Licensing Guide - BlackBerryhelp.blackberry.com/en/bes12/12.4/licensing-guide-pdf/BES12-12.4... · Register and create an account ... Android, and Windows devices that users can activate

Licensing GuideBES12

Version 12.4

Published: 2016-02-01SWD-20160201121035337

ContentsAbout this guide............................................................................................................... 5

Steps to use licenses........................................................................................................ 6

About licensing.................................................................................................................7How licensing works in BES12...........................................................................................................................................7

How BES12 stores and manages licenses..........................................................................................................................8

Initial grace period for licenses.......................................................................................................................................... 8

Managing licenses for different devices............................................................................................................................. 8

Determining what licenses you need............................................................................... 10Server licenses............................................................................................................................................................... 10

SIM licenses................................................................................................................................................................... 12

Good Secure EMM Suites................................................................................................................................................14

BlackBerry OS licenses for BES12...................................................................................................................................15

License requirements..................................................................................................................................................... 15

License requirements for activation types.................................................................................................................16

License requirements for BlackBerry Secure Connect Plus.......................................................................................21

License requirements for the BlackBerry Secure Gateway Service............................................................................ 23

Server license compatibility............................................................................................................................................ 23

Updating perpetual licenses............................................................................................................................................24

Obtaining licenses.......................................................................................................... 25Using customer numbers in the BlackBerry Enterprise Store and myAccount...................................................................26

Using myAccount........................................................................................................................................................... 26

Register and create an account................................................................................................................................26

Log in to myAccount................................................................................................................................................ 27

Verifying permissions to manage licenses........................................................................28

Activating server licenses............................................................................................... 29Prerequisites: Activating server licenses..........................................................................................................................29

Activate server licenses using a license activation ID....................................................................................................... 29

Activate server licenses using the host ID........................................................................................................................ 30

Activate server licenses using file-based activation.......................................................................................................... 31

Managing licenses for devices.........................................................................................32Communicating with the licensing infrastructure............................................................................................................. 32

Synchronize licenses............................................................................................................................................... 32

View license information................................................................................................................................................. 33

Licensing status..............................................................................................................................................................33

License expiration...........................................................................................................................................................34

Change the expiration warning period...................................................................................................................... 35

License compliance........................................................................................................................................................ 36

Correcting license compliance issues.......................................................................................................................37

Switching devices........................................................................................................................................................... 38

Switching a SIM license and a server license................................................................................................................... 38

Releasing licenses.......................................................................................................................................................... 39

Release server licenses............................................................................................................................................39

Transfer server licenses to BES12 Cloud...................................................................................................................40

Managing licenses for BlackBerry OS devices..................................................................41View information for BlackBerry OS licenses....................................................................................................................41

Add or delete a BlackBerry OS license key.......................................................................................................................41

Troubleshooting..............................................................................................................43The licenses could not be activated.................................................................................................................................43

The license response file could not be uploaded.............................................................................................................. 43

You or a user cannot activate a device............................................................................................................................. 44

Glossary......................................................................................................................... 45

Legal notice....................................................................................................................46

About this guide

BES12 helps you manage the devices in your organization. This guide explains how licensing works and describes how to prepare, use, and manage your licenses.

This guide is intended for senior IT professionals who are responsible for setting up and deploying the product. Before using this guide, senior IT professionals should install BES12 as described in the Installation and upgrade content.

1

About this guide

5

http://help.blackberry.com/detectLang/bes12/12.4/installation-and-upgrade/

Steps to use licenses

When you use licenses, you perform the following actions:

Step Action

Learn about licensing.

Determine what licenses you need.

Obtain licenses.

Verify permissions to manage licenses.

If necessary, activate licenses.

Manage licenses.

2

Steps to use licenses

6

About licensing

Licenses control the number of BlackBerry 10, iOS, OS X, Android, and Windows devices that users can activate in BES12. A license is used when a device is activated. Different license types are available to support the devices and features that you want to manage. A device uses only one type of license at a time.

If a BES12 domain supports BlackBerry OS (version 5.0 to 7.1) devices, BlackBerry OS licenses control the number of users that can activate BlackBerry OS devices. A BlackBerry OS license is used when you enable BlackBerry OS device activation for a user.

How licensing works in BES12You must obtain licenses to activate BlackBerry 10, iOS, OS X, Android, and Windows devices in BES12. BES12 supports different licensing models, and you can use licenses from either or both models, depending on your organization's requirements. Server and SIM licenses support the same devices and activation types.

Licensing model Description Category

Server licenses Licenses that you purchase from BlackBerry or a BlackBerry partner.

Trial (for evaluation purposes only)

Subscription

Term (available with site license agreements)

Perpetual (includes one year of technical support)

SIM licenses Licenses that you purchase from your wireless service provider as part of your existing plan.

—

If you upgrade from BES5 to BES12, you must use BlackBerry OS licenses for BES12 to support BlackBerry OS (version 5.0 to 7.1) devices in a BES12 domain.

Related informationObtaining licenses, on page 25

3

About licensing

7

How BES12 stores and manages licensesWhen you install BES12, you install the BES12 Core component. The BES12 Core manages the use of server licenses in a BES12 domain.

If the domain includes more than one BES12 instance, any instance of the BES12 Core can manage licensing data, and licensing data is load balanced as necessary across the available instances.

When you activate server licenses, you register the SRP ID of the BES12 domain with the licensing infrastructure (this is the same SRP ID that you specified when you logged in to the management console for the first time). This is a change from BES10, which registered a MAC address with the licensing infrastructure.

The BES12 Core stores the activated server licenses that devices can use. The BES12 Core does not manage BlackBerry OS licenses. These licenses are managed by the BES12 components that manage BlackBerry OS devices.

Initial grace period for licensesAfter you install BES12, the Licensing summary page in the management console indicates that no licenses are activated. You must obtain and activate server licenses, or obtain SIM licenses.

If you activate a device when no licenses are available, BES12 starts a grace period. On the Licensing summary page, the licensing status indicates the number of days that remain until the grace period ends (for example, 15 days). During the grace period, you can activate devices. When the grace period ends, the domain is out of compliance because the number of activated devices is greater than the number of valid licenses (for example, three devices are activated but no licenses are available). BES12 blocks new device activations, but activated devices continue to work as expected.

To bring the domain back into compliance, obtain and activate server licenses or obtain SIM licenses. The number of valid licenses must be greater than or equal to the number of activated devices.

