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S M A R T E R S T E P S T O S U C C E S S
INFORMATION BOOKLET
LEVEL 3APPRENTICESHIP
INFRASTRUCTURE TECHNICIAN
INFORMATION SHEET | LEARNER JOURNEY | STANDARD SPECIFICATION |END-POINT ASSESSMENT REQUIREMENTS
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
What we offer
Learning Curve Group can provide a blend
of qualifications, resources and support
materials to deliver a bespoke apprenticeship
programme that meets the needs of the
employer and the apprentice.
Each apprentice will have a designated
Talent Coach to support them throughout
the apprenticeship programme.
End-Point Assessment
This is carried out using a range of
assessment tools, including a portfolio of
evidence, completion of a synoptic project
and an interview.
Progression opportunities
This apprenticeship is recognised for
entry onto the Register of IT technicians,
confirming SFIA Level 3 professional
competence. Those completing this
apprenticeship are eligible to apply for
registration.
Maths and English requirements
Apprentices without Level 2 English and
maths will need to achieve this level prior to
taking the End-Point Assessment.
Duration
This apprenticeship will take a minimum
of 15 months to complete, depending on
experience. Apprentices cannot undertake
the End-Point Assessment until they have
been on-programme for at least 12 months.
Meeting the Apprenticeship Standard
The main part of this apprenticeship
programme consists of on-the-job and off-
the-job training and assessment. This will
enable the apprentice to develop all of the
skills, knowledge and behaviours they need
to succeed in their work role and to satisfy
the requirements of the apprenticeship
standard.
Information Sheet
An Infrastructure Technician provides support to internal and external customers, helping them to
be productive when using technology to do their own jobs, by using tools to problem solve and
troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and
provides support when they need it, rectifying issues to maintain the organisation’s productivity.
Typical job roles include Help Desk Technician, First or Second Line Support, IT Infrastructure
Technician and Network Support.
Page 2
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
1. On-Programme Learning and Assessment
This component will consist of on-the-job and off-the-job training and development, as
well as regular assessment of knowledge, skills and behaviour outcomes. This model of
regular assessment is designed to give an ongoing indication of performance against
the final outcomes defined in the standard and to also prepare the apprentice for the
End-Point Assessment.
This component will involve:
∞ Apprentice – Carries out work as defined by their employer, selects evidence for
their portfolio from work carried out towards the end of their apprenticeship, and
passes the tests for underpinning knowledge and understanding.
∞ Employer – Creates opportunities for the apprentice to carry out work and produce
outcomes; confirms that apprentice is ready for End-Point Assessment.
∞ Training Provider – Maps and assesses work against the apprenticeship standard,
helps apprentice select evidence for their summative portfolio, and confirms
readiness for End-Point Assessment.
What makes up the Apprenticeship Standard?This apprenticeship is made up of three components:
1. On-Programme
Learning and Assessment
Technical knowledge and understanding is
developed and assessed on-programme, through a combination of Ofqual-
regulated knowledge modules and specified
vendor/professional qualifications.
Technical competencies and behaviours will also be assessed within the apprentice’s work role and mapped against
the requirements of the apprenticeship standard.
2. Gateway
Component
Following the period of on-
programme learning and assessment, a
decision will be made as to whether the
apprentice is ready to move into the End-Point Assessment
phase.
This decision will be made by the
employer and the training provider,
based on their monitoring of the
apprentice’s progress.
3. End-PointAssessment
This is a final assessment of all of
the requirements set out in the
apprenticeship standard, including
competencies, knowledge and
behaviours.
Page 3
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Throughout this period of on-programme learning and assessment, apprentices must achieve
one knowledge module or vendor/professional qualification1 from each of the five sections in
the list below:
Ofqual-Regulated Knowledge Modules/Vendor or Professional Qualifications
Section 1 ∞ Knowledge Module 1: Networking and Architecture (for Level 3 Infrastructure Technician Apprenticeships)
∞ CCNA 1
∞ MTA Network Fundamentals
∞ Network +
∞ A +
∞ CIW Network Technology Associate
Section 2 ∞ Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships)
∞ CCNA Security
∞ MCP Managing and Maintaining Windows 8
∞ MCP Configuring Windows 8
∞ MTA Mobility and Devices Fundamentals
∞ Security +
∞ Mobile +
∞ CIW – Internet Business Associate
∞ CIW – Mobile Application Development
Section 3 ∞ Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)
∞ MTA Server Admin
∞ Enabling Office 365 Services
∞ Enabling Office 365 Identities and Requirements
∞ MTA Cloud Fundamentals
∞ Install Configure Windows Server 2012
∞ Administration of Windows Server 2012
∞ Configure Advanced Windows Server 2012 Services
Section 4 ∞ Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships)
∞ MTA Software Development Fundamentals
∞ App Development
Section 5 ∞ Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships)
∞ CIW – Internet Business Associate
∞ ITIL Foundation Level
1 Or their direct replacement
Page 4
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
2. Gateway Component
The line manager (employer) will make the decision as to when the apprentice is ready
for their End-Point Assessment, based on the apprentice meeting the requirements of
the standard, holding a portfolio to evidence this and performing competently in their
role. This decision will be supported by input from the training provider.
In order to successfully pass through the Gateway to attempt their End-Point
Assessment, apprentices must have:
∞ Achieved all five knowledge modules and/or vendor or professional qualifications,
as set out in the apprenticeship standard
∞ Compiled a portfolio of evidence in readiness for End-Point Assessment
∞ Obtained an employer reference
∞ Achieved Level 2 maths and English
3. End-Point Assessment
Following successful completion of the Gateway component, the training provider will
submit the candidate’s details to the independent assessment organisation (which will
have been chosen by the employer). The End-Point Assessment can then take place.
Page 5
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
End-Point Assessment
The End-Point Assessment includes an assessment of all of the requirements set out
in the apprenticeship standard, including competencies, knowledge and behaviours.
It will take place in the final few months of the apprenticeship programme, using the
following four assessment methods:
1. Summative Portfolio
The portfolio will provide evidence against the totality of the apprenticeship standard,
based on the apprentice’s application of knowledge, competence and behaviours in
the work environment.
