between “Necessary” and Unnecessary” Interruptions

SESSION 3 (3 hours) Planning Daily Work

SESSION 4 (3 hours) Communication Skills for Managing Chaos (cont’d)

Define Assertive and Strategic Communication Respond Assertively and Strategically When Priorities Shift or Conflict Develop an “I” Statement to Use When Provoked or When Presented with

a Difficult Situation Complete a Task Despite Changes, Interruptions, and Chaos

Define Assertive and Strategic Communication Respond Assertively and Strategically When Priorities Shift or Conflict Develop an “I” Statement to Use When Provoked or When Presented with

a Difficult Situation Complete a Task Despite Changes, Interruptions, and Chaos

Communication Skills for Managing Chaos

April Offer: -€500 For all Live Online Programmes taking place in April 2020, get a €500 reduction on fees by using the promotional code: MCE04 when registering.

Assess Your Strengths and Weaknesses as a Virtual Coach Explain the Virtual Coaching Model Describe an Effective Blend of Focus on Coaching Tasks,

Emotional Intelligence, and Coaching Skills

SESSION 1 (3 hours) What It Takes to Coach from a Distance

Applying Virtual Coaching Tools and Techniques

Coaching from a DistanceDeveloping Your Team When You Can't Be Face to Face

Describe Ways to Gather Data for Virtual Coaching Create Individualized “Dashboards” to Track the Data Use the Positive/Negative (P/N) Ratio as a Source of Data Use Probing Questions Identify EI Behaviors That Require Coaching

SESSION 3 (3 hours) Data Gathering for Coaching Virtually

Demonstrate the Ability to Use the DiSC® Model toDetermine the Priorities of Direct Reports and Others

Demonstrate Flexibility in Adapting to Different Styles Demonstrate Flexibility in Adapting to Different Styles

Tel : +32 2 5432120 Email: [email protected] www.mce.euMCE / Live Online Training

Practical Details

Live Online

DatesGroup #1 – 4 sessions

4 SESSIONS of 3 hours each English€2150Online

Schedule : Language : Price : Format :

14:00 - 17:00 (CET)20-21-22-23 APRIL 2020

Group #2 – 4 sessions 14:00 - 17:00 (CET)25-26-27-28 MAY 2020

Group #3 – 4 sessions 14:00 - 17:00 (CET)22-23-24-25 JUNE 2020

Demonstrate the Ability to Utilize the DiSC®Profile to PlanDevelopmental Coaching Sessions

Demonstrate Flexibility in Adapting to Different Styles Develop the Ability to Pay Attention to Strengths and Provide

Strengths Feedback

SESSION 4 (3 hours) Techniques to Increase Virtual Team Effectiveness

Define Virtual Team Stages/Life Cycles and Coaching Needs Define Characteristics of Effective Virtual Teams Describe Ways to Build Trust at Each Stage of Virtual Team Development Understand Team Emotional and Social Intelligence and the Implications

for Team Coaching Apply Team Coaching Principles to Real Situations/Challenges

SESSION 2 (3 hours) Developmental Coaching

Performance Coaching

Use the Virtual Coaching Model to Plan a Virtual Coaching Session Assess Your Virtual Coaching Strengths Through Feedback Identify Ways to Gather Data for Individuals on Your Team Use a Planning Template to Plan the Session


Practical Details


€2150 Online


Recognize How Economic and Social Trends Have Changed the Manager’s Role

Identify the New Language That Reflects This Role Define “Successfully Managing People” as Getting People to Do What

They Are Supposed to Do Discuss and Illustrate Specific Challenges You Face When Motivating

Others in Today’s Organizations

SESSION 1 (3 hours)The Experience of Being a Manager

Values Identify the Source of Values Describe How Values Impact Work Life Describe How Values Can Have Productive and Unproductive Impact Identify the Value Conflicts in Yourself and Others

Motivation

Identify What Motivates and Demotivates Employees Describe How to Create an Atmosphere That Fosters Motivation, while

Accounting for Individual DifferencesSESSION 2 (3 hours) Personal Styles—DiSC

Use Techniques of Active Listening to Gain Information and to Recognize theWorth of Employees’ Perspectives

Use Positive and Corrective Feedback Effectively Use Values Alignment as Appropriate When Dealing with Difficult Employee

