P1 B4 L3 MaryHomes Subd.

Molino IV, Bacoor, Cavite

January 28, 2015

Ms. Fatima Alcedo

Manager

Globe Telecom Company

SM Molino Branch, Molino IV, Bacoor Cavite

Dear Ms. Alcedo:

I have received the statement of account for my plan this January 30, 2015 and I have noticed that the billings of it are incorrect. I have paid my previous bill but you added it with my present bill.

I hope that you will send me another statement of account with correct amount of bill. May I also request that you check my previous payment.

Respectfully yours,

Cherry Yanto

Globe Telecom Company

SM Molino Branch, Molino IV, Bacoor, Cavite

January 29, 2015

Ms. Cherry Yanto

Customer

P1 B4 L3 MaryHomes Subd.

Molino Iv, Bacor, Cavite

Dear Ms. Yanto:

On behalf of our company, Globe Telecom Company, I am really sorry for sending you the unprecised statement of account. We are taking the necessary actions regarding you complain with our service.

We will send you the corrected and summarized statement of account before the due of your payment. Thank you for informing us regarding our incorrect billing.

Respectfully yours,

Fatima Alcedo