TNT – THE INTEGRAL PART OF YOUR SUPPLY CHAIN

ISSUE TWO • WINTER/SPRING 2016

INSIDE We’re celebrating our 70th anniversary: TNT through the ages • Your guide to our services • Delivering in style • How we are scoring with Cristiano Ronaldo • Going the Extra Mile

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AN APPLE WATCH

SEE P.19

70 YEARS OF SERVING YOU,

OUR VALUED CUSTOMERSHow we’ve transformed

from one man and his truck to be a leading

global service provider

This year marks our 70th anniversary of delivering the business needs of customers throughout the globe

The big70T

his year marks our 70th anniversary of delivering the business needs of customers throughout the globe.

We’ve come a long way from the “one man and his truck” origins of TNT. Pioneering Aussie Ken Thomas launched Thomas Nationwide Transport in 1946 and that pioneering spirit still exists today, now we are a global business spanning more than 200 countries.

The ethos remains the same – to deliver customers’ goods on time, securely and efficiently.

And how do we do it? With people. More than 58,000 dedicated people who work tirelessly to make sure your parcels arrive safely and on time.

In the UK, more than 8,500 of us in The People Network are striving every day to deliver on our promises to help you

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Welcome from Daniel Vines, Director of Sales TNT UK (Domestic)

deliver great service to your customers.Our people lie at the heart of our

business and you, our customers, lie at the heart of everything we do.

In this issue of Link, you can read about our new Customer Relationship Management System which is designed to give our sales and customer service teams a clear 360-degree view of you.

It provides tangible benefits because we will have greater knowledge of your businesses ensuring we provide the right service at the right time.

And customers throughout the UK are benefiting from our fantastic new Super-Depot and Regional Sortation Centre in Swindon. The new facility has provided dramatic improvements to delivery

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Service, service, service

Hello and welcome to the latest issue of Link – The Integral Part of Your Supply Chain.

I am delighted to have written this introduction to what is, effectively, your

newsletter because to us, at TNT, you are the most important people to our business. It’s been that way for the past 70 years.

We want to be as important to your business as you are to ours. We are here to serve, confident that the service we offer will enable you to keep delighting your customers.

We have more than 8,500 dedicated employees in The People Network, of which more than 300 dedicated people in our Customer Service teams throughout

the UK, come in to work each and every day to serve you brilliantly.

Since I joined the Customer Service department in October our focus has been on equipping our people so that they can deliver outstanding customer service to you.

Not only are we continuing to put in place tools to serve you quicker and more efficiently, we are also investing in our

people to make sure we have the right people, with the right skills and the right empowerment and confidence to support your needs from the moment we answer your phone call.

Our Customer Service teams throughout the UK share the same values as you. We know that the great service we provide to you enables you, in turn, to provide great service to your customers.

For 70 years our people have served our customers and we fully intend to keep doing so!

Fiona Chapman Contact Centre Manager (South)

3WINTER/SPRING 2016

services to and from businesses in the South West. The facility frees up capacity elsewhere in our network, which carries more than 1.5 million items a week.

As part of our plans to increase capacity in the network, we are also investing a further £8million in new modern loading bays and a fully-mechanised parcel sortation machine at our Lount facility in the Midlands.

You told us you wanted more flexibility around collection times to help manage your supply chains so we recently improved over 21,000 collection times across the UK, giving you greater control

and flexibility over when you get your shipments out.

And improvements in our Same Day, Business Solutions and Logistics Solutions services continue to provide added value to our customers who need something different to the standard excellent delivery service we provide.

For 70 years, our services have been designed to free you to focus on your core business, enabling you to grow.

As we celebrate or 70th anniversary, you, our valued customers, can be assured that The People Network will always go the extra mile for you.

We are expanding and upgrading our fleet to increase our capacity and provide even better services for our customers.

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Quick, efficient, secure and timely deliveries on behalf of you – our valued customers – have always been at the heart of our business whether we are delivering just around the corner or across the globe. As TNT celebrates its 70th anniversary, we look back at our incredible journey

Today TNT is a global company, operating in 200 countries around the world. But the company actually started from

very humble beginnings, in Australia back in 1946, when Ken Thomas set up his own transport business with just a single truck.

