LIBRARIES, - ess.csa.canon.com · even play games. Libraries are incredible spaces. They are a catalyst for inspiration and discovery. What’s curious is all the data we have from

SPONSORED BY CANON SOLUTIONS AMERICA

Supporting Higher Education Business Leaders

SPONSORED BY CANON SOLUTIONS AMERICA

LIBRARIES, MEET MAKERSPACE

Reinventing the modern day learning environment

Vo

l 1 |

Iss

ue 2

Canon Solutions America is proud to have supported The University of Alabama’s Print Camp 2019. This unique opportunity connected university departments and local organizations with industry experts to learn all things print. From modern trends to proper budgeting, participants left with a thorough understanding of Canon digital technology, printing techniques, and making the most of their available resources.

To learn more about our community involvement and our industry-leading printing solutions, visit us at

CSA.CANON.COM or call 1-800-815-4000

CONNECTING COMMUNITIES WITH CREATIVE OPPORTUNITIESTHE UNIVERSITY OF ALABAMA’S PRINT CAMP 2019

Canon is a registered trademark of Canon Inc. in the United States and elsewhere. All other referenced product names and marks are trademarks of their respective owners and are hereby acknowledged. © 2019 Canon Solutions America, Inc. All rights reserved. 19-507-3384

SMART CHANGE STARTS HERE.

REIMAGINATION Sometimes progress is incremental. We build on what already exists by making small improvements. We tweak, give a bit extra, or perhaps add one more feature, and then we present it as new and different. But how different is it really?

In contrast, true innovation travels farther and faster. It begins with a deep understanding of the current situation, and the desire to imagine what could be. It comes from a passion to make a difference rather than to just be different. Innovators start re-engineering with customers in mind first. They discover truths about their market, connect with people, and then come up with ideas that solve a problem or fill a need.

Canon Solutions America has an innovator’s mindset. It is part of our corporate DNA.

We feel that innovation is about imagining things from a different perspective. It’s about defining the problem and then envisioning the best way to solve it. It’s about discovering the need before anyone else even realizes there is one, and then developing the solution to meet that need. This approach leads to innovations that redefine and reinvent experiences.

This issue delves in to what it takes to be innovative. In “Libraries, Meet Makerspace,” we highlight how some schools have incorporated a new mindset to rethink their facilities to attract students and be more relevant in the modern landscape. “Up at Night” uncovers the truth about what matters to higher education procurement professionals. “Building Blocks” talks about how innovation increases opportunities for higher education institutions. In “5 Questions With,” learn how one university found creative ways to exceed their sustainability goals.

We hope these stories spark reimagination in all of us.

Warmest regards,

Peter Kowalczuk PresidentCanon Solutions America

W E LC O M E T O

1

in this issue

02LIBRARIES, Meet MakerspaceReinventing the modern day learning environment

06up at nightWhat’s critical to today’s higher ed procurement professionals

10Building BlocksMotivations for Innovation | Walk this way | Partners in Innovation

125 questions with...Nichol Luoma, Arizona State

SUMMER 2019

2 EnvisionED | SUMMER 2019

“Libraries have transformed into what a lot of universities call a learning commons. These are places that help students conduct research, get tutoring, create content, study and even play games.”— Ryan Cameron, Creighton University

Creighton University Radlab

“Lights. Camera. Action.” You could forgive the students at Ringling College of Art and Design if they feel like shouting that out every time they walk into the Ringling College Studio Labs. And why not? The lab, the first academic and commercial soundstage and post-production facility of its kind in the state of Florida, was opened two years ago to give Ringling students a taste of real world media production.

Spanning the length of a city block, the 36,000-square-foot complex houses two acoustically-isolated 8,400 square foot soundstages (Studios A and B), three 2,000-square-foot soundstages, and more than 5,000 square feet of post-production spaces. That includes editing suites, dubbing bays, faculty offices, a private screening room and a Foley sound effects stage.

Conceived and built in partnership with Semkhor Productions, the Studio Lab enables Ringling students to collaborate with film professionals, giving them an innovative space to learn and study their craft. “Our students are the next generation of creators, and we are devoted to providing them with everything they need to succeed,” says Randall Alberts, Assistant Director of Project Management at Ringling College of Art and Design. “One of the most important things that we strive for at Ringling is putting our students in situations where they will be able to learn and grow.”

3EnvisionED | SUMMER 2019

LIBRARIES, MEET MAKERSPACEReinventing the modern day learning environment

LIBRARIES, MEET MAKERSPACE

That sentiment is what has motivated Ringling and many schools across the country to reinvent and revitalize their libraries and other learning spaces.