The evidence should be based on real work projects or outputs. The evidence can be
supplemented with the following:
∞ Performance reports
∞ Reflective accounts by the apprentice
∞ Expert witness testimony
∞ Customer feedback
2. Synoptic Project
This is a pre-defined business-related project, undertaken away from the day-to-day
workplace (in a controlled environment). It will typically take three working days to
complete.
The project will provide evidence against a selected set of knowledge, competencies
and behaviours.
3. Employer Reference
The employer will be asked to provide a reference, setting out their views of the quality
of the apprentice’s work.
4. Interview
The interview is a structured discussion between the apprentice and the independent
assessor, focusing on the summative portfolio and the synoptic project. This discussion
will be used to gather further evidence and/or to explore in more detail the evidence
that has been provided in the portfolio and the project.
Page 6
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
All apprentices will have access to Smart Assessor e-portfolio software, which will allow
the apprentice to:
∞ Work through useful learning resources and support materials, designed to guide
the development of relevant skills, knowledge and behaviours.
∞ Quickly and easily compile a portfolio of evidence in readiness for their End-Point
Assessment.
Page 7
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rog
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Ski
lls:
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lish
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Ski
lls:
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rse c
om
ple
tion
35
% c
ou
rse c
om
ple
tion
Pag
e 1
0
Mo
nth
6 –
Sit
e V
isit
Form
al r
evi
ew
betw
een
ap
pre
ntic
e, e
mp
loye
r an
d T
alen
t C
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n r
ead
iness
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r G
atew
ay
Revi
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d r
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rd p
rog
ress
ag
ain
st t
he a
pp
ren
ticesh
ip s
tan
dar
d (u
sin
g S
MA
RT
)
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d d
iscu
ss p
rog
ress
(u
sin
g S
MA
RT
) in
th
e f
ollo
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g a
reas
:
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den
ce
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en
ce u
plo
aded
to
SM
AR
T
Revi
ew
an
d u
pd
ate IL
P, a
nd
up
load
to
SM
AR
T
Revi
ew
an
y ac
tion
s se
t o
n S
MA
RT
Up
dat
e a
nd
veri
fy 2
0%
off
-th
e-j
ob
tra
inin
g lo
g
Facili
tate
teac
hin
g a
nd
lear
nin
g, r
ele
van
t to
Sch
em
e o
f W
ork
an
d IL
P
Pla
n r
ele
van
t as
sess
men
ts t
o b
e c
arri
ed
ou
t o
n n
ext
vis
it fo
r p
ort
folio
of
evi
den
ce
Dis
cu
ss E
nd
-Po
int
Ass
ess
men
t p
rocess
an
d a
ssig
n t
eac
hin
g a
nd
lear
nin
g t
asks
to
en
sure
read
iness
Co
ach
ing
an
d m
en
tori
ng
fo
r E
nd
-Po
int
Ass
ess
men
t
Stu
dy
tow
ard
s M
TA C
lou
d F
un
dam
en
tals
∞C
om
ple
te p
ractic
e t
est
to
dete
rmin
e s
tart
po
int
∞Se
t p
roje
ct
bri
ef
to b
e c
om
ple
ted
Mo
nth
7 –
Rem
ote
Tea
chin
g a
nd
Lea
rnin
g
Rem
ote
ass
ess
men
t b
y p
ho
ne, w
eb
inar
, Sky
pe, e
tc
Revi
ew
an
d d
iscu
ss p
rog
ress
(u
sin
g S
MA
RT
) in
th
e f
ollo
win
g a
reas
:
∞P
ort
folio
of
evi
den
ce
∞E
vid
en
ce u
plo
aded
to
SM
AR
T
Revi
ew
an
d u
pd
ate IL
P, a
nd
up
load
to
SM
AR
T
Revi
ew
an
y ac
tion
s se
t o
n S
MA
RT
Up
dat
e a
nd
veri
fy 2
0%
off
-th
e-j
ob
tra
inin
g lo
g
Facili
tate
teac
hin
g a
nd
lear
nin
g, r
ele
van
t to
Sch
em
e o
f W
ork
an
d IL
P
Co
ach
ing
an
d m
en
tori
ng
fo
r E
nd
-Po
int
Ass
ess
men
t
Ch
eck
pro
gre
ss o
n M
TA C
lou
d F
un
dam
