Lifeguard

Supervision Manual

Authorised by: Naomi Leunig (Operations Manager)

Created: 07/08/2019 Created by: Harley Clarke (Operations Coordinator)

Reviewed: 4/10/2020 Reviewed by: Naomi Leunig (Operations Manager)

Next Review Date: 4/4/2021

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Version Date Author Change Description V1 07/08/2019 Harley Clarke Document commencement V2 15/08/2019 Harley Clarke Document Review V3 4/10/2020 Naomi Leunig Document Review and Update

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Table of Contents 1.0 Aquatic Supervision Risk Assessment ........................................................ 6

1.1 Pool Profiles ................................................................................................. 6

1.2 Aquatic Facility Risk Factors ........................................................................ 8

1.3 User Demographic Risk Ratings ................................................................ 11

1.4 Standard Ratios and Bather Loads ............................................................ 14

1.5 Minimum number of lifeguards /Trigger Point for high patron loads ........... 14

1.6 Lifeguarding / Supervision arrangements for Programs/ Activities .................. 15

2.0 Lifeguard Deployment Plan ......................................................................... 17

2.1 Pool Supervision Zones ............................................................................. 17

2.2 Glare Mapping ........................................................................................... 18

2.3 Lifeguard Deployment Models ................................................................... 19

2.4 Scanning Strategies ........................................................................................ 29

2.5 Pre Operational Procedures ............................................................................ 31

2.6 Rotations ......................................................................................................... 31

2.7 Handover of Responsibility ........................................................................ 33

2.8 Identification of Lifeguards on Duty ................................................................. 34

2.9 Lifeguards Performing Other Duties ................................................................ 35

2.10 Set up & Pack Up of Pool Equipment ........................................................ 37

2.11 Additional Barriers to Supervision................................................................ 37

User Supervision .................................................................................................... 39

3.1 Supervision of Children ................................................................................... 39

3.2 Supervision of Aquatic Programs (under 10 years .......................................... 40

3.3 Supervision of School Swim Lessons/Programs ........................................... 41

3.4 Supervision of Older Persons (55 and above) ................................................ 43

3.5 Supervision of Inexperience, Weak and Non-Swimmers (10 years and over) 45

3.6 Supervision of Pre-Existing Medical Conditions (including disabilities) ........... 46

3.7 Supervision of Poorly Behaved Patrons .......................................................... 48

3.8 Hypoxic/Shallow Water Blackout .................................................................... 50

4.0 Area Supervision .......................................................................................... 52

4.1 Supervision of General Public Area in Lap/Main Pool ..................................... 52

4.2 Supervision of Lap Lanes ................................................................................ 53

5.1 Supervision of Warm Water Pool ............................................................... 54

5.2 Supervision of Pool Inflatable .................................................................... 55

4.5 Supervision of Waterslides .............................................................................. 57

4.6 Supervision of Change Rooms ....................................................................... 58

4.7 Supervision of Spa, Sauna and Steam Rooms ............................................... 59

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4.8 Supervision of Spectator Areas ....................................................................... 59

4.11 Supervision during Thunderstorms (lightning) ............................................... 61

5.0 Lifeguard Qualifications/In-Service Training Calendar ................................. 62

9.0 Staff Sign-Off ................................................................................................. 63

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Introduction This manual has been set up as a reference for all Lifeguarding staff and Duty Managers. It is also a valuable tool which can be used to help induct Lifeguards (and other Lifeguard qualified staff) once they have been appointed as a staff member at Casey RACE This manual has been designed to be constantly updated with regular input from all lifeguarding staff. This manual aims to:-

• Highlight Casey RACE’s specific rules, regulations and procedures that are in addition to RLSSA ‘Guidelines for Safe Pool Operation’;

• List and highlight all the hazards associated with supervision at Casey RACE. Make clear what Lifeguard (and other Lifeguard qualified staff) expectations are and must be on the aware of whilst supervising specific areas and programs of the facility;

• Comply with the Occupational Health and Safety Act (2004) and the latest edition of RLSSA ‘Guidelines for Safe Pool Operation’ manual.

Management will ensure that Lifeguarding staff are put through a rigorous induction program that highlights all of the hazards and controls listed in this manual. This manual therefore serves as a reference, a standard and a reminder to all supervisory staff. Management will also ensure Lifeguard staff attend and participate in quarterly training sessions whereby supervision deployment will be reviewed and tested. A safe environment is of paramount concern to all lifeguards. It is incumbent on all lifeguarding staff to be aware of all patrons and activities occurring in the facility, in and around the water, at any time.

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1.0 Aquatic Supervision Risk Assessment The Aquatic Supervision Risk Assessment provides a systematic and structured framework to enable the safe supervision of patrons at Casey RACE. The following provides a high level summary of the Aquatic Supervision Risk Assessment detailing the key risk factors at Casey RACE including:

• Pool Profiles • Aquatic Facility Risk Factors • User Demographic Risk Ratings • Standard Ratios and Bather Loads • Minimum Number of Lifeguards/Trigger Points for High Bather Loads

1.1 Pool Profiles

Area

Design/ Features User Profile Usage Trends

Pool/Area 1 - Main Pool

A 50m pool ranging in depth from 1.2m to 1.8m with a moveable boom. There is an access ramp near the shallow end of the pool for disabled access

Lap swimmers, casual users, swimming lesson participants, older participants in water exercise classes and some disabled patrons.

Monday to Friday from 5.30am to 9.45pm. Saturday and Sunday 7.00am to 7.45pm

Pool/ Area 2 – Warm Water Pool

A warm water exercise pool with a ranging depth of 1.2- 1.4m separate to other pools. There is an access ramp and disability hoist to service this pool.

Older patrons, disabled patrons and those undertaking rehabilitation. Arthritis groups, physio session and gentle exercise classes. Over 16 yrs of age. Children under the age of 16-years (with referral from an Allied Health Professional)

Timetable of classes available. Classes up to 40 people. Rehab sessions in the middle of the day up to 10 people. General use is constant.

Pool/Area 3 – Spa / Sauna / Steam Room

Three areas – the steam and sauna are separate glassed rooms either side of a large spa with a constant depth of 1.0m.

Persons over the age of 16 (wristband required). User profile varies from fit and active users to those in rehabilitation.

Constant use of facilities by people over the age of 16.

Pool/Area 4 – Program Pool

Depth is a constant 0.9m

Casual users, mainly young children with adult supervision, swimming lesson participants and some teenage users.

Open from 8.30am to 9.00pm Monday to Thursday, Friday 8.30am to 7.45pm, Saturday and Sunday open 7.00am to 7.30pm. Swimming lessons – mornings 8.30-1.30pm. Afternoons 4.00pm – 7.30pm. High usage at these times. Up to 50 children and adults in the water.

Pool/Area 5 – Leisure Pool

Beach entry to a depth of 1.2m with a whirlpool. There is also a tipping bucket that operates near the beach entry with smaller water features.

Used by babies and toddlers through to adults.

Monday to Thursday from 9.30am to 8.00pm, Friday open 9.30am to 7.30pm, Saturday and Sunday from 7.00am to 7.00pm.Swimming lessons – mornings 8.30-1.30pm. Afternoons 4.00pm – 7.30pm.

Pool/Area 6 – Splash Park

Zero depth splash park with a small wading pool in a corner with a depth of 0.15m to 0.3m and water features.

Young children under adult supervision

Open from 9.30am to 8.00pm. Varied usage Monday to Thursday. Open 8.30am-7pm Fri-Sun

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Waterslide 1 – Space Bowl

Orange and white waterslide with space bowl entry to a plunge pool with a depth of 2.4m

Minimum age of 10years and 1.2m height restrictions apply. Weight restrictions apply

4pm to 7pm Monday to Friday and from 10am – 6pm on public holidays, school holidays and weekends. Private and school bookings available May be open for Additional hour in summer period.

Waterslide 2 – Raft Ride

Blue and black slide ending in a flume with a depth of approximately 50cm of water. Users must be on an inflatable tube to use this ride.

Single raft – 5yrs to adult Double raft – 5 – 11 yrs with an adult or two riders under 11 yrs. Height restrictions apply 1.2m Weight restrictions apply

4pm to 7pm Monday to Friday and from 10am – 6pm on public holidays, school holidays and weekends. Private and school bookings available May be open for Additional hour in summer period.

Pool/Area 1 - Main Pool

A 50m pool ranging in depth from 1.2m to 1.8m with a moveable boom. There is an access ramp near the shallow end of the pool for disabled access

Lap swimmers, casual users, swimming lesson participants, older participants in water exercise classes and some disabled patrons.

Monday to Friday from 5.30am to 9.45pm. Saturday and Sunday 7.00am to 7.45pm

1.2 Aquatic Facility Risk Factors

Main 50m Pool Warm Water Pool Spa / Sauna / Steam Room

Program Pool Leisure Pool Splash Park Waterslide 1 – Space Bowl

Waterslide 2 – Raft Ride

Abrupt changes in water depths

None None None None None None None – pool is 2.4m deep

None

Excessive pool Floor gradient

None

None None None None None none None

Concealed difficult to observe areas

Either side of the boom when in the centre of pool. The bulkheads can cause obstruction

Two support columns obstruct view of lifeguard from main pool deck

It is difficult to see all areas of the spa from pool deck due to the wall height of approx. 1.2m. there is a mirror installed to assist line of sight Sauna and Steam difficult to see in due to the steam

Under the bridge can be difficult to see the bottom unless in the correct position. The stairs in the pool can be difficult to see depends on which position you are in

Edge of whirlpool and curved walls can be a line of sight issue depending on lifeguard position.