Identify Your Own Preferred Conflict Resolution Styles Describe How to Productively Use Different Conflict Resolution Styles in

Different Situations

Determine Your Personal Profile (DiSC® Profile) Identify the Strengths and Limitations of Your DiSC® Profile Use Behavioral Cues to Determine Others’ Personal Styles

Describe How to More Effectively Work with Other Styles Delegation Identify Different Delegation Styles and How and When to Use Them Evaluate Employees and Situations and Determine an Appropriate Delegation

Style Describe the Importance of Varying Your Delegation Styles

SESSION 3 (3 hours)Listening, Giving Feedback, and Dealing with Difficult People

Conflict

Successfully Managing People

Understanding Organizational Culture and Subculture

Describe the Impact of Organizational Culture and Subculture in Work LifeExplore the Assumptions That Impact Your Workgroup’s Thinking andActions

Identify and Build on the Strengths of Your Workgroup’s Culture

SESSION 4 (3 hours) Emotional Intelligence

Develop a Specific Plan for Applying Workshop Learning to the Workplace Identify People Who Can Support Your Action Plans Schedule Progress Reviews

Action Planning

Tell Why Good Ethics Is Good Business Identify Ethical Standards Appropriate to Your Work Describe How Ethics Tie into the Process of Adding Stakeholder Value


Live Online

Group #1 – 4 sessions 14:00 – 17:00 (CET)20-22-27-29 APRIL 2020

Group #2 – 4 sessions 14:00 – 17:00 (CET)11-12-13-14 MAY 2020

Group #3 – 4 sessions 14:00 – 17:00 (CET)16-18-23-25 JUNE 2020

Dates


Practical Details


€1950 Online


Management Skills for New Managers


Live Online

Group #1 – 4 sessions 14:00 – 17:00 (CET)21-23-28-30 APRIL 2020


Dates

Identify the Qualities of Effective Management Identify Managers’ Roles and Responsibilities Describe the Steps of Effective Performance Management Use SMART Goals and Feedback for Managing Performance Conduct Performance Alignment Discussions

Define Leadership Effectiveness Identify the Three Skills of an SLII® Leader Describe Employee Development Levels, and Match the Appropriate

Leadership Style

SESSION 1 (3 hours)

SESSION 2 (3 hours)

Identify the Practices That Help to Build a Motivational Climate Describe the Process of Communication and the Barriers That

Can DerailIt Identify Communication Methods Available in Today’s Work

Organizations and When Each Is Most Appropriate

SESSION 3 (3 hours)

SESSION 4 (3 hours)

Structure an Effective Delegation Conversation Describe Different Types of Coaching Use the Two-Minute Challenge for Coaching Discussions Use the AMA GUIDE to Managerial Coaching



Shift Your Focus from Managing Time to Managing Self Identify Typical Time Wasters Identify Personal Strengths and Development Opportunities to

Control Time Define Goals Based on Your Role

SESSION 1 (3 hours)Time Management Is Self-Management and Planning

SESSION 2 (3 hours) Setting Priorities and Putting Them into Action

Develop Strategies to Use Technology More Efficiently andProductively

Select the Right Form of Communication for Your Message Identify Ways to Manage Email Prioritize and Choose Activities to Balance Work and Life Create Your Own “No” Script

Time Management

SESSION 4 (3 hours) Managing Technology While Creating Boundaries

Establish Important and Valid Priorities Create a Realistic and Productive Schedule Use a Robust Planning Process to Analyze and Review Plans

SESSION 3 (3 hours) Increasing Productivity While Controlling Interruptions

Create Productive and Efficient Routines to Support Core Goals Identify Ways to Deal with Distractions and Interruptions Overcome Procrastination Identify Ways to Organize Your Environment


Practical Details

Live Online


Group #2 – 4 sessions



14:00 – 17:00 (CET)14-16-21-23 APRIL 2020

14:00 – 17:00 (CET)25-26-27-28 MAY 2020


14:00 – 17:00 (CET)15-17-22-24 JUNE 2020


Exploring your communication image Getting and keeping trust Building rapport through identification

and mirroring

Exploring your audience focusing on generation, gender, role,needs and working style

Targeting your message to the mind and heart of your listener Choosing the best channel for discussion to fit various situations

