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Lichfield District Council
Steve McQuadePerformance, Policy and Procurement
Manager
Lichfield District
• Medium sized District Council• Relatively prosperous with
some pockets of depravation• Mixed rural and urban
community• Adjacent to the West Midlands
conurbation• A ‘Good’ authority under CPA• Low score on Performance
Management at CPA• Now greatly improved rating
with the help of Covalent
Covalent Usage
• Actions (Strategic Plan, Audit Recs etc.)• Risks (Corporate and service risk registers)• Performance Indicators (PIs and NIs)• Models (Use of Resources, Equalities)• Complaints (Corporate Complaint Management)• Web Module
Business Model - Snapshots
Cabinet
Portfolio Holders
Leadership Team
Service Managers
Team/Service Plans
Reports
INPUT!
Web Module – Self Service with alert
Web module - What we have tried …so far…
• Auto web gauges (Online content – widgets!)• PI Charts (Widgets again)• Performance Updates (None system users)• Self service report access (Quick access on
email prompt)
Web Gauges
PI Charts
Performance Updates
Self service report access
Web Module - Future Development
• More of the same• Selling the benefits to users• Improving understanding• Defining who we want on the web module and
who we want in the core system• Increasing take up by Members• Integrating with the LDC website• Promoting public access to data• SELF SERVICE……….
The finished product…