en
tals
co
urs
e
∞R
evi
ew
pra
ctic
e t
est
s sc
ore
s –
80
%+
, lear
ner
read
y to
sit
exa
m
∞A
ssig
n w
ider
lear
nin
g w
ork
bo
ok
Fun
ctio
nal
Ski
lls:
∞M
ath
em
atic
s an
d E
ng
lish
teac
hin
g a
nd
lear
nin
g
Fun
ctio
nal
Ski
lls:
∞M
ath
em
atic
s an
d E
ng
lish
teac
hin
g a
nd
lear
nin
g
∞M
ath
em
atic
s an
d E
ng
lish
sam
ple
test
s
42
% c
ou
rse c
om
ple
tion
49
% c
ou
rse c
om
ple
tion
Pag
e 1
1
Mo
nth
8 –
Sit
e V
isit
Tale
nt
Co
ach
to
dis
cuss
pro
gre
ss o
f ap
pre
ntic
e w
ith li
ne m
anag
er
(co
mp
lete
w
itness
test
imo
nie
s w
here
rele
van
t) a
nd
up
load
evi
den
ce t
o S
MA
RT
Revi
ew
an
d r
eco
rd p
rog
ress
ag
ain
st t
he a
pp
ren
ticesh
ip s
tan
dar
d (u
sin
g S
MA
RT
)
Revi
ew
an
d d
iscu
ss p
rog
ress
(usi
ng
SM
AR
T) i
n t
he f
ollo
win
g a
reas
:
∞P
ort
folio
of
evi
den
ce
∞Evi
den
ce u
plo
aded
to
SM
AR
T
Revi
ew
an
d u
pd
ate IL
P, a
nd
up
load
to
SM
AR
T
Revi
ew
an
y ac
tion
s se
t o
n S
MA
RT
Up
dat
e a
nd
verif
y 20
% o
ff-t
he-j
ob
tra
inin
g lo
g
Faci
litat
e t
eac
hin
g a
nd
lear
nin
g, r
ele
van
t to
Sch
em
e o
f W
ork
an
d IL
P
Pla
n r
ele
van
t as
sess
men
ts t
o b
e c
arrie
d o
ut
on
next
vis
it fo
r p
ort
folio
of
evi
den
ce
Dis
tan
ce t
rave
lled
qu
est
ion
nai
re (m
id-p
oin
t)
Dis
cuss
En
d-P
oin
t A
ssess
men
t p
roce
ss a
nd
ass
ign
teac
hin
g a
nd
lear
nin
g t
asks
to
en
sure
read
iness
Co
ach
ing
an
d m
en
torin
g f
or
En
d-P
oin
t A
ssess
men
t
Stu
dy
tow
ard
s B
CS
Co
din
g a
nd
Lo
gic
Exa
m:
∞C
om
ple
te p
ract
ice t
est
to
dete
rmin
e s
tart
po
int
∞Se
t p
roje
ct b
rief
to b
e c
om
ple
ted
Mo
nth
9 –
Sit
e V
isit
Form
al r
evi
ew
betw
een
ap
pre
ntic
e, e
mp
loye
r an
d T
alen
t C
oac
h o
n r
ead
iness
fo
r G
atew
ay
Revi
ew
an
d r
eco
rd p
rog
ress
ag
ain
st t
he a
pp
ren
ticesh
ip s
tan
dar
d (u
sin
g S
MA
RT
)
Revi
ew
an
d d
iscu
ss p
rog
ress
(usi
ng
SM
AR
T) i
n t
he f
ollo
win
g a
reas
:
∞P
ort
folio
of
evi
den
ce
∞Evi
den
ce u
plo
aded
to
SM
AR
T
Revi
ew
an
d u
pd
ate IL
P, a
nd
up
load
to
SM
AR
T
Revi
ew
an
y ac
tion
s se
t o
n S
MA
RT
Up
dat
e a
nd
verif
y 20
% o
ff-t
he-j
ob
tra
inin
g lo
g
Faci
litat
e t
eac
hin
g a
nd
lear
nin
g, r
ele
van
t to
Sch
em
e o
f W
ork
an
d IL
P
Pla
n r
ele
van
t as
sess
men
ts t
o b
e c
arrie
d o
ut
on
next
vis
it fo
r p
ort
folio
of
evi
den
ce
Dis
cuss
En
d-P
oin
t A
ssess
men
t p
roce
ss a
nd
ass
ign
teac
hin
g a
nd
lear
nin
g t
asks
to
en
sure
read
iness
Co
ach
ing
an
d m
en
torin
g f
or
En
d-P
oin
t A
ssess
men
t
Stu
dy
tow
ard
s B
CS
Co
din
g a
nd
Lo
gic
Exa
m:
∞C
om
ple
te p
ract
ice t
est
to
dete
rmin
e s
tart
po
int
∞Se
t p
roje
ct b
rief
to b
e c
om
ple
ted
Fun
ctio
nal
Ski
lls:
∞M
ath
em
atic
s an
d E
ng
lish
teac
hin
g a
nd
lear
nin
g
∞M
ath
em
atic
s an
d E
ng
lish
test
s
Fun
ctio
nal
Ski
lls:
∞M
ath
em
atic
s an
d E
ng
lish
teac
hin
g a
nd
lear
nin
g
∞M
ath
em
atic
s an
d E
ng
lish
resi
ts
∞C
om
ple
tion
2
56
% c
ou
rse c
om
ple
tion
63
% c
ou
rse c
om
ple
tion
2 A
s th
is is
a L
eve
l 3 a
pp
ren
ticesh
ip, a
pp
ren
tices
mu
st a
ch
ieve
Leve
l 2 E
ng
lish
an
d M
ath
em
atic
s b
efo
re t
hey
can
pas
s th
rou
gh
th
e g
atew
ay t
o E
nd
-Po
int
Ass
ess
men
t.
Pag
e 1
2
Mo
nth
10
– S
ite
Vis
it
Tale
nt
Co
ach
to
dis
cu
ss p
rog
ress
of
app
ren
tice w
ith li
ne m
anag
er
(co
mp
lete
w
itness
test
imo
nie
s w
here
rele
van
t) a
nd
up
load
evi
den
ce t
o S
MA
RT
Revi
ew
an
d r
eco
rd p
rog
ress
ag
ain
st t
he a
pp
ren
ticesh
ip s
tan
dar
d (u
sin
g S
MA
RT
)
Revi
ew
an
d d
iscu
ss p
rog
ress
(u
sin
g S
MA
RT
) in
th
e f
ollo
win
g a
reas
:
∞P
ort
folio
of
evi
den
ce
∞E
vid
en
ce u
plo
aded
to
SM
AR
T
Revi
ew
an
d u
pd
ate IL
P, a
nd
up
load
to
SM
AR
T
Revi
ew
an
y ac
tion
s se
t o
n S
MA
RT
Up
dat
e a
nd
veri
fy 2
0%
off
-th
e-j
ob
tra
inin
g lo
g
Facili
tate
teac
hin
g a
nd
lear