SESSION 1 (3 hours)Putting the “Best” You Forward

SESSION 2 (3 hours) Targeting Your Message to the Audience and Situation

Using indirect vs. direct messaging Setting a clear purpose or result Adapting to the audience and situation Building content understanding Achieving the desired emotional response

Identifying influencing strategies

SESSION 3 (3 hours) Framing the Message

Communicating Up, Down, and Across the Organization

SESSION 4 (3 hours) Motivating and Influencing Throughout the Organization

Practicing various motivational, information and influencingpresentation formats

Applying influencing strategies for typical workplace situations

Live Online

DatesGroup #1 – 4 sessions 14:00 – 17:00 (CET)20-21-22-23 APRIL 2020


Language : Price : Format :


Schedule :


Practical Details




• Discuss How Perception and Image Can Impact Others’ Perception ofYou and of Your Job Performance

• Explore How Diplomacy, Tact and Credibility Are DemonstratedThrough Good Communication Skills

SESSION 1 (3 hours)The Importance of Perceptions

SESSION 2 (3 hours) Communication Style Differences

• Identify the Barriers and Obstacles to Effective Listening• Apply Good Listening Skills to Build and Improve Your

“Image” and Your Ability to Communicate withDiplomacy, Tact, and Credibility

How to Communicate with Diplomacy, Tact and Credibility

SESSION 4 (3 hours) Effective Listening Skills

• Explain How Style Impacts the Image Others Have of You• Evaluate the Opportunities and Challenges of Your Style in Working

with Others• Flex Your Style to Communicate with More Diplomacy, Tact and

Credibility

SESSION 3 (3 hours) Effective and Powerful Communication (cont’d)

• Explain How to Positively Impact the Visual, Verbal, andVocal Components of Communication

• Describe the Know-Feel-Do Model of Communicating• Practice Good Communication Skills


Practical Details

Live Online



4 SESSIONS of 3 hours each English€2150 Online


14:00 – 17:00 (CET)20-21-22-23 APRIL 2020

14:00 – 17:00 (CET)08-10-15-17 JUNE 2020

Effective and Powerful Communication

• Identify and Remove Roadblocks to Effective Communication


Describe the Personal Power Model and How to Use It with YourPersonal Power Base

Identify the Behaviours That Indicate Effective Influencing Define Ways to Develop the Platform for Your Personal Power Base

SESSION 1 (3 hours)Personal Power

SESSION 2 (3 hours) Building Your Personal Power Base (cont’d)

Describe the Impact of Conflict on Getting Results Discuss the Conflict Management Responses Available Define How to Provide Constructive Feedback and Not Add to the Conflict Explain How to Select the Appropriate Option for a Situation

Getting Results Without Authority

SESSION 4 (3 hours) When Conflict Comes Between You and Your Desired Results

Describe the Importance of Personal Styles When Influencing Others Explain the Major Personal Styles That You Deal with in Organizations Identify Your Preferred Style and Those of Others Define the Impact of the Negative Attribution Cycle

SESSION 3 (3 hours) Persuasion Define and Apply Credibility, Logic, and Emotion in the Persuasion

Process Evaluate Where Your Audience Is on Both Communication and

Personality Issues, and Develop an Approach Discuss How Persuasion Is a Learning and Negotiation Process Explain How to Follow the Key Learning Steps of Discovery, Preparation, and Dialogue in the Persuasion Process


Practical Details

Live Online




14:00 – 17:00 (CET)15-17-22-24 APRIL 2020



14:00 – 17:00 (CET)16-18-23-25 JUNE 2020

Building Your Personal Power Base

Describe How Exchange, Relationships and Partnerships Are theFoundation

of a Personal Power Base and the Keys to Influence Identify Your Exchange Portfolio Define the Principle of Reciprocity Identify Ways to Build Relationships Upward, Downward, and Laterally

Within Your Organization Explain the Value of Creating Partnerships

Describe How Exchange, Relationships and Partnerships Are theFoundation

of a Personal Power Base and the Keys to Influence Identify Your Exchange Portfolio Define the Principle of Reciprocity Identify Ways to Build Relationships Upward, Downward, and Laterally

