Links to Translation and Interpretation Services • CHA Free Translation and Interpretation Services .. p.4• CHA Guide to Interpreter Assistance ....................... p.2• Language Identification Chart ................................... p.3• Free Interpretation and Translation Services ............. p.6

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(circa, December 2018)

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(circa, Marh 2020)

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The Chicago Housing Authority programs and activities are important to everyone.

We provide free translation and interpretation services for anyone who needs language

assistance. We do not discriminate on the basis of race, color,

national origin, sex, gender identity, age or disabilit

To receive language or communication assistance free of charge, please call us at (312) 742-8500 or

contact us via e-mail at chal·a thecha.or If you believe we have failed to provide a service,

or think we have discriminated in another way, please contact the CHA's Housing Rights and Nondiscrimination Department. For contact

information go to the CHA website www.thecha.or or call at 312 913-7062

You may also contact HUD's local Office of Fair Housing and Equal Opportunity. For contact

information of the local HUD office, go to the HUD website or call the housing discrimination toll free hotline at 800-669-9777 (voice) or 800 927-9275

TTY.

Version 07 /2017 Chicago Housing Authority Language Assistance chala@thecha.org Office of Diversity and Inclusion

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dl'I CHA

If you, or someone you are helping, have questions, you have the right to get help and information in your language at no cost. Please call us (312) 742-8500 to assist you with

an interpreter.

Espanol Si usted, o alguien que usted esta ayudando, tiene preguntas; tiene derecho a Spanish obtener ayuda e informaci6n en su idioma sin costo alguno. Por favor llamenos al

(312) 742-8500 para asistirlo con un interprete. il~

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Polish prawo uzyskacbezplatna pomoc i informacje w j~zyku polskim. Zadzwo1'l do nas pod numer (312) 742-8500 aby uzyskac pomoc tlumacza.

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Romana Daca dvs. sau o persoana pe care o ajutati aveti lntrebari, aveti dreptul sa obtineti asistenta ~i

Romanian informatii gratuite In limba dvs. Ne puteti suna la (312) 742-8500 pentru a beneficia de serviciile unui interpret.

Wikang Tagalog Kung ikaw, o sinumang tinutulungan mo ay may tanong, may karapatan kayong Tagalog humingi ng libreng tulong at impormasyon sa inyong wika. Mangyaring tawagan

kami sa (312) 742-8500 para tulunoan ka no taoapaosalino-wika. Bosanski Ako Vi, iii neko kome pomazete, imate pitanja, imate pravo na pomoc i informacije na svom jeziku Bosnian bez ikakvih troskova. Molima nazovite nas na broj (312) 742-8500 da biste dobili pomoc sa

prevodiocem. 6b11rapcK11 AKo B1o1e 1o1111o1 HilKOM, KOMTO B1o1 noMara, 1o1MaTe Bbnporn: B1o1e 1o1MaTe npaeo Aa no11yY1o1Te noMow, 1o1 Bulgarian 1o1H<!>opMal.\"1il Ha Baw1o1ii e31o1K, 6e3 pa3XOAf1. Mo11ii, o6aAeTe Hlo1 ce Ha (312) 742-8500, 3a Aa

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(312) 742-8500 Aflil 3' ep,HaHHil Bae 3 nepeK!laAaYeM. Srpskohrvatski Ako Vi, iii neko kome prufate pomoc, imate pitanja, imate pravo da pomoc i Serbo-Croatian informacije dobijete na svom jeziku, bez naknade. Molimo pozovite nas na (312)

742-8500 za oomoc sa usluaom prevoaenia. Af-Soomaali Haddii adiga, ama qof aad caawinaysid, uu qabo su'aalo, waxaad xaq u leedahay in aad heshid Somali caawimaad iyo macluumaad ku qoran luuqadaada kuwaas oo bilaash ah. Fadlan naga soo wac

lambarkan (312) 742-8500 si aynu kuugu caawino in aad heshid turjubaan.

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Version 07/2017 Chicago Housing Authority Language Assistance chala@thecha.org Office of Diversity and Inclusion

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We offer free interpretation and translation services for individuals with Limited English Proficiency. If you have a non-emergency CHA question, please let us know by leaving a voicemail at (844) 948-1031 (interpretation services available 24/7). You will be able to leave a message in your preferred language with the assistance of an interpreter. You may also send us an email to chala@thecha.org. A CHA representative and an interpreter will call you back for follow-up and resolution.

24/7 Non-Emergency LEP Hotline Instructions:

1. Dial 1 (844) 948-1031

2. Your call will be answered by an operator, who will ask you what language you need interpreted

3. Inform the operator of the language you speak

4. The operator will then connect you with an interpreter that speaks your requested language and you will be transferred to voicemail to leave a message

5. Please provide the following information in your voicemail message: a. Name b. Tenant ID c. Phone Number d. Building name, or address e. Program (HCV, Senior Housing, Family Housing, Homeownership) f. Question/Concern

6. Instruct the interpreter to repeat your message to the voicemail in English

Please note that this is a non-emergency phone line. FOR EMERGENCIES CALL 911

circa, June 2020

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