The corner of the small wading pool is difficult to see unless close to the fence line

Cannot see rider while they are in the flume. CCTV covers inside the bowl at exit.

Cannot see rider while they are in the flume. If the rider comes off the raft, they are difficult to see over the wall of flume.

Raised Pool Edge

Bulkheads – rest of pool is wet deck

No – wet deck No None Raised pool edge can be an issue depending on lifeguard position

None None None

Glare Throughout the daytime there is glare on parts of the pool which

Glare from the car park window effects vision. View from main pool – cannot see

No Glare from the west windows can affect view of program pool. During summer, glare is

Afternoon sun and NW sun creates a lot of glare and vision issues.

Afternoon sun and NW sun creates a lot of glare and vision issues.

None None

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constantly changes.

the bottom of WWP.

worse in the afternoon for all areas of the pool

Water refraction, reflection, ripple effect

Reflection when the pool is still from the windows. Refraction and ripple effect from swimmers inhibits view of the bottom of the pool

Usage creates vision issues to see the bottom of the pool

Spa jets create water movement. Users instructed not to put their head under water.

Usage creates vision issues to see the bottom of the pool

The tipping bucket creates small waves and lots of water refraction every couple of minutes.

Jets in the small wading pool create ripple effects.

When a user enters the water it disrupts water surface. The water flowing from the flume into water also creates ripples

Water is constantly moving

Walls – physical barriers

Boom with diving blocks can obstruct view of persons swimming close to it. Bulkheads can obstruct views.

None No None Purple columns at whirlpool and near end of raft ride create obstructions.

The glass walls separating the leisure pool and splash park affect line of sight particularly with sunlight on them. Also extends time taken for LG to access the area in a potential emergency.

The columns supporting the waterslide structure can obstruct view.

The flume can be an obstruction as there is approx.. 40cm between water and top of flume

Underwater features- paintings, tile colours, line markings

Dark lap lines can hide a person in trouble on the bottom

None No None None None None None

Waterslides, diving boards, other play equipment

Aquatic inflatable causes shadows, and obstruction of vision across more than half the pool

None No None None None None None

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Spectator Viewing areas/ seating

Parents with children in lessons sit on the bulkhead at the shallow end to watch – obstructing view

No issue No issue Parents with Children in lessons taking their kids to and from class

None None None None

Water clarity None

None None Some issues with high usage and lighting conditions

Some issues with high usage and lighting conditions

N Afternoon sun and NW sun creates a lot of glare and vision issues.

None Always moving

Other Aquatic platforms can affect line of sight to the bottom of the pool and creates a shadow effect at certain times of the day

Placement of signage eg. timetable and rules of WWP. Placement of patrons bags also obstructs view

None None Depth of water, change from beach entry to the deepest part of Leisure Pool, 0.0m-1.2m. Children unaware of the depth changes and getting out of their depth.

Spray from water features, particularly in afternoon sun from west windows makes observing all users difficult

There is a distance of approx.. 30cm between the surface of the water and the pool deck which can obstruct view of a person right at the wall.

The rafts can be an obstruction if the rider falls off the raft. It could sit over them in the flume.

1.3 User Demographic Risk Ratings User Type Potential Issues Risk rating Children under 5

• Child/ children being left unsupervised by parent, • Child/ children being a non-swimmer or weak

swimmer (Lack of swimming ability) • Child/ children entering water that is too deep. • Child/ children falling over and not being able to

stand up. • Children playing and accidently holding another

child under the water. • Child/ children accessing other pools and/ or deep

water. • Child/children not aware of pool rules • Child/ children not familiar with dangers of aquatic

environments. • Lack of understanding and knowledge water safety • Supervising Parent/ Guardian concentrating on

other sibling/ child or being distracted The consequence of the hazards associated with children less than 5 years old in an aquatic environment would be drowning.

Extreme

Children 5- 10 • Child/ children being left unsupervised by parent, • Child/ children being a non-swimmer or weak

swimmer (lack of swimming ability) • Child/ children entering water that is too deep. • Child/ children falling over and not being able to

stand up. • Children playing and accidently holding another

child under the water, • Child/ children following other children to other

pools and or deep water. • Child/children not aware of pool rules • Child/ children not familiar with dangers of aquatic

environments. • Lack of understanding and knowledge water safety. • Child/ children diving into shallow water, jumping

into deep water • Child/ Children engaging in unsafe pool behaviours

(not following pool rules) • Underwater breath holding games • Child/ Children confidence greater than ability. • Supervising Parent/ Guardian concentrating on

other sibling/ child or being distracted

Extreme

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The consequence of the hazards associated with children less than 10 years old in an aquatic environment would be drowning. Other consequence may be spinal injury, Head injury, cuts and grazes.

Non /weak swimmers

• Swimmer/s entering deep water and not able to stand or reach safety.

• Swimmer/s confidence greater than ability. • Swimmer/s not familiar with dangers of aquatic

environments. • Lack of understanding and knowledge water safety • Swimmer/s losing balance and falling over and

unable to stand up. • Swimmer/s not aware of pool rules

The consequence of the hazards associated with non/weak swimmers would be drowning. Other consequences may be spinal injury, head injury, cuts and grazes.

Extreme

Strong confident swimmers

• Shallow water Black Out- Breath holding • Over confident in ability- Risk taking behaviour due

to confidence. General health issues affecting swimming ability

Low

CALD Communities

Statistically CALD communities are at higher risk of drown this may be attributed to • Swimmer/s not familiar with dangers of aquatic

environments. • Lack of understanding and knowledge water safety • Swimmers not able to interpret pool rules / signage. The consequence of the hazards associated with CALD swimmers would be drowning. Other consequences may be spinal injury, head injury, cuts and grazes.

Moderate

Elderly patrons • Higher likelihood of Pre-existing medical conditions creating a higher risk of heart attacks, strokes etc.

• Mobility in and around pools creating a higher risk of slips and trips, and falls. Also creating difficulty in entry and exit of pools, entry and exit issues maybe heightened during evacuation of pools. Swimmer/s losing balance and falling over and unable to stand up

Moderate

Disabled Rehabilitation Patrons

• Mobility in and around pools creating a higher risk of slips and trips, and falls. Also creating difficulty in entry and exit of pools. Entry and exit issues maybe heightened during evacuation of pools.

Moderate

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Visually impaired Patrons unable to identify aquatic hazards or identify warning signage.

Lap Swimmers • Lane rage- Aggression towards other swimmers • Collision with other swimmers, pool walls and lane

ropes. • Medical conditions- Asthma, Heart attack, etc • Diving into shallow water Shallow Water Blackout- breath holding training techniques.

Low

Recreational Swimming

• Water play leading to injury from equipment in use • Aggression to others using the recreation areas • Increased concentrations of swimmers creating

difficulties with supervision • Potential poor behaviour requiring lifeguard

intervention Unknown swimming abilities – may be a large group arrive unexpectedly that require a higher level of supervision

High

User Groups- Schools, community groups etc.

• Higher numbers of inexperienced swimmers in the facility at the same time Community groups – varied swimming ability

High

Parents/ spectators

• Parents not abiding by Watch Around Water guidelines Assumption that lifeguards are entirely responsible for supervision

Medium

Clubs- Swimming, triathlon etc.

• Assumed to have a higher level swimming ability which may lead to overconfidence

• Coaches may not be lifeguard trained Possible medical conditions arising from strenuous exercise

Medium

Drugs and Alcohol

• Potential drowning due to being under influence. • Potential for Occupational Violence and aggression

towards both Staff and other Patron’s within Facility. • Not following directions of Staff. • Impeding self-awareness around areas and causing

harm to one’s self or others. • Potential for theft and un-wilful damage to property.

Low

Violence and Aggression

• Potential for Occupational Violence and aggression towards both Staff and other Patron’s within Facility.

• Not following directions of Staff. • Wilful damage to property.

Low

Other

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1.4 Standard Ratios and Bather Loads

Pool/ Area Lifeguard to Patron Ratio Maximum Bather load (Supervision)

Main pool deep 1:100 max. inclusive of all three areas

180 – Deep End Warm water pool 60 Spa 20 Leisure / Splash Park 1:80 max. 140 – Leisure Pool

50 – Splash Park Program Pool 1:100 max. combined 80 Main pool shallow 250 Water slides 2 lifeguards – one at top and

one at bottom. Queue control and waterslide exit control.

1 person per Space Bowl ride Max 2 per raft ride – operate alternately

*Please note; if at any time the clarity of water changes and you are unable to see the bottom of the pool in ALL areas, the pool MUST be closed and cannot reopen until pool clarity has returned to normal/safe.

1.5 Minimum number of lifeguards /Trigger Point for high patron loads

For effective surveillance of all Zones there must be a minimum of 7 lifeguards. See Section 3.3 Deployment Plan Mapping for Lifeguard Deployment Models Additional lifeguards must be provided to maintain lifeguard patron ratios or if at any stage the lifeguard is unable to provide adequate coverage for all patrons. In the event of warmer temperatures it is recommend additional lifeguards are staffed and the follow recommendations (examples only):

• 28 degrees will require 1 extra Lifeguard • 30 degrees will require 2 extra Lifeguards • 32 degrees will require 3 extra Lifeguards

Each afternoon, weather checks are to be carried out by the Duty Manager to ensure staff levels are suitable for the next day and the Lifeguard – Hot Weather SWP is to be implemented as required. Staffing as per above guidelines is to be done at the discretion of the Duty Manager and or Senior Management.