nin
g, r
ele
van
t to
Sch
em
e o
f W
ork
an
d IL
P
Pla
n r
ele
van
t as
sess
men
ts t
o b
e c
arri
ed
ou
t o
n n
ext
vis
it fo
r p
ort
folio
of
evi
den
ce
Dis
cu
ss E
nd
-Po
int
Ass
ess
men
t p
rocess
an
d a
ssig
n t
eac
hin
g a
nd
lear
nin
g t
asks
to
en
sure
read
iness
Co
ach
ing
an
d m
en
tori
ng
fo
r E
nd
-Po
int
Ass
ess
men
t
Ch
eck
pro
gre
ss o
n B
CS
Co
din
g a
nd
Lo
gic
co
urs
e:
∞R
evi
ew
pra
ctic
e t
est
s sc
ore
s –
80
%+
, lear
ner
read
y to
sit
exa
m
∞A
ssig
n w
ider
lear
nin
g w
ork
bo
ok
Mo
nth
11
– R
emo
te T
each
ing
an
d L
earn
ing
Rem
ote
ass
ess
men
t b
y p
ho
ne, w
eb
inar
, Sky
pe, e
tc
Revi
ew
an
d d
iscu
ss p
rog
ress
(u
sin
g S
MA
RT
) in
th
e f
ollo
win
g a
reas
:
∞P
ort
folio
of
evi
den
ce
∞E
vid
en
ce u
plo
aded
to
SM
AR
T
Revi
ew
an
d u
pd
ate IL
P, a
nd
up
load
to
SM
AR
T
Revi
ew
an
y ac
tion
s se
t o
n S
MA
RT
Up
dat
e a
nd
veri
fy 2
0%
off
-th
e-j
ob
tra
inin
g lo
g
Facili
tate
teac
hin
g a
nd
lear
nin
g, r
ele
van
t to
Sch
em
e o
f W
ork
an
d IL
P
Co
ach
ing
an
d m
en
tori
ng
fo
r E
nd
-Po
int
Ass
ess
men
t
Stu
dy
tow
ard
s B
CS
Bu
sin
ess
Pro
cess
es
Exa
m:
∞C
om
ple
te p
ractic
e t
est
to
dete
rmin
e s
tart
po
int
∞Se
t p
roje
ct
bri
ef
to b
e c
om
ple
ted
70%
co
urs
e c
om
ple
tion
76%
co
urs
e c
om
ple
tion
Pag
e 1
3
Mo
nth
12
– S
ite
Vis
it
Form
al r
evi
ew
betw
een
ap
pre
ntic
e, e
mp
loye
r an
d T
alen
t C
oac
h o
n r
ead
iness
fo
r G
atew
ay
Revi
ew
an
d r
eco
rd p
rog
ress
ag
ain
st t
he a
pp
ren
ticesh
ip s
tan
dar
d (u
sin
g S
MA
RT
)
Revi
ew
an
d d
iscu
ss p
rog
ress
(u
sin
g S
MA
RT
) in
th
e f
ollo
win
g a
reas
:
∞P
ort
folio
of
evi
den
ce
∞E
vid
en
ce u
plo
aded
to
SM
AR
T
Revi
ew
an
d u
pd
ate IL
P, a
nd
up
load
to
SM
AR
T
Revi
ew
an
y ac
tion
s se
t o
n S
MA
RT
Up
dat
e a
nd
veri
fy 2
0%
off
-th
e-j
ob
tra
inin
g lo
g
Facili
tate
teac
hin
g a
nd
lear
nin
g, r
ele
van
t to
Sch
em
e o
f W
ork
an
d IL
P
Pla
n r
ele
van
t as
sess
men
ts t
o b
e c
arri
ed
ou
t o
n n
ext
vis
it fo
r p
ort
folio
of
evi
den
ce
Dis
cu
ss E
nd
-Po
int
Ass
ess
men
t p
rocess
an
d a
ssig
n t
eac
hin
g a
nd
lear
nin
g t
asks
to
en
sure
read
iness
Co
ach
ing
an
d m
en
tori
ng
fo
r E
nd
-Po
int
Ass
ess
men
t
Pre
par
atio
n f
or
EP
A –
Em
plo
yer
Refe
ren
ces
to b
e g
ath
ere
d
Stu
dy
tow
ard
s B
CS
Bu
sin
ess
Pro
cess
es
Exa
m:
∞C
om
ple
te p
ractic
e t
est
to
dete
rmin
e s
tart
po
int
∞Se
t p
roje
ct
bri
ef
to b
e c
om
ple
ted
Mo
nth
13
– S
ite
Vis
it
Revi
ew
an
d u
pd
ate IL
P, a
nd
up
load
to
SM
AR
T
Revi
ew
an
y ac
tion
s se
t o
n S
MA
RT
Ch
eck
pro
gre
ss o
n B
CS
Bu
sin
ess
Pro
cess
es
co
urs
e:
∞R
evi
ew
pra
ctic
e t
est
s sc
ore
s –
80
%+
, lear
ner
read
y to
sit
exa
m
∞A
ssig
n w
ider
lear
nin
g w
ork
bo
ok
Up
dat
e a
nd
veri
fy 2
0%
off
-th
e-j
ob
tra
inin
g lo
g
Facili
tate
teac
hin
g a
nd
lear
nin
g, s
pecifi
cal
ly f
ocu
sed
on
pre
par
atio
n f
or
En
d-
Po
int
Ass
ess
men
t
Revi
ew
an
d d
iscu
ss p
rog
ress
on
po
rtfo
lio o
f evi
den
ce
Ch
eck
read
iness
fo
r E
nd
-Po
int
Ass
ess
men
t –
is p
ort
folio
of
evi
den
ce u
p t
o
dat
e?
Dis
cu
ss E
nd
-Po
int
Ass
ess
men
t p
rocess
an
d a
ssig
n t
eac
hin
g a
nd
lear
nin
g t
asks
to
en
sure
read
iness
Pre
par
atio
n f
or
EP
A –
dis
cu
ss p
ote
ntia
l id
eas
fo
r su
bje
ct
of
wo
rk-b
ased
pro
ject
Co
ach
ing
an
d m
en
tori
ng
fo
r E
nd
-Po
int
Ass
ess
men
t
82
% c
ou
rse c
om
ple
tion
88
% c
ou
rse c
om
ple
tion
Pag
e 1
4
Mo
nth
14
– S
ite
Vis
it
Revi
ew
an
d u
pd
ate IL
P, a
nd
up
load
to
SM
AR
T
Revi
ew
an
y ac
tion
s se
t o
n S
MA
RT
Up
dat
e a
nd
verif
y 20
% o
ff-t
he-j
ob
tra
inin
g lo
g
Faci
litat
e t
eac
hin
g a
nd
lear
nin
g, s
peci
fical
ly f
ocu
sed
on
pre
par
atio
n f
or
En
d-
Po
int
Ass
ess
men
t
Ch
eck
read
iness
fo
r E
nd
-Po
int
Ass
ess
men
t – is
po
rtfo
lio o
f evi
den
ce u
p t
o d
ate?