For example, you install BES12 and before you activate the 100 Gold server licenses that you purchased, you decide to activate a few BlackBerry 10 devices for testing. When you activate the first device, BES12 starts a 15-day grace period. During the grace period, you activate two more devices. When the grace period ends, BES12 is out of compliance because three devices are activated but no licenses are available. You then activate 100 Gold server licenses. BES12 assigns 3 of the licenses to the activated devices and 97 licenses are available for use.

Related informationLicense compliance, on page 36

Managing licenses for different devicesA BES12 domain can support the following devices:

About licensing

8

Devices How licenses work Licensing process

BlackBerry 10

iOS

OS X

Android

Windows

Server and SIM licenses control the number of devices that users can activate. Different license types are available to support the devices and features that you want to manage.

1. Obtain licenses.

2. If necessary, activate licenses.

3. Manage licenses using the BES12 management console and the myAccount website.

BlackBerry OS (version 5.0 to 7.1)

BlackBerry OS licenses control the number of users that can activate BlackBerry OS devices.

1. After you upgrade from BES5 to BES12, obtain BlackBerry OS licenses for BES12.

2. Add BlackBerry OS license keys.

3. Delete BES5 CAL keys.

4. Manage BlackBerry OS licenses using the BlackBerry OS Settings in the BES12 management console.

A user can have any combination of devices. For example, if a user has both a BlackBerry OS device and an iOS device, the user account uses a BlackBerry OS license for the BlackBerry OS device and an appropriate SIM or server license for the iOS device, based on the activation type.

Related informationObtaining licenses, on page 25Activating server licenses, on page 29Managing licenses for BlackBerry OS devices, on page 41

About licensing

9

Determining what licenses you need

To determine what licenses you need, consider the following:

• The devices that you want to manage in BES12 (device type)

• How much control you need over your organization's devices (activation type)

• The features that you want devices to use (for example, BlackBerry Secure Connect Plus)

• How you plan to purchase licenses (server or SIM licenses)

• If you upgrade from BES5 to BES12 (BlackBerry OS licenses)

Server licensesLicenses that you purchase from BlackBerry or a BlackBerry partner are known as server licenses. Server and SIM licenses support the same devices and activation types.

You must activate server licenses before you can use them to activate devices.

Note: License names in BES12 may be different from the SKU names used during the purchasing and fulfillment process.

Server license type Devices Activation types

Silver BlackBerry 10 • Work and personal - Corporate

iOS and Android (including PRIV) • MDM controls

• User privacy

OS X and Windows • MDM controls

Android for Work (including PRIV) • Work and personal - user privacy (Android for Work)

• Work space only (Android for Work)

Gold - Secure Work Space iOS • Work and personal - user privacy

• Work and personal - full control

• MDM controls

• User privacy

4


10



Android (including PRIV) • Work and personal - user privacy (Secure Work Space)

• Work and personal - full control (Secure Work Space)

• MDM controls

• User privacy



Gold (replaces Gold - BlackBerry) BlackBerry 10 • Work space only

• Work and personal - Regulated

• Work and personal - Corporate


• User privacy


Android for Work (including PRIV) • Work and personal - user privacy (Android for Work - Premium)

• Work space only (Android for Work - Premium)

• Work and personal - user privacy (Android for Work)


Gold - KNOX Workspace Samsung KNOX Workspace • Work and personal - user privacy (Samsung KNOX)

• Work and personal - full control (Samsung KNOX)

• Work space only (Samsung KNOX)

Samsung KNOX MDM • MDM controls


11


• User privacy

Gold - Flex BlackBerry 10 • Work space only




• User privacy


Samsung KNOX Workspace • Work and personal - user privacy (Samsung KNOX)







Related informationLicense requirements for activation types, on page 16License requirements for BlackBerry Secure Connect Plus, on page 21License requirements for the BlackBerry Secure Gateway Service, on page 23

SIM licensesEnhanced SIM-Based Licensing is an alternative licensing model that allows you to purchase licenses from your wireless service provider. This option allows you to pay for licenses as part of your existing plan with your wireless service provider. Contact your wireless service provider for pricing and subscription information.


12

Licenses that you purchase from your wireless service provider are known as SIM licenses. Server and SIM licenses support the same devices and activation types. To use SIM licenses, devices must have SIM cards that the wireless service provider has provisioned accordingly.

BES12 checks if an appropriate SIM license is available and if the device's SIM card is provisioned for SIM licensing. If both conditions are met, the device uses a SIM license. If the conditions are not met, the device uses a server license.

SIM license type Devices Activation types

Silver BlackBerry 10 • Work and personal - Corporate


• User privacy

Windows • MDM controls



Gold BlackBerry 10 • Work space only



iOS • Work and personal - user privacy

• Work and personal - full control

• MDM controls

• User privacy

Windows • MDM controls

Android (including PRIV) • Work and personal - user privacy (Secure Work Space)

• Work and personal - full control (Secure Work Space)

• MDM controls

• User privacy

Samsung KNOX Workspace • Work and personal - user privacy (Samsung KNOX)


13

SIM license type Devices Activation types







Note: A Gold SIM license can be used for a BlackBerry 10, iOS, Android, or Windows device. In the management console, you can view license information on the Licensing summary page and in the Licensing information section of the user's device details. For example, if an iOS device is using a Gold SIM license, it is included in the number of SIM licenses in use for Gold - Secure Work Space on the Licensing summary page. In the Licensing information section, SIM licenses lists both Gold and Gold - Secure Work Space, and Required licenses indicates whether the Gold SIM license is being used as a Gold or Gold - Secure Work Space license.

Related informationLicense requirements for activation types, on page 16License requirements for BlackBerry Secure Connect Plus, on page 21License requirements for the BlackBerry Secure Gateway Service, on page 23

Good Secure EMM SuitesGood Secure EMM Suite licenses allow devices to use both BES12 and Good Dynamics features. The license names are different in myAccount and BES12. In the Account Support > Advanced License Management section in myAccount, the names reflect the Good Secure EMM Suite license names. On the Licensing summary page in the BES12 management console, the names reflect the corresponding BES12 license names listed in the following table. When you activate Good Secure EMM Suite licenses in BES12, the licenses are added to the total for the appropriate BES12 license. For example, if you have 50 Silver licenses and you activate 100 Good Secure Enterprise Suite licenses, the Licensing summary page displays a total of 150 Silver licenses. In later versions of BES12, the Licensing summary page will display the Good Secure EMM Suite license names.

Note: Good Secure EMM Suites provide user-based licenses, which allow a user to activate multiple devices with a single license. If you activate Good Secure EMM Suite licenses in BES12 version 12.4 or earlier, they are considered device-based licenses and a user requires a license for each device that they want to activate. For more information, contact BlackBerry support.