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1.6 Lifeguarding / Supervision arrangements for Programs/ Activities Additional lifeguard supervision is required for selected programs that have higher risks or present line of sight challenges for the standard lifeguarding models. The Table below identifies programs and activities that have a mandatory additional lifeguard requirement. These additional lifeguards are program specific and must be in addition to lifeguards needed to maintain lifeguard/patron ratios when patron numbers exceed maximum bather loads. Program/ Activity

Number of additional lifeguards

Notes

Waterslide

2 Minimum for basic opening of Waterslides, 1 to be placed at top of tower, 1 to be placed at exit of slides. Slides alternate between users. 1 ride at a time, to enable Lifeguard to adequately supervise that particular ride exit. For busier periods, an additional Lifeguard is placed at the top and at the exit, to enable both slides to operate at the same time (2 Lifeguards per slide)

Pool Inflatable 1 This is dependent on if two inflatables are in the deep end of the Main Pool. An additional Lifeguard must be placed on the Warm Water Pool specifically for adequate safe supervision.

Birthday Parties

- Lifeguards need to be aware of the Programming activity and identify vulnerable swimmers and risks associated with these groups, enabling them to require additional staff if needed.

Swimming Lessons

- Lifeguards need to be aware of the Programming activity and identify vulnerable swimmers and risks associated with these groups, enabling them to require additional staff if needed.

Aquatic group fitness classes

- Lifeguards need to be aware of the Programming activity and identify vulnerable swimmers and risks associated with these groups, enabling them to require additional staff if needed.

Leisure Pool 1 Minimum for basic opening of Leisure Pool, an additional Lifeguard is required to supervise. Once a maximum ratio of 1:80 is hit within this combined zone of Leisure and Splash Park, an additional Lifeguard is placed on the Leisure Pool zone. If the Lifeguard at the Leisure Zone feels that other safety factors are a contributor

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for an additional Staff member, they do not need to hit a ratio of any kind.

Splash Park 1 Minimum for basic opening of Leisure Pool, an additional Lifeguard is required to supervise. Once a ratio of 1:80 is hit within this combined zone of Leisure and Splash Park, an additional Lifeguard is placed on the Leisure Pool area. An additional Lifeguard is deployed to the Splash Park if the Splash Park requires sole focus supervision, this is determined by the Lifeguards at the Leisure Pool and the Duty Manager.

Program Pool 1 Minimum for basic opening of the Program Pool, a minimum of 3 Lifeguards must be placed around the Main Pool. If a maximum ratio of 1:100 within the shallow zone is reached, an additional Lifeguard is required to be deployed to solely supervise the Program Pool and separate the zone. If the Lifeguard at the Shallow zone feels that other safety factors are a contributor for an additional Staff member, they do not need to hit a ratio of any kind.

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2.0 Lifeguard Deployment Plan

2.1 Pool Supervision Zones

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2.2 Glare Mapping

This image is the true representative of the sunlight and glare that impacts the Lifeguards ability to see through-out their zone. This is the glare as a result of Sun setting, this changes depending on the day and time of year. A specific time is not able to be measured as each day is different. Methods to combat this: A method that has been tested to assist has been Lifeguards using kickboards to shade their face/eyes, while still adequately supervising all parts of their zone. It is vital that Lifeguards continue to move through-out their zones when this occurs and Lifeguards assisting each other to ensure that adequate supervision is being maintained at all times.

At Casey RACE glare effects the lifeguard’s ability to effectively supervise the pool from certain positions. The areas affected by glare changes throughout the day Lifeguards must ensure they do not remain stationary in areas which glare influences their vision Lifeguards may choose to wear polarised sunglasses to help combat glare.

2.3 Lifeguard Deployment Models

Shallow

Shallow

Deep 1

Deep 2

Time/Days: 5.30am-8.30am Monday – Friday Not applicable for Saturday and Sunday Lifeguards: 2 Lifeguards required as a minimum. Pools: Main Pool boom is at 50m, Warm Water Pool, Spa, Sauna Steam Room are open. Rotations: Staff must be on opposite sides of the Main Pool at the mid-point (where boom would be located when at 25m length) and signal a rotation to one another.

Areas of responsibility

LIFEGUARD 1 - Deep 1 & 2 of main pool, spa and warm water pool

LIFEGUARD 2 - Shallow 1 & 2 of main pool Program pool, leisure pool, splash park and waterslides closed Path of supervision (no specified direction – based on patron positioning and factors such as glare and location of other staff guarding at the time Every patrol through your zone a walk around the WWP must occur Must move in accordance to other guards, ensuring that mirroring is occurring and move through entire zone to ensure blind spots aren’t missed

BOO

M

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Shallow

Shallow

Deep 1

Deep 2 BO

OM

Areas of responsibility LIFEGUARD 1 - Deep 1 & 2 of main pool, spa and warm water pool

LIFEGUARD 2 - Shallow 1 & 2 of main pool plus program pool LIFEGUARD 3 – Deep 2 & Shallow 2 of main pool Leisure Pool and Waterslides closed Path of supervision (no specified direction – based on patron positioning and factors such as glare) Every patrol through your zone a walk around the WWP must occur Must move in accordance to other guards, ensuring that mirroring is occurring and move through entire zone to ensure blind spots aren’t missed

Time/Days: 8.30am – 9am (Monday – Friday) 8:30pm/9pm – 9:45pm (Monday – Friday) 7pm – 8pm (Saturday and Sunday) Lifeguards: 3 Lifeguard minimum required. Pools: Main Pool boom is at 50m, Program Pool, Warm Water pool, Spa, Sauna and Steam Room are open. Rotations: Lifeguard 1: stand at the mid-point of the Main Pool Lifeguard 2: stand at the corner of the grandstand (shallow end) Lifeguard 3: stand at the corner of the grandstand (deep end) At the same time, all staff to step into the zone next to them – deep end to shallow end, shallow end to grandstand, grandstand to deep end.

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Areas of responsibility LIFEGUARD 1 - Deep 1 & 2 of main pool, spa and warm water pool

LIFEGUARD 2 - Shallow 1 & 2 of main pool plus program pool

LIFEGUARD 3 – Deep 2 & Shallow 2 of main pool Leisure Pool and Waterslides closed Path of supervision (no specified direction – based on patron positioning and factors such as glare) Every patrol through your zone a walk around the WWP must occur Must move in accordance to other guards, ensuring that mirroring is occurring and move through entire zone to ensure blind spots aren’t missed

Shallow

Shallow Deep 1

Deep 2

BOO

M

Time/Days: 9am – 9:30am (Monday – Friday) 7am – 7:30am (Saturday) Lifeguards: 3 Lifeguard minimum required. Pools: Main Pool boom is at 25m, Program Pool, Warm Water pool, Spa, Sauna and Steam Room are open Rotations: Lifeguard 1: stand at the mid-point of the Main Pool Lifeguard 2: stand at the corner of the grandstand (shallow end) Lifeguard 3: stand at the corner of the grandstand (deep end) At the same time, all staff to step into the zone next to them – deep end to shallow end, shallow end to grandstand, grandstand to deep end.

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Shallow

Shallow

Deep 1

BOO

M

Time/Days: 9:30am – 4pm (Monday – Friday) (Winter) 7pm – 8pm (Monday – Friday) (Summer) 7:30am – 10am (Saturday and Sunday) 6pm – 7pm (Saturday and Sunday) (Winter) Staffing: 4 Lifeguard minimum required. Pools: Main Pool boom is at 25m, Program Pool, Leisure Pool, Splash Park, Warm Water pool, Spa, Sauna and Steam Room are open. Rotation: Rotations must be completed with the Duty Manager, unless the ratio within the deep end zone has under 20 people – this means that a 4-guard rotation is able to occur (refer to SWP for 4-guard rotation for details) Duty Manager may start rotation from any zone. Lifeguard 4 rotates to grandstand, Lifeguard 3 rotates to deep end, Lifeguard 2 rotates to leisure pool, and Lifeguard 1 rotates to shallow end.

Areas of responsibility LIFEGUARD 1 - Deep 1 & 2 of main pool, spa and warm water pool

LIFEGUARD 2 - Shallow 1 & 2 of main pool plus program pool LIFEGUARD 3 - Deep 2 & Shallow 2 of main pool LIFEGUARD 4 - Leisure pool & splash park Waterslides closed Path of supervision (no specified direction – based on patron positioning and factors such as glare) Every patrol through your zone a walk around the WWP must occur Must move in accordance to other guards, ensuring that mirroring is occurring and move through entire zone to ensure blind spots aren’t missed

Deep 2

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Deep 1

Shallow

Shallow

Deep 2

BOO

M

Areas of responsibility LIFEGUARD 1 - Deep 1 & 2 of main pool, spa and warm water pool LIFEGUARD 2 - Shallow 1 & 2 of main pool plus program pool LIFEGUARD 3 - Deep 2 & Shallow 2 of main pool LIFEGUARD 4 - Leisure pool & Splash Park LIFEGUARD 5 - Top of waterslide tower LIFEGUARD 6 - Bottom of waterslides Path of supervision (no specified direction – based on patron positioning and factors such as glare) Every patrol through your zone a walk around the WWP must occur Must move in accordance to other guards, ensuring that mirroring is occurring and move through entire zone to ensure blind spots aren’t missed

Pools: 4pm-7pm Monday-Friday (Winter) 4pm-8pm Monday-Friday (Summer) 10am-6pm Saturday and Sunday (Winter) 10am-7pm Saturday and Sunday (Summer) Group Bookings

Staffing: 6 Lifeguards minimum required

Pools: Main Pool boom is at 25m, Program Pool, Leisure Pool, Splash Park, Slides, Warm Water pool, Spa, Sauna and Steam Room are open. Rotation: During this time, rotations are completed by an additional (7th) Lifeguard that is available to keep continuous rotations underway.

