LexisNexis Technology Gap Survey 4 09

8/14/2019 LexisNexis Technology Gap Survey 4 09

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LexisNexis Technology Gap Survey

By WorldOne Research


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Contents

1. Objective and Method2. Sampling and Quotas3. Key Findings

1. White Collar Profession2. Legal Profession

4. Detailed Findings5. Appendix


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Objective and Methodology

The objective of this research is to investigate whether or not there is a gap betweengenerations of legal and white collar professionals in terms of technology in theworkplace.

WorldOne has utilized a CAWI methodology for this project. The survey was scripted to be web friendly. This ensures respondents self-complete

the survey via the Internet. The survey took place between July 22 nd and August 8 th, 2008.


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Sampling and Quotas

This study was conducted in the USA only Total sample size is 700 legal and white collar professionals The target is comprised 250 legal professionals (subsequently segmented as the

Legal Sector ) and 450 non-legal professionals ( White Collar segment). White collar professionals are mostly comprised of such as, educators, healthcare

professionals or other professional services. Legal professionals needed to work in the legal sector (NOT as a paralegal) or work

as an in-house legal counsel for a corporation.

The data was weighted on gender to ensure the proper representation of the legaland white collar professions.

LegalProfessionals

White CollarProfessionals

Total

Baby Boomers (born 1964 orbefore)

100 175 275

Gen X (born 1965-1979) 100 175 275Gen Y (born 1980 or later) 50 100 150Total 700


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Key Findings: White Collar Professions

Everyone in the White Collar workforce uses and values technology in the workplace. However,new ways in which technology is being used at work (especially among the youngest workers) iscreating challenges that may not be good for business.

All ages and levels of workers in the white collar workplace use technology and software at their jobs, with almost100% penetration of the most important forms of hardware and software:

100% use either a laptop or desktop or both

100% use e-mail and calendar programs 94% use an Internet browser

Additionally, all ages and levels of white collar workers agree that new technology and software applications havemade it easier to:

Get up-to-the-minute information (95% agree) Perform research (94% agree) Improve productivity (90%) Manage information (87%)

Finally, 88% of white collar workers think that devices, such as laptops, PDAs and mobile phones, make people

significantly more productive.

The most junior workers (Gen Y - aged under 28) and even Gen X workers (aged 29-43) use a far wider range ofsoftware and programs on the Internet at work than the most senior workers (Boomers aged 44 to 60):

Only 35% of Boomers say they use music playing software at work versus 60% of Xers and 58% of Yers. Twice as many Gen Y workers use video playing programs at work (51%) compared to Boomers (25%).

49% of Gen Y use photo editing programs at work versus 28% of Boomers.


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Some of this use of technology at work appears to include programs and software thatmay be used more for personal tasks. And this is even more pronounced among theyounger generation. Thus:

Almost three times as many Gen Y workers (39%) report using gaming programs at work thanBoomers (14%).

62% of Gen Y reports accessing a social networking site from work; versus only 14% of Boomers. 47% of Gen Y access Internet bulletin boards and forums from work - versus 27% of Boomers 44% of Gen Y access multimedia sharing web sites from work - versus 24% of Boomers.

Additionally, Gen Y workers multi-task at even higher levels than the other generationsas evidenced by the amount of hours in each work day that they report accessingvarious devices and programs. And this is especially the case for programs and websites that may not be strictly work-related.

Gen Y workers report spending an average of 17.4 hours in a work day using a PC, a PDA and amobile phone, whereas, Boomers report spending just 9.7 hours a work day using the samedevices.

Gen Y workers report spending an average of 20.5 hours a work day using e-mail programs,Internet browsers, instant messaging programs and Microsoft Office programs, while Boomersonly report spending 11.9 work hours using the same programs.

Gen Y workers report spending an average of 10.6 hours of every work day accessing socialnetworking web sites, news web sites, blogs, Internet forums and multimedia sharing web sites,versus 5.6 hours reported by Boomers.


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And the younger generation is the group most seriously concerned that the unrestricted use ofsoftware, hardware and the Internet at work may not be good for their own workplace productivity.This is especially so for Internet web sites that blur the boundaries between their personal andprofessional lives.

