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Name of user, department Date

Name of user, department Date

Prepared by: VIKAS

Date: 18/01/2011

Filename: 01

Version Number: 1.0

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1.0 18/01/2011 Pradeep B Vikas Business requirement document Prepared

RACI Chart for This Document

RACI stands for Responsible, Accountable, Consulted, and Informed. These are the main

Codes that appear in a RACI chart, used here to describe the roles played by team members

and stakeholders in the production of the BRD. The following table describes the full list

of codes used in the table:

* Authorize has ultimate signing authority for any changes to the document.

R Responsible Responsible for creating this document.

A Accountable Accountable for accuracy of this document (for example, the Project

Manager).

S Supports Provides supporting services in the production of this document.

C Consulted Provides input (such as an interviewee).

I Informed Must be informed of any changes.

Name Position * R A S C I

M. Subhramyam M.D

K. Sheshagiri PM

J. Kumaran CTO

Vikas BA

Pradeep Senior BA

Shilpa S/w Architect

Jaya Developer

Vijay Developer

Chetan Developer

1 Executive Summary

1.1 Overview

LIC of India intends to develop an online portal for its NRI and PIO customers. The main motive of the portal is to enable NRI and PIO customer to buy LIC insurance online.

1.2 Background

Life Insurance Corporation of India (hereinafter referred to as the Corporation or LIC) is a major public sector enterprise having its Central Office at Mumbai and is the largest life insurer in India. LIC has been a pioneer in using information technology in enhancing the service experience of its customers. Currently, LIC has an internet site which serves as an information bank as well as provides for buying of policies and paying of premium online.

With regards to NRI and PIO customers, LIC as very few facilities when compared to Indian customers. LIC has a considerable target audience in other countries. For customers outside India, to buy LIC policies requires them to come to India for formalities to be completed or to buy LIC policies when LIC agents come to their respective Country and Cities. Thus the process is time consuming and not feasible for lot of prospective customers.

2 Project Scope

2.1 In Scope

The project is mainly focussed on implementing the web application of LIC customers outside of India.

Login and registration of Customers.

Buying of plan online

Submission of forms and documents

To carry out medical investigation and submission of medical reports

Providing a portal for New Business Assistants to accept the forms and documents submitted by the customers and carry out validation.

Forwarding of documents and forms within the New Business Department assigned for handling customers outside of India.

Countries associated with application will be limited to few for initial version and will be extended for other feasible countries.

Currencies and Time of different countries to be considered for financial transactions.

2.2 Out Scope

Project is limited to buying of policies online, further stages of insurance life cycle like Claim and bonuses is adjourned for future developments.

Integration of developed system into main website of LIC India.

Synchronising the payment gateway with developed application.

Integration of customers and documents database with existing databases.

Previous policy records of Customer prior to development of this application can be integrated in future.

2.3 Constrains

Current procedure of buying policies through agent or by coming to India can be impediment to online application as one customer can have more than one application for specific policy. The information and details provided by the customer during this process will be mutually exclusive from the data provided by the customer online due non integration of databases, resulting into redundant data being stored as well as customer initiating multiple processes to buy same policy.

Implementation of web based application can be a setback for LIC agents operating in foreign countries.

Language of operations to be English throughout the application.

Different countries might have different laws varying in different domains. These can be of some difficulty in certain issues.

3 Business Case

3.1 Objectives

LIC of India intends to develop an online portal for its NRI and PIO customers. The main functions of the application will be

Login or register Customers

Allow Customers to buy new plans and policies

Allow Customers to submit forms to buy policies

Allow Customers to submit documents online.

Provide a portal to carry out medical investigation and submission of medical documents by doctors.

Notification of status of the policies.

3.2 Proposed Strategy

The focus will be on development of the web based application for NRI and PIO customers, which will be then integrated with the main LIC website. Emphasis is currently put on accurate development of the application. Integration of the application into the main website is adjourned for further consideration.

Application development will be conducted as per SDLC methodology. Application will be associated with few countries for initial versions and can be extended in future for other feasible countries.

3.3 Risk Analysis

Technological Risk

Technological Risk associated with project can be of following types

o Scale of project

The project is being developed for customers outside India residing in different countries. The number of countries involved scales up the size of the project.

o Technology Used

Technology used for application development should be same or compatible with existing LIC website and technologies. Not doing so results might result in difficulties in future integration of application.