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Deep 1

Shallow

Shallow

Deep 2

BOO

M

Areas of responsibility Path of supervision (no specified direction – based on patron positioning and factors such as glare)

**IMPORTANT: Lifeguard in charge to be spare guard at all times to ensure they are able to help out where needed and to monitor head counts properly. LIC does NOT need to be placed on the ramp, they are roamers. **The rotation starting from the top of the slides is as followed: Lifeguards are NOT to have conversations; this rotation will take 15-20minutes as is.

- Guard is to go from the Top of the Slides to the Splash Park, - Splash Park to go outside Toddler Pool exit, check the outside to the bi-folds, then go to the Beach

Entry, - Beach Entry to go to the Shallow Grandstand, - Shallow Grandstand to go outside and around to the back door then to Deep Grandstand, - Deep Grandstand to do S/S/S check then take over Deep Guard, - Deep Guard to take over WWP, - WWP to take over Boom Guard, - Boom Guard to go through change rooms then to the Shallow Guard, - Shallow Guard to go to Program Guard, - Program Guard to go to 1st Leisure Guard, - 1st Leisure Guard to go to 2nd Leisure Guard, - 2nd Leisure Guard to the Bottom of Slides, - Bottom of Slides to Top of Slides.

Summer Period. Bather loads over ratio in normal deployment zones.

Staffing: 17 Lifeguards, 2 are spares for breaks to be completed. Pools: All areas of the centre are open. **Each guard is to be deployed dependant on where the bulk of people are. This is at the discretion of the Duty Manager and the Lifeguard in Charge. Use this as a reference for areas that additional Lifeguards need to be deployed. Ensure that the Lifeguards are aware of where their zones are.

Rotating

LIC

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Areas of responsibility LIFEGUARD 1 - Deep 1 of main pool Shallow 1 and 2, Program pool, leisure pool, splash park and waterslides closed Path of supervision (no specified direction – based on patron positioning and factors such as glare and location of other staff guarding at the time

Deep 2

BOO

M

Time/Days: 7:45pm-8pm on Friday 6.30am-7am Saturday Lifeguards: 1 Lifeguards required as a minimum. Pools: Deep end of the Main Pool and boom is at 25m Reason: Only for special booking for Tiger Sharks Rotations: As there is 1 Lifeguard on Deck, the Duty Manager needs to come out every 30-minutes for change room check to relieve the Lifeguard.

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BOO

M

Areas of responsibility LIFEGUARD 1- Shallow zone & leisure pool beach entry LIFEGUARD 2 Program Pool LIFEGUARD 3 Leisure pool & splash park LIFEGUARD 4 – Warm water pool & S/S/S Path of supervision (no specified direction – based on patron positioning and factors such as glare)

Pools: 8:15-9:45pm (Saturday night- women’s only swimming) Staffing: 4 Lifeguards minimum required

Pools: Main Pool boom is at 25m shallow end only open, Program Pool, Leisure Pool, Splash Park, Warm Water pool, Spa, Sauna and Steam Room are open. Rotations: Must be completed by the duty manager

Page 27 Supervision Zones when both Bongo Beach and Tarzan Inflatable

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2.4 Scanning Strategies To be effective in preventing accidents, lifeguards must adopt systematic scanning techniques. Lifeguards must check each person in their area of responsibility regularly. Effective lifeguard scanning consists of a number of factors and should be incorporated into a scanning strategy. Scanning strategy Lifeguards are required to adopt the following scanning strategy to ensure effective supervision of patrons at all times. There are 3 steps of the scanning strategy include the following Change of Posture to ensure all areas of scanning zone are covered: Being on the move and switching between standing and walking will ensure all areas, including those with poor visibility, are covered in a timely manner. This will give the lifeguard the best chance to identify and respond to any situation that may arise. Staying alert is the key. Count Patrons in your area of responsibility every 5 minutes: Count or estimate the number of swimmers. Mentally rehearse a rescue Change Scanning pattern every 5 minutes: see below for common scanning patterns Scanning Patterns Circular Scanning Pattern Use this method: When lifeguarding groups of swimmers in a certain vicinity of your pool, looking over smaller zones

Square Scanning Pattern Use this method: As an alternative method to the above circular pattern when looking over smaller zones

Horizontal Scanning Pattern Use this method: When lifeguarding lap lane swimmers

Vertical Scanning Pattern Use this method: When lifeguarding large amounts of people that are wide spread across your pool

ALWAYS Scan the bottom first, followed by surface

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Another scanning pattern that may be incorporated into the scanning strategy is monitoring of hazardous area in order of priority from most hazardous to least hazardous. A Lifeguard prioritises dangerous facilities or equipment in their zone and then scans each item and people around it before checking on the next area and so on. Scanning Challenges & Tactics

Challenge Tactic

Monotony • Stay fully engaged in what you are seeing- don’t let your attention drift

• Change posture • Rotate zones

Fatigue • Request additional lifeguard coverage • Keep hydrated, cool off • Exercise during a break

Blind Spots • Continue to move throughout your zone to ensure you have line of site to all areas of the pool/s

• Physically check all potential blind spots Glare • Use polarized glasses

• Continue to move throughout your zone to ensure you have line of site to all areas of the pool/s

Water movement and

surface distortion of the

water

• Continue to move throughout your zone to ensure you have line of site to all areas of the pool/s

• Be aware of the normal appearance of the bottom of the pool, lines tile colours depth markings etc.

• Scan bottom carefully. Murky water • Continue to move throughout your zone to

ensure you have line of site to all areas of the pool/s

• Stay alert for high risk activities • Report conditions to supervisor

Heavy patron loads • Continue to move throughout your zone to ensure you have line of site to all areas of the pool/s

• Request additional assistance to get extra coverage for your area.

Low patron loads • Continue to move throughout your zone to ensure you have line of site to all areas of the pool/s

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2.5 Pre Operational Procedures Prior to commencing their shift, Lifeguards will ensure that all pre operational checks are conducted. Opening, Closing and Daily checklists are to be completed and signed off by the Lifeguard completing the tasks. These checklists contain all essential set up, pack up and safety tasks that are essential for the operation of the facility. This will include, but is not limited to; checking essential first aid, emergency and rescue equipment is in place and ready for deployment. All tasks must be completed prior to or when the lifeguard is not directly responsible for the supervision of the pool space. At no time is a lifeguard to complete checklists while supervising a pool. If any tasks cannot be completed, the lifeguard is to alert the Shift Supervisor, so alternative arrangements can be made. Prior to every shift, each lifeguard must be briefed and sign off on any previous shift notes, daily schedules, bookings and relevant staff memos. This process may include Facebook/ Slack updates, memos, SWPs and verbal briefings.

2.6 Rotations The system used for rotating lifeguards during their shift should be clear and carried out professionally and safely at all times. Periodic rotations from one lifeguard position to another along with breaks helps lifeguards stay alert and decreases fatigue. Rotations should occur between 15 min (optimal) and 30 min (maximum) intervals. Some of the key requirements when rotating lifeguards are:

1. Do not rotate lifeguards simultaneously if there are patrons in the water, this can lead to breaks in scanning of the pool or water area.

2. Each lifeguard must remain in position until replaced. This requires at least one new lifeguard or duty manager to cover or replace lifeguard during rotation period, except when completing a 4 Lifeguard rotation during low patronage times or when rotating around the Main Pool.

3. Lifeguards must maintain scanning patterns while rotating to ensure constant surveillance of area of responsibility

4. Lifeguards must not interrupt patron surveillance when rotating from one station to another.

5. The incoming lifeguard must communicate (this may be verbal or non-verbal e.g. hand signal) with the lifeguard they are replacing when they take over responsibility of area/ Zones. The guard being replaced must confirm the zones under their responsibility.

While individual lifeguards have responsibility for their zones, all lifeguards are collectively responsible to ensure all zones are covered at all times. Where a rotation results in inadequate coverage of all zones due to error or change of circumstance, zone coverage should be corrected immediately and allocation

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confirmed with other lifeguards on duty. If the allocation of an additional zone compromises the patron surveillance of an existing zone, then additional backup is required.

Please refer to deployment plans for information on where rotations go.

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2.7 Handover of Responsibility At the time of handover of responsibility (e.g. at the end of a shift) whilst on pool deck, lifeguards will conduct a brief handover. During this handover, the outgoing lifeguard must remain supervising the area until the incoming lifeguard has commenced an uninterrupted scan. The handover process will contain the following -

• Outgoing lifeguard remain supervising the area • Incoming lifeguard to fit any required equipment e.g. bum bag, radio etc.

before going onto pool deck • Incoming lifeguard to conduct Inspection of bum bag for necessary equipment

e.g. gloves, notepad, pocket mask. • Incoming lifeguard to go to their allocated supervision zone to relieve the

outgoing lifeguard • Brief discussion on user demographics e.g. any groups or bookings, patrons

with special needs, any concerns or known issues regarding any patrons. • Patron count if applicable • Handover complete. Incoming lifeguard to verbally acknowledge they are

taking over supervision responsibility of the area and outgoing lifeguard to leave pool deck.