Within Your Organization Explain the Value of Creating Partnerships

Personal Preferences

Getting Better Results Through Negotiation/Influencing

Explain the Key Preparation and Process Steps of Negotiation Define and Apply the Principles of “Soft” Negotiation Apply Influence, Persuasion, and Negotiation in a Negotiation Activity


Distinguish Between Projects and Operations Recognize the Factors That Contribute to Project Success or Failure Identify the Framework for Project Management

SESSION 1 (3 hours) Getting Your Hands Around Project Management

Working the Plan

Essentials of Project Management for the non-project manager

Identify Roles and Responsibilities for the Project Plan for Potential Risks to the Project

SESSION 3 (3 hours) Planning the Work (cont’d)

Apply Techniques to Define the Work to Be Done Identify and Apply Techniques to Estimate Needed Resources, Cost, and

Hours for the Project Apply Techniques to Schedule a Project Identify Roles and Responsibilities for the Project Plan for Potential Risks to the Project


Practical Details

Live Online




14:00 – 17:00 (CET)06-07-08-09 APRIL 2020


Recognize Why and How a Project Is Important Explain the Elements of a Charter and a Charter’s Relevance to Initiating

a Project Identify Stakeholders, and Explain Their Roles on a Project

SESSION 4 (3 hours) Working the Plan (cont’d)

Contribute to a Lessons Learned Database Identify Project Records and Files That Must Be Archived for Historical Purposes Describe a Project Closure Checklist Compare Closing Out Successful vs. Unsuccessful or Canceled Projects

SESSION 2 (3 hours) Planning the Work

Getting It Off the Ground

Build an Effective Status Report Identify the Types and Purposes of Meetings

Identify Action Items and Issues Recognize the Importance of Managing Change

Putting It to Bed


Define the Basic Project Management Framework Describe Key Project Management Terminology Explain the Triple Constraints (Project Triangle) Differentiate Between Operations and Projects Describe Project Management in a Business Context

SESSION 1 (3 hours) The Project Management Framework

Create the Budget

Improving Your Project Management Skills:

The Basics for Success

Create a Project Status Report Describe the Key Elements Required to Determine Project Health Describe How to Run an Effective Project Status Meeting Describe the Change Management Process

SESSION 3 (3 hours) Schedule the Work

Discuss Guidelines for Making Better Estimates Demonstrate the Use of Three-Point Estimates


Practical Details

Live Online




14:00 – 17:00 (CET)20-21-22-23 APRIL 2020


SESSION 4 (3 hours) Complete the Plan

Create the Project Communications Plan Describe the Project Risk Management Process Describe the Purpose of the Project Procurement Plan Discuss the Purpose of Reserves

Discuss How Projects Are Initiated Describe the Difference Between Project Requirements and Product Requirements Discuss the Purpose and Content of a Project Charter Discuss the Purpose and Content of a Product Requirements Document Use the SMART Model When Writing Documents

SESSION 2 (3 hours) Initiate the Project (cont’d)

Identify the Work

Determine the Personnel Costs for a Project Determine the Out-of-Pocket Expense Costs for a Project Differentiate Between Bottom-Up and Top-Down Cost Planning, and State

Which Is More Appropriate for Different Situations

Initiate the Project

Discuss How Projects Are Initiated Describe the Difference Between Project Requirements and Product Requirements Discuss the Purpose and Content of a Project Charter Discuss the Purpose and Content of a Product Requirements Document Use the SMART Model When Writing Documents

Estimate the Work

Discuss the Purpose of a Kickoff Meeting Develop a Work Breakdown Structure (WBS)

Execute the Plan

Close the Project Identify the Elements in the Project Closure Procedure Describe Administrative and Contractual Closure Describe How Projects Are Terminated Explain the Importance of a Repository and Lessons Learned

Describe Task Dependencies Identify the Sequence of Tasks Develop a Project Schedule


• Discuss Challenges Unique to Virtual Leaders• Assess Virtual Leadership Competencies• Understand Your Personality Style and Its Impact on Others and

Your Work as a Virtual Leader

SESSION 1 (3 hours)Define Your Role as a Virtual Leader

SESSION 2 (3 hours) Lead Virtual Communications

Leading Virtual Teams

• Select Appropriate Technology for Communication Goals• Evaluate Team Member Engagement During Audio-Only Virtual

