DARREL W. GRATTIDGE

STATEMENT OF OBJECTIVE: Seasoned professional seeking a challenging position and job environment

where skills in project and program management, risk management, quality assurance, and performance

measurement can be effectively used and improved while positively contributing to a new organization.

QUALIFICATIONS

Solutions-driven professional with master’s degree, possessing a background in improving and maintaining

productivity, quality, and customer satisfaction.

Creative thinker and analytical problem-solver focused on understanding requirements and business problems,

and implementing a solution to completion within established deadlines.

Experienced contributor in the areas of Performance Measurement and Management, Risk Management,

Quality Assurance, Program and Project Management, Business Development, Proposal Writing.

Customer-focused with the ability to build relationships, communicate solutions strategy and product offerings,

and provide training internally and externally.

Rigorous, quality-conscious contributor with solid analytical and writing skills.

Exacting attention to detail with excellent organizational skills.

Proficient in Microsoft Office Suite, Microsoft Project, Microsoft Visio, Microsoft Publisher, and Windows OS

(desktop and mobile).

Experience using Microsoft SharePoint 2007, 2010, and 2013.

EXPERIENCE

Nov. 2015 – Sep. 2016 Business Systems Analyst, AECOM, Germantown, MD

Nov. 2015 – Sep. 2016 AECOM | Joint Service Provider (JSP) Strategy, Planning and Architecture

Center (SPAC) Performance Management Branch | Business Systems Analyst

With minimal supervision, worked on a small team and specifically tasked to develop, implement, and maintain

Enterprise Performance Management (EPM) performance metrics related to Information Technology. Reviewed,

augmented, and developed measures, critical success factors (CSF), key performance indicators (KPI), and metrics

for business management, technology development, and operations management sections divisions. Emphasis was

evaluation of metrics currently in use by two agencies as they merged into a common operating structure. Additional

effort was laying the basis to prepare an Enterprise Management Framework (EMF) a performance management

program that was oriented around internal customer services and products using Balanced Scorecard (BSc)

constructs as modified to the DoD Enterprise Service Management Framework (DESMF) model. Helped to collect

and define goals, objectives and initiatives based input from organizational units and working to develop CSFs and

KPIs. The focus was to eventually document a BSc construct amenable to viewing linked KPIs and metrics from

strategic and tactical perspectives related to organizational performance.

Jun. 2014 – Nov. 2015 Task Manager, BAE Systems, McLean, VA

Jun. 2014 – Nov. 2015 BAE Systems | Joint Information Technology Services Provider Pentagon

(JITSPP) Information Technology Agency (ITA) | Pre-Production Research

Evaluation Program (PREP) | Demonstration – Pilot Engineer (Subcontractor to

Zolon Tech, Inc.)

Worked with minimum of seven functional teams to identify, analyze, and assess risks and issues, and to ensure

risks were tracked with defined mitigation strategies and that issues were monitored to resolution. Identified,

designed, and prepared performance metrics for demonstration – pilot, testing, operations, risk and issue

management, and stakeholder engagement functions. Performed research and analysis of customer, capability, or

solution requirements to derive functional requirements to prepare governance, demonstration, and pilot projects’

requirements documentation. Wrote project documentation to include the Release and Risk Management plans, as

well as updating the Project Management Plan; created and maintained weekly risk and issue status logs, in addition

to revising and maintaining the Weekly Metrics Report.

Darrel Grattidge – Page 2

Feb. 2009 – Jan. 2014 Senior Program Financial Analyst, Avaya Government Solutions, Fair Lakes,

VA

Responsible for documenting and maintaining Project Management Plans and Tailor Waiver forms on projects.

Built out spreadsheets and tables for tracking contract deliverables. Conducted and participated in Risk

Management reviews and updated tracking logs. Responsible for key monthly deliverables on projects to

include: Earned Value statements, Status and Progress Reports, and Work Breakdown Structures.

Tracked project staffing and provided financial analysis for all projects managed. Designed and maintained

spreadsheets to track project costs against revenues to ensure cost and revenue margins met or exceeded target

goals.