Thus, 32% of Boomers think the Internet can decrease workplace productivity, where as, 50% of Gen Y workersthink this is the case.

22% of Gen Y say that social networking web sites decrease their productivity at work, versus 0% of Boomers and7% of Gen X.

22% of Gen Y say that multimedia sharing web sites decrease their productivity at work, versus only 3% ofBoomers and 7% of Xers.

15% of Yers think Blogs decrease their workplace productivity ,versus only 1% of Boomers and 4% of Gen Xers. 53% of Gen Yers agree that personal devices, such as Blackberries and mobile phones, encourage too much

multi-tasking.

Additionally, there are divergent ideas about what is and is not an appropriate use of technologyand software in the white collar workplace. This divergence could contribute to in-office tensionsand even harm teamwork and productivity.

While a over two thirds (68%) of all Boomers agree that PDAs and mobile phones contribute to a decline in properworkplace etiquette, less than half (46%) of Gen Y workers think so.

While over two thirds of Boomer workers think the use of a laptop or PDA during in-person meetings isdistracting (68%), less than half (49%) of Gen Y workers think so. While only 17% of Boomers think using laptops or PDAs during in-person meetings is efficient, over one third

(35%) of Gen Y think it is. While only 28% of Boomers think that blogging about work-related issues is acceptable, 41% of Gen Y do. While almost half of Gen Y workers (47%) think its acceptable to befriend a client on a social networking site, only

24% of Boomers do. While only 38% of Boomers think its appropriate to befriend a colleague on a social networking site, over three

quarters 76% of Gen Y workers do.


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Key Findings: Legal Profession

Everyone in the Legal workforce uses and values technology in the workplace. However, the newways in which technology is being used at work (especially among the young legal professionals) iscreating challenges that may not be good for business.

About 7 in 10 (71%) legal professionals agree that their profession is maximizing on the use of availabletechnology and software. There is nearly 100% penetration of the most important forms of hardware andsoftware:

100% use either a laptop or desktop or both

93% use e-mail and calendar programs 99% use an Internet browser

Additionally, all ages and levels of legal professionals agree that new technology and software applications havemade it easier to:

Get up-to-the-minute information (95% agree)

Perform research (95% agree) Improve productivity (95%) Manage information (90%)

Finally, 90% of legal workers think that devices, such as laptops, PDAs and mobile phones, make peoplesignificantly more productive.

Junior legal professionals Gen Y (aged under 28) and Gen X (aged 29-43) use a far wider range of software andprograms on the Internet at work than the most senior workers (Boomers aged 44 to 60):

Only 35% of Boomers say they use music playing software at work versus 63% of Xers. Gen X workers use video playing programs at work (46%) compared to Boomers (24%). 45% of Gen Y use photo editing programs at work versus 25% of Boomers and 21% of Xers.


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Some of this use of technology at work appears to include programs and software thatmay be used more for personal tasks. And this is even more pronounced among theyounger generation of legal professionals:

Almost two times as many Gen X (26%) or Y workers (29%) report using gaming programs atwork than Boomers (15%).

55% of Gen Y and 40% of Gen X report accessing a social networking site from work, versusonly 13% of Boomers.

36% of Gen X access Internet bulletin boards and forums from work, versus 22% of Boomers 39% of Gen X access multimedia sharing web sites from work, versus 25% of Boomers.

Additionally, Gen Y workers multi-task at even higher levels than the other generationswithin the legal profession as evidenced by the amount of hours in each work day thatthey report accessing various devices and software programs. As it relates to webbased applications, Gen X and Y multi-task at the same level and higher than Boomers.

Gen Y legal professionals report spending an average of 20.2 hours in a work day using a PC, aPDA and a mobile phone, whereas, Boomers report spending just 8.7 hours Gen X spend 11.12hours in a work day using the same devices.

Gen Y legal professionals report spending an average of 22.91 hours a work day using e-mailprograms, Internet browsers, instant messaging programs and Microsoft Office programs, whileBoomers and Xers only report spending 10.28 and 14.36 work hours using the same programs.