Communication• Recognize How Differences in Perspectives May Lead to

Disagreement, Misunderstanding, and Conflict• Preempt Conflict on Your Team By Learning to Bridge Differences

and Creating Team Agreements

SESSION 3 (3 hours) Building Team Member Skills Through Coaching

• Coach Effectively to Build Trust, Relationships, Engagement,and Productivity on Your Team

• Demonstrate the Ability to Apply the Four-Step CoachingConversation Model in a Work Situation


Practical Details

Live Online




9:00 – 12:00 AM (CET)28-29-30 APRIL 2020

Group #2 – 3 sessions 9:00 – 12:00 AM (CET)

12-13 MAY 2020


9:00 – 12:00 AM (CET)

15-16-17 JUNE 2020

Build the Virtual Team

• Describe the Experience of Virtual Team Members• Discover What Team Members Need Most in Order to Be High

Functioning and Performing• Recognize the Unique Differences Between the Stages of Building

a Virtual vs. Co-located Team• Create and Sustain Trust on a Virtual Team• Assess the Strengths and Weaknesses of the Team Members You

Work with in the Virtual Environment

Facilitate Virtual Meetings

• Evaluate Your Meetings Against Team Member and StakeholderNeeds

• Generate Solutions to Address Issues Specific to Virtual TeamMeetings

• Address Common Challenges While Leading a Virtual Meeting• View “Meeting Culture” and Practices as the Engine That Drives

Engagement, Performance, and Results on a Virtual Team• Create a Vision to Guide Your Own Daily Actions as a Virtual Leader


Recognize the Impact Your Emotionally Intelligent InterpersonalCommunication Skill Has on Your Colleagues

Apply Emotionally Intelligent Speaking and Listening Skills to Leading

SESSION 1 (3 hours)Integrating Emotional Intelligence and Leadership Competencies

SESSION 2 (3 hours) Achieving Emotionally Intelligent Influence and Inspiration

Analyze Team Social and Emotional Intelligence Assess Stress Levels Within the Team Utilize Mindfulness Practices When Whole Teams or

Single Team Members Encounter Stress

Synthesize Emotionally Intelligent Competencies to Address ComplexLeadership Challenges and Opportunities

Allow Opportunities to Practice Effective Inquiry Techniques

Demonstrating Your Emotional Intelligence

Leading with Emotional Intelligence

SESSION 4 (3 hours) Leading Emotionally Intelligent Teams

Assess Your Personal Credibility Quotient to Authentically Influence Others Apply Empathy as a Powerful Influencing Strategy When Coaching Analyze Resistance Through the Lens of Emotional Intelligence to Identify Alternative Influencing Approaches Categorize Your Present Strengths and Liabilities When Seeking to Inspire

Others Apply Skills to Inspire Using Emotionally Intelligent Leadership Stories

SESSION 3 (3 hours) Managing Change with Emotional Intelligence

Recognize How Emotions Affect Attitudes Toward Change Identify Communication Skills to Help Colleagues Move Beyond

Their Resistance to Change


Practical Details

Live Online





9:00 – 12:00 AM (CET)20-21-22-23 APRIL 2020

9:00 – 12:00 AM (CET)25-26-27-28 MAY 2020

Encouraging Emotionally Intelligent Collaboration Practices

Attaining Healthy Conflict with Emotional Intelligence

Recognize the Central Role of Relationship Development andMaintenance in Achieving Healthy Conflict

Apply Strategies for Cultural and Communication Awareness WhenLeading and Managing Healthy Conflict

Identify Emotionally Intelligent Leadership Communication Strategiesto Create and Maintain Healthy Conflict

Share Effective Approaches for EI Collaboration Allow Opportunities to Practice Effective Inquiry Techniques


Describe the Qualities Senior Management Looks for in Candidatesfor Leadership Positions

Explain What Followers Expect from Leaders Identify Your Major Strengths and Areas for Improvement as a

Leader Describe the Importance of Trust and Its Effects on Followers

SESSION 1 (3 hours)Is There a Leader in You?