Business boomed in the 1950s as Ken’s company began offering road and rail freight services across Australia including, for the first time, new overnight services. In 1958, the company became known as Thomas Nationwide Transport or TNT for short and, by 1961, TNT had become so successful that it was listed on the Australian stock exchange.

In 1967, TNT merged with Alltrans, one of the major privately-owned groups in the Australian freight transportation industry, founded in 1950 by Sir Peter Abeles. The merger moved TNT into its first overseas business activity – in New

FROM THIS

TO THISHeavy loads: Trucks have been our workhorses since the beginning but, in the UK alone, we have grown from a single vehicle to the modern 6,500-strong fleet which includes all shapes and sizes, and even zero-emission electric

vehicles

While people still lie at the heart of what we do, technological advances in our infrastructure, network and automation

have enabled us to become more efficient and specialists in fashion, automotive and document

storage to name a few

We’ve come a long way

WE’VE MADE HUGE INVESTMENTS IN OUR TECHNOLOGY AND EQUIPMENT OVER THE PAST 70 YEARS TO BETTER SERVE OUR CUSTOMERS

Continued on page 6

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While people still lie at the heart of what we do, technological advances in our infrastructure, network and automation

have enabled us to become more efficient and specialists in fashion, automotive and document

storage to name a few

In the early days, manually manoeuvring shipments was very labour intensive

We’ve come a long way FROM THIS

TO THIS

WE’VE MADE HUGE INVESTMENTS IN OUR TECHNOLOGY AND EQUIPMENT OVER THE PAST 70 YEARS TO BETTER SERVE OUR CUSTOMERS

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Zealand, where Alltrans had a substantial presence.

The business went global in the 1970s and 1980s, gaining an instant foothold in new markets by buying transportation companies in Europe, North America and Brazil.

By the 1990s, the TNT group had 70,000 employees.

The next decade saw further key developments in the global business, including, in May 2004, a major expansion of the TNT European air hub in Liège, Belgium, followed a year later by new direct air services between Europe and Asia.

2010 saw TNT listed on the Euronext NYSE stock exchange. The listing was part of the de-merger from TNT NV.

United Parcel Service (UPS) announced its intention to acquire TNT. The deal fell through in January 2013, however, when the European Commission blocked the

FROM THIS

Big trucks have always helped keep the

wheels of business turning and have enabled

us to deliver just about anything...

Transport changes over the years

INVESTMENT IN OUR FLEET OVER THE LAST 70 YEARS MEANS THAT WE CAN BETTER SERVE OUR VALUED CUSTOMERSContinued from page 4

Continued on page 8

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...but, now, we have the

capability to deliver your

parcels quickly, safely and

efficiently by many more

modes of transport

Transport changes over the years

INVESTMENT IN OUR FLEET OVER THE LAST 70 YEARS MEANS THAT WE CAN BETTER SERVE OUR VALUED CUSTOMERS

TO THIS

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acquisition under anti-competition legislation.On 1 June 2013, Tex Gunning started as

Chief Executive Officer of TNT. Previously, he was a member of TNT’s Supervisory Board. In November, the sale of the China domestic road operations (Hoau) to private equity funds was completed.

On 18 February 2014, our Outlook strategy was announced, targeting substantial improvements in performance to meet TNT’s customers, employees and shareholders’ needs. The following September we launched The People Network as part of our Outlook strategy, highlighting our dedicated employees and unique European road network.

It helped reposition the company as a challenger in the marketplace.

On 7 April last year, FedEx announced that it intended to acquire TNT. The Offer is anticipated to close in the first half of 2016.

Ken Thomas and Peter

Abeles (right) merged TNT and

Alltrans and built a company

around its people...

It’s always about our people

BUT ONE THING HASN’T CHANGED - OUR PEOPLE ARE STILL AT THE HEART OF WHAT WE DO AND ARE AS DEDICATED AS EVER TO SERVING OUR CUSTOMERS.