Gen Y and Gen X legal professionals report spending an average of 8.52 and 8.09 hours of everywork day accessing social networking web sites, news web sites, blogs, Internet forums and

multimedia sharing web sites, versus 4.78 hours reported by Boomers.


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And the younger generation (Gen X and Y) within the legal profession are more seriously concernedthan Boomers that the unrestricted use of some Internet based applications at work may not begood for their own workplace productivity.

Thus, 29% of Boomers think the Internet can decrease workplace productivity, where as, 56% of Gen X and 59%of Gen Y workers think this is the case.

30% of Gen Y say that social networking web sites decrease their productivity at work, versus 2% of Boomers and9% of Gen X.

9% of Gen X say that multimedia sharing web sites decrease their productivity at work, versus only 2% ofBoomers.

9% of Yers think Blogs decrease their workplace productivity ,versus only 2% of Boomers.

Additionally, there are divergent ideas about what is and is not an appropriate use of technologyand software in the legal profession. This divergence could contribute to in-office tensions andeven harm teamwork and productivity.

All generations within the legal profession agree that PDAs and mobile phones contribute to a decline in properworkplace etiquette (Boomers=63%, Gen Y=73% and Gen Y= 57) However they differ in that Boomers and Gen X legal professionals think the use of a laptop or PDA during in-

person meetings is distracting (75% for both generations), whereas 44% of Gen Y legal professionals think so.Moreover, Gen Y legal professionals are using these types of devices more frequently than the older generationswithin the courtroom (74% vs. 23% Boomers and 48% Gen X).

While only 23% of Boomers and 29% of Xers think using laptops or PDAs during in-person meetings is efficient,nearly half (47%) of Gen Y think it is.

While only 27% of Boomers think that blogging about work-related issues is acceptable, 40% of Gen X and 52%of Gen Y do. And in terms of new technology compromising confidentiality and security within the legal profession, nearly all

(98%) of Boomers agree, whereas, 66% of Xers and 79% of Gen Y agree with this statement. While Gen Y and Gen Y legal professionals (48% and 40%) think its acceptable to befriend a client on a social

networking site, only 20% of Boomers do. While only 35% of Boomers and 64% of Xers think its appropriate to befriend a colleague on a social networking

site, 91% of Gen Y workers do.


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Technology Overall

Q14i There is a clear generation gap at my workplace


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Base size: Total =700Legal Professionals = 250White Collar Professionals= 450

A clear majority (57%) of professionals agree that a generation gap exists in theirworkplace. There is minimal difference between the two sectors.

57% 57 % 56%

Q14i. There is a clear generation gap at my workplacewhen it comes to adopting and using new technology andapplications

57 %57 %


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Q14i. There is a clear generation gap at my workplace when itcomes to adopting and using new technology and applications

Perceptions of a generation gap regarding technology appear significantly influenced byage with Gen Y far likelier to cite than Boomers .

Base size: Baby Boomers = 275Gen X = 275Gen Y= 150

:Significantly lower than other generations:Significantly higher than other generations

51 %57%

69 %

Q14j. Email, PDAs, texting and Blackberry are methods of


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Although a clear majority reject this hypothesis, a perhaps surprisingly high minority (43%)agree. Men are more likely to concur (45% vs. 39% of women) as are White Collar (46%vs. 39% Legal) .

Base size: Total =700Legal professionals = 250White Collar Professionals= 450

43 %39%

46%

:Significantly higher than other generations

Q14j. Email, PDAs, texting and Blackberry are methods ofcommunication, but the discussions are disjointed and noteffective

Q14j. Email, PDAs, texting and Blackberry are methods of


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While generational attitudes appear reasonably uniform, White Collar Baby Boomers (54%) and Legal Sector Generation Y (62%) seem more likely to perceive these newcommunication technologies as ineffective.


:Significantly higher than other generations :Significantly lower than other generations

47%

38 %44 %

Q14j. Email, PDAs, texting and Blackberry are methods ofcommunication, but the discussions are disjointed and noteffective

Q17. Has the following become easier or more difficult as


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Base size: Total =700Legal professionals = 250White Collar Professionals=450

All segments overwhelmingly agree that new technologies provide improved information reception, better

information management, enhanced research potential and enable overall improvements in productivity.However, although a clear majority supports the other propositions, there is a significant minority resistant toclaimed benefits in building professional relationships, improving billing times and attracting new business.

