THUY NGUYEN "TINA"

PROFILE AND QUALIFICATIONS:

Six (6) years experience in accounts processing in financial banking industries with high productivity, accuracy and strong investigation skills in fast paced with deadline oriented environment within SLA.

Business Accounting Diploma and IFIC certification have completed, CSC has been in progress. Knowledge in Mutual Funds, Registered Products, Mortgages, Documentation, Securities

products, Taxation, IIROC and CRA regulations. Strong reconciliation skills and communication skills, math and analytical skills, organizational,

attention to detail and Customer service skills. Quick learner with proficiency in Quickbook, ISM/IBM, MPOWER, SMS, SEI,CSC, CIF, S3, EIS,

COINS, COLT, GOW, TSYS, VROL, WMOL, ECIF, Web CSR, Fundser, Salesforce, ACCPAC, ADP, AS400, Broadridge, SCORE, OAM, MS Office, and operation of general office equipment.

EMPLOYMENT HISTORY:

Administrative Operation Officer (contract)TD WEALTH October 2014 to May 2016

Assisted the TD Private Trust team in fortfolio manually fee calculation, and monthly portfolio fees billing, processed ad-hoc fee requests, accounts opening, and project analysis.

Assisted the Mortgage team for the off title project.

Assisted the RESP team in providing account withdrawal requests on documentations, and processed ticketings including investigation on account contribution, notional and grant for withdrawal requests.

Assisted the TD Securities in processing wire payments of incoming and branch to branch wire payments for TDCT by followed with accuracy while meeting and exceeding SLA as well as involve foreign currency transactions and rate bookings with trading desk including daily verification of Wire Reports and escalating to branches as per established procedures, and investigating GL 122 and foreign currency IPS escalations.

Assisted TD Insurance-Auto Finance department as a quality control of the data analyst team in year-end credit protection project on TDAF products.

Supported the account maintenance team in updating client account information after the account opening process via hard copy, email, electronic imaging, ticketing and Material Change system etc. for all lines of business.

Supported the Mail Administration team in processing return mails and incoming mails for all lines of business, matching up to Electronic Imaging System (EIS), and bar-coding documents from scanning for new account and transfer departments.

537-4645 Jane St. North York ON M3N 2K9

Tel: 649-849-7430 or 416-895-1575Email: nguyentina@outlook.com

Online Brokerage-Operation Administration (contract)SCOTIA ITRADE November 2013 to August 2014

Provided day-to-day business support in opening all brokerage, investment and individual accounts, such as, RESP, RSP, RIP, LRSP, LIF, Estate, TFSA, CASH, Corp, Investment Club, and Margin.

Performed client card-entitlement setup, adding accounts, and access (as per documentations such as power of attorney, trading authorities and trusts/estates) as needed.

Approved, rejected and restricted accounts as per documentation required. Assisted the customer service team in sending letters on requested documentation for all line of

business accounts, following-up clients' new addresses, filling and sending tax slips within SLA.

Business Support Specialist (contract)CIBC- REBO December 2009 to March 2013

Transferred funds directly on registered products by verified financial and non-financial issues complied with regulations within SLA commitment.

Processed opening, closing and made periodic payments on TFSA and RRSP accounts. Processed and fulfilled individual/ business accounts requests on cheque order, financial

adjustments, issued cards internationally, stop payments, COPS, and update non-financial changes within SLA.

Participated in Investigation in Card Settlement Department for 6 months for a new project in investigating client's transaction errors and analyzed account discrepancies for visa debit cards.

Tax Officer (contract)TD WEALTH-Financial Group October 2008 to May 2009

Daily calculated and posted journal entries on non-resident tax treaty application for closing of Private Investment Council ( PIC) accounts.

Monthly calculated non-resident tax applicable on portfolio income, A/R remittance and reconciliation.

Retrieved duplicated tax slips, updated spreadsheet for management of dates factors. Assisted in year-end reconciliation on all NR4 accounts, year-end book adjustment, investigated

tax slips’ issues on T5, T3, NR4 & T5013, portfolio analysis, UAT testing and supported in generating of NR4 & T3 Tax slips.

Allocated manual entries of NR4 slips, trust units, and resolved clients’ changed including preparation of amended Tax slips from PISO requests.

Bookkeepper ( Weekend)B & H ASSOCIATES October 2007 – December 2008

Recorded all transactions from various sources, bank statements to the appropriate ledger and performed reconciliation for personal and businesses.

Prepared financial statements, GST & payroll deductions remittances, and reported T1 Income Tax., and answered clients telephone inquiries, and schedules appointments.

Tina Nguyen

Accounting ClerkHARLEY DAVIDSON MOTOR February 2008 to August 2008

Made daily bank deposits for Lamborghini& Harley Davidson, and posted journal entries of accounts receivable.

Posted journal entries of accounts payable, bank reconciliations, prepared time sheets. Payroll processing, GST remittance, paid bills on-line and performed other clerical tasks.

Office Coordinator/Billing ClerkGTA DIAGNOSTIC SERVICES June 2002 to February 2008

Managed daily activities include booking appointments, answering telephone enquiries, data entries, sorting mails, greeting patients, maintaining supplies in order to meet established deadlines

Performed the full range of billings, cash, invoices, receipts, and A/R collection activities in accordance with established practices.

Tramscribed dictation reports from specialist Doctors tapes. Submitted claims to Minister of Health, and performed reconciliation of billing payments.

Bookkeeper (Part-Time Weekend)B & H ASSOCIATES October 2007-December 2008

Recorded all transactions from various sources and bank statements to the appropriate ledgers and performed reconciliation for personal and businesses clients.

Prepared financial statements, GST & payroll deductions remittances, and reported T1 Income Tax.

Answered clients telephone inquiries and appointments scheduled.

Tax Associates (Part-Time Weekend)H&R BLOCK- INCOME TAX SERVICES March 2006-May 2007

Researched client compliance issues and liaised with Canada Revenue Agency. Reviewed various tax authorities on clients’ issues and resolved customer’ financial issues.

EDUCATION:

Canadian Securities Course @ CSI May 2016 Partners, Directors and Senior Officers Course -pending @ CSI November 2014 Investment Funds in Canada ( mutual funds) Certification @ CSI November 2013 Business Accounting Diploma - Centennial College May 2005

LANGUAGES: ENGLISH, VIETNAMESE and able to read FRENCH.

REFERENCES ARE AVAILABLE UPON REQUESTED. Tina Nguyen