14

Good Secure EMM Suite subscription BES12 license

Good Secure Management Suite Silver

Good Secure Enterprise Suite Silver

Good Secure Collaboration Suite Gold - Flex

Good Secure Mobility Suite Gold - Flex

Good Secure Content Suite Gold - Flex

BlackBerry OS licenses for BES12If you upgrade from BES5 to BES12, you must replace your existing BES5 CAL keys with BlackBerry OS licenses for BES12. BES5 CAL keys are not valid in a BES12 domain. You must use BlackBerry OS licenses to support BlackBerry OS (version 5.0 to 7.1) devices in a BES12 domain.

When you obtain BlackBerry OS licenses, you receive a key that you must enter in the BlackBerry OS Settings in the BES12 management console to make the licenses available for use. If you have perpetual BES5 CAL keys, you must replace them with perpetual BlackBerry OS licenses. If you have subscription BES5 CAL keys, you must replace them with subscription BlackBerry OS licenses.

A BlackBerry OS license is used when you enable BlackBerry OS device activation for a user. Each user can activate one BlackBerry OS device.

License requirementsBefore you obtain licenses, you should review the license requirements for the devices that you want to activate and the features that you want devices to use.

In general, the activation type determines the required license. If a feature also has license requirements (for example, BlackBerry Secure Connect Plus), it takes precedence and determines the required license.

Note: If you integrate BES12 and Good Dynamics, you must have the appropriate licenses in Good Dynamics to support the features of the Good Secure EMM Suites that devices use. The Licensing summary page does not include Good enabled iOS or Android devices in the number of licenses in use in BES12 version 12.4, but it will include them in the number of licenses in use in later versions of BES12.


15

License requirements for activation typesThe following table lists the required BES12 license for each activation type. BES12 checks for available licenses in the order listed. For example, if you activate a BlackBerry 10 device with the "Work and personal - Corporate" activation type, and BES12 has Silver and Gold server licenses available, the device uses a Silver license.

For more information about activation types, see the Administration content.

BlackBerry 10 devices

Activation type Description Required BES12 license

Work and personal - Corporate Devices have a personal space and a work space. Administrators have control of the work space only.

One of the following:

1. Silver SIM license

2. Gold SIM license

3. Silver server license

4. Gold server license

5. Gold - Flex server license

Work and personal - Regulated

Devices have a personal space and a work space. Administrators have control of both spaces.


1. Gold SIM license



Work space only Devices have a work space only. Administrators have full control of devices.


1. Gold SIM license



iOS devices


MDM controls A separate work space is not created on devices. Administrators have basic management controls using options that are native to iOS and BES12 sends the MDM profile to the device.



2. Gold SIM license



16

http://help.blackberry.com/detectLang/bes12/12.4/administration/


4. Gold - Secure Work Space server license



User privacy A separate work space is not created on devices. Administrators have limited control of devices. For example, administrators can use location services, but they cannot use IT policies.

To enable SIM-based licensing, you must select "Allow access to SIM card and device hardware information to enable SIM-based licensing" in the activation profile. This setting allows BES12 to send an MDM profile to the device that can access only the SIM card and device hardware information that is required to check if an appropriate SIM license is available (for example, ICCID and IMEI).



2. Gold SIM license





Work and personal - full control

A separate work space is created on devices. Administrators have full control of devices and BES12 sends the MDM profile to the device.


1. Gold SIM license


Work and personal - user privacy

A separate work space is created on devices. Administrators have control of the work space only.

To enable SIM-based licensing, you must select "Allow access to SIM card and device hardware information to enable SIM-based licensing" in the activation profile. This setting allows BES12 to send an MDM profile to the device that can access only the SIM card and device hardware information that is required to check if an appropriate SIM license is available (for example, ICCID and IMEI).


1. Gold SIM license


Strong Authentication by BlackBerry

A separate work space is not created on devices. Administrators have no control of devices.

—


17


This activation type supports the Strong Authentication solution for devices that BES12 does not manage. For more information about the license requirements for this solution, see the Strong Authentication by BlackBerry content.

OS X devices


MDM controls A separate work space is not created on devices. Administrators have basic management controls using options that are native to OS X.






Windows devices


MDM controls A separate work space is not created on devices. Administrators have basic management controls using options that are native to Windows Phone or Windows 10.



2. Gold SIM license





Android devices

The following activation types apply to all Android devices, including PRIV.


18

http://help.blackberry.com/detectLang/strong-authentication-by-blackberry/



MDM controls A separate work space is not created on devices. Administrators have basic management controls using options that are native to Android OS or provided by Samsung KNOX. If devices support KNOX MDM, this activation type applies the KNOX MDM IT policy rules.



2. Gold SIM license




6. Gold - KNOX Workspace server license (KNOX devices only)


User privacy A separate work space is not created on devices. Administrators have limited control of devices. For example, administrators can use location services, but they cannot use IT policies.



2. Gold SIM license




6. Gold - KNOX Workspace server license (KNOX devices only)


Work and personal - full control (Secure Work Space)

A separate work space is created on devices. Administrators have full control of devices. If devices support KNOX MDM, this activation type applies the KNOX MDM IT policy rules.


1. Gold SIM license


Work and personal - user privacy (Secure Work Space)

A separate work space is created on devices. Administrators have control of the work space only.


1. Gold SIM license


Strong Authentication by BlackBerry

A separate work space is not created on devices. Administrators have no control of devices.

This activation type supports the Strong Authentication solution for devices that BES12 does not manage. For more

—


19


information about the license requirements for this solution, see the Strong Authentication by BlackBerry content.

Android for Work devices

The following activation types apply only to Android devices that support Android for Work, including PRIV.


Work and personal - user privacy (Android for Work)

A separate work profile is created on devices. Administrators have control of the work profile only.



2. Gold SIM license





Work and personal - user privacy (Android for Work - Premium)

A separate work profile is created on devices. Administrators have control of the work profile only.

This activation type supports BlackBerry Secure Connect Plus.


1. Gold SIM license



Work space only (Android for Work)

Devices have a work space only. Administrators have full control of devices.



2. Gold SIM license





Work space only (Android for Work - Premium)


This activation type supports BlackBerry Secure Connect Plus.


1. Gold SIM license




20



Samsung KNOX Workspace devices

The following activation types apply only to Samsung devices that support KNOX Workspace.

Note: In the user's device details, the Licensing information section lists Gold - Flex as the required license for a KNOX Workspace device. If the device does not have the required SIM license, it uses a Gold - KNOX Workspace server license if available, otherwise it uses a Gold - Flex server license.