Pre
par
atio
n f
or
EPA
– d
iscu
ss p
ote
ntia
l id
eas
fo
r su
bje
ct o
f w
ork
-bas
ed
pro
ject
Pre
par
atio
n f
or
EPA
– m
ock
pra
ctic
al IT
lab
Dis
cuss
En
d-P
oin
t A
ssess
men
t p
roce
ss a
nd
ass
ign
teac
hin
g a
nd
lear
nin
g t
asks
to
en
sure
read
iness
Co
ach
ing
an
d m
en
torin
g f
or
En
d-P
oin
t A
ssess
men
t
Mo
nth
15
– S
ite
Vis
it
Facili
tate
teac
hin
g a
nd
lear
nin
g, s
pecifi
cal
ly f
ocu
sed
on
pre
par
atio
n f
or
En
d-
Po
int
Ass
ess
men
t
Ch
eck
read
iness
fo
r E
nd
-Po
int
Ass
ess
men
t (r
evi
ew
an
d fi
nal
ise le
arn
er
po
rtfo
lio, a
nd
iden
tify
pie
ces
of
evi
den
ce t
o b
e u
sed
du
rin
g in
terv
iew
)
Pre
par
atio
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5
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Standard Specification
Technical Competencies:
Topic Competency Requirements
Communication Works both independently and as part of a team and following the organisation’s standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.
IT security Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance and legislation.
Remote infrastructure
Effectively operates a range of mobile devices and securely adds them to a network in accordance with organisational policies and procedures.
Data Effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position.
Problem solving Applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required.
Workflow management
Works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems.
Health and safety
Interprets and follows IT legislation to securely and professionally work productively in the work environment.
Performance Optimises the performance of hardware, software and Network Systems and services in line with business requirements.
Can explain the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive).
Page 16
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Technical Knowledge and Understanding:
∞ Working knowledge of a range of cabling and connectivity, the various types of antennas and
wireless systems and IT test equipment
∞ Understands maintenance processes and applies them in working practices
∞ Understands and applies the basic elements and architecture of computer systems
∞ Understands where to apply the relevant numerical skills e.g. Binary
∞ Understands the relevant networking skills necessary to maintain a secure network
∞ Understands the similarities, differences and benefits of the current Operating Systems available
∞ Understands how to operate remotely and how to deploy and securely integrate mobile devices
∞ Understanding and working knowledge of Cloud and Cloud Services
∞ Understands the importance of disaster recovery and how a disaster recovery plan works and
their role within it
∞ Understands the similarities and differences between a range of coding and logic
∞ Understands and complies with business processes
∞ Working knowledge of business IT skills relevant to the organisation
Underpinning Skills, Attitudes and Behaviours:
∞ Logical and creative thinking skills
∞ Analytical and problem-solving skills
∞ Ability to work independently and to take responsibility
∞ Can use own initiative
∞ A thorough and organised approach
∞ Ability to work with a range of internal and external people
∞ Ability to communicate effectively in a variety of situations
∞ Maintain productive, professional and secure working environment
Page 17
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
End-Point Assessment Requirements
The End-Point Assessment will assess all requirements of the Infrastructure Technician standard,
including competencies, knowledge and behaviours.
This End-Point Assessment will take place in the final few months of the apprenticeship, using the
following four assessment methods:
1. Summative Portfolio
The portfolio will provide evidence against the totality of the apprenticeship standard, based on the apprentice’s application of knowledge, competence and behaviours in the work environment.
The evidence should be based on real work projects or outputs. The evidence can be supplemented with the following:
∞ Performance reports
∞ Reflective accounts by the apprentice
∞ Expert witness testimony
∞ Customer feedback
2. Synoptic Project
This is a pre-defined business-related project, undertaken away from the day to day workplace (in a controlled environment). It will typically take three working days to complete.
The project will provide evidence against a selected set of knowledge, competencies and behaviours.
3. Employer Reference
The employer will be asked to provide a reference, setting out their views of the quality of the apprentice’s work.
4. Interview
The interview is a structured discussion between the apprentice and the independent assessor, focusing on the summative portfolio and the synoptic project. This discussion will be used to gather further evidence and/or to explore in more detail the evidence that has been provided in the portfolio and the project.
Page 18
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
How will we prepare the apprentice for their End-Point Assessment?
1. Summative Portfolio
∞ Ongoing support from Talent Coach in
compiling portfolio of suitable evidence
throughout on-programme period,
ensuring that the portfolio is complete
and that it covers the totality of the
standard
∞ Clear mapping of evidence that needs to
be included in the portfolio
2. Synoptic Project
∞ Support in selecting the most appropriate
project, based on the apprentice’s
current role
∞ Provision of a suitable ‘controlled
environment’ in which to complete the
project
∞ Ongoing support from Talent Coach in
completing project
∞ Clear mapping of evidence that may be
covered during the project
3. Employer Reference
∞ Template to be provided by the
assessment organisation
4. Interview
∞ Mock interview(s) with Talent Coach
during on-programme period
∞ Ongoing support from Talent Coach in
preparing evidence for the interview
Page 19
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
1Summative Portfolio
In the summative portfolio, the apprentice will present evidence from real-work projects, illustrating
the application of all the knowledge, skills and behaviours set out in the standard. This is produced
towards the end of the apprenticeship, with evidence from projects that have been completed
towards the end of the programme.
The evidence contained in the portfolio will comprise a small number of complete and/or discrete
pieces of work which, together, cover the totality of the standard. It will showcase the apprentice’s
very best work, enabling them to demonstrate how they have applied their knowledge and
understanding in a real-work environment to achieve real-work objectives.
The completed portfolio will be assessed as part of the end-point assessment.
The evidence should be based on real work projects or outputs. The evidence can be supplemented
with the following:
∞ Performance reports
∞ Reflective accounts by the apprentice
∞ Expert witness testimony
∞ Customer feedback
The requirements of the standard that need to be evidenced in the portfolio are shown in the tables
below – the evidence must at least satisfy the minimum requirements (where shown).