“When we opened our library two years ago, we were focused on an area for collaboration,” Alberts says. “That included collaboration for student/student, student/faculty and student/community. We ended up moving our 24-hour lab to the library so that the library would be a destination for students and not just a place to conduct research.”

Today, the library hosts the latest equipment for Ringling students to work on, as well as several meeting rooms with AV so that they can huddle with classmates on and off campus through conferencing solutions.

“Art is expressive,” Alberts says. “Many of our majors require a team approach and having a place where students could gather was a major goal in developing the layout and flow of the library. This started with simple location of the building on campus. It needed to be central to the classrooms and student housing so that getting to the library was not out of the way for anyone.” THE RESEARCH ACCELERATORAutomation. Artificial Intelligence (AI). Virtual Reality. The Internet of Things. In a rapidly changing world, schools need to provide the technology and learning opportunities to prepare their students for the future.

This was the foundation of the Creighton University Radlab (Research and Development lab), a free,

open environment where students and faculty can accelerate and implement innovative world-changing ideas like the ones mentioned above. Utilizing the latest and greatest technological tools, the lab functions as a collaborative space to create.

Ryan Cameron says Radlab is the kind of research accelerator today’s colleges and universities need. “We will need innovators, leaders, scientists and passionate people to learn how to apply technology into just about everything we do,” says Cameron, Assistant Vice Provost, Digital Experience, Division of Information Technology and Library Services at Creighton University.

Cameron says the facility creates the kind of environment that accelerates innovative ideas through technology by fostering student exploration in pursuit of creating social justice around the world. Radlab is open to all Creighton students, and he notes that the majority of students interning in the facility are actually not computer science majors.

Like other universities transforming their libraries and adjacent zones, the Radlab concept is a game changer. Today’s learning centers need spaces that hold not only books but also offer more opportunities for collaboration, exploration and active learning. Cameron says that while fundamentally the services that a library offer have not changed—it is how these services are offered that continues to evolve.

“Libraries have transformed into what a lot of universities call a learning commons,” Cameron

4 EnvisionED | SUMMER 2019

Creighton University Radlab

LIBRARIES, MEET MAKERSPACE 5

says. “These are places that help students conduct research, get tutoring, create content, study and even play games. Libraries are incredible spaces. They are a catalyst for inspiration and discovery. What’s curious is all the data we have from students demonstrates that libraries are just as much a social space as they are a study space.”

And as Cameron notes, a lot of students like to study together, even if they aren’t studying the same topic. That is why it is natural for universities like Creighton and colleges like Ringling to lean into the wind and promote that type of creative energy.

As more universities work to transform their libraries into an environment where student activity ensues, their place in shaping tomorrow’s leaders will continue to evolve.

“I think that libraries always have the future in mind,” Cameron says. “What I think is an important message is for universities and communities to continue to support investing in libraries and free, accessible information. This is crucial for creating opportunity. Libraries help us pay it forward for our students and empower us as teachers, mentors and leaders.”

EnvisionED | SUMMER 2019

“Our students are the next generation of creators, and we are devoted to providing them with everything they need to succeed.” — Randall Alberts, Ringling College of Art and Design

WE WANT TO HEAR FROM YOU How do your students learn? What has your university done to reinvent today’s learning spaces? Send us your story and we will share it online. Together, we will continue to foster a spirit of collaborative learning. Submit your stories to [email protected].

Ringling College of Art and Design

Cost savings. Speed of procurement transactions. Quality of solicitations. Compliance. Succession planning and staff training. Ask today’s procurement professionals to name the items most critical to their to-do lists and the answers are varied.

Pick a day, any day, and the job of procurement director is most likely that of problem-solver. Along with sourcing, procuring and negotiating myriad contracts with scores of end users, they balance this problem-solving persona with organizational initiatives that put high demands on their time—demands that can impact the speed with which procurement transactions occur.

With the market becoming more and more complex, these are different days for today’s procurement professional. Issues like technology and access to information have added new wrinkles to the job, not only creating more options, information and opportunities,

6

Up at Night


WHAT’S CRITICAL TO TODAY’S HIGHER ED PROCUREMENT PROFESSIONALS

7

but also new concerns with security and privacy. These new challenges require new skill sets for procurement professionals, as well as more dedicated resources to service campus stakeholders.