Work and personal - full control (Samsung KNOX)

A separate work space is created on devices. Administrators have full control of devices.


1. Gold SIM license

2. Gold - KNOX Workspace server license


Work and personal - user privacy (Samsung KNOX)

separate work space is created on devices. Administrators have control of the work space only.


1. Gold SIM license



Work space only (Samsung KNOX)



1. Gold SIM license



Related informationServer licenses, on page 10SIM licenses, on page 12

License requirements for BlackBerry Secure Connect PlusThe following table lists the required license to use BlackBerry Secure Connect Plus. BES12 checks for available licenses in the order listed. BlackBerry Secure Connect Plus must be enabled in the enterprise connectivity profile that you assign to users.

For more information about BlackBerry Secure Connect Plus, see the Administration content.

Device Requirements Required BES12 license

BlackBerry 10 • BlackBerry 10 OS version 10.3.2 or later

• Any of the following activation types:




21



◦ Work and personal - Corporate 2. Gold SIM license




• BlackBerry 10 OS version 10.3.2 or later


◦ Work and personal - Regulated

◦ Work space only


1. Gold SIM license



iOS • iOS 9.0 or later


◦ MDM controls


1. Gold SIM license



Samsung KNOX Workspace • Android 5.0 or later

• Samsung KNOX 2.3 or later


◦ Work and personal - user privacy (Samsung KNOX)

◦ Work and personal - full control (Samsung KNOX)

◦ Work space only (Samsung KNOX)


1. Gold SIM license



Android for Work • Android 5.1 or later


◦ Work and personal - user privacy (Android for Work - Premium)

◦ Work space only (Android for Work - Premium)


1. Gold SIM license




22


License requirements for the BlackBerry Secure Gateway ServiceThe following table lists the required license to use the BlackBerry Secure Gateway Service. BES12 checks for available licenses in the order listed. The BlackBerry Secure Gateway Service must be enabled in the email profile that you assign to users.

For more information about the BlackBerry Secure Gateway Service, see the Administration content.


iOS Any of the following activation types:

• MDM controls


1. Gold SIM license





Server license compatibilityBefore you activate server licenses, you must verify that the license type is compatible with the product and version that your organization uses.

Server license type Compatibility

Gold - KNOX Workspace BES12 v12.2 and later

Gold - Flex BES12 v12.0 and later, BES10 v10.1 and later

Gold (replaces Gold - BlackBerry) BES12 v12.0 and later, BES10 v10.1 and later

Gold - Secure Work Space BES12 v12.0 and later, BES10 v10.1 and later

Silver BES12 v12.0 and later, BES10 v10.1 and later


23


Note: If you activate Gold - Flex licenses before you upgrade to BES12 version 12.2 or later, the licenses are added to the total for Gold - BlackBerry. After you upgrade, the licenses are divided between Gold - Flex and Gold and the Licensing summary page in the management console displays separate totals. For example, if you have 20 Gold - BlackBerry licenses and you activate 30 Gold - Flex licenses before you upgrade, the Licensing summary page displays a total of 50 Gold - BlackBerry licenses. After you upgrade, the Licensing summary page displays a total of 20 Gold licenses and 30 Gold - Flex licenses.

Related informationUpdating perpetual licenses, on page 24

Updating perpetual licensesPerpetual licenses are issued for specific versions of BES12 and are not compatible with later versions of BES12 (for example, if you have perpetual licenses for BES12 version 12.1, the licenses are not compatible with BES12 version 12.2). Depending on the license type, perpetual licenses may be compatible with earlier versions of BES12 (for example, BES12 version 12.0).

If a BES12 domain includes perpetual licenses that are covered by BlackBerry Software Assurance, which is included with technical support contracts, you must update the licenses to the latest version that BES12 supports.

To update perpetual licenses, you can log in to myAccount and navigate to the Account Support > Software Assurance section to use the Software Assurance license update tool. After you update the required licenses, you must copy the new activation IDs and activate the licenses in BES12. It is recommended that you perform these actions before you upgrade BES12. For more information, visit support.blackberry.com/kb to read KB36805.

If you do not update perpetual licenses before you upgrade BES12 or the licenses are not covered by BlackBerry Software Assurance, the Licensing summary page in the management console displays the following message after you upgrade BES12:

• Unsupported license versions were found.

If appropriate subscription or term licenses are available, BES12 assigns them to activated devices. If no appropriate licenses are available, BES12 starts a grace period to give you time to obtain and activate subscription licenses, term licenses, or valid perpetual licenses.

Related informationServer license compatibility, on page 23


24

http://support.blackberry.com/kb

Obtaining licenses

After you determine what licenses you need, you must obtain licenses.

Licenses Purchasing process

Server licenses

BlackBerry OS licenses

1. Purchase licenses using any of the following options:

• Visit the BlackBerry Enterprise Store.

• Contact your BlackBerry sales representative (required to purchase term licenses).

• Contact a BlackBerry partner.

2. Register and create an account for the myAccount website. If you purchase licenses directly from the BlackBerry Enterprise Store, you register and create an account during the purchasing process.

3. Log in to myAccount to obtain the licenses activation IDs and BlackBerry OS license keys.

Note: As soon as the order is submitted and the licenses are fulfilled, the trial, subscription, or term period begins and, if applicable, the technical support contract begins.

SIM licenses 1. Contact your wireless service provider.

BES12 uses licenses that are new for the BES12 product. If you have valid licenses for earlier products (for example, BES5 or BES10), you may be able to claim licenses for BES12. The number and types of licenses that you can claim depend on current licensing offers and your level of technical support. To view the promotions that you are eligible for, log in to myAccount and check the Account Support > Software Assurance section. For more information about license migration programs and qualifying software, visit www.blackberry.com/migrationplanning. For more information about technical support programs, visit www.blackberry.com/btss.

Related informationHow licensing works in BES12, on page 7Server licenses, on page 10SIM licenses, on page 12BlackBerry OS licenses for BES12, on page 15

5

Obtaining licenses

25

https://store.blackberry.com/direct/

http://www.blackberry.com/migrationplanning

http://www.blackberry.com/btss

http://www.blackberry.com/btss

Using customer numbers in the BlackBerry Enterprise Store and myAccountA customer number is a unique identifier that represents your organization in the BlackBerry Enterprise Store and myAccount. You should only have one customer number to represent your organization. If different administrators within an organization register a new account in the BlackBerry Enterprise Store, multiple customer numbers are created. Orders associated with multiple customer numbers cannot be combined and must be resolved by BlackBerry support.