SESSION 2 (3 hours) Your Leadership Style

Differentiate Between Good Politics and Bad Politics Explain Why Leaders Must Understand and Participate in

Organizational Politics Describe How Leaders Develop and Advance Their Leadership Agenda Explain Strategies for Getting Others to Support Your Agenda Cope with and Survive the Agendas of Adversaries

Preparing for Leadership What It Takes to Take the Lead

Identify the Four Leadership Styles Assess Your Leadership Style Develop the Most Effective Leadership Style for Your Position

SESSION 3 (3 hours) How Can You Build Your Influence and Power? Describe Ways That Leaders Can Build Their Power and Influence Expand Your Power Network By Developing Key Relationships Understand Precautions to Take in Exercising Power and Influence


Practical Details

Live Online




14:00 – 17:00 (CET)29-30 JUNE - 01 JULY 2020

What Do Leaders Talk About?

Identify and Use Effective Communication Patterns Identify the Types of Subjects Leaders Discuss Create a Vision, Set Direction, and Give Instructions That Are

Understood and Followed Explain the Benefits of Vision, Mission, and Values Statements That

Are Thoroughly Implemented Project the Image and Speak the Language of a Leader

What Is Your Leadership Image?

Project the Image of a Leader

How Should You Handle Organizational Politics?

How Can You Motivate People?

Explain the Things That Really Motivate People List the Factors That Make People Act the Way They Do Explain How to Handle Former Peers Who Resist Your Authority Describe How to Handle Difficult People


Define Leadership Describe the Voice of Leadership Apply Five Principles of Effective

Leadership Communication

SESSION 1 (3 hours) The Voice of Effective Leadership

Influencing and Inspiring Others to Action

The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results

SESSION 3 (3 hours) Setting Strategic Direction

Gather and Organize Ideas Using Mind Mapping Pinpoint the Desired Results of Your Message Tailor Your Message to the Audience So It Resonates


Practical Details

Live Online




14:00 – 17:00 (CET)20-21-22-23 APRIL 2020

Group #2 – 4 sessions 14:00 – 17:00 (CET)29-30 JUNE 01-02 JULY 2020

Identify the Two Components of a Leader’s Voice Describe Your Dominant Leadership Style Apply Each of the Four Leadership Styles Adaptively

SESSION 4 (3 hours) Delegating and Coaching for Improved Performance

Differentiate Between the Strategic and Operational Direction Communicate the Strategic Direction (Mission, Vision, Values for Your

Work Unit) in an Inspiring Way

SESSION 2 (3 hours) Crafting Messages That Inspire Action and Results

Finding Your Leadership Voice

Identify the Nine Strategies for Influencing Others Select Effective Influence Strategies for a Situation Describe Ways to Boost Motivation in Others

Explain How to Delegate in Ways That Prompt Others to TakeResponsibility

Describe Techniques for Coaching Poor Performance

Delivering Powerful and Understandable Communications

Identify Strategies to Gain and Hold Attention Identify Strategies to Ensure Understanding


Identify Core Analytical Skills Commonly Used By Business Professionals Describe Some of the Challenges Business Professionals Face in

Collecting, Evaluating, and Presenting Information andRecommendations

Identify the Basic Steps of the PAC Model Analysis Process

LESSON 1 (3 hours)Analytical Skills for the Business Professional

LESSON 2 (3 hours) The Planning Phase

Describe How to Develop Valid Conclusions Explain How to Get from Conclusions to Recommendations Develop Recommendations That Can Be Used in a Presentation

Discuss Tools, Tips, and Techniques for Presenting Your Findings/Telling Your Story to Multiple Audiences Deliver a Brief Presentation Highlighting Your Conclusions and Recommendations

Telling Your Story

Developing Your Analytical Skills : How to Research and Present Information

LESSON 4 (3 hours) The Conclude Phase

Identify the Purpose of the Analysis Use a Tool for Clarifying Questions Decide on an Approach for an Analysis Discuss the Importance of Considering the Needs of Your Requester

and Audience When Developing the Plan Create a Data Collection Plan

LESSON 3(3 hours) The Analyze Phase

Use and Outline to Organize Data for Analysis Aggregate Unstructured Data into Segments Organize Data via Graphic Tools Assess the Potential Risk Associated with an Analysis Explain the Significance of a Cost-Benefit Analysis Develop a Decision Matrix Use an Outline to Evaluate Data and Deal with Information Gaps


