IT LIFECYCLESOLUTIONS AND SERVICES

Gain Greater Control, Manageability, and Flexibility

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The scope and complexity of IT lifecycle services and managed services have changed significantly in recent years. Today, IT leadership deals with more devices, more applications, and a wider variety of workflows than ever before. If you have an environment that’s changing at a faster rate than IT can adapt, there’s the potential for service delays, disruption, overruns in support costs, slippage in SLA attainment, and challenges associated with controls and governance.

Trust Connection to support your organization and stay ahead of change with an agile IT team and a flexible lifecycle and managed service strategy.

The experts at Connection can help solve your IT lifecycle and managed services challenges with an extensive IT Service Management portfolio of solutions and services. We take responsibility to serve your IT organization and support your end users with the tools and resources they need to be productive—while ensuring your organization is able to maximize the return on your technology investments.

Enhance Growth Elevate Productivity Empower Innovation

Why Choose Connection for IT Lifecycle Solutions and Services?

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A Different Kind of IT Partner Your Goals, Concerns, and Challenges Become Ours

Our experts understand that supporting your IT lifecycle isn’t just about managing an asset. It’s also about supporting your users—the network they traverse, the applications they access, and the data they use. All of those aspects need to be addressed in a consistent way to ensure that costs are maintained and that your IT team has visibility into what’s happening in their environment. We feel that’s a very big differentiator that sets us apart from other solutions providers.

To support your critical IT lifecycle needs, Connection offers a wide range of services in house, with coverage that spans 97% of US ZIP codes.

Our specialists provide expertise across the following core competencies:

• Service Desk Modernization

• Service Level Management

• IT Service Management

• Lifecycle Services

• Client Services

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Relevant forces such as aggressive application adoption, rapidly evolving infrastructure, end user sophistication, and IT functions at the business unit level increase constraints on IT. The resulting adverse effects include the inability to sustain governance, difficulties safeguarding infrastructure, and challenges to maintain service level agreements.

However, if you evolve service desk operations to an IT Service Management (ITSM) framework—including remote infrastructure management, provisioning, and asset management solutions—you gain a first line of defense to reclaim consistent support and visibility. Our single point of contact ITSM framework has proven successful for many IT leaders. As a National Solutions Provider, Connection will function as an extension of your IT department to deliver the ITSM solutions that give you a measurable advantage.

Our team offers decades of experience through comprehensive, yet flexible, services:

• Service Desk

• Asset Management

• Remote Management

• Maintenance

• IMAC

IT Service ManagementEngage the Experts for a Measurable Advantage

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As a qualified extension of your IT department, Connection delivers lifecycle services from the data center to the desktop, nationwide. Solutions range from complete ITSM services to modular lifecycle functions, as required. Services can be executed on a per project basis or as an ongoing managed service in a very customizable and agile framework.

Our services span: • Configuration—Our ISO 9001 certified lab offers

custom configuration services, including hardware or software configuration, asset tagging, imaging and multiple software configuration, and more.

• Logistics—In addition to our warehousing abilities, we can distribute assets for end users based on your requirements for single or multiple locations. We can also track new and decommissioned equipment.

• Refreshes—Our experts can function as an extension of your IT department to deliver lifecycle services from the data center to the desktop, nationwide.

• Upgrades—Take the complexity out of upgrading with expert guidance and seamless deployments capabilities.

• Installation—We offer installation services for everything from single items like desktops, printers, and servers to full technology implementations.

• Maintenance—Our experts provide the high level of service that your unique business environment demands, whether you need basic next business day coverage or a same-day solution for critical applications and hardware.

• Disposal—Our extensive program offerings provide options for every aspect of asset management, from recycling and trade-in to environmentally friendly disposal. All you have to do is show us where the equipment is, and we will take care of the rest.

Seamless Technology DeploymentsTake the Hassle Out of Rollouts

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Hiring top talent is a crucial ingredient in the success of your new IT initiatives. Finding those individuals quickly saves time and money. Connection offers a full range of Technology Staffing Services to fit every organization and environment.

Our experienced staffing experts can help you recruit the best candidates for any project and any timeline. With our Contract-to-Hire Staffing Service, organizations gain the freedom to make hiring decisions with confidence. Our recruitment team works with your hiring managers to identify the skills, traits, and experience your organization requires, and then we find the best candidates for the job.

Our offerings include: • Contract

• Contract-to-Hire

• Direct Hire

• Payrolling Services

We can provide the expertise you need to remain productive, and focused on your job—without the wait, costs, or risks of traditional hiring.

IT Staffing ServicesEnsure You Have the Resources to Fuel Innovation

» Watch our IT Staffing Video Series to learn how we can help you find the right talent to meet your strategic goals. Visit www.connection.com/ITStaffing

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Connection’s comprehensive line of hardware and software configuration and imaging services makes it easy to get the advanced technology you require—exactly the way you need it. Factor in our rapid delivery options, and you can get new equipment when and where you want it.

What We Offer:• Custom hardware configuration

• Software installation

• System imaging

• Apple® iPad® and tablet provisioning

• Product staging

• Custom printer construction

• Server rack and blade enclosure construction

• Asset tagging—including RFID and barcode

Benefits of Our Configuration Services• Organization-specific labeling

• IT tasks are easier and more productive

• Simplified installations with plug-and-play capabilities

• 24 × 7 technical call center support

• Access to our A+ and MCSE certified technicians

• Monthly reports contain numbers for asset tags, model names, and more

Custom Configuration ServicesSolutions Tailored to Your Unique Environment

Apple, the Apple logo, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

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Connection’s dedicated lifecycle specialists ensure operational excellence throughout every engagement.

Trust our team of experts to simplify your IT with:• Proven Solutions—Reliable, measurable, and flexible services

throughout the engagement process

• Win-Win Approach—The most flexible approach to solving IT needs and ensuring ongoing operational excellence

• Fully Integrated Offerings—From discreet lifecycle projects to ongoing deliverables to managed service level agreements including service desk, asset management, refresh cycles, and remote infrastructure management

• Project Management—Onboarding support, lifecycle implementation, and steady state operations in conjunction with service delivery teams

• Service Delivery Support—Highly effective service accountability, ongoing service execution, and continuous improvement

• Full Suite of Services—Extensive consulting, engineering, process improvement resources, and customer advocacy to leverage optimal client outcomes and customer satisfaction

• WebSPOC™—This ITIL certified incident management system includes asset management, problem management, contract management, configuration management database, and overall ITSM framework

Your Trusted IT Partner

We’re ready to help you tackle the toughest projects and position your organization for success. Contact an Account Manager today to learn how we can help you deliver top-tier support, seamless deployments, and greater visibility into your IT infrastructure.

Our Lifecycle Services Delivery Model Is Your Foundation for Success

CONVERGED DATA CENTER CLOUD NETWORKING SOFTWARE LIFECYCLESECURITY MOBILITY

About Connection

As a leading National Technology Solutions Provider, we’ve been trusted for more than 35 years to connect people with technology that enhances growth, elevates productivity, and empowers innovation. Connection, a Fortune 1000 company, is a go-to provider for more than 300,000 products and services from 1,600 manufacturers. Our experts lead with solution selling for small- to medium-sized businesses, enterprises, and the public sector across all verticals, from healthcare and retail to higher education and everything in between.

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