Using multiple customer numbers for the same organization in myAccount may cause issues if you try to activate licenses purchased with one account using another account. For example, if administrator A registers and uses customer number 123 to purchase 10 licenses, and administrator B registers and uses customer number 456 to activate the 10 licenses, administrator B cannot view or activate the licenses that administrator A purchased in the BlackBerry Enterprise Store or myAccount.

Using myAccountmyAccount is the website that you use to track the server licenses that you purchase from BlackBerry or a BlackBerry partner. After you register and create an account for the myAccount website, you can:

• View your organization's licenses and history of purchases

• Obtain license activation IDs that you can use to activate licenses

• Activate licenses using a host ID or file-based activation

• Check the licensing promotions that you are eligible for

• Manage users on the account

• Manage support agreements

myAccount replaces the BlackBerry Account Center. If you already have a BlackBerry Account Center account, you can use those credentials to log in to myAccount.

To view videos that demonstrate how to register with myAccount and obtain license activation IDs, see the BES12 Licensing videos.

Register and create an accountBefore you can log in to myAccount, you must register and create an account. myAccount replaces the BlackBerry Account Center. If you already have a BlackBerry Account Center account, you can use those credentials to log in to myAccount. Your organization should create and maintain a single account (one email address) to manage all license purchases.

If you purchase licenses directly from the BlackBerry Enterprise Store, you register and create an account during the purchasing process.

Obtaining licenses

26

https://www.youtube.com/playlist?list=PLMfi4O7Qo86kNOJHZm19bjRWdVvj-LBpD

https://www.youtube.com/playlist?list=PLMfi4O7Qo86kNOJHZm19bjRWdVvj-LBpD

1. In a browser, visit the BlackBerry Enterprise Store.

2. Click Register.

3. Enter the requested information. Click Continue.

4. Follow the instructions on the screen to verify your company information.

5. Click Create Account.

6. You receive a confirmation email at the email address you specified. In the confirmation email, click the activation link.

7. Type and confirm a password. Click Activate.

Log in to myAccount1. In a browser, visit www.myblackberry.com (or visit www.blackberry.com, and on the Enterprise menu, click Sign-in).

2. Click Sign in.

3. In the Username field, type the email address you used to register your account.

4. In the Password field, type the password you used when you activated your account.

5. Click Sign In.

Obtaining licenses

27

https://store.blackberry.com/direct/

https://www.myblackberry.com/

http://www.blackberry.com

Verifying permissions to manage licenses

To manage server, SIM, and BlackBerry OS licenses in BES12, the administrator account that you use must be assigned a role with the following permissions:

• View licensing summary

• Manage subscriptions

• Edit licensing settings

You can use the administrator account that you used to log in to BES12 for the first time (Security Administrator role), or you can create an administrator by adding a role to a user account or user group.

The preconfigured roles in BES12 have different licensing permissions turned on by default. For more information about setting up administrators, see the Administration content.

Role Licensing permissions

Security Administrator All licensing permissions

Enterprise Administrator All licensing permissions

Senior HelpDesk View licensing summary

Junior HelpDesk No licensing permissions

6

Verifying permissions to manage licenses

28


Activating server licenses

You must activate server licenses before you can use them to activate devices. You can use any of the following licensing activation methods:

Method Description Tools to use

License activation ID Activate all available licenses associated with a license activation ID in a single domain.

• BES12 management console

Host ID Distribute the licenses associated with a license activation ID across multiple domains.


• myAccount website

File-based activation Use a license challenge file and license response file to activate licenses manually in a single domain (for example, to activate many license activation IDs or if BES12 does not have access to the Internet).


• myAccount website

Prerequisites: Activating server licenses• The management console must be running.

• The BES12 Core must be running.

• The BES12 Core must be able to connect to the licensing infrastructure (license.blackberry.com) over port 3101 (TCP). Configure your organization's firewall to allow outbound and inbound connections over port 3101. For more information about outbound port requirements, see the Installation and upgrade content.

Activate server licenses using a license activation IDWhen you obtain server licenses, you receive activation IDs that you use to activate the licenses. Each activation ID is associated with a license type and a certain number of licenses.

Before you begin:

• Verify that the administrator account that you want to use has a role with the required permissions.

7


29

http://help.blackberry.com/detectLang/bes12/12.4/installation-and-upgrade/

• Log in to myAccount and copy the activation IDs for the licenses. Each ID uses the format xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx, where each x is a letter or number.

1. On the menu bar, click Settings.

2. In the left pane, expand Licensing.

3. Click Licensing summary.

4. Click Activate licenses.

5. In the License activation ID field, paste an activation ID.

6. Click Activate.

7. Repeat steps 4 to 6 for each activation ID that you want to assign to the domain.

Related informationVerifying permissions to manage licenses, on page 28

Activate server licenses using the host IDBefore you begin: Verify that the administrator account that you want to use has a role with the required permissions.





5. In the Licensing activation method drop-down list, click Host ID.

6. Copy the host ID.

7. Click Connect to log in to myAccount and navigate to the Account Support > Advanced License Management section.

8. Click Manage Devices. On the Servers tab, click Register Server and use the host ID that you copied to register the BES12 domain.

9. Specify the number of licenses to assign to the domain.

10. In the management console, close the Activate licenses window. Click Synchronize licenses.



30

Activate server licenses using file-based activationBefore you begin:

• Verify that the administrator account that you want to use has a role with the required permissions.

• During this process, you must use a computer with access to the Internet to log in to myAccount. This can be a different computer than the one that hosts the management console.





5. In the Licensing activation method drop-down list, click File-based activation.

6. Click Generate. Save the license challenge file to a location that you can access when you log in to myAccount (you can use a different computer to access the Internet).

7. From a computer with Internet access, in a browser, visit www.myblackberry.com to log in to myAccount and navigate to the Account Support > Advanced License Management section.

8. Click Manage Devices. On the Servers tab, click Generate License and follow the instructions to upload the license challenge file.

9. Download the license response file. Save the file to a location that you can access from the computer that hosts the management console.

10. In the management console, in the Activate licenses window, click Browse and select the license response file (.bin).

11. Click Submit.



31


Managing licenses for devices

You can use the Licensing summary page in the management console to:

• Synchronize licenses

• View license information for each license type

• Monitor licensing status and review warnings or errors

• Identify and correct license compliance issues

Communicating with the licensing infrastructureBES12 contacts the licensing infrastructure to synchronize licensing data. Contact with the licensing infrastructure also enables the use of SIM licenses in BES12.

On the Licensing settings page, you can view the last contact time with the licensing infrastructure (on schedule or on demand).