“Technology optimization is a critical issue facing today’s universities,” says Rosey Murton, Chief Procurement Officer at Florida State University. “The decentralized nature of universities makes optimization a particularly great challenge for CIOs. Having tools that provide transparency to university purchases helps facilitate the reporting and support procurement can provide to a CIO when developing future roadmaps to capture efficiencies.”

More than anything else, technology is something that procurement specialists must continue to embrace. Staying in front of the curve and using the tools to do so is paramount to keeping everything tied together. Sandy Hicks, Associate VP and Chief Procurement Officer at The University of Colorado, Boulder, has spent her career fostering this belief.

For example, CU Boulder was one of the first schools to put purchasing and payables together when it became an early adopter of a consolidated service center model. Just how important is it to keep your minds open to technology? The University of Massachusetts is currently in the midst of consolidating

“Organizations that aspire to become the best in class must support creative thinking and continue to explore innovative ideas that bring value to the organization.” — Rosey Murton, Chief Procurement Officer, Florida State University


UP AT NIGHT

its procurement function for their campuses. The consolidation is known as the “Colorado Model.”

“In the procurement industry (and at CU), there have been big changes around technology,” says Hicks, who recently retired after 40 years. “We implemented Concur travel and expense in 2010 and Marketplace in 2011. And now we are looked at by these software companies and their customers as one of the best in class for technology. We have a lot of influence into how they enhance their software.”

THE HUMAN FACTORIf technology is important, the human dynamic is just as critical. Hicks says one of the keys is to implement as much technology as you can while still recognizing there are strong people and relationship components.

“We have somebody out on the campuses every single day,” Hicks says. “We have eight events a year that we do on the campuses. We need to have those relationships with them. Email and phone are fine for some things, but face-to-face

interactions and meetings are very important.”

Being able to build alliances across all segments of campus life is what makes procurement specialists tick. More than any other higher ed arm, procurement is the department that works with almost every department on campus in some way—a responsibility that has its own set of problems.

“What seems to be changing is the frequency of people switching jobs, so it becomes hard to build and maintain relationships,” Hicks says. “Building relationships is key to our success and the success of the university as a whole. And when somebody new comes in, it takes time, because you have to start over.”

That said, being able to build and maintain, and then repeat is a task every procurement specialist must master. “By helping to facilitate collaboration, communication and efficiencies for campus stakeholders, as well as capturing cost savings through negotiations, more money

8

“Building relationships is key to our success and the success of the university as a whole.” — Sandy Hicks, Associate VP & Chief Procurement Officer, The University of Colorado, Boulder


UP AT NIGHT

can be deployed to help the university’s core mission of educating students,” Murton says.

This is what makes areas like succession planning so important. “Succession planning and providing training opportunities for staff,” Murton says. “We need to develop a new generation of procurement professionals to assume leadership roles as the current populations retire.”

Murton says it is essential that campus leadership recognize the importance of the growth and development of its procurement staff. With the rapid changes in technology and the impact that it has on the role of procurement professionals, they must be afforded professional development opportunities to maintain competitiveness.

“Organizations that aspire to become the best in class must support creative thinking and continue to explore innovative ideas that bring value to the organization,” Murton says. “If personnel do not develop beyond their job description, the organization is on the path to obsolescence.”

THE “SILVER TSUNAMI” Too many schools are unable to hire new procurement staff until positions are vacated, making it difficult to pass the knowledge to the person replacing the retiree prior to his/her exit from the organization.

THE RECOVERY’S RECOVERY Many schools are still recovering from the loss of personnel due to the economic challenges a few years back.

BUDGET CONSTRAINTS Tight budgets are always a challenge for procurement organizations, particularly if the department is not positioned to influence the direction of the entire enterprise.

CHASING TECHNOLOGY Some procurement departments have implemented technology to assist with the resource deficit and to keep up with market demands. But unless this is viewed as a priority, procurement will continue to struggle with manual processes, which hinders its ability to increase efficiencies for the organization.

TERMS & CONDITIONS This process is becoming more intensive, requiring procurement staff to be able to not only procure a commodity or service, but also manage the terms and conditions and contract compliance in many cases.

9

1

2

3

4

5


challengesEVERY PROCUREMENT PROFESSIONAL MUST FACE5

WALK THIS WAYSurvey examines where today’s higher ed institutions stand on innovation

Mention innovation to a higher ed administrator and let the conversation begin. Despite its popularity, what innovation is and looks like varies widely, according to “The State of Innovation in Higher Education: A Survey of Academic Administrators” report by Learning House and the Online Learning Consortium. The survey, which queried more than 100 academic administrators, shows that innovation takes many forms, in both theory and practice. Here’s a look at how today’s universities label their schools with regard to its position on innovation:

10

BUILDING BLOCKS


MOTIVATIONS FOR INNOVATION...