:Significantly higher than the other sector

Q ga result of new technology and software applications?Summary Much/Somewhat Easier

Q17. Has the following become easier or more difficult as a


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:Significantly higher than baby boomers

With regard to attracting new business, Baby Boomers are clearly less enthusiastic about thebenefit of new technologies (almost half reject the proposition). White Collar Boomers are alsosignificantly less likely to cite the building of professional relationships or billing benefits.

:Significantly lower than other generations


Q gresult of new technology and software applications?Summary Much/Somewhat Easier

Q18A. New technology and software can compromise the


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Almost three-quarters of Legal professionals feel that new technologies present some risk toconfidentiality and security (one in 5 strongly agree). Concern emanates most notably fromGen Y and Boomers and is more likely among men (77% vs. 65% of women).



73%78 % 79 %

66 %

gy pconfidentiality and security of the legal professionAmong Legal Profession

Q18B. The legal profession is maximizing the utilization of


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About 7 in 10 legal practitioners agree that their profession is achieving maximum benefitfrom available technologies with Gen Y most and Boomers least positive. By a sizeablemargin (82% vs. 66%), women are also more positive than men.

:Significantly lower than other generationsBase size: Baby Boomers = 100Gen X = 100Gen Y= 50

71 %65 %

70 %

87 %

Q g p gavailable technologies and softwareAmong Legal Profession


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Hardware/Technology Device Usage andits Effect on Workplace Productivity


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Base size: Total =700Legal professionals = 250White Collar Professionals=450

Over 6 in 10 professionals use both a desktop and a laptop computer. Among those usingonly one type of device, desktops outweigh laptops by almost three to one. Boomers ,particularly in the Legal Sector, are significantly more likely to solely use desktops.


Q7. Which of the following do you use?

Q7 Whi h f h f ll i d ?


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Boomers are significantly more likely to use only a desktop computer than their youngercolleagues.



Q7. Which of the following do you use?

Q8. During an average workday, how many hours wouldi h d i ?


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Base size: Total =700 Baby Boomers = 275Legal Professionals = 250 Gen X = 275White Collar Professionals=450 Gen Y = 150

Professionals claim over seven hours daily PC use - longer than combined use of otherdevices. Perceptions of PDA and/or cell phone use are also relatively high while otherdevices are significantly less used.Perhaps partly a reflection of their seniority, Boomers cite significantly less time using alldevices except personal computers. Gen Y claims to be the heaviest device users overall.

:Significantly higher than the other sector/generation

Total Legal Sector White Collar

SectorBaby Boomer Gen X Gen Y

A personalcomputer 7.6 7.0 8.0 7.0 7.8 8.5A PDA, blackberryor another smartphone

1.9 2.1 1.71.1 1.7 4.0

A mobile phone 2.5 2.3 2.7 1.6 2.5 4.9A fax machine 1.1 1.4 0.9 0.5 1.0 2.6

Typewriter 0.5 0.7 0.4 0.1 0.4 1.4Pager 0.7 0.8 0.6 0.2 0.6 1.8


you estimate that you spend using?Mean Summary Hours Per Day

Q19. How frequently do you use your cell phone, PDA ort h h Bl kb i th t ?


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6 in 10 legal professionals state that they never use PDA type devices in the courtroom with

only 1 in 7 citing frequency of usage.Nevertheless, there is a sharp divergence among segments. Over three quarters ofBoomers never use them; while this falls to around half among Gen X and about one-quarter among Gen Y legal professionals. Men are also less likely than women to use thesedevices.

:Significantly lower than other generationsBase size: Baby Boomers = 100Gen X = 100Gen Y= 50


15% 15 %

46 %

4%

smartphone such as a Blackberry in the courtroom?Among Legal Profession

Q14. How strongly do you agree or disagree with the following


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While new technology tools are overwhelmingly perceived to enhance productivity and

communications, there is also a perceived downside. Negativity is focused chiefly upon aperception of never switching off (confirmed by approximately 7 in 10 respondents) and by anapparent replacement of personal contact with colleagues (cited by 6 in 10).