Synchronization Licensing data

Shortly after device activation • SIM licenses for a device (initial synchronization)

On schedule (by default, once a day) • Server licenses for the domain

• SIM licenses for all devices that completed initial synchronization

On demand (start the synchronization process manually) • Server licenses for the domain

• SIM licenses for all devices that completed initial synchronization

Synchronize licensesYou can synchronize licenses in BES12 and the licensing infrastructure at any time. For example, if you change the provisioning of a device's SIM card or purchase more server licenses, you can start the synchronization process manually.




8


32

4. Click Synchronize licenses.

View license informationYou can view license information for BES12 on the Licensing summary page and license information for a device in the user's device details. When you view license information for BES12 or a device, the management console displays optimal license usage based on current licensing data.

Note: If applicable, SIM licenses appear in license information shortly after device activation.



3. Click Licensing summary to view the following license information:

• SIM licenses: For each license type, the number of licenses in use.

• Server licenses: For each license type, the total number of licenses, the number of available licenses, the number of licenses in use, and the license expiration dates.

• Using Silver features: The number of activated devices that are using Gold - Secure Work Space, Gold, Gold - KNOX Workspace, or Gold - Flex licenses because no Silver SIM or server licenses are available.

4. To view additional information about the server licenses that you purchased, click Manage subscriptions to log in to myAccount and navigate to the Account Support > Licenses section.

After you finish: To view license information for a device, go to the appropriate device tab for a user account.

Licensing statusIf a licensing issue requires your attention, the Licensing section in the left pane displays a warning or error icon. If more than one issue exists, the icon for the most serious issue appears. On the Licensing summary page, you can monitor licensing status and review warnings or errors.

Message Icon Description

Licensing infrastructure

OK

BES12 successfully contacted the licensing infrastructure the last time that it tried to connect. You can view the last contact time on the Licensing settings page.

Licensing infrastructure - Unable to connect Error

BES12 could not contact the licensing infrastructure. You cannot synchronize licensing data with the licensing infrastructure and you cannot activate server licenses using a license activation ID or host ID.


33

Message Icon Description

Licensing status

OK

There are no licensing issues that require your attention.

Licensing status - Unavailable

Warning

The licensing status is unavailable. Verify that the BES12 services are running.

Licensing status - No licenses activated Warning

No server licenses exist in the domain.

SIM license status - Synchronization in progress Warning

BES12 is synchronizing data for your organization's SIM licenses. If the domain includes a large number of devices, this message may appear for a long time, regardless of the number of SIM licenses in use. For example, in a domain with 150,000 devices, this message may appear for up to 24 hours.

Trial status - Expires in x days

Warning

When the domain includes trial licenses for a single trial period, the trial status indicates the number of days that remain until the trial period ends.

Trial status - Next trial expires in x days Warning

When the domain includes trial licenses for multiple trial periods, the trial status indicates the number of days that remain until the first trial period ends. You can view expiration details in the License information table.

Licensing status - Expiration date for one or more licenses is approaching

Warning

Subscription or term licenses will expire soon. You can view expiration details in the License information table.

Licensing status - Grace period expires in x days Warning

When usage is exceeded for one or more license types, BES12 starts a grace period to give you time to correct the license compliance issues. The licensing status indicates the number of days that remain until the grace period ends.

Licensing status - Grace period has expired Error

When the grace period ends and one or more license compliance issues still exist, the domain is out of compliance. BES12 blocks new device activations until you correct all license compliance issues.

License expirationA BES12 domain can have a combination of trial, subscription, term, and perpetual licenses. The license category determines how long a license is valid and no category takes precedence over another. When you activate server licenses, BES12 adds them to the pool of licenses and uses them as necessary.


34

The Licensing summary page indicates when trial, subscription, and term licenses expire. When licenses expire, BES12 checks for available licenses. If valid licenses are available, BES12 assigns them to activated devices to replace expired licenses. If BES12 checks a license type and determines that the number of activated devices is greater than the number of valid licenses, usage is exceeded for that license type.

BES12 does not track the expiration of SIM licenses. SIM licenses are valid as long as you maintain the subscription with your wireless service provider.

Category Description

Trial Trial licenses are used to evaluate BES12 and are valid for a trial period (for example, 60 days). When trial licenses expire, you can purchase licenses from another category.

Subscription Subscription licenses are valid for a subscription period (for example, an annual subscription). When subscription licenses expire, you can purchase more subscription licenses or purchase licenses from another category.

Term Term licenses are valid for a specific, limited period of time (for example, two years). Shortly before the term ends, BlackBerry will issue perpetual licenses equal to the number of activated devices.

Perpetual Perpetual licenses do not expire.

Related informationLicense compliance, on page 36

Change the expiration warning periodOn the Licensing summary page, the licensing status displays a warning to notify you that subscription or term licenses will expire soon. You can change the expiration warning period to customize when the warning appears. By default, the warning appears 28 days before subscription or term licenses expire.



3. Click Licensing settings.

4. In the License expiration warning drop-down list, click the appropriate warning period.

5. Click Save.


35

License complianceOn the Licensing summary page, an "Exceeded total licenses" message appears for a license type if the number of activated devices is greater than the number of valid licenses. Usage can be exceeded for a license type if:

• You allow users to activate a number of devices that exceeds the number of valid licenses

• Licenses are in use and they expire

• You release licenses from the domain when they are in use

BES12 tracks usage for each license type and detects when the license requirements are not met. BES12 enforces license compliance for the domain and allows a grace period to give you time to correct any license compliance issues. During the grace period, there are no restrictions for device activation. When the domain is out of compliance, BES12 blocks new device activations (including Good enabled devices), but activated devices continue to work as expected. BES12 enforces license compliance only for managed devices, so you can continue to activate devices with the "Strong Authentication by BlackBerry" activation type.

Note: If you activate Gold - KNOX Workspace licenses and usage is exceeded, the license compliance issue is associated with Gold - Flex licenses, even if your organization does not use that license type.

State Description Conditions Actions

In compliance When all license requirements are met, the domain is in compliance.

— Monitor licensing status.

Grace period When usage is exceeded for one or more license types, BES12 starts a grace period. On the Licensing summary page, the licensing status indicates the number of days that remain until the grace period ends (for example, 15 days).

• BES12 allows only one grace period at a time. If a grace period starts when usage is exceeded for one license type and then usage is exceeded for another license type, the same grace period applies to both license types.

• BES12 calculates the end date and time based on the start of the grace period. For example, if a 15-day grace period starts at 3:00 PM on July 10, it ends at 3:00 PM on July 25.

Correct the license compliance issues before the grace period ends.


36

State Description Conditions Actions

Out of compliance When the grace period ends and one or more license compliance issues still exist, the domain is out of compliance.