FROM THIS

Continued from page 6

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It’s always about our people

BUT ONE THING HASN’T CHANGED - OUR PEOPLE ARE STILL AT THE HEART OF WHAT WE DO AND ARE AS DEDICATED AS EVER TO SERVING OUR CUSTOMERS.

... and our people still lie at the heart of

what we do, working

every day alongside

our customers to find a

solution to help you keep

your promises to your customers

TO THIS

THAT’S HOW WE GOT TO WHERE WE ARE – TURN OVER TO SEE WHERE WE’RE GOING…

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O ur South West Super-Depot and Regional Sortation Centre at Swindon is fully operational

and is already providing dramatic improvements to delivery services to and from the region’s businesses.

Benefits will also be felt by companies throughout the rest of the UK, as the new facility frees up capacity elsewhere in our network, which carries more than 1.5 million items a week.

The state-of-the-art 101-door building boasts purpose-built sorting technology capable of processing more than 60 items per minute. Since opening, the development has seen 85 new jobs created in a wide range of managerial, warehouse and driving roles.

As part of our plans to increase capacity in our network for years to

come, we are also investing a further £8million at our facility at Lount in the Midlands, including new modern loading bays and a fully-mechanised parcel sortation machine.

The automated sortation machine enables us to process more than 10,000 parcels an hour, extending our sorting capacity in our Midlands hubs and thus increasing the volume of freight traffic.

Improved collection timesOur customers in the UK told us they wanted more flexibility around our collection times to help them manage their supply chains.

On the back of this feedback, received through our quarterly customer satisfaction survey, we have recently improved over 21,000 collection times across the UK.

This gives you greater control and flexibility over when you get your shipments out.

We listen to all of the feedback we receive through our quarterly surveys and use it to identify improvements we can make to help you meet your customers’ needs every time.

So if you receive a request from us to complete a survey, please take the time to give us your feedback. It really can make a difference!

Swindon fully open

The state-of-the-art facility at Swindon,

which handles more than 60 items a minute,

is already making a huge difference to collection

and delivery times in the

21st Century TNT

To see a short film about Swindon

visit http://bit.ly/TNTUKSwindon

A helping hand

W e’ve taken a look at some of the most common requests for support our

customer service teams receive and created a series of helpful videos to ensure your shipments arrive on time and in perfect condition.

Commercial InvoicingWe know that some of our international customers can find the world of commercial invoices confusing so we’ve produced a guide to help you complete commercial invoices correctly. This includes the importance of tariff codes and why the completion of details such as the reason for export and the use of a VAT and EORI number is essential to ensure your shipments are not delayed.

Packing pallets and parcelsWe deliver more than a million shipments every day in perfect condition, and we want to give you all the support you need to ensure your consignment is one of them. So we’ve produced a guide to packing the perfect pallet and the perfect parcel.

You can view the videos online via our YouTube channel:

Commercial invoicing:http://youtu.be/QtazkSJzprU

Pack a parcel: http://youtu.be/pjM1HOnnH-o

Pack a pallet: http://youtu.be/2mbiZbnWW7s

We’d love to know what you think. We hope you find the videos useful. There’s a comments section beneath each video so let us know if you have any feedback.

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Our sales and customer service teams have started working on a new system that gives them

a fuller view of our customers.It means that, from the moment you

start doing business with us – either by making a booking or an enquiry – we have a record of your activity and a profile of your needs and the type of service you require.

Our Domestic & International Sales Teams started using a new customer relationship management tool last November. Underpinned by innovative, cloud-based technology it gives our people full access to all relevant customer information so, whenever you contact us, we will be better able to help with your enquiry, providing a better and more consistent customer experience.

Swindon fully open

In November we were pleased to announce that an improved Track & Trace application had been

launched for customers in Ireland, with a refreshed design and clear, simple information structure.

The new application gives customers a hugely improved online tracking experience. You will now benefit from:

Fully responsive design - delivering an optimised experience based on the type of device you’re using (e.g. desktop, tablet or mobile)

Enhanced user experience – it’s easier to find and track shipments at

a more detailed level, with improved clarity of status and information on any actions that might need to be taken by us or you.

