Liliana P. Figueroa2216 Hemingway Lane Roswell GA 30075, 770-912-6300, Mapali2918@hotmail.com

PROFESSIONAL EXPIRIANCE

I am a self-motivated and goal-oriented professional with more than 10 years of Banking, Fraud Risk Management and Training experience.  Recognized for exceptional achievement, ability to successfully organize, manage clients, and effectively resolve complex issues 

SKILLS PROFILE

Team building and leadership Extensive Fraud Prevention Background to mitigate Conflict resolution Microsoft Office Suite

Written and verbal communication Client- focused Process Improvements Training and Development

EXPERIENCE

SUNTRUST BANK 2004- PRESENT

Fraud Assistance Center

Investigation

Investigated check fraud, identy theft and scam cases. Determined the most appropriate action to avoid future losses for clients and the bank Maintained an Investigation Case Management System- ICMS case load Focused on referring all clients affected by identity theft to the Identy Theft Assistance Center- ITAC for

assistance Maintained Data Breach Folder and Mailed if necessary Data Breach notification letters Maintained partnership with other members of the breach reponse team such as the bank’s privacy officer

and representative from legal and Information Security Focusing on complicance associated with Know Your Customer (KYC) guidelines.

Team Lead Leadership

Worked with management to develop and implemented a Service Level Agreement Worked with management to implement Identity Theft Assistance Center- ITAC’s warm transfer process

which increased ITAC referrals from 10 per year to over 700 per year Provided training, coaching and leadership to the team Worked with the teammates to insure all cases are resolved within 30 days Worked with management to create and/or update procedures Completed detailed multi- page narratives of investigative findings in the form of a SAR, or no SAR, and

performed quality control for completeness and accuracy Responsible for monitoring the SAR reports to prevent the potential of late SARs

Technology

Worked with ITAC to properly refer clients Selected to test the new case management system, Case System Investigation- CSI Worked with the CSI team to help identify and resolving issues such as lack of Id Theft case category Worked with the CSI team to help implement the proper check fraud affidavit in the CSI system

EDUCATION

Association of Certified Fraud Examiner 2013-PresentAtlanta, GA

Member and Currently enrolled for CFE

Miami Dade Community College 2000-2002Miami, FL

Certification of Life health and variables annuities Some College Coursework Completed

Queen Borough Community College 1996-1998Forest Hill, NY

Some College Coursework Completed Liberal Arts