Handovers must be prompt with no social conversations, as this may lead to distraction from supervising the pool area/zone.

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2.8 Identification of Lifeguards on Duty All lifeguards are required to wear YMCA Lifeguard uniforms as outlined in the Lifeguard Uniform Protocol, this includes:

• Yellow Shirt (long sleeve when working outdoors) • Red Shorts • Bum bag • Radio • Whistle (in a position ready for immediate use) • YMCA issued hat (when working outdoors)

To further assist with Lifeguard identification, the following bibs are to be worn when required:

• Yellow w/red writing ‘Lifeguard’ – for any qualified staff members not wearing a lifeguard uniform (e.g. duty managers) whilst coving pool deck

• Blue w/white writing ‘Not on Duty’ – for any Lifeguards without a supervision responsibility performing other duties on pool deck (e.g. moving lane ropes, cleaning)

• Orange w/black writing ‘Training’ – Lifeguards on training/buddy shifts

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2.9 Lifeguards Performing Other Duties Lifeguards are not permitted to perform any other duties when supervising that may compromise the supervision of the pool area, this may include but is not limited to:

• Moving or adjusting lane ropes • Change room checks • Administering first aid • Moving equipment • Pool Tests • General Cleaning • Patron interaction for an extended period of time

In the event of the need arising to perform a duty that may compromise the supervision of the pool, a Dynamic Risk Assessment must be undertaken: Dynamic risk assessment is the practice of mentally observing, assessing and analysing an environment while you work to identify and remove risk. The process allows you to identify a hazard on the spot and make quick decisions in regards to managing the safety of yourself and others within your supervision responsibility.

Assess the situation. Does the current lifeguard/patron ratio allow you to remove yourself from supervision without compromising the supervision of your area?

NO

Request other Lifeguard or Duty Manager to cover your area.

YES

Request assistance to cover area by contacting Duty Manager or other Lifeguard qualified staff member.

Once area coverage is confirmed proceed with task. Continue to monitor the situation and re-assess if required.

YES NO

Do not proceed with task Postpone until adequate supervision assistance is available

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As per Section 3.8 Identification of Lifeguards on Duty;

• Any lifeguards who are performing other duties who do not have a supervision responsibility must wear a Blue “Not on Duty’ bib.

• Any lifeguard qualified staff member covering pool deck must wear clothing to identify them as the lifeguard on duty (e.g. Lifeguard Uniform or yellow lifeguard bib)

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2.10 Set up & Pack Up of Pool Equipment (Including Inflatable’s, lane ropes and booms)

As noted in section 3.9 Lifeguard Performing Other Duties Lifeguards are not permitted to perform any other duties when supervising that may compromise the supervision of the pool area.

• Lifeguards must be aware that whilst on duty their prime role is to supervise activities in the water.

• Staff should consult with the appropriate work instruction for guidelines on how to set up/pack up specific equipment.

• From time to time, there is a need to set up program equipment such as inflatables, hoist or water aerobics equipment.

• Where possible, the majority of the equipment should be set up by the staff member taking the program. Where this is not possible, the Pool Lifeguard may be required to assist in the set up (or pack up) of the equipment. If this is the case – another lifeguard qualified staff member is required to be on pool deck to ensure that all areas of the pool space are adequately supervised.

• Consideration should be given to closing areas of the pool space if they are a high risk and are unable to be supervised whilst set up or pack up of equipment is being undertaken.

As per Section 3.8 Identification of Lifeguards on Duty;

• Any lifeguards who are performing other duties who do not have a supervision responsibility must wear a Blue “Not on Duty’ bib.

• Any lifeguard qualified staff member covering pool deck must wear clothing to identify them as the lifeguard on duty (e.g. Lifeguard Uniform or yellow lifeguard bib)

2.11 Additional Barriers to Supervision Unavailability of pool lifeguards can pose a significant risk to adequate supervision of a public pool. In the event of a lifeguard not being available to work their shift, the Duty Manager or Team Leader should arrange to have the lifeguards shift covered immediately by contacting the existing staff list of available lifeguards. If a lifeguard fails to show up for their shift, contact should be made with the lifeguard to determine if they are on their way in to the centre, or able to come in for work. If no contact can be made with the lifeguard or they are not coming in for their shift, the immediate concern is to ensure appropriate supervision of the pools until an alternative staff member can be arranged.

• Determine if the current lifeguard can stay for additional time, taking into consideration their existing shift length and prior commitments. This may require the lifeguard being given an additional break

• Supervision duties may need to be covered administrative staff that are lifeguard qualified, until a replacement lifeguard is found.

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• Duty Manager to contact other staff not rostered on for the day to fill the shift.

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User Supervision

3.1 Supervision of Children As per Watch around Water policies & GSPO SV14. Supervision of Children (Under 10): Children under 10 years:

• Must be accompanied into the centre by a responsible parent / guardian* • Must be constantly and actively supervised • Parents / guardians must position themselves to have a clear view of the child

with no physical or structural barriers between them and the child / children • Maximum 1 Parent / Guardian to 4 Children

Children under 5 years:

• Must be accompanied into the centre and the water by a responsible parent / guardian *

• Must stay within arm’s reach during recreational play activities • Maximum 1 Parent / Guardian to 2 Children

Children 10 years and older:

• parents must use their knowledge of an individual child's swimming ability and general development to determine the level of accompaniment required

* A parent/guardian is regarded as a responsible individual who is 16 years and over Identification – in line with WAW guidelines Children under the age of 10 years are to be provided with a wrist band to aid Lifeguards in identifying unsupervised children. To ensure consistency across sites, wristbands should be the following colours: Under 5 Pink Under 10 Yellow

Additional: • Unsupervised children should be removed from the water and placed in a safe area

until collected by the parent / guardian • An unsupervised child of poor swimming ability regardless of age will be removed

from the water by a staff member if the staff member is concerned for the safety of that child

• When children are under supervision of a teacher in a structured learning environment (e.g. swimming lessons), a parent is not required to be in the water with the child, unless part of the centre policies. Parents are however still required to remain in the centre and supervise.

• At the conclusion of swimming lessons the teacher must maintain supervision of their students until they are physically handed over to the responsible parent or guardian. If the parent/guardian cannot be located at the conclusion of the lesson the Teacher in Charge or Duty Manager must be contacted to supervise the student and subsequently locate the parent/guardian.

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3.2 Supervision of Aquatic Programs (under 10 years Swimming Lessons All children under the age of 10 years must be accompanied into the centre as per the requirements of section 3.1 Supervision of Children:

• Once arriving at the Swimming Lesson the parent/guardian is to handover the child to the teacher.

• The parent/guardian must remain within the facility during the program within visual range of the child.

• At the conclusion of swimming lessons the teacher leader must maintain supervision of their students until they are physically handed over to the responsible parent/guardian. If the parent/guardian cannot be located at the conclusion of the lesson the Teacher in Charge or Duty Manager must be contacted to supervise the student and subsequently locate the parent/guardian.

• If swimming lesson student under 10 wishes to swim recreationally before or after their session they must meet the supervision requirements of section 3.1 Supervision of Children (including use of wrist bands).

Identification – in line with WAW guidelines Children under the age of 10 years are to be provided with a wrist band to aid Lifeguards in identifying unsupervised children. To ensure consistency across sites, wristbands should be the following colours: Under 5 Pink Under 10 Yellow

Birthday Parties All children under the age of 10 years must be accompanied into the centre as per the requirements of section 3.1 Supervision of Children:

• Once arriving at the Birthday Party the parent/guardian is to handover the child to the party leader.

• The organising parent/guardian must remain within the centre until the conclusion of the party and be within visual contact of the party group at all times.

• At the conclusion of the birthday party, the program leader must maintain supervision of their participants until they are physically handed over to the responsible parent/guardian. If the parent/guardian cannot be located at the conclusion of the lesson the Duty Manager must be contacted to supervise the student and subsequently locate the parent/guardian.

• If a birthday party child under 10 years wishes to swim recreationally after their party, they must meet the supervision requirements of section 3.1 Supervision of Children (including use of wrist bands).

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Identification – in line with WAW guidelines Children under the age of 10 years are to be provided with a wrist band to aid Lifeguards in identifying unsupervised children. To ensure consistency across sites, wristbands should be the following colours: Under 5 Pink Under 10 Yellow Party Participant* Red Green

*An additional wrist band to identify party participants should also be provided

• Multiple colours may be utilised if there is more than one party running at a time • Colours for birthday parties can be determined at a site level • Ensure lifeguards are trained on colours

Swimming Squads Children under 10 years participating in Swimming Squads must be accompanied into the centre as per the requirements of section 3.1 Supervision of Children:

• Once arriving at the squad program the parent/guardian is to hand the child to the coach.

• No wrist band is required for children participating in swim squad. • At the conclusion of squad session the coach/leader must maintain

supervision of their students until they are physically handed over to the responsible parent or guardian. If the parent/guardian cannot be located at the conclusion of the session the Duty Manager must be contacted to supervise the student and subsequently locate the parent/guardian.

• If squad swimmer under 10 wishes to swim recreationally before or after their session they must meet the supervision requirements of section 3.1 Supervision of Children (including use of wrist bands).