In addition, more than half (55%) fear new technology encourages too much multi -tasking , a figurehighest among Legal Sector Gen Y (62%) . Nevertheless, the overall patterns of both positive and

negative perception are relatively consistent across all sub-groups.




Personal devices, such as Blackberriesencourage too much multi-tasking.

55% 54% 56% 58% 53% 53%

Devices, such as laptops, PDAs andmobile phones make people significantlymore productive.

88% 90% 87% 86% 91% 86%

Devices, such as PDAs and mobile phonesconfuse workplace communications.

33% 32% 34% 33% 34% 32%

Personal devices such as Blackberries andpagers mean I never really get to switchoff my work responsibilities after hours.

71% 74% 69% 66% 77% 72%

I spend more time communicating withmy co-workers through email or on thephone than I do face to face.

63% 56% 67% 59% 65% 69%



statements about new technology, tools, websites and software atwork? Percentage Agree

Q15. Using a laptop or PDA (e.g. Blackberry) during in-person meetings maybe considered as


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Approximately two-thirds of respondents agree that using technology tools during a meetingis both impolite and distracting . Legal Gen Y professionals are least likely to concur withthis hypothesis (46%), while their Gen X colleagues are most likely to agree (three-quartersciting distracting and 83% impolite ). Boomers are also more likely to be hostile, particularly inthe Legal Sector.Only around a quarter feel that in-meeting use of these tools makes people more efficient andproductive or is unavoidable with only one in 5 citing the tools as essential .Overall, legal professionals are more inclined to agree that technology tools areimpolite / distracting in meetings yet more likely to find them efficient and unavoidable .




Impolite 66% 72% 62% 67% 68% 57%Distracting 63% 70% 59% 68% 64% 49%

Productive 27% 27% 28% 20% 33% 35%

Efficient 25% 29% 23% 17% 30% 35%

Unavoidable 23% 28% 19% 17% 29% 21%

Essential 20% 18% 21% 11% 24% 32%

None of these 2% 2% 2% 2% 2% 3%

:Significantly lower than other generationsBase size: Total =700 Baby Boomers = 275Legal Professionals = 250 Gen X = 275White Collar Professionals=450 Gen Y = 150

person meetings maybe considered asPercentage Agree


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Software Usage and Its Effect onWorkplace Productivity

Q9. During an average workday, how many hours would youestimate that you spend using each of the following applications?


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Most professionals claim they spend a significant number of hours each day using anemail/calendar program, an Internet browser and Microsoft Office. In contrast, instantmessaging programs are significantly less used ( never by a clear majority of Baby Boomers ).Browsing is widely utilized across sectors and segments, but Microsoft Office is of greatersignificance within the Legal Sector, while other professionals are notably heavier users ofinstant messaging programs.

Boomers spend less time on all these applications, especially in comparison to Gen Y .


Total Legal Sector White Collar Sector Baby Boomer Gen X Gen Y

An email and calendarprogram (e.g. Microsoft

Outlook)

4.2 3.8 4.4 3.3 4.5 5.4

An Internet browser(e.g. Internet Explorer)

5.3 4.7 5.7 4.6 5.3 6.9

An instant messagingprogram (e.g. AIM,MSN Messenger, ICQ)

1.9 1.3 2.2 1.0 2.3 3.1

Microsoft Office (e.g.Excel)

3.8 4.0 3.7 3.0 4.1 5.1



estimate that you spend using each of the following applications?Mean Summary Hours Per Day

Q11. Which of the following software have you used duringwork hours?


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There is relatively moderate usages of applications, such as audio visual programs, withover one-third claiming no usage (rising to almost half among Boomers ).

The White Collar segment makes greater use of all programs, particularly photo editing andmovie making.



