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Wal-Mart Stores, Inc. (NYSE: WMT)
18th Annual Meeting for the Investment Community
Rollin Ford
Chief Information Officer
Leverage
Wal-Mart Stores, Inc. (NYSE: WMT) 1
SVP, Global Business Process
Rick Webb
EVP, Information Systems
Karenann Terrell
SVP, Walmart U.S.
Jeff McAllister
VP, Sam’s Club
Ami Spivey
SVP, Shared Services
Greg Au
Leadership team
SVP, International
Gary Maxwell
Wal-Mart Stores, Inc. (NYSE: WMT) 2
Global Process ISD Shared
Services
Creating the next generation of leverage
Common metrics: ROI, SG&A reduction, customer satisfaction
Leverage is built through building organization efficiencies
Productivity, leverage, efficiency, returns
Wal-Mart Stores, Inc. (NYSE: WMT) 3
Walmart Sam’s International
Working across business pillars
Leveraging global process
Wal-Mart Stores, Inc. (NYSE: WMT) 4
Building on our history, leveraging our
processes
Logistics
• Process engineering discipline
• Measured results
Stores & Clubs
• Expanded best practices to store / club processes
• Enhanced process discipline
Global Process
• Roll out standard practices globally
• Reduce costs / improve consistency
Building the talent pipeline Delivering efficiency
Wal-Mart Stores, Inc. (NYSE: WMT) 5
• Build global process
capabilities that lower SG&A
• Build a library of best practices
for all markets
• Connect process engineering
global talent
• Measured accountability
Connecting and leveraging globally
Global
Process
Team
Wal-Mart Stores, Inc. (NYSE: WMT) 6
Standardize store
processes
Grow
sales
Grow
sales
Operate
for less Buy for
less
Sell for
less
Focus on workforce management
Optimize supply
chain
Leverage
emerging
technology
Improve associate
productivity
Wal-Mart Stores, Inc. (NYSE: WMT) 7
The success of leverage
Wal-Mart Stores, Inc. (NYSE: WMT) 8
Aisle Locator EPC My Guide
Scheduling Inventory management
Leveraging SG&A with process innovation
Wal-Mart Stores, Inc. (NYSE: WMT) 9
Innovation in “No Touch”
Wal-Mart Stores, Inc. (NYSE: WMT) 10
Innovation in “No Touch”
Wal-Mart Stores, Inc. (NYSE: WMT) 11
Innovation in the checkout experience
Wal-Mart Stores, Inc. (NYSE: WMT) 12
Technology driving competitive advantage
Wal-Mart Stores, Inc. (NYSE: WMT) 13
Store of the Future
Analytics Multi-
Channel
Technology
Powering
Walmart
Innovation for service
Technology driving competitive advantage
Wal-Mart Stores, Inc. (NYSE: WMT) 14
Store of the Future
Analytics Multi-
Channel
Technology
Powering
Walmart
Innovation for service
Technology driving competitive advantage
Wal-Mart Stores, Inc. (NYSE: WMT) 15
Store of the Future
Analytics Multi-
Channel
Technology
Powering
Walmart
Innovation for service
Technology driving competitive advantage
Wal-Mart Stores, Inc. (NYSE: WMT) 16
Store of the Future
Analytics Multi-
Channel
Technology
Powering
Walmart
Innovation for service
Creating the next generation of leverage
Global Process
Process consistency to
enable …
Identify productivity gains of 100 bps
ISD
… global, common & local systems supporting …
Innovate to drive efficiency
Shared Services
… shared services across the globe
Benefit from scale
Wal-Mart Stores, Inc. (NYSE: WMT) 17
Wal-Mart Stores, Inc. (NYSE: WMT)
18th Annual Meeting for the Investment Community
Wal-Mart Stores, Inc. (NYSE: WMT) 18