3.3 Supervision of School Swim Lessons/Programs

All schools swimming and aquatic programs must be supervised as per the Department of Education & Training Adventure and Activity guidelines as outlined at: https://www2.education.vic.gov.au/pal/excursions/guidance/adventure-activities Swimming Lessons Where a school is not hiring YMCA Swimming Teachers to deliver the program, that school must designate a lead instructor and other staff as instructors depending on the amount of participating students.

• Instructor – Student Ratio: – Beginners 1:10 – Intermediate 1:12 – Advanced 1:15

• Qualifications – Lead Instructor

– CPR and one of the following;

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– AUSTSWIM or Swim Australia Teacher of Swimming and Water Safety Certificate(or equivalent)

– Life Saving Victoria (LSV) Swimming and Water Safety Teacher Skill Set SISSS00112 ‘Swimming and Water Safety Teacher’ from an

accredited provider

• Qualifications – Instructor/s – CPR – Documented experience in instructing swimming and water safety

activities

Recreational Swimming e.g. fun days Any school attending the facility for the purpose of a school fun day or activity must provide a minimum of two school staff members for each activity. One staff member is to have responsibility for instruction in the activity and the other is to assist the instructor. The designated recreational swimming supervisor must hold at least one of the following:

o AUSTSWIM Teacher of Swimming and Water Safety Certificate o Royal Life Saving Society Bronze Medallion o Royal Life Saving Society Pool Lifeguard Certificate o Surf Life Saving Australia Surf Bronze Medallion o Surf Life Saving Australia Surf Rescue Certificate o Life Saving Victoria Community Surf Lifesaving Certificate o Life Saving Victoria Swimming and Water safety Teacher o Skill Set SISSS00112 ‘Swimming and Water Safety Teacher’ from an

accredited provider. o Skill Set SISSS00111 ‘Pool Lifeguard’ from an accredited provider

The designated assistant to the instructor must:

o have documented experience in the activity at the level being offered to students

o be able to assume a supervisory role during the activity o be competent in emergency response procedures, including current CPR o have conferred with the instructor to establish the emergency response and

supervision responsibilities.

Staff – Student Ratio o 1-20 Students: 2 staff o 21-30 Students : 3 staff

Lifeguards will be rostered on as per Section 1.5 Standard Ratios and Bather Loads and section 1.6 Lifeguarding / Supervision arrangements for Programs/ Activities, depending on student numbers.

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School Carnivals All schools attending the facility for the purpose of a school carnival will agree to and abide by a set of Terms and Conditions. These terms and conditions clearly set out the expectations and responsibilities of the facility, lifeguards and user groups while they are at the facility. On the day of the carnival, the school will designate a ‘teacher in charge’ (TIC). The teacher in charge is responsible for the supervision strategy, which must be endorsed by the school principal as part of the excursion approval process. School staff members must supervise students according to that strategy, and in accordance with their duty of care. Students not directly participating in the activity must be separately supervised in line with Excursions Guidelines – Supervision. A minimum of two pool lifeguards will be rostered for each school carnival. Depending on the size of the school involved, additional lifeguards may be required.

It is the responsibility of the lifeguard to provide aquatic supervision for students while participating in races in the pool. Lifeguards will provide supervision of the pool as per the lifeguard deployment plan. It is the responsibility of the school and TIC to supervise students while they are not participating in races and are on pool deck/pool grounds.

‘Free swimming’ or playtime is not permitted at any time pre, during or post the carnival. Structured activities may be permitted, but will be pre-arranged and agreed to by the school and centre management.

If the school has their own first aider / nurse on site, they will be responsible for responding to and providing first aid as per their procedures for any minor incident that occurs out of the pool. Lifeguards will be responsible for responding to any aquatic emergencies as per the Emergency Management Manual.

In the event of an evacuation or major emergency, the Duty Manager will be responsible for the situation. Groups should stay together and follow the direction of YMCA staff members.

3.4 Supervision of Older Persons (55 and above) Older adults make up a large proportion of visitations throughout our aquatic centres. There is an increased likelihood of pre-existing medical conditions in older age, as well as the related use of medication which may increase the drowning risk among this demographic. It is also important to recognise that the natural loss of skill and fitness during the ageing process may have an impact on proficiency and skill when in the water.

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Risk Factors • Inexperienced, weak or non-swimmers • Pre-existing medical conditions • Consume medications that may increase their risk of drowning • Disabilities

Mitigation • Public Education and skill development programs e.g. Grey Medallion • Activity Zoning or restriction of activities • Staff training

Older adults that have vulnerabilities that may increase their risk of drowning are recommended to speak to the centre’s reception staff members, prior to entering the pool. Refer to section 4.3 Supervision of Inexperience, Weak and Non-Swimmers (10 years and over). Reception staff should discuss:

• Patron’s swimming ability • Nature of vulnerability e.g. disability/medical condition, swimming ability • Appropriate bodies of water to utilise

One of the key roles of our team is to assist patrons to plan their visits on an individual basis and determine which bodies of water may be most suitable in order to have a safe visit to the facility.

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3.5 Supervision of Inexperience, Weak and Non-Swimmers (10 years and over) Risk Factors

• Patron from Culturally and Linguistically Diverse (CALD) Communities • Inexperienced swimmers • Vulnerabilities (e.g. disabilities and pre-existing medical conditions)

Mitigation • Additional Parent/Guardian and Lifeguard Supervision • Activity Zoning or restriction of activities • Personal Protective Equipment (e.g. personal flotation devices) • Public Education and skill development programs

Education Inexperienced, weak and non-swimmers are recommended to speak to the centre’s reception staff members, prior to entering the pool. Reception staff should discuss the following principles:

• Read the Safety Signs • Enter Feet First • Stay Within Your Safe Depth • Swim With a Friend • Put Your Hand Up For Help

Lifeguards The lifeguard’s responsibility is for the supervision of the whole aquatic area and extra focus should not be afforded to a single swimmer within the pool. If a lifeguard identifies a swimmer swimming in an inappropriate body of water or engaging in an activity that may put them in greater risk of drowning, the Lifeguard needs to immediately follow up.

• If able to do so without compromising supervision or leaving their zone the lifeguard is to educate the swimmer on appropriate activities and areas to swim in.

• If their supervision will be compromised the Lifeguard needs to have another non supervising Lifeguard take over Lifeguarding their zone so they can follow up

• If a non-supervising Lifeguard is not available to take over their zone they must call a ‘major’ and then follow up accordingly.

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3.6 Supervision of Pre-Existing Medical Conditions (including disabilities) The Supervision of persons with Pre-Existing Medical Conditions in an aquatic facility should not be based on their condition, but rather their swimming and survival ability in the water and the medical nature of their condition. Risk Factors

• Physical Vulnerabilities • Pre-existing medical conditions • Disabilities

Mitigation • Public Education • Zoning • Carer Supervision requirements • Public Education and skill development programs • Personal Protective Equipment (e.g. personal flotation devices)

Education Patrons with pre-existing medical conditions, injuries or disabilities are recommended to speak to the centre’s reception staff members, prior to entering the pool. Reception staff should discuss:

• Patron’s swimming ability • Nature of disability/medical condition • If required – level of carer supervision intended/required – in water/out of

water • Appropriate bodies of water to utilise

One of the key roles of our team is to assist patrons to plan their visits on an individual basis and determine which bodies of water may be most suitable in order to have a safe visit to the facility. Patrons with carers A carer must stay in close contact with the person with a disability – in a similar way as children under 10 needs to be actively supervised by a guardian 16 years or older Upon the presentation of a Companion Card, the carer should be provided with a wrist band to allow lifeguards and other facility staff to identify them as having a supervision responsibility of a person with a disability. To ensure consistency across sites, wristbands should be of a consistent colour: Carer Blue

Reception staff should discuss the supervision responsibilities with the carer, providing them with an information flyer, also requesting the following information:

• Patron’s swimming ability • Nature of disability/medical condition

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• Level carer of supervision intended/required – in water/out of water • Appropriate bodies of water to utilise

Where appropriate, once the information is obtained reception staff should radio pool deck informing lifeguards of the arrival of the patron and carer. Assisting and Handling A Lifeguard’s main responsibility is the supervision of the body of water It is the responsibility of the carer to manually move the client as well as the use of the hoist. The lifeguard or duty manager should be familiar with the operation of hoists to be able instruct the carer in its use Lifeguards The lifeguard’s responsibility is for the supervision of the whole aquatic area and extra focus should not be afforded to a single swimmer within the pool. Lifeguards supervising people with disabilities should have awareness of following:

• Removal of persons with special needs during an emergency • Recognising specific behavioural movements of special needs patrons

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3.7 Supervision of Poorly Behaved Patrons There are varying degrees of poor behaviour that can affect the experience of others attending the facility and this behaviour will not be tolerated.

The following guidelines should be followed by staff at the centre, in consultation with the Duty Manager and the Senior Leadership Team, as required.

Minor incident

Examples of minor incident offences: • Dangerous behaviour (eg. Flips, bombing, unsupervised diving) • Swearing • Not following pool rules • Breach of health club or dry area conditions of entry • Smoking

Action: • YMCA staff members are to issue a warning and ask the offender to stop

acting inappropriately. YMCA staff member will ask the offender to sit out of the water for 10 minutes, depending on the circumstances of the event. If the incident is in a dry area, inform the patron of the breach and to cease immediately. Staff must inform the offender of the consequences if they continue to behave inappropriately.

• If they re-offend, offender needs to be asked to leave for the remainder of the day. Patrons are to be escorted from the premises by the Duty Manager and an additional staff member if deemed necessary.

• Police are to be contacted if the situation escalates and the offender poses a direct threat to staff, the public or themselves.