All the previous functionality has been maintained, but the user experience has been enhanced by delivering improvements such as a new progress bar that shows in a simple, clear and visual way the shipment status from collection through to delivery, and new functionality such as multiple shipment tracking.

Track & Trace went live in Ireland in November!

Better view for a better service

The benefits to you include:l Greater visibility of how and when you want to be contacted and what products are needed l Greater knowledge of your business ensuring we provide the right service at the right time l The cloud based technology turns your information into knowledge that supports first time customer queries l The cloud based technology ensures we can act in real time, any time any place, to address any issues you may have l Our sales teams can get mobile access to all of your account information ‘on the spot’ l The technology enables easier support and knowledge sharing across our sales teams to help us resolve your questions quickly

Track & Trace

EXPRESS SERVICES

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For more information on our air, road and sea freight costs visit us at www.tnt.co.uk

Thousands – tens of thousands – of our customers rely on us to ensure the safe, efficient and on-time delivery of their

precious parcels every day… throughout the UK and internationally across the globe.

We offer the widest range of time and day definite parcel delivery services in the market, adding value to our customers’ businesses – large or small. Our experts in supply chain management are second to none and, because we work so closely with each of our customers, potential hurdles are

One million deliveries in the UK and around the globe every day

our economy express services provide a cheaper yet just as reliable alternative. We deliver by midday on a specific business day to major European cities and worldwide by the end of a chosen working day.

overcome to ensure shipments arrive on time. Our specialists in Automotive, High Tech, Healthcare, Industrial or Lifestyle work with customers to fully understand their needs to make sure we meet them. Visit www.tnt.co.uk to read more about how we can help.

NEXT DAY PARCEL DELIVERY TNT’s express shipping services offer a range of delivery choices, from same and next day delivery for urgent parcels to more economical options for those in less of a rush. Our large and reliable network ensures every parcel is delivered at the agreed fixed time, so you won’t be worrying about late or lost packages.

ECONOMY EXPRESS SERVICESFor less urgent parcel delivery and heavier shipments, or for sending larger parcels, or documents and packages that don’t require immediate delivery,

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We offer one of the most competitive and flexible freight services of any freight carrier for heavy and bulky shipments. We offer a range of freight services and tailored quotes to meet your delivery needs depending on when and how cost effectively you want your shipment to be delivered.

Use Air Freight services when you need a cost-effective solution for non-urgent, heavier shipments globally. You can choose to use our door-to-door or door-to-airport delivery options, whatever you need

to send.Use Road Freight services

for cost-effective shipments by road. We offer collections from nationwide locations that can be consolidated for onward delivery, or dedicated vehicles for point-to-point transport.

Use Sea Freight services when you are looking for a cost-effective solution and time is not of the essence. We offer door-to-door and door-to-port options, in full or part container loads, and handle all import and export clearance.

Flexible and reliable Freight Services

TIME CRITICAL SERVICESDEDICATED VEHICLE This secure, door-to-door service enables you to have complete control of your European road deliveries with a range of vehicles to choose from to meet the needs of your shipment. Our routes are optimised to ensure timely and cost-controlled delivery.

AIR CHARTERFor large urgent shipments you can get your own dedicated aircraft, giving you peace of mind and complete visibility of your shipment anywhere in the world. We offer both door-to-door and door-to-airport services.

ONBOARD COURIERGet complete peace of mind and

control of your documents and parcels by using one of our onboard couriers. You’ll get secure, personal door-to-door delivery to a named recipient.

NEXT FLIGHT OUTWith this service we’ll get your shipments onto the next available flight out of the UK so you can always adapt to business demands.

We offer one of the most competitive and flexible freight services of any carrier for heavy and bulky shipments

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The specials

If you need a 24/7 service to move time-sensitive and critical items across

multiple sites within your network, it helps if you can rely on a trusted partner with award-winning expertise in building tailored solutions that are quick, efficient and secure.

We have supported high street banks and smaller local financial companies in delivering cost savings, efficiency, security and

compliance, enabling them to focus on their core business.

