LINDA L DAY4207 False Cypress Lane, Houston, TX 77068

Home: 954-806-3776linda.day1@ymail.com

https://www.linkedin.com/in/linda-day-b9b39025

SUMMARYManager with 19 years of managerial experience. Strong strategic-planning and people-management skills. Experienced management professional with strong leadership and relationship-building skills. Dependable professional bringing management experience and a willingness to take on added responsibility to meet tight deadlines.

Effective Leader DOT Regulations

Fast Learner Safety-conscious

Exceptional Interpersonal Communication Proficient in MS Office

Employee Scheduling AS/400 Experience

Organizational Skills Deadline Driven

Customer Service-oriented Service Quality Management EXPERIENCE

VeritivHouston, TX 2015 to 2016

Transportation Supervisor II

Responsible for daily routing for 6 drivers, assign equipment, equipment maintenance and repairs. Also included working with shipping and receiving plus the sales department to make sure all orders are delivered on time.

Reduce monthly third party contract costs by 3.5%, which resulted in overall efficiency. Instrumental in saving the company $120K a year by eliminating an outsourced transport route and

bringing it back in house. Managed Safety Program resulting in an accident free environment for over two years. Streamlined delivery process between the sales and warehouse departments allowing for a 98%

increase within a six-month period; this resulted in an increase of customer satisfaction.

Central Van and StoragePoca, WV 2013 to 2014Long Haul Dispatcher

Responsible for the scheduling and routing for the transportation employees, files. Lastly, the position was required to handle the driver’s logs, making sure the drivers abide by all DOT Regulations.

Scheduled day-to-day routes for 37 drivers and transportation employees, finding the most effect, efficient and cost effective for the customer and company.

Update driver’s schedules with adjusted times or dates to maximize efficiency. Which approved customer service over 63%.

Reconfigured systems between customer service and operational goals to support and improve them. Worked with drivers to enforce the on-time shipments of products which also helped to create

exceptional customer experiences. Certified Log Trainer for all drivers – raised company DOT ratings by over 37%.

Coastal Car WorldwideFt. Lauderdale, FL 2012 to 2013

Limousine Dispatcher

Responsible for handling the assigning of each driver’s assignments, their vehicles, answering phones, and taking reservations from customers. Also, handling complaints from customers, accidents, breakdowns and long distance runs.

Planned equipment allocations to meet transportation, operation, or production goals. Worked with drivers to increase their on - time rates for picking up their customers to increase

customer satisfaction. Adjusted drivers leave times with customer service to increase on time pick up rate at customers.

Increases customer satisfaction rate by 42%.

Ashford UniversitySunrise, FL 2006 to 2012Student- Bachelor’s Degree in Operations Management and Analysis

Baylor TruckingMilan, IN 2003 to 2006Fleet Manager

Responsible for routing, scheduling round trip or back haul, drive 18-wheeler to complete relays, assist employees, and daily reports. Initiate Safety training, driver logs and DQ Files.

Planned equipment allocations to meet transportation, operations, or production goals. Collaborate with employees to assist in problem resolutions. Recommended and implemented measures to improve worker motivation, equipment performance,

work methods, and customer services. Set up training program with experienced workers to help train new and inexperienced workers to

increase company size. EDUCATION

Master of Business Administration: FINANCEColorado Technical University, Colorado Springs, CoCoursework in Finance

Master of Arts: ORGANIZATIONAL MANAGEMENTAshford University, Clinton, IAOrganizational Management with a Specialization in LeadershipGolden Key International Honor Society

Bachelor of Arts: OPERATIONS MANAGEMENTAshford University, Clinton, IAOperations Management and Analysis