Worked with Contracting and Subcontracting groups to ensure timely option period renewals and to ensure

timely issue of task orders to subcontractors. Worked with internal and subcontractor staff to process and

complete security clearance paperwork on projects as appropriate, inclusive of securing Personal Identify

Verification (PIV) cards (a.k.a. “Badges”).

Participated in proposal efforts to identify, capture, track, and respond to federal contract opportunities.

Worked with proposal teams to write and review proposal responses. Provided inputs to Pricing for building

out cost models. Participated in cost reviews and bid decisions. Updated capability matrices and responded to

data calls when partnered with other companies on proposal efforts.

Served as divisional Engineering Process Group representative, providing a liaison role to the corporate Process

Improvement Group (PI Group). Assisted Project Managers with documenting Tailor Waivers and Project

Management Plans for posting to the Process Asset Library.

Audited the PI Group processes to assess its compliance level internal standards for Configuration

Management; summary findings shared with the Quality Manager and Division Leadership. Reviewed

corrective actions that were implemented to remediate the documented noncompliance findings.

Served as the Process Owner for the Risk Management process. Performed process review and

provided findings on issues with the process and then updated suggested improvements to the process.

Actively engaged in the functional roles indicated for the following projects:

Oct. 2012 – Dec. 2013 Avaya Government Solutions | Veterans Administration | electronic Capital

Planning and Investment Control (eCPIC) Support Services | Project Manager

Project consisted of providing technical assistance to VA’s Program and Budget Formulation Office as it

transitioned tool support for CPIC submittals to the General Services Administration’s eCPIC web-based

tool and developing guidance to assist VA project managers when responding to Office of Management

and Budget questions during data submission cycles each September and January. Additional work

consisted of ensuring VA had a proper understanding of the tool and its validation logic and rules.

Developed, implemented, and monitored the Transition Plan and its associated deliverables as part of the

effort to return the eCPIC effort to VA.

Nov. 2009 – Nov. 2013 Avaya Government Solutions | Department of Homeland Security | DHS

Homeland Security Information Network (HSIN) Mission Integration, Outreach

and Communications | Project Financial Analyst

Documented the travel process and created the travel request spreadsheets used on the project. Developed

and maintained the spreadsheets used to track travel approved by the Contracting Officer’s Representative.

Prepared job descriptions and opened job requisitions for staff vacancies based on position requirements

provided by client. Participated in interviews to fill the open job positions. Took disparate training and on-

boarding documents, and combined them into a unified Training and On-Boarding Plan for Mission

Advocate staff on the DHS HSIN Communications and Outreach project. Organized several conference

and training events to support the contract.

Darrel Grattidge – Page 3

Nov. 2010 – Dec. 2012 Avaya Government Solutions | DHS Federal Emergency Management Agency

(FEMA) | National Continuity Program (NCP) Directorate Program

Management Office and Project Management Support | Project Manager

Ensured staffing, subcontracting actions, and financial analysis for the project were provided without

interruption to the client’s performance of government responsibilities. Participated in internal and external

program and cost-management reviews. Tasked with ensuring fixed fee on contract could be captured in

full. Protected and billed fee.

Oct. 2010 – Jun. 2011 Avaya Government Solutions | DHS FEMA | National Preparedness Directorate

(NPD) NPD Grant Report Tool (GRT), Technical Assistance | Project Manager

Managed subcontractor delivering on-demand training to state and local agencies seeking to receive

preparedness grants from FEMA. Training was designed to help the agencies identify, assess, and

document gaps they needed to redress to improve their readiness states when responding to emergencies of

a chemical, biological, radiological, nuclear, and explosive nature.

Jun. 2010 – Nov. 2010 Avaya Government Solutions | Department of the Interior (DOI) | National Park

Service (NPS) Point of Sale System (POSS) Integrated Baseline Review |

Project Manager

Led a team of subject matter experts in project planning to assess whether NPS had a mature project plan

based on DOI standards. Secured project planning documents and the implementation vendor’s project

document deliverables as required. Reviewed project documentation to assess whether the project had

sufficiently developed management and control strategies to maintain a cost variance within 10% of the

project’s baseline schedule. Provided an independent and objective assessment whether the project should

proceed as planned. Provided summary review of project planning strengths and areas for improvement to

the DOI project team.