• You cannot activate devices using server or SIM licenses of any license type, even if licenses are available for some license types.

• If you switch to a BlackBerry 10 device using the replace device option, you cannot choose a higher feature level.

• BES12 does not allow another grace period to start until you correct all license compliance issues.

Correct all license compliance issues.

Consider the following example:

• Usage is exceeded for Silver licenses (100 server licenses are in use and 50 expire) and BES12 starts a 15-day grace period. Five days later usage is exceeded for Gold - Secure Work Space licenses (20 server licenses are in use and 10 expire). The same grace period applies to both license types and ten days remain until the grace period ends.

• You activate 90 new server licenses (70 Silver licenses and 20 Gold - Secure Work Space licenses). BES12 assigns 50 Silver licenses and 10 Gold - Secure Work Space licenses to activated devices to replace expired licenses. The domain is in compliance with 120 activated devices and 150 valid licenses (120 Silver licenses and 30 Gold - Secure Work Space licenses).

Correcting license compliance issuesTo correct license compliance issues, you can perform any of the following actions:

• Deactivate devices

• Obtain and activate server licenses and synchronize licenses

• Obtain SIM licenses and synchronize licenses

When a domain is out of compliance, BES12 evaluates compliance every hour, when you synchronize licenses, and when you view the Licensing summary page. After you correct all license compliance issues, the domain remains out of compliance until BES12 recognizes the change in state. You can wait for BES12 to evaluate compliance or you can view the Licensing summary page to force BES12 to evaluate compliance (for example, if you deactivate devices and do not want to wait up to one hour).


37

Switching devicesTo switch from any device to a BlackBerry 10 device, you or a user can select the replace device option during activation, or use the replace device option in BES12 Self-Service.

If you choose the same or lower feature level for the replacement device (for example, you change the activation type from "Work and personal - Regulated" to "Work and personal - Corporate"), the device can use the same license and BES12 does not need to check for available licenses. If you choose a higher feature level, it is considered a new activation. BES12 checks if the appropriate SIM or server license is available.

If you or a user activates a new iOS, Android, or Windows device, it is considered a new activation. BES12 checks if the appropriate SIM or server license is available.

Switching a SIM license and a server licenseIf you want to switch a device from using a SIM license to a server license, or a server license to a SIM license, the wireless service provider must change the provisioning of the device's SIM card as necessary. BES12 automatically assigns the appropriate license, and a SIM license takes precedence if it is available. This eliminates any requirement to reactivate the device to switch between a SIM and server license or a server and SIM license. By default, BES12 contacts the licensing infrastructure once a day, so the timing of the license switch depends on the last contact time. If you do not want to wait for BES12 to contact the licensing infrastructure, you can start the synchronization process manually.

The following table describes how BES12 handles various license switch scenarios, including some exceptions to the rule above:

Scenario Outcome

1) The user removes their SIM card and replaces it with a different SIM card for temporary use when the device is roaming.

The SIM license remains assigned to the device, even if the temporary SIM card is not provisioned for SIM licensing. If the user's SIM card is inserted in another activated device, scenario 2 applies.

2) The user removes the SIM card from one device and inserts it in a second device. Both devices are already activated.

The SIM license is assigned to the second device and BES12 assigns the appropriate server license to the first device.

3) The user removes the SIM card from an activated device and inserts it in a device that is not activated on BES12.

The SIM license remains assigned to the activated device.


38

Scenario Outcome

4) A device's SIM license is no longer valid because you ended the subscription with the wireless service provider.

BES12 checks for a valid SIM license that the device can use. If none are available, BES12 replaces the SIM license with an appropriate server license.

The behavior of a user's activated device is not affected in any of these scenarios. If the device has an Internet connection available through a wireless service provider or Wi-Fi network, any of these scenarios may apply.

In any of these scenarios, BES12 must have available server licenses to replace SIM licenses. If not, usage may be exceeded for some license types.

Related informationLicense compliance, on page 36Synchronize licenses, on page 32

Releasing licensesYou can use myAccount to transfer server licenses between BES12 domains. You can release a specific number of server licenses from one domain and then activate the licenses in a different domain.

For example, in domain A you activate 1000 Silver server licenses. After a month, 800 of the licenses are in use and 200 are available. You decide that you want to transfer 100 of the available licenses to domain B. In myAccount, you release 100 Silver server licenses from domain A. You then activate these 100 licenses in domain B.

You can also use myAccount to transfer subscription server licenses from BES12 to BES12 Cloud. Only supported license types are displayed on the Licensing summary page in BES12 Cloud.

Make sure that you do not release more than the available number of server licenses. If you do, BES12 releases licenses that are in use, which can result in a license compliance issue.

There is no requirement to release SIM licenses in myAccount. You can transfer a SIM card between BES12 domains or from BES12 to BES12 Cloud. The SIM license follows the SIM card, and the license is assigned to the device that uses it.

Release server licenses1. In a browser, visit www.myblackberry.com to log in to myAccount.

2. In the Account Support section, click Advanced License Management.

3. Click Manage Devices.

4. On the Servers tab, click the Device ID (SRP ID) for the domain that you want to release licenses from.

5. Scroll down to the Add-Ons section.


39


6. For the appropriate activation IDs, in the Requested Copies field, type the number of licenses that you want to keep assigned to the domain.

7. Click Save.

In the Add-Ons section, the Copies Left field displays the number of licenses that you released for each activation ID assigned to the domain.

After you finish:

• In the management console for the domain that you released licenses from, synchronize licenses.

• Activate the licenses in a different domain or transfer the licenses to BES12 Cloud.

Related informationSynchronize licenses, on page 32Transfer server licenses to BES12 Cloud, on page 40Activating server licenses, on page 29

Transfer server licenses to BES12 CloudBefore you begin: Release server licenses from a BES12 domain.

1. In a browser, visit www.myblackberry.com to log in to myAccount.

2. In the Account Support section, click Advanced License Management.

3. Click Manage Devices.

4. On the Servers tab, click the Device ID (SRP ID) for the tenant that you want to transfer licenses to.

5. Scroll down to the Add-Ons section.

6. Click Add Entitlement Line Item.

7. Search for an activation ID. The search results display only the activation IDs for supported license types.

8. In the search results, select the check box beside the activation ID.

9. Click Save.

10. In the Add-Ons section, in the Requested Copies field for the activation ID, type the number of licenses that you want to transfer to the tenant.

11. Click Save.

12. Repeat steps 6 to 11 for each activation ID that you want to transfer to the tenant.

After you finish: In the management console for the tenant that you transferred licenses to, synchronize licenses.

