Letter Writing Practise

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    ESOL PATHFINDER PROJECT

    Work Place Learning

    At the Muli! Enter"rieDe#elo"!ent Ser#ice

    Materials produced by

    Li#er"ool Co!!unit$ College

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    WOR' PLACE LEARNIN( ATM)SLIM ENTERPRISE DE*ELOPMENT CENTRE

    0!ST 12 C13TE3TS

    2ormal and formal occasions +

    2ormal introductions '

    4reetins and re*uests &

    )nalysis of a letter to a ban"

    When to use formal Enlish 5

    E$ample letters 6-7

    !dentification of formal and informal phrases 6

    E$ercises - convertin informal to formal 7

    0ayout of letters +8

    /ractise in layin out formal letters ++

    Ways of startin letters +'

    Ways of finishin letters +&

    Selection of appropriate phrases for different types of letters +-+2ree letter-writin practice +7

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    INTROD)CTIONS

    /,)CT!CE

    :ou are the Manain Director of a lare corporation. :our /ersonal )ssistant

    wants to introduce you to the new Sales E$ecutive.

    :ou are hostin a business lunch and introduce yourself to some uests thatyou haven;t met before

    Good morningMr/Mrs/Ms .

    May I present our new

    Sales Executive,..

    Good afternoon. I dont tin!

    weve met "efore. My name isMr/Mrs/Ms ., Im

    te Managing #irector.

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    '(REETIN(S AND RE+)ESTS

    PRACTICE !n pairs reet each other informally

    $i, owre you doing% I

    avent seen you for ages

    $ow do you do. My name

    is$ow do you do% My name is

    .

    &leased to meet you

    Sc%E&.'a

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    PRACTICE !n pairs< then in threes< reet each other formally

    &

    Mr )li HusseinSelbourne Close

    0iverpool 7

    Dear =an" Manaer

    ! hope you are well and your business is o". Mybusiness isn;t ood so ! need your help. ! want

    about >+8

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    0et me "now as soon as possible

    Than" you for your help

    Ali Huein

    Who wrote this letter9What "ind of letter is it9What is the main purpose of the letter9

    !s this a formal or informal letter90oo" at this letter and write down what is wron with it.

    ,t%E&.'a< ,t%E&.a

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    WHE3 T1 (SE 21,M)0 E340!SH

    Practice

    In pairs, ask each other the following questions and makes notes

    Have you ever9

    Sent a note to school 3o :es

    1rdered somethin froma cataloue

    Written away for abrochure

    )pplied for a ?ob inwritin

    Written a letter ofcomplaint

    Written to your M./.

    Written to a newspaper

    Written to your employer

    Written to your

    accountantWritten a report for aninsurance company

    Written to a ban"

    1ther

    When you have finished, feed back to the class.

    5

    Sc%E&.&b

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    FORMAL AND INFORMAL EN(LISH

    2ormal Enlish is the "ind of Enlish we use when we write business or officialletters

    !nformal Enlish is friendly. !t is written more as we spea". We use it when wewrite to friends or relatives.

    Practice

    Sue has written two letters< one in 2ormal Enlish and the other in !nformal

    Enlish. Which is which9 How are they different9

    ,ead the followin two letters and ive e$amples of phrases that are specificallyformal and informal

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    6

    ,t%E&.'a

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    +& =urlinford Way0ondon 3 &E3

    Dear )nne

    Than"s ever so much for your letter. !t was lovely to hear from you after all thistime.

    We;re all "eepin well here. )ndy has left school now< thouh he hasn;t ot a ?obyet !;m afraid.

    How;s life with you9 We;d love to see you all aain. Why don;t you spend awee"end with us when you;re free9

    4ive my love to Dave and the "ids

    0ove+5

    ! would a li"e a new one

    ! found that the lens was bro"en

    !t was bouht on +6.8&.'88&

    ! ouht to et my money bac"

    ! am not payin until the wor" is carried out

    ! should li"e to arrane to come and see you

    /lease let me have a sample copy

    am entitled to dissatisfied received obtaineddiscovered forward enclose concernin

    )s re*uested appropriate returned a refundpurchased ma"e an appointment withholdin payment

    Wt%E&.+a

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    La$ing out &or!al letter

    :our address< but 31T

    your name

    Date here or above,ecipient;s name< position andaddress

    Date here or below your

    "ear #r$#rs% if you "now thename"ear &ir or #adam..if youdon;t "now the name

    4ive reason for writin< e< 'ould you please send me details of %< or if youare replyin to a letter< ive the date of the letter

    (ours faithfully with Dear Sir or Madam

    (ours sincerelywith Dear Mr%Mrs G

    Your signature

    :our name printed

    +8

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    Practice

    &et out the following letters. )emember to include the date.

    *he first one is done as an e+ample!

    To The Manaer< 1deon Cinema< & Hih Street< 0ondon SE' &=I2rom Mrs @ Thompson< +8' in Street< 0ondon SE' &3W

    +8' in Street0ondon SE' &3W

    +& 3ovember '88&

    The Manaer

    1deon Cinema& Hih Street0ondon SE' &=I

    Dear Sir%Madam

    :ours faithfully

    *hompson

    @ TH1M/S13 AMrsB

    ToJ The Manaer< =ell K Stephenson< &+' East Street< 0ondon E' +/T2romJ Ms /aula 2oul"es< Chairperson< Weston ,esident;s )ssociation< Weston

    Way< 0ondon E'& 643

    ToJ Mr @ameson< Headmaster< Shawcross Comprehensive School< 0indon,oad< Manchester M& 60D

    2rom :ourself

    ToJ The Housin Manaer< Housin Dept< Trentham City Council< Town Hall=arton ,oad< Trentham T, DS A,ef @/%&%'B

    2rom Sharon MacDonald< 5 2ordham Close< Trentham T,6 5T/

    ++

    Wt%E&.+a

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    WA,S OF STARTIN( LETTERS

    -elow are some common forms of starting letters. )ead each one and tick whenit is formal or informal, or could be either.

    2ormal !nformal Either

    +. We were delihted to hear from you

    '. ! wrote to you on LLLLLLLLL about

    &. Than" you for your letter dated LLLLLL concernin%re*uestin%confirmin

    . !;m sorry ! haven;t written for so lon

    5. ! am writin on behalf of

    6. ! would li"e to apply for the post of

    . 2ollowin our telephone conversation

    7. How are you doin9

    . ! am contactin you reardin

    =rac"nell Street0ondon 35 &E3

    /ersonnel ManaerMar"s and White 0td+5 Southall Way0ondon SE5 T3

    '5 3ovember '88&

    Dear Sir

    ! would li"e to apply for the post of )ccounts )ssistant< as advertised in

    theGGGGGG..on '88&.

    ,t%E&.'a

    +'

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    W):S 12 2!3!SH!34 0ETTE,S - THE 0)ST 0!3E

    LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

    LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLam entitled to a refund

    ! hope you can settle this matter to my satisfaction as soon as possible

    :ours sincerely

    0 H SM!TH AMrsB

    Practice

    -elow are some common forms of finishing letters. )ead each one and tickwhen it is formal or informal, or could be either.

    For!al In&or!al Either

    e.g. I look forward to hearing from you

    ! enclose a s.a.e.%p.o.%che*ue for G

    /lease let me "now if you need anyfurther details

    =est wishes