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Leveraging Team Productivity
Sheila Veuleman, VPSKen Alexander, LHA
What Defines a Team?
• two or more draft animals harnessed to the same vehicle or implement–Merriam Webster
What Defines a Team?
• A group of people with different skills and different tasks, who work together on a common project, service, or goal, with a meshing of functions and mutual support.–Washington University Business School (via Google)
What Defines a Team?
Team Goals
• Home• Brain• Heart• Courage• Broom…..
Team Foundation
• Knowledge• Attitude• Performance
Team Foundation
• Knowledge–Shared Mental Model•Are we on the same page?•Go find the wizard-get Dorothy
home!•Used collective knowledge
Team Foundation
• Attitude–Mutual Trust• They believed in each other
–Team Orientation• “All for one, one for all”• Encouraged each other
Team Foundation• Performance -5 Elements–Adaptability• “Go get the broom”- adjusted for an
interim goal –Accuracy• Follow the yellow brick road• Dorothy asked Scarecrow for directions-
didn’t guess– Productivity• Every waking hour spent trying to obtain
the goal. But took time for themselves
Team Foundation• Performance-5 Elements–Efficiency•Didn’t waste time•Didn’t get sidetracked
–Safety•Watch out for flying monkeys!!
Other Elements of a Productive Team
• Leadership• Situation Monitoring• Mutual Support• Communication
VPS Team Goals
• Case Completion• IRR Completion and Review• Quality Team audits• Team meetings
In Summary…..
• Commitment• Collaboration • Communication• Celebration
Achieving & Sustaining Goals
“Creating and Sustaining Performance Excellence Depends Upon A Conscious Choice …& Discipline.”
-David Fox
Achieving & Sustaining Goals
“Leaders get the behavior they exhibit and they tolerate.”
-Jim Collins
The Moral of the Story….
You’ve always had the power my dear; you’ve only had to learn it for yourself.
-Glinda
Thank You!Sheila Veuleman, Quality Analyst II
Virtual PICU SystemsE-mail: [email protected]
Ken Alexander, Vice PresidentLouisiana Hospital Association
E-mail: [email protected]