• The Duty Manager can issue the offender with a ban for a predetermined period of time. All bans must be clearly documented and communicated to staff.

• The Centre Manager/Operations Director is to provide a formal letter of the ban to the patron(s) if realistic to do so (if patron(s) details are known to the centre, with name, address, contact number and email address).

• Records must be retained at the centre and communicated to contract partner liaison.

Major incident

Examples of major incident offences: • Abuse of staff member or other patrons (including swearing, threats,

intimidation) *please complete a site specific Occupational Violence risk assessment to determine types of issues to include here.

• Assault to a staff member or member of the public • Threats or acts of violence of any kind • Intoxication & consumption of drug or alcohol • Carrying of a weapon • Any other acts of violence or excessive misconduct • Patron on 3rd warning • Fighting

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• Deliberate property damage • Fence Jumping (where applicable)

Action: • Immediately call 000. These calls should never be cancelled even if the

offenders have left the centre. • Understand the effects of patron behaviour on ability to supervise through

GSPOs and complete a partial pool evacuation or full evacuation if required. • The centre is to be closed if staff members and patrons are at risk and not

reopened until security issues are addressed by the police. • The incident is to be communicated to Senior Leaders via the Emergency

Support and Notification Process

E.g. there is also a duress button at reception that can be pressed. Furthermore, a key lock is available at the front entrance doors to have the entrance doors locked creating a lock in/out. This key is located on the Duty Manager key set. The key lock can be unlocked to re-open the doors when required.

In the event that the security issues cannot be resolved, the centre will close until further notice – this can only be authorised by senior management. All incidents must be reported as soon as possible to the Centre Manager and the appropriate incident paperwork completed by staff involved.

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3.8 Hypoxic/Shallow Water Blackout What is Hypoxic Blackout? Hypoxic Blackout/Shallow Water Blackout, better described as breath holding blackout or hypoxic blackout, is a term describing loss of consciousness arising from oxygen deprivation brought about by extended breath holding, often associated with pre-submersion hyperventilation. It is the level of Carbon Dioxide (Co2) in the body that triggers breathing. The body produces Co2 as a waste product through metabolism and there are sensors in the brainstem that monitor the rising levels in the blood and trigger breathing when Co2 levels rise sufficiently. At the same time as Co2 levels rise, oxygen levels are falling. The rise of Co2 triggers breathing before the person becomes hypoxic (unconscious). In swimming and breath holding, voluntary hyperventilation occurs when a swimmer intentionally takes a series of deep breaths venting off carbon dioxide with the greater than normal exhalations. This significantly reduces the bloods Co2 levels while only marginally increasing oxygen concentrations in the blood, thus increasing the potential for blackout. Involuntary hyperventilation can occur as a result of stress or physical exertion during a workout that pushes the swimmer beyond their maximum aerobic threshold. Blackout is instantaneous and frequently occurs without warning. Most of the time, underwater swimmers have no clue they are about to be rendered unconscious and that they will be vulnerable to death within minutes. People who hold their breath while swimming or practicing breath-holding underwater in pools are at risk of Hypoxic Blackout. Who is at Risk?

• Swimmers playing breath-holding games. • Swimmers attempting to swim whole laps underwater, aka “Lung Busters”. • People who practice holding their breath in a pool while floating face down or

sitting on the bottom. Since the individual is already in a state of relaxation, blackout becomes nearly impossible for an observer to detect.

• Swimming athletes who train and perform in swimming pools, particularly those who practice hyperventilation. Swimmers who are physically exerted.

• Swimmers who are not closely observed while engaged in breath-holding. • Swimmers who consecutively perform a repeated hyperventilation/breath-

holding routine. • Breath-holding swimmers who have unknown and underlying medical causes,

i.e. long Q-T, RyR2, seizures, etc.

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* Diagram courtesy of Aquatic International.

Hypoxic Training and breath holding games at YMCA Facilities and Programs Aquatics Staff and Managers are reminded of the need to be vigilant with regard to the risks of hypoxic blackout. Hypoxic training or prolonged breath holding activities:

• Has NO place in recreational swimming; • Has NO place in learn-to-swim; however, • Has a role to play in the sport, to help the development of competitive swimmers,

under controlled conditions, by qualified coaches. High Performance Settings Where prolonged breath holding activities and hypoxic training may be proposed in a high performance setting, a thorough risk management and approval process must first be undertaken. The risk management process shall ensure that appropriate controls can be applied for the activity to be conducted in the safest possible environment. Where this is the case, the risk assessment process must include consideration of qualifications, training and competency, direct supervision, teaching techniques and other related risk control measures as identified by the state and national swimming bodies, Swimming Victoria and Swimming Australia. Final management approval must be granted by Senior Management in consultation with the HSE Team. YMCA Managers shall work with stakeholders to facilitate the risk management process to occur.

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4.0 Area Supervision 4.1 Supervision of General Public Area in Lap/Main Pool

• As outlined in 4.1 - Supervision of Children - Children under the age of 10 must

be actively supervised by a responsible parent/guardian 16 years or older. Lifeguards must remove from the water children under 10 that are not being actively supervised.

• The general aqua-play area is in most cases the last two lanes, and can be distinguished by Pool Signage or a double lane size. This space may be increased in size during busier times.

• The following usage restrictions apply and should be enforced by the patrolling lifeguard(s).

o Diving off the blocks by the general public is not permitted except when under the instruction of a qualified Aquatic Education Teacher or Swimming Coach.

o Any actions that are likely to cause injury to any patrons, or inflict damage on centre equipment must be ceased – these include but are not limited to wrestling especially head locks, shoulder rides, rough play, sitting on lanes ropes and swimming across lanes.

o Patrons must be kept off the lane ropes and out of the lane spaces when not swimming laps. Patrons tend to want to swim from one side of the pool to the other, across the lane ropes. This is unacceptable as it is likely to damage equipment and result in patron injury.

o Children with floatation devices must be kept out of the deep end of the pool. A parent/guardian 16 years or older must also accompany these children in the water. This guideline serves to ensure that a supervising parent/guardian is actively supervising their child.

o No hard balls such as tennis balls, basketballs, soccer balls or footballs, are permitted in the aquatic area at Casey RACE. Soft balls are allowed as long as they are controlled and not thrown dangerously between patrons or across lanes.

o No balls are to be thrown interchangeably in and out of the pool as this increases the chance of injury to patrolling staff and nearby spectators.

o When patrolling the general space area, lifeguards must stay mobile and consistently enforce the above usage guidelines. When there is more than one lifeguard on duty, the 50m lifeguard should move at a pace where they achieve a minimum of 3 full rotations around the 50m pool in a 15 minute period.

o Lifeguards must also be aware and mindful of other areas of the facility which are not specifically patrolled, such as the lawn areas and seated

o Lifeguards must also be aware of external factors which may influence the effectiveness of a scan, such as weather conditions and glare.

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4.2 Supervision of Lap Lanes

• Patrolling lifeguards must scan over the lap lane space as part of their general swimming space scanning.

• In most cases there are a minimum of 3 lap lanes available to the public – a slow, a medium and a fast lap lane, and must be signed accordingly. A daily booking sheet should be made available to Lifeguards and Duty Managers for further information regarding lane use.

• Swimmers should be instructed to swim down the left hand side of the lane to reduce the possibility of a head on collision.

• Swimmers should be instructed to use a lap lane that is suitable for the speed that they are swimming regardless of the stroke that is being performed.

• Swimmers should be encouraged to keep the end of the lane clear for other swimmers wishing to continue their laps.

• Swimmers must be verbally notified when changing lane speed signage or changing the lane use (e.g. School use).

• Swimmers must be notified when backstroke flags are removed for any reason. Swimmers should be verbally notified before the flags are removed. Signage is available and must be prominently displayed.

• Equipment such as kickboards and flippers can be used in the lap lanes but must not disturb other swimmers. For example, someone using flippers in the slow lane should be asked to swim in the medium or fast lane.

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5.1 Supervision of Warm Water Pool These pools are primarily used by high risk patrons - people with a disability, people with an injury, elderly patrons. As such, they require a high level of supervision and have rules in place to ensure the safety of all using the area. Specific terms and conditions for Warm Water Pool: Children under the age of 16-years are not permitted into the Warm Water Pool unless under the advice of an Allied Health Professional – a medical exemption wristband can be obtained from Reception upon entry in to the Facility, staff will request for a referral letter from an Allied Health Professional to put on file to ensure that the area is being used appropriately. Children under 12-months are permitted at all times, in parent’s arms. Children under 16-years that have a medical exemption wristband, must be supervised by a parent/guardian, over the age of 16-years within the water, in arms reach at all times. No splashing, head under water, swimming, mucking around or inappropriate behavior is accepted within the Warm Water Pool. The YMCA reserves the right to use half or all of the Warm Water Pool if necessary for programming (eg. Swimming Lessons or Aqua classes).

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5.2 Supervision of Pool Inflatable Casey RACE has multiple inflatables that are used for Schools Programming and on occasion for Birthday Parties. The inflatable has additional staffing on it for the inflatable to operate. Tarzan Inflatable:

- For the Tarzan inflatable to operate, 4 Staff minimum for supervision. 1 Staff member must be AUSTSWIM or Pool Lifeguard qualified, all remaining staff may hold a minimum of Bronze Medallion. The Tarzan inflatable requires 4 lanes to operate safely.