Jun. 2010 – Nov. 2010 Avaya Government Solutions | Subcontractor to Contract Value Partners | DHS

U.S. Citizenship and Immigration Services (USCIS) | Training and Career

Development Division (TCDD) Administrative and Program Management

Support | Project Manager

Coordinated with the Prime and Contracting to ensure adequate funding was provided on task extensions.

Tracked the financials and communicated with internal stakeholders to ensure funding was allocated and

spent appropriately. Worked with the staff and Human Resources on addressing resource terminations at

contract end. Assumed invoice review and approval on this project in June 2010.

Nov. 2009 – Oct. 2010 Avaya Government Solutions | Department of Education | Migrant Student

Information Exchange (MSIX), Independent Validation Verification (IV&V)

Support | Project Management Analyst

Performed quality reviews of 3rd party contractor’s process documents. Participated in a Configuration

Management (CM) audit of the contractor. Developed process document to perform quality audit of the

contractor’s adherence to their CM processes. Provided quality analysis on the project. Maintained and

distributed the Consolidated Tracking Log used to record action items from status meetings inclusive of

tracking Decision Request Forms that were submitted to, and acted upon, by Education.

Feb. 2009 – Nov. 2009 Avaya Government Solutions | DHS USCIS | Acquisition and Program Support

Services | Project Management Analyst

Monitored available funds available for travel use and validated travel requests prior to seeking Contact

Officer Representative approval. Monitored employee time and attendance for personnel across four client

locations and 26 client offices. Prepared project burn rates by labor categories and office to inform the

client of time and material labor usage. Developed monitoring processes and documentation to detect and

correct timesheet non-compliance by staff on the contract.

Darrel Grattidge – Page 4

Apr. 2008 – Nov. 2008 Systems Analyst at Cessna Aircraft Company, Manpower Temporary Services,

Wichita, KS

Provided IT Asset Management support to the following functional areas: Finance, Legal Office, Supply Chain,

Six Sigma, Human Resources, Sales and Marketing, Flight Test Engineering, and Facilities. Procured desktop

computers (new staff and desktop refresh), software, peripherals, local printers, and networked printers.

Installed and configured all devices procured except network printers. Documented the process flow for

provisioning new hire and refresh computers. Worked on three projects: 1) Coordinated refresh of Multi-

Function Printer (MFP) devices. Worked with industry sales personnel from Kyocera and Xerox to assess user

needs, determine best MFP replacement, and then requisitioned devices for fulfillment. 2) Coordinated IT

support for the 2009 National Business Aviation Association (NBAA) convention. Worked with Sales and

Marketing to determine and provide their presentation and booth needs. Worked with internal shipping to

transport equipment to and from the convention. 3) Performed preliminary work to replace flight test telemetry

workstations. Coordinated discussions with Flight Test Engineering to determine their equipment requirements.

Reviewed workstation standards to determine if necessity existed to obtain non-standard equipment. Confirmed

the requirements with Flight Test Engineering before transitioning the effort to an Implementation Manager.

Oct. 1996 – Jun. 2007 American Red Cross National Headquarters, Falls Church, VA

Aug. 2005 – Jun. 2007 Business Application Liaison II, IT Operations (Production Control)

Assumed departmental risk management and quality assurance roles within Operations. Enforced

compliance on the completion of server log books, critical problem management reports, and backup report

logs. Actively assumed role as chair of the operations technical change control board. Assessed

infrastructure change requests to ensure all issues/concerns raised in the weekly meetings were addressed

prior to submitting requests for implementation approval from the information technology change control

board. Counseled individual change submitters on the importance of clarifying the necessity for change,

and stressed the importance of having detailed contingency plans in case of failures to implement a change.

Introduced new metrics as needed and developed key performance indicators.

Mar. 2003 – Aug. 2005 Business Application Liaison II, Enterprise Technology Services (Process

Development and Training)

Supported performance and business management with an emphasis on methods for measuring progress

and improving performance efficiencies. Coordinated and facilitated regular meetings to review

operational performance metrics and progress of strategic initiatives (projects). Interacted with subject

matter experts to ensure their understanding of measurement points and reporting requirements for monthly

performance reviews. Tracked, collected, and presented project data and lessons learned as a part of

strategic initiative reviews. Provided additional support for strategy execution, customer research,

brainstorming methods and means to improve organizational performance, industry trending, and

competitive analysis. Collaborated with a proposal team to secure several national contracts that allowed

local offices to obtain desktop services and support at discounted rates.