The check boxes in the left-hand column of each table can be used to confirm readiness for
assessment by recording when the apprentice has compiled sufficient evidence in their portfolio to
demonstrate each criteria.
Page 20
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Summative Portfolio – Technical Knowledge & Understanding:
Knowledge Module 1: Networking and Architecture
The Knowledge Standards Minimum Requirements
Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
∞ Understand and identify Ethernet, Coaxial, Fibre optic and
RJ 45 connector
∞ Understand and identify a range of Cat 1-6 cables
∞ Understand and identify Directional, Omni directional, point
to point, point to multi-point, mobile antennas
∞ Understand the types of wireless systems
∞ Understand the relevant test equipment associated with
each element of the above
Understands maintenance processes and applies them in working practices
∞ Understand the requirements for managing maintenance
work order records
∞ Understand how to respond to real time system down
times for maintenance order requests
∞ Understand how to undertake short notice tasking requests
∞ Understand how to record all maintenance tasking through
a job card system of control
∞ Understand maintenance tools
∞ Understand, configure and manage updates
∞ Understand how to manage local storage
∞ Understand how to monitor system performance
Understands and applies the basic elements and architecture of computer systems and business IT architecture
∞ Understand the basic architecture of “computer systems”
∞ Understand business IT architecture, taking into account
the full range of devices: OS, applications, databases,
servers, networking, security and services
Understands where to apply the relevant numerical skills e.g. Binary
∞ Understanding of Internet Protocol addresses and how
they work
∞ Understand how computers see IP addresses
∞ Understand and be able to use binary arithmetic and create
large numbers from groups of binary units or bits
Page 21
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Understands the relevant networking skills necessary to maintain a secure network
∞ Understanding of Platforms and Data Communications
∞ Understanding of the requirements to configure IP settings
∞ Understanding how to deploy and configure DNS service
∞ Understanding of how to create and configure virtual
networks
∞ Understanding how to configure/support networking
settings and connectivity
∞ Understanding how to configure/support and maintain
network security
∞ Understanding how to configure/support remote
management systems
∞ Understand why and how to install domain controllers
∞ Understand the need for creating and managing Active
Directory users and computers
∞ Understand how to create and manage Active Directory
groups and organisational units (OUs)
The following Vendor or Professional Certifications exempt apprentices from this knowledge module:
∞ CCNA 1*
∞ MTA Network Fundamentals
∞ Network +*
∞ A +
∞ CIW Network Technology Associate*
* or their direct replacements
Page 22
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Knowledge Module 2: Mobile and Operating Systems
The Knowledge Standards Minimum Requirements
Understands the similarities, differences and benefits of the current Operating Systems available
∞ Understanding of different platforms
∞ Understand the process for constructing PCs with applied
software utilised
∞ Understand and be able to apply knowledge to various
operating systems with installations required for end to end
testing
∞ Understand native applications and tools
∞ Understand security principles associated with different
platforms and operating systems
Understands how to operate remotely and how to deploy and securely integrate mobile devices
∞ Undertake a Data Network Deployed Exercise to
implement and deploy remote mobile communications
technology
∞ Understand Secure Communications Interfaces for mobile
connectivity
∞ Understand mobility
∞ Understand remote management and assistance
∞ Understand security in mobile devices
∞ Understanding of configuration to:
- Support remote access/connections
- Support mobility options
- Support security for mobile devices
The following Vendor or Professional Certifications exempt apprentices from this knowledge module:
∞ CCNA Security*
∞ MCP Managing and Maintaining Windows 8*
∞ MCP Configuring Windows 8*
∞ MTA Mobility and Devices Fundamentals*
∞ Security +
∞ Mobile +
∞ CIW Internet Business Associate
∞ CIW Mobile Application Development
* or their direct replacements
Page 23
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Knowledge Module 3: Cloud Services
The Knowledge Standards Minimum Requirements
Understanding and working knowledge of Cloud and Cloud Services
∞ Understand how to create and configure virtual machines
∞ Understand hosted applications, such as: email, server,
storage, desktops
∞ Understand and explain provision tenants
∞ Understand how to configure secure passwords and
management of passwords
∞ Understand how to manage user and security groups and/
or cloud identities and their importance
∞ Understand how to configure DNS records for services
∞ Understand how to enable client connectivity to Cloud
Service
Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
∞ Understand backup and recovery methods
∞ Understand what a disaster recovery plan is and where it
can be found
∞ Understand their role within the disaster recovery plan
∞ Understand what should be in a recovery plan
∞ Understand how and when it should be practiced or tested
∞ Understand how to implement and configure system
recovery
∞ Understand how to configure file recovery
The following Vendor or Professional Certifications exempt apprentices from this knowledge module:
∞ MTA Server Admin*
∞ Enabling Office 365 Services
∞ Enabling Office 365 Identities and Requirements
∞ MTA Cloud Fundamentals
∞ Install, Configure Windows Server 2012*
∞ Administration of Windows Server 2012*
∞ Configure Advanced Windows Server 2012 Services*
* or their direct replacements
Page 24
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Knowledge Module 4: Coding and Logic
The Knowledge Standards Minimum Requirements
Understands the similarities and differences between a range of coding and logic
∞ Understand working/scripting at command line: particularly
when supporting any server work
∞ Understand and recognise different coding and language
∞ Understand application lifecycle management
∞ Understand algorithms and data structures
∞ Understand web page development
The following Vendor or Professional Certifications exempt apprentices from this knowledge module:
∞ MTA Software Development Fundamentals
∞ App Development
Knowledge Module 5: Business Processes
The Knowledge Standards Minimum Requirements
Understands and complies with business processes
∞ Understanding of Security Operating Procedures
∞ Understanding of and ability to work confidentially
∞ Understanding of how to work within the Company
Operating Procedures
∞ Understanding and ability to comply with Data Protection
Working knowledge of business IT skills relevant to the organisation
∞ Understanding of company IT requirements
∞ Understanding of company IT systems and platforms
∞ Understanding of company IT business required skills
∞ Understand software lifecycles
∞ Understanding of desktop applications, messaging systems,
document management
The following Vendor or Professional Certifications exempt apprentices from this knowledge module:
∞ CIW Internet Business Associate
∞ ITIL Foundation Level
Page 25
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Summative Portfolio – Technical Competencies:
Competency Standard Minimum, expected, requirements for a pass
Communication
Works both independently and as part of a team and following the organisation’s standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.