Sector

Baby Boomer Gen X Gen Y

Music playing programs 49% 47% 49% 35% 60% 58%

Video playing programs 39% 34% 42% 25% 49% 51%

Photo editing programs 34% 27% 39% 28% 35% 49%

Gaming programs 24% 21% 25% 14% 28% 39%

Movie maker programs 12% 7% 15%9% 12% 20%

None of the above 35% 37% 34% 44% 28% 26%


work hours?Percentage Used

Q10. How many emails do you receive in an


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Base size: Total = 700Legal Professionals = 250White Collar Professionals=450

With around half of the total survey claiming 30+ emails received per working day, thereappears to be more utilization within the Legal Sector. Only one in 25 reported receipt of5 or less emails in a typical workday.

:Significantly higher than other sector :Significantly lower than other sector

average workday?

Q10. How many emails do you receive in an


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Gen Y Professionals report receipt of considerably fewer workday emails than theirolder colleagues. This possibly reflects their on average less senior positions, a greaterseparation of personal/ work usage, and more reliance on text messaging.



average workday?

Q14e. Communications software, such as email andi i i f i l d


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Base size: Total =700Legal Professionals = 250White Collar Professionals=450

43% of the respondents agree that communications software leads to informationoverload. This perception rises to around half of Boomers and Gen Y Legalprofessionals.

43 % 42% 43 %

instant messaging creates information overload.

Q14e. Communications software, such as email andi t t i t i f ti l d


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Boomers appear notably more concerned about information overload than generation X.



47%38 %

44 %

instant messaging creates information overload.


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Internet Usage and Its Effect onWorkplace Productivity

Q12. How many times do you access the followingsites during a typical workday?- Percentage of zero


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A majority report zero access to information databases (53 %), net forums (62%), multimediasharing (64%), social networking (68%) and blogs (70%) in a typical working day. Conversely,only a minority do not use search-engines (6%), personal email (11%) and news sites (21%).Almost two-thirds use search engines 5 or more times per day, while around 1 in 6 accessinformation databases as regularly.Boomers report using all types of databases less often, a trend prevalent across the technology

tools spectrum.




Information database 53% 30% 67% 61% 49% 43%

A search engine 6% 5% 6% 7% 4% 5%

A social networking site 68% 71% 66% 86% 61% 38%

A news site 21% 16% 24% 30% 14% 15%

Blogs 70% 77% 67% 81% 64% 58%

Internet Forums 62% 72% 56% 73% 54% 53%

Your personal e-mailaccount

11% 11% 11% 14% 9% 5%

A multimedia sharing site 64% 68% 62% 76% 55% 55%


:Significantly higher than the other sector/generations

access

Q12. How many times do you access the followingsites during a typical workday?- Mean Summary


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Information databases are accessed significantly more by Legal professionals (60% use vs. only28% in the White Collar segment). Boomers tend to use these databases less often, as well assearch engines, social networking sites, blogs and multimedia sharing sites.



Information database 2.3 3.6 1.6 1.5 3.1 2.8

A search engine 9.9 8.5 10.7 7.6 11.9 11.2

A social networking site 1.2 0.8 1.3 0.4 1.5 2.3

A news site 3.2 3.2 3.3 2.6 4.0 3.2

Blogs 0.9 0.8 1.0 0.5 1.1 1.6Internet Forums 1.6 0.8 2.1 1.4 1.7 2.1

Your personal e-mailaccount 9.4 9.8 9.2 8.5 10.2 10.1

A multimedia sharing site 1.0 0.9 1.1 0.7 1.2 1.5



:Significantly higher than the other sector/generations

Hours Per Day

Q13. Has the following increased or decreased yourproductivity?


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Professionals using the tools overwhelmingly agree that internet search engines (70 %concur) as well as personal email accounts (37 %) and information databases (33 %) haveboosted their productivity. Support for these tools is notably higher in the Legal Sector. Theother tools listed are considered by either a majority or virtually half to have no impact on theefficiency of the workplace.Significantly , Internet forums are rated higher by non -Legal professionals. Except of thepersonal email account cited a bit more often, Boomers are less likely to cite most of the toolsas increasing productivity comparing to other generations.