Supervision Zones:

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Bongo Beach Inflatable: - For the Bongo Beach inflatable to operate, 3 Staff minimum for supervision. 1

Staff member must be AUSTSWIM or Pool Lifeguard qualified, all remaining staff may hold a minimum of Bronze Medallion. The Bongo Beach inflatable requires 3 lanes to operate safely.

Supervision Zones:

Dolphin Play inflatable:

- For the Dolphin play inflatable to operate, 2 Staff minimum for supervision. 1 Staff member must be AUSTSWIM or Pool Lifeguard qualified, all remaining staff may hold a minimum of Bronze Medallion. The Dolphin play inflatable requires 3 lanes to operate safely.

Supervision Zones:

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4.5 Supervision of Waterslides Water Slides are in operation all year round, including weekdays, weekends, school holidays and public holidays. Opening hours: Winter Timetable;

- Monday to Friday: 4pm-7pm - School holidays: 10am-6pm - Saturday, Sunday and Public Holidays: 10am-6pm

Summer Timetable; - Monday to Friday: 4pm-8pm - School holidays: 10am-7pm - Saturday, Sunday and Public Holidays: 10am-7pm

Prior to operation a full inspection and checklist must be completed and signed by the duty manager. Defective or faulty equipment must be isolated, signposted and reported to the operations team There must be one lifeguard at the entry to the slide and one lifeguard at the exit of the slide (both lifeguards must have effective communication tools available) Radio checks must be completed between the two lifeguards responsible for the slide management prior to use. Lifeguards must be vigilant to the safeguarding of children and young people procedure and policy aware of the potential dangers. Lifeguards must be equipped with appropriate rescue aids at all times. Conditions of use signage must be displayed at entry of slide. The lifeguard must enforced the following usage restrictions:

- Height and weight requirement (Space Bowl: 1.2m height min. 136kg weight max. Raft Ride: 1.2m height min. 150kg weight max. – this includes double rides and holding the raft)

- Appropriate equipment use - 1-2 user occupancy - Feet first entry - Heavier person at the back of any raft equipment - No running starts The waterslides are able to remain open, providing that weather does not exceed certain limits: maximum gust speed, 60km (taken from BOM Observations @ Scorsby, if winder reader at top of slides is not operational). Use the flash to bang method by measuring the time between a lighting flash and the thunderclap, to estimate the distance away of the thunderstorm. Flash to bang measurement of approximately 30 seconds indicate that the lightning is 10km away. A measurement of 30 seconds or less requires immediate action to be taken. When lightning is less than 10km away, people occupying the water slides should be evacuated to the indoor area, which provides sufficient electrical earthing for a lighting strike. As a generally rule activities should remain suspended until thirty minutes after the last thunderclap is heard.

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4.6 Supervision of Change Rooms • Change rooms must be checked at a minimum of 30 – 60 minute intervals.

Consideration should be given to complete more regular checks during times of high patronage (e.g. hot days).

• The inspection must be recorded on the appropriate checklist as well as any remedial action undertaken. The Duty Manager must be notified immediately should any suspicious activity be noticed.

• Any staff member can do a change room check.

• A lifeguard must not leave the pool unattended to do a change room check. They must have their area covered before commencing a check of the change rooms.

• Lifeguards should conduct change room walkthroughs before commencing a shift and upon returning back on pool deck from a break.

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4.7 Supervision of Spa, Sauna and Steam Rooms

• The Spa, Sauna and Steam Rooms are heated environments and therefore require constant monitoring to ensure the welfare of all patrons. Wrist bands are required for access.

• Due to being a body of water, Spas must be constantly supervised.

• Saunas and Steam Rooms are required to be walked through for a check

every 15-30 minutes. This is to ensure no unauthorized people (i.e. children etc.) are not utilizing them and to check on everyone’s welfare.

• When completing a walk through staff must do a visual check in addition to

asking patrons if they are ok and reminding them to take regular breaks and shower in between using each facility.

4.8 Supervision of Spectator Areas • Although supervision of patrons in the pool is the primary responsibility of the

lifeguard, attention to people sitting around the pools and on the lawn areas is also required.

• Lifeguards must keep a lookout for:- o Suspicious behaviour o Patrons (or Staff) in medical difficulties o Thefts o Smoking inside and outside the building – patrons may only smoke

outside the grounds and should be asked to smoke away from front entrance.

o Alcohol consumption – persons found in the possession of alcohol should be asked to leave the facility and not return that day.

o Fence jumping – persons found to be jumping the fence should be asked to leave the facility and not return that day.

o Any other activities that are considered to be anti-social, dangerous or against centre policy.

• Lifeguards must take appropriate action against those found contravening facility usage guidelines or must seek assistance from the Duty Manager.

• Intervening in patron behaviour in spectator areas must not take a lifeguard’s attention away from supervising the pool. Appropriate cover must be sought

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4.10 Diving off 50m Dive Blocks

5.0 This list of controls relates to diving facility use by diving associations, clubs schools or other groups for the purpose of competitions.

6.0 Pool Lifeguard on duty and a qualified Aust Swim Teach/ Green Card Coach must be on duty whenever dive blocks are being used.

7.0 Signage must be in place to prevent members of the public from using the dive blocks when there is a class in place.

8.0 Diving is not permitted for the general public. No member of the public is permitted to use dive blocks unless under the supervision of an Aust Swim qualified instructor.

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4.11 Supervision during Thunderstorms (lightning) The presence of lightening around slides is a safety risk. The closure of the slides and plunge pool should be undertaken when lightning is within 10km of the facility.

• Use the flash to bang method by measuring the time between a lighting flash

and the thunderclap, to estimate the distance away of the thunderstorm.

• A flash to bang measurement of approximately 30 seconds indicate that the lightning is 10km away.

• A measurement of 30 seconds or less requires immediate action to be taken.

• When lightning is less than 10km away, people occupying the slides and tower should be evacuated to the pool hall, which provides sufficient electrical earthing for a lighting strike.

• As a generally rule slides should remain suspended until thirty minutes after the last thunderclap is heard.

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5.0 Lifeguard Qualifications/In-Service Training Calendar

Qualifications These qualifications are the responsibility of each individual to maintain. If these qualifications expire, the individual will be immediately de rostered until evidence is provided proving re qualification. Qualification Valid For: Pool Lifeguard – SISS00111 1 year CPR – HLTAID001 1 year Level 2 First Aid – HLTAID003 3 years Training Induction Program - New Lifeguard Must be completed prior to commencing on first solo lifeguard shift New Employee Induction Lifeguard Area Induction Shadow Shifts – Minimum 6 to be completed (2x open, 2x close, 2x slide (1x 3pm tasks), if required more sessions will be required if deemed appropriate by assessor

Competence checks – completed at 4, 6, 8 weeks of employment

Must complete an annual self-declaration medical questionnaire (which may be further assessed by a general practitioner if the employer sees fit). In Service Training These sessions are compulsory, in the event you are unable to attend a session LG’s must book in and complete the training within two weeks or de rostering may occur until you are up to date with training Element Session ONE Session TWO Session THREE Session FOUR

Date:

Dry Into / Objectives Into / Objectives Into / Objectives Into / Objectives GSPO Scanning Child Supervision Customer Care Lifeguard & the Law

Line of Sight Challenging Clients

Rule Enforcement

First Aid

Anaphylaxis Defibrillator Crush Injuries Bleeds Asthma Heart Attack /

Stroke Chocking Burns

Contacting 000 CPR / Oxygen Shock Poisons

Practical

Shallow Water Spinals

Patient Types Signals / Communications

Non-Contact Tows

Patient Care Escape Techniques

Deep Water Spinals

Contact Tows

Area Evacuations Assisted Lift – 2ppl

Incident Management

Assisted Lift – 3ppl

Assessment

Lifeguard Signals Reach Rescues Wade Rescues Casualty Extraction – 3ppl

Throw Rescues Casualty Extractions – 2ppl

Depth Test Scenarios

Times Tows Scenarios 200m Times Swim DRSABCD

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9.0 Staff Sign-Off Employee Name:

Commencement Date:

Supervisor Conducting Induction:

Item Signed by

Employee Date Signed by

Supervisor Aquatic Supervision Risk Assessment

Pool Profiles

Aquatic Facility Risk Factors

User Demographic Risk Ratings

Standard Ratios and Bather Loads Lifeguard Deployment Plan

Pool Supervision Zones

Lifeguard Deployment Models

Obstruction/Glare Mapping

Scanning Strategies

Rotations

Handover of Responsibility

Distractions

Identification of Lifeguards on Duty

Lifeguards Performing Other Duties

Set-up and Pack Down of Equipment User Supervision

Supervision of Children

Supervision of Older Persons

Supervision of Non-swimmers (11 years and older)

Supervision of Poorly Behaved Patrons

Hypoxic/Shallow Water Blackout Area Supervision

Supervision of General Public Areas

Supervision of Lap Lanes

Supervision of Wave Pool

Supervision of Pool Inflatable

Supervision of Waterslides

Supervision of Spa, Sauna and Steam Rooms

Supervision of Change Rooms

Supervision of Spectator Areas Site Specific

Supervision of Diving Pool Site Specific

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Supervision of 50m Dive Blocks Site Specific Qualifications/In-Service Training

Minimum Qualifications

Induction Training

In-Service Training

In signing this Induction Checklist, I agree that I have read and fully understood all related documentation, policies and procedures.

Employee Signature: ____________________ Date: __________ Supervisors Signature: ____________________ Date: __________

To be placed in Employee’s Personnel File once completed