Jan. 2001 – Mar. 2003 Telecommunications Audit Analyst, Engineering Systems and Operations

(Planning & Metrics)

Tasked with developing metrics and implementing a metrics program to assist Senior Management gain

clarity of functions across the enterprise environment. Participated in the budget process at the department

level. Coordinated the peer-reviewed quality control process for proposed changes to the enterprise

infrastructure. Provided input to processes supporting telecommunications and quality change control

functions. Trained staff on the new change management process before they could be released to task.

May 1998 – Jan. 2001 Telecommunications Audit Analyst, Engineering Systems and Operations

(Telecommunications)

Managed telephony vendors to ensure billing accuracy error resolution for services they provided. Audited

vendor invoices for telecommunications costs that were charged back to internal departments. Placed

orders for frame relay and dedicated circuits, and primary rate interfaces on behalf of Network Engineering.

Darrel Grattidge – Page 5

Led project effort to replace call accounting system that was non-compliant for Y2K inclusive of

identifying, evaluating, and implementing the new system.

Oct. 1996 – May 1998 Corporate Travel Card Coordinator, Accounting Division

Processed daily transactions for the program. Prepared and distributed management reports. Worked with

the Office of General Counsel, Payroll, Human Resources, and Senior Management to clear outstanding

delinquent balances.

Dec. 1994 – Oct. 1996 VISA Specialist at American Red Cross, Norrell Services, Falls Church, VA

Position duties the same as those listed under American Red Cross for Corporate Travel Card Coordinator.

Nov. 1988 – Oct. 1994 Customer Administrative Representative, Xerox Corporation, Arlington, VA

Handled assignments involving the billing of copier, office, and printing systems equipment. Ensured accuracy

of invoices, accounts receivable files, and quick resolution of inquiries as well as maintaining open lines of

communications with both internal and external customers. Worked on a team tasked with resolving intractable

issues submitted via lock boxes; used knowledge and experience in the area of state and local sales and use

taxes to resolve longstanding short payment issues. Participated in a systems integration effort to introduce

desktop computers to the business operations environment while maintaining access to data on mainframes.

SECURITY CLEARANCES

Public Trust (Education, Veterans Affairs), Current

Secret (DOD, Homeland Security), Current

Top Secret (DOD, Homeland Security), Inactive

EDUCATION, CERTIFICATIONS, AND TRAINING

Education

Masters in Engineering Management, George Washington University, Washington, DC

Bachelor of Arts in Political Science, University of Kansas, Lawrence, KS

Certification(s)

ITIL Certification, Examination Institute for Information Science (EXIN), Arlington, VA

Training

2015 Operational Security (OPSEC) Annual Awareness Training (Online), U.S. Army Information Technology

Agency, U.S. Army Information Technology Agency, Arlington, VA, May 2015

2015 Annual DOD Cyber Awareness Challenge Training (Online), U.S. Army Information Technology

Agency, Arlington, VA, April 2014

Level I Antiterrorism Awareness Training (Online), U.S. Army Information Technology Agency, Arlington,

VA, April 2014

Remedy IT Service Management (Incident and Change Management Modules), U.S. Army Information

Technology Agency, Fort Belvoir, VA, September 2014

Professional Ethics, PM Educate (Online), Spring 2013

Writing and Managing Federal Proposals, Shipley Associates, June 2011

Management of Technology and Innovation, George Washington University, Washington, DC, Spring 2010

Basic Federal Contracting, Advantage Consulting, Annandale, VA, March 2010

PMP Certification Exam Preparation Course, University Learning Institute, Fairfax, VA, Fall 2009

ITIL Certifications Boot Camp, Global Knowledge, Arlington, VA, May 2009

Corrective and Preventive Action (CAPA) Requirements and Industry Practice, Association for the

Advancement of Medical Instrumentation, Arlington, VA, October 2006

Darrel Grattidge – Page 6

Measuring and Improving Process: How to Move Toward Six Sigma Performance, University of Virginia,