An Internet information

database33% 55% 20% 28% 38% 35%

A search engine 70% 76% 66% 69% 72% 67%

A social networking site 8% 5% 9% 4% 10% 13%

A news site 28% 23% 31% 24% 31% 30%

Blogs 10% 6% 12% 6% 14% 9%Internet Forums 16% 5% 23% 10% 21% 21%

Your personal email account 37% 39% 36% 41% 34% 35%

A multimedia sharing site 7% 4% 10% 6% 9% 8%



Percentage Increase of total respondents

Q14d. Social networking sites, such as Facebook,MySpace inappropriately blur the lines between


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Approximately 7 in 10 of the total sample believe that social networking sites caninappropriately blur the distinction between personal and professional lives (with one-thirdstrongly agreeing).


70% 68 % 72 %

peoples personal and professional lives

Q14d. Social networking sites, such as Facebook,MySpace inappropriately blur the lines between


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While Boomers and Gen X professionals consistently registering around these averages, Gen Y is sharply polarized between Legal (agree most) and White Collar segments (concur least).Gen Y tends to less strongly perceive the boundary of social networking sites comparing totheir older peers.

:Significantly lower than the other generations

71% 72 %65%

peoples personal and professional lives

Q14g. The Internet contributes to a decline inworkplace productivity


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Approaching 4 in 10 of all respondents believe the Internet can decrease workplaceproductivity (although only around a fifth of these strongly believes). While over half of Gen X and Gen Y Legal professionals are in agreement, only 3 in 10 of their Boomer colleaguesconcur. In addition, only a mere one-third of their White Collar counterparts agree with thisposition.

39 %43%

37 %

workplace productivity


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Etiquette

Q14f. PDAs and mobile phones contribute to thedecline of proper workplace etiquette


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About 6 in 10 agree that PDAs and mobile phones have led to a decline of proper etiquettein the workplace. Both sets of Boomers and L egal Gen Y are more inclined to accept thisposition, with White Collar Boomers particularly likely to feel strongly .


59 %60%62 %

dec e o p ope wo p ace et quette

Q14f. PDAs and mobile phones contribute to thedecline of proper workplace etiquette


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Boomers , especially in the White Collar sector, are most likely to perceive PDAs andmobiles as detrimental to workplace etiquette.

:Significantly higher than other generations:Significantly lower than other generations


69 %

57 %

47 %

p p p q

Q16. How acceptable do you feel each of thefollowing is?Percentage Very/Somewhat Acceptable


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Total Legal Sector White Collar Sector Baby Boomer Gen X Gen Y

Using multimedia for importantpresentations

94% 94% 93% 91% 97% 92%

Looking up information on a client orcandidate on an Internet searchengine

90% 95% 87% 88% 93% 88%

Listening to an online radio stationduring work

73% 74% 73% 63% 81% 84%

Sending a text or an instant messageto a client's cell phone or mobiledevice

71% 71% 71% 72% 76% 59%

Listening to your portable musicplayer during work

65% 65% 65% 60% 69% 72%

Using work technology and softwareto perform personal task

59% 62% 56% 51% 67% 59%

To befriend a colleague on a socialnetworking site 55% 54% 56% 38% 66% 76%

Checking non-work related Internetsites during work

55% 60% 52% 48% 62% 58%

Blogging about work related issues 36% 36% 36% 28% 42% 43%To befriend a client on a socialnetworking site

36% 31% 39% 24% 44% 47%

Most of these activities are considered at least somewhat acceptable by a clear majority. Using multimedia formats for presentations and webresearch of clients or candidates are overwhelmingly acceptable, with 7 in 10 supporting online radio listening and messaging clients. All buttwo of the remaining activities are also acceptable to a majority, including (unsurprisingly?) non-work related surfing. Only two activities are notideal by most including, conducting blogs about work related issues and befriending clients on social networking sites.

In general, Legal Professionals are relatively more likely to consider many of these activities acceptable, while Baby Boomers tend to considerthem less acceptable vs. other segments (presumably a reflection of more senior positions).

:Significantly higher than the other sector :Significantly lower than other generations

Percentage Very/Somewhat Acceptable


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Appendix

Q3. Which of the following best describes the sectorin which you are currently employed? Total


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Q3. Which of the following best describes the sectorin which you are currently employed? White CollarProfessionals


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Base size: Total =450White Collar Professionals=450

Professionals

Documents

LexisNexis Technology Gap Survey 4 09