LISTENING SKILLS

Group 6

Vikas Agarwal 39 Prabsahib Chandock 84 Nikhil Pandey 56 Ashish Kumar 31

FLOW OF PRESENTATION

What is Listening? Characteristics of Listening. Importance of Listening Difference between Hearing and Listening Listening Process Barriers of Listening Types of Listening Fallacies of Listening Bad Listening habits The Ten commandments - Keith Davis References

WHAT IS LISTENING ?

To listen is to pay attention with our senses to understand the words being spoken.

Listening requires the listener to understand, interpret, and evaluate what they hear.

CHARACTERISTICS OF LISTENING

Listening is with the Mind & Senses. Listening involves a Conscious Effort. Listening is key for effective communication. Listening is an active process of Eliciting Information Listening involves exchange of Ideas, Attitudes &

Emotions

"LISTENING EFFECTIVELY TO OTHERS CAN BE THE MOST FUNDAMENTAL AND POWERFUL COMMUNICATION TOOL OF ALL. WHEN SOMEONE IS WILLING TO STOP TALKING OR THINKING AND BEGIN TRULY LISTENING TO OTHERS, ALL OF THEIR INTERACTIONS BECOME EASIER, AND COMMUNICATION PROBLEMS ARE ALL BUT ELIMINATED."

Kenneth R. Johnson

IMPORTANCE OF LISTENING FOR MANAGERS

Understanding others, results in them understanding you.

Enables use your human resources better Getting more out of face to face interaction Helps in gaining depth & intimacy Motivate Employees Work better in team based environment Better understand assignments & what is expected of

you

DIFFERENCE BETWEEN HEARING AND LISTENING

Hearing is simply the act of perceiving sound by the ear. If you are not hearing-impaired, hearing simply happens.

Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. Listening leads to learning.

Most people tend to be "hard of listening" rather than "hard of hearing.“

Video: dilbert.flv

LISTENING PROCESS

Hearing

Focusing

Understanding

Evaluating

Remembering

Responding

BARRIERS OF LISTENING

Environmental barriers Physiological barriers Psychological barriers Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation

TYPES OF LISTENING

Appreciative Listening• Presentation• Perception• Previous Experience

Informative Listening• Vocabulary• Concentration• Memory

Relationship Listening• Attending• Supporting• Empathizing

TYPES OF LISTENING (CONT.)

Critical Listening• Ethos• Logos• Pathos

Discriminative Listening• Hearing Ability• Awareness of Sound Structure• Integration of non-verbal cues

FALLACIES ABOUT LISTENING

Listening is not my problem! Listening and hearing are the same Good readers are good listeners Smarter people are better listeners Listening improves with age Listening skills are difficult to learn

BAD LISTENING HABITS

Calling the subject dull Criticizing the speaker Getting over-stimulated Listening only for facts Trying to outline everything

BAD LISTENING HABITS (CONT.)

Faking attention Tolerating distraction Choosing only what’s easy Letting Emotion-Laden Words Get In The Way Wasting the Differential Between Speech and Thought

Speed

THE TEN COMMANDMENTS – KEITH DAVIS

Stop Talking. Put The Talker At Ease. Show Him That You Want To Listen. Remove Distractions. Empathize With Him. Be Patient. Hold Your Temper. Go Easy On Arguments And Criticism. Ask Questions. Stop Talking!

REFRENCES

Bite Your Tongue! 10 Ways to Be an Effective ListenerBy Joy Fisher-Sykes (www.thesykesgrp.com/BiteYourLipListenArt01.htm)

Hearing vs. Listening by Susan Dunn (http://www.managerwise.com/article.phtml?id=444

)

WHAT CAN BE DONE ABOUT LISTENING Ralph G. Nichols The Supervisor's Notebook, Scott,

Foresman & Co. Vol. 22, No. 1, Spring 1960

Effective Learning Skills by Kenneth R. Johnson Google

THANK YOU