Practical Details

Live Online

DatesGroup #1 – 4 lessons

Group #2 – 4 lessons



9:00 – 12:00 AM (CET)20-22-27-29 APRIL 2020

9:00 – 12:00 AM (CET)25-26-27-28 MAY 2020


Use Personal Change Management to Work More Effectively with andThrough Others

Bring About Change Even When Faced with Resistance Apply a Systematic Approach to Plan and Engage Others in the Change

Process

SESSION 1 (3 hours) Manage Change

SESSION 2 (3 hours) Manage Time and Priorities

Management Skills for Administrative Professionals

Incorporate Emotional Intelligence and Effective Listening Practicesto Prepare to Be an Effective Colleague, Partner, and Leader

Apply Assertive Communication Using Verbal and NonverbalBehaviors

Exhibit Confidence and Influence Using Tested Presentation Models

SESSION 3 (3 hours) Manage Relationships and Communication (cont’d) Incorporate Emotional Intelligence and Effective Listening Practices to

Prepare to Be an Effective Colleague, Partner, and Leader Apply Assertive Communication Using Verbal and Nonverbal Behaviors Exhibit Confidence and Influence Using Tested Presentation Models


Practical Details

Live Online




14:00 – 17:00 (CET)


Managing Roles, Responsibilities, and Team Work

Manage Roles, Responsibilities, and Authority to Meet Goals Identify and Support Differing Work Style Preferences Using New Skills

and Best Practices Recognize and Proactively Use Critical Thinking to Support Achievement

of Team-Based Goals

Establish a Systematic and Efficient Approach to Work Use Prioritization Strategies Use Time Management Strategies

Manage Relationships and Communication

Action Planning

Reflect on Best Practices That Will Be Applied in the Near or LongTerm

SESSION 4 (3 hours) Managing Negotiations and Conflict

Define the Sources of Conflict in the Workplace Employ a Tactful Strategy to Handle Office Politics, Difficult People,

and Demanding Situations Negotiate to Empower Self and Others to Achieve Goa

25-26-27-28 MAY 2020


Define leadership and how it differs from management. Recognize that you create a competitive edge in your organization Use courage and conviction to speak up, advocate for your team, and

create value for your organization Identify the four domains of successful leadership

SESSION 1 (3 hours) Leading with Courage and Conviction

SESSION 2 (3 hours) How to Craft a Compelling Message

Women's Leadership Certificate Programme

Define strategy from an organizational view Define strategic direction and its importance to daily work Identify the five key questions leaders ask regularly Explain how to inspire innovation

SESSION 3 (3 hours) Communicating the Strategic Direction (Continued)

Communicate a strategic direction with passion, courage, andconviction

Determine future needs using SWOT for risk analysis


Practical Details

Live Online




14:00 – 17:00 (CET)

14:00 – 17:00 (CET)16-18-23-25 JUNE 2020

Our Leadership Voice

Describe the components of a compelling leadership voice Discover your authentic voice as a leader and how to communicate it with

conviction Demonstrate when and how to adjust your voice to effectively inspire results Overcome biases to your leadership voice Understand the importance of role modeling and creating a feedback culture

Apply a simple methodology to craft ideas quickly and powerfully Communicate your desired results outcomes to different audiences Explain your ideas courageously while being clear and concise Describe a compelling business case that stands out to various stakeholders

Communicating the Strategic Direction

Putting It All Together: Creating value as a Leader in your organization

Apply all the skills, tools, and strategies covered in the program

SESSION 4 (3 hours) The Leader as Negotiator

Determine what you can negotiate Assess your dominant negotiation style and how it aligns with your leadership

voice Discern when another negotiation style is necessary and have the conviction to

use it Understand the four elements for successful negotiation 21-23-28-30 APRIL 2020


Demonstrating Value as a Leader

Identify your strategic network and how to improve it Describe organizational politics Describe the four keys to successfully navigate organizational politics for your

career and your teams Align your team to the bottom line and know how they create value


Contact us Today

About MCEKey Facts

Providing Learning & Development (L&D) services in

the EMEA region

59 yearsClient companies which we have

worked with delivering customized & in company learning solutions

1,700

In Company Training Solutions delivered in more than

94 countries

6,200

Participants on MCE training programmes since 1961

400,000

Open Training Programmes running throughout the

EMEA region

50+Managers & Leaders inspired by

MCE’s management development solutions each year

10,000

+32 (0)2 543 21 20 [email protected]