Our services have enabled our customers to improve their performance and generate up to 50% cost savings by rationalising supply chain management and streamlining distribution processes. We’re experts in understanding the governance and compliance required in all sectors.

Our Logistics Solutions team offers:

l Independent, transparent and honest advice

l Cost-benefit analysisl Professional route audits

and modellingl Detailed transport planningl End-to-end route

optimisation and work flow management

l Bespoke logistics solutions support and guidance

l Carbon footprint and environmental sustainability guidance

TNT Business Solutions employs hundreds of specialists in outsourcing, who build streamlined platforms for customers who want to save time, space and money. This frees them to

concentrate on the core areas of their own business. Whilst managing 300million physical and digital records we are helping customers unlock the value of their data. Bespoke solutions enable our customers to not only store paper and digital files off-site but also to share information, safely and efficiently.Our expertise provides the following services:l Secure off-site storage of physical recordsl Scan-on-demand and indexing servicesl Full physical to digital conversionl Compliant records cleansing and destruction.

Coupled with our extensive road network within the UK and our Special Services Same Day division, we provide a complete end-to-end solution that reaps real benefits for our customers, whether they use TNT for all of their needs or simply those they desire to keep their own customers happy.The benefits allow customers to:l Increase their focus on their core businessl Save costs across transportation and streamline processesl Reduce administration, staff and real estate costsl Deliver rapid, user-friendly access to their recordsl Improve decision making at the point of their business

To learn more about our Business solutions, visit http://tntbusinesssolutions.co.uk/

Records Management

Our Special Services division provides Same Day, Logistics, Special Events, Outsourcing and Records Management solutions, adding real value to customers who need something more than simply efficient, cost effective, timely deliveries of parcels. Whether your requirements are driven by the need for speed, security, document storage and retrieval or a public event involving tens of thousands of participants, our Special Services experts are on hand to help

Logistics Solutions

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As hundreds of thousands of runners and cyclists take to the streets of the UK this year, aiming to raise

millions of pounds for charity in marathons, fun runs and bike rides, TNT Special Services’ dedicated Events Logistics Team will be working tirelessly to keep these fundraising efforts on track.

Whether picking and packing finishers’ bags, moving equipment or stockpiling and delivering vital supplies of food and drinks, TNT has been ensuring such mass participation events run seamlessly for more than 25 years.

Foremost among these is the world famous Virgin Money London Marathon, the largest single-day fundraising event in the world.

For TNT, preparation for the Marathon begins months before with more than 1.25 million bottles of water and Lucozade and 600,000 items ready for packing into finisher bags collected at a TNT Special Services warehouse in the South East.

Come race day these supplies, along with medical kits and 600 trestle tables, are delivered to multiple points across the course in a short time window between 6am and 7.30am.

While London was the first major event supported, from Edinburgh to Birmingham, Newcastle to Brighton, TNT is increasingly being chosen as the logistics partner of choice by the majority of the UK’s major mass participation sporting events.

It’s not just road races which the TNT team supports. As the UK continues to experience a huge cycling boom, so too

has TNT adapted its model to serve the growing number of large-scale public cycling events springing up around the country, most notably the 2012 Olympic Games inspired Ride London event.

To learn more about our events services, visit http://bit.ly/TNTEvents

Going the Extra Mile for UK EventsWe don’t just support the London Marathon – we also keep runners and cyclists moving in many other events

March l Silverstone Half

Marathonl Vitality Bath Half

MarathonApril l Virgin London

MarathonMayl London Moonwalk l Edinburgh Half

Junel Edinburgh Moonwalkl London to Brighton

Night RideJulyl Great City Race -

Londonl Ride London Septemberl London to Brighton

Bike Ride

l Great North Runl Manchester to

Blackpool Night RideOctober l Great Scottish Run l Great Birmingham

Run l Great South Run

Need for SpeedWhen the need for speed is

paramount, our Same Day team will ensure same day

delivery anywhere in the UK… any day of the year, at any time.

Our team provides scheduled and on-demand, dedicated Same Day deliveries 24 hours a day, seven days a week and 365 days a year. Our work on behalf of NHS Blood and Transplant (NHSBT), for example, includes scheduled next day delivery and a dedicated hospital response team.