Skills Risk

o Skills risk as per applications development is concerned is limited since degree of innovativeness is very minimal. Skill risk associated with application development will be during initial stages of analysis and design due to certain amount uncertainty associated with working an application in different countries.

o Employees of LIC handling the case from these customers will be prone to skill risks. These employees would require prior knowledge of handling international insurance cases as well as specific knowledge regarding legalities and documents associated with specific countries.

Political Risk

LIC of India is a Government of India undertaking hence diplomatic conditions and consequent changes between India and other countries will have to be considered.

Requirements Risk

Though requirements of application are very straight forward, there is certain degree uncertainty associated with operating in many countries which presents risk of requirement leaks. There is risk that new requirements might arise in future.

Business Risk

Most of the countries have well established Insurance companies, competing against them can be daunting task and should be carried with proper planning and accurate execution.

4 Business Process and Services

Process of existing system for customers outside India to buy LIC insurance is depicted with by following diagrams

Use Case Diagram

Business rules

i. Minimum Sum assured allowed is Rs. 2 lakhs and maximum sum assured would be limited to Rs. One Crore.

ii. Maximum age at entry would be 45 years.

iii. Medical Examination to be done through LIC affiliated doctors.

iv. Following documents will be required

a.Prescribed proposal form depending on the type of policy selected

b.NRI Questionnaire

c. Medical Report

d.Attested Copy of passport.

e.Proof of age and income.

f. Initial deposit equivalent to Instalment Premium under the proposed plan of insurance.

Activity Diagram

Impact on Business Process due to proposed changes

Operational Impacts are rated on scale of 0-4 where 0=no impact and 4=severe impact

Process Actor Impact Rationale for value of Impact

Submit Form Agent 4 The customer can submit forms directly through website, reducing need of sending form through Agents.

Submit Documents Agent 4 The customer can submit documents directly through website, reducing need of sending form through Agents.

Validate Documents NB HGA 2 NB HGA will validate the documents submitted online and not physically

Punches Customer and Document detail

NB HGA 3 NB HGA will not have to punch details of customer

Underwriting NB HGA, NB Manager 2 The overall process of underwriting will not be changed much

Accept Proposal NB Manager 1 Acceptance of proposal will not be altered

Payment Customer 3 Customer can pay through other modes except cash

Issue Policy Bond NB Manager 0 Issuance of policy bond will not be altered

Impact of proposed changes on Actors

Operational Impacts are rated on scale of 0-4 where 0=no impact and 4=severe impact

Actors Impact

Customer 3Agent 4NB HGA 3NB Manager 2Associated Doctors 2

5 Use Case Diagrams

The high level Use Case Diagram for proposed system is as follows

1. Business rules

i. Minimum Sum assured allowed is Rs. 2 lakhs and maximum sum assured would be limited to Rs. One Crore.

ii. Maximum age at entry would be 45 years.

iii. Medical Examination to be done through LIC affiliated doctors.

iv. New Business Department concerned with handling International insurance cases will have to be divided as per countries. Employees belonging to a specific country will get proposals from that specific country.

v. Following documents will be required

a. Prescribed proposal form depending on the type of policy selected

b. NRI Questionnaire

c. Medical Report

d. Attested Copy of passport

e. Proof of age and income

f. Initial deposit equivalent to Instalment Premium under the proposed plan of insurance.

6 Activity Diagram

7 Class Diagram

Class diagram showing important classes or entities of proposed system is as follows

Non Functional Requirements Performance Requirements

o Stress Requirements

The System must be able to support multiple users at same time. Update of data should be uniform and thorough for all records.

Security Requirements

Confidentiality of data must be maintained. Customer data must be visible only to concerned personnel. For example, doctors should be confined to medical section of customer profile and should not be able to access other Customer uploaded documents.

Volume and Storage Requirements

First Iteration of the project must be able to support customer and associated employees for initial selected countries.

Configuration Requirement

PC Compatible. Compatibility with all latest versions of popular Internet Browsers.

Compatibility Requirement

System might be, in future, required to interface with existing LIC Systems.

Backup/Recovery Requirements

Daily Backup of data files onto Tapes. Weekly backup of entire system.

Training Requirements

Employees from New Business department must be trained to handle insurance cases from specific countries and complexities and jargon associated with it.