Mr Robert Burns

LinkedIn Profile: https://www.linkedin.com/pub/robert-burns/82/922/446

Profile

I am an extremely hard working individual who possesses excellent people skills; which have been developed both through the course of my studies as well as my employment. I possess two degrees; in both English Literary Studies, and Law disciplines. I am experienced at running departments and training staff and I also possess experience working in a variety of sectors; including charitable, academic, retail, and financial services industries.

Education

2011-2013 University of SheffieldLLB (Hons) Law – 2:2

2006-2010 University of Central Lancashire, Preston BA (Hons) English Literature - 2:1

2004-2006 John Smeaton High School, 6th Form Leeds

English Literature (A Level) – B AVCE ICT (Double Award) – C, C

1999-2004 John Smeaton High School, Leeds GCSE’s Gained – English Literature – A English Language – A ICT – A Maths – C Media Studies – B Religious Studies – C Science (Double Award) – C, C French – C Graphic Design – C

Professional Qualifications

2014 CISI Level 3 Award for Introduction to InvestmentAwarded by the Chartered Institute of Securities and Investment for passing the first module of the Investment Operations Certificate (IOC) study program.

Employment History

Stickler Proofreading, Los Angeles, California (November 2014 – Present)Copy Editor

Proofreading and offering corrective changes to documents received from a wide range of sources; mainly academic and business documents from around the world.

Capita Asset Services, Leeds (July 2014 – Present)Segregated Dealing / Contracts / Settlements & Probates / UAT Testing Administrator

Input deals and settle repurchases within specified timescales as per received instructions Position focuses on both customer and client services, responding to their needs and providing a high level of

services at all times to private and institutional investors Respond to queries within appropriate service-level agreement (SLA) timescales Administer Investor accounts to a high professional standard Liaise with clients through various channels – fax, email, and phone conversations Trusted to receive and process high volumes of sensitive financial information on behalf of CAS clients. Perform UAT testing for system updates – paying attention to the accuracy and efficacy of new processes and

software – Lead project officer on a number of projects Record results and provide evidence Give detailed explanations to senior management of the results of tests, and provide detailed evidence of

successful or failed tests Assist in training new members of staff in the various tasks of the contracts/settlements team including –

indexing, letter drafting, proof reading and client liaison

Halifax Share Dealing, Leeds (December 2013 – July 2014)Dealing Services Agent

Required to deal with highly sensitive financial information on behalf of HSDL customers. My duties included taking customer instructions and placing trades, relating information on share values to

customers taken from various Stock Exchanges around the world, with particular focus on the LSE and NYSE. Providing an excellent standard of customer service when dealing with issues, recording complaints where

required. Checking existing records for customer’s to help prevent fraud, registering new customer accounts, which

requires a high degree of accuracy when inputting information and handling account closures should the need arise.

Other responsibilities included: data entry, leading team meetings, liaising with senior members of Lloyds Banking Group (LBG), answering emails and phone calls, and assisting other departments within the office where required. Proficient in MS Office software including, MS Word, Excel and Outlook Express.

Skills for Care, Leeds (August 2013 – September 2013)Project Officer

Duties included processing applications by carers for funding to attend training courses Fact and accuracy checking of applications Fast working environment required that I be able to type quickly and accurately. Other responsibilities included: data entry, answering emails and phone calls and assisting other departments

within the office wherever it was appropriate. These tasks required me to be proficient in MS Office software including, MS Word, Excel and Outlook Express.

Corporation Nightclub, Sheffield (March 2012 – June 2013)Bar Supervisor

Responsible for the smooth running of the bar, including overseeing up to 7 members of staff, by making sure duties are done to a high standard and organising staff comfort breaks. I was also tasked with providing customer service and handling customer’s issues when required.

Supervisor responsibilities included: Opening and setting up the bar, checking stock levels, replenishing low levels of stock when required, and addressing staffing issues such as lateness and providing feedback where needed. I was in charge of setting up the till float at the start of the shift, ensuring that we had a constant supply of change for the tills and also cashing up at the close of business.

Sainsbury’s, Leeds (July 2010 – September 2011)Night Shift Team Member

Part time retail work undertaken during a study break between my degrees

Internships

Google Digital Garage Marketing Seminar, Chesamel (March 2015) Seminar covering electronic marketing and social media skills and how they relate to business. In particular to

SMEs (Small and Medium Enterprises) A focus on the importance of brand recognition and “telling your story” online through various means of

communicating with customers. Advise on procedures, idiosyncrasies and dos and don’ts of the different social media platforms.

Nationally recognised scheme

No 6 Chambers, Leeds (July 2012) Week long mini-pupilage at busy criminal barrister’s chambers in Leeds to experience a typical working week for

a criminal barrister. Shadowed several barristers of various level of experience. Examined case files, attended court (Magistrates and High Courts in Leeds and Bradford) Accompanied barrister and was present whilst discussing relevant case details with clients.

Other Relevant Information

Frequent participant in the ‘Class SLO Scheme’ at University. This involved collection of feedback on University modules and presenting the information to senior team members to assist with the University’s pledge for continued academic improvement.

Experience working in the financial services industry as part of Capita Asset Services, and Halifax Share Dealing.

Experience working with digital marketing and social media; in particular Twitter, Facebook and Tumblr platforms. Some experience with SEO (Search Engine Optimisation).

Other Interests

Outside of work, I am a musician who has played both lead guitar and bass for the past ten years; I am currently the bass guitarist in a Leeds based band called This City Limits. In addition to this I enjoy attending live music shows, the theatre, and the cinema, as well as reading and writing both fiction and non-fiction stories and articles.

References available on Request