It means NHSBT benefits from ease of use and the flexibility and, above all, safe delivery of often life-saving blood stocks.

Ged Caswell, National Resource Planning Manager for NHSBT, says: “It is imperative that NHSBT partners with a supplier who we can trust and who is able to respond quickly to our demands.

“Consistent and reliable service levels give us peace of mind allowing us to focus on our patients’ wellbeing, ultimately improving and saving lives.”

TNT’s Same Day 24/7/365 solutions also provide dedicated deliveries to Arqiva, the leading communications infrastructure and media services company.

Wayne Somerfield, Service Delivery Manager at Arqiva, says: “Arqiva has seen a reduction in costs and benefited from service adherence, through a collaborative approach to optimising the solution.”

To read more about our Same Day services, visit us at http://bit.ly/TNTSameDay

EVENTS WE’RE SUPPORTING IN 2016:

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H igh streets across the UK have been teeming with shoppers, keen to snap up bargains in the sales be it high-end fashion or

something off the peg. Our Fashion division ensures that little black dress, stunning pair of heels or latest suit, actually get to the store, in pristine condition… ready for shoppers to try on and ensure it is just what they need to stride out into the new year.

The secret has been TNT. Our fashion distribution services – based on our incredible network capabilities – ensure customers’ goods arrive on time and ready for the shop floor.

TNT ensures customers have the time to focus on selling with retail-ready deliveries across the UK and abroad. We can provide fashion industry supply chain and retail support services that can increase the efficiency of your store and potentially increase your sales. Our expert staff and delivery teams have the skills, knowledge and professionalism you can count on to provide fast, reliable and easy to use services,

however big or small the customer.Whether you are a large global brand

like Jaeger or Clarkes shoes or a small, boutique fashion business, the service quality is the same.

OUR FASHION SECTOR DELIVERY SOLUTIONSWithin our services, you can find a number of fashion industry logistics options. You can have TNT collect your flatpack/carton consignments and have them quickly and securely supplied to your UK store.

When the clothes need to be ready for the buying public to pick up and try on, our hanging garments capability means efficiency and safety. We can have your consignments transported on rails and have them retail ready for the shop floor. These are also sent in our specifically designed fashion delivery service trailers and are the perfect time-saving solution.

And we can provide the same pristine service in fulfilling Click & Collect orders, enabling you to meet the demands of your customers.

BEAUTY DISTRIBUTION AND RETURNSWe also make sure the latest beauty, fragrance and perfume products are on the shelves right where the buying customer needs them. And if something is not right for your customer, our returns process of luxury, fashion, accessories, beauty items and other lifestyle products ensures a smooth transaction.

Call our specialist fashion team on 0116 2320011 or visit us at http://bit.ly/TNTLifestyle to learn more.

Our Fashion division ensures stores throughout the country are well stocked with the latest trends just in time for the rush, but can also offer services that are, Strictly-speaking, a little more bespoke

Strictly

The glitz and glamour of ballroom dancing is a specialty of Dance Sport International Ltd (DSI) in London for whom we ship fabulous made-to-measure garments and shoes all over the world.

Such haute couture dance costumes require careful handling and speed of delivery whether they are destined for BBC One’s Strictly Come Dancing shows or one of DSI’s other key markets in the UK, USA, China and Europe.

Read how TNT has delivered a value for money, fast, trusted and quality service at http://bit.ly/TNTDSI

WHY CUSTOMERS TURN TO TNT FASHIONl Hanging garments

l Retail ready

l Speed to market

l Responsive & reliable

l Dedicated warehouse & delivery solutions

DSI’s style council (from left): Sam Hunter, Shannon Fitzgerald, Gerald Schwanzerl, Holly Bullar, Assunta Gavazzoni

Speaking

TNT shoots and scores with Cristiano Ronaldo’s boots

TNT now ships the full range of Cristiano Ronaldo’s CR7 Footwear to customers

worldwide.Introduced in 2015, the CR7

Footwear collection reflects the famous footballer’s passion for style, performance and excellence.

