You went on a sightseeing trip with a tour company but did not like it. Write a

letter to the company manager to complain. In your letter include:

why you went on the trip

what you did not like about it

what you suggest the company do to improve their service for future

visitors

To the manager of Gordon Travel,

I am writing this letter to you to bring to your attention a few shortcomings in

the service you provide.

Last week, I traveled to Kiev as part of your Eastern Europe Journey program in

an effort to better educate myself about this region of the world. Although the

hotel and meals were fine, the tour guide on our bus was less than adequate.

He seemed ill-prepared for the tour and kept forgetting facts and the names of

the locations we were visiting. To be honest, he seemed so unsure of himself

when speaking to our group that I have the feeling he had never been to Kiev

before. In addition to this, although he was able to speak broken Russian, it was

evident he could not speak any Ukrainian. This of course made the tourists

aboard our bus even more skeptical of the facts he was sharing regarding

Ukrainian linguistic history.

I hope you use my feedback constructively to improve the quality of your tour

for future visitors to the Ukraine. Ensuring your patrons receive an English-

speaking Ukrainian native as a tour guide would be a good start.

Good luck.

Izadi