Related informationRelease server licenses, on page 39Synchronize licenses, on page 32


40


Managing licenses for BlackBerry OS devices

After you upgrade from BES5 to BES12, you must replace your existing BES5 CAL keys with BlackBerry OS licenses for BES12. BES5 CAL keys are not valid in a BES12 domain.

Note: After you add BlackBerry OS license keys, delete any BES5 CAL keys. Do not delete BES5 CAL keys before you add BlackBerry OS license keys. If you do, the BES12 components that manage BlackBerry OS devices will stop responding.

You can use the BlackBerry OS Settings in the BES12 management console to:

• View information for BlackBerry OS licenses

• Add or delete a BlackBerry OS license key

View information for BlackBerry OS licenses1. On the menu bar, click BlackBerry OS Settings.

2. On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.

3. Click BlackBerry Administration Service.

4. In the BlackBerry OS license key for BES12 section, click beside a license key to view information such as subscription expiry date.

5. In the BES12 - BlackBerry OS license key for BES12 summary section, you can view the total number of BlackBerry OS licenses, the number of licenses in use, and the number of available licenses.

Add or delete a BlackBerry OS license keyYou must replace BlackBerry OS licenses before they expire. If all available BlackBerry OS licenses expire, the BES12 components that manage BlackBerry OS devices stop responding. To start the components again, you must obtain and enter a valid BlackBerry OS license key.

1. On the menu bar, click BlackBerry OS Settings.

2. On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.

3. Click BlackBerry Administration Service.

4. Click Edit component.

9


41

5. In the BlackBerry OS license key for BES12 section, perform any of the following actions:

• To add a license key, type the key and click .

• To delete a license key, click .

6. Click Save all.


42

Troubleshooting

If you are unable to resolve an issue after troubleshooting, check for error messages in the CORE log files (<drive>:\Program Files\BlackBerry\BES\Logs\<date>).

The licenses could not be activatedIn the management console, this error message may appear when you try to activate server licenses using a license activation ID.

Possible cause Possible solution

The license activation ID is invalid. Verify the license activation ID that you specified. It must be in the format xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx, where each x is a letter or number, and there cannot be any spaces at the end of the ID.

There is no connection to the licensing infrastructure.

Verify that your organization's firewall allows outbound connections over port 3101 (TCP) to the licensing infrastructure (license.blackberry.com). If BES12 does not have access to the Internet, you can use the file-based activation method to activate server licenses.

The BES12 Core is not running. In the Windows Services, verify that the BES12 - BES12 Core service is running. If necessary, restart the service.

The license activation ID is linked to another BES12 domain.

In myAccount, verify your organization's license activation IDs and the host IDs that they are linked to. If necessary, release server licenses.

The license response file could not be uploadedIn the management console, this error message appears when you try to activate server licenses using file-based activation and you cannot successfully upload the license response file.

Possible cause

The host ID (SRP ID) in the license response file does not match the host ID of the BES12 domain.

10

Troubleshooting

43

Possible solution

Perform one of the following actions:

• If you have more than one license response file, select the .bin file that contains the host ID of the BES12 domain. To verify the host ID, select the host ID activation method.

• To generate a new license challenge file and obtain a new license response file, repeat the steps for file-based activation.

You or a user cannot activate a devicePossible cause Possible solution

The BES12 services are not running. In the Windows Services, verify that all BES12 services are running.

Server licenses are not available. In the management console, perform the following actions:

• Verify that server licenses are available to support the device and features that you want to activate.

• If necessary, activate server licenses.

Troubleshooting

44

Glossary

BES5 BlackBerry Enterprise Server 5

BES10 BlackBerry Enterprise Service 10

BES12 BlackBerry Enterprise Service 12

BES12 instance BES12 instance refers to all BES12 components installed on one computer except the BlackBerry Router, which is an optional component that is installed separately. A BES12 instance is sometimes referred to as a "unit of scale."

CAL Client Access License

EMM Enterprise Mobility Management

ICCID Integrated Circuit Card Identifier

IMEI International Mobile Equipment Identity

MAC Media Access Control

MDM mobile device management

SIM Subscriber Identity Module

SKU stock-keeping unit

SRP Server Routing Protocol

SRP ID The SRP ID is a unique identifier that an EMM solution from BlackBerry uses to identify itself to the BlackBerry Infrastructure during SRP authentication.

TCP Transmission Control Protocol

11

Glossary

45

Legal notice

©2016 BlackBerry Limited. Trademarks, including but not limited to BLACKBERRY, BES, EMBLEM Design, GOOD, GOOD WORK, LOCK Design, MANYME, MOVIRTU, SECUSMART, SECUSMART & Design, SECUSUITE, SECUVOICE, VIRTUAL SIM PLATFORM, WATCHDOX and WORKLIFE are the trademarks or registered trademarks of BlackBerry Limited, its subsidiaries and/or affiliates, used under license, and the exclusive rights to such trademarks are expressly reserved. All other trademarks are the property of their respective owners.

Android is a trademark of Google Inc. iOS is a trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. iOS® is used under license by Apple Inc. OS X is a trademark of Apple Inc. Samsung, KNOX, and Samsung KNOX are trademarks of Samsung Electronics Co., Ltd. Wi-Fi is a trademark of the Wi-Fi Alliance. Windows and Windows Phone are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners.

This documentation including all documentation incorporated by reference herein such as documentation provided or made available on the BlackBerry website provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of BlackBerry technology in generalized terms. BlackBerry reserves the right to periodically change information that is contained in this documentation; however, BlackBerry makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.

This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party websites (collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by BlackBerry of the Third Party Products and Services or the third party in any way.

EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.

12

Legal notice

46

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, BLACKBERRY SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY.

THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO BLACKBERRY AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED BLACKBERRY DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS.

IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION.

Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with BlackBerry's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by BlackBerry and BlackBerry assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry.

The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

Legal notice

47

BlackBerry Enterprise Software incorporates certain third-party software. The license and copyright information associated with this software is available at http://worldwide.blackberry.com/legal/thirdpartysoftware.jsp.

BlackBerry Limited2200 University Avenue EastWaterloo, OntarioCanada N2K 0A7

BlackBerry UK Limited200 Bath RoadSlough, Berkshire SL1 3XEUnited Kingdom

Published in Canada

Legal notice

48

http://worldwide.blackberry.com/legal/thirdpartysoftware.jsp

Documents

Licensing Guide - BlackBerryhelp.blackberry.com/en/bes12/12.4/licensing-guide-pdf/BES12-12.4... · Register and create an account ... Android, and Windows devices that users can activate