TNT is the exclusive transport provider for the brand. We collect the shipments at Portuguese manufacturer Portugal Footwear’s logistics centre in Vila Nova de Gaia, in northern Portugal, and deliver them worldwide.

The whole range of footwear – from loafers to brogue boots – travels through our network.

“With TNT’s cooperation we were able to install a system that ensures complete traceability and high efficiency to ship internationally, from the moment customers place orders until the moment they are received,” says João Machado, Operations Director of CR7 Footwear.

As soon as a customer places an order, TNT steps in, so each shipment can be exported the same day it is collected. When emergency or late collections are required, Portugal Footwear can contact TNT’s drivers directly.

Paulo Gonçalves, CEO of Portugal Footwear, says: “Since day one, TNT has been on the front line, and the most visible face of our online business. In such a sensitive time as the launch of a brand associated with one of the world’s greatest names, we have to compliment TNT on the fantastic service. If we are growing on a daily basis, that’s in part due to TNT’s overwhelming efficiency.”

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DELIVERING MILES OF SMILESTNT recently handed over a cheque for £100,000 to Wooden Spoon, our primary charity, in support of disadvantaged children across the UK.

The money has been raised throughout 2015 thanks to TNT staff, customers and suppliers taking part in a wide range of charity activities from fun runs, bike rides, golfing events and parachute jumps to car washes, raffles and cake sales.

Now in its 20th year, TNT’s partnership with Wooden Spoon has seen more than £3.5million raised to support children with a range of needs and disabilities.

Playgrounds, educational schemes, sensory gardens, specialist sports coaching and other facilities which help support physical, social or mental development, are just some of the projects this money funds.

CHILDREN IN NEEDBig-hearted people, who gave up their time to man the phones for BBC Children in Need at our Lount Contact Centre in November, took more than £48,250 in donations and pledges from the great British public.

More than 100 employees - many in fancy dress - revelled in the Scarefest theme of favourite horror characters. The biggest single donation on the night was £3,000 as TNT’s terrific people made a significant contribution towards the record-breaking total of £37.1million raised across the UK.

Our people added a further £1,964 with their own fundraising efforts.

ROAD SAFETYAlways mindful of the potential dangers on our roads, TNT is joining forces with Warwickshire County

Council to teach primary school children all about road safety.

We are sponsoring the WCC Road Safety Group’s Kerbwise Campaign, targeting Year One children, which uses a popular Warwick the Bear character to convey road safety messages to the youngsters. Six to seven-year-olds will graduate to Kerb Safe pedestrian training and ten to 11-year-olds will get the chance to become Junior Road Safety Officers.

Neil Griffiths, Director of Health Safety and Environmental at TNT, says: “It is vitally important that we get the road safety message across to young people at a very early age to ensure the message sinks in. We are delighted to support this initiative which sits nicely alongside our own road safety programme which sees our driving instructors spend time in schools showing youngsters how to stay safe on or near the roads.”

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Accidental water damage to your

mobile phone can bring about various

problems considering the very

delicate internal circuit system of your

handheld or mobile device, which can

leave it inoperable and your stored

information and valuable contacts all

gone for good.

Whatever the cause of your

water damage, we have immediate

troubleshooting tips you can follow to

save your mobile phone.

Giving backWe are always keen to put something back into the areas that we serve and our people continue to work tirelessly on behalf of our chosen charities and in the community.

Mobile Phone Water Damage

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TNT products and services

❑ Please contact me to discuss TNT’s range of services

❑ Automotive – we pull out all the stops to make production lines stay efficient.

❑ High-tech – we ensure cutting edge technology reaches the consumer.

❑ Healthcare – we assist in saving and improving the lives of people the world over.

❑ Industrial – we strive for the delivery of maximum output and productivity.

❑ Lifestyle – distribution of finished goods for fashion, accessories and luxury products.

❑ Customs Clearance & Compliance – security for importing your goods.

❑ White Papers – to help you maximise your supply chain and logistics arrangements.

❑ Same Day services – if you need speed, convenience or guaranteed delivery.