“When I think of innovation, it is essentially us removing our preconceptions and biases so that we can find new ways of being as effective as possible at achieving our mission of teaching classes and reaching students.”

— Dr. David Haus, director of online and extended learning, chair of general ed, and associate professor of history at Husson University, on what motivates schools to take the innovation leap

32%Probably average in comparisonto others when it comes toinnovation

28%A “fast follower"when it comes to innovation

22%On the leading edge of innovation

A bit traditional and somewhat slower to innovate

2%Way behind the innovation scale

16%

PARTNERS IN INNOVATION How NACUBO and NIGP are helping universities think big

When the University of Kentucky decided to build a new residence hall, the city’s fire department instantly became a beneficiary. School administrators turned over the old building to the city for use as a training tool. New recruits were able to spend time learning how to fight fires in a real building that was going to be demolished anyway.

In October 2015, South Carolina experienced rain that resulted in flooding of epic proportions. Dubbed the “1,000 year flood,” the area was wracked with flash flooding the likes that were never seen before. During the devastation, the University of South Carolina had to make sure that its students had what they needed. The purchasing department contacted a vendor to deliver port-a-johns. And while it purchased scores of bottled water from several local stores, they needed to be picked up. Southeastern Freight Lines donated a truck, while the university’s purchasing department staff made personal trips.

The success stories are just one of the many that organizations like the National Association of College and University Business Officers (NACUBO) and the Institute for Public Procurement (NIGP) can share. Both organizations work with its members and member agencies to give back to communities and universities alike. On the strength of the partnerships they have created, things get done, services get rendered, and the universities, staff, students and communities get rewarded.

Here’s a snapshot of what both associations mean to the university landscape:

NACUBO is a membership organization representing more than 1,900 colleges and universities across the country. Offering many benefits and opportunities for higher education business professionals, NACUBO represents chief

business and financial officers through advocacy efforts, community service and professional development activities. The association’s mission is to advance the

economic viability, business practices and support for higher education institutions in fulfillment of their missions. Memberships are institutionally based and run from June 1 through May 31 of the next year.

Providing myriad networking opportunities, NACUBO’s constituent councils assist with the development of timely and relevant programs, products and services customized for each type of institution, including community colleges, comprehensive and doctoral institutions, research universities and smaller institutions.

For more information, visit www.nacubo.org.

Featuring more than 3,000 member agencies and 15,000-plus professionals across the United States, Canada and other countries

outside of North America, NIGP offers an international reach. The association is lauded for developing, supporting and promoting the public procurement profession through premier educational and research programs, professional support, technical services and advocacy initiatives that benefit members and constituents alike.

Administered by four governing bodies, and a number of committees and task forces, NIGP’s strength comes through its partnership with organizations aligned toward common goals, inspiring collaborative relationships for the common good. It also partners through groups like the Chartered Institute of Purchasing & Supply (CIPS), an association of supply chain professionals in private and public sectors that develop Global Best Practices in Public Procurement. The groups also have developed two online assessment resources that agencies can use to better understand how their agency practices align with the Public Procurement Maturity Framework.

For more information, visit www.nigp.org.

11

BUILDING BLOCKS


12

Q&A 5 questions with... Nichol Luoma

& Jim Dwyer Arizona State

‘INCLUSIVE AND EXCELLENT’HOW ASU IS CHANGING THE SUSTAINABILITY GAME FOR TODAY’S UNIVERSITIES

Tooker House is no ordinary college dorm. The home to engineering students is the first voice-enabled residence at a university. The Fulton Schools Residential Community at Tooker House features a maker lab and “smart campus” technologies, including Amazon Echo Dot devices. That it is housed on the campus of Arizona State University should surprise nobody. As one of the most forward-thinking schools in the country, ASU continues to blaze a path that others follow.

Take its innovative relationship with adidas. Together, they formed the Global Sport Alliance and Global Sport Institute, which will explore topics such as diversity and race, sustainability and human potential through sport. Or the country’s first net zero energy building, which uses no more energy than it creates. The Student Pavilion on the Tempe campus is home to offices, meeting rooms and the headquarters of the Undergraduate Student Government and the Council of Coalitions.

And the list goes on. The university’s students, faculty and staff embrace an innovative spirit that is commitment to advancing knowledge to have a significant, societal impact. Together, they continue to pursue its mission of making higher education accessible at an unprecedented scale, all while maintaining the very highest levels of excellence.