The apprentice should be able to use a minimum of three tools to communicate:
∞ Oral
∞ Face-to-face
∞ Remote
∞ Diagrammatic
The apprentice should be able to demonstrate and compile three different forms of written professional correspondence.
The apprentice must be able to explain three types of communication styles to ensure cultural awareness and appropriateness for customer is taken into account.
IT security
Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance and legislation.
The apprentice must demonstrate how they comply with organisational security processes and how they would recognise and escalate issues.
The apprentice must be able to locate and follow policies and legislation.
Remote infrastructure
Effectively operates a range of mobile devices and securely adds them to a network in accordance with organisational policies and procedures.
The apprentice must demonstrate how to securely connect a minimum of two different types of devices (e.g. laptop/mobile) to access the organisation’s network services (e.g. email, files, applications).
Data
Effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position.
The apprentice must be able to select and securely use three appropriate tools when working with and analysing data.
Problem solving
Applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required.
The apprentice must be able to select and use three appropriate tools for testing, troubleshooting and analysing problems.
The apprentice must be able to demonstrate compliance with organisational guidance.
The apprentice should demonstrate processes and practices for obtaining logistical support.
Page 26
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Workflow management
Works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems.
The apprentice must be able to demonstrate the ability to prioritise workflow and manage allocated tasks.
The apprentice must be able to record tasks and comply with organisation’s quality processes.
Health and safety
Interprets and follows IT legislation to securely and professionally work productively in the work environment.
Understands and applies health and safety policies to every day work.
The apprentice must be able to demonstrate their interpretation and secure working practices in accordance with IT legislation.
The apprentice must demonstrate an understanding and apply health and safety policies to everyday work.
Performance
Optimises the performance of hardware, software and Network Systems and services in line with business requirements.
The apprentice must be able to demonstrate how to configure a minimum of three pieces of hardware and configure three different types of software in line with business requirements.
Understands and responds to the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive).
The apprentice must be able to explain how to comply when required with WEEE and the implications of data protection during disposal.
Page 27
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Summative Portfolio – Underpinning Skills, Attitudes & Behaviours:
Underpinning Skills, Attitudes & Behaviours
Minimum requirements
Attributes to be explored
Logical and creative thinking skills
Apprentices can demonstrate the ability to use both logical and creative thinking skills when undertaking work tasks, recognising and applying techniques from both.
Logical thinking:
∞ Recognises the conclusion to be
reached
∞ Proceeds by rational steps
∞ Evaluates information, judging its
relevance and value
∞ Supports conclusions, using reasoned
arguments and evidence
Creative thinking:
∞ Explores ideas and possibilities
∞ Makes connections between different
aspects
∞ Embraces ideas and approaches as
conditions or circumstances change
Analytical and problem solving skills
Apprentices can show that they recognise problems inherent in, or emerging during, work tasks, and can tackle them effectively.
Problem solving:
∞ Analyses situations
∞ Defines goals
∞ Contributes to the development of
solutions
∞ Prioritises actions
∞ Deals with unexpected occurrences
Page 28
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Ability to work independently and to take responsibility
Apprentices can demonstrate the full range of skills, knowledge and behaviours required to fulfil their job role
∞ Knows what skills, knowledge and
behaviours are needed to do the job
well
∞ Is aware of their own strengths
in the job role, and any areas for
improvement
∞ Appreciates who else is important, for
them to do their job and fulfil the role
effectively (e.g. colleagues, managers,
other stakeholders)
∞ Is aware of potential risks in the job
role (e.g. security, privacy, regulatory)
∞ Uses personal attributes effectively in
the role, e.g. entrepreneurship
∞ Understands how the job fits into the
organisation as a whole
Can use own initiative
∞ Demonstrates an ability to extend or
enhance their approach to work and
the quality of outcomes
A thorough and organised approach
Page 29
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Ability to work with a range of internal and external people
Apprentices can manage relationships with work colleagues, including those in more senior roles, customers/clients and other stakeholders, internal or external and as appropriate to their roles, so as to gain their confidence, keep them involved and maintain their support for the task/project in hand.
Apprentices can establish and maintain productive working relationships, and can use a range of different techniques for doing so.
Managing relationships:
∞ Understands the value and importance
of good relationships
∞ Acknowledges other people’s
accomplishments and strengths
∞ Understands how to deal with conflict
∞ Promotes teamwork by participating
Customer/client relationships:
∞ Understands their requirements,
including constraints and limiting
factors
∞ Sets reasonable expectations
∞ Understands how to communicate
with them in decisions and actions
∞ Interacts positively with them
∞ Provides a complete answer in
response to queries (‘transparency’,
‘full disclosure’)
Stakeholders:
∞ Understands who they are and what
their ‘stake’ is
∞ Prioritises stakeholders in terms of
their importance, power to affect the
task and interest in it
∞ Agrees objectives
Page 30
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Ability to communicate effectively in a variety of situations
Apprentices can communicate effectively with a range of people at work, one-to-one and in groups, in different situations and using a variety of methods.
Apprentices can demonstrate various methods of communication, with an understanding of the strengths, weaknesses and limitations of these, the factors that may disrupt it, and the importance of checking other people’s understanding.