Falls Church, VA, November 2005

Presenting Data and Information, Edward Tufte Seminar, Arlington, VA, May 2005

Process Mapping and Analysis: How to Streamline and Reengineer Business Processes, University of Virginia,

Falls Church, VA, April 2005

Serving the Diverse Community, American Red Cross, Falls Church, VA, September 2001

Solving Problems: Tools and Technique, American Red Cross, Falls Church, VA, November 2000

Giving and Receiving Constructive Feedback, American Red Cross, Falls Church, VA, October 2000

Influencing for Win-Win Outcomes, American Red Cross, Falls Church, VA, October 2000

Gaining Commitment to Preset Goals, American Red Cross, Falls Church, VA, October 2000

Telecommunication Policy and Regulation, George Mason University, Fairfax, VA, Spring 1999

Local Area Networks, Northern Virginia Community College, Alexandria, VA, Spring 1999

Technical Writing, Northern Virginia Community College, Alexandria, VA, Fall 1998

Introduction to Telecommunications, Northern Virginia Community College, Alexandria, VA, Summer 1998

Introduction to Information Systems, Northern Virginia Community College, Alexandria, VA, Summer 1998

Measures of Quality, Xerox Corporation, Arlington, VA, 1990

Quality Improvement Process, Xerox Corporation, Arlington, VA, 1989

Problem Solving Process, Xerox Corporation, Arlington, VA, 1988

AWARDS AND HONORS

Discretionary Investment Program Participant, Leadership development program. Avaya Government

Solutions, August 2012.

Merit Award for Outstanding Work in 1st Quarter FY2012 for securing Option Period 3 Funding on time for

FEMA NCP project, participating in proposal submissions, covering Mission Support and Outreach Center

responsibilities during the week of January 9, 2012 inclusive of coordinating a VA OI&T Task Order. Avaya

Government Solutions, January 2012.

Merit Award for outstanding efforts to fill many roles and provide continuity on various projects (HSIN,

TCDD, NCP, and GPD) during management transition to a new VP and Divisional Organization. Avaya

Government Solutions, July 2010.

Merit Award for contributions to help achieve a 100% score for the basic first time audit on the DHS USCIS

project. Award notes “comprehensive artifacts, such as burn rates, contributed to this rating.” Avaya

Government Solutions, May 2009.

Recognition for Implementation of Telecommunications Sourcing Effort, with focus on metrics and reporting.

American Red Cross, August 2005.

Accounting Division Employee of the Month. American Red Cross, January 2007.

1995 Employee of the Year, Falls Church, VA location for the American Red Cross. Norrell Services,

December 1995.

Administrator of the Quarter, 2nd Quarter 1994. Xerox Corporation, Arlington, VA.

Local All-Star Award – Honorable Mention for 1992. Xerox Corporation, Arlington, VA.

Xerox Achievement Award in 1990 for participation on a task force to resolve XPARs rental billing issues.

Xerox Corporation, Arlington, VA.

Team Player Award – 1st Quarter 1991, 3rd and 4th Quarters 1990. Xerox Corporation, Arlington, VA.

Quarterly Quality Award, 2nd Quarter 1990. Xerox Corporation.

AREAS OF EXPERTISE

Project Management

Program Management

Business Development

Proposal Writing

Contracting

Sub-Contracting

Transition Planning

Risk Management

Project Documentation

Project Planning

Customer Satisfaction

Process Design

Process Redesign

Change Management

Performance Management

Total Quality Management

Continuous Improvement

Key Performance Indicators

Value Chain

Performance Measurement

Metrics

Knowledge Management

Release Management

Problem Solving

Darrel Grattidge – Page 7

Decision Making

Project Tracking

Project Reporting

Analysis of Business

Problems / Needs

IT Asset Management

Competitive Analysis

Quality-assurance Process

Internal / External Client

Support

Customer Service

Vendor Management

Process Change

Process Improvement

Critical Thinking

Analytical Thinking

Requirements Analysis

Configuration Management

Audits

Quality Process Audit

Balanced Scorecard

Critical Success Factors

Enterprise Management

Frameworks

Enterprise Performance

Measurement

Performance Prism