EnvisionED sat down with Nichol Luoma, Associate Vice President, University Business Services & Sustainability Operations Officer, and Jim Dwyer, Executive Director, Auxiliary Business Services, to get their thoughts on the importance of sustainability on today’s campuses.

Why must innovation be more than just a slogan for today’s universities?Nichol Luoma: The term innovation can be overused, but our industry is at a point where we must role model the expression. Today’s students have grown up with smart devices and expect a different level of service than 20 years ago. That means universities must start “walking the walk” when it comes to innovation. I am proud to say that ASU actually role models innovation in everything we do. I believe we are listening to our market, our prospective

students and creating a new model—the New American University.

What can universities do to follow this lead?Luoma: It starts at the top. Our charter states that, “We will be inclusive and excellent,” something long believed to be mutually exclusive in higher education. Under Dr. Michael Crow’s leadership (ASU President), we are achieving this and changing the paradigm of higher education. Each of us are empowered to be role models for innovation and

have high expectations for our employees and our industry partners.

Why is it important to find a good partner?Luoma: I am a firm believer that an organization should focus on its mission and where the organization excels. I think it is important to seek out market-leading partners in non-core areas that can be more effective and efficient in their service/product delivery. This is much trickier than it sounds. I have now worked in non-profit and for-profit. It can be


13

hard to find for-profit partners that don’t get enticed by the short-term gains by periodically cutting corners or by focusing on/advancing what is important to them.

For major partnerships, I think it is critical that alignment of vision/mission and goals exists. There are executive sponsors that have the long-term view that can keep the team focused. Both the supplier and the buyer in a relationship have mutual responsibilities and a true partnership is demonstrated when both parties have clear objectives, hold each other accountable, directly discuss issues and work together to resolve.

There is not the sense of a “win-lose” negotiation in these discussions. There should always be a focus on the win-win and understanding what each is trying to accomplish. This type of relationship takes a lot of effort; it is similar to marriage. You have to find the right partner with the right intent and objectives in the beginning for this to work. Jim Dwyer: It is also important to remember that all partnerships will eventually require an investment of resources and having good partnerships enables the appropriate allocating of resources to maximize impact

where bad partners typically channel resources towards responding to issues, which ultimately prevents the achievement of long-term mutual success.

How has your partnership/relationship with Canon helped aid your efforts?Luoma: The very nature of our relationship with Canon is unexpected. We work together to drive sustainability. When I first started at ASU, I was told one of the collective objectives of the relationship was to teach people not to print. I was surprised that this organization would be so forward thinking. Canon realized early on that connecting to and supporting the objectives its customer has at the highest level of the organization will be a more powerful long-term win-win than maximizing short-term profit.

Dwyer: A big element to developing the relationship to this level has been building an engagement framework to ensure our teams are in alignment on operations, strategy and vision, which is critical to achieving our goals.

Luoma: A critical component of the partnership was coming together to develop a strategic roadmap that clearly aligned initiatives around shared goals and objectives. An example of an

initiative derived from the development of the strategic roadmap was the integration of our Canon partnership with our ASU Print and Imaging Lab. The Lab is an on-campus print production enterprise with the primary focus of giving students a foundation for a professional career in print and graphic design fields and fulfilling the internal print needs of the university.

What does it feel like to be the new guard in ASU’s efforts?Luoma: It’s very humbling. I am following some amazing leaders—Ray Jensen and John Riley, clearly excellent acts to follow. I take comfort in the fact that I work alongside a great team of colleagues who are passionate about ASU and what we do here. They know exactly how to nurture partnerships. Jim Dwyer and Krystal Lewis, with the support of their teams, as well as their colleagues in supply chain management, Jamon Hill (Deputy Chief Procurement Officer) and Diana Gallese (Director, Materials Management), the ASU Print and Imaging Lab, the marketing hub, Sun Devil Athletics, the university technology office and the rest of the university have truly taken us to the next level.

“The term innovation can be overused, but our industry is at a point where we must role model the expression.”― Nichol Luoma, Associate VP, University Business Services & Sustainability Operations Officer, ASU


Printed on Canon imagePRESS C10000VP

DISCOVER ENVISIONED. Read more stories about innovation and subscribe to receive future issues of EnvisionED at csa.canon.com/EnvisionED

Documents

LIBRARIES, - ess.csa.canon.com · even play games. Libraries are incredible spaces. They are a catalyst for inspiration and discovery. What’s curious is all the data we have from