Intention/purpose:
∞ Understands the purpose of
communicating in a particular situation
or circumstance (e.g. inform, instruct,
suggest, discuss, negotiate, etc)
∞ Checks that the person/people with
whom one is communicating also
understand the purpose
∞ Is sensitive to the dynamics of the
situation
∞ Is aware of anything that might
disrupt the effectiveness of the
communication (e.g. status, past
history)
Method:
∞ Understands the most appropriate
method for the situation
∞ Aware of the limitations of the chosen
method, and the possible risks of
miscommunication (e.g. ambiguity)
∞ Takes account of the affective
dimensions of the method (e.g. body
language, tone of voice, eye contact,
facial expression, etc)
Execution:
∞ Expresses self clearly and succinctly,
but not over-simplifying
∞ Checks that the other person/people
understand what is being expressed
∞ Takes account of the potential barriers
to understanding (e.g. filtering, selective
perception, information overload)
∞ Modifies the purpose and methods
of communication during a situation
in response to cues from the other
person/people
Maintain productive, professional and secure working environment 1
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Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
2Synoptic Project
The synoptic project presents evidence from a business-related project testing the application of a
selection of the knowledge, skills and behaviours defined in the standard. Each project will specify
which selection of knowledge, skills and behaviours it is designed to test. The project does not need to cover every competence, but must cover a broad breadth of the competence outcomes,
including the use of tools to problem solve and trouble shoot non-routine problems.
Assessment organisations will develop a bank of business-related projects. Each of these projects
will present a typical business task, appropriate for an SME, an IT business, a large corporate or a
non-IT business. All of the projects will be comparable in terms of content and complexity; it is the
context within which the skills and knowledge are demonstrated that will vary. Training providers and
employers will select the most appropriate project for each apprentice, based on their current job
role.
Each project will take, typically, three working days to complete. Apprentices will complete their
project off-the-job, so that they are away from the day to day pressures of work and in a ‘controlled environment’ (which may be on the employer’s premises or the training provider’s premises). The
requirements for the ‘controlled environment’ will include a quiet room, away from the normal place
of work, with a dedicated work-station, with access to all the required equipment and with someone
responsible for the controlled environment to ensure it is their own work and to respond to any
questions in a consistent way.
Each project will enable the following to be demonstrated:
∞ The application of knowledge and skills to meet the project outcomes
∞ The approach to planning and completion of the task
∞ The application of the relevant behaviours
Projects will require apprentices to document their assumptions and to highlight the consequences
of those assumptions – enabling them to show their understanding of commercial pressures, and the
application of their thinking and problem-solving skills.
An independent assessor will make a judgement on the quality of the project work, based on the
defined knowledge, skills and behaviours it is testing against the standard, the grading criteria and
the minimum requirements for each area (Note: Please refer to the previous section for a list of all
possible components that may be covered during the project and the minimum requirements that
must be satisfied). 2Page 32
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
3Employer Reference
The employer will provide a reference setting out their views about the quality of the apprentice’s
work.
The assessment organisation will provide guidance and a simple template seeking employers’
comments against the grading minimum standards, criteria and dimensions, as set out in the
Occupational Brief.
The employer will not be asked to grade or provide a rating in relation to the apprentice’s work.
3Page 33
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
4
4Interview
The interview is a structured discussion between the apprentice and their independent assessor,
focusing on the work that has been completed in the summative portfolio and the synoptic project. Reference to the employer reference may also be made during the interview, as appropriate.
The interview will take place following the completion and assessment of the project and the
portfolio.
During the interview, the independent assessor will look at both what the apprentice has done in
terms of the standard of their work, and also how they have done it. This enables the end-point
assessment to include the full range of technical knowledge and competencies as well as the
underpinning skills, attitudes and behaviours.
The purpose of the interview is to:
∞ Clarify any questions the independent assessor has following their assessment of the summative
portfolio and the synoptic project
∞ Explore any comments raised in the employer’s reference
∞ Confirm and validate judgements about the quality of work
∞ Explore aspects of the work, including how it was carried out, in more detail
∞ Provide further evidence for the independent assessor to make a holistic decision about the
grade to be awarded
The interview will cover:
∞ What the apprentice submitted in their portfolio
∞ What the apprentice produced in their project
∞ The standard of work, as evidenced in the portfolio and the project
∞ How the apprentice approached the work submitted in the portfolio and the project
The interview will be undertaken by the same independent assessor who has assessed the portfolio
and the project. During their assessment of the portfolio and the project, the independent assessor
may have noted particular areas of the work they would like to discuss with the apprentice during the
interview, either to confirm their judgement and/or collect further information about the work that
has been completed.
The final grading decision is made after the interview, based on a holistic assessment of the totality
of the evidence presented across all assessment methods.
Page 34
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
5
5Grading
Grading takes place at the end of the apprenticeship, following completion of the end-point
assessment process. The output is a single grade for the entire apprenticeship – either pass, merit or
distinction.
The independent assessor will assess the apprentice’s project and portfolio in advance of the
interview, will review the employer reference and will note:
∞ Any initial assessment conclusions
∞ Questions to explore at interview to test these initial conclusions
The interview then enables the outputs from the project and the portfolio to be explored in more
detail, prior to the final grading decision being made.
There are three sets of criteria on which the assessment and grading is made. The three criteria are:
1. The What: what the apprentice has shown they can do
2. The How: the way in which the work has been done
3. The With Whom: the personal and interpersonal qualities the apprentice has brought to all their
work relationships
For each of the three criteria, there are two levels: the expected level (as defined in the minimum
requirements) and a level that is significantly above this. The minimum requirements for a pass and
the dimensions to be considered for a merit or a distinction are defined in the Occupational Brief.
For a pass, each of the three sets of criteria must demonstrate at least the expected (minimum requirement) level of quality.
For a merit, the What has to be significantly above the level of quality and one of either the How or the With Whom also has to be significantly above the level of quality expected.
For a distinction, each of the three sets of criteria must be significantly above the expected level of
quality.
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Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Notes
Page 36
Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Notes
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Learning Curve Group – Apprenticeships
Infrastructure Technician Apprenticeship Standard (Level 3)
Notes
Page 38
Disclaimer
Every effort has been made to ensure that the information contained within this learning material is accurate and reflects current best practice. All information provided should be used as guidance only, and adapted to reflect local practices and individual working environment protocols.
All legislation is correct at the time of printing, but is liable to change (please ensure when referencing legislation that you are working from the most recent edition/amendment).
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Copyright 2018
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LCG-APPS-IT-2018 Version 1.0