❑ Events Logistics – for when you need specific logistics support.

❑ Business Solutions – efficiently cutting costs and space for your records management.

❑ Printing & scanning solutions - Improve your scanning, data capture and printing processes.

We want you to feel Link is very much yours, so we welcome your feedback so we can continue to tailor the content to your needs. We would appreciate it if you could fill in this brief survey giving your views of the magazine and as a thank you we will enter all respondents into a prize draw for the chance to win an Apple Watch!

For more information, please visit www.tnt.co.uk Usual Terms & Conditions apply – for more details and full T&Cs visit http://bit.ly/TNTLinkTandCs Please return via post to The Link Reader Survey, The Communications Team, TNT Express House, Holly Lane, Atherstone, Warwickshire, CV11 9RY or, via email, to thelink@tnt.co.uk by the closing date of 27 February 2016.

Congratulations to Samantha Wells, of P3 Medical in Bristol, who won an Apple Watch in last issue’s competition.

WIN!an Apple Watch

Top 10 New Year resolutions

New year is a time to turn over a new leaf and these are the top resolutions from around the TNT office. What are yours?

1 Lose weight and get fit2 Quit smoking3 Learn something new4 Eat healthier and diet5 Get out of debt and save money6 Spend more time with family7 Travel to new places8 Be less stressed9 Volunteer10 Drink less

Do’s and don’ts for water damaged mobile phonesDO’S:• Remove your SIM card,

memory card, battery, and anything else that you have on your device.

• Dry it immediately with an absorbent towel.

DON’TS:• Never touch a mobile

phone that is wet and plugged in to the charger.

• Never attempt to push any of your device’s buttons.

• Never use a hair dryer on your mobile device.

• Do not attempt to move the phone more often than you have to.

• Never turn your device too soon after getting water damage to it.

DOMESTIC AND INTERNATIONAL:

SPECIAL EXPRESS: A tailor-made solution to meet your needs, with dedicated collection and/or delivery worldwide and proactive monitoring, keeping you informed at every stage.

09:00 EXPRESS: Next morning delivery before 9am to major cities in over 40 countries and throughout the UK.

10.00 EXPRESS: Next morning delivery before 10am to major cities in over 45 countries and throughout the UK.

12.00 EXPRESS: Next morning delivery to major cities in over 65 countries and throughout the UK.

EXPRESS: Next day delivery to most of Europe and throughout the UK, and fastest possible services to the rest of the world.

12.00 ECONOMY EXPRESS: Day-definite delivery before noon for less urgent shipments, offering economical delivery to EU countries (2-4 days depending on destination) and the rest of Europe (2-6 days).

ECONOMY EXPRESS: Day-definite scheduled delivery to Europe and the rest of the world.

l Twenty-four hours a day

l Seven days a week

l 365 days of the year When it simply must be there today in the UK, call our Same Day team, day or night, on 08451 24 7 365

DOMESTIC AND INTERNATIONAL SERVICES:

l Heavy, awkward, sensitive, or precious freight

l Any kind of special handling

l UK or worldwide freight solutions, by road, air or sea

TIME CRITICAL

For your most urgent shipments: l Dedicated vehicles

l Air charters

l Onboard couriers

l Next flight out

When you need something outside our Express network, International or Domestic call 08451 24 7 365

BUSINESS SOLUTIONS

l RECORDS MANAGEMENT: Box and file off-site archiving, scan on demand, digital off-site storage

l INFORMATION SOLUTIONS: Scanning and data capture, printing, mailout, invoice, statement, and payslip

l MAILROOM MANAGEMENT

Call 0800 801 605 or visit tntbusinesssolutions.co.uk

LOGISTICS SOLUTIONSl Intersite mail deliveries and

distributionl Out of hours collections and

deliveriesl Speed and security in the safe

transfer of business critical items

Call us on 0800 801 605

FASHION

l Hanging garments

l Carton delivery

l Click & collect orders

Call us on 0116 232 0011

➜ NEXT DAY ➜ SAME DAY

We’re here to help. Call us on 0800 100 600 or visit www.tnt.